SALT Plumbing Air & Electric

Salt has great customer service, but please find professionals that are not trying to milk every red cent out of you. They will call before coming to your home to ask if you'd like anything from the store, which was actually pretty impressive, however they will tell you that you need to do a million things to your house that's completely unnecessary. They'll give you best / better / good / bare minimum estimates for things, but the things they push for are things like whole home UV filtration as if we live in a hospital. They also charge several hundred $ to replace each and every outlet in our house and we did it ourselves for less than $5 each.

They also push you into a subscription plan that includes an AC tune up and signing up for this will eliminate their original dispatch fee. I thought the tune up would have been a good idea since we're new homeowners. They came out and it was just another selling opportunity for them to give me estimates in the several thousand dollar range when our AC works just fine. It's only a few years old. At worst it needs a little more Freon.

Their pricing model is outrageous, their subscription plan is just a foot in the door to try and sell you services you don't need, it's all just gimmicky.

Go with a local mom and pop electrician that's honest and not trying to sell you on things that are unnecessary.

I am enrolled in their monthly fee service which offers front of the line response and yearly AC service checkups.

Their annual check-up is primarily an opportunity to find marginal or non existant issues and convert them to serious problems requiring immediate attention. Further, their pricing is so far outside reasonable it is shocking.
Their techs are evidently well trained to diagnose and quote the work for maximum revenue to Salt.

Before Oscar and Dell showed up they called me and asked if I wanted anything from the gas station on the way over. I knew this was going to be a different type of service experience. Upon arrival, my groceries also arrived - Oscar proceeded to help me bring in my groceries even though I insisted I had it. They came in as a team and quickly diagnosed my complicated electric problem and gave me options to fix it. I couldn't be happier with their service.

I cannot praise the level of service, professionalism, and hospitality enough. Oscar and Dell are truly unparalleled electricians. I will only contact Salt for my needs.

It was time for my annual HVAC maintenance inspection. Jeremy & Alex were so polite! They stopped for gas & gave me a quick courtesy call with an ETA & asking if I would like anything from the store!!! That put a smile on my face! They were very polite & professional in my home. Explained everything they were doing as they went along.... In a way that I could understand. Very thorough. I look forward to having them back to do the work that is necessary for my AC to work at its best! I highly recommend Salt!

Let me start with the good things - they are super responsive, professional, courteous and easy to work with. They really seem to know what they are doing and they spent a lot of time explaining everything to me.
Bad side - their quotes are very high. I was quoted $600 by another electrician to install several lights; SALT quoted me $1800. They quoted me $10,000 to replace two panels that were part of a recall that only required a minor repair. I spoke with another electrician and he said they are charging three times what most electricians charge.

They don't need your business. I know because I've been trying to give them money for months and they aren't interested. They won't give me an estimate OR say no, we don't want the job. They just don't communicate and left me hanging multiple times. I had called for a quote to install a transfer switch. I didn't even competitively bid it. They said they needed an in-person estimate to scope the project (ok, fair enough). I met with their estimator for 90 minutes. He stated I'd have an estimate within a few days. It's been 3 months. I tried to follow up.  I sent emails, I called the office. I've waited on a reply within 24 hours a couple times. I just tried once last time. I got the same run around. I asked to speak to a supervisor or a manager or someone who had the ability to move this forward --- just to ask them to send a new estimator already because it's nuts that I can't get this. I DID verify that Kasey, my estimator, still worked for them. He does. They just can't seem to get him to do this. Also, all the managers and supervisors are in a meeting and apparently have been in that meeting since around April 5, 2023. (Today is 4/24/23).

I had a fire alarm sensor beeping after we changed the battery since going off at 2 am. I was sick and had to stop the beeping. Call a few places and they came out within 2 hours. Boy did I pay for it $289 for them to come out, well they want to sell memberships, they go through your house and tell you what needs to be fixed, 1 hour later and yes alarm still beeping, and and extra 15 trying to sell
The memberships, I said just fix the fire alarm.  So an extra $275. To replace plus $289 .  I was so sick and had to stop the madness,, but would never call again.

