Adriana S.

12/07/2022 12:00:00 SA

So I was visited by Radiant for an estimate on replacement of a furnace and the door was inadvertently scratched in two places when the ladder was accessed.

Radiant sent their carpentry person Tim the Tool Man to fix it and that's exactly what he did.

I can't even tell that it was previously scratched at all, it's like new. He meticulously filled, sanded, crafted/created the same grooves in the door pattern and then painted it. It is definitely an art to what he did. Like I said, you can't even tell it was scratched.

Also as a courtesy he even painted the doorframe. He then went the extra mile to scan the paint on my walls to let me know what paint to buy in the future should the need arise.

Tim The Tool Man did a great job and definitely went above and beyond with customer support and service.

Andreas D.

2/22/2023

They reached out to come do a free inspection of our HVAC system. As I'm sure most of should be aware by now, nothing in life is free so I should have known something was up. Their technician Reid showed up and started his inspection which tripped our breakers serval times and made our thermostat act pretty weird but i assumed this was all par for the course (it wasn't, as this has never happened any time our regular HVAC guy does his inspection). Once he was done, he began explain to me in a words he knew I wouldn't understand why our options are to pay upwards of $17,000 to repair our system OR just buy a whole new system all together which could cost between 10-22k.

Both my wife and I weren't convinced, since Reid was quite pushy and didn't seem genuine at all (snake oil salesman) so we called our usual HVAC guy from Lakeway Heating and Air for a second opinion. When the technician from Lakeway Heating and Air inspected our system he noticed Reid from Radiant had left all of caps off of our system and the page long explanation as to why we needed to pay them 17 grand was complete bull. Our tech then told us that our system would work fine for the time being but was quite outdated. We opted to replace our HVAC system with Lakeway Heating & Air because of how transparent and trustworthy they've been for us, for about half of what Radiant quoted us.

I strongly believe Radiant sends out their technicians for these bogus free inspections for the sole purpose of scaring you into paying for their highly overpriced and subpar services. I'm also pretty sure the Radiant tech might have purposefully been negligent when checking our system as to guarantee it would fail because, as stated above, he had left off all the caps and ever since he's inspected it it has not been working as it used to. I'll take the blame for assuming they wanted to come inspect my HVAC out of the goodness of their hearts but I would advise people to be weary of these guys, I don't trust they have good intentions whatsoever.

Nicole W.

1/17/2023

The day after Christmas we had a clogged drain. Upstairs bathtub was draining into the other upstairs tub, upstairs toilets weren't flushing. My husband attempted to snake the drains, wasn't getting it clear. Then water started coming throught he kitchen ceiling. We called lots of plumbers with great reviews, but all were busy since it was the week between Christmas and New Year. We ended up with Radiant because they could be out the soonest. Bad decision. We should have figured out a way to wait for the better reviewed plumbers.
We are now 2 and a half weeks and over $20k into this nightmare. There is little to no communication without our fighting for it. We have had a tunnel dug out under our house for over 2 weeks now, but can't get Radiant out here to backfill it. (That'll be great for our foundation, right?) We can't get updated invoices after repeated requests, until they contact us for another payment.
The worst home repair company we have dealt with. The lack of communication is utterly frustrating. There are multiple crews that clearly don't even communicate with each other, since every new crew acts completely surprised with the situation when they arrive. Every call we make gets routed to someone else who has some other vague position in relation to our project.
Here's hoping they give a crap about reviews, since they clearly don't give one about their customers.

Zak L.

01/02/2023 12:00:00 SA

Radiant's service has been a complete disaster. For $11,697.15, over the course of 8 months (March-November), they were out to our house at least 8 times and still left us with a broken system. We finally got an opinion from 2 other companies who inspected our ducts and were shocked at the horrible job Radiant did. Examples of issues include a 3-ft hole that blew open above our indoor unit through the seal they made, several unsealed ducts, ducts daisy-chained together, giant gaps, and none of the buckets or plenums sealed (see photos).

Here's the full timeline:
* 3/21-3/30: Initial interactions | Radiant provided us options to fix our system that wasn't cooling our bedroom. We opted to replace the attic ductwork and install a 2-zone system.
* 4/9: Install | The installation techs worked late into the evening. The later it got, the more frantic phone calls I overheard from the techs saying they didn't know it was a 2-day job and they didn't have enough people. As it got later in the evening, they told me they would need to come back another day to finish.
* 4/12: Install pt 2 | They finished the install, and left large holes in our walls, trim, and closet, explaining a separate a handyman would come out in a separate visit to fix these up.
* 4/15-5/10: Handyman follow-up | I had to follow-up with them to schedule a handyman, and they scheduled for 4/25. I got a call late on 4/25 saying they had to cancel. They re-scheduled for the next available date on 5/11. As it started getting hotter and I started seeing bugs in my house, I also realized they never closed the attic access and had just left a giant hole up to our attic for several weeks. I called to complain, and they gave me 2 free tune-up visits on my account.
* 5/11: Handyman repairs | The handyman repairs are finally completed a month after the install is done. They did a decent job patching up.
* 9/9-9/10: Radiant criticizes their own work | We scheduled our first tune-up visit that was credited to our account. On that visit, we complained about some air leakage issues we noticed, and the tech recommended another specialist should come out who could give us a better idea. We later found in a recounting of events from the HVAC Operations director that this tech was sent to upcharge us on a separate leakage test. This second tech came out and looked at our system and said that the ducts in the attic were not looking to be in good shape, and there were large gaps and it looked like some things were not installed correctly. When we told him Radiant installed those ducts, he seemed surprised and asked if Radiant did a quality inspection (they did). He said he'd have Radiant follow up with us to schedule an appointment to fix the issues.
* 9/11-10/28: Following up | I did not hear back about the fixes, and had to call Radiant twice to get something scheduled. The first time, I was transferred between 3 different people, and the third ended up telling me they'd reach out to me to schedule something. They didn't. When I called a second time on 10/28, they scheduled an appointment during that phone call for 11/3
* 11/3: Radiant's final visit | The tech came out to fix the system. When he was done, he said he did the best he could to fill any gaps, but it was tough because the area was tight up there and he couldn't completely seal everything, but it should be good enough.
* 12/23-today: We started having trouble with our heat as the temperature dropped on 12/23. Another company came to give a diagnosis. Before even telling them about the work Radiant did, they said the ducts were a mess (see list at the beginning of this review). We called another company who said the same things. They said things such as I've never seen this in my 20 years in the industry, and Radiant totally f***ed this guy (overheard on one of our cameras when they were calling back to HQ).

Now, another company is redoing everything. I deeply regret hiring Radiant, and I regret not calling someone else sooner. I hope this review saves someone else from what we had to go through.

Kerry M.

5/28/2023

I got evaluations and quotes from 2 other large name companies on our water heater replacement and then went with Radiant. Anthony, our plumber, was amazingly knowledgable and walked through the pros and cons of what some of the other plumbing companies had tried to sell me on. He was really straightforward and informative, which I appreciated so much. He really helped me find the best package that would accomplish our goals of our living situation and hot water use - he didn't try to sell like the others. He even fixed a few things in our toilets and water hose bib and cleaned out all sink and shower aerators as part of the 5-star service. I really felt like we got the very best service and solution and I'm really happy with Radiant!

Michael A.

04/06/2023 12:00:00 SA

Don't let the cute ads fool you.

Radiant does NOT charge by the hour. All their services are a-la carte. That meant for me that to auger my toilet (after a guest clogged my toilet with plastic), it was a set price of 375$. BTW, the auger left a brown stain that needed a return visit when a magic eraser and serious scrubbing wouldn't suffice.

When the auger didn't work, the plumber removed the toilet and placed it in my bathtub (??) thus placing a large chip and some smaller ones into my refinished tub (see pic) in order to snake out the plastic.

So what was the total cost for all this? A whopping 785$ plus a 159$ emergency visit fee for 2 (maybe 3) hours of work, using equipment from the truck. Again, Radiant does NOT charge by the hour. Radiant is the only plumbing company I know that makes a lawyer seem like a bargain.

When the plumber returned to repair the brown auger stain and re-attach my bidet (long story there), he denied causing the chips in my tub even after I showed him, using the pic I took and a tape measure that the base of that tub impacted the exact spot where the big chip occurred. Instead, he showed me a pic of two smaller chips on my ledge from a pic that I believe was photographed on the day of his return (hmm ..upon your return?).

The plumber caused damage to my refinished tub by erroneously placing a heavy porcelain toilet over only a sheet of plastic in my tub. That was so wrong and it was a struggle for him to get the toilet into my tub. I watched it and I should have stopped him there He says there were two chips already on the ledge? Really? I'm not so sure. But I do know he caused the chips in my tub.

From the a-la- carte price with no hourly rates, the auger stains and DENIAL of damage in my tub, Radiant truly sucked.

Hevyn H.

5/17/2023

They made a commercial in response to a challenge from John Oliver which made for one of the funniest episodes of Last Week Tonight that I've seen in all 10 seasons. We love to see families and/or small businesses being wholesome, successful, and generous (for matching LWT's $10,000 donation to the Austin food bank).

Zach J.

5/15/2023

Called radiant for a late night service because my AC wasn't running. Radiant quoted me a price that sounded pretty high (4 digits), but I was desperate so I agreed. They never showed up.

Called another local company in the morning after staying up all night waiting for radiant to show up. The newly hired company came out with in the hour and performed the repair for 1/10 of the price quoted by Radiant not including the after hours fee. Wish I could have charged them a no show fee.

Screven E.

5/15/2023

RIP OFF RADIANT!!! I HAVE NEVER SEEN PRICE GOUGING LIKE THIS. For a 30min service to replace $30 worth of parts. Charged over $650. No itemized bill to show the labor and fuel cost. Absolutely shocked to be billed that much. When complained, got a 20% reduction which is borderline insulting. I would steer clear of Radiant if you dont want your wallet to be taken advantage of.

Jeff S.

5/25/2023

Worst company ever - overpriced over every other company out there by 3-4x. They have to charge so much to make their really lame commercials. Don't fall for their we are customer oriented. They are far from it. They get their google reviews boosted as google is easy to remove reviews that are unfavorable. Their favorite tactic on here is to claim we don't see you on our schedule which implies you are making up your opinion. Run away from them as fast as you can. Horrible.

Joel D.

05/08/2023 12:00:00 SA

Just watched last week tonight and their awesome generosity to a local food bank. I am a veteran and have friends in the area, I will be recommending folks in the area try their service and update the review as such. If their attention to detail to their paradox ads reflects in their work, you can't be disappointed.

Paige L.

1/28/2023

RADIANT CONDUCTED ILLEGAL, UNPERMITTED WORK! RADIANT DID NOT INFORM US THAT THE WORK REQUIRED PERMITS! RADIANT IS AVOIDING ADDRESSING THIS ISSUE! We would have never agreed to allow Radiant to replace our ductwork if we had known that they were doing it illegally.

Radiant, would you like to address why you did not acquire the legally required permits for the job we hired you for?

The City of Austin has extremely strict permit laws and Radiant failed to acquire the legally required permits for the job we hired them for. Radiant is avoiding addressing our questions about the permits and is only offering $1000 of the $11,697.15 we are owed.

We gave Radiant multiple opportunities over several months to revisit and fix issues with their ductwork install in our house. It was a nightmare to schedule any appointments, and none of the techs seemed to be fully aware of the situation when they arrived. After finding out Radiant's techs were doing illegal, clearly incorrect work, we stopped working with Radiant and hired another company to finish the job and redo most of Radiant's work.

We spoke with an Austin City Inspector who confirmed that it was/is illegal for Radiant to conduct unpermitted work, and, after reviewing photos of the work, the inspector confirmed Radiant's work on our house was done incorrectly and would not pass an inspection. We informed Radiant's Customer Relations Specialist, Nicole, that their work was done without a permit and that it was incorrectly done, and we provided pictures of the incompetent and incomplete work. The HVAC Operations Director Ken Price responded by sending us their revised version of the timeline that ignored most of the issues we reported to them, and offered us a 9% refund as an apology without even acknowledging the unpermitted work.

The attached photos show Radiant's shoddy, illegal work. The attached screenshot from Austin's public online permit search shows all permits opened for our address over the time we had Radiant work at our house, which includes a permit from the company who fixed Radiant's work, but not a permit from Radiant. The attached email screenshot shows the HVAC Operations Director's summary of the issues in a response to us, which does not even acknowledge the lack of permits or their blatantly incorrect work. It also shows him ignoring our entire nightmare experience with Radiant to only admit to a couple of scheduling errors.

Don't hire Radiant, unless you're looking for illegal work with unacceptable results and no accountability.

Rita C.

05/02/2023 12:00:00 SA

This 5 star review is only for Tim , the Toolman. I would have given more 5 star reviews if everyone at Radiant was like Tim. He came to fix the wall after the AC techs had to cut a hole in it. He was very professional, clean, and meticulous. He let us know what he had to do, and protected the floors, furniture, etc. The wall looked perfect when he was done.

David P.

4/15/2023

BE CAREFUL: I was charged nearly $7,000 for a toilet repair and it did not even fix the problem. They have sent 7 different plumbers and still can't fix it, and all I have been offered is a $500 discount! This problem has been going on for over a month and I can't even get a manager or owner to call me. After the first plumber could not repair the problem, they sent a salesperson, obviously salespeople are supposed to sell and he sold me big time.

Amaya B.

3/27/2023

Called them after our outdoor main pipe burst water through the flowerbed. Customer service was great and Zak came by 1st thing in the morning and immediately went to work. He was done in no time and left everything how he found it. I'm very satisfied!

Jason F.

2/26/2023

UPDATE: restoration 1 did a great job of repairing the damage Radiant Plumbing caused to my home. But I did have one last bad interaction with Radiant. At the end of the remediation, they sent a plumber to reset a toilet that had been taken off to lay some flooring. The plumber took a chunk of drywall that was covering the pipe and busted it up into little pieces and shoved it down the pipe because he didn't know what it was. First of all, what kind of plumber doesn't know what a piece of drywall looks like, and second of all if they don't know what something is why would they break it into little chunks and shove it down the toilet drain?!? I was completely flabbergasted, and just relieved for them to finally not step foot on my property ever again. You guys are seriously leaving yourselves open to liabilities if you continue to employ this caliber of technician. Unbelievable.

-------
I was initially happy with Radiant. Unfortunately, the plumber made a dumb mistake and caused some water damage in the course of the repair. Luckily, Radiant has a relationship with Restoration One to remediate any damage caused by their plumbers. Restoration One has been great, but we are now 5 weeks past when Radiant finished their job, and I'm still not back to normal. So, a 4 day plumbing job turned into 5 weeks of steady interruptions from additional contractors fixing Radiant's mistake. Hoping to be back to normal on Monday, 5 weeks + 3 days after service. I will stop recommending them to my friends and family, and won't use them again.

Kameron B.

2/14/2023

We bought a water filter from a rival company that burst open last year when the temperature dipped below freezing. Since then, we called Radiant and the tech suggested we switch out to a cheaper filter that was easier to maintain and cheaper to manage. We agreed and had the work done for a hefty fee as well as a removal fee for the old unit. We also paid for extra insulation and were told that there was a warranty on the unit. Excellent.

This year, the tank exploded even with the insulation on the pipes and when we called Radiant, they sent a tech who charged us to look at is and tell us there was nothing we could do but buy another tank which apparently wasn't covered by the warranty. This is when we found out there was no bypass so we had no water for a week while waiting for the tank to come in. We paid another hefty fee for the new tank and had it installed and added additional insulation on recommendation from the tech.

A few weeks later, the pipes burst open (temperature did not go below freezing) and we had to schedule yet another visit. At this point, we found out that there was no warranty (although we were told otherwise), no bypass, no easy disconnect, apparently the previous tech installed everything the lazy way whatever that means, and we were stuck with yet another hefty repair fee, more insulation suggestions, and no water once again while waiting for someone to fix our issue. Now, in 2 days there is another freeze coming and I have very little faith that our unit will survive and I do not want to be stuck with more repairs and no solutions to prevent this from happening a fourth time. Radiant isn't offering anything to assist in the manner and just keep suggesting that we call them and give them more money when it fails again.

Lisa K.

05/02/2023 12:00:00 SA

Just Call Radiant !! & the ads are epic - way to crush the Last Week Tonight challenge!

Rich R.

4/28/2023

Had Radiant replace one of my two AC units. Guys did great work and were done in a day, except for the attic stairs that were installed a week later. Tim did great job getting those back up! Unit is working great, and I would recommend them for HVAC service. Pricing is OK, but work was exceptional!

Erik J.

9/20/2022

My AC unit stopped working in the middle of summer. Radiant AC came over and was able to get it working again. They advised multiple long term solutions at different price points. Because my unit was so old and this summer was one of the hottest on record, I opted to replace everything. Fortunately Radiant was able to get a team to come out that same week with a brand new AC system.

The gentlemen who installed it did an outstanding job. I could not be happier with it. In addition, a few months later when I thought I had a problem, Radiant sent techs out that very same day. Such great service!

Erik N.

02/07/2023 12:00:00 SA

They've done a great job on getting our new HVAC system installed. Very happy with our new system, but it did take some work to access the dampers, so we made do with the originals while the carefully found the best way to access them, efficiently and neatly cut access holes, always cleaning up carefully. Today, Tim the tool guy came out and finalized it all. Friendly, knowledgeable, worked hard to match paint colors and make suggestions about the best way to patch cleanly while preventing the need to do all the messy work again next time. We won't discuss the fact that the builders for our place made no provision for accessing these replaceable parts, but that is now fixed and things look great (and feel great, a much better system than we had is now keeping the air comfortable year round).

Jonas P.

7/18/2022

Lead with service and not a ravenous appetite for your customers money.
...
Ever want to feel like you're at a used car lot but just over the phone? Go ahead and shoot them a ring.

Never had a business try to upsell me so fast. Your tech that I initially spoke to did nothing but speak AT ME and quote hundreds of dollars, claiming they'll need to rip through sheet rock to do X Y Z.

Then, scheduling department swore up and down that I needed to pay $399 for a buyer inspection from their team specifically, when I already have one from an acclaimed professional home inspector sitting in my hand. After back and forth this lady must have realized how ridiculous of a policy that is and she brushed it off before trying to get me on the books. Nope. I'm good. Thanks.

Immediately called a competitor and I have someone coming out tomorrow afternoon, no hoops to jump through. Just good service and transparency from them. Small charge to get someone out and reassurance that we should be able to get this done tomorrow, just some minor repairs.

Laughable yet infuriating.

Rhonda C.

8/31/2022

I would not even give a star if I did not have to.
The technician told my tenant that I did not need a smoke test, because nothing was backing up. I had asked specifically for the smoke test to reveal where and how rodents were entering the property. There are no signs of entry above the ground or on the roof. I asked to locate the clean out to perform the smoke test and reveal if and where there is a break to create an opening.
So, I was told I do not need it and charged $42.22 for nothing! The supervisor said that the trip fee was earned. Keep scrolling for another plumber .

Patrick W.

08/09/2022 12:00:00 SA

We called radiant when our AC stopped working. our technician was Derek Sbiroli and he identified that our drain line was not draining.

We paid $300 for a drain line flush, but the problem returned 3 days later. When we called Radiant we had to wait more than a day for another technician to come out which was unfortunate because we had company.

Derek came back and I showed him that the drip pan was still wet and appeared blocked. He insisted the flush worked correctly and instead of fixing, jiggled the exit terminal to relieve some of the blockage and left.

We left for vacation soon after and when we returned the system was in disrepair. Radiant came out a 3rd time with another tech who refused to provide another flush without paying in full and recommended installing a $700 pump. He seemed aggressive and annoyed so we finally got another company who flushed the drain line *correctly* and we haven't had issues weeks later.

When I called and requested a refund for the inadequate service, my complaints weren't responded to on multiple attempts.

Ryan K.

3/29/2022

We moved into a house with an existing plumbing issue (though the inspector ensured us it wasn't an existing issue, just evidence from an old incident). After a few months of living there, we noticed a drip from the ceiling, so we called Radiant to get it fixed. The fix was a little pricey, but it solved the problem. However, to get to the drain causing the problem, the plumber has to cut a hole in our ceiling. After waiting several weeks to hear back from the handyman team we reached out and realized our job had slipped through the cracks (an honest mistake). However when they finally returned to patch the hole, they found black mold and had to do a huge job.

Cue Tim and Joey, two professionals who could not have been nicer or more helpful. They told us exactly what they needed to do and got to work rearranging our dining and living rooms. It took several hours, but the end product was a brand new ceiling with absolutely no evidence of there ever being a stain or a hole. Overall incredible work by those two, and it was so easy to communicate with and schedule appointments.

The last thing is that since they made a mistake leaving it for so long, they incurred the cost of the mistake, so the patch was no cost to us. This is an amazing company with amazing technicians!

Mark R.

3/20/2023

Beware of this company! Technicians openly soliciting tips, telling you they will reduce charges on their work if you take care of them. Misdiagnosed leak problem, after charging more than 1K for cleaning out drain lines, another tech discovered it was a supply line leak, they fixed it, then claimed it was not fixed, said I have a leak still on the hot side, insisted that they needed to do a 24K dig under the slab! I discovered the hot side leak, mysteriously after they left, I had a TMP valve leaking on my hot water heater, after they had been in the attic twice! I fixed it! After I confronted them on it, they denied they told me I still had a hot side leak, but I have the text messages! Stay far away from Radiant!

Deborah R.

02/03/2023 12:00:00 SA

Just had an air and heating unit installed and it went well. Even with the ice storm delays the staff kept us informed and checked in. Joe L. did a thorough job of answering our questions and was very knowledgeable. We felt we were in good hands and they did not disappoint. Joe, Terrell and Nazareth did a great job!

Alison P.

12/01/2022 12:00:00 SA

Radiant said the whole system needed to be replaced for $22,000!!!!! Got another A/C guy out and he charged under $300 and said the system was FINE!!! Heard they bought all the on demand water heaters in Austin during snowmaggedon leaving people screwed once again. People, get your second opinions, that's all I'm saying.

Kenneth H.

03/08/2023 12:00:00 SA

My sewer drain stopped up due to tree roots. They located the problem with a camera which cost a little over $900 for an hour's work. The stopped up area was in my front yard next to the driveway. He said it was 3 1/2 feet down and they would need to cut out a section of PVC pipe and splice in a new piece using collars. I asked him how much that would be and he said $5,000. I was shocked, not ready for that price. I asked if they could come down and he said that was the base price. I asked if they used a Bobcat or some other device to dig and he said it was a pick and shovel job. How many men are working, and he replied that it was only going to be him. I asked how long it would take and he said all day. Why $5,000 for 1 man for 1 day I asked? The parts are only a few dollars. I asked when digging a ditch became a $600 an hour job. I told him I would just do it myself. He told me that this was a very difficult physically challenging job. He said this while smoking a cigarette and I will just say he didn't look very fit. I told him thank you for your time and paid $900. I dug the hole and repaired the pipe. It took me 6.5 hours of hard work, but I saved $5,000. I asked him if anyone actually pays this price and he said everyone does. I may have a new part time job here! I will do it for only $2500, or a mere $300 per hour! :)

John L.

1/13/2023

Noticed a leak under the kitchen sink on Thursday evening. Called the 24hr. service line and spoke to an articulate and helpful person who scheduled us for the following day (requesting a morning call). Was contacted by Radiant Dispatch around 0800 the next day (Friday) and was informed a plumber could be at our place within an hour or so. Mr. Jason Repman showed up on time and with a great can-do and cheerful attitude. After examining the issue he exited to his vehicle to prepare a bid for repair. I braced myself for an incoming bid-missile. The bid was very fair and reasonable; relief! The work was efficient, extremely thorough and actually exceeded my expectation because Jason was careful to make sure any peripheral issues were addressed as well. Bottom line: When we need a plumber again, we will be calling Radiant and requesting Jason in particular.

H G.

12/09/2022 12:00:00 SA

The leak we discovered in our kitchen was from a broken garbage disposal. The estimate given to us by Jude (who was very nice and professional) was over $1800 (and that doesn't include the garbage disposal)!! Absolutely outrageous and ridiculous.
I went to Lowe's and purchased a new disposal (and also a new kitchen faucet which wasn't part of the $1800 estimate provided by Radiant) and installation. Total price for everything including installation was a third of what Radiant was trying to charge.

Horned Frog Fan T.

9/21/2022

Reliable. Professional, Fair.

I'm so happy to give a 5 Star review to Radiant!
Timeline:
-AC went out-Radiant tech arrived the next morning in the timeframe they gave us.
-Radiant Tech informed us of the different options and showed us pictures of the areas of concern and what the average cost to replace. (We later verified with others and Google.) The prices they quoted were fair market.
-Radiant Sales Expert was at our house within the hour the Tech leaving to help us work through new units. Sales Expert was extremely knowledgable and did not pressure us into buying beyond what we needed. In fact, he suggested the lower model because we explained our needs. (Again, we researched and found the quote to be fair)
-AC installed the next day by professional repair team.

It doesn't get much easier fixing an already stressful situation. If we have future repairs, Radiant will be my first call. Thank you, Radiant!

steve g.

11/11/2022 12:00:00 SA

My biggest mistake is hiring without due diligence of competitive bids. I had to get BBB involved in order to get them honor their commitment and my hefty deposit. They are very expensive. They have no management oversight. They did work, left without telling me. They left access open and water turn off. When I turned water on a leak became apparent. Old sink ..yes but worked. Also didn't tell me about other issues that could of been taken care of at same time.
I am disabled and was hoping to find a plumber who would take of my plumbing needs without having to crawl around to figure it out myself.
Not these folks!

Ryan O.

12/24/2021

I recently needed to replace my garbage disposal. I contacted Radiant and they sent someone out within about 2 days (note: the people who answer the phone are super nice and helpful). The technician, Nick, was so very professional, knowledgeable, and just kind. He was thorough in his work and explaining the installation.

If my review was just on the above it would 5+ stars. What is a bit frustrating is the cost of the work. I was given three options - the first being the base which is basically the same as what I had (which is what the builder installed), the second being a step (or two) above, and then the third being something that is likely used in restaurants. The prices, if I remember correctly, were ~600-700, $950, and ~$1,100-1,200, respectively. I decided to go with the second/middle option. When I look up the exact brand and model installed online the prices range from $200 to a little under $300. So I paid $650 for less than an hour of work and a Radiant warranty that many others offer (and even if others didn't it is not worth that amount).

I was in a bind and needed it replaced ASAP. I didn't feel comfortable trying to do it myself by watching YouTube videos. I am sure they are aware of this and I find it to be a total abuse. Taking advantage of customers like this should be illegal.

The next time I need plumbing and/or A/C services I will definitely shop a bit more and maybe just risk doing it myself and saving hundreds of dollars.

David Z.

11/09/2022 12:00:00 SA

They charged me $600 to replace 2 valves on two toilets. I was working from home at the time and in meetings and just approved the charge without considering. Later I looked it up and saw the valves cost at most $20 a piece and the tech was only at my house for 1 hour. They also don't provide line item cost for labor and parts which they used to explain this away. I feel very foolish for working with them.

Danielle W.

10/19/2022

Visit 1. Charged $250 to come for 2 minutes and tell me to order parts. Appointment 2 - I waited 5 hours they never show up. No apology - no discount and no respect for my time - they simply don't care

Matthew C.

9/29/2022

Installed a Goodman system for $16K last June, 4 emergency breakdown visits later, 1 QA visit, and 2 routine maintenance visits and the system is still having issues. Techs are amazing guys, but the sales guys sold us a junky unit at premium price and now do not want to return calls.

Update
They sent the 7th tech out, discovered that the unit was improperly wired for 14 months, extended the service plan and year and want me to believe that being improperly installed for 14 months did no damage to a $16K unit.

Owner refuses to get on the phone and take responsibility for his company.

Angela H.

