Teter's Faucet Parts Center

I did not find this place searching for plumbing parts. It was recommended after my third plumbing store my one of the managers.  

Place was perfect for what I needed.

But.... They went above and beyond

I went back three times to work through retrofitting a 1940's faucet.  And though there was a bit of laughter and jokes exchanges, they where quickly immersed in my mission to make it work.  

Thanks again guys!

UPDATE May 2023: return visit to get same replacement shower faucet cartridge I bought in 2016. Plus a toilet handle for one that just broke. I called day before with part nr. from prior invoice and they confirmed they had item in stock. I bought two just in case but will probably leave one behind when sell house for next owner since part hard to get. See photos I posted. Plenty of parking on side of building see sign.

The staff here are extremely knowledgeable, helpful and friendly. The store carries parts for older model high-end bathroom faucets. I drove my dad here to help him pick up a part for his 20-year old bathroom sink drain. He had bought the original faucets from Teter's when he built his house years back. Dad has mild dementia and asked the same questions several times to the young man behind the counter. This employee was so patient and kind with Dad. He even took the part back out of the box a second time to show Dad how the part worked again. This act of kindness is priceless to a daughter who wants to help her dad feel useful and able to take care of his home still. Much appreciated. Thank you Teter's!!

This place has everything plumbing part you can possibly imagine. This is the place you go to when Lowes and Home Depot don't have what you need. The lines are often long on weekdays but once you get served the people are helpful and knowledgeable. I have never been disappointed and never was sold the wrong part. The downside is that they are closed on weekends.

If you are looking for old or new plumbing parts this is the place for you, forget about box stores go to Teters first and save you some time.

The diverter in the bathtub spout in our grandkids' bathroom broke.  I couldn't find a replacement locally so I removed the spout and took it to Teter's.  The spout was out of stock at the time, so they ordered one for me, promising to not charge my credit card until the item came in and shipped to me.  Teter's did just that.  My problem was that I ordered the part on Feb. 2 but didn't get the part shipped to me until yesterday, Mar 29.  I had already ordered the part myself directly from the Delta Faucets website myself, received it, and installed it.  So today I took this newly shipped and received part back to Teter's in person and they happily took it back and refunded my $$.  Good people!

Teter's Plumbing supply is a plumbers friend !!!   They have plumbing items that you can't find at your local Home Depot.
And also fair pricing on the items they carry.
    as I said. : A plumbers friend

Read my other review about Lowe's.

I wish I knew the tall guy's name who helped me today.  I came in, he knew exactly the part I needed, I paid for it and I was on my way home to be my wife's hero!!!

By the way, I needed a tub faucet cartridge which nobody else carries, I tried 4 other places plus Amazon before I found Teter's in Yelp.  

Hidden gem here!!!

Overpriced, unfriendly, not informative. Went to their store for a simple Plumbing washer, they said they did not have it, later found out they sell a faucet washer assortment that would have taken care of it. Waste of my time and gas!

This place is a must for anyone in the East Dallas area as they carry the hard to find plumbing parts you need for your home.  If you have to get a real plumber, most likely this is where they are getting the part.

They offer advice, support and can help you way more than any of the big box hardware stores can do.  PLUS the parts cost is very minimal.

On one of my recent trips, they suggested I take a look at the rest of the faucets since I was going to have the water off. It was cheap and easy since I was buying in bulk without packaging, So glad I listened as I had 4 valves that would have been leaking soon and it didn't take more than a few extra minutes to fix all at once.

Brought in broken faucet part, that I could not find at Lowe's or Home Depot, and they knew exactly what is was and had it at the counter in 5 seconds.  The staff is very friendly, knowledgeable and helpful.  Would definitely recommend them for any plumbing parts.

They are very personal and helpful. I sent in a photo of my faucet part and they knew exactly what I needed. I came to their business near Lakewood and they fixed my faucet on site.

This place sells over priced parts. Limited selection. Crappy attitude by sales reps. Poor return policy. Just skip and go to Home Depot.

Best place in the Dallas area for quality plumbing parts and hard to find items.  The people can decipher my non-plumber description and get me the right part.

I gave them two stars because they were once a great store.  They used to be the place to go for plumbing supplies.  Knew their plumbing, helpful, friendly.  I admit I had a unique problem, but the young man behind the counter was unfriendly, rude and no help at all.  Condescending people are hard to tolerate.   It's much better to shop online, there are plumbing stores that have everything.  Big box stores have generic parts, mostly cheap plastic.   Items such as faucets, generic valves and fitting can usually be found there.  Buy online.

Awful customer service.  The guy who sold me replacement seals for my pop up stopper failed to mention a 20% restocking fee, and encouraged me to buy backup parts as they were low on this product.

The product did not work.