Matt, with Salt came out almost immediately after we called regarding an electrical issue with loss of power in one of our bedrooms. The breaker was tripped and when I tried to switch it on, there were sparks from the ceiling fan. Long story short, we were provided with the best customer service. I work in an ER and know NOTHING about electric things and my husband was out of town. I was home on a day off and became very concerned about a possible fire igniting. Not only was there a diagnostic plan put in motion, but my entire house was checked, including the smoke detectors and outdoor electrical panels. The service was very thorough, informative and professional. I will ALWAYS call them for any electrical or plumbing issues we may have. Thank you SALT and Matt!!

Quoted $800 to replace a dryer receptacle.  The report indicated the problem was loose wiring.  I asked if the electrician had actually seen this and he said he had opened up the socket.  When the socket was later replaced, the paint seal from the decorator had not been broken and the report about the wiring being 'backstabbed' was incorrect, proving the electrician had not even looked at the faulty socket and had also lied to me.

They quoted $8,000 in other non-essential work as part of their 'inspection'.

After suddenly being trapped behind our automated gate one morning, we knew something was up with our older home's electrical system.

After liberating ourselves from the property, we did some research on the way to H-E-B on electricians and quickly found SALT. Boy are we glad we did!

From the very first interaction over the phone we knew we made the right choice. They had excellent customer service, kept us informed, and had availability that worked for us.

Seth came out to visit us, and explained how SALT works, and what their goals are as a provider. They inspected the entire electrical system, and within minutes identified the issue and recommended a number of choices to fix our issue and safeguard our home.

Less than a week later, more friends from SALT arrived, Greg was the leader, and completed the work. They were professional, friendly, and cleaned up after themselves.

While they may be on the pricier side of the spectrum, you definitely get what you pay for! Since then we have had them back to help us move a dryer plug, and our experience was perfection yet again. Highly recommend SALT - be sure to ask for Seth

lFor installation of a residential Generac backup generator, Kasey came right out and did a thorough evaluation of power needs, location, and assessment of current electrical configuration of existing solar panels, etc. He was very knowledgeable and informative. After we signed a contract, the installation crews came out after city permits, etc. Tim and his crew of electricians were also knowledgeable, and informative and got gas and electric conduits trenched and laid in one day. After initial gas inspection they returned promptly to cover trench and finish up, returning after second inspections and did initial start up and answered all questions. I am pleased with the entire project and all of the crews.

We have been without heat in 32 degree weather for 24 hours now. I called this morning at 7am to schedule service. I was told someone would be out between 12 and 4pm. After not hearing ANYTHING all day...I called at 4pm to find out how much longer. I was informed they got too busy and could not come until the following day. I spent ALL DAY waiting for these people! Had I known they would not be coming- I could have found another company! It's now 5pm, getting dark, and about 45 degrees in my house. I have two young children. I am livid. Stay away from this company!!

Writing this after getting a spam call from them. I used them to work on a few things in my home last year and each time they pushed to do more work. Obviously their owner isn't happy with just being expensive and doing honest work. Instead they offer to do additional work, for example they offered to change or added LED based canned lights. The price?  Only $500 to do so for 4 canned lights to be replaced with LED lights and maybe even I could have an additional 2 installed if I had a place I needed (literally making up work).
I went online and found that the LED replacement lights for canned lights run about $15 each and I replaced them myself in about 2-3 minutes each. So $60 worth of equipment and 15 minutes of time and I did the work myself. It was trivial and they wanted $500 for this?
Find an honest shop that won't try to screw you, SALT is definitely not the place unless you want to pay exorbitant prices.

Over $700 for a straightforward breaker box repair that took about two minutes. To be clear, that's more money than my little store has earned all week.  I will say the technician was courteous, showed up on time, and knew his stuff, but I absolutely feel swindled by this company.

Outstanding Job and Same Day service. Tommy did Great work and finished the Job Quickly. We will definelty be contacting Salt Air & Plumming for all future Jobs.

Do your homework BEFORE they do any work.  The markup was 900% for some straightforward lighting that was done recently.  I believe the technician took advantage of the fact that I was on phone meetings while the deal was being set up.

If you want electrical work done go elsewhere!

I had a team come to my house to complete the grounding process. They offered to sign me up for some sort of membership program that comes with some benefits but charges a monthly fee. I declined. A couple months later I noticed a recurring charge to my credit card for this membership program. I called and verified with the receptionist that I had never agreed to the program. She apologized and said she would remove me and refund the money. I looked at my credit card statement again this month and they are continuing to charge me for this. I am beyond angry about this.