2/22/2023

Totally took advantage of our urgency and need for AC and charged us an Astronomical $1700 plus $179 to replace an inside furnace control board that took 10 minutes to replace... After doing more research and asking 5 other hvac places for quotes, We feel completely taken advantage of... Almost more than 3x what anyone else charges!!! Being stationed here recently in Military City I thought We might get a Lil Respect being active duty but We end up being Over charged and Under Valued... I wish We had a Redo to Choose a Different Company! Buyers Beware You will be OVER CHARGED! If it wasn't urgent We would have had time to research... Please don't make the same mistake We did and Contract this Company... There are many other Honest Contractors that won't take advantage of You!

Mike L.

11/14/2022

I had a new HVAC unit installed in June 2022. As the outside temperature was so high, they did not test the furnace other than to see if it would light. With the cold front that came on Nov. 11, I tried to turn on my heat for the first time. Within moments of the furnace starting, it automatically cut off. A technician came out the next day and diagnosed a bad mother board on the brand new furnace. Despite his efforts that day, the furnace has not lit even briefly since then.

I'm now on day 4 with no heat while I await a new mother board. I have not been advised when that will arrive and as of today was told it may be days. Had the furnace been fully tested upon installation, I would have expected that the defective unit would have been immediately replaced with one that worked. Instead, I am without heat during an extended cold front with temps in the 30's to the 50's. I can't fault Radiant for a defective unit from the factory, but I do find fault with the timely resolution of my issue.

Radiant did drop off one oil-filled radiant heater which is barely enough to warm one room much less my 2000 sqft house. I'm having to reconsider the 5 stars I gave Radiant back in June.

C S.

02/09/2023 12:00:00 SA

I purchased new AC and furnace units from Radiant and had concerns about getting the new furnace into my attic, which is nothing but a crawl space, and that I did not want to have to cut open my sealing in order to install. The salesperson told me not to be concerned and walked me through three options of getting it into the attic, said it would be fine and should only take a couple of hours to install. The installers came and after two hours of trying they said they had said they didn't know if they were going to be able to get the furnace into the attic without making my entrance bigger. When I asked about the other two options, they had no idea what I was talking about. They finally got the furnace installed but could not get my brand-new system to function properly. They finally left a 6pm at night and said that my new 15K furnace had a faulty part and they would see if they had the part in stock and get back to me. This company never calls back. I always have to call to get updates. They said they had to order the part and it would be a couple of days. It was spring and not too hot, but my house could only cool to 85 degrees the two days I waited. Two days later another tech arrived with the new part only to inform me that the unit was NOT malfunctioning, but it was not calibrated properly and got my system up and running. I can't tell you how frustrating that was to hear. I pointed out that the new AC was draining water 5 times more water than my old unit creating a large puddle of standing water in my back yard. They said they could install a pump, for free, to divert the water. I said great, so they installed the pump.

Two months later my unit kept surging and not functioning properly and after a couple of visits it was determined it was an electrical issue and to call an electrician. So, I did, and my electrician told me the issue was due to the turn off switch that Radiant installed was not properly grounded. I call Radiant back and they came and fixed the issue. When I asked for them to reimburse me for the electrician fee they smiled and offered me a one-year preventive maintenance plan.

A month later water started leaking from my ceiling, so I went up in my crawl space and the AC drain pan was overflowing with water seeping into my walls. I called Radiant and hey said the pump, they gave me for free, malfunctioned and all the safety in place did not work either. They paid for two contractors to come out, first was a mold removal company and then a general contractor. Radiant never called me during this whole process, I had to call them EVERYTIME. The process took over a week. I asked to speak to a manger about all the issues and loss of work, I burned 4 vacation days because of all these issues. He offed no apology and was even stand offish. I asked for compensation, so they increased my preventative maintenance plan to 2 years. The other companies they hired were so professional that it made Radiant look even worse. They called to set up appointment and I received follow up calls afterward jobs were completed. They even sent out a manager to do a walk threw of all work with me upon completion. Radiant never even called to follow up, I waited 2 days after the job was finished to see if they would and they didn't. When I called back, I inquired about having a Radian supervisor coming out to inspect the work, they said they would have a manger call me. They never did.

In the past year my heater has stopped working due to auxiliary heat running too long. The first time the came and made some adjustments and it work for a while, then it happened recently and after 4 hours the tech said he shorted out my nice thermostat but found the issue. The unit was never properly grounded during installation and that has been the issue the whole time. I can't tell you how frustrating the level of incompetence this company has remonstrated has been.

Anissa C.

12/11/2022 12:00:00 SA

We had some moisture issues with the HVAC and ducts they installed causing some damage to our ceiling. Radiant replaced our ductwork (for a discounted fee), and fixed the areas on our ceiling that were damaged.

Radiant sent Tim the Tool Man to patch up the ceiling. He did an excellent job! The areas he fixed look great. He did a great job at keeping the mess contained and cleaning up afterwards. We also appreciate him keeping the noise level down (without us asking) while working when he noticed our baby was napping or while we were in virtual meetings for work.

We give Tim the Tool Man 5 stars! The 4 stars is for misleading information given to us by a separate Radiant employees regarding our ductwork/hvac system which lead to the moisture issues and us having to spend additional money to fix it even though it was discounted.

Jennifer M.

09/04/2022 12:00:00 SA

Same old same old. Less than one year old Goodman unit from Radiant replaced with a Trane end of June after NUMEROUS issues. Had to have tech out two days later with new unit for a drainage issue. Now a couple of months later new unit isn't working. Seems to be a Radiant problem. We asked for the best installers and I guess this is all you can get. Called yesterday afternoon and of course nobody available until this morning. Another hot night. When is enough enough?? So angry and frustrated.

Vance W.

4/26/2022

Tim the Toolman is brilliant!

The installation of 2 HVAC units required the removal of attic-access stairs and trim. In the process, there was minor damage done, which is to be expected. But, have no fear. Tim the Toolman is here!

Tim showed up today and reinstalled the attic stairs and trim, touched up and repainted. Not only does it look as good as it used to - it looks BETTER.

Tim was professional, talented, respectful of me and my property, and dealt well with the chattering chihuahua puppies who wanted to announce his every move. Radiant is lucky to have an excellent team member like Tim to take amazing care of customers.

Thanks Tim!

Jose C.

1/24/2023

Had a tankless water heater installed by Radiant (2020) and was recommended it go on the outside of the house. Well 3 years later and I'm on my second heater (first one exploded along with all the copper pipes during the snowmaggedon Feb 2021), paid for heat tape to be put on by Radiant yet I can't seem to stop the heater from malfunctioning due to ice built up inside the unit and around the bottom pipes resulting in no hot water if the temperatures goes anywhere below 32F. And running a facet inside the house does not prevent this from happening, just in case you think I hadn't done this.
This has happened twice already. Last year (Jan & Dec 2022). Contacted Navien and they told me their heaters are not to be placed outdoors here in the Austin Area. Mostly because of the high temps (Not recommended if temps go above 100F and definitely not below 32F) and now because of these weird but now more common cold spells we've been experiencing in this area.
Now Radiant has quoted me $4000+ to move it back in the house when it should have never been installed outside in the first place!!!
I have no complaints about the tech's. They are professional and know what they're doing. My only recommendation for anyone else looking to install a new tankless water heater to replace their old water heater, install it in the same place or anywhere INSIDE!!!

Savannah B.

2/28/2023

Excellent service from start to finish! After installing our new HVAC system in our home, Radiant followed up to make sure we were satisfied with the work, which was great! The tech scuffed up our utility closet a little and they scheduled to come back out and fix the minor damage. Tim the toolman came out the next day and was very thorough and efficient in fixing the marked-up areas. Recommend this company for their stellar service.

Courtney A.

8/14/2022

Our AC stopped working on July 30th, a Saturday night. We called Radiant immediately, they told us that all their technician were busy that night but they would call us by 0730 Sunday morning. We didn't receive a call until 0930. When they did call us back, we were told they wouldn't be able to come out to fix our non working AC until 8/25! So much for the emergency fixes they promise on the radio!

Also to make matters even better we paid Radiant yearly for their maintenance program! They hadn't been out for over a year even with us calling and complaining. I would not use Radiant unless you want to be severely disappointed and screwed in emergencies!

A. T.

1/28/2022

***EDIT from previous review***

How could my information, work order, payment information not be available in your system Desiree? It was last summer, surely you keep service tickets and payments in your system? Or was my 'tech' going rogue and keeping the money and customer data? After reading countless posts on various forums all complaining about Radiants extremely high charges, my experience isn't unique or isolated. I guess you have to charge more to budget those ridiculous commercials.

Dave T.

01/10/2023 12:00:00 SA

My 84 year old Mom called on a leak bathroom ceiling, Hot water heater is in attic, easy access, was charge 719.00 , no atomized invoice, just hot and cold set up, 1 EA. no Senior discount , plus the guy left a present in the toilet, REALLY!!!!!

Cesar C.

11/08/2022 12:00:00 SA

Timothy Ferguson was called into repair some drywall. It was a week long job and Tim was professional, courteous, and communicated well with us. Tim was dependable and did a great job patching up the drywall and repairing insulation. Thank you Tim. Great job!

Rob M.

08/05/2022 12:00:00 SA

Man no offense but please pass on to the bosses who spend their money on commercials that their products suck. Failed inspection by the city came out to day to fix the issues and now the damn system won't reset and work again. I will never recommend radiant to anyone again. 20k and the damn system has had problems since day 1. Twice in 1 month and the thing still has the same problems. Also found out that the components I had were still under warranty with Goodman however no discount no price cut for the warranty items just got told we will give you 2 free checkups for the year.. what a joke that's what they offer on their website... bottom line they care about money and do not care about how many disabled vets they screw over to get it

Matt G.

06/10/2022 12:00:00 SA

I had a garbage disposal come loose and need to be resealed. The garbage disposal itself was fine, so no parts were needed whatsoever. The labor to fix it took 30 minutes, and I was charged 350 bucks. That's 350 bucks for no parts and a half hour of labor. Having had to wait a couple of days already, and needing my sink for the weekend, I went ahead and paid it, but that is straight up gauging. I would never call them again.

Jackson S.

06/03/2022 12:00:00 SA

I just wanted to take a moment to express how disappointed I am with this company. I had a plumber over to take a look at a water heater that you guys fixed in February. Other then the fact that he was stoned, he was also generally incompetent. He did not even evaluate the situation before he was on the phone with another plumber asking questions.

He then looked at me and said there is nothing wrong with the water heater, please call an electrician.

At which time I call your customer support team only to be greeted by a rude employee.

Well, I called Abacus and they sent out a Plumber whom was competent and sober. After about 5 minutes he diagnosed the issue with my WATER HEATER and fixed it.

Disappointing.

Soph's Views D.

10/22/2021

Welcome to the theater....

Radiant has it down. Someone calls for a tune-up. Technician arrives, climbs into attic and immediately starts saying there are spores in your system, you have mold, your systems lungs are contaminated, have you been having issues with allergies... This is in disrepair. Then calls not 1 not 2 but 3 more technicians out to the house to walk around talking about how the system is falling apart. Then sales guy shows up. Lists out all the reasons why the type of system I wanted a quote was no good. Gives me a quote for a 1200 square foot home of $9800 for new system and 4500$ for 3 ducts to be redone...looking at close to 17000$$$.

I also want to add, my home is not your home...so when you sit down in my (MINE) home office, drape yourself over my couch as if you are f&$@ lounging... unacceptable.

I did get a second opinion. It's not black mold ...it's mildew... which is normal on a 15 year-old system, duct work is not 4 grand closer to 800$ , and for everything $7k.

Y'all should be ashamed of your behavior. It's shocking to me that you this many reviews.

To my ladies... you single and need trustworthy people you can rely on... it's not radiant.

Also, I called you for a tune up and I got the circus from hell.

There is no response from this company that would make me ever reconsider. It's so interesting that you don't have me in your system yet someone just called me from radiant ! Eyeroll!

James B.

01/11/2023 12:00:00 SA

My tankless hot water heater started having issues right after the last little freeze we had in San Marcos. No hot water would be produced until after it was reset a few times. Common issue as it turns out, as while most people know to crack open the taps during freezing weather, those of us that are new to the tankless water heater crowd might not know to run hot water a few times during the night, especially if your tankless design is either outside or placed on an outward faced wall(like mine). Being mechanically minded, I know how to fix most things that break, however this machine was out of my comfort zone, as it was powered by LP gas and has a relatively advanced computer board on it. Per a few friends suggestions, I called Radiant. They had technicians out the next afternoon, were professional in everyway, and after comprehensively trouble shooting the old unit(Navient NR210 LP), informed me that not only was the unit broken(heat exchanger leaking), but also pointed out the original install wasn't correct(too small of gas line used/not enough gas volume). Understanding this they offered me numerous options, one of which I agreed to, and installed the new option I went with today. Professional, courteous, and especially understanding when I asked numerous questions during the install, I HIGHLY recommend Radiant Plumbing and AC in this area of Texas. They're on the ball, with outstanding service and a stable company, which in this day and age is a precious commodity.

Dan K.

03/03/2021 12:00:00 SA

Outrageously priced. Do not waste your time!

Technician was nice, but I was quoted 2-3x what you can get work done for elsewhere, nearly $500 for a simple job that would take less than an hour (10 inch pex extension to hose bib, see picture - all plumbing exposed and easily accessible). Should take about 45 minutes, and is less than $30 in parts. I'm not sure there is an easier job out there, so my guess is $500 would be the minimum they charge for any amount of work.

Then I still had to pay them $39 for giving me a super high quote. What a ripoff. Don't bother with this company.

Jei C.

1/21/2023

Clogged pipe with water backup up to kitchen sink. The technician, Dominic, was professional and courteous. He quickly resolved problem with the tool snaking through pipe all the way to street. He inspected the pipe with video camera, with wireless connection, again all the way to street, ~70 feet from sink. He handed me his cellphone which showed the live feed from camera. The video even showed a small section of pipe with some standing water. Dominic explained the low point may cause issue in the future. He also gave me a few tips to keep the pipe clear from clogging again. He replaced our garbage disposal which was in the work order. The charge for the service is reasonable in my opinion. But the price for new garbage disposal and installation is stiff. Overall, I am quite satisfied with the service!

Shane O.

8/18/2022

After the installation of my new HVAC, I noticed the wiring to my thermostat was damaged. The tech moved and re-wired it for me and then sent a handyman out to patch the hole in my wall for free.

This guy, Tim (the tool man), comes out and spends half the day patching the hole and color/texture matching the paint. Then when he got the mixture right he walked around the house touching up all of the holes from the previous owner's picture frames.

I don't love their prices, but their techs make up for it.

Amanda G.

12/05/2022 12:00:00 SA

Radiant came out to address my thermostats that we not receiving power. After discussing with a friend in the industry, my technicians findings and going over the quote for a system replacement. They told me something didn't sound right I decided to get a second opinion from a local small business contractor who came to my home and replaced one part that needed to be replaced. He charged me $287 as opposed to the nearly $22,000 I was told I would need to replace my entire system. This contractor said my system and all its parts looked great. I also understand that the new legislation being implemented in 2023 will update many energy standards and many systems will no longer meet EPA standards, so companies are trying to get rid of their stock so they do not lose money. Even with everything that I was told we need to be replaced this repair man quoted me $8000 and included a furnace replacement in there that was not included in radiants quote for replacement. All in all I'm so glad I decided to get a second opinion. Shame on you radiant for trying to take advantage of customers who don't know better. DO BETTER.

Kyle F.

05/10/2022 12:00:00 SA

This place is not what they claim to be. AC blow in the middle of the summer? Sorry, they can't come fix it for days. Want an AC tune-up? Sorry, you'll pay over $100 more than what their competitors charge. Water heater give out? Sorry, they can't come for days. They also misleadingly claim to be Open 24 hours when in essence it's just an answering service who takes down your information and lets you know they'll call you during business hours. Don't buy into the corny and misleading ads on the radio.

Sara H.

01/05/2023 12:00:00 SA

Tim the tool man came to install the insulation and trim after our new HVAC system was installed. He took the time to match the paint perfectly! He is truly a craftsman and I would request him again.

Teresa T.

10/21/2022

Had a scheduled service call 12-4 arrival time. They canceled appointment at 3:40. Not professional at all!

Jarrod R.

10/03/2022 12:00:00 SA

Friendly, quick and reliable but.. Up charging almost 3x the going rate for everything service/parts related. Technician had made an assumption based on nothing but a hunch that would have costed me thousands before actually adequately checking the part. Avoid this place unless you're in a rush

Ange K.

01/05/2022 12:00:00 SA

SUPER HAPPY with the new water softener system they installed in our house. James is a knowledgable and likable dude - and even put up with my toddlers' random screaming tantrums every time he tried to tell us something. Thanks James!

Thank you Tim for the HVAC help!

Becky S.

9/30/2022

Well, I learned an expensive lesson. I needed work done on the toilet. I was under pressure and stress because I am training for a new job. I had Radiant install my hot water heater previously, and felt it was in line with customary competitive fees. Not this time. Now, again, my fault, I should've done more research, and not rushed. The quote was $222. to replace a fill valve. I was in the middle of training, and hastily agreed...fast forward-the part itself is under $20 at the local store, and the job took minutes. I signed the receipt, and got back to work. The next day I noted I didn't receive a receipt. They then emailed a receipt for $222. No itemization. When I requested service they mentioned a $39 trip fee that would be removed if I agreed to a job, somehow I thought maybe they didn't take that off. When I asked for an itemized receipt they told me they do a lump sum contract, with everything rolled in, so the customer doesn't have to pay sales tax.
I feel like a chump. The plumber himself was polite. Now, maybe I am out of touch, maybe it does cost this much to replace 1 part, but somehow I feel cheated.Ugh, now I see 550 reviews not recommended!?

David K.

10/21/2021

AC wasn't blowing cold. They did full maintenance inside without asking before investigating the real issue. Capacitor was dead on the outdoor unit. Charged me $375 for a $15 part, then after I agreed to the maintenance plan at the end, I found out later that the maintenance he did beforehand counted toward the plan he hadn't sold me yet. He also had me order a $150 fan motor for $600. Luckily I was able to cancel the order (after the office was rude about it).

If you use them, get the diagnosis and order the parts yourself.

Good diagnostics, bad selling practices.

Dianne T.

11/02/2021 12:00:00 SA

Our water heater on the hot side developed a leak possibly in the slab under the house. We had a lot of water damage through the hallway and living room as well as one extra bedroom. I called Radiant who was able to get us in for the next day which at this point we had to shut off the water. The first person to come out was a young man who came in and looked at where the leak was, he then cut a hole in the wall in the living room and saw where it was coming from and said it was the hot water. So he then proceeded to tell us about what they offered and showed us a reroute of the water that would be done for the house that cost $11,000. At this point we still weren't sure where or what the leak was and we also needed to call our insurance as well. He then mentioned we could have a leak detector technician come out to see where exactly the leak was. So we said yes the would be good he also called Restoration One to come out and look at the damage as well. At this time is was Friday and we would not have the tech come out till Monday.

Monday rolls around and I had not heard from anyone at Radiant to confirm they were still sending a leak tech, so I called and the girl on the phone said she had no appointments for us to have anyone come out. She said the plumbers notes said we did not want to do anything at this time and we would talk to out insurance. I told NO he said that he would get a tech out here to look for the leak. I figure because we did not commit to the 11 grand he just dismissed it. Restoration one showed up and asked why they were out here since there was nothing they could do until the leak was fixed. Another call was made to the supervisor of Radiant per Restoration One and they agreed to send a tech. The tech showed up and immediately found the leak and said it was a slab leak and that it was the hot water. He also mentioned the reroute but it was for the hot water only not the WHOLE house. But even that cost us $3100 bucks and we have had other people say they over charged us by $1000. The tech started at around 10:30 am and finished at about 5pm. We also said we needed to get an itemized statement from them showing all the work and what was done for insurance purposes, Which we NEVER got this was the extent of the so called itemized statement: Slab leak information
I arrived to find that there was a slab leak there was water damage from the leak going under the carpet and needed remediation due to the severity of the leak and how fast it spread I did some testing to find that it was the water heater mainline and it supplied the rest of the house so I rerouted it in the attic overhead and insulated it strapped secured it tested it and rebuilt the areas where it tied in to accommodate the new line tested everything it works great no leaks everything is back to order which the insurance rejected (shocker). Communication with the supervisors, Techs, plumbers is non existent they run all the call through an answering service. Radiant knows they have all the jobs they need due to the freeze in February and is I believe overcharging.
UPDATE: 11/3/2021
Last night we noticed the area that was fixed for the leak in the bedroom began to pool water at the fitting. So once again we had to call at night to have them send someone to the house the next day. I talked with the Radiant person and they said they would send someone out as soon as possible. I explained that the fitting that was crunched to secure the pipe was leaking, I also let them know that the work order said the pipe had been rerouted from the water heater. It was not, it was rerouted from the same copper pipe and two fittings were placed to connect them. So it started leaking from the fitting, had it been rerouted from the Water heater from the start it would not have done that. Radiant sent CT who looked at it and then called the supervisor to let him know what the issue was. Now the problem was that if you used the hot water the pipe would get hot and it would evaporate the water pooling so we couldn't see it for themselves. I got a call from the Supervisor and I explained what the issue was, at first he continued to say that the plumber could not see the leak so they didn't know what to fix. After several minutes of talking with the supervisor we finally concluded that the pex should be rerouted through the water heater as it should have been to begin with. CT then got the ok from the supervisor to do this and he began to reroute the pex from the water heater thorough the attic. The reroute took all of maybe 40 mins and is the way it should have been done to begin with. The reason for giving them a 2 star was because they came out and finally fixed the issue correctly. Although it would be good they have better communication and itemized statements. If you have questions about our experience feel free to email me at [email protected]
11/5/2021- I had a follow up call with Jake the supervisor to make sure all was well.

Milly W.

03/08/2022 12:00:00 SA

In 2019, we were so pleased with Radiant, we gave them five stars. So, we called them again when we needed to unclog a drain in the kitchen.
We were not aware that Radiant was purchased by an investor, who is not (from our experience) following through with training new staff in the culture we so appreciated.
In February of this year, 2022, we had five visits from Radiant, each plumber saying the plumber before them didn't know what they were doing. We spent $1,200 and then were given an estimate to 'fix' the problem that was over $10k. The $1,200 would not be applied to the actual fix.
We cut our losses and called on another local plumbing company. All money we paid to have the new company assess the situation was applied to the total bill.
It really is all about how you treat your customers, Radiant.

James G.

9/26/2022

Radiant came out to see my job on a Tuesday. I had to call everyday until Friday to get someone to give me a quote. The quote was for $5k less than the other three companies I got quotes from. I called 3 separate times to make sure the quote was correct and a manager assured me that the quote was right and work would begin following Monday. Now it's Monday and they call me that my quote is wrong and will be more expensive than my other quotes which I already declined. Big waist of time dealing with radiant when I could have had a different company scheduled and working today. If you have a tight schedule to keep, don't use radiant.

Susan R.

6/17/2022

I love giving credit where credit is due. In this day and age where you feel like everybody is out to financially get you... It's really nice to have a reliable company that you can go to again and again and again. Radiant is one of those companies. They have fixed other peoples problems for me and fixed new problems. They are my go to people for HVAC and plumbing. I just love them! Today Erick Loera fixed my HVAC problem. He was very honest and did a great job I am very happy to be able to have such talented people working for me!!!

Barbara P.

5/23/2022

Preston Nichols and Christian Hernandez came to solve a water heater problem. They both were wonderful!
They finished in 20 minutes, gave us a range of cost estimates for long-term prevention of such problems and, like always with Radiant, were not just great technicians but very nice persons-neighbors.

We have used Radiant for the past five years for plumbing, A/C, heating, and now water heater issues. Wow! How many more GREAT reviews can we leave?

Harold and Barbara Koch, Lakeway, TX

Alisa B.

12/16/2021

The water in our shower would not turn off. I called Radiant at approximately 11:00am. I was told it would be in the morning for my appointment. But they called this afternoon and said they could have someone here in 15 minutes.
Not only did they come a day early Jason got the job done super fast and he was able to repair instead of replace the fixture. That saves us over $1,000. Great job! Thank you

John M.

10/04/2021 12:00:00 SA

So it has taken me a bit to write this review as I was quit taken back by the whole experience with Radiant. An A/C problem is no joke and can be very costly. They are considered on of the Big Names in the A/C world, and there radio commercials are dorky yet amusing. The motor in our outside unit seized with a load squeal. We shut down the system and made the call or should I say text. My first encounter was with Macaley.....very polite and very professional. Appointment was set up for the next day. The following day I get a text that my Tech Bryan was on the way...This included a photo and a bit of back round information, including some personal stuff to share who he is. Very cool concept. Bryan was a great guy with tons of information. Unit was down when he arrived, and with a bit of poking around found a low voltage wire had come loose and I was back up and running soon. After he hooked up the gauges, the system was low....we had a capacitor replaced a couple years back and the system charged, which means it probably had a slow leak....also found some issues up in the attic....Our upstairs unit was replaced about 10 years ago and not being a matching unit caused problems. Outside unit was OME running on about 16 years. No parts were available, expect the basics. The numbers on the gauges were all over the place.....and should have been more stable. After ponding for a bit and talking numbers with Bryan the decision was made to go with a whole new unit (heater included), as we both knew this wasn't the last issue I was going to have. And the fact that we aren't planning on moving anytime soon. It would be an good investment on our part. A 3 way call was made between Bryan, Myself and Cory to set up an appointment that evening. Again a text with Corys photo and some information about him, and he was on his way.
Super nice guy, and uber professional. After his initial inspection, he sat with us and gave his presentation on what 3 units would be best. He also explained in detail on how the entire system works. I knew the gist of it, but he made very clear on what an A/C system does. The units were priced Highest to lowest...we chose the middle one. I also wanted
a upgraded Smart Thermostat and to have my unit moved up about 2 feet so that it would be eye level. He added the move to the notes, and said it shouldn't be a problem. The new unit was schedule for the following week. The day of the install, again another text with a photo and some info (I was really impressed with this concept..more companies need to do this) Michael Tran was my install guy, and not sure who his assistant was...But...Again, very professional, explained the whole process. They laid tarps down to ensure there wasn't a mess...and they started. For a 2 man team I was impressed how well they worked together. They replaced Everything in the Attic. Moved and installed my new thermostat. New unit out back also came with a new base. All said and done in about 4-5 hours. They tested everything and walked me thru the install in the attic and the unit out back. Gave me a quick tour of the Thermostat and out the door they went. NOW....I have had several people tell me we paid too much...but I say NO we didn't...Sometimes you cant put a price on an outstanding experience. I have messed with big name A/C companies in the past and they
always left a bad taste in my mouth. And over the last few years Nextdoor was my go to for A/C issues. In this case... From Start to finish, my wife and I are extremely happy with the professional service Radiant brought to the game, and I wouldn't hesitate on calling them again.

Alicia R.

4/14/2022

From the customer service to the AC tech ERIC, this company is absolutely THE BEST! I am still so incredibly surprised with the entire process. We were kept informed, they explained things very well, unbelievably timely and incredibly professional. I have never had such a great experience with ANY other company. If only all establishments were this good! Thanks Radiant--you are top notch! Will recommend to everyone I know!

Scott A.

8/31/2022

Contacted Radiant to clear a vertical dryer vent in a 2 story home. Charged me $600 and accomplished absolutely zero. Multiple calls, excuses. Have had to use other contractors to achieve what I paid them to accomplish. Would not recommend for this service.

Jim M.

09/03/2022 12:00:00 SA

Once again, we are without A/C. Unbelievable! Water back in the drain pan and A/c won't turn on. Another sweaty hot night without any help from Radiant. Please stay far away from this company. We have been so upset with this company for so long. I guess it's time to call another company and tear out both units and replace and take the 25k hit just to be done with this shitty company.

Lynn K.

4/27/2022

Radient installed my second air conditioner in two months last week because both units went down within a few weeks of each other. That said they did their work efficiently and everything is working great. The install team was professional and even cleaned up after they were done.

Then, Tim the tool man came out today and finished the carpentry around the air intake unit and he went above and beyond to match the paint and leave me enough to touch up other parts of the house if I needed it. Tim was great!

Octavio V.