When I went to return the items, I was informed of the restocking fee and told the checker that I was not informed of this at purchase. She pointed to a tiny sign hanging in the midst of all the clutter, as if I should have seen it and read it.

I told her that they should have the employees inform customers of this fee and she just ignored me.

I will not be back. I feel totally disrespected.

My local big box stores couldn't help me figure out what I needed. The team at TFP helped me right out. I was able to text them a picture of what I needed and they also suggested installation methods as well. It was a hard to find part and Maris was able to identify it and to my amazement they had it in stock! It was easy and I definitely will be back.

I searched Lowe's and Home Depot  for a part to fix out shower faucet and even though they sell the fixture itself at Home Depot, they don't carry the parts to fix it when something goes wrong. Luckily someone recommended Teter's and I'm glad they did. Was in and out quickly and had the shower working in no time. Great friendly service here too!

Knowledgeable staff with almost any part one will need to replace old fixtures in the area homes. We had brass shower heads and faucets to replace and, yes, they had them. Got to love a place where they have almost any part one needs.

When you needs something for  old homes or any part quick i go to Teters. As a property landlord and investor  I rely on making quick repairs. I have been using Teters since the mid-90s.

Called in 10/29 at 4:55pm and asked if they could accommodate me for an emergency by staying open 2 mins past close and they refused. Awful customer service.

Terrible customer service.  I wouldn't buy an o-ring from the prick I dealt with today .

Can I give this place a -5?!? Was sent there to get a part that another place didn't have!! The whole damn bunch of them was rude as hell!! The only helpful one was a young guy there!! But they wouldn't let him help us! We wanted to buy more than one part and they refused to sell it to us because they are wholesale!?! WHAT??? I want to spend money and you don't want to make a sale because your all rude!?!? I hope no one ever goes there for anything!! The piece we bought was the right one so the jokes on you Teters!! You could have made triple the money we spent, but since Veronica was rude she cost the company money!!

So excited to find this place!  Fixed my situation so quickly.  The best for plumbing supplies.  Go see them.

Confession: I am a women who knows ZERO about plumbing. When my husband replaced our kitchen sink faucet this past weekend he realized we needed some special parts, and special attention that you don't find at big-box shops. I volunteered to visit Teter's during my lunch break on a Monday with a detailed text (photos included) explaining what I needed to get -- along with the old piece of tubing.

I went to the store on Monday, heard next, and met with a female employee who seemed eager to move quickly through my situation. I showed her the tubing and the text from my man, but she wasn't focused. I trusted her, made my purchase and left. Later my husband explained it was the wrong part. So I made plans to go back to the next day during my lunch break - no big deal.

Walked in on Tuesday around noon and once again I was met with the same sales associate. I explained to her that I wasn't sold what I needed - that the part was wrong. I am so laid back. Mistakes happen. I am so forgiving. I wish someone else could write what I experienced next. The sales associate was confrontational and belittling. I was accused of never showing her the text my husband sent - even though she later admitted to seeing an image on my phone that my husband had texted.

I called my husband so he could explain exactly what we needed. While they were speaking she became irritated, hung up on him, and tossed my phone on the counter as she left to get another associate to help. My husband is the chillest man on the planet but even he was rattled by her behavior.

Here's what's uncool: Another associate (manager?) was brought in to council the issue and spoke to my husband (I had to call him back, since she hung up on him) on the phone in calm and professional manner -- prior to that it was becoming tense enough for other associates and customers to notice. Not really sure why the manager didn't just take control of everything from that point on and see the sale to the end, but I had to keep dealing with the original associate, who was not fond of me, and was extremely unprofessional. I still don't get why.
I guess the joke was on me because when I left I grabbed a soda from their amazing vintage bottle machine and it slipped from my hands and smashed on the floor. I offered to clean it up and was told it was fine so I grabbed another one and left. The woman chased me out of the store and told me I owed them 50 cents. I handed her a $5 bill and told her I hope she has a better day.

I prefer to frequent mom-and-pop shops, but I wont be back, despite the number of years of visiting this location with people who know everything about plumbing.

My low-star rating is based exclusively on the customer service I received there this week. I am sure others will find everything they need for their plumbing issues.

They probably will have what you need if you can tolerate the rudeness. Don't expect great customer service.

Excellent customer service.  I had a leaking bathtub faucet. I took a photo of it for brand and model and took it to Teter's. From the photo, the man assisting me was able to sell me specifically what I needed and he told me exactly how to install it.  I tried to buy the whole contraption that inserts into the valve stem (which would have been around $20), but he told me it wasn't necessary... I was told all I needed was a small washer. Total cost: $1.85.  The repair went exactly as he described.

We went here to look for a new bath tub faucet. The man that waited on us showed no interest in doing so. Another customer overheard our conversation and suggested Apex Plumbing Supply. The man that was pretending to help us mutters thanks under his breath and walked away. We went to Apex, Michelle could not have been more helpful and our bath tub will be working in a few days.