Techs arrived a few hours after contacting SALT.  Diagnosed and fixed a difficult cascade of failures with our heat pump that same day.  The team of two included an electrician so we went ahead and had a whole home surge protector installed while they were here.  Something we had been putting off.  They were very open to discussing the issues encountered, options, alternatives, and pricing.  We've used them multiple times, and have been pleased with each team sent out.

Our recent and past experience with SALT have been excellent.  We always get good service.  The technicians, with Quen, Alex and Leo, are always very professional, knowledgeable and helpful.  They are mannerly and clean up any mess.  I highly recommend using this team.

They examine your entire electric system and then make all these recommendations for work to remedy perceived safety issues.  Borderline  scam. They want to scare you into upgrading your systems vs performing the work requested.  On the actual work you wanted in the first place, their prices are far higher than other companies.

First off let me say that their technicians are super professional and courteous. Probably the best interaction with service techs you'll ever have. No issues there.

The problem is they use a pricing sheet for their services regardless of how hard or easy the work is. And it rarely works to the customer's advantage. I had a couple of outside outlets that were out and a outside light that was out. I suspected a breaker issue. It was a gfci breaker and I know those can cost a little more than a basic breaker, but they take a split second to install. So I expected 2-300 for that repair. I had a Salt technician come out look at the outlets for a second, plug a tester in that showed no power to the outlets and then quote me 550ish for the repair. Didn't  check power at the breaker box or anything. So it wasn't really a diagnosis of what was really going on since they didn't trace back where in the circuit the power was still working. It would've take another couple of seconds to do that, but I wasn't done.
So it could've been a bad breaker, a bad outlet in the circuit, bad wiring, etc. But they just priced it as the most expensive possible fix and would've charged me that much regardless of how hard or easy the fix truly was.
Since I wasn't ready to drop that much without knowing what was really wrong, I went out and bought an outlet tester and a voltage tester and checked the outlet, which of course didn't have power. But the breaker that I thought was the culprit was hot. I pulled off the outlet and the wires were hot, so I knew it was either a bad outlet or a miswired outlet.
It ended up being an incorrectly wired outlet that was affecting the rest of the circuit, so that's why the other outlets weren't working. It ended up taking me about 30 minutes of diagnostic time and 10 minutes to fix. No cost in materials. Not exactly what I would call an over $500 job like they were planning on charging me...
Again, the techs are super friendly and the service is professional. But the flat rate charging they do is a complete rip off and they definitely lost a customer. Which is unfortunate for them because I used them previously for a hot tub job that got them over $1,000 in business, and had planned on using them for other things in the future.
If you have money to burn and care mainly about customer service and a good quality job, then they're great. But if your like me and you live paycheck to paycheck and care about service, but also care about not being overcharged, then find another service provider.

Overpriced, overpriced and overpriced! Called for a simple light repair under my cabinets and they wanted 500 just to diagnostic this problem and then 600 for a new light. I looked up the light and it's 150-200 and I called another place that will install for 200. They also Quoted for 14 led light bulbs for $2000. Never will use them

I needed two lighting fixtures installed, a smoke detector on a high ceiling replaced, a GFCI outlet replaced, and hard-to-reach light bulbs replaced. Brett and OJ at SALT did a great and efficient job with the requested items. Additionally, they conducted a thorough inspection and pointed out some future projects that need our attention to bring the house up to code.

The pricing is fair and Brett provided several options for me to select that would work within my budget.

Highly recommend this service and will definitely be reaching out to the team again for future needs.

Worst biz I've ever dealt with. I had a bad breaker, was told there is a $200 after hr charge to respond, ok. Then was called and told, no it's $500, and tech couldn't even tell me if they had the breaker to fix the problem... after I told them make/model. THEN, I was called back a 3rd time to tell me they could get the breaker in from SA next day but it would now be $1,500 +.  Complete attempt to price gouge. I called another electrician and he was shocked by SALTS clear attempt to exploite my situation.  Btw.. notice how SALTS site has a near perfect rating, but Yelp is no where near that... I can guarantee they are using a service to drive fake reviews to defraud the public.  Btw..  the poor SALT tech apologized and told me his company had a bad habit of overcharging... damn sad..  I will be filing a BBB and AG complaint..  DO NOT USE SALT!  Run away from this biz, they are dishonest.