07/11/2022 12:00:00 SA

I've never left a review before for any business, but after this experience I'd like to warn others. We purchased a $12,000 unit from radiant plumbing 3 years ago. During the first 6 months after installation the AC unit stopped working about 15 times total. They could not fix it. We basically went an entire summer without an AC. They continued to send out a technician that was not a specialist. Finally after begging to speak to a manager they sent a specialist who determined that the reason for the issues was that the vents were improperly installed. It then worked for about a year then again broke down last month. Now today it has broken again. Called radiant today and they are unable to provide someone for about a week. I understand its the busiest month, but considering the amount of money we spent and the incorrect installation, you would expect they would make us a priority. The technicians are professional. But just the company overall, I would definitely not recommend consider everything we've been through.

Rusty R.

06/07/2021 12:00:00 SA

The guy who looked at my heating/AC unit was not an actual technician. He said my unit was broken. They quoted my $8000-$16000 range.

A different company showed up 20 minutes later to fix a coil for $100.

J. E.

9/28/2022

We had a leak and called Radiant and they sent Dallas came over to help us out within less than a couple of hours. He was incredibly helpful and inspected for all sources of the leak, even looking at some other issues we had previously. Dallas explained what our options were to address the problem once it was found. Even when he didn't have all the materials, he ran out to get them and was back in a flash to finish the project. We would definitely call back Radiant for any plumbing project, especially Dallas!

Neil S.

7/29/2022

I had both downstairs bathrooms overflowing, with feces coming up from the shower, and Radiant bailed on me. I had called them at 10 am, scheduled a visit before 6, rescheduled my day, and they canceled at 5:55. I called ABC plumbing, and they were here within 30 minutes. Problem solved in an hour. More expensive, but when crap is flowing on your floor, time is most important.

Aitarg I.

6/15/2021

Argh! The last review I did of this scamming company was a bad one because they tried to sell me an HVAC sufficient for a 1500 - 2000 sq ft house. My house is 964! (For those unfamiliar with sizing, you don't want a unit that's too big because, science!) They wanted more than $10,000 because, duh!, Snowpocalypse price gouging. The real replacement cost $7,000, with more bells & whistles than Radiant & I discussed.

After posting my 1-star review, Radiant hounded me in all media. They will figuratively beat up a literal disabled old woman over a bad review.

Why am I writing this now? I received a Yelp DM from a woman who relied on my positive Yelp rating to hire Radiant and, yes Virginia, they screwed her over. I can only surmise that Yelp has joined the BBB in the worst form of capitalism, i.e., letting businesses pay to have bad reviews removed.

Jacy E.

9/14/2021

This review is specifically for one of Radiant's project mistake repair teammates, Tim (The Toolman) Ferguson, because he did such an amazing job. I will write a separate review about the actual installation of the AC we just had once some final items are handled on Radiant's side, but wanted to make this review separate because I think he did such an incredible job.

As we were getting our AC replaced, while up in our attic one of the technicians accidentally put a hole in the attic floor, ie our family room ceiling. Radiant promised to send someone to repair the hole for free, who would make it look as good as new - a claim I was deeply skeptical of.

Boy was I wrong! A few days later Tim arrived (right at the scheduled time), and got to work immediately. He was incredibly thorough, answered all of my questions, happily explained to me what he was doing at various phases, offered advice on repairing other unrelated issues in my house, and was just generally a professional, courteous, and helpful guy.

In terms of his work product, I really appreciated his amazing attention to detail. Seriously. He:
- Isolated the area with plastic flooring and curtains to ensure that none of the messy sanding and texture spraying got anywhere. When he was done he just wrapped it all up in plastic, vacuumed the area around where he walked, and was done.
- Ensured that the float lines along the ceiling were non existent and that the new texturing feathered into the old texturing (this is seriously time-consuming and tedious work)
- Took 2 trips to different paint stores to exactly match our existing paint colors
- Walked along particular paths in our house to minimize mess
- Conscientiously moved items carefully out of the way and placed them back when he was done

Ultimately, Tim exuded a thoughtfulness you just don't frequently see. I felt like he actually cared about his work and our property. When he was done, the end result actually looked better than it did before the accident.

So, thank you so much Tim for the incredible job well done!

Suman K.

7/15/2022

Way high priced , do not recommend them , when you are on phone they don't tell you the price , states 39$ visit fee and when they arrive and quote you a way higher price compared to local plumber , radiant gave me 1000$ for garbage disposal replacement compared to 350$ from another plumber , 3 times is way high , don't recommend .

Katherine B.

04/08/2021 12:00:00 SA

BUYER BEWARE! This company will scam and fraud you! We setup a 24 point inspection appointment. Technician came out and told us our fan needed to be replaced. Quoted us ~$550 for the replacement and also recommended we have at least one overflow sensor installed on our secondary pan for another ~$250. Ok, great we said. A/C is under warranty, no big deal right? Nope...the fan part that HAD to be ordered because of the warranty was twice the price, but they said they would submit the claim for us so it still ended up being around $550. This was our first time dealing with a warranty issue so we trusted what they told us.

Technician comes back to install the fan and says, Oh, your compressor is bad. That's another $2800.

So at this point we call the warranty company directly (the technician said he called them for us before) and our warranty company tells us that we have to submit an invoice from Radiant to be reimbursed for the cost of the fan that was already installed and would need an invoice for the compressor that they said needed to be replaced. At this point the story we were getting from Radiant wasn't adding up. My husband called a friend that knows A/C (probably should have just started there) and he came out and told us our compressor was in perfect working order, it was our capacitor that wasn't working. A $40 part. He also said that the first thing the previous technician should have check was the capacitor.

So, we called Radiant back. At this point they already had over $900 from us for the inspection and the fan that was under warranty and the cost of installing the 2nd overflow sensor. We let them know that we never received our invoice for the work completed and that their technician try to sell us on replacing a $2800 part that wasn't broken. They have REFUSED to provide us with an invoice that shows the cost of the fan so we can submit an insurance request and also refuse to provide us with the results of our inspection. We have spoken to several managers and they tell us their system won't allow them to provide us with a breakdown for the services provided.

How much did they pay for the parts? What was the cost of labor? Why are they afraid for their customers to see this information? They say their billing isn't set up that way. That's a lie. There is now way their accounting department doesn't have these costs lined up to different GL's. They KNOW they have been caught scamming us out of money. They submitted a credit of $158 for an accidental overcharge to try and placate us but again, can't tell us what was overcharged.

Do not do business with this company!

Sherry G.

8/29/2022

Terrible and in my opinion false advertising on the radio....They say when your a/c is broken they understand it is an emergency and offer same day service, but when I called they said they only offer same day service is there is an opening, I was offered an appt. 10 days away...

Mallory M.

2/28/2022

Joseph came out to repair a clogged sink and noticed some troublesome drain issues so he recommended sending Alexis, a drain camera service specialist to see where the issue was coming from. Both of them were thorough, professional and extremely knowledgeable-it was just the cherry on top, how friendly they both were. I would absolutely recommend reliant plumbing, and I will continue to utilize their services.

Tim C.

02/01/2022 12:00:00 SA

The sewage drain line between my house and the street was clogged, causing a downstairs toilet to overflow and make a mess. Radiant came out the next day and did a great job. Justin was knowledgeable and answered all my questions, took care of the clog and was done pretty quick. The price I was quoted and charged was fair. Thanks!

Justin M.

3/18/2021

When the big storm hit and people were desperate, Radiant was charging close to $10K for a tankless water heater. That's 3 times the price.

When times get bad, these guys make a buck.

Find a local plumber without the greed.

Brad E.

08/08/2021 12:00:00 SA

Radiant put in a new AC for my home about a year ago. It's been running perfectly until... 3am last night. I called right then and there and they actually had a live human answer. She said they'd call me at 8:30am and would probably be able to make a service call. I went back to bed, called them at 8:30am, and by 10am my man CJ was at my door. He fixed it within minutes- just replaced the capacitor. He then informed me that the vents on my condenser were super dirty, because of the pollen from a nearby tree. He actually cleaned them for me since my hose was right there! Anyway, since I'm still covered by my two year warranty, there was no charge. @radiant if you're reading this CJ is awesome- give that man a raise.

Radiant is a little more pricey than other places. But when my AC goes out in the middle of the summer in Austin, I want a guy out here ASAP. Radiant provides that level of service. I'm so happy I went with them.

Wayne P.

06/07/2021 12:00:00 SA

Congrats on getting one of your ads to go viral, I'm sure everyone is very happy.
Your technicians are free to charge $635 for a drain test (with wax ring replacement).. I just wanted to let my neighbors know about it.

Trinidad L.

2/22/2022

Radiant's handyman, Mr Tool Time Tim!, has assisted us with some post plumbing repairs. After doing a full upgrade to our 1969 cast iron plumbing, Radiant has been great. Definitely a shout out to Tim-he has been thorough and informative on all he's done.
We recommend Radiant for all your plumbing needs!

Emily P.

6/26/2022

We called to have them come and clear a clogged AC drain line and a tune up $200 later and 4 days later our ac line was clogged again . The tune up is really just a diagnostic of your system . They don't do any tune up at all . I really don't think they did anything at all since my husband just unclogged it himself.. I will be asking for a refund . It is very misleading to call it a tune up . They should call it a maintenance check .

Frank M.

5/31/2022

Had a morning appointment about the AC they installed. They didn't show up and no phone call. Wasted a whole morning waiting.

Chris J.

03/11/2021 12:00:00 SA

$2,000 to install a basic pressure reducing valve.

My home recently flooded, so I didn't really have a choice... but that is highway robbery.

David W.

2/16/2021

THESE GUYS WILL RIP YOU OFF!!

Once the original technician determined our grinder pump needed replacing he called in a salesman (who he pitched as a subject matter expert.) I'm not sure MARCEL is an expert in anything other than getting as much money out of his clients as possible. He told me his team would be installing a $2k pump. When I asked him what model they were installing he didn't know. When it came I looked the model up myself and it was only $400. If you must give these crooks your business start negotiations at 33% of their first offer. That MIGHT be a fair price.

I wouldn't be surprised is MARCEL is a fake name (I wouldn't use mine if I did what he did for a living) so best to just be weary of anyone from this scummy company.

Tom S.

06/09/2022 12:00:00 SA

Recently had to have my AC replaced. Of course it went out at the start of the summer, along with everyone else's. Radiant got there the next day, as opposed to a week out like other places I called. Installation was a few days later, but very happy with the installation and expertise of the crew.

Jen P.

11/28/2021

I'm really sad to see all the negative reviews. While I know some could be warranted, I feel many are being overly critical. It's so expensive to live in ATX and being more and more so by the day. (You know the Radiant techs live here too right?)
When I had my plumbing episode a few months ago, I got nothing less than what I paid for. Outstanding customer service that will no doubt increase the efficency and longevity of my home. Not just that, but I felt so supported!
I want to go a little further with my last review (5) because I had some issues and concerns pop up last week after I decided to replace a few things at Radiant's advisement (again, months ago).
I still am very happy with the service. My technician didn't blink at my initial unhappiness when he arrived. Turns out some things did need to be tuned, but I also needed an education on home plumbing! Could I have gone to the hardware store and tried to fix it myself or spend hours on youtube learning how or trying to find a handyman to? Sure! Those guys are swamped right now by the way. No. And I'm super glad I didn't. I learned alot by watching and asking questions to my tech who had absolutely no issues answering, in fact encouraged it. I'm a fan of Radiant and yes, I also think the corny commercials are funny and perfect advertisement.

Ellen M.

1/13/2021

We ended up getting our sewer line replaced with backfill included for less than 5k by another company. Radiant quoted us double this amount.

William F.

3/16/2022

I bought an Air Conditioner from this firm almost two years ago. They promised free service during the two year warranty period. I have scheduled them twice and they never show up. Not a reputable firm. I will never deal with them again.

Kevin G.

11/26/2021

STAY AWAY! I have a backed up sink and called Wednesday afternoon and scheduled an appointment for Friday morning. I called this morning to, the system would either hang up or force me to leave a message. They call back two hours later to tell me they are slammed and that the soonest they could come is on Tuesday !?!?!?. I told them this was an emergency as I have family coming on Saturday. They said that since this was not a true emergency that the soonest they could come is Tuesday.

Why the heck did you even bother booking an appointment in the first place???? How many true emergencies popped up in 24 hours that pushed back my appointment four days???????

STAY AWAY - the commercials are pure lies.

Michaela P.

3/30/2020

So the faucet started leaking like crazy on a Sunday evening, turned the water off and searched for a plumber. Seeing all the ads on TV for RP&AC, I figured I give them a try. I pulled up the website, and to my surprise at 8:45 pm they had techs available via chat. I described the issue, gave them my info and at 7 a.m. the next day I got a call scheduling the service. That alone impressed me.

A couple of hours later I got another call that a technician was available, they explained the COVID-19 protocol and measures again, asked about ours as well. Isaac M. showed up on time, and also explained all safety precautions and confirmed if I was ok with them and if he could enter. Very professional.

Now onto the real issues, of course the sink did not leak while he was here, but after fiddling around and taking the faucet apart, he determined, and showed me that the cartridge was bad and with pressure build up it could leak. He then asked if he could check the rest of the plumbing, and while I had originally not mentioned anything about my stuck downspout in the master bath, he did discover it, explained why they break and gave me an estimate to fix it.

While inspecting the water heater, he discovered that the exhaust pipe was not attached, something I never even considered checking. YIKES! A few minutes later he gave me an estimate for each separate item to fix, replace or everything all together. A quick authorization email and he was on the job hunting down the needed parts.

Installation went smooth, no mess left behind, and all items are in functioning order with a 2 year warranty.

I think I have found my new to go plumber. Thanks Isaac M. and the rest of the team.

Angie M.

08/11/2021 12:00:00 SA

This review is in reference to service from February, but I've just gotten time to write it. In short, DO NOT USE RADIANT UNDER ANY CIRCUMSTANCES if you like your money.

This is long, but PLEASE READ THIS IF YOU'RE CONSIDERING RADIANT: On Feb 9, our neighbors alerted my husband to water bubbling up from our front yard. This was the Tuesday before the massive freeze that knocked everyone out of commission for a week or more in Texas. Since we knew the freezing temperatures were coming, we called Radiant because they had a large fleet and we were hoping they'd make it out quickly. They came out the following Thursday, February 11.

The first tech who came out did an initial inspection, advised me it was a leak and we needed a couple feet of pipe replaced, and estimated between $2000-$4000 for the repairs. I needed to sign for him to start work, and he presented me a tablet with a line to sign, no invoice or estimate. Being that I was recovering from surgery and we needed that pipe fixed before the freeze, I signed to begin the work. He was there all day until 4 pm and couldn't find the source of the leak. He came back the next day and was STILL unable to find the leak, so he called another tech to assist. That tech came out with a leak finder on Friday afternoon, only a couple of hours before the freeze.

The second tech then came to the door, again with a tablet with no estimate and only a line to sign, and advised my husband that it was $6000 to fix the pipe. That seemed very high, but we were in a bind, so he signed. Just after signing, the tech said something that prompted my husband to say Wait, $6000 total, right to which the tech replied no, 6K additional. THEY WERE CHARGING US OVER $11,000 TO FIX 2 FEET OF PIPE. Under the circumstances we had to get it fixed though, so they did the repairs and left, and we emailed Radiant for the invoice.

The first invoice was laughable. No breakdown, no itemization, just we fixed your pipe and it costs this much. I then asked for a real, itemized invoice, and was told they only invoice under lump sum contracts. I responded that a lump sum implied parts, and I wanted to know what we were paying for. They sent back a second invoice, again laughable, with a partial breakdown but no real x item at y qty = x amount that clarified all charges. I did some math, and discovered not only were we GROSSLY overcharged for parts, they were charging something like $1400/hr for labor. The worst miscalculation was for excavation - when they calculate the trench size, instead of multiplying the linear feet, they multiplied the area by a full square foot. So instead of invoicing us for a 25'x3' trench, they were charging us for a 17'x17' excavation area (charging us for 289 sq ft instead of the 66 sq ft they actually excavated). This was on the narrow side of our yard mind you, which, according to their math, meant the excavation would have gone both under our driveway and into the neighbor's yard. It was beyond outrageous.

After getting much lower, more reasonable quotes from two experts, and after going back and forth with Radiant for several weeks (with us threatening to contact local news over price gouging us during the freeze), they finally brought the invoiced amount down to just over $7k. (the math errors were never corrected - they listed the reduction on the invoice as a forgiveness of debt). The finance company then contacted us for total approval, only it's almost $1K more than the invoiced amount. I called Radiant again, and was informed that there was a SECOND INVOICE I hadn't been told about. When I asked why I wasn't told about it, the response was (this is a direct quote): You didn't ask about the second invoice, the way a lying child would respond. We did not pay the second invoice.

We were grotesquely overcharged during a crisis, and repeatedly treated like liars, ignored, and dismissed. It was a terrible experience with a terrible company. They were shamelessly greedy and shady, and everyone should avoid them at all costs.

Jon S.

06/10/2021 12:00:00 SA

We moved into our home in 2017 and we have had cooling issues from day one. If the outside temperature was above 80°, it was never below 76°-78° inside. We had several companies come out over several years and none of them fixed the issue. They all claimed that they had the answer though.

Naturally, I was skeptical when Radiant told me what the issue was but I already agreed with them through my own experience and online research. Unfortunately, it was time for the old, outdated system to get replaced. They walked us through every piece of evidence and provided all available repair or replacement options.

They were eager to get our issue resolved and it is now $12K (we chose a higher-end unit) and several months later. We are beyond satisfied with the new system and we are always cool. After monitoring our electric cost and usage for several months, their savings estimations were pretty close.

The only downside? They installed a new intake vent around the corner from the old one for better air intake flow and it wasn't installed at the same height. Luckily, you only notice it when coming out of the two guest bedrooms.

Overall, we would highly recommend them if you're in need.

Blaire L.

12/08/2021 12:00:00 SA

We had multiple holes and failing ducting in a 100 year old house. Drew came out and was awesome to work with and we were confident with the plan for better airflow, they got us scheduled quickly, and were very responsive with any questions and concerns. Tim was so thorough in making sure everything was restored perfectly, and everything looks and feels brand new and was great to work with. Very happy with the communication, timeliness in scheduling, and how thorough everyone we worked with was in making sure we were happy with the job.

Val T.

11/06/2020 12:00:00 SA

A few years ago I had a pipe burst under my friend's house I helped manage. I had heard good things so I gave them a call. I was told an estimate would be 69 dollars. This seemed more than fair.

The gentleman arrived. It was Take Your Daughter to work day, which was really awesome. They both seemed pleasant. He turned off the water that was flooding into the street and figured it was a major burst pipe.
Although the house was a rental and I don't like to be inside of a resident's home for non-essential things but the radiant employee insisted we wait inside in the AC for the owner to call back. (All of the works was outside of the home). His estimate was around 1400 (smallest package) so I had to get approval.

The owner wanted me to get another estimate (which is normal behavior). Once I let him know he got pretty loud and nasty then gave me a bill for 230 dollars. I was shocked and asked what happened to the estimated price. He let me know that that was for him to see the damage.. but turning off the water so he could see the damage cost extra .. um.. what?! That's the first time I had ever heard of that.. In fact, I had been led to believe that it was an obligation for a plumber to turn the water off in the event of drought and water waste- we were in the middle of a draught!-- but okay...
I had no authority to pay the extra money so he went and turned the water back on.. letting it flood into the street until the other plumber could get there.

It is still my worst plumbing experience. I have tried to shake it off but I keep seeing his face on trucks. His need to take advantage of/ bully his clients should not be celebrated.

Oh! And the other licensed plumber that came for the other estimate completed the work within an hour and charged me less than half of the lowest estimate for the most in service. I am happy other people have had good service, I just warn you to get A LOT of clarification and don't let yourself be intimidated if you get a bully.

Blake M.

12/03/2021 12:00:00 SA

Timothy Did a GREAT job fixing the trim in our bathroom after Radiant finished their A/C install job. Looks brand new!

Adrian S.

12/17/2021

I cannot speak more complimentary about CT Hill. The guy is the best plumber I've ever seen. He and radiant knocked a repair job out of the park. The mess he unraveled was something that had been a problem for 8 months - and multiple people to ok cracks at it, some for days at a time. CT finished it in 30 mins.

I only wish I had more broken things to call them in for. An odd thing to say, I know, but I am dead serious.

Leslie P.

08/11/2021 12:00:00 SA

I had Radiant Plumbing out to switch my two hot water heaters out for a tankless water heating system. It took 4 trips to my house, one leak under a sink, and one week with NO hot water in my kitchen before it was finally all corrected and working. I asked for the owners to call me to talk about my experience and was told that would not happen, but a manager would call. The WHOLE reason I chose this company is because they are locally owned and I thought the owners would be responsive. That was not the case at all. I will not be calling them again for any further plumbing issues.

Bob P.

9/17/2020

Showed up fast, but gouged me on replacing a garbage disposal.

The unit they replaced costs $114 at Lowe's; they charged me $596 to replace and install it, meaning that they charged $482 to do what took less than an hour.

I won't use them ever again. Bad business.

Ned G.

02/12/2022 12:00:00 SA

This place is a rip off. I knew this going happen but my regular plumber said his drain snake machine was broken so I had to throw myself to the wolves ( Radient ). I was fully prepared to pay 2x for a 10 minute snake unclog job. That's right... almost $400 for 10 minutes of snaking. My plumber only charges me $150 an hour. But they also wanted to charge me for the 20 minutes of attempts to up sell me. The drain tech keeps telling about all these exotic tools he has on his truck, and I could get a basic snake job for $400, or I could get a $700 high pressure water unclog tool, or if I really wanted the job done properly I could spend $1200 for a super high pressure clean out tool. Why not just use the best tool you have, get out of there in 15 minutes and pass the savings on to me ? No. These guys want to milk every clog for all the money they can. And if I choose the wrong tool I will have to pay $400 + $700 + $1200. I felt like one of king Aurther's quest knights having to choose what grail to drink from. If I choose poorly, I and my body and my credit card will turn to dust. Not unlike Jesu's holy grail, the must humble drain clean out tool was the proper choice.

Sure enough the clog was cleared almost as quickly as the snake went in the drain. But this guy still wants to cash in so without asking me he calls for another truck to come with a drain camera tool. He feels this is a suspicious clog that required further investigation. I told him to cancel the camera truck. I already know what is what I as waiting for me in the drain and I don't need to see it with a camera. I have no doubt there was a big steaming pile of Bull $&@t in that pipe and it was going to require 10 minutes with the $1200 hose.

I pointed out that I was already on the hook for $400 worth of snaking. But so far I have only received 10 minutes and 10 feet of snake. I said if you suspect something else in there, why not run the snake all the way up the drain line?? That should only take 15 minutes. Didn't I agree to pay for 1 hour? For reasons that i am sure only relate to this guys commission and Radients bottom line, my suggestion was a bad idea.

Don't worry waste your money on these rip off operations with 50 trucks!!! Call a small sole proprietor plumber. Even if you are unlucky enough to get a bad one who rips you off, there is no way the rip off will rise to the level of what these guys try to do to you.
Service: Unclog drain

Leslie W.

02/08/2022 12:00:00 SA

I replaced my water heater with a gas tankless system as my old water heater was huge, getting close to 20 years old, and I was worried about it failing due to its age. I also wanted to have 2 filtered water faucets installed . I called Radiant as it was an established local family owned business that has been around for over 20 years. The technician who came to my house was very nice and seemed experienced. The price was high, around 12k, but I decided to accept the proposal as I was too busy to get multiple quotes and I thought since the company had been around for so long, it was a well established business that I could trust. I should have read the reviews first. Radiant offered an 'interest free' loan that would spread out some of the cost. I paid 50% down and decided to take advantage of the 'interest free' financing. The technician prepared the quote on an iPad showed it to me. I didn't pay much attention as we had just discussed the work and I didn't expect any additional fees. I signed the proposal electronically and the work was scheduled. They came promptly as scheduled and did they installation as planned. A couple of days later I noticed the balance due from the Wells Fargo statement was about $650 more than the quoted installation. I thought it was a bank error so I called Wells Fargo as they were the financial institution that Radiant uses for their financing and they also happen to be my bank. This extra $650 was not charged by Wells Fargo but Radiant had added it to my charges to make the quote higher than the labor and materials cost. It may have been on the iPad quote but would have been extremely hard to see. I called Radiant to inquire about the 'interest free' loan they advertise. It was difficult to get a straight answer from them but it ultimately turned out to be some kind of loan origination fee that Radiant charges.
I can't speak to the quality of the installation as it has only been a couple of months. I did like the technician. He was very personable and seemed to really understand hot water systems but he was definitely a salesperson. After reading Radiant's reviews, I realize they follow a pattern of offering 3 or 4 level of options, good, better, best is how the estimates are presented. A true up-selling technique. I could have saved a good bit of money, not only for the parts and labor but also the 'loan origination' fee if I had taken the time to call another 'well established' plumbing company. Do your homework and avoid getting gouged. Buyer Beware

Andrea L.

11/06/2021 12:00:00 SA

Radiant came out last year to fix 2 minor gas leaks I had lived with in my house for months. They were very professional and were great communicators. I plan on hiring them again for some HVAC work I need.

Debie M.

8/22/2021

I took the day off so I could be there when Radiant came. I got a text at 7:23AM saying my technician was on his way to my house. At 8:50 I texted back for an ETA. He arrived at 9:15 saying he was in traffic. That's just the beginning. My service request was for replacing the outside faucet along with the cut off value and possibly the back flow to the irrigation on the Southside of my house. He quickly gave me an estimate of $1,800. I told him I couldn't do that much. He said he would go out and get me a firm quote. He went out to his truck which was parked in my driveway. After 55 minutes he comes to my door to present the quote. The quote was $1,378. He said he wouldn't charge me travel time it took to go get the parts, but don't tell anybody. He went out to his truck and sat there another 25 minutes before he left. It took him 40 minutes to get the parts which by the way I had sent a picture of the faucet set up when I made the appointment.... When he returned back to the house he again set in my driveway for about 20 minutes which was ~12PM. I watched him take the backflow off and then left to run an errand which took me 30 minutes. When I arrived back he was done (12:30PM). We settled up and he went back to his truck and believe it or not set in my driveway until 1:34PM which was creeping me out. Then I got the invoice via email. There were 3 along with a picture. The invoice didn't tell me anything. I was expecting a breakdown of charges. I called Radiant and asked for an itemization and they said they would send it to me. This is what they sent me:
We invoice under what is called a lump sum contract. This means that each task is priced with materials, labor, warranty, and any other cost affiliated with your work rolled in to one task. This exempts our residential customers from having to pay sales tax on their repairs and allows us to make sure no customer is paying more for the same repair as the next. Since we price under this lump sum contract and these tasks are predetermined, it's not possible to give a specific price for each element of the task. The information we provided you is all the information we have available. Let us know if there's anything else we can assist you with and have a great day!

I really wanted to know if I paid for the technician while he was in traffic from 7:23 to 9:15 and while he sat in my driveway which was most of the time he was here. Also, I looked up the parts used on Home Depot and they were less than $75. The whole job took him 35 minutes.

I just want those out there thinking of calling Radiant that they are fleecing the customers to pay for those stupid commercials! Be wise and save your money! They are wolves in lambs clothing!

One thing I forgot. I had to swear on a text sent the day before that I do not have any COVID symptoms or been exposed to someone with COVID. The technician never wore a mask the whole time he was on my property!

Bic W.