After moving into a house built in 1924, we found ourselves with far more plumbing projects to work on than we would have liked. I have been able to find every piece, fixture, & thingy that was needed here.

They even let you text a picture of your old part to them to see if the can find it for you but it can be a little intimidating with the amount of plumbers & professionals that are shopping there.

Also, the selection of clawfoot parts they have is far more than you will find anywhere else in the area.

I went into Teter's with the faucet cartridge I was planning on replacing in my hand to make sure I got the correct cartridge. They sold me a moen 1225 cartridge. When I went home to install the cartridge, it went limp repeatedly. I wiped down the grease and it continued to go limp. I reinstalled the older cartridge I replaced and realized that the older cartridge had more resistance. I looked and saw that there were more resistance bands on the cartridge, indicating it was a different cartridge. I went back to return the cartridge that they had sold me and the guy asked me what he was suppose to do with it. That he couldn't resell it. I told him it was the wrong cartridge. He argued with me. The tone off the bat was combative. He passed me on to another person there working the counter who was helping another customer simultaneously and that guy spoke to me incredulously too. At one point the first guy opened up a moen faucet book enticing me to pick out which single handled faucet model I had. I try and support local business and I have been in there and bought plumbing supplies before, but I don't feel like its proper customer service to be combative with a customer. The guy who sold me the cartridge didn't even look at the one I brought in in the first place. Oh no, he never makes mistakes the guy said. Well, y'all made one today. Oh and the cartridge is listed $10 cheaper everywhere else. No reason to support this local business again.

Came here hoping to find 2 new hot and cold valves for an older faucet I got on an Ebay auction. It turns out that the hot and cold valve pipes had been cut  in the tear out and when I entered the store and asked an employee if he could replace these parts or if there was a universal part he told me to go buy a new faucet. A second employee said the same. Neither one picked up the part or asked me any details about where they came from. They just washed their hands (pun intended) of my problem. I live in Keller so on my way home I decided to check in at National Wholesale Supply here in Keller and the owner  took my faucet valves to his warehouse and was gone for about 30 minutes. When he came back out, he had my faucet put together with all new parts and a happy customer. This is the difference between a company that cares and takes the trouble to solve their customer's problems and one(Teters) that wouldn't even give me the time of day. I will never recommend Teters but I will recommend National Wholesale Supply at 4108 Keller Hicks Road, Keller, TX (817)753-6953.

Don't waste your time going anywhere else. These folks have what you need. I'm not sure what the negative reviews are all about, I've never experienced anything but professional service and good advice from the helpful staff. Teter's rocks as far as I'm concerned. Old-fashioned service and all the parts you could ever need.

Teters is the go to place for faucet repair. Everyone at the sales counter is professional and has tremendous knowledge on many brands. I love that you can send a pic in via txt from your phone and they will get back to you fast on if they have it or can get you something that will work for you. They also have other plumbing related items other than just faucet repair, such as tools, misc fittings, and you can even get a cold glass bottle of soda water on your way out! Great place, plumbing professionals would be lost without them. Thanks Teters for all you do!

Terrible customer-service. The guy at the counter on the far left hand side. I witnessed him scream across the store at a customer while the store was full of people. Pretty sure I will not be back.

These guys are great.  Ask for Maris.  I went to Home Depot, Lowes, Apex Plumbing supply and even called Moen directly and no one was able to help.  A 2 minute conversation and $7 later I had what I needed to repair the faucet.  Definitely give these guys a try!

I'm not a professional plumber, just a piker with some tools - occasional DIY.  I've gone to Teter's twice, both times to find a part otherwise unavailable locally. In both cases the guys behind the counter were professional and knowledgeable - and they've had my part both times. Most recently, a plumber I did hire cracked the brass nut on a pop-up drain assembly - and told me I would need to buy a whole new drain assembly as no store would have the nut with this particular thread pitch. True enough with Lowe's and Home Depot, but Teter's came through again. Plumbing can be infuriating when you need a part - and our old house has about one of every brand fixture & faucet out there - including brands long since gone. These guys are on my short list when we really need something.

Staff are extremely helpful. I bought a historical home that was built in 1921, which has been complete plumbing nightmare, but these guys were able to give me consultative words of wisdom to calm my nerves so that I could finish a couple easy jobs myself. Thanks guys!!

I moved into a new house and the faucet to my jacuzzi tub appeared to be broken. What do I know, right? One of my friend suggested I go check out Teter's before I spent the money to buy an entire new fixture. I gave them a try, and let me tell you, I have nothing but great things to say. I have been there twice now (for the same piece of the faucet, different part) and both guys that assisted me were SO knowledgable and helpful. I spent $15 total, instead of the $400+ I thought I would need to spend to replace the entire fixture.