Swindlers! Get a second quote on anything they do. They upsold me on products I didn't need and overcharged for them. They lied about my home being out of code and used fear tactics about the safety of my family. Shame on me for being fooled.

I should have looked at the reviews before I had this company out. I needed a new electrical outlet installed. Even though I told them that is all I needed, they proceeded to give me a whole house quote (tens of thousands of $!!). They spent about one hour doing so. In the end, they quoted me $800 for installing the outlet I wanted. Ridiculous!! On top of that they charged me a $99 trip fee for nothing. I had a $43 coupon the company said I could use for the visit. The service person would not accept it to help offset the trip fee. Said it could only be used for services. Insult to injury! I recommend avoiding this company!

Is there a no star button?  Had them come out and do a quote for my home.  Had specific things on the list.  In return I get a 23000K quote for things I didn't ask for and codes that I don't understand.  Had to pay $89 for nothing!  Never again!  They are highway robbery

The one star reviews of this company are spot on!  I used them once in 2017 and have regretted it ever since.  An outside light fixture turned out to have a loose wire.  It cost this senior citizen $79, then a sales pitch for more services (which I declined) and when I finally agreed to the light fixture repair it costs an additional $125!  For a loose wire.  I have since gone with a company that gives a verbal and written estimate before they come out with no trip fee.   Word to the wise-if any company will not give you even a ball park figure and will not give a free visual estimate, go elsewhere.  There is plenty of competition.

Salt came to my home today after I requested service for a malfunctioning GFCI plug and an outlet in my garage that felt warm to the touch. I understood they would be inspecting the entire home, but I did not anticipate that my present problems would not be fixed or addressed when they came out.  The service is very misleading and I feel that I was taken advantage of. I also thought the service charge would be $79 and I was charged $89. I could have misunderstood.  I do think the term service charge would imply that they would provide services to fix my current problem. They took an hour just to write everything up. THEY COULD HAVE REPLACED MY MALFUNCTIONING PLUG IN THAT TIME. It was a glorified sales call under the cloak of providing electrical services.

I just requested one simple light to be installed and these guys actually tried to upsell me into recessed lighting for $3,500. With the $79 service fee and the light installation, it ended up being $210 for one pendant light to be hung. What a joke.

Wow I just about got Salted but I did not fall for it.   Most expensive electrical company around. $550.00 to change out two plugs and do a diagnostic test? They will charge you $89.00 for the trip won't give prices estimates over the phone,  When they arrive they try and sell you a yearly maintence contract and then the give you the most outrageous prices I have ever heard of.  I lost the $89.00 called customer service to complain. They don't care busy looking for other suckers.  Avoid this place unless you like wasting your money!  I got the total job done for $200.00 from another company.  They should be ashamed.

Seemed like a professional company, but they charged $80 just to give a quote and then the quote was 3x more then other companies quote for the same work. Wouldn't recommend.

This was the first time I used SALT, and I was extremely pleased.  I selected them because of great reviews from others in my Home Owners group and I was not disappointed.  They were prompt, wearing masks, and installed 2 outdoor light fixtures and replaces several outlets that needed it.  Thanks to Matt and Scott - I will definitely call them again.

When I set up my appointment I was informed there was a $79 fee to come out but they said they couldn't possibly provide even a rough quote to install a chandelier and outdoor fan. I was skeptical but figured their pricing would be reasonable. The technician arrived today and using and showing me their standard pricing book quoted me an outrageous $700! The rep on the phone could have easily used their standard pricing book to give me a minimum quote to expect but instead stole my money.

I've already scheduled another appointment with a different company who waves their fee to come out (only $49 not $79) for first time customers and was able to assure me they could do it for $300 - $350 HALF OR LESS THAN WHAT SALT LIGHT TRIED PRICE GOUGING ME FOR!!

I've filed a BBB complaint. Definitely stay away from this company if you don't want to get ripped off.

Brett was our technician. He was professional, courteous, and knew his stuff. He didn't try to sell us things we didn't need or ask for. We needed work on our smoke & carbon monoxide alarms throughout our house and to install a whole house surge protector. Everything went as we expected and will definitely use Salt for our electrical needs.