02/02/2022 12:00:00 SA

I was talking to a neighbor about Radiant. He mentioned their service people seem to be some type of commission or bonus plan that gets them extra money based on what they sell you. That theory fits perfectly with my experience with Radiant. I called them once because one the ACs at my apt/workshop was leaking oil at a copper connector going into the unit. Since I had worked with my Uncle who had an AC Heating business in East Texas during my high school and early college years I knew that indicates a leak of refrigerant and oil - easily repaired. We had a service we liked, but Radiant had done some free or low cost walk for a local animal shelter we supported, so we thought we should give them some business. They sent a tech out who said (after only glancing at the unit) the compressor was going out, the oil indicated oil had gotten in to the compressor and that was very bad. I asked if compressors had changed since a) previously, compressors were cooled by having freon and oil circulating through them, and b) the leak was at a copper flare joint that was a common source of leak type failures. He had no real answer but just said the compressor was definitely going out, since the compressor next to it was the same brand and age, we needed to have someone come out for an estimate to have both replace. (Both units were a bit over 5 years old at the time. I thanked him, paid the service fee, and asked him to have his estimator call me. (I canceled the spest8mator after I talked to other experts). I did some research regarding the problem, discovered I was right about this being a simple leak, and the service tech was wrong. I called for a service call with the other company we normally used. The tech agreed that the oil indicated a leak, not a bad compressor. He tightened the connection, added freon, gave me the standard disclaimer that tightening a flare nut and adding freon may or may not be a repair that would last. The repair lasted and a while later we decided the house unit (which was very old) needed to be replaced and we replaced the other units at the same time. (But, before all of this, I called Radiant and asked to talk to the head of their service department. The person I talked to refused (several times) to answer my question about loose connectors, freon leaks, and fake compressor failures. I decided by not answering the questions he may have answered them. Since then I talked to other people who said Radiant service techs are essentially sales people. This seems to be a trend in the business. My advice is a) skip Radiant when looking for a service provider and b) ask all service providers if their technician has a commission or bonus based on a sales plan.

I must admit Radiant's ignorant tv ads have played a part in me finally deciding to post this review. I have trouble believing they have so little respect for their customers and potential customers that they would run such dumb, annoying ads. The recent (early 2022) election ad is a new low in how ignorant can you go.

Jill P.

07/12/2021 12:00:00 SA

We have used Radiant services for over a decade for a variety of jobs
Fast, reliable, professional.
They put in our 2 water heaters ten years ago
We were looking to replace them

Radiant's Estimate for a tankless $8,174 and
Estimate to replace the 2 water heaters $5,016

I felt a little pressure from the worker to make a decision ASAP which is my intuition saying to wait and research

The same tankless heater for my 3,200 sqft home cost $1,999 online ( Radiant's price for the system $6,472- that's a $4,473 mark up!)

I got 2 other estimates

Around $5,000 installed
And they both told me of a $650 rebate from the city of Austin
We now have an eco friendly system with a longer life span(20-25 years) at less cost than what Radiant charges for two traditional water heaters

If you have money to throw at a company not trying to help our environment and enjoy feeling like something sneaky is happening behind your back, Radiant is the way to go. They are professional, courteous, and fast. However, we were inconvenienced for 4 days, saved over $3,000, and felt like we were dealing with completely honest people. Thank you Mr. Tankless

Tommy M.

8/26/2021

tldr:
Yes for plumbing. No for HVAC.

Used radiant for plumbing in 2 projects and loved them. Prompt, clear communication, on-time techs, friendly, knowledgeable, and did quality work. Pricing was competitive.

Hvac is another story. The sales process is a mess. Techs and salesman will be on time, clean, friendly, but it takes multiple people to give you a quote and it somehow takes all afternoon. They don't seem to listen well and the quote was $18k to replace a 2 ton HVAC.

Lauren C.

12/19/2020

UPDATE: changing from 2 stars to 4 based on the excellent customer service experience. I was able to speak to the customer service manager and she was very kind and listened to my concerns . Their customer service is like no other, I do have to say. She was able to explain why they do not do estimates over the phone( makes sense), but she did help me out and adjust the price. I really do appreciate their customer service and willingness to make any situation that you are not comfortable with, right again. All in all, I would use them again, however I would do my due diligence and ask more questions!

We called Radiant (based on the 5k reviews) as our hot water was not running hot. I made an appointment on Friday, and they were able to get me an appointment Saturday morning. The one thing I did not like so much was they were unable to give me any sort of quote or estimate of how much the work was going to cost. I called around other places and they were at least able to get me a rough estimate. It was not until the tech told us that we needed our water heater replaced that we found out it would be $2600-$3500 depending on what we wanted ( ie pipes changed out, new fittings etc). That was almost DOUBLE what others were charging. We felt almost backed into a corner and had no other options since they were already there any could not go another day without hot water. I do feel like we were being up-sold on things like expansion tank and new pipes that cost MAYBE $30 at Home Depot. I do wish this company was more upfront with their pricing and comparable to other companies. They would not provide a breakdown of the costs or the labor charge. In hindsight, I wish we would have gotten more estimates. However, They were really friendly and prompt. If you are looking for something budget/ wallet friendly, this is not the place. However, they do stand behind their work and have inspectors come out and make sure their work is code. I'm not sure if I would use them again solely due to the expensive price tag on their work.

Adele L.

1/21/2022

On December 26 last year, we had a clog in our sink. We called Radiant and a young man came and removed the clog for $600. A week later the sink began leaking. We called Radiant and they scheduled an appointment but did not show up. Later in January we called them again and they set up an appointment but again, did not show up. Today I called at 8 am and they said it could be fixed today. They said I was next on the list at 10 am, 12 pm, 2 pm, and 4 pm and at 430 they said the technician could not be out today and wanted to rescheduled for Monday. Isn't $600 a lot to remove a clog from a sink? I will not be calling again.

Alberto J S.

7/20/2022

Just going to expose a real fact...Called Radiant thinking about a professional, customer service oriented company but, ¡¡¡¡What a deception !!!! I'm a 67 years old person, still working and so, time is very valuable to me...Thats why I requested a day off work at my job, well ahead of time to especially attend my AC problem, looking for diagnostic and repair. Called Radiant and scheduled my appointment TWO WEEKS AHEAD to make sure the service visit to be accomplished.After that a dispatch person texted me a couple of times to assure the fact of the service visit. That day came up and I even bought a brand new Wi Fi thermostat to be installed at once. Just about the scheduled PM window time I received a call from Radiant dispatch office...I thought was to let me know their technician was on his way to my home...What I heard was shocking that I could not believed my ears...The call was to let me know in a so cold and simple way that MY SERVICE VISIT WAS BEING CANCELLED !!!! The reason: That the assigned technician was stucked in a service call and could not attend mine...I replied if they would send another technician and was told that the other technicians were busy attending other calls...I replied saying that I had set up my appointment way, way ahead of time...Unfortunately, that did not matter...They just told me that I could program another appointment withthe great deal of a $ 25 discount !!! How in this world could I program another appointment with this company if there was no guarantee they were again going to cancel this new appointment for any other reason, no matter if I schedule two weeks or two months in advance ???? Radiant should respect customers and do business in a more honest, SERIOUS way !!!! To me, they DO NOT EXIST ANYMORE.

Margaret B.

07/06/2021 12:00:00 SA

They're very pleasant over the phone and in person, but honestly, I recommend that you get a second opinion before you commit to their services. I wish that I had. I'll be paying off a not-particularly effective and very expensive HVAC ducting repair for the next five years. If I had it all to do over again, I would not.

Pat E.

6/19/2021

There aren't enough printable words to describe how bad Radiant Plumbing & Air Conditioning is.

Thursday, 10 Jun, my AC went out so since it was still in warranty (parts & labor) and I had bought a Trane from Radiant, I called them. Even though they advertise emergency service 24/7 and all kinds of good things, when I called I was told that I couldn't have anybody come out until Monday 5 days later. How's that for an emergency?

Monday comes and a technician comes and says he doesn't have the parts and would have to order them.

Tues comes another technician who says the first guy didn't order enough parts to fix the unit.

Wed second technician has to order the parts

Thrs about 1500, the second technician comes with the parts and 9 days later I have AC. Why the dispatcher couldn't have scheduled him for first call since I have been waiting so long but they did schedule him.

Maybe I had to wait so long is that I was under warranty and their labor would be free.

Since they sell Trane's looks like they would have parts doesn't it?

I don't know if they are a good value or not since I had a contract but I over paid for the unit. That was my fault and I will never buy anything from Radiant.

I will say, Lucas, the second technician was excellent. Why he wastes his talent with Radiant is beyond me.

Grant G.

01/08/2021 12:00:00 SA

We installed a new HVAC system in our home in December and the crew was great! They were very polite, kept a clean workspace, and cleaned everything before they left. Not to mention we have heat again!! They're very responsive and accomodating, and the crew shows up when they say they're going to...with a ~30-minute heads-up. The team that came out to assess the issues were upfront and made sure we were fully aware of the entire process and associated costs.

Also, when they installed our new system, they had to remove the trim around our attic access door, so they sent a handyman to repair that. TIM THE TOOLMAN, who fixed that up, was great! He does Radiant Plumbing proud. Our attic access looks better now than when we first bought the house.

All around 10/10 would recommend.

Michael B.

07/09/2021 12:00:00 SA

I wanted an install of a $2000 mini split.
They said they would not install a unit that I purchased.
I said if they could get me a decent price for a comparable unit I would listen.
But then he confessed that his bid would probably be between $10,000 and $11,000. I assume that was their go away price, so I went away.

Travis G.

12/22/2019

We are so thankful we called Radiant! We have used other companies in the past to service our home HVAC system, but this year we called Radiant to come do our annual furnace inspection. Unlike the previous companies that have inspected it and always said everything was fine, Radiant discovered some major issues that were potentially life-threatening to our family that had obviously been there since before we bought our home. Their professional team took us up in the attic so we could see for ourselves, did a great job of explaining our options, and cared enough to adjust their team's schedule to get it fixed within 24 hours.

We can't say enough good things about the level of service, professionalism, friendliness and kindness we received. And they were incredibly communicative and not pushy at all about helping us choose the right affordable options for our HVAC situation.

We especially want to thank Service Specialist Nik Cook for taking the time to properly inspect our system and identify the problems that so many professionals before him had completely missed. We'd also like to thank HVAC Sales Manager Woody for putting our concerns at ease and guiding us through this major financial decision on how to best fix our issues. The rest of the crew that came in to replace our HVAC system were all great as well.

Radiant may have literately saved our lives. We will always be grateful and will be sticking with them for our future plumbing and air conditioning needs.

Sarah Z.

04/06/2020 12:00:00 SA

Pros: lots of availability, friendly staff and technicians

Cons:

The price I was quoted was 1400 less than the price on the final invoice. The only change in scope of work was the change out of four angle stops (absolutely not worth 1400$). I felt backed into a corner due to tight renovation timelines and the fact that the technician was already at my house. It felt like a bait and switch.

Additionally, the work did not pass the COA code inspection and required additional visits.

Overall, I was really unhappy with my experience with Radiant. I felt like my situation was taken advantage of and overcharged for work that wasn't even done right.

Joe T.

3/17/2022

Tim the tool man and Joey finished up a great job. I had a very challenging remodel and HVAC replacement ... two units ... couldn't find anyone to willing to go the extra mile. Radiant stepped up to the plate, I paid full price, but the commitment and service support was truly outstanding. A complex job that required 100+ hours of service was expertly staffed. Top it off, I live an hour outside of Austin.

Stephanie T.

04/12/2021 12:00:00 SA

Following up on my last review. Buyer Beware. Radiant's assessment of our HVAC system was that it was one of the worst they've ever seen. Well - 1 week later I get a second opinion and am told it's just normal / standard maintenance needed. We go from a ~$4K quote from Radiant to a $900 total quote from a reputable company.

I'm still pending Radiant to return the $1200 deposit they required from me. They have been very slow to respond, very disappointing experience.

I highly recommend you get a second opinion to anything that Radiant provides.

Amy R.

05/03/2021 12:00:00 SA

We called Radiant out for an AC tune up as we noticed our downstairs system was running a couple of degrees hotter at times. We have also used them in the past for plumbing and we very happy with those services. When their tech came out to visit he told us both our systems were in complete failure and that a systems specialist would need to come out - and could come out same day to quote us on replacements as there were no options to repair that would make any sense. Needless to say we were surprised and concerned as we were told this was a health issue and when we had called the systems weren't failing, one was fine and one working but not as well as we liked. The specialists came out and gave us repair options of $8K up to replacements options up to $24K. We were encouraged for replacements however since the repairs were costly and would not truly fix our issues. I have a near and dear friend fortunately with his own AC expertise and called him in a panic (I didn't call him in the first place since he lives across town and had just thought our 11 year old ACs needed service). Luckily he came out, checked things, added Freon and let us know that we'll continue to monitor to see if there actually was a leak or something more in need of repair. For zero dollars (I did send him a gift for essentially saving us $20k).
Had Radiant been playing the long game here and offered to do the same, they would have made more $$ than trying a scare tactic of needing full blown repairs and replacements with no options less than $8k. I know everyone is in the business to make money but please go elsewhere for this and ALWAYS get a second opinion. We were lucky we weren't in full blown summer temps and broken systems but even then - go where they will have some integrity and give you repair options within reason. Lesson learned that I wanted to share as there will be companies that will do this the right way. This just isn't one of them.

G T.

3/30/2021

Wanted to charge a fee just to come out and give an estimate on tankless water heater(s). Used covid as an excuse, like many are doing. Trying to pass off costs of doing business to potential customers is garbage IMO.

B C.

2/21/2022

Tim the tool man was incredible! He took extra time and consideration to repair my AC door. It was much appreciated and Radiant only employees the best. Every experience with them has been top notch! Highly recommend Radiant bc they offer full service for jobs including handy man!

Steven G.

4/14/2021

Had them come out and I told them what was wrong with my ac ( everything worked the capacitor and jump starter needed to be replaced to turn the fan on) I have had this done in the past ranging from 75-200.

They had a scammy tactic off the bat to try and sell me on a new ac ( we have 0% financing bla bla bla) they installed the capacitor and jump starter and it worked but they insisted my ac would go out soon and asked if I noticed it struggling to cool some rooms ( I haven't it gets too cold in some rooms).

Anyways he wanted to write up a plan and present it to me....

So here were his and I quote abc's I'm gonna round the numbers but it boiled down to

A.) 2000 dollars today for a ion blaster bull crap light that will kill viruses,mold etc and also replace the capacitor and jump starter

Me

I have allergies bad and have 3-4 air purifiers in the house stand alone 1 that cost close to a thousand dollars and the rest around 200.... I know the difference in air quality and have a air quality meter in multiple rooms on these purifiers that will tell me the air quality by scanning the filtration of the air through a laser .... so let me tell you I was offended by him telling me our air quality was bad then the nail in the coffin this 200 dollar repair maybe 300 tops he was trying to charge 750 ( these parts cost tops 20 bucks each and it would have taken him 5mins to install )

I told him to take his parts and leave, paid the trip charge but felt ripped off and can't imagine what these people get away with!

P.s plan B. Was pay 2000 more dollars to replace the compressor that isn't broken or c. 12-15k on a new ac

Called a friend of a friend who is an electrician and he is able to do it for 200 and said they were a huge ripoff and agreed with everything I said

Avoid at all cost you have been warned!

Randy Y.

2/15/2020

If you don't like money, use these guys. They quoted $3,500 for a water heater and installation. Two other reputable companies quoted $2,100. Still expensive considering the water heater cost $500 or less at homedepot. They also tried to say that they would throw in expansion tank listed at $300. Well looking through there quote the expansion tank is already included and the expansion tank itself cost $30!!! Sooo disappointing there are companies like this that try to take advantage of people who just agree to these insane prices because they don't know better.

This isn't the only company in Austin who I have seen doing this (on the auto repair side) so just make sure to get at least 3 quotes or do research.

Bryan D.

6/21/2021

My old water heater kept shutting off the pilot light , had it checked a few years back by another company and they said it was due to the extreme heat snuffing it out. Called Radiant on Saturday and they came on Monday to check it out and the heat was not the issue. It was a 12 year old gas heater and was past its service life. We agreed upon a replacement price and they installed it immediately today. Quick service and resolution, so now we can have hot water with piece of mind with no chance of a lead heater or no pilot light issues. Anthony Wright was our technician and he was extremely good at explaining every aspect of the job and thoroughly explained the new system very well and how to maintain the water heater for a longer life. I can recommend Radiant if you are looking for a good plumbing company that is quick on response.

Rick R.

07/09/2021 12:00:00 SA

Not much on reviews, BUT, these guys have WOWed me. Im sure I could have gotten it all done cheaper, but the first crew that came out to check my ac, told me what I was expecting, a replacement of my ac system. Its 20 years old and time. I have dealt with several guys, from inspecting, install and vent relocating. The last guys, was Tim the tool guy and AJ, but they all need to be recognized! For all that was done, they were very courteous and cleaned up afterwards. My ac system that I had before was very noisy when running due to the intake vent being too small. NOW, the only time I know its running is the cold air blowing on me! Ya gotta LOVE it!
Now, hope they do as good with service and warranty....if needed.
Kudos to ALL the guys that helped us on this expense. Good Job!

Jim F.

06/09/2021 12:00:00 SA

Radiant was recommended to us by friends when our air conditioner stopped working. They got back to me quickly even though it was a Saturday. While they were fully booked until Tuesday, they immediately offered to call me if they had any cancellations.

The day before the appointment they called and then again the morning of to give me a heads up when the technician, Arthur, would arrive. He also called me to give an ETA, which he landed almost to the minute.

Arthur was fantastic. He went above and beyond to check the AC, the ducts, drainouts and everything in between. He showed me what was wrong with the AC and sent me pictures of everything he inspected.

We're very happy customers.

Katie O.

6/22/2021

We recently used Radiant to replace our remaining cast iron drain pipe. This was a lengthy and expensive job as it required a 40ft access tunnel under our house. We were very happy with the inhouse communication led by Michelle Lazo & Hayley Cossey as their responses were always timely and provided accurate updates. While the job itself spanned several weeks (mostly due to the the Memorial holiday) all of our interactions with the dig, installation, and backfill crews were top notch. While I don't wish this type of project on anyone I would certainly recommend Radiant to do the job.

Dustyn G.

6/21/2021

What can I say, Radiant did a stellar, professional job. In my case, I had tenants at my house who were an Airbnb. My garbage disposal broke, and Radiant was able to come out the very next day. Preston, one of their technicians was knowledgeable, kind, efficient, and explained everything in a way that I could understand. Everything was fixed in a timely manner. I wouldn't say Radiant Plumbing is the cheapest, but you certainly get what you pay for with them. I would recommend them, and I will use them again.

Lucas Y.

6/22/2021

We used Radiant for two projects last year (water heater and HVAC replacement) and we'd definitely use them again. On top of that, we'd definitely recommend them to others with plumbing/AC needs.

The on-site technician experience has been nothing short of AWESOME during every single visit. We just had Matt K. over today for a yearly preventative maintenance check on our water heater. Not only were we extremely happy with his technical knowledge and professionalism throughout the visit, but we were just amazed at his initiative to help troubleshoot faucet waterflow issues and provide water softener replacement consultation and relevant water quality maintenance tips. If this review was just about the on-site visit itself, it'd clearly be five stars.

While the on-site visit was awesome, getting someone here in the first place proved difficult. I was told that the usual Radiant policy was that the plumber would notify us (via call or text message) by 10AM to let us know when they'd be coming throughout the day. While I don't even like that policy (as i have to wait half the morning to figure out when they're coming by), I had to wait much longer today. After I had to initiate two telephone inquiries throughout the morning and afternoon, I was finally notified around 2:30pm that someone was en route.

Radiant's actual services in the field are on point; in fact, above and beyond. The task management/communication angle could use improvement.

Scott A.

06/03/2021 12:00:00 SA

I don't often write reviews but it was worth spreading the word about this company. I had received previous quotes from other companies that were comparable in price, but the customer service offered by Radiant was so much better (and the other companies I wouldnt have complained about). Any issues that were encountered were well communicated to me and handled to my satisfaction. I really appreciated the fact that they send a QA employee out to ensure things are to code and proceeding well. They also have a handyman team that does a superior job cleaning up and making sure everything looks as close to as it did prior to the work being done. Tim, with the handyman team, was super friendly and took pride in his work. Frankly, the whole HVAC team was that way as well.

Update : Ive had to lower this to a 3 star review. After installation, noticed the house was more humid than normal. Have had them to the house 3 times and no resolution. As they initially installed over 2 days they caused themselves an issue by not being able to properly hook up the supply plenum to the air handler. If everyone with Radiant wasnt so nice, this would be a 2 star review.

Courtney M.

01/11/2021 12:00:00 SA

Quoted 3K + to replace/install new 40 ga elec. water heater in garage with easy access. Should be ashamed! The breaker had tripped inside the water heater, just needed to be reset! And if it trips again, I will replace the elements on my 7 year old water heater, which cost $35 for the parts, and Radiant quoted 1K to replace the elements. Pretty disgusting price gouging.

Laurie S.

2/25/2021

Sure. The commercials are cute. But when all the fun is gone and you need a plumber that has real technical expertise, look no further than Radiant Plumbing and Air Conditioning.

We had a leak after the thaw out of the deep freeze of 2021. From where- that took detectives. First up was Robert to do a complete diagnostic. Although it wasn't quite clear, he found the culprit and immediately called for a leak detection specialist. My imagination was running wild, but one day later, Andrew Jeppeson showed up early and ready to win this issue.

From Robert's work, Andrew was able to pinpoint the offending pipe. Ours is a custom built modern home- not easy to do. But he worked the problem like a pro, and now it's a real modern house, complete with running water on the INSIDE, not out and toilets that, you know- flush :).

So many reasons to hire this company, and it all starts with a superior staff who worked very hard to get a plumber out when no others could. Superior technical staff, the latest in diagnostic equipment completes the picture. As a result, I'm home and my exhausted dog is dozing happily.

Doesn't get any better than that! Call Radiant and the pros when you need them, and don't look back.

Raymond G.

09/10/2021 12:00:00 SA

Avoid avoid avoid at all possible costs. Try calling this outfit up and asking about the price to replace a toilet. They will quote you a price but it will be high because they guarantee the price so that you believe you'll get no unexpected added charges. The only problem with that is the unexpected charges are added up front and sold to you as insurance. I've never understood why this kind of home repair arrangement is acceptable. I've dealt with this outfit a couple of times and always felt that they spent considerably less time than I would have spent if I just paid a flat rate per hour. Another issue with all plumbers is that no one carries any stock with them. Instead, they bill you while they go get a part. I'd rather that they carry the parts for most repairs with them. That's the way it used to work in the past. Now many plumbing repair outfits aren't even owned by the plumbers themselves. They just work for a company that pays them a salary.

Dusty B.

9/30/2021

Overpriced. Asked for a bid on installing a 3 stage Pentair/Pelican whole home water filter/conditioner. I purchased the filter system myself, just needed it plumbed into the softener loop in my garage. Whole job requires 2.5 hours of work, about 10 ft of piping, some elbows and 2 valves. Radiant plumber arrives to assess the job and hands me a quote for $2300, that included a discount. Radiant policy is to charge $1,000 per whole home filter installation, and they put a separate line item for the 3 components of my system. RIDICULOUS. To add injury to insult, they charged me $39 for the visit. I took my business to ABC - entire job, same exact work specification, was $600.

Jeremy S.

02/03/2021 12:00:00 SA

I hired Radiant to do and HVAC inspection. The property manager said they are fine to get on the roof, as long as they are insured. Radiant said no we can't take on the liability, our insurance doesn't cover us getting up there. They did NOT perform my inspection, but still would not refund the money. I guess it is best to hire a company that is fully insured. Also watch out that Radiant will not refund you even if they don't perform the services agreed. Hire someone else. I recommend Stan's.

Audrey K.

10/21/2019

I've used Radiant for a few things. A great positive is that they are great with telling you who's coming and when and keep you updated.

First trip, Plumbing. Great guys, nice, needed to replace an expansion tank, pricing seemed fair.

Second trip, AC. Had a leak, price was decent, but along the lines of what I expected, so fine. Guys were nice.

So far, I've been a happy customer.

Third trip, water is leaking in our front yard, water bill doubled. My husband calls them. They quote him $40 for the visit to tell us what's going on. They come out, my husband is unreachable, so I'm the one he's working with, tells me is $178 for the diagnostic visit and then said our Water Pressure regulator was out. And minimum would cost $2000-3200. Said it's serious, that $2000 is the very minimum. But when he first sat down, I saw an option for $400 fix leak on the iPad, but swipes right to MY available 3 options of $2000, $2500 or $3200.

I SHOULD have read more reviews, got a second opinion, ANYTHING but agreed to pay the least amount I could. Took the guy 30 minutes to replace a small part 8 under our grass. He reused our casing around it which saved me $180... not sure how PVC pipe costs $180. Then said he doesn't have itemized receipts, they don't do that. Not based on parts or time spent... yet he could dock money off for parts that he reused from my existing set up. I call bulls**t.

My husband called to try and discuss the matter. They again told him there's no itemized receipt and offered no breakdown. Upon further research, this should have cost $700-800 on the high end. I felt sick about this whole transaction, swindled out of hard earned money. But shame on me for not listening to my intuition and saying no to them before they started. Lesson learned. Now I tell everyone I know to look elsewhere.

Y'all are super nice people, but your business is shady.

Karen S.

5/13/2021

I can not recommend this Company and especially Preston enough. They truly care and are reasonable in cost and extremely professional. Thank you. Thank you for always coming to our rescue.

Leif R.

05/01/2020 12:00:00 SA

This a five star complaint. We have a young, HUGE Trane A/C, but our house wouldn't cool well and had some hot rooms.

Here comes Radiant, the third company we have had look at it. They assess, they quote at a really good price.

Then they come in and rebuild the plenum, tune it perfectly, and were delightful.

My complaint? Our house gets way too cold now. They did such a good job, that the A/C works way too well now.

How terrible is that!

Jason A.

9/17/2021

Unprepared, Incompetent, Inconclusive

After a long night spent without A/C I contacted Radiant to schedule an appointment on Monday morning. Luckily, I was able to book a same day service visit and within a couple hours someone arrived to scope out the situation. I met the gentleman, Bryan, outside to greet him. He got out of his vehicle, flicked a cigarette into my yard (it's still there), and put on a face mask - thank you. I walked him in, showed him the unit, and within seconds he was talking about the need to install a new system. I'm not sure how he came to that conclusion as he hadn't worked on anything yet or even checked out the outdoor unit. My husband spoke with him for a bit, as Bryan began to remove screws, ducting, and panels. He was rude and belittling to my husband, so my spouse excused himself and let me speak with him thereafter. I stayed out of his way, allowing him to focus on our unit for about two hours. In that time, he looked at the outdoor system once (literally just looked), asked to borrow some of our personal tools, walked around with his mask below his chin, and removed and rewired our Nest thermostat to help it stay charged. Mind you, we've never had issues with any of our former Nest thermostats, nor was there an issue this time around either, but now it isn't working at all - and it's definitely not staying charged. Two hours later, Bryan let me know he was done with the diagnostic and would follow up with me shortly. His follow up included him returning to sit in his truck and texting me three Options for repair, with the cheapest option being a $178 diagnostic fee. The next fee was a $700+ repair followed by a $8,000 unit replacement. I sat inside the house for a while, waiting for a follow up conversation, before I walked outside to speak with him. He was waiting on me to come talk to him, apparently. I asked him what his conclusion was to which he said, I don't know. I was baffled. He was in my home for two hours, texted repair quotes, yet he couldn't tell me the issue. I was at a lost. There was no further explanation other than the options provided would either fix the issue or they may not make a difference. He said, It could be the control board or something else outdoors. So, which is it? I'm sorry, I don't enjoy gambling with my money unless I understand my odds first, so I agreed to pay the diagnostic fee, even though the technician verbalized there were no findings. My system still didn't work, the unit was still in shambles, and my Nest thermostat was never reinstalled properly. The technician walked around my home without a mask, left cigarette butts in our yard, borrowed my tools, and was not able to confirm the issue after two hours. I'm extremely disappointed with my first time experience with Radiant.

UPDATE: another local company came out the following day and had it up and running in less than 40 minutes AND the guy wore a mask properly

Chris M.

06/07/2021 12:00:00 SA

Radiant are A+. 2nd time using Radiant and top people . Form the 1st phone call to ongoing communications, and best of all the plumbers are honest, very skilled, and do quality work. Highly recommend them. I had Robert this weekend (Sunday Repair) and he was awesome! Fair pricing too.