If you need any plumbing part...this is the place that will have it OR get it for you!  I was once able to get a perfectly matched jade colored toilet seat from the original manufacturer to match a vintage toilet!  Sorry folks, I think I bought the last one!  It was for a client, not for my bathroom!  Jack and his staff know plumbing and plumbing parts, so I will continue to do business with them and send people their way!

Returned today needing help for a hard to find plumbing part. It is wonderful to walk into a hardware/plumbing supplies store and find someone who immediately knows what you need and can help you. These guys are great. An absolute necessity if you have an old house with old plumbing fixtures.

Knowledgable and well-stocked, not overpriced for hard to find parts. Working on a ca. 1890s house and they have the parts in stock!

Absolutely the best plumbing store in Dallas, quality service extreme stuff knowledge  about all plumbing parts old and new, pleasure to do business there. Strongly recommend!
George K.

I was expecting more of a personalized customer experience here than I'd get at a box store, Instead, I got snarky remarks when I asked for help.  I went to get a shower head and brought the old one to the store to make sure I got what I needed.  When I went to the counter to ask for help, the guy responded by saying take you pick as he nodded towards a display.  I asked if he could show me a comparable replacement, so he walked me over to the display.  I selected a shower head and went home to install it.  It didn't work.  I went back to the store with the shower head I had just purchased and explained to another person what I need.  His response was what do you want me to do about it?.  What!?!?  I guess he was kidding, but having to come back a second time because I didn't get what I need the first time, I didn't find the humor in his comment.  It turns out that I needed an additional part that the first person didn't mention.  I saw the first person again and showed him the additional part that I needed to install the shower head.  He just shrugged his shoulders and walked away.  I got the feeling that this place caters to experienced plumbers and providing customer service isn't something they normally have to do.

Thanks for the quick and friendly customer service! They didn't try to sell me parts I didn't need, and even threw in the o- ring for free. Made my day! Thanks!

Gave me the wrong parts, assured me they would work. Well, they didn't. When I called to let them know, they were very rude and condescending. Would not go back

I just bought a new house that was built in 1971 and needed to replace the faucet handles on the bathtub. I went to Home Depot and Lowes and found out that they only carry the universal handles that according to online reviews don't work very well. I have lived in Dallas for years and have heard of Teter's for years, but never had the reason to go.  Well this time I did. So I headed out to Teters and was greeted by Gary.  He looked at the faucets that I had brought with me and advised me that my choices were slim. The only replacements that are made to fit my particular OLD setup were just ugly. So we kept looking and I said, well, I'd really like to have something like...that one. He said well, you can have that one, but it's expensive.  I said let's go for it! Gary walked me through installing the new faucets and made sure I had everything I needed and understood how to get all of the old stuff off and put the new on.  He gave me his card and said give me a call anytime if you have any problems. What a nice guy.  I was really shocked.  NO ONE offers this kind of service.  

I got home all excited about my new project and guess what...? One of the handles was broken.  I could have sworn I saw Gary check the boxes, but wait, I only remembered him checking 2 of the 3 that I had bought. I grabbed his card and called and told him.  He said: I remember checking 2 of the boxes! I told him I would come the next day and pick up the new handle.  When I arrived the next day, he had my new handle in a bag with my name on it.  I am guessing he did that in the event that he wasn't there when I came in.  He handed me the new handle and apologized that the other handle was broken.  

So with all of this being said, I was truly shocked at the service and kindness of Teters and specifically Gary. Thank you guys, I hope that I don't need to come back, but I will most definitely do so if I have to. :)

Teeter's relieved me of a lot of stress by having the parts necessary to upgrade bath and shower knobs on an ageing house. The new two piece handles did't screw together easily due to the chrome plating. They guy that helped me did what needed to be done to get the pieces together. He removed the plating off the threads and made sure all the parts were properly fitting before he took my money.

My contractor recommended calling Teter's for parts to change our European style pull-chain toilet from brass to oil rubbed bronze. Joe, who answered the phone, seemed quite irritated that I had called. When I explained that I was unsure of the brand that we had ordered online several years before, he said that we would have to get it through the original supplier because it was imported, not a 'regular brand'. When I said it might have been one of the brands he named, he quickly replied in an arrogant tone that they don't deal in parts like that. So, I asked if they sold replacement units. Again, in an arrogant tone, I was told that Teter's is only a parts and supply store. He then added, that's why I tell my customers not to buy anything that we can't get parts for.  It is one thing to tell a potential customer you can't help them, it is quite another to appear to want to intentionally be rude. I've never written a review before, but my experience seemed quite the opposite from other reviewers. Hopefully, Joe was just having a bad day. I wasn't, but he seemed intent on changing that.