Should have paid attention to the negative reviews. $79 show up fee - fair. Then $760 to change some pool wiring. I had other quotes in the $300 range, which seems ok for a 2 hour job. When I told them it was too much they magically found something they didn't need to do to lower the price to $660. Hmmm... Still more than $330 an hour to run some wire! Must be nice to make that kind of money. Can't comment on work quality because I opted to find someone else to hire.

If I could rate this place at zero stars and leave a review, then I would do it. I had a string of outdoor deck lights that had one section go out and they came over to my house and quote me $350 to fix it without even knowing what the issue was (it might have just been a bulb). Then when I said no that's ridiculous, then charged me a $79 fees to come to my home (they were here for 5 minutes). Total robbery. Don't call this place.

I paid the $79.00 for the service call but their bids for minor work and for a new box were double the quotes we had already received. But very nice men.

My property manager in Austin hired SALT and they charge $79 just to come out for 10 minutes.  Then they provided me with an invoice that had absolutely highway robbery pricing.  I think they charge about twice as much as someone more competitive I found.  Don't waste your time.

BEWARE!! Reviews draw you in but wanted to let you know how this works. I called to get a bid. Can't give bids over the phone, guys must bid in the field with eye's on your job first. $79 trip fee just to get a price. I agreed. They show up and bid $1,100 to install four coach lights & 2 simple ceiling light fixtures. That's just labor. Of course we declined. This is at most a 1.5 to 2 hour job. I'm beyond shocked at this bid and grateful my wife declined the job.

To be be clear, they are very professional and nice people. I'm sure they'd install the fixtures properly. But that is price gouging in my opinion and I wanted to inform you so you know ahead of time that your paying $79 no matter what and be prepared for premium pricing.

Absolutely horrible experience and would not recommend to anyone. If I could give zero stars, I would. Called this company to come out and look at a breaker that keeps tripping. After a gimmicky sales pitch for their club pricing and two hours of this guy looking at my breaker panel, I was charged almost $400 and nothing was fixed. The best he could tell me was to move my deep freezer to a different outlet. Absolutely worthless and a waste of time and money.

I just felt robbed.  $79 service fee and then $1000 estimate to just diagnose my problems of a simple doorbell check, ceiling fan check, and taking a look at a tripped circuit.  Holy smokes!  I told them they needed to go after they told me it would be at least $1000.  $79 for them to tell me I need to pay $1000.  Robbery

Should have checked YELP first! Be cautious to not be misled. I was told on the phone that you pay by project and not by hourly or materials along with separate trip charge. I was good with it. Gentlemen showed up, I explained the problem that the oven hood light kept shorting and one wasn't working. They quoted me a price to fix...half way through they showed me problem was that the light units had some issues but then told me the quote didn't include the parts to actually fix the problem. I said the reason I signed off on the project was everything should be working when completed. I even tried to give them a win-win solution by asking for trip charge refund and would pay the separate quote which was higher than trip charge. Their sales manager refused...so to yelp it is and any other social media forum to educate people to not to trust what their appointment person says.

Nice guys but bad service. Be aware their drive up charge will not be included in an work charge - it is extra. Even a simple job of replacing an out side photo cell for tree lights (30-minutes of work) they charged a standard minimum job fee of $400. Turned out they did it wrong. They had to come back out - they sent a different guy who corrected the problem - but this cost me 2 extra hours out of my office. On top of that the second guy tells me the work the first guy did was wrong: he should have replaced 2 junction boxes (too old). So I told second guy go ahead and do it now. He said he can't I have to schedule a new trip at $400 more. I call customer service manager and he didn't care. Very bad service in the end.

Stay away from Salt Light & Electric! They wanted to charge me more than $6,000 for a new electric panel, which would not have solved my problem. Fortunately I found another honest electrician who discovered the problem was a lack of connection on the city's power side. Final cost to me $0 after Austin Electric replaced the connections on their end. Unfortunately, I had already paid Salt Electric more than $300 to check my power outlets on their first trip, which did nothing to resolve the problem. Salt's annual membership fee to obtain a lower price for services also is a huge red flag.