P H.

12/02/2020 12:00:00 SA

Called last week to see about having our water heater serviced or repaired. Made an appointment for this week. Received a call to inform us the time they would be out for the furnace? Corrected them and they had to scramble to find someone to keep the appointment. The tech that arrived was very professional and honestly seemed like a great guy. The pricing that was presented however was ridiculous. We had 3 companies come out and look at the water heater this week because we wanted to be sure we weren't getting ripped off. The first company wanted $2300 to replace the unit, replace connecting components and fix the PSI value outside. The other company was doing the exact same work for $1900. Radiant for the exact same work wanted around $3400-4800?!! All 3 quoted using the same model Rheem water heater. The $1900 comes with a 10 year warranty, $2300 and Radiant 6-8. I can understand small differences, but to charge the price of basically installing 2 units? Wow. That's a mighty big difference. Side note, all 3 companies have the items in stock and were able to start and finish same day.

Had the prices been similar, we would have hired this company based solely on the tech that came out, but we can't justify the cost difference.

Advice, shop around and don't get taken advantage of.

Erica P.

8/18/2020

I've had them come out for plumbing repairs quite a few times and thought they were great! Always very prompt and helpful when a plumbing emergency arose. However, I recently had to cancel a massive ($15,000) repair project with them because they weren't 100% honest regarding pricing. They were not upfront about the likelihood of expensive add-on work that may have to be done until after the contract was signed and even then it was still difficult to get straight answers.

The contracting company they use to excavate showed up, after we had already cancelled, in an unmarked vehicle and tried to start the work without even knocking on the door. I would have expected a bit more professionalism for such an extensive project and from what I believed to be a reputable business.

When I asked if the warranty would cover foundation issues that may result from the work they made me feel as though such coverage was unheard of and only offered it when they realized I was backing out. No one seemed interested in answering my questions until after I canceled the project.

They were going to charge us about $700 extra to replace the wax seal for 2 toilets during the project. I had another company come out to replace them both for only $250. Feel cheated out of money by Radiant Plumbing, especially considering how many times I've used them in the past.

Tal V.

03/09/2020 12:00:00 SA

UPDATE: They followed up after my review and refunded the service fee and offered to remedy the situation. Still think pricing was lame, but I guess that's what the market says people are willing to pay.

Sink started leaking; I assumed I would need a new one, but wanted to see if it was salvageable, which they confirmed wasn't possible. Five stars for the guy that checked out the sink as well as a few other plumbing things I was curious about. -2 stars for the insane pricing to replace a kitchen sink. It looked like the minimum labor was around 500 dollars plus a pretty hefty upcharge. Come on....$2000 for a kitchen sink? I'm sure they're competent at repairing things, but go elsewhere if you need new equipment installed.

Shih-Yu H.

5/22/2020

Darin Gibas is awesome! He came out to check out our AC issues and is very knowledgeable. He is a super professional person and was very generous with his time when explaining what the issues might be and the options we have. Highly recommend Darin and well as Radiant!!!
UPDATE: Radiant is draining 3's like Steph Curry! Joe Lodzinski came by tonight and spend soooo much time with us going over our options of a new HVAC system since it was over due. Not once did we feel any pressure to buy at all. He was very thorough with finding the perfect options for what meets our needs and the house. Another huge splash by Radiant and their people!!!

Carly D.

8/14/2020

I called radiant plumbing as I was told by the washer installer that the cold water valve was broken. Radiant came and quoted me at over $1k to fix it. The tech told me the whole box needed to be replaced. I quickly looked up online and saw the box cost $30 at lowe's, he proceeded to tell me his hourly rate was $580. SUCH a rip off.

DO NOT USE RADIANT!! Go with a local plumber like BB Lewis Plumbing. I had them come out and the owner told me nothing was wrong and that it was built up water causing the leak. He released the water, tested the valves and everything worked fine. BB Lewis Plumbing was so honest and professional, they are not looking to rip people off like Radiant. So happy I got a second professional opinion. Also, radiant tried to tell me i needed a 6k water softener, something that is not needed in Austin. Again, another thing BB Lewis confirmed i did not need. Save $7k and use a different company

Sarah Y.

08/08/2020 12:00:00 SA

Called because my garbage disposal was leaking. Got an appointment quickly and service was friendly. Told them I wanted the cheapest option and was quoted nearly $900. Sent them away, ordered the $110 replacement unit on Amazon (which arrived the next day) and installed it myself in less than an hour.

Really wanted to like them and support a local company, so disappointing.

Allison F.

11/13/2019

After paying $255 to radiant for them to try and fail to solve the problem, I called a handyman out to my house the next day. He fixed the issue in 5 minutes with the same tool the radiant technician used and charged $68 for his services. I feel completely bamboozled by the radiant technician.

To top it off: I contacted customer service and they listened to my complaint and told me they'd call me back the next day. After I missed their original call the next day, I called back twice and was told they would reach back out - they never did.

Gavin B.

08/07/2019 12:00:00 SA

Huge huge scam of a company! Came over to our house today and tried to up sell us on a ton of different items and fixes that weren't needed or requested. When we told them we just wanted our toilet fixed the plumber got pissed and started quoting off a ton of different items, and then said $500 for the toilet fix which was bonkers!!

When we said we'd pass he was very rude, and then charged us $39 because we wouldn't go for his horrible quote.

On top of all of this we told them all of our available times, and our one time where we were busy...so of course they showed up when we told them we'd be busy on a call.

Whatever you do look elsewhere, these people need to be reported.

Michael A.

09/12/2019 12:00:00 SA

Welp I'll start off with the good, I really appreciate how they keep you up-to-date on the arrival time of your technician. They even text you a pic of the tech so you'll know who to expect.
I've used Radiant before and generally pleased with past experiences however I was ridiculously up-charged this time.
I needed to replace my kitchen faucet. I turned off the water valve, I went and bought the replacement faucet at Home Depot with the idea I could do it pretty easily since there were tons of 5 min YouTube videos showing how easy it was but I didn't have all the tools. I assumed if a layperson could do it then it couldn't run more than 150-200 tops for labor cost.
No, yeah $495 DOLLARS for 20 mins of work to install a faucet that I provided. I've checked with other companies (after the fact stupidly) and that's double average cost. Shop around.

**Update** the manager did reach out to me, again everyone is always super nice it was just the price that caught me way off guard. He gave me a $100 rebate.

Dan L.

9/27/2018

Horrible heat over the summer caused a little meltdown of the sealant around the exhaust vent to our tankless water heater. The heavy rains caused water to leak into the water heater causing mayhem in the salon. No hot water in a salon is a deal breaker!
Thanks to Sam Sr. we were up and running quickly. He was very professional and explained the process of discovering what the problem was, what the cost would be, and he explained it all in detail. He dried the until out and reset the heater. He saved us a great deal of money and time. He did a great job and referred us to a roofer that quickly came out and helped fix the real problem.

Sarah K.

04/08/2021 12:00:00 SA

Calvin and Dom just finished up replacing our boot lining, and they were awesome! Friendly, respectful and efficient. There were a few unexpected complications they ran into and they were able to think on their feet and solved the issues to my satisfaction.

Everyone we've interacted with at Radiant have been pleasant and not overly pushy about anything-from diagnostics, to sales, to installation.

Thomas E.

1/18/2021

I was called about a free AC and heating inspection by Radiant. They sent out Patrick Simpson and he was on time and very knowledgeable. He took the time to check all three of my systems and found some very concerning issues. They are being addressed and will be basically complete fixing a problem that other companies had never figured out. No pushy salesmanship. Just professional and very knowledgeable from the go. Can't recommend these guys enough.

Stephanie K.

8/28/2021

Radiant replaced two AC units in my home in May resulting in a spend of over $10,000.00 Two days after the installation of one unit, it went out, they came back quickly to assess and repair. It was a sensitive water level detector that kept detecting condensation and thus throwing the unit off resulting in a loss of AC. They are aware of the sensitive detectors and it even happened again on my other unit. I spoke to several of their techs and eventually their manager who assured me they would address the problem. Yesterday, my AC unit went out again, this time it was due to water levels backing up in the pan and they determined it was due to a backup or blockage in my main line plumbing. They then sent their plumber out a day later to address that problem. He arrived and immediately pulled out his pitch card that showed me all of the various and possible fixes that he could use and the cost of each. I found this very pitchy and used cars salesman like as he had not even investigated the problem as of yet. I selected the least expensive route which seemed to be the most logical first step..remove the ptrap and look inside to see if the blockage would clear, it did not, and then he whips out his pitch card again to show me that he could snake the line for $391 or do a hydrogen blowout for over $600. I talked with him for a while and even challenged his pitch card. Ultimately, because I just wanted him to address the problem and get out of my house, I went with the hydrogen blowout for over $600. I am sure if I call around I will find that is excessive overcharging and his tactics just felt slimy.

When the AC team came to address my AC units the first time and to sell me two new units, it felt slimy and used car salesman like as well. They are a responsive company, you can get a plumber out fairly quickly, BUT, you will overpay for every service or product. I have since done some research and found that to be the case. It is sad that such a seemingly good company would use the pitch approach and coach their guys on the sales techniques as opposed to just getting in, addressing the problem and fixing it at a fair price with minimal time wasted on the pitch.
Call Dragon Plumbing he is fair and an excellent plumber!

Robert Jay J.

9/28/2021

Radiant handled my complex AC exchange / installation to perfection. I have a lake house with compressor on a flat roof with conduit penetrations through the roof, along the ceiling and into the master bathroom. It required a sky truck to exchange the compressor, and demolition of the bathroom / bedroom ceilings to handle the access. At one point I had 5 Radiant Trucks and 9 Radiant people on my property. We all agreed this was an 8 or 9 on a 1-10 difficulty scale. Tim Ferguson (carpenter-handy-man) was outstanding. Not only was he instrumental with the roof penetration construction / repair he matched my custom 2-tier ceiling to perfection. He worked a 12 hour day yesterday to finish this project. Incredibly impressed with this guy and the organization he represents.

K C.

1/27/2020

Andrew was simply amazing, especially considering the juggling act I put him through. First off, the toilet I'd already bought turned out to be less than ideal for the space it was going in. So Andrew kindly walked me through all my options, explaining the pros & cons of all. When I decided to purchase a new on one the spot he took extra time to help me sort through the massive online selection (and kept me calm when the Toto website had me quickly overwhelmed).

Since the company I'd bought the wrong toilet from couldn't switch it out same day, Andrew managed to score the exact toilet I wanted within the hour! He even repackaged the return for me, so I didn't have to mess with its complicated box design. None of the extra work involved was his fault but he remained pleasant, patient, and helpful the whole time. After he got my new toilet in he cleaned up so well you'd never know he'd been there at all!

Overall, Radiant was super easy to reach and book an appt with (I'd called other plumbers and gotten voicemail and delayed call-backs every time), very professional, and uncommonly accommodating. And Andrew was simply stellar, going above and beyond in a way that's just rare these days.

Eva C.

1/25/2021

I had the pleasure of meeting Trevor Ayer today at my home to assess my hot water heater issues. He was on time, courteous, and most importantly, informative! I had done some research and thought I knew what kind of system upgrade I needed for my home, but Trevor surprised me with a system upgrade that I didn't know even existed and it turns out it would save me lots of $$$$. He also completed a water heater flush on my system and informed me about other home maintenance items that would keep my home in tip-top shape. Because of Trevor, I will be using Radiant again!!!

Sarah C.

01/08/2021 12:00:00 SA

Joseph McClughan was our technician for a bathtub drain clog - we turned to Radiant because we've had such good experiences and Joseph was no exception! He was so friendly, informative, prompt, and clean. He was really clear with his services and the pricing options we had, then got to work and took care of business! He's also awesome with our dogs who were up in his business the whole time :) Thanks Joseph and Radiant for raising the bar on service.

Barb J.

11/29/2019

I want to commend Zach, the Customer Service manger, for his persistence in calling me to follow up.

After our phone conversation, we scheduled time for Zach to come to our home. I had to reschedule and he was accomodating.

When Zach came to our home, he listened to all of our concerns, adjusted the regulator valve to provide more water pressure in the house, and inspected the other work to make sure it was done appropriately.

Most importantly, he acknowledged where he felt the company had made mistakes and offered a reasonable solution. Zach has earned a five star rating for professionalism and service.

OPINION: I believe Radiant wants to be a leader in the market for creating a great place to work and offering their employees great benefits. However, that translates into higher costs for services, and perhaps encouragement or reward for employees to 'find' problems to fix. They may be doing it for all the right reasons but the cost of service is probably the highest in the Austin market and other reviews share the same concerns.

That being said, a company's willingness to address concerns and find reasonable solutions is commendable.

Cheryl K.

02/07/2021 12:00:00 SA

Zach was great. He called when he was on his way and gave a 20 minute window in which he would arrive. He examined my fireplace where I had a gas leak and figured out it was not the on/off switch, but the log lighter. Zach is very personable and it was a pleasure meeting him.
Cheryl

Austinite X.

7/17/2019

I was looking for a plumber to assess why the pilot light keeps going out on my water heater. I believe it is likely the thermocoupling system b/c the water heater works fine once the unit is running, but has a hard time staying lit. I called Radiant because they boast same-day appointments and had open availability for the day...which should have been a clue.

The 2 guys who came out here, between both of them, could not figure out how to even turn my pilot light on. WHAT? Yes. I had to show them how the unit worked. They then offered to do a comprehensive evaluation of the rest of the plumbing in the house. Um, NO. You are here to look at the *water heater.* They of course tried to upsell me on replacing the whole water heater, which I expected, but is still annoying. When I told them No on that as well, they then told me they had to go to their truck to prepare a tiered estimate of pricing for the repairs. Let me emphasize, they did not look at my water heater at all, examine any of the components, or ask any questions--except for what the model number was, which I ALSO had to show them.

They returned 20 or so minutes later with a price for: 1) replacing the entire water heater (which I had already told them I did not want to do); this was over $3k; 2) a quote of $950 to rebuild the heating elements. I asked why they would do that when none of the parts appeared damaged or corroded in any way--nor had they even looked at them. I was told, based on the way the water heater sounded, ma'am. Because #mansplaining. THANKS, GENTS! 3) The piece de resistance, however, was that they offered to just replace the thermocoupling unit (which is actually what I had called them about) for $450--before taxes. So $500 total. I asked how they could possibly justify that cost when the part (which is a small piece of copper wire) costs between $5-$15. There was no answer for that. I was simply told, that's our flat rate pricing, ma'am.

Take the ma'am out of that equation, and I guarantee I would have been offered a different quote. My X chromosomes do not preclude me doing comparative online research about parts replacements, and I am not a first-time home owner. (Everyone else I've spoken with confirms that this pricing is absolutely ludicrous, BTW.)

I am beyond annoyed that I wasted my afternoon. Meanwhile, my search for a trustworthy plumber continues...:/

And to Radiant--DO NOT EVEN BOTHER responding that you were unable to locate my name in your system, as if to imply this experience never happened. Obviously Austinite is not my real name, but my experience was certainly real, and I hope it serves as a warning to others about your shady, overpriced business dealings, which have been substantiated by numerous people on this forum.

Todd D.

1/28/2021

Radiant Plumbing & AC is the best. This year we needed two emergency services, and both times Radiant came through.

This summer, we needed to replace our outdated HVAC unit and add a return. We received two bids. Both included the need for a small attic surcharge and a one to two week wait time. On a whim, we called Radiant. Bang! Radiant came out the next day, quoted us the best price, and replaced the HVAC two days later.

Recently, our 60-year-old Austin ranch decided the master bathroom shower drain had had enough, and once again Radiant resolved the problem the next day.

We found the company's technicians to be courteous, COVID safe, and pleasant to be around. Give them a call. You won't be disappointed.

Hannah L.

7/17/2020

This review is a timeline for a total pipe replacement(not including the mainline) under a slab foundation home..
Radiant was the last of six different companies we received solutions, estimates, and a timeline for the job. They were not the most expensive nor the least expensive.
Here's a breakdown of our experience:
April: A radiant plumber by the name of Mike comes out to inspect the issue and scope the pipes. He does a great job of explaining the issue and our options. He was very professional and detailed in this explanation. The camera used to scope our pipe becomes lodged/stuck.
Fortunately(and unfortunately)....I'll get to that soon.... my husband decides he likes Mike's very detailed explanation of our plumbing issue and his very detailed solution. We understand that we will be taking this as a step by step approach meaning one part of the pipe is fixed/replaced and then we scope farther to see if the next segment needs to be replaced and so on. We also know this can go from a $$ to a $$$$ job depending on what they find. We are also quoted a 7-10 day timeline.He offers us a small discount on the first part of the job because of the camera machine being stuck in the drain pipe of our exterior wall. We are told our job will start the first week of May.
May 6th: digging crew arrives late in the day but get started
May 7th: they return and finish the first 15-20 feet of digging
May 12th: plumbers arrive and the first segment is remedied and completed. We are told the next scope/segment will be done the following week.
Two weeks of silence....zero presence, calls, emails etc.
The following week, Jacob(manager?supervisor?) shows up unannounced to inspect the work done TWO weeks ago. I jokingly comment I thought maybe y'all forgot about us and his reply was yeah, sorry. I've been sick. Ok. Too sick to email/call I guess. Then he tells me that the digging crew needs to come back and he'll schedule that soon. Why was this not done after the completion of the last job just in case?!
Monday June 1st:digging crews show up unannounced.....sense a pattern here?
Jacob tells us plumbers will be at our house Thursday morning.
June 4th: plumbers arrive and the next segment is completed. We are told by one plumber that we can use our sink and laundry(something we've not been able to do because of the extent of pipe replacement needed). WRONG!!!! Run the washing machine and upon first drain huge back flow of water, black sticky gunk all over my kitchen, under and in cabinets, and through the garage. Hours of cleanup. To say we were not happy is an understatement. My husband makes some calls.
June 5th: Jacob comes by to inspect the work and the issue. Says the next step is to descale the next segment of pipe. Tells us plumbers will do that June 10th.
June 10th: no plumbers. Surprise.
TWO MORE WEEKS OF SILENCE. At this point it's just comical and frustrating and we start to wonder if we really have been forgotten this time.
The week of June 18th: my husband finally gets a hold of Jacob. He apologizes for the delay and lack of communication. Tells us they did not have the tool needed so it was specially ordered and that is the cause for delay. Tool should be here the following week.
June 23rd: a different rep from Radiant calls and says tool is in and plumbers will be at our home tomorrow.
Wednesday June 24th: no plumbers
June 26th: Jacob arrives and unwraps new tool in front of my husband. He descales the pipe and scopes. This segment also needs to be replaced. More digging required. Jacob says he will schedule the digging crew to come back out.
More waiting more silence.
First week of July: After making several phone calls to Radiant voicing our concerns, My husband has a lengthy discussion with Jacob where he tells us they probably should not have taken a job this size since they were already overbooked and only a few of their plumbers have the experience required for this type of issue, but felt pressured to because of the lodged camera.
July 2nd: digging crew arrives.
July 3rd: we are told plumbers will be at our home for the last segment the next Tuesday
July 7th: plumbers arrive at 8am and get right to work. Work is finished by noon. They spend over an hour testing the line and looking for leaks. They tell us the mainline looks good and does not need to be replaced. Yay. Says the last steps(City of Austin inspection, slab engineer, dirt infill) should be super quick.
Jacob tells us the inspector and engineer will be by this week and that the dirt crew will be at our home on Tuesday July 14th for infill.
July 10th: Job passes inspection.
July 13th: dirt crew arrives a day early but leaves because engineer has not been by. Engineer shows up at 2pm. Inspects entry hole for 30 seconds and leaves. That's it?! We call Jacob. Nothing. Just an email with a new infill date of July 16th.
Thursday July 16th: no digging crew. No phone call. Just an email with an note telling new infill date of Saturday.

Chocolate Cupcake J.

12/16/2020

I've had two technicians out now, and the service is A+. Prompt, adhered to COVID-19 protocols, friendly, honest, and both gave multiple options for moving forward from Kia to Volkswagen to Mercedes price points. No complaints with the work (1st was plumbing issue, 2nd was HVAC). Very easy to contact the office for scheduling. I like that they seem good to work for.

Alejandro R.

1/23/2020

I was having some super pesky plumbing issues going on so naturally I called a plumbing service. I saw that these guys were local and wanted to support a local business and man, I'm glad I did! Quick and easy appointment set up and timely arrival. Brandon Helinski and Chris U. that I spoke to and met were both super friendly/funny while professional and took care of the issues with what seemed like relative ease. And best part of all, life without faulty plumbing. Score.

I'd recommend to a friend and support, thanks!

Seth W.

12/06/2019 12:00:00 SA

Outstanding company! Great team, organization and office space. We visited this company for a day and you can tell they are true professionals that care about their customers.

Andre A.

09/07/2021 12:00:00 SA

Earlier last week, my air conditioner was not cooling. Previously we had another company, but it only lasted a week and started back running hot, so I wanted to get a second opinion. This time around I reached out to Radiant Plumbing & Air Conditioning. Javier stopped by to check our AC. Prior to him inspecting the unit, Jaiver thoroughly explained what he was going to do to see why the AC was not cooling. After his assessment, Javier was able to resolve the cooling problem. However, through his assessment he identified some major problems that needed to be addressed in a few months. A week has gone by and our AC is still running cool. We are thankful for Radiant fitting us in the next day schedule. This is allowing us some additional time to research the best price for our pocket book.

Dyar B.

10/15/2019

5 Stars for the service of my specific dude Warren Shafor that came out today.

But honestly after using Radiant a few times and now reading the other reviews, I fear my suspicion of overpaying may be correct. The Radiant model of requiring a fee to send someone out at all means I usually just go for the work without looking at other quotes, and now I think i'll be calling around first. Guy was in and out super quick to unclog our shower, and it cost around $300...yikes.

Again, I specifically want to laud the performance and professionalism of Warren Shafor, but gah, pretty pricey.

Rhiannon V.

6/21/2019

Along with a lot of other reviewers, these quotes are outrageous. The technician who came out was extremely friendly and knowledgeable (only reason for 2 stars), but quoted us $1600 to get a new water pressure regulator valve. I've gotten multiple quotes from other companies and the max is 625.

I called them initially because of their advertisements and wanted to support a couple living the dream but their version of a dream is mind boggling, and I will never be calling them again.

Michael N.

7/15/2020

Signed up and PAID for Service contract because my AC was not operating as efficiently as it should. Scheduled an appointment for the morning This was the second time I had an appointment scheduled. They called at noon to tell me they had to many appointments call in that day. So They have my money..and I had an appointment scheduled but since they had my money they decide to put other calls ahead of me instead. SO I have to sit in a warm house even longer.

Company called and provided refund for service contract and provided a free service call where Technician fixed the problem. Cost to fix was not free but at least it is fixed

Tori M.

07/02/2021 12:00:00 SA

I have never written a review in my entire life. But the entire lack of scam, transparency, greed, and just complete audacity to be so Every 1 Star Review on Yelp is right. They are 1000% scammers! They charged us $3500 for a consult, and we didn't find out until later on that MULTIPLE (as in 3 other plumbers we reached out to) said we were overcharged and the average price of what we needed a consult for was $250. It is absurd how many Google Reviews they delete to keep their fake 5 star review up. Do not use this company. They will use you for your money, and then not respond to your emails when you have questions.

Scott B.

12/01/2020 12:00:00 SA

So , we had our furnace go out in October and I replaced every part I could but could not get the 25 plus year old unit we had to fire up. So, we called Radiant plumbing the phone call and was pleasant super nice lady set us up with a technician the next day. Technician arrived on time and Radiant sent me a text message of the photo of my tech and my tech really tried everything to get my unit to work but I could see it was time to get a new one. My tech set me up an appointment with a specialist to diagnose what a needed with my outdoor unit in mind and the square footage of my home. The he specialized person arrived on time and I was sent a quote of the new unit and I approved the quote a few hours later. The representative called me later to set up my appointment and to receive 50% of the cost as a down payment. The appointment was at 8 in the morning and it was 36 degrees, they were on time and extremely friendly, I opened the garage door and they took over and removed the old unit and made the adjustments needed to fit the new unit. My technician asked to run the cooling and heating modes to ensure a perfect job and they got it done in under 4 hours, they did not leave a mess and really it was the best job I have ever experienced. Thank you so much, Scott Bennett

Karen R.

05/01/2021 12:00:00 SA

About 3 years ago we needed someone to look at our water heaters so my husband called Radiant, asked to service water heaters and change filters in our RO water system. Radiant person comes out, convinces us we need new water heaters, which we thought we did. He installed them. As he was about to finish changing the filters in the RO, he broke it. It was 30 years old and had been moved twice, so OK, probably just old. The price of a new one from Radiant was astronomical, so I found one with excellent reviews and they ordered it for us and installed it. Expensive installation especially considering they broke the old one, but it was old. A month or so passes and as I'm going into our bedroom, there is a huge puddle. This is under the water heater. Called Radiant. Different person comes out. He looks at it, goes out to his truck for about an hour. Comes back in, says he will fix it but insists it's not related to the new water heater. We never said it was, but he was defensive about it. There was a leak in the pipe leading to the heater, which seems coincidental to me but ok we paid to fix it.
Fast forward to several weeks ago, Radiant calls and says we purchased a service contract on water heaters which we have not used so we schedule a service call and ADDED please change RO filters. My husband also texted them to say don't forget the RO filters. Radiant persons shows up, says no one told him about RO so could not do it. Then he was here about 10 minutes when we lost all water pressure, hot and cold, in entire house. He doesn't know why but said he would figure it out. When the new water heaters were installed we added units to detect leaks and shut off the water. Turns out that the person who broke the RO had installed both of these leak detection units backwards, BOTH OF THEM BACKWARDS! This technician fixed them under the service contract. Then Radiant quoted my husband $475 to change the RO filters. I found a video on how to change them and bought a new set of filters for around $100. Today I changed the filters. When I opened the canisters I found the stage 1 filter in the stage 3 canister and the stage 3 filter in the stage 1 canister. Directions could not be clearer and the canisters are clearly marked. What a nightmare! When I finished the filters and turned the unit on, the fitting where the line feeds the dirty water into the drain pipe leaked. When I took it apart to reattach the line, I found that the hole in the pipe is too small for the drain line. I have no idea how it ever worked.
As an aside, when I went to change the filters, I did find that the cold water shutoff is broken. I can't say how that happened, but it's broken and the only people who have been down there were from Radiant. I do know I will not be calling Radiant to fix it.

Derek L.

7/25/2019

Called Radiant out to check out why our 5.5yr old unit was frozen over. They determined it was a faulty install and a crappy unit (13SEER) so they told me I could piece-meal parts together to fix it (out of warranty) or do a full AC replacement. We opted for the full replacement for $10k up to a 15.5SEER unit and peace of mind.

The installers were fantastic. Quick, quiet, and finished within 6.5 hours. We have an infant and three dogs, and everyone was on their best behavior because of how quickly and quietly they did their work. SO AMAZING!

They even noticed that I had an issue with my UV light - something that is not apart of the actual AC and alerted me ahead of time so they could take care of it during the install - which gave me full peace of mind they were truly doing great work.

I would highly recommend Radiant to anyone - Ian, Woody, Joe, and the install crew are top-notch! Hopefully, I will never have to see or talk to them again, but if I do, I know we're in good hands.

Kristal T.

8/19/2020

Everyone is nice and prompt. So there are definitely good customer service skills to highlight. However, the end of the conversation after the repair was a bit sketchy. And the follow up for a quote was equally sketchy.

I called because we suspected our capacitor went bad after a power surge/outage. When the tech inspected our unit, he supposedly found a mess of problems. I find this a bit hard to believe, as I had the system checked out in the spring for our yearly and that tech said it was in tiptop condition given it's age.

The tech supposedly found a leak, but couldn't tell me where it was. He said we were low on freon, so I had him recharge and replace the capacitor. The other problems were with other major parts, which of course would be a whole new system. He showed me a picture of a monitor showing a bad with a part. Yet... the part is working. Hmmmm....