Ramona

I called them to replace a chandelier and an electric switch.
When on the phone, I asked them to give me a quote on the phone. The guy on the phone said each job is different and he can only give me a quote once he sees the job. I kept pushing him to at least give me an approximate quote or a price range but he said he needs to see the job.
When the guy shows up at my home, he goes through a price sheet and gives me a quote of $700 !!!. He could have given me this quote on the phone if all he was going to do was to go thorough a price sheet. I politely told him this was out of my range and paid the $79.
I feel that when I called them, they should have give me an approximate quote on the phone knowing that the job was replacing a chandelier.
I paid them $79 for doing nothing....

I've used Salt twice and each time, I've been happy with their service. The last job was to rewire my AC condenser, because one of the legs was losing power. Daniel came out and quickly knew what was up. I let him know that I wanted to get another AC guy out before doing any work for a second opinion, so I did. AC guy tells me it's for sure an electrical issue, so the work will need to be done by an electrician. We got everything setup and Daniel and Cody were able to come out again and get the issue resolved. The work they did on the house looks great and I'm extremely thrilled with what they did.

I see there are a lot of reviews discussing the price of this service. While I understand concerns of pricing, my thoughts are - this type of work is not my expertise. When you're dealing with something that could burn your house down, you pay professionals. Professionals sometimes aren't cheap. This is part of the cost of home ownership. I know I can sleep at night and not worry about the electrical work in my house. They were thorough and very professional.

Side note: They came to my home while COVID-19 was happening. The extra precautions and care they took showed me how serious they were and how they respected my home. I thought this was great.

I would definitely recommend Salt to others.

Plain and simple - too overpriced.  They charge 79$ for the visit.  They itemize charge for the job and the visit.  Never again!
Home advisor is to blame!

Expensive! 2 out of 5 can lights in kitchen were not working. Over $400 (including $79 service fee) and an hour later the fix was a loose wire!

James was excellent, polite, and knowledgeable! He was able to install two very heavy antique sconces and a whole home surge protector. He offered flexible appointments and valued my time. I would absolutely hire this company again!

Awful and scammy, took advantage of my lack of knowledge with electrical issues. The problem was entirely due to Austin Energy's install of a smart meter, but before the diagnostic was even complete, I was told I would need a full replacement of everything for almost 8k. BEWARE. High pressure sales tactics. Had a feeling a manager at the office was directing the electricians to pump me for more money. Don't fall for their Men of God routine, they're not honest in the slightest.

I work for a property management company, so my experience with Salt is predominantly with the Commercial Department.  I absolutely would recommend Salt to anyone I know.  Justin and Julio are great!  They are always friendly and knowledgeable.  Salt may not be the cheapest, but the pricing is fair and I always feel comfortable knowing it will done correctly.   100% recommend.

They are extremely over priced. I had to pay them $79 for a simple estimate that didn't involve even looking into my ceiling/walls. When I did receive an estimate the price was over $500 for less than an hour of work on a project that would involve minimal materials. I used to practice law in New York City and I would never charge these fees.  

Essentially, I paid them $79 for a minute of their time.

SALT sent a technician who installed a single plug and on/off switch (connected to another plug about 12 inches away).  He was very nice and professional and did a good job.  However, we were shocked when he finished (in about an hour) and said that the cost would be $689!  We knew there was a $79 'show up' fee (fair) and that it would likely cost $200 or so......but how they justify over $500 for a fairly simple task is beyond me.  We did go ahead because I had two other technicians already booked that afternoon who needed the electrical outlets to be in place.  But...I will NEVER use this service again.  I have talked with several electricians in our area who were similarly surprised by the fee.

We needed an electrician to perform a diagnostic service on a line fault. After agreeing to a $72 service call, a person was sent out to do a 30-point inspection and an upsell on GFCI plugs, surge protectors and the like and did not perform any serious diagnostic services. Diagnostics would be an additional $750 (it appears the salespersons/electricians have a list of prices, you'll get quoted options with upsell in your proposal for service. (I pity elderly folk who might get suckered into buying lengthy service plans etc, when they just need a repair done). Of course, there was no one back at the home office to hear my complaint that I paid $79 for an at home sales call. Though I did receive a 'complimentary' refund of my $79, I'm so disappointed that I would be suckered into such a time suck. Im also going to be far more careful about going with Google reviews. Clearly something here is amiss. (But if this sounds like a five star experience to you, then this is the electrical service to go with.)

I contacted this company through Home Adviser. I was having a problem with one of 2 previously installed flood lights. The light was working but instead of turning off automatically after the movement sensor was activated the light stayed on but faded. I assumed it was an electrical
problem.
The tech from Salt Light and Electric advised me after I told him the problem was that it was a Level Two job which was $230 plus $79 service charge. This rate was good no matter how long it took to do the job. He did say that if I signed up for their Safety and Security Plan at $9.95 a month that the service charge of $79 would be waived for the work done. He lied. It wasn't waived. Management also refused to waive it.
The tech was on the job maybe 15 min. To say the $309 charged to change to flood lights from Test Mode to Dusk to Dawn Mode is OUTRAGEOUS is an understatement!!!! Their mode of operation is sly to say the least!!!! Stay away from Salt Light and Electric.

A caution regarding an unscrupulous electrical company. I contracted with Salt Light & Electric to fix an issue with a circuit breaker that kept tripping. When the technician arrived, he offered to do a $589 diagnostic or he could do a $280 breaker replacement. He went hard for the expensive diagnostic stating that it would come with a free breaker if it was the problem. I opted to have the breaker changed, thinking that it was the problem. After an inspection revealed that the breaker wasn't faulty, I went ahead with the diagnostic. To my surprise at billing time, I was charged for both, even though the technician said the breaker wasn't faulty. Since I had to sign before ANY work was done, it NEVER occurred to me that I was being double charged. When I contacted the company, I was told that I had paid for the breaker because that is what I signed authorizing them to do. I discovered AFTER the fact that despite telling me there was nothing wrong with the breaker, it was replaced, consequently incurring the charge. Salt Light & Electric not only stood by that decision, but made it a point to say that I had signed to have the breaker replaced, even though their technician determined that it wasn't faulty. The end result is that the experts claim that I determined that a breaker was needed when, in fact, had I opted for the diagnostics, the very first thing they would have done is checked and/or changed the breaker.

Beware of these shady business practices. Even their customer service rep who called me for a follow up was dismissive, rude, and ONLY concerned that everything was by the book, so if I wanted to be upset then so be it!

Steer clear of these folks! They are terrible! My next steps are BBB and social media.

I would give negative star if i could. Said they would come between noon and 4 p.m. a window that kept me home all afternoon. Then they did not get there until 4:30. Order was for hanging a 40 to 50 lb chandelier in a condo dining area. They said I needed to replace the plastic box with a metal one. They said to do that and hang it would take about an hour. Their  estimate was for over $700. But if I joined some membership it would be about $100 less. I ended up having to pay them $80 to come and tell me that. The other electrician I had called charges by the hour at $125 per hour plus $80 service fee. How stupid do I feel? Plus during a pandemic they walked all around saying they needed to take photos, which was creepy, in case I said they did something wrong. They required my CVC security code on my Visa, which I have never had a service person do. Maybe this was a one-off bad experience but not likely.

Way overpriced. WAY over priced. I'll say it again WAY OVER PRICED! I had a two technicians for 45 minutes look at the breaker for my utility room and outdoor electric. They changed nothing, they fixed nothing, the LOOKED at it. It cost $470!! Nothing was done. They do flat fees, so you get charged no matter what they do. Ridiculous. My house is in the same condition it was before they came, yet I was charged almost $500. I called and talked to someone who dropped the price (supposedly, I haven't seen a refund) to $350. But still. $350 for 45 minutes of looking at my electric to deduce it wasn't worth working on. Come on. Ridiculous. I will never use them again and will vehemently not recommend them to anyone. Find someone who will come tell you the problem for a small service fee and THEN charge you for actual WORK.

i would recommend Salt for any electrical issues. the van was fully stocked so no waiting on my parts to come in or be ordered.  Ezequiel was very nice and informative of what needed to be done. Most repairpersons who are male don't take time to explain things to women when repairing.  he cleaned up after his job and was done pretty quickly.  Salt's service really relieved a lot of anxiety for me with their service.

Ken and Tommy were excellent to work with. Their professionalism, expertise, and kindness are a wonderful representation of your company. They installed a new doorbell and home surge protection.  I went with this company because of the positive reviews I had read on my community's facebook page. When I went through Home Advisor, your company is the one they recommended.