When I told him we would only do the bandaid, he seemed flustered and said I was wasting my money and that the leak will cause massive water damage because a huge block of ice will develop and melt through the ceiling. A new unit could be anywhere from $8-18k but we will probably be around the $10k mark.

I said we have to research units before we can make any decision. He said he would schedule a tech to come out and give us quotes on a new unit. I said, perfect.

New tech arrives the next day. He opens with I'm no pressure on buying today... I said great, because like I told the other tech, we can't make a decision like this without research. My spouse is also at work, so I need to talk to him. This is where it got frustrating. He REFUSED to give me any quotes unless I committed. Just said that it'll be about $10k. No information on brands, size, anything... It'll be comparable to what you have. When I started asking about specifics, he said he would email me, handed me his card and left.

The email was a very generic list of duh.... of course this better be included in the price! kind of things. But nothing about actual systems.

Funny story. I had a 2nd opinion come out today. There are ZERO problems with my unit. This company had every opportunity to also sell me a new unit, but has integrity. What a scam by Radiant techs!

I had hoped Sarah and Brad's commercials were a preview of how awesome the company was.... apparently, it is more marketing than anything else.

Morgan B.

9/29/2020

It would be impossible to speak too highly about James Farr. He came out to install a pair of faucets, but the job itself was much more complicated than it sounds. There were issues galore (from rusting parts on one of the old faucets to warped connectors on one of the faucets being installed). James never got discouraged and, after pulling out every trick in the book, managed to get both faucets installed and working perfectly. Great plumber, great person, and a great company. Thanks Radiant!

Alison G.

7/16/2020

Ridiculously overly priced. I called 5 companies looking for a tune up/ac maintenance and they were by far the most costly.

Dane S.

7/31/2019

7/31/19 - HVAC system started going out so I sought out 3 quotes. I had used Radiant before on a plumbing issue so reached out to them for one of the quotes. Cory came out within a couple of hours and inspected the system. His diagnosis was what I expected. Ian from sales came out while while Cory was still there. He was able to present a quote for 3 different style of systems. After I compared the him quotes to the others I had already received, it was easy to determine his quote was significantly more affordable and came with had a better guarantee than the others.
Radiant was able to get me on the install schedule within a couple of days. Pretty good considering the time of year.
Abram and John came out this morning. They arrived a few minutes before the quoted time. They got straight to work. They wore shoe covers and laid down protective mats on my wood floors and carpeted stairs. They kept me updated throughout the day as far as progress. Within 6 hours I had a brand new HVAC system up and running. Work areas were clean as if they had never been here. Since a had decided to change out my air filter holder at the last moment, Abram and John did not have one with them. Within an hour, Nick arrived with a new air filter.
Two thumbs up for all the guys from Radiant. Great service.

Julia R.

11/20/2018

I called Radiant for AC / heater annual maintenance. They came to the house but I couldn't see that they actually did anything to the AC and heater except turn it on and off and look at it. I didn't see them clean any of the unit or do much of anything except test for carbon monoxide by holding a hand-held gadget under the AC ceiling vent for about 60 seconds.

Then they told me that what I really needed was new insulation in my attic.

They said my blown-in insulation was highly flammable and a spark could set my house on fire. They repeated this several times, that my house might catch on fire because of the attic insulation. They urged me to have a Radiant insulation expert come out and estimate the cost to remove our current insulation and replace it with non-flammable insulation.

This sounded sketchy as the house has stood since 1927 without erupting into flames. After these guys left my husband and I scooped up some of our insulation into a bowl and dropped a match into it to see what would happen. The match just burned out, of course, without catching fire to the insulation material. We googled our insulation material and it's standard blown-in cellulose insulation.

Very frustrating to feel I have to use Google to double-check what the Radiant technician tells me. I would have been happy to pay a higher charge to get the techs to do some actual maintenance work instead of lying and upselling me something I don't need.

Peter A.

08/07/2020 12:00:00 SA

They show up with a sheet that starts off with a band aid fix for $178. Then the next line is if this is broken and their are pictures with the parts and it goes up to 6k to get a new one. Well he didn't install shit but wiped off a pice of a part. And that worth $178. Buyer stay away from these people. They replied back to call them and they took me to 3 different people and would not help. No moral compass, again dealing with greed

Laura B.

7/30/2020

Our house turned 20 this year and decided to completely fall apart :) We've had Radiant out for three jobs since the start of the 2020 (septic, HVAC, and plumbing), and I have been very impressed every time. The team is professional and communicative, and have been great with safety measures in the two times we've had them out since COVID. They take special care to explain everything carefully and thoroughly. The work they've done has been fantastic, too). Each person we've had inside has also been incredibly sweet about our four energetic dogs! Thank you!

Todd D.

03/10/2020 12:00:00 SA

I called Radiant Plumbing because they did work for me in the past. It was a terrible second experience and will not be considering them for work ever again. After letting me know he wouldn't need to get into the house, he informed me that indeed he would need access to the plumbing inside. This second visit would cost me $600 just for him to show up but could be put towards the actual fixing of my repairs/install of a new clean-out. My tenants informed me that the technician smelled like alcohol on his arrival and was extremely pushy to get me to accept his ridiculous quote of $5-$10K in repairs thinking I would accept because I already was $600 in the hole. I had a second company come out with no additional charge and said that they could do all the work for $1,300. DO NOT USE THIS COMPANY UNLESS YOU LIKE PAYING 10X.

Amy C.

3/22/2021

Can I give zero stars? Initially they were nice enough, fixed our issue, charging over $1200. They also left us with a list of other things we needed to address. For steep charges.,During this last storm, their fix was the only thing to break and it had NOTHING to do with the weather. I called and explained. We couldn't keep going without water yet they had NO CONCERN DESPITE THEIR JOKE OF COMMERCIALS INDICATING OTHERWISE. We didn't hear back for over nine days. During that time, we had the same issue fixed for $300!!! When I called to complain there was so much finger pointing AT ME- I didn't allow them to fix the problem.... WHAT?? To be continued as I'm jumping through hoops now sending the proof they made a mistake.

William B.

7/25/2018

One major pain after another...

We had a great experience with the installation of our water heater so opted for Radiant to come and give us a HVAC Home Comfort test in February.

Your house is sick:. The sales guy went on this whole spiel about our house being sick and that it needed some ventilation to basically allow the airflow to return to our home. This is the beginning of one long experience of blame passing and thousands of dollars. Who wouldn't want to make their house not sick when I have a family with two kids and one on the way?

This first call we had our duct work replaced and a worthless dehumidifier installed in the dry Texas climate to supposedly extend the life of our coils (what a waste - our coils went out in June which we had them replace. Why you ask? I have no idea.

Leading up to the coil being out, three months after it was inspected. Which the last tech curtly reminded me that I declined the option to have them replace the coil after the home comfort test (they keep good notes I guess for this reason) so it wouldn't be covered by them. Based on how corroded the tech also said my coils were and that they were completely frozen over at the time of him adding coolant in (which had it working great for the weeks it took for them to get a replacement coil, and have to have them come out twice because 1) the coil wouldn't fit into my attic, they ended up having to remove the attic ladder to get it up there, I did have the nice service guy put up a different ladder after they removed the old one - that was a nice bonus which lead me to NOT posting this review at that time, and 2) the coil was apparently all beat up and the fins were bent).

This whole thing causes me to replay how misguided the pushing of the sales person was. Pining for us to buy a high priced dehumidifier, when a hole in my wall would have served us better, and him not push me towards just replacing my coils at that time.

After the first duct work was complete we noticed a dent on our trashcan. Yeah I know, a trashcan, but those Simple Human ones are expensive. It was not there before the install. When I approached the supervisor that came to check on the installers he said that since the trashcan was too far from the duct that it wasn't their fault. That he would ask the installers if they dropped anything on the trashcan. Didn't hear anything back from him but his sneers.

I couldn't say the duct work has caused in major benefit either based on the fact that every week. Sometimes multiple times a week. I have to climb up into my attic and vacuum out the drip overflow pan (auto cutoff switch obviously doesn't work - Home Comfort Test missed that too) and haul water from a 40 gallon blue Coleman cooler I keep in the attic next to my wet dry vac. I dump bucket after bucket in my yard. At least the grass is thankful.

Water POURING from my ceiling. Weekly to Bi*Weekly, for THREE of the past FIVE months. We had them come out to fix the fact that there is water dripping out of my ceiling and through my light fixtures causing water stains, wet insulation (which one tech removed and ignored me when I asked him to replace it - same sneering supervisor guy). They did send a home repairman to paint my ceiling over where all of the water stains they helped create. He did a thorough job cleaning up their mess. Our neighbors said it looked like Radiant was living at our house.

Each time a new person came out, they blamed the last person for being new or not knowing what they were doing when obviously it seems they all were stumped. The last tech said that since the line is clear and it has seemingly nothing to do with the install, they could no longer come out and blow out the line that is backing up and flooding my house without charging for it. And that the line most likely would have to be replaced if the pouring of dishwashing detergent didn't fix the problem. It didn't. And I am NOT having them ever come back out to my home. Giving them more money to continue to pile up excuses and layer on untrustworthiness.

Why haven't I posted until now? I was appreciative of the work the handyman did, I am an idealistic person, and I am not one to vent in such a public manner. But after FIVE months of constantly worrying about coming home or waking up in the middle of the night to water dripping on my hardwood floors, I am beyond fed up. Why didn't I get someone else out to fix the line? Over 20k later I am mistrusting of AC repairmen. Anyone know someone?

Someone not high priced, Inflated on ratings, untrustworthy or consistent in dodging accountability.

David P.

7/29/2021

I had a 30+ year old duct system, an 8+ year old A/C never serviced, and an attic full of 30+ year old insulation.
Radiant initially came out to just do a service...they found all sorts of problems which I expected, but the company sent out specialists in the areas of ductwork problems, A/C issues, and proper planning for new ductwork. My house was my family home, both parents have passed, so I thought a checkup was due.
They photographed and video the problems...they gave me an estimate on what I wanted done right away...so...I got 3 more estimates from different companies, and...They were all more than $4K higher! I am a true pain in the butt, about getting what I want...Radiant delivered. They help maintain my failing system until the A/C unit I wanted(Trane Heat pump), didn't try to up or down sell me, shot me a great price, and totally live up to Customer Satisfaction!
Some say, you get what you pay for, and then there is Radiant...You Get More!
Great Company, Great People!

James S.

11/18/2018

Expect to pay $1000 an hour for plumbing service. Also, dont expect itemized details about the work performed. Their pricing is a mystery.

Update based on The businesses response. I'm not calling you, it was enough stress at the time dealing with the issue and how your company handled it. I had to accept the result.

I guess they are expecting reviewers to place personal information so they can find the records. I'll share the invoice number. See invoice dated 2/14/2018 Invoice 42002897 instead of putting price for items listed they put quantity 1 then put a total price of all items. So if the labor takes 30 minutes for that item or 2 hours the cost is the same. This is cryptic pricing.

At the time of service when I challenged them on the total cost they agreed to reduce it because I pointed how the amount of labor wasn't consistent with the cost. The total cost was still astronomical for the time and results in my opinion.

Furthermore, the repair when complete looked like a bandaid, I have to have a plumber come in and re-route the plumbing so it looks normal.

J J.

08/12/2020 12:00:00 SA

You would be hard pressed to find a nicer and more professional group. Their techs have nice/newer equipment and clearly undergo a lot of training. Our A/C went out during a scorching hot Texas July. They were able to make it out same day in order to diagnose the problem. After comparing their quotes to replace our A/C unit, they weren't the cheapest, but their reputation is high. I asked a couple of home builder friends who advised that their work is always high-quality. So, if you live by you get what you pay for, I would not hesitate to give Radiant a call.

Elaine M.

7/19/2018

I really wanted to like this company. My AC stopped working, and my husband, who probably could have fixed himself, was away at work, so I called Radiant. They came out within just a few hours which was great since today it was supposed to be 104 degrees. Roy was a really nice guy who took the time to explain the problem. I signed a contract agreeing to have him replace the capacitor and contacter. He was done with the repair in about thirty minutes, and I paid the agreed upon amount of $659.

I was shocked to later learn that the cost of a new capacitor and contacter is relatively cheap. Worst case I could have replaced them myself for maybe $100. The company charges $40 for diagnostics, so that's $140. This means I was charged close to $520 for labor.

I checked my phone. I received a call from Radiant at 1.18 pm telling me to expect Roy in 20 minutes. I received a receipt in my inbox after the work was complete at 2.24 pm. If Roy arrived at 1.38 then he was here for a total of 46 minutes. Going by my experience you can expect to pay $1140 per hour in labor.

I am not sure how normal this is for HVAC service. A quick google search reveals that the average cost to fix these parts is between $90 and $400. I am not sure how this company justifies charging $259 more than the top end of this range.

I contacted Radiant and requested a more detailed invoice since the one I received did not break it down into parts and labor. Again, I don't know if this is normal. I was told it was impossible for them to provide me with this.

I feel pretty stupid for agreeing to the work without looking into the cost of the parts first, but I have four children at home on this extremely hot Texas summer day.

I would have loved to give a five star review. My AC was back up and running very quickly Roy was friendly and helpful. However, I can't give more than a one star review when I was overcharged so much for the service.

D. T.

6/21/2021

Updated the review to 3 stars because they took time to respond. Any business can have an off day and it seems I may have called on one of those.

Jenna P.

5/14/2019

I can't review the service, I am only reviewing the price .....

$39 trip fee for a quote. (I misunderstood this part when calling them. They did refund this to me in response to this review, therefore I gave an extra star, that was nice)

Then the quote I received was $867 to hook up a simple $300 water cooler to a water line (That's $350 more than the other FREE quote we received from another company)

I think that is outrageous.

Keitha G.

5/28/2020

We had a instant hot water faucet installed today. Gage was our professional plumber. He was professional, funny, SMART, personable and so nice to my 5 year old daughter. He told me EVERYTHING that needed to be done for the installation along with the possible issues due to location under the sink. I was so impressed with his personality and follow through. He did EXACTLY what he said he'd do...what a novelty!! I don't know if I could ever request my FAVORITE PLUMBER, on my next call to Radiant, but you can bet that I'm totally gonna ask!! Thank you Gage, you're the best! Thank you Radiant for recruiting TRUE TALENT!!

Tamara C.

6/21/2019

Water / plumbing issues are THE WORST. To the untrained eye, it's a huge cause for anxiety and worry. Last week, I experienced a water leak surrounding my washer in the garage. I had eyes on every possibility: washer, washer hose, pipes, pvc--even checked the water meter--none gave me the reassurance I needed until Talmage New with Radiant Plumbing paid me a visit. $39 for peace of mind? Priceless. I'll pay the fee to get professionals to confirm that there is not an underlying plumbing issue. (Instead, it's a faulty washer. Boo!)

The reception and scheduling was a breeze. Talmage was super professional and provided a courtesy text for timeline of arrival.

This review is purely based on Talmage's professional courtesy and customer service--which is stellar. As there was no plumbing issue detected, no services were rendered. Further, Talmage was so kind--he was able to waive the $39 diagnostic fee! Talk about above and beyond!

Eve R.

07/11/2020 12:00:00 SA

We were very impressed and happy we went with Radiant. Initially we had another company come out to try to fix our water heater and they , for lack of a better word, SUCKED! The first company didn't even step inside to look at the problem before telling me I needed a new water heater. We did not let that company work on our home because of lack of covid attire and I didn't quite trust them. We called Radiant our because I like their commercials . Advertisement works! And I'm very pleased with the plumber they sent to us. We did end up buying 2 water heaters because it was time and the initial repair would have been costly and timely. The plumber was respectful, always wore a mask and shoe covers and clearly explained my options for the repair. He gave me prices and was very honest and transparent. Would use again!

Tom W.

2/24/2021

They never called back to set appointment. Waited 3 days, had to get on another plumbers waiting list lost 1 week. Very unsatisfied.

Carrie E.

08/11/2020 12:00:00 SA

We called Radiant to come out and give a quote for a minor repair with water pipe leak in front yard. Quoted just under $1k!!

Called someone local and small business and they took care of the issue in under an hour for $250!

Steve B.

06/02/2019 12:00:00 SA

I recently had Radiant replace my two festering water heaters and need to sing the praises of Gus and Colton! They did a FANTASTIC job for me after furnishing numerous options from a good selection of water heaters in different price ranges. The installation was very thorough and the end result has been superb! I now have two 50-gallon Rheem Professional Grade water heaters that fill the bill!

I must also commend Joe Lodzinski who came out to service my air handler and a.c. units for the summer months. He was very knowledgeable and had very complete answers to my questions. I fully intend to utilize them in the future!

T. Sue D.

2/24/2021

I typically don't write reviews like this as I like to deal directly with the company to work through issues, but this one is a doozy and needs to be shared. It's long but you need the whole story, so please bear with me. To cut to the chase, despite taking many precautions, our tankless water heater froze during the Snowpocalypse. We know we were one of MANY. It happened because of the rolling blackouts that first night - without power, the built-in frost protection couldn't help the unit and we had an error code. We called a few plumbers that first morning (Monday 2/15/21) and could only get through to Radiant. They were offering zoom diagnoses for $20/15 minutes, which seemed reasonable. We took a slot, the advice seemed sound and we proceeded as directed. The scheduler suggested we go ahead and book an appointment because they were already booking up - so we did and got an appointment for Tuesday 2/23/21. On Tuesday, 2/16, we asked for another zoom session because we were getting a new error code after following the first guy's directions. The second zoom call wasn't worthwhile - the tech basically said our unit was shot, nothing we could do. We called Radiant the following day to confirm we were on the schedule, we discussed our specific unit, and we were told, We really can't give an estimate until our technician can see it in person, but we have plenty of those in stock; I'll make a note for your appointment and make sure the truck has a unit and parts on it for you. So, we felt secure we would have a repaired or replaced unit by the end of the day on 2/23. In the meantime, we were getting feedback from friends and neighbors that Radiant was the most expensive, was very pushy and loved to upsell. We read reviews of the same nature, but Radiant always has a response - it was a unique situation, it was a misunderstanding, we only use the highest grade parts, etc. I was feeling uneasy, but then we heard the owner interviewed on NPR; he sounded like a great guy, someone who really cares. We naively kept the appointment. The day finally arrived - we were in the AM group but were willing to give plenty of grace considering how many people were in need. The technician showed up around 3 with NOTHING ON THE TRUCK. No water heater, no parts. We were stunned and repeated what we were told over the phone, and then it went like this:
Radiant: In order to have held a unit, you would have needed to put down 1/2 of the total cost.
Us: We would have done that. What's the estimate to swap out the unit?
Radiant: The total would be around $5,500, so half would be around $2,600.
Let that sink in. The units run around $1700 for this particular size/brand; for grins, let's say they need $300 in supplies/parts (they wouldn't - it's literally a direct swap) so we assume $2K (which is generous). If it takes 4 hours (per his estimate) to swap it out, they are charging over $800/hour for labor. We had no words. I asked him if it could be just a part because it powers on, he said the whole unit needed to replaced. I asked him if he would open it up to look at it, he would not. He said he didn't need to - he already knew that if we replaced one part, then more would break once it was turned on. So without a tool in his hand, without anything on his truck, and without even looking inside our unit, we were quoted well over double what we paid for an initial install with new plumbing and gas. We called Radiant after he left and the person who answered was perplexed that he didn't even open the unit up and would try to find out more but we haven't heard back. NEVER again will we call them. Now we know why they can afford all of those radio commercials. Price gouging at its worst and during a statewide disaster. And we are lucky to only be without hot water - what are they doing to folks who have burst pipes and no water? People who are desperate to get water back on for their families? And we are not unique - once we told our story to a few people, we have now heard so many similar stories from others about Radiant. Through a friend, we were connected to an honest, reliable plumber who was able to swap our unit out with a brand new one in less than an hour and the total was less than half of Radiant's quote. BEWARE.

Cynthia G.

8/26/2020

It turns out I had a clogged pipe in my bathroom, but no clean out built in by home builder for cleanings to be easy.

PlumberS (plural) had to come out and cut into wall under our double vanity, cut into pipe, and clean out the pipe 50' out. I was very upset with the fact that initial plumber had to bring out multiple consultation from 3 others to work it out and that it took 3-days to complete. Plus, upon receiving guidance from Master plumber cut into the wall (special colored and textured) left a 2 frame cut into the wall from the cabinets. This meant upon putting the wall back together left a very unappealing and obvious cut in the wall instead of cutting close to the cabinets and then doing a caulking seam when done. Plus, the plumbers cut through the wall on the other side of the wall not gaging the depth correctly which meant the wall in our main room had gashes visible on the outer wall. I was livid! Then, they started saying I would have to repair the walls myself...that it wasn't part of what they did. I was very angry and this did not work for me especially when the errors were done by representatives of the company.

Eventually, they stepped up and said they had an in house handyman, but that it would take a while to get on the schedule for him to come out. THREE weeks later he finally came out.

He, Josh F., was FANTASTIC! Not only did he build a rapport with me upon first phone conversation, but he kept me posted with travel times of arrival and respected our home rules of no shoes in the house. His work was awesome! When he was done, not only did he make the wall under our bathroom vanity look like part of the cabinetry, but the wall in the main room appears as if nothing was ever harmed to the surface. Seamless! Amazing work by Josh and that's why I'm giving the whole job the folks at Radiant a high review. Without Josh's work I would have given a 1 or 2 star. End result is good with pipe cleaned out and walls initially damaged repaired. Thank you, Radiant, for making right and solving the problems.

Katherine H.

12/22/2018

TERRIBLE SERVICE!!! I called at 4:30pm on Friday for a plumber ASAP but definitely tonight bc I was not available the next day. Radiant said sure but I needed to pay $159 for after hours service and that I would be the job right after the one my technician was going to. I confirmed with the booking that the plumber was 100% coming tonight and she said yes and charged my card.

Then 2 hrs later they radiant calls me to say the plumber can't make it. I told them the previous receptionist guaranteed that the plumber was coming tonight. She says he has a stomach bug and there are no other technicians are available. On top of all that they can't process refunds of the after hours fee until Monday the next week.

What terrible service and terrible communication. I used Daniels plumbing instead which kept me informed of the plumbers status multiple times before the service and didn't charge me the after hours fee until the plumber arrived at my house.

Shannon W.

01/10/2020 12:00:00 SA

Very prompt, courteous service. The technician resolved my issue and had good advice. Now for the negative stuff: 1) I feel they charge way too much for their services. I probably should have read the critical reviews on that before calling, because now I'm kicking myself for paying over $500 for drain snaking. 2) I spent about an hour cleaning up after the technician after they left. Drips on the floor and gunk in the showers and sink... If I were to do it again, I would probably opt to go with a cheaper company. Also, I didn't notice that they had an active Yelp coupon, so I didn't end up getting that discount either.

Michelle G.

03/12/2019 12:00:00 SA

We had to have extensive work done on our plumbing. Radiants employees showed concern and respect towards myself and the frustration from our garage being flooded over 3 times. They were efficient and let me know before hand what our options would be and cost. Great communication and efficiency. We finally have a flood free garage and a washer that is functional.

Thank you.

Leslie S.

12/29/2017

Samuel and JR came out to assess a flooded water heater at my house which greeted me when I got back from vacation. They were professional and kind and honest. They were reliable and friendly and were able to get here quickly.

The first contact with the company was online through their website and the chat was easy and efficient. I called them and then found the chat online, so hung up the phone to schedule through the chat function. I didn't love the fact that 3 people called me after the chat to schedule, when the first one took all my info and scheduled them to come out. I also didn't love that I entered all the info into the chat, and still had to give it again when someone else called me back. It seems like they should have a more integrated system that would allow them to communicate and let each other know once they have scheduled service for a customer, especially for how much the company is charging for the services it provides.

JR and Samuel were careful with my dog so she wouldn't get out, and they were good at explaining things. I found the prices that were quoted to be cost-prohibitive, but the service couldn't have been better. In the end, I found out that I needed a new water heater, and that knowledge was worth the $40 service call fee. I will have someone install a new one for much cheaper, but will keep them in mind for other plumbing and HVAC needs.

Cassandra E.

11/22/2017

On a dark stormy night, in a moment of distress,
Clothing was flushed by a party guest!
Needless to say, the very next day
The pipes backed up... much to our dismay.
Through all the horrors that occurred
Radiant handled it without a single word.
And now, more than ten years later,
We stay loyal to the team who is greater.

So in a stroke of luck, today I once again met
JR, who handled that day I would rather forget.
He and Jason, as a team, were witty and quick,
Both to be kind to me and get my issues fixed.
So thanks Radiant for being loyal and true,
Despite the shit I put you guys through.

Cassandra

James Z.

09/05/2018 12:00:00 SA

Their repair failed and is spraying water. Called another plumber who was out in less than 30 minutes and didn't rip us off or insist on looking in every room, like Radiant did.

Melissa Z.

2/27/2020

Very disappointed with the cost to replace $5.00 parts was $600.00 and took only an hour to replace.
Like everyone elses comments, very nice and professional.

Garima M.

12/18/2017

My brother-in-law recommended Radiant Plumbing to us. We are very happy with the service. Our guy, Dylan Browning was great! He explained us the problem/issue in detail and gave us all the estimates. He was very professional and courteous.
We will recommend Dylan Browning of Radiant Plumbing to all our friends and family who need help with the plumbing and related services.

Angela V.

4/13/2021

I had to replace my water heater and water softener. I purchased both with Radiant. I recently had them come out for a yearly inspection. Trevor was very professional and answered all of my questions. When we realized there was a problem with my outside pipes he was able to fix the issue right away instead of having to make another appointment. You really can beat his customer service,

Jim P.

03/03/2020 12:00:00 SA

Went into the garage on a Friday morning and noticed water at the doorway and noticed my water heater started to leak. As usual I pulled up all the information I could find on the net about the best plumbers in my area. I decided to go with Radiant Plumbing & Air Conditioning...gave them a call set up a same day appointment for an appraisal. They informed me that they will send someone out. I received a text with the picture of the technician and his name, Anthony Pitcher. Anthony was courteous and very professional. He started with a good look at the old water heater(26 years old) and then approached me so he could inform me of what needs to be done. Anthony asked if he could go to his truck to gather the information on four different estimates. I chose the estimate that suited my need and he had everything he needed and started immediately. When he finished it was fantastic! He mentioned that I would get a call from the office so that I could get a number for the code inspector that needed to come out later. All in all the water heater passed and I am totally satisfied with Anthony's work and the price ($2908.70)

Christina L.

03/05/2018 12:00:00 SA

What do you do when you go to turn on the hot water faucet handle and water is barely dribbling out? First, you check the other faucets to make sure you are not crazy, then you call Radiant Plumbing because of course, you have family in town.

The Floodstop box installed over 4 years ago by Radiant was beeping and I couldn't figure out why it was going off since there were no obvious leaks and the water heater pan was dry. So I contacted Radiant Plumbing who put me in touch with their tech, JR. JR was extremely knowledgable and with his help we were able to determine that the circuit board connected to the Floodstop box was bad and would need to be replaced. Because of his commitment to providing excellent service, JR had me check all the faucets to ensure we were getting hot water before he would end the call. Tech's like JR are the reason why we continue to trust and rely on utilizing Radiant's services.

Scott K.

8/29/2020

My heat went out. I knew it was my circuit board found one on Amazon for $139. Was going to get down in the low 20 that night so I called Radiant to come replace. They wanted 750 dollars to replace. So basically they were going to charge 660 dollars for labor to unplug a board and plug a new one in. What A rip off! The guy Joe didn't do much to my heat just to me sounded like he wanted me to by a new unit. Also unit would not come on at all after he left but was running at 50% before he came. Just my opinion but would not do business with this company. Good luck to you maybe they will work out for you but do research before you commit to anything. They will lie about there professional experience but don't be fooled they are a scam. Stay away at all cost. I will never deal with crooks like these people just fair warning and my opinion!!!!

Reagan W.

12/22/2019

Great customer service, but outlandishly over-priced services. I fully understand marking up material costs. What I don't understand is the amount by which they do so.