From Bo, who scheduled the work, to Ken and Jose, who came to the house, I was very impressed with the professionalism, knowledge and helpfulness of these guys. I had four ceiling fans and a whole house surge protector installed. They were very particular in getting everything correct, making sure the work area was clean and that I understood how to operate all the fans remotes. I thought the price, including the service charge, was fair.  I will definitely use them again and would highly recommend to anyone needing a professional electrician.

I used Salt Light and Electric today for a plug that wasn't working. I had a four hour window for my service time(8am-12pm). They were here a little before 9:00am. The electrician, Tom I believe was his name, was very friendly, courteous and professional. He performed a diagnostic test on the house and made repairs to the wall outlet and was on his way. This is the way people should do their jobs!! On time, with a smile on his face and quickly! No dilly dallying around. He even told me to have a blessed day when he was leaving! This company does it the old fashioned way....the right way! I will definitely use Salt Light and Electric for my electrical needs moving forward.

Had SALT electric come out to fix a lighting problem in our attic. Technician that came to the house was great and was able to identify the problem and fix it.  The company apparently routinely does a 30 point home inspection when they come out for service where they go and identify potential problem areas (no charge for this on the invoice). While this can be seen as helpful, it's also a way to sell additional services. We had our entire house rewired 10 years ago by licensed electricians, so the number of items that were determined on our inspection as not in code seemed unusual.  Our problem turned out to be a simple replacement of a light switch that had been invaded by ants.  They had a $79 service fee which seems standard for the industry.  My bill for replacement of a light switch including service fee was $371.00 (time spent on fixing the problem was minimal) which seems extremely excessive for the actual problem.  Not sure if I had refused the 30 point home inspection if price would have been any different but again there was no charge associated on the invoice. Rating related tp pricing.

Although the experience with HomeAdvisor in setting up this appointment was rough, SALT made it good and sent two very professional electricians to my house to add an interior light.  They did a great job, cleaned up after themselves and couldn't have been more professional.  I hold back the 5th star because of the appointment debacle and the prices are on the high side.

When I called to get pricing a professional guy answered the phone and informed me of a service fee to come take a look at our job. I went back and fourth about using them but decided to call back and book my apt. We were so glad we did! We had three light fixtures changed. One outside at our entry (20 ft ceiling), one inside entry (20 ft ceiling), and a pendant light. When they arrived they did a full inspection of our home to make sure everything was safe and worked properly. He then went over a direct pricing of exactly what we would be paying. This was so very helpful. Just a few weeks back we had a contractor come in to fix a wall we paid his original price but ended up wanting to charge us more to finish and NOT the agreed price so we now have an incomplete project that we will have to finish ourselves since we already spent our budget in the first place, it is quite frustrating!! Salt went above and beyond!! We had a lot of wasp nest in our entry that we could never knock down because we don't have a tall enough ladder. When I realized they got them  I was pleasantly surprised! It's the little things :)!  I will recommend Salt Light and Electric to my family and friends.

We used Salt Light and electric because it was recommended by Home Adviser and they had been in business for many years.  We had been having electrical sockets go dead (4 in 2 days) and we had an indoor breaker trip because of overload.  Yes, they did a complete home inspection, and pointed out that both the outdoor breaker panel and indoor breaker panels were not to be considered safe.  The home is 40 years old but we have been the only occupants since the home was built.  It was definitely time to get things fixed!  We had both outside and inside panels completely replaced and every outlet and switch in the home was also checked and replaced.  This turned out to be a two day job for 4 electricians.  They were very professional, courteous and explained what they were doing every step of the way.  Their mantra was the customer must be happy with the work and we are. I verified they had been background checked, trained, and guarantee their work.  We are 100% satisfied with what they did.  They may not be the cheapest, but we feel we definitely got the best!

I've contracted with Salt L&E on two separate occasions, and could not be more pleased with the service provided or the work performed.  Every member of their team has been professional, competent and respectful of my home and my time.  I won't argue that the rate charged may be a bit higher than some of the competition but there is a lot of truth in the old adage about getting what you pay for.  With Salt L&E, what you get for your money is quality work and EXCELLENT service.  The service goes beyond just the electrician in the home, it includes the office staff as well.  I've never once been put on hold, or even gotten a voicemail recording when I have called with questions or to schedule an appt.  A special shout out to Beau (office team) and Tommy (electrician) for their stellar service and professionalism. It's tough to find good help these days but Salt L&E is top shelf through and through!  Thank you!!