Their pricing is also dishonest. They charged me as if they came out twice to do two of the same simple repairs simultaneously. This only became apparent once I grilled them on pricing. If you're bored and have time on your hands, just try to get them to give you actual line items of the prices for the services you've just received. What you may find is that while all those brand new trucks, slick tablets/iPads, shoe slippers, and fresh uniforms look professional, and while their service people are professional and reliable, you're paying for ALL of it and then some.

For pricing and pricing dishonesty reasons, I've discontinued all services with Radiant for more than a year. When I initially reached out to them to share these concerns, their customer service manager had recently quit or been fired (perhaps over-loaded?), so I waited a long time to hear back from them to give my feedback. They also refused my speaking with the owner as a business owner to a business owner because they are so busy. (Aren't we all...). Because I was so adamantly opposed to their pricing, I gave up on phone tag and never used Radiant again.

Also, for giggles, get the exact specs on the device or item that they are installing, and do your own research on the base material cost. Then look at what they are charging you on the three options they give you on that slick new tablet.

Lastly, and while it is my fault for giving them as much business as I did, which I imagine is due to being a busy professional and appreciating the fact that they do do what they say they will, just last week I found yet another way in which I had overpaid them. In Brentwood we had had sediment buildup in our faucets. Radiant gave us two alternatives. One involved extensive plumbing and the other option was a device that they install onto the main water line that causes a vibration in the water line, thus loosening deposited sediment - in theory. This divorce cost somewhere between three and $5000 and with cheaper than the other option. (I could pull up an exact receipt.) We were advised that it may take up to a year for the deposit and settlement to be shaken loose and thus see the expected results. Well over a year later we began to have water pressure problems and almost called out a plumber to investigate whether tree roots had burst a waterline outside of our home. Lo and behold, it was just sediment buildup in the filters of our faucets. The string of reminders of the money I've wasted on Radiant Plumbing, never mind that each time I encountered smiling, happy, and often attractive faces who were very professional, just never seems to end.

Summary: unless you are a millionaire or billionaire who literally has money to burn and doesn't want to think about getting honestly priced services for your money, and unless you feel that you really need beautifully coiffed people in new trucks to come do a very hands-on job, then save yourself significant money and post on Nextdoor or review yelp and select for not the company that makes you feel good, but the one that doesn't rob your wallet. That said, I can't say a bad word about their service people. They are kind, professional, and knowledgeable, but at the end of the day that doesn't matter and one needs a fair price for a service rendered.

Kimberly M.

08/06/2017 12:00:00 SA

Marcel is the most honest, funny and caring guy I have ever meet that does plumbing! He loves your toilets, and clogs... He's very professional. When he walks into your house he always has his booties on with his cool looking socks. With the hard water we have here in Austin it's nice to have someone as knowledgeable as he is. He gives you recommendations of what water softener to purchase and if you have a well he is very knowledgeable about what works best with them. He gives you free advice of does and dont's when it comes to plumbing.
Radient Service Shines!!!! Ask for Marcel!!!!!

Mark K.

06/05/2017 12:00:00 SA

We've heard the advertisements for Radiant many times and found them endearing and funny. So, when finding that we had a leak in our house, we called Radiant for an opinion.

This was a great decision. Many things went well - Radiant was able to get someone out within a few hours with minimal service charge. JR was a fantastic guide to what was going on - he walked me through what could be the problem and gave me several solutions, ranging from straightforward that I can do all the way to more involved solutions. He was also helpful in fixing a few other small things around the house, checking the water heaters, and just making sure nothing else was amiss. I really appreciated how approachable and friendly he was along with emphatic that I understand what was going on and how he was thinking through the problem, to ensure that I can make the best decision for my house.

All told - fantastic experience and would gladly use them again!

Allan B.

06/12/2018 12:00:00 SA

I'm not sure how this company got so many good ratings? They never fixed our A/C - the overflow drip came back a few weeks after the initial $399 + $40 charges and the repairman today refused to honor the warranty policy we were sold. **BUYER BEWARE**

The repairman was nice and even said we should get our money back since the A/C still drips and we have to pay $270 just to get them to look at it again. What's up with this?? You have to be kidding.

One interesting thing: the original repairman is more of a salesman than a plumber and kept calling leaving phone messages to up-sell the service. I sure am glad I didn't buy anything else besides a worthless warranty service. Can you say credit card dispute? Damn right I'm upset.

I see many bad reviews and understand why. I've been fooled by incompetent suppliers before, but for me ... I won't get fooled again.
**BUYER BEWARE**

***Update 6/20/2018***
After they looked into my service trouble (probably due to this review) they agreed to refund $250 of the $439 - so I paid $189 basically for nothing. Be careful of these people, they may have repairmen skimming customers without the owner knowing is my take after talking to a supervisor on the phone. I raised the rating to 2 stars for a somewhat partial refund. I did request a full refund but they did not honor my request.

Juli R.

8/27/2020

Overpriced...charged $353 to replace wax ring on 1 toilet. Straightforward easy job. National average for this is $225. Would never use again.

cara b.

8/28/2017

I realized we had a major burst pipe in our kitchen before I had my first sip of morning coffee.

Called a local neighborhood business (my go-to). Talked to a person. No appointments available for at least two weeks.

Called a big company with a 24-hour number. Left a message.

Thirty minutes later (and halfway through my coffee) after not hearing anything, called Radiant. Talked to a person. Was asked to wait 10 minutes while a dispatcher was reached to see if there were any openings available.

Less than ten minutes later and I get a return call: we've been promised a visit by two of the nicest and professional plumbers we've ever met (not that we hang around plumbers, but dude. They're seeing people at their worst). JR and Sam, Jr. were fast, got our faucets flowing again (omg shower!) and were able to guarantee their work well beyond our expectations.

Five minutes after they left, big company called to let us know they didn't have any appointments today.

Seriously. Plumbing emergency has never been so painless.

Cheryl W.

04/05/2021 12:00:00 SA

Brett came when scheduled prepared to do our ice storm damage. He worked hard for several hours. His work is exceptional. The job looks very clean and professional . He explained the process and answered all of our questions. He also cleaned up when done. We would hire him again in the future . Thank you for your great service!

Heather B.

3/30/2021

Just had our ducts cleaned for the first time in way too long. Jimmyray and Nazareth were friendly, competent, and efficient. I also appreciated that they wore masks the whole time.

Jon P.

3/26/2020

I can not say enough good things about Radiant and their tech Roy M.
He was right on time and made sure I understood what he was doing at all times. Radiant is my go to guys from now on.

Matt B.

4/29/2017

I'll start with the downside: these guys ain't cheap.

The upside: they're worth every penny. Radiant consistently has the best customer service of any company I've ever patronized. It has become clear from all my dealings with them that customer service is a core value, instilled from the top down. They are reliable, accessible, responsive, flexible, and communicative; to a one, all of their techs have been prompt, highly skilled, and very personable. This is a well-managed outfit, folks. They hire and retain good people and be sure those people represent the values of the company.

I'd had them out to help with plumbing issues and then about three years ago, they installed a new HVAC system at my house. There were some initial problems with how the system was calibrated, and they were ALL OVER IT. When it came to being sure I was satisfied they were, for lack of a better word, relentless. They spent hours at my place, across repeated visits, and never charged me an extra dime.

Last week, the blower motor in my still-relatively-new Lennox crapped out. Radiant sent Joe Lodzinski out to take a look. Joe quickly diagnosed the problem, but there was a hitch...the system was just a few months outside of the labor warranty, and the labor cost of installing a new motor was gonna run about $1,000. Joe took into account that the system was only three years old and barely out of warranty; he got on the phone with his management and worked out a substantially lower price for me. Installation only took an hour or so and now I'm enjoying my Saturday morning in a nice, cool house. Thanks Joe!

Connie E.

3/15/2018

I used Radiant Heating & Air Conditioning to inspect and service my 3 A/C - Heating units this week, including the outdoor condensers. This was actually a complimentary service that they provide to customers once a year, which is amazing. If there is a problem, you pay for the repairs. I had no problems. Furthermore, the young man, Daniel Moreno, changed all of the filters while he was in the attic areas at no additional charge (I already had the filters).

I have terrible allergies since moving back to Texas from California. I mentioned this to Daniel and we decided to install an ionizer on the downstairs 2 units which will help with my allergies. He told me that if I find in a month that I haven't seen improvement, he will remove them and refund my money.

Customer service doesn't get any better than that! The initial work didn't cost me a thing. He didn't try to sell me anything. I asked if there was something to help with the allergies. He made his suggestion, installed it and agreed to give me my month back if they don't work.

When was the last time someone did those things for you? I was personally amazed! I HIGHLY RECOMMEND Radiant Plumbing, Heating & A/C.

Kevin P.

03/02/2020 12:00:00 SA

About a week and a half ago my downstairs heater went out when it was super cold. I tried to fix them on my own, but I burned out the upstairs heater. I called around and got some quotes to fix both around $8700 for the downstairs unit and $1200 for the upstairs. Radiant came out and let me know it was just a fuse for the upstairs and fix it for free. They came and did a bunch of free test and Woody from sales gave me the best deal. I couldn't pass it up. We installed the next day for a price way under budget. When I first called they said they pride themselves on five star treatment. Well I got six stars. Thank you radiant!

Vincent B.

01/12/2018 12:00:00 SA

Had a kitchen sink stoppage and called Radiant to snake it out.

tldr: After 5 days of nothing working, and over $500 in charges, they gave me a $9,000 estimate to fix.
Called in another, way more experienced, plumber who fixed the sink in half an hour, and for half of the $500 Radiant charge.

---

On the first day, a really young (and inexperienced) fella tried snaking from interior and exterior with no luck. He said he'd get his colleague to come by the next day with a camera. He then left a bottle of acid to pour down the drain (which naturally had no positive effect).

On the 2nd day, camera guy came out and said that the first guy's approach was wrong and that he'd send 2 more experienced guys the next day. Also, he wasn't able to use his camera.

On the 3rd day, the 2 new guys try snaking the pipe and are unable to unclog it. They come to the conclusion that in order to see why it's not unclogging, they need to tunnel under the house to put eyes on the actual pipe. They said I'd get an estimate for the proposed work.

On the 4th day, I receive an estimate just shy of $10,000 and the work would take about 2 weeks.

On the 5th day, I called a family owned plumbing company to have a look-see to be sure that tunneling under the house is the only recourse.
This plumber was able to snake out the sink in 30min, and charged HALF of what Radiant charged. He was knowledgeable, professional, and effectual. He was, in short, the best.

On the 6th day, I dumped Radiant for the other, more mature, plumbing company, who've been in existence since 1931, and who are also located in Austin (that should be enough to search).

Susanna C.

2/20/2021

I am grateful for the 15 minute phone consultation I got from Silas during the frigid weather this week. He reassured me that what I'd done to temporarily fix a leak was the right solution. What a great way to provide help, while also keeping employees safe during dangerous conditions.

Jen D.

10/28/2019

Never showed up. Called yesterday morning to schedule an appointment to look at a broken water heater. They said the first available slot was today in the morning. I took the morning off work to be home and waited and waited. Never received a call. I called them around 11am and they said I was down for the afternoon - what? But they said I was the next appointment on the books and should be getting a call shortly. I waited FOUR MORE HOURS and still no call. I finally cancelled and had someone else come out.

Sherry H.

1/27/2017

Chris and JR just installed my beautiful new touchless kitchen faucet! These two gentlemen were efficient and very knowledgeable about plumbing. They answered all of my questions and gave me a few tips about how a water softner could improve our water quality and the life of our appliances.

This was our second experience with RADIANT and we have been very happy.

Thank you again! Sherry Huffman

Neil G.

10/07/2019 12:00:00 SA

Not Reliable at all. Took the day off from work to be at home so their plumber to come and get work done that had to be done urgently. They scheduled an appointment and called in the morning on the day of to confirm. They then proceeded to call half an hour before the appointment asking to reschedule to another day and did not even apologize. Terrible service.

Laura G.

11/22/2019

Radiant Plumbing is hands-down the best plumbing company in Austin (maybe not the least expensive, but definitely the most professional, thorough and highest skilled). Specifically, Alan Snow, Matt Frazer, Chris Urioste and Brendan Helinski--their crack team of technicians, who helped our family through a nightmare of issues with our 15yr old, 5-bathroom home, that could have been so much worse and cost us a lot more money in the long run. Suffice it so say, we're beyond grateful to these guys and their office staff as well, who answered our every text and call in a quick, knowledgeable and cheerful manner. Easy to see why they're still rated 'Best in Austin'.

Dennis W.

11/08/2019 12:00:00 SA

This company will rip you off in a heartbeat. They only respond to reviews here when people complain and service manager calls you to lower the insane price you were quoted or charged. Had a guy respond to leak and charged nearly $1700 to fix it. Criminals! Avoid this company at all costs. $1700 for less than 5 hours work and nearly no material usage. Criminals!!!!

The service manager did call after I complained about being charged $350 PER HOUR to diagnose a leak that we already pointed out the source of. I was offered a 10% discount on this bill. Criminals! Pure ripoff. $1700 to diagnose this is beyond criminal.

Chris S.

12/10/2019 12:00:00 SA

Beware ....
We needed a shower mixing valve cartridge replaced. The old one sometimes had a drip.
Radiant charged my wife $801.93 for this work. The cartridge is about $60 retail and should be available at the nearby wholesale plumbing supplier.

We were charged for:
1 each residential drain down - I did the drain down, shut off the whole house water valve in the garage and drained the water. The plumber was going to shut on at meter.This took all of 10 minutes max.
1 each cartridge - retail is about $60.
1 each trip to get parts. - Should be available at Furgeson about 30 - 40 minutes max round trip.

A fair and reasonable cost for this work would be $275 - $350.

Kyle P.

02/05/2017 12:00:00 SA

I'll start by saying I only had these guys do a quote. They were professional and courteous, both the office staff that I communicated with, along with the guys that actually came out our for the quote. The reason for the low ranking is that the price quoted was so extraordinarily high that I don't really know how to take it.

I was replacing 2 residential gas water heaters. They quoted me several options, from replacing essentially like for like with what I have now (except downsizing one tank to fit since the new tanks are larger due to increased efficiency requirements) to the top of the line tankless set up.

The lowest quote was over $8,000. The high-end option was well over $16,000. This was a retrofit with water and gas already run. There were no major code issues called out and the install location was not extraordinarily difficult.

Other comparable quotes were 1/3 of the amount, and I wasn't scouring Craigslist for cheap drunk guys.

I don't know if they thought I was much richer than I am and would just pay, or if they thought I was an idiot, or they just didn't want the business. It was Friday afternoon and maybe they were afraid I'd say yes and ask them to install it immediately? I don't know. Whatever the case, it's way, way too rich for my blood and the experience left me knowing that, unless I win the lottery and end up a more money than sense, I won't be calling them again.

Suzanne V.

12/19/2016

First time using this company and I am so pleased! My children have managed to throw all manner of things down the bathtub, and it really needed a good snake-ing.
Matt showed up on time even though I changed the appointment time and both the dispatcher and the plumber were great. He was in a great mood, he got in, he got out, he did the job well, he called when he said he was going to call about the invoice and now the bathtub runs like a bathtub should run if you don't have small children.
THEN I read in the news today that they supported Austin pets alive with a huge discount on a new heater to keep those animals warm and safe during this cold freeze. They've made a customer for life!

Jean L.

12/30/2019

I've used radiant for years. Always on time, professional, smart and reliable. My dog and I appreciate all they do for Austin Pets Alive! I also never feel like I'm being taken advantage of, they give quotes and options for all services. Today Andrew fixed a bunch of stuff in our new old house. 5 star service as always.

Joanne B.

7/29/2020

The service man was very polite and on time. On my invoice it said minor repairs to two toilets. Both needed water saver special positive control valve and flapper. My bill was $582 and there was no breakdown of time and parts. Their prices are outrageous! I looked on line for exact parts and they are less than $20 each for a total of $40! I understand that that there is markup and per hour fee but for $582 I could have purchased two new toilets.

Jenny B.

1/13/2021

Radiant did a wonderful job today helping with a broken A/C unit. Patrick took the time to listen to my concerns and went through all of my options with me. I would highly recommend Radiant to anyone who needs help with plumbing, heating, or air conditioning issues!! They are the best!!

Jon S.

12/05/2019 12:00:00 SA

I'M CHANGING THIS REVIEW BECAUSE RADIANT FINALLY GOT A ELECTRICIAN TO SHOW UP AND COMPLETE THE JOB. IT TOOK 20 DAYS BEFORE HE FINALLY COMPLETED THE JOB. THEY HAVE THE POTENTIAL TO BE A FINE COMPANY IF MANAGEMENT WOULD GET A HANDLE ON PERFORMANCE.

Contracted with them to put in a water softener and whole house filter. The equipment is top-notch and the price very reasonable. AJ, the plumber, installed it that day and was very knowledgable, efficient and courteous.

However, to complete the job, the equipment has to be wired into the electrical panel. Radiant uses a subcontractor to do this work. AJ said the electrician would be out to wire the equipment the next day.

It's been 14 days now and no electrician. I call twice per day with no luck in getting the electrician here.

The plumber temporarily plugged this equipment into one of our garage outlets with an extension cord in the garage. For some reason, this trips the breaker daily. This breaker controls our computers. We are having fun!!!

Jennifer D.

08/04/2019 12:00:00 SA

I just had my AC serviced (by my wonderful usual HVAC guy who does NOT work for Radiant) and I was reminded of my first ever homeowner AC service call from Radiant over two years ago.

I will continue to share my experience. And no, there will be no record of this since it was two years ago, I'm beyond customer service at this point.

The condensation lines for my AC are shared lines with the condo units above and below me. Approximately annually they need to be blown with CO2 to prevent clogs that create leaking water into the unit below me. Two years ago the man who lives below me complained that he was getting leaking from my system. Being a new homeowner, I didn't have my go-to people yet neither did I have a good idea of what things should cost as far as repairs. The tech from Radiant used a shop vac (no exaggeration) to resolve the issue (or pretend to) and charged me $500. When I asked how that pricing was determined he told me that he had to climb stairs to access my second floor condo. So I am paying the price of your laziness, I thought? I felt pressured at the time to go along with this service as I was worried the guy below me would get further damage in the time it took to search for another repair person so I paid this ridiculous, exorbitant fee for work that ultimately wasn't effective and isn't industry norm for a repair of this type (I had never seen the CO2 thing at this point). In like a month or two the line clogged again and that's when I found Z Tech. CO2 blast. Good for 6-12 months. $90. To be fair, I think last year when he did this for me it cost slightly more but I think he discounted my service call because he knows he's coming back to replace the 30 year old inside unit in the next month or two.

I didn't submit a complaint or anything to Radiant at the time. I figured they would just tell me they had no record of this. Much like they will do responding to this review (if they even do).

As a side note, I am someone who works with clients in a service providing capacity. I know fully well that excellent service comes at a price and good work deserves to be paid for. But for the person answering these reviews to say that they know what running a business costs and they provide excellent work that fetched a high price...yeah nice try. NO. There's a ceiling to that and then you're just screwing hard working people over. You don't charge 3 to 5 times what the going rate is. That's not how it works. So don't even insult us with that excuse. Also... are you really going to make that claim using backwards methods like a shop vac for a job there's better and simpler technology for? And if to run your business (consisting of annoying cutesy radio ads and a fleet of glimmering top of the line tricked out vans) costs so much that to operate you must charge your clients that much, consider that once people catch on and they won't pay that much, you won't be able to afford to run your business.

I'm also disgusted by all of the fake positive reviews from Brad's minions. I just hope I get to meet Brad (the owner of Radiant) in person one day so I can tell him what I think of him.

Cici K.

11/25/2019

If I could give negative stars I would. I took off of work to meet the plumber today. They called this morning at 10 to confirm they would be here around 2. I got a text to confirm they were on the way (while I was unloading groceries). I responded within 6 minutes & they had sent the plumber to a different location. Why?! I had already confirmed that we were expecting them! I called & they couldn't send anyone out for another week and a half. I'm not going to waste my time taking off work. Incredibly unprofessional. Do not use.

Shauna H.

01/05/2021 12:00:00 SA

I appreciated that the plumber (Jason O.) was conscience to keep his mask on at all times. He was friendly, professional and answered all my many questions. Although plumbing for water heater installation is very expensive, I felt I got a good deal. I would recommend them to a friend.

Marion D.

12/02/2020 12:00:00 SA

We recently had MAJOR plumbing issues. We called several plumbers and settled on Radiant and am so glad we did. They were professional, responsible and accessible to answer any questions or concerns. They were very careful to handle the large job in a manner that allowed us to remain in our home during the entire project. I would not hesitate to recommend them to anyone.

Jamie P.

9/19/2019

This is a couple year old story so I am not expecting nor do I want to be contacted by the business but I called them to check on a leak under my kitchen sink and by the time they left, I had paid $1100 for the service call and a disposal that they told me I needed and (my fault) I knew nothing about what a good disposal should cost installed and they sold me hard on it. I'm a single person with no kids and I don't run Gordon Ramsay's kitchen out of my house so I have no idea why they suggested it or even more, why I fell for it. And my sink still leaked after they left. Never again. I remember when they left I had a major case of buyers remorse and felt completely taken advantage of.

Jamie J.

12/25/2019

I'm giving 5 stars because my plumber, Andrew, was excellent, but beware of pricing.

My attic hot water heaters were leaking water and one was flowing over the catch pan onto the subflooring. I called Radiant Plumbing and Andrew was dispatched to my home. He was very thorough in his diagnosis and articulated the problems well. He gave me options on how to proceed. I was worried one heater was going to fall through the ceiling, but Andrew got them to a place where I was comfortable that wasn't going to happen. He wrote a bid for draining, removal and replacement of the heaters. Unfortunately, the price was (in my opinion) astronomically high by thousands (not hundreds). I appreciated Andrew's candor, care and reassurance that we were safe, but the price couldn't override his expert diagnosis and likability. I will be getting more bids to affirm/negate my belief about Radiant's high prices.

Mel M.

12/23/2020

Excellent customer service start to finish. Anthony and Brendan were prompt, polite, and efficient. Great work, cleaned up, and made sure I was set to go. Appreciated their professionalism. You're going to pay more with this company. Makes sense as they are so large; however, you get what you pay for. And this was money well spent.

Lisa G.

8/15/2017

Dylan installed a toilet for us. He was quick and efficient. He left the area clean too. He gets five stars. The only reason I'm giving four stars to the company is because I just found the $25 off coupon and no one mentioned that. Retirees could really use that little help. Go to their website and get the coupon. Here is the link.
radiantplumbing.com/plum…

Smiley L.

7/19/2019

Let me tell you why you need to skip these guys:
I called with what i thought was a gas valve problem on my water heater. The (sales?) person Radiant sent went around my house measuring water pressure after peeking at the water heater. He gave me several quotes based on the various things that could happen, but bottom line was $777 for a gas valve replacement all the way to $3000-something for total replacement of unit with code upgrades etc. i knew this was too much because i researched it all ahead of time. I paid the $39 come-over-and-look fee, and he left.
I called around and got a service guy to come out from another company with a quote of approx $300. He turned the pilot back on- it did not need ANY work at all. (Radiant didn't even try this - maybe didn't know how(?)). i paid $125. Problem solved. If a total replacement of unit is needed, i have a solid quote of $1200 on unit/labor and $estimate of $500 max on code upgrades (total cost $1700 - not $3000 plus like Radian)
I left a five star for the other company so... maybe use them instead.

Leah R.

7/18/2019

I've heard the charming commercials on the radio. We are currently doing a bathroom update and have the tub surround torn out and all hardie board down. With all shower plumbing exposed, we discovered that, in order to change shower trim kits from a Moen to a Delta, we needed to replace the existing shower valve. Not a difficult job. While my spouse could do the work himself, with the trouble it would create if this new valve leaked inside the wall or was done improperly, I wanted a plumber. I also had some interest in saving our time in setting the new tub and reconnecting the tub drain.

I contacted Radiant and they made it out the next day. So very prompt! The technician that came out was very presentable and polite. I knew from other reviews that Radiant might be a little on the pricey side but I was absolutely shocked at the ridiculous quotes I received. They quoted $1,132 to change out the shower valve. Insanity. They quoted to $2,174 if I wanted them to change the shower valve, connect the tub drain and set the tub in concrete. This second quote exceeded half of my entire bathroom remodel budget!

I found a different licensed plumber who came out the following day that changed the shower valve, connected the tub drain and set the tub in concrete for less than a quarter of the price that Radiant quoted. Yes, less than 25% of what Radiant was asking.

Unless the Radiant tech that came to my house was so brand new that he made a mistake in quoting the job, Radiant's pricing is not just pricey, it is so outrageous that it borders on unethical.

William L.

7/31/2019

Beware of using Radiant for plumbing. Their prices are way above anyone else in town and they may try to sell you on unneeded repairs. I had one of their technicians, Marcel, quote me about 15k to repipe part of my sewer line underneath my kitchen. He told me that I had a pipe collapse and I couldn't use any of my toilets until the work was completed, so I should put my deposit down ASAP. Luckily, I decided to get another opinion from a separate company. The other company found a minor clog in that region and repaired it for ~300 with no repiping needed. My problems were completely solved no thanks to Radiant who instead charged me a heavy diagnostic fee and caused me a lot of needless stress. Don't let Radiant exploit your lack of knowledge about plumbing - look elsewhere.

Chelle H.

10/18/2016

The other company worked out great. He went to a local store, bought one on sale for $289, gave me the receipt so I could have the warranty, and had it installed within 90 minutes, including tearing down the cardboard and placing it in my recycling and sweeping up my garage. THAT'S service.

I remain very disappointed in your company and for the blatant attempt to upsell and use an uncomfortable situation to overcharge.

Eric G.

5/25/2019

I really wanted to like these guys. They had a good write up on social media (though possibly paid for), contact and scheduling was super quick and easy, and the people were friendly.

Unfortunately, they seemed to give fairly absurd quotes for issues that they should have been able to accurately diagnose in a few minutes and give a more reasonable option.

I had a few fairly common, higher-end fixtures in the house that all started to have issues. A bathtub faucet that started leaking, a sink drain that wouldn't pop up via the lever, and another that was simply not secured tightly enough to the sink. All of these seemed fairly simple to fix, even to a non-plumber (but with access to Google), but I was more than willing to spend a few hundred dollars for a service call to have someone who knows what they are doing to deal with it quickly.

After looking very briefly at all the fixtures (and my water heater, so they could offer to flush it for $200), they then spent 30 minutes preparing 4 different quotes ranging from $1300-2200. They told me some of the parts were hard to get, and they may have to do more work than expected, and that's why it was so expensive.

I'm an engineer, not a plumber, but I had a good idea that these items were all easy to fix ahead of time, I just didn't want to spend time myself doing it. I will praise them for giving me the motivation to do it myself.

The leaky faucet just needed new $15 cartridges (all American Standard fixtures use the same one, so it isn't hard to find--Home Depot had it in stock as well as amazon). Less than 10 minutes to replace both, including 2 minutes to watch several YouTube videos showing how.

The drain pop up was slightly more work. As my quick googling showed, mine use a American Standard's Speed Connect system that uses a cable. There is a replaceable plastic cam/lever that turns via the cable hookup to raise/lower the drain. With zero tools and 30
seconds you can unscrew this from the sink, pull out the part, and inspect/replace it. I ordered the $7 part off Amazon for next-day delivery, and had it back together in a couple minutes.

The loose fixture, admittedly, I still haven't fully dealt with. I just can't get a good enough angle with the wrench I tried to get it tightened under the sink. I suspect a better selection of tools would make it easier. Is this worth $1000+ of labor? My thinking is no...

All in all, I spent about $40 in parts that seemed readily available and only about 10-15 min of actual work for someone with no plumbing experience. If I can figure it out that easy, I'd expect my plumber to do so as well.

Michelle W.

10/20/2020

We would Highly recommend Radiant Plumbing. We needed a new water softener and water heater. Before they were replaced it took forever for the water to heat up, now it's only a few seconds. Jason the technician was very professional. He text when he was on his way and kept me informed throughout the installation. We are very pleased with the service we received.

Ashley U.

11/13/2020

I've intended to right a review of Radiant for years. I have continually been disappointed by the up charges this company tries to sell you on. Furthermore I just learned today that Radiant sold us a very expensive Lennox unit that had a 4 year class action suit against it for faulty coils. Radiant should have known and advised us against a Lennox. Unacceptable. Use Greg's AC for honest service.

Matthew H.

07/03/2019 12:00:00 SA

Radiant did a bunch of work for me (almost 15k). I was trying to figure out wether or not to make an insurance claim and, as it turns out, their promises over represent their understanding and/or they lie. The insurance packet that I could use in my claim was completely useless...I had unit quantities without a cost per unit. I'm pretty sure that exactly 0 insurance companies would accept that. In addition, when pressed for an itemization, they sent me screenshots from their software that did not add up to the other invoice they sent me; it was short by ~4k. The work they did was good as far as I can tell.

Belinda R.

10/31/2018

I can not recommend this company. I need my AC ducts cleaned. They came out only after paying a deposit upfront of $178. They came out, did not clean ducts, claimed I have major AC issues! They wanted $2000 to clean ducts!!! I told them I wanted my money back!

I called three other companies, with a quote for no more than $500. My home has 9 ducts and 1 return. They were cleaned for $199! This company came out said my system was in excellent shape. Ducts were not really dirty. Problem was caused by too many candles being burnt in the home. Home is rented by 6 college girls!

Had AC system checked out again by licensed company and they found no issues!

Glad I choose to get second and third options!

George H.

11/07/2020 12:00:00 SA

Showed up on time and emailed me pictures of the problem. Very polite and efficient.

Benjamin A.

7/20/2020

Terrible customer service. We scheduled an appointment for them to come out and check our water softener. They never showed up and tried to diagnose the issue over the phone. All they said was we needed a new system and that it would it cost 4500 dollars. Tommy Dorsey water conditioning came out and repaired our system in minutes. For no cost and fit us in at the end of the day so we didn't have to wait. They were very polite as well. Avoid radiant.

Sara P.

6/15/2016

The sewage line on my rental property decided to break down while I was out of town. Apparently tree roots grew into it and other portions had disintegrated, as the house was built in the 1940s. My tenants were without a working restroom, so I needed this issue solved quickly -- I did not get bids from multiple companies for the work, so I can't comment on whether the price is competitive. They did give me two options, one for patching the line and one for replacing it, and I chose the more expensive option in order to get the line replaced.

I gave Radiant five stars because:
1) The office staff was really organized and able to answer all my questions. They communicated very well with me and the tenant and I was able to get all the information I needed before and during the work, and get an itemized invoice after the work was completed.

2) Both the staff and the person who came to the house to do the work were able to work as liaisons with the city, who had to come out to locate the tap and provide a cleanout, as the sewage lines were so old. I am grateful they were able to do this.

3) My tenant reported that the people who came to the house to lay the new line were great, and the work was done to his satisfaction and everything is working very well.

Dave C.

04/09/2020 12:00:00 SA

covid 19 price gouging. this company is unethical and taking advantage of the lack of contractors in the metro austin area. they won't give you a price when booking an appointment, since they show up to your house asking for 4 to 5x what it should cost for work.

don't do business with these people! you've been warned.

Tao L.

05/11/2020 12:00:00 SA

The technician is ok but their price is rediculous. 175$ to turn on water heater only? 400 to 500$ to replace a very short gas line? So over priced.

Jay G.

9/20/2016

They are thieves - read the other 1-star reviews. They came to evaluate a leaky tub and gave a very vague description of what needed to be fixed and a price of $1,100. I called another company with better reviews and they came and fixed it for $95 (They came for only an estimate but it was so easy to fix, the guy was nice enough to fix it while he was there). The other plumber said to replace all the parts and make it 'perfect', would be less than $500, but that it probably wasn't necessary.

Avoid Radiant at all costs. Find one of the many companies with 4-5 star reviews.

Jeremy M.

06/09/2020 12:00:00 SA

There is not much that makes me as angry as a company who give a time and then doesn't show up. It makes me even more angry when they charge you for it in ahead of time. Five days ago I scheduled and appointment for this morning because of a leak. They told me that they couldn't guarantee a time, but gave me the option of morning or afternoon. So I confirmed for the morning. Then this morning at 9 o'clock I got a phone call confirming and saying I was next on the list. Three hours later and I still didn't hear a word from them, so I called and the guy told me that they will just give me a forty five minute heads up when the guy is coming but he had no idea when it would be. So my confirmed morning time would be late afternoon at the earliest. The time was set aside for this morning, so I held up my end but they don't seem to care about their customers' time. Don't agree, look at the other reviews. I should have known better but I fell for their funny commercials and actually believed what the owners said. They then said they could come back next week. Ha! It's a leak, it can't wait another week. Needless to say I will not make the same mistake twice.

Keith S.

7/20/2016

I called Radiant plumbing and air conditioning to fix my air conditioner on a Saturday. They came by mid afternoon for $159.00. The technician told me it was my fan motor and he could do nothing until Monday because the warehouse closed before he showed up to my place. He said it would be over $1200.00 to replace the fan motor!
I called someone else, who replaced the fan motor and the capacitor for $500.00. That is less than half their quote!

Adrienne S.

5/31/2019

We had Radiant come out to inspect our hot water heater since we're putting our house on the market and wanted to make sure everything was functioning properly.
While the technicians that showed up were extremely polite and knowledgeable, the company for sure tried to rip us off.
They wanted to charge nearly $8,000 for a replacement water heater, and $800 to replace the anode rod (which costs maybe $50) and flush our tank.
Every other professional I've spoken to has quoted a MAX of $2,000 for a system replacement.
We clearly did not choose to go with Radiant for this service as we knew better, but I feel sorry for the people who do not fully research the cost of a hot water heater and choose to throw away money with Radiant.

Sunjan A.

7/21/2019

JOE LODZINSKI is the MAN !!! Talk about a customer obsessed professional - Joe was exceptionally informative, super cordial, & highly effective in educating us on preventive maintenance on our now 5-year old home in Austin. We were so impressed by Joe L., that we signed up for a recurring annual maintenance package from Radiant covering our air conditioner, heater, plumbing, & water heater.People do business with people that they like - Joe L. & Radiant Team you now have a lifetime customer! (we are big fans!!!) Thank you very much for helping us Joe L. & Radiant Team !!!

k c.

6/17/2019

These business is very unethical. Wanted $3500 for a repair, which seemed like it was high. Got a second opinion, price was much lower. Radiant tech then offered me $2788, which was still much higher that two other quotes I received. I told him I wouldn't work with someone who didn't put their best price first. Was told the service call would be $39, but actually charged me $178. This company never provided my with any paperwork. I asked for it from Angela, Melani, Morgan and Eric, but got nothing. It took me disputing the charge with my credit card company just to be able to talk to someone with Radiant about the charge and get a receipt. Actually, as I'm writing this, I still haven't gotten a receipt. Terrible company.

Carol C.

9/25/2019

Radiant not only doesn't send their plumber when they say they will, keeping me tied to the house all day, but then they decide to wake me in the middle of the night to tell me this individual is on the way to my house. Radiant's 'customer service' knows no bounds. I wonder what treatment I'll receive after posting this updated review. Perhaps more middle of the night creepy texts...

Jimmy Z.

8/14/2020

Let me start by saying that I LOVE their commercials! The Star Wars spoof they did months ago is A++ and I actually look forward to see what they do next. I certainly appreciate the amount of pride and dedication the technicians put in to my service needs. Thankful for the added safety precautions they take during Covid! They are fast, friendly, and professional. Not just the technicians but also the office staff! True professionals all around. If you think you'll find a better A/C and Plumbing company out there, you won't. Will definitely recommend to others! Thanks!

J M.

08/10/2020 12:00:00 SA

Cory came out to give me a quote on a new HVAC system. He took plenty of time to explain my options and show me what needs to be updated. Looking forward to the new system!

Sharon H.

04/06/2020 12:00:00 SA

VERY EXPENSIVE....get a 2nd opinion.
I had to have 2 AC/heating units replaced. Like a dummy I did not do enough research, I just remember hearing the ad on the radio. The guys that came out to check the units were wonderful & knowledgable. The sales manager that came out was a great guy also.
Supposedly, because of my attic opening size, there was only one manufacturer I could buy from.....which of course was the most expensive. Instead of getting another quote, I signed on the dotted line. the next day I had major buyer's remorse & called the sales manager, who I will say, understood my worry & worked a little more with me. My units were installed 3 days later. the installers were clean, friendly & did a great job.
$17,000 later is my problem. I can't do anything about my stupidity of not getting another quote. My problem is their lender. The monthly payments that are expected are way too high. When I called & asked what I could do, the answer was 1) call Radiant back, or 2) your account will be sent to collections. I still have not heard back from Radiant's financing department. I am a single mother of 3. Way too many lessons learned from this very expensive encounter.
The only reason I'm giving it a 3 is because the employees I encountered at my home were friendly & knowledgeable.

Barbara M.

8/22/2019

Our entire experience with Radiant was a positive one. The receptionist was very pleasant, and we were notified prior to the arrival of our technicians' arrival. Trevor and Tyler replaced our water heater, and did a great job. They explained everything in detail before getting started, and showed me exactly what I needed to do in the future to avoid problems.

They were very respectful of our home, and cleaned up really well. They are super polite, and you can tell they enjoy what they do.

I highly recommend Radiant, and Trevor and Tyler.

Charley P.

11/30/2018

They have been working on a huge job for me and have collected the full payment of nearly 30k. But most days nobody shows up and the managers won't call me back. This job was supposed to take about two weeks and has been going on for roughly a month and I have no idea someone will show up to work on it again. A couple days ago they broke a water line. It's supposed to be repaired, but our water pressure near the break is much lower than it was before. I have called and emailed and am getting no response.

Lydia Z.

9/14/2020

Jason was great at explaining all existing problems with our water heater and then showed us how and what needed to be done to remedy our issues. Our new water heater installed looks completely professionally done. We greatly appreciate his friendly and knowledgeable assistance, thank you again Jason you represented Radiant Plumbing superbly.

Amy R.

4/16/2019

Perfectly pleased with my experience with Jason. He gave me a quote, which I assumed would be reasonable, and would be adjusted based on the amount of time spent affecting the pipe repairs needed. A pipe had burst in the wall, so we had already removed all the drywall, wet insulation water turned off and only one small piece of drywall to be moved. It was only a matter of cutting the broken pipe out and replacing with an elbow. The work itself literally took less than an hour and a half, yet I was billed $881! This is excessive by ANY stretch of the imagination. At the time, I didn't address it with Jason, because he's not the ultimate decision maker and it wouldn't be fair to him.

However, I would caution ANYONE about using Radiant for any service without getting a second and even third quote from more ethical companies. Even if they charge $200/hour, the price I paid was well over doubled and I now understand how they can run so many commercials. I'm sick to my stomach over this and I will be reaching every social platform I can find to make sure no one else is ripped off like this.

Salena W.

12/02/2018 12:00:00 SA

Ok, this company has manipulated other review sites so that they are not accurate, yelp is the only remotely close site regarding this company.

Called them in for a water heater issue and turns out, it was installed incorrectly, well, that's ok we can just shut off the water supply and re-install it correctly right? No, they gave me an $5000 estimate for a 1 year old water heater that cost me $700 total for equipment and installation. What the...? I can buy and install more than 7 new water heaters with that money, do they think that all their customers are retards? Radiant: what the heck is your problem?

Marc O.

3/20/2019

Follow up to DEC review, they came back for a HVAC yearly test and also for a water heater check-up and possible flush.
Again, they called ahead and showed up about 30min later, and they had confirmed the day before. The HVAC is old but in good shape and we covered what needed to be done ASAP and what future options may look like.
About 2 hours later I got a text then the water heater person showed up about 30 min later---we discussed how it being older and NOT having been flushed actually made it a risk to leak so we skipped the flush-----the city has removed our shut-off valve and is actually sending water at too high a pressure, so we discussed what it would take to get that corrected. It's not going to be cheap but it's not an immediate issue, so he quoted all possible options, so we know what to plan for moving ahead.

I consider these guys the opposite of cable, they show up on time, do what was asked, present all your options, then let you decide. It works well for me and I'll keep using them.

Dolores G.

03/04/2020 12:00:00 SA

Just saw the commercial for Radiant installing a lovely new toilet. They are putting a lot of cash into ads lately. I got one of those lovely new toilets from Radiant.... $1000.00 and the wobbly toilet seat can't be fixed because it is a soft close. Oh, well.... funny that our other soft close toilet seat from another plumbing company works just fine. Such a small thing, but shows a lack of commitment to the customer. Radiant is expensive, but that's only ok if you get what you pay for.

Mike M.

08/05/2019 12:00:00 SA

Great company from the wacky commercial to the A+ service.

I called on a weekend and was pleasantly surprised to talk to an actual person. Reception and scheduling was great even on a weekend. I had a plumbing emergency, drain line was blocked, and they worked with me to schedule service as quickly as possible. They were not able to come out that day, I had called late afternoon, but they were here at 10:30 am the next morning.

Joseph Mc. was the plumber dispatched and he took time to explain my repair options without trying to up sale me. He patiently explained the benefits of each option.

The actual service was exceptional even for a perfectionist like me.

G T.

08/03/2019 12:00:00 SA

Radiant did fix my air conditioner quickly. However, beware they charge much more than other companies. I had a start capacitor replaced. They are about $50 if you buy them yourself.

Radiant charged me $550.00 to replace the start capacitor. Way out of line of other companies.

This and another bad story about this company compels me to warn everyone off of using Radiant.

Cary L.

7/31/2020

Our A/C was out and we called Radiant because of the highly acclaimed top notch service they provide. Needless to say, they definitely uphold that status. Our technician Roy was a joy to work with. His way of explaining his findings made me feel like we were working on this together as opposed to dictating what needs to be done. I really appreciated his timely response and his thoroughness in diagnosing my system. Folks take note, their ads are truly reflective of how enjoyable they are to work with while the service experience shows true expertise in the work they do!

Megan H.

7/27/2020

We've used Radiant for two air conditioner installations now. Our second installation did not go as well as the first. A week after installation, we experienced a leak due to the coils freezing and then melting. We were obviously annoyed, but Radiant promptly came right out and fixed the AC unit. Then Josh and Tim did a great restoration of our ceiling. I don't like that this happened, but they stand behind their work and are consummate professionals. Thanks Radiant!

Reese M.

11/17/2018

We had a water leak at outside water meter. Called Radiant Plumbing for estimate. The guy from Radiant quoted me $5,000 to fix all this other stuff that wasn't broken inside and outside my house. I was out of town on business travel so my wife met with them. The guy goes into my attic? looking for other bogus stuff to charge me to fix. He tells me over the phone both my water heaters in the attic are leaking = $1200 to fix.

I told my wife to get this guy out of our house after speaking with him. He made it sound like I had all of these plumbing issues with my house and the nile river was flooding out of my water meter running down the hill - which it was leaking but not at the crisis level he described over the phone.

He wasnt trying to quote me to fix the actual problem I had - the leak at the water meter. He went looking for other things to sell me on and sent me 6 different estimates via email to fix all the other stuff broken at my house. His quote to fix the real issue I had at the water meter $1400-$2500 including all of his highly recommended add ons

Now I am home and examined both water heaters - one which was replaced only last month. NO leaks! What was his $1200 quote for?? As if this fake problem was even related to the problem we called them about which was outdoor leak at the water meter.

We ended up calling All Around Plumbing out of Steiner Ranch. $750 and he nicely fixed my problem. He even asked my wife - Why was the Radiant plumber guy in your attic?

Trish H.

12/14/2018

I had Radiant come out for a water softener quote and they ended up finding some pretty serious things that needed immediate attention on our water heaters! They made availability and immediately did the work. Anthony and JR both answered all my questions and walked me through every idea and suggestion they had. I feel confident with the amount of knowledge I have about the work that needs to be done to help make a decision!! They also both had great things to say about working for the company and Brad the owner!! Love that!!

Janet M.

8/24/2020

These guys are real professionals. Punctual, hard working, knowledgeable. We now have a new AC thanks to Radiant. I would recommend them to friends and family.

Dave S.

05/02/2019 12:00:00 SA

We had total HVAC replacement recently and they did a GREAT job... one little mishap, a guy stepped through the ceiling -- oops! Radiant was awesome, they sent out their handyman Tim F. to patch the ceiling hole. He did a GREAT job! You can't even tell where the original ceiling texture ends and his patch begins! And I really appreciate that we got a call from the home office within minutes of the mishap during the install and they got Tim out here the next day to begin the fix... great job guys! :)

Audrey M.

12/10/2018 12:00:00 SA

Despite initially calling and successfully scheduling an appointment for service, they didn't show for the scheduled appointment time. Double disappointing since I stayed home from work to meet the repairman. When I called to find out where they were or if they were coming, I was told they would not, because I am outside their service area. I am 15 mins and 12 miles away from their office. Why tell me you are going to come out then never call me? I really want to support a home grown business, but you cannot treat people like their time is not valuable. Also I don't know what's up about not servicing someone less than 15 mins away. By Austin standards I would think you'd be happy to service someone so close to you. Either way, you wasted my time and that's usually a good sign I'd be wasting my money too...

Chris W.

9/21/2018

Be aware of the very high cost. Showed me four options to replace a standard 40-gallon gas water heater downstairs with easy access. They use high-pressure sales tactics to way overcharge you.

The lowest quote was over $2800. The high-end option was well over $5000. This was a retrofit with water and gas already run. There were no major code issues called out and the install location was not extraordinarily difficult.

They installed a PROG40-38N model water heater that runs around $700. They charged $2800 for a half day job.

After the fact I called other plumbers and found out that I was charged nearly triple the normal rates.

Cindy C.

10/25/2018

Called for the $39 seasonal furnace evaluation and was able to schedule my appointment very quickly. The lady who scheduled me told me they would be there in the morning and they sure were! Called me at 7:45am and I was asleep (lol!) so I called back after 8 and my technician Chris Rios was there by 9. I appreciate that I didn't have to sit around for hours waiting for them to show up like you often do. I just bought my home and already know I have an older unit so I wasn't surprised when he told me there were some old parts that were near needing replacement and also went over options for me for replacing the whole system. If I hadn't been expecting it I think it would have been a little overwhelming, but I appreciate Chris being honest and giving me all my options. The appointment didn't take longer than an hour, and now I have the information I need to plan ahead. Overall a good experience!

Erica W.

5/28/2020

I want to say that AJ with Radiant Plumbing & AC did a GREAT job with replacing our hot water heater that decided to catch fire this morning! He was so helpful and professional and went the extra mile to make sure that everything was installed safely and up to code. I have used Radiant on several occasions and am never disappointed in their professionalism!

Ed C.

10/27/2015

Radiant came and looked at my 15 year hot water heater. They gave me 6 options. Option1 was for a $5700 lifetime heater with recirculating pump. I laughed out loud and said give me what I want, which is a basic 50 gallon 6 year unit replacement. I was give a quote of $2300, which was absurd! I was then given a deal for $1900.

Who are they kidding here? Anybody in town will do this for less than $1500. Went with Economy Plumbing who did the job for $1200

Susan M.

2/26/2019

We had a great experience with Radiant and technician, Kyle. Our Navien NPE-240A NG tankless water heater developed a problem on Sunday (probably our fault, because we had cleaned the flow sensor). We had no hot water and had guests arriving the next day. We spent much of Sunday afternoon trying to figure out the problem. We called the company that had installed our Navien in 2015, and their outgoing message indicated they were booked up for the next couple weeks!
Called Radiant, and was able to make an appt on the phone for dispatch on Monday morning. Kyle arrived at about 10 AM Monday and told us up front the fee to diagnose the problem ($219). That seemed reasonable to us. He diagnosed the problem (O ring missing on flow sensor - no doubt from our cleaning) and replaced the O ring. He also ordered us a couple extra O rings. We were up and running with hot water before 11 AM. Total cost - $219.

Wesley C.

2/19/2019

Great caring company, Tommy the General Manager rectified all my concerns and we will definitely plan to use them again...this is an updated review., from a past not such a glowing review

Jennifer P.

07/09/2018 12:00:00 SA

Don't trust this company. Your plumbing is a serious issue and these guys are not serious about how important their customers are.

Allison W.

03/01/2018 12:00:00 SA

Radiant Plumbing sent their plumber Juan Martinez and he was incredibly knowledgable and efficient!

Emma M.

5/13/2018

This is worst service I've ever used with a clear intention to rip off customers who don't know the market better, a completely wasted $39.
1. for a faucet replacement job, typically market charges $100-150 for time/labor, this technician (David) provided a $415 quote for time and labor ONLY. Outrageous.
2. the technician refused to tell me what's wrong with the old faucet or what would be required to take it out, and call is a trade secret. Really? If you had quoted a reasonable price, you think I would want to ask? Do you know YouTube teaches everything? EVERYTHING?
3. the so-called walk-around service for the $39, the technician told me one thing I know as well - one of the faucet leaks a little bit. Just fantastically helpful. I just could not see it myself.
I don't understand why this company gets so many good reviews on Google - I see maybe that's why they need to rip people off to invest in Marketing and maybe even Google Reviews.

Robyn B.

02/08/2018 12:00:00 SA

The guys came in on time, quickly produced a quote and had the work done very quickly. The gentlemen were friendly and personable.

sharon z.

6/13/2018

Woody and team are the best. Great prompt service responding to air conditioner woes. Really recommend for air conditioner help. Go with this company--worth it.

InLakech A.

4/25/2018

Amazing company! I had to deal with several individuals when having my HVAC system replaced. All of them were very friendly and communicated information well. I had a bad experience with Precision so thought to give Radiant a shot. Rene and Jose set everything up on time and cleaned up nicely. Radiant even threw in some freebies to sweeten the deal since I was a new customer. HVAC is working great for months now. Couldn't be happier.

W B.

7/29/2017

The drain behind my laundry machine was backing up, Radiant came out (after some rescheduling) and fixed it on the first visit. Hooray!

Trevor A.

10/15/2018

Great place to work. Great support staff and team. You really feel like family here. The commitment to the best customer service possible makes this company a must.

Chrissy L.

7/17/2017

Eric and Dylan were a pleasure! They showed up on time and took care of our issue quickly and efficiently. The entire experience, from booking over the phone to speaking with the plumbers was easy. I will definitely use them again! Thanks guys!

Cheryl R.

7/18/2017

Our AC units were on their last leg so I decided to begin getting quote to replace them. When Woody came out to do the quote, he was professional, knowledgable and funny. It was fun meeting with him. I obtained 5 quotes from AC companies and independent guys. Radiant was not the lowest in price, but we were not looking for a cheap deal, we were looking for quality, a good warranty, a solid company behind the equipment, and AC units that would keep us comfortable for years to come. (without the worry and noise of our previous ac units). Well, just before the 4th of July, our old units gave out. Radiant was there almost immediately to install a portable unit so we could be comfortable until the new ones were installed. Jessyca and the phone team are prompt, courteous, and extremely professional.

Rene, Jose and Arturo are simply fantastic! I can't say enough great things about them. They worked long hours and tirelessly in this heat (and in my attic) until the units were installed. To us, it shows their dedication to customer service and to the company they work for. The next day Rene and Arturo came to install additional duct work that we wanted. Honestly, they were so neat and clean that it was hard to know they were there. Wow....no mess at all (Please teach my kids how to do that!)
Thanks so much, Job WELL DONE!

Sonja M.

6/28/2017

I must rave about the speed and quality of service of Radiant Plumbing. Joe went above and beyond tio fix my air conditioner when I thought it was done for. Not only did Joe come to my house on the hottest day of the year (so far), he was able to work with my work hours as well. Joe didn't try to sell me a part that I didn't need he was a straight to businesses to what my options were which I really appreciate in the air and plumping business.

James G.

01/12/2018 12:00:00 SA

Just had Shane and his assistant come out and install a new water heater and PSI regulator. They were professional, tested their work before wrapping up and timely. The day after the installation a gasket on the water heater failed and caused a small leak and triggered the automatic supply shutoff they installed (and it worked!). I called Radiant and they sent out the same tech within an hour, he replaced the gasket and made sure it wasn't leaking anymore. I'm sure they aren't the cheapest but I believe you pay for quality and that is what I received from everyone I dealt with.

Alan K.

07/07/2018 12:00:00 SA

Multiple options. Great technicians. Expertise. From call to install, they're great! They will definitely take care of you, the most qualified in the biz!

Austin W.

6/23/2017

Once again Marcel with Radiant Plumbing did a fantastic job for us. We had some issues with our plumbing where the pipes were vibrating loudly inside the house. This was quite scary to be honest and as soon we realized what was going on we called Marcel for help. Marcel answered his phone promptly and provided some information of what to do next. He was able to help us keep our home safe until repairs were made. I highly recommend Marcel he treats you like family and has the expert knowledge to solve all your plumbing issues. Thank you Marcel for the top notch customer service. You are the best!

Mark K.

7/27/2018

You must know...these are salespeople first and plumbers second. You have a busted faucet? He'll arrive on time and then explain that he's going to do a Full-service inspection of your house. He tells you everything wrong with your house and then gives you an estimate to fix it all worth thousands of dollars. It takes a REALLY long time for him to unroll all of this info out and you just want the faucet fixed. It's incredibly frustrating, the upselling going on.

We didn't end up using them because their estimate for fixing the faucet was over $300. We called another plumber who came and and fixed it in literally 10 minutes. It cost less than $100. Two stars because at least the guy was on time and friendly but no, I'd never call them again.

Rachel M.

8/27/2015

I would rather go to trade school and learn how to do my own plumbing than use Radiant again.

In short: Insanely high prices and never on time.

More details: It took Radiant 5 appointments to give me a quote for a broken drain pipe, and the service people who came to my home for those 5 appointments were cumulatively TEN HOURS late (i.e. We have someone heading to your house right now. He should be there in 30 minutes. 2 phone calls and 3 hours later someone arrives). Eventually, they gave me a quote, scheduled a day to do the work, but then the day before the appointment I got a call from the office saying they had made a mistake on the quote and the work would be an ADDITIONAL $1,700. I called another plumbing company who did the same job for HALF the price (not to mention punctually).

The good: the employees are very nice.

G W.

4/26/2019

NO GOOD. NO BUENO. I planned many days ahead and scheduled some a/c maintenance. I missed their we're coming call in the morning bya few minutes and what they do is knock you down to the end of their wait list! Then I waited and waited until late afternoon. Not cool.
It's not even hot weather yet. Imagine waiting in the summer for radiant?
Find someone else. there are lots of options that are more attentive and have better logistics than radiant.

Daisy R.

8/29/2018

My experience with Radiant was great. I got a huge water bill and called the city; they informed me I had a leak somewhere. My lawn is dead, I don't have a pool or irrigation system, so city told me the leak must be under the slab.
Freaking out, I called several companies and got answering machines. Radiant answered their phone and sent out Travis and Dave. They checked for any slow interior leaks, checked water pressure and then we went to the meter. They showed me what to look for when reading my meter, and pointed out that it showed no current movement-so the giant leak supposedly under my slab didn't exist. They could have just run the expensive test I didn't need and not say anything, but they didn't.
I did end up having them do some work, they were clean, fast and professional. Would recommend these guys highly.

Now my review for City of Austin utilities is gonna read a bit different.

Chase B.

2/26/2019

After a couple of weeks of noticing our clothes were shrinking after washing on cold water, it turns out the hot and cold water hoses to the washer were swapped. When Radiant put the washer back after doing drywall they put the wrong hose to the spot, even though there's large letters identifying which one is which!

They also reinstall our garden hose after removing it to hook up their hose. Just laziness...

Pb W.

7/24/2017

I was shopping around for my next fabulous plumber (the one I had counted on for the last 10 years retired) so I contacted Radiant to do a commode installation. When you're starting a new relationship with a residential service company it's a bit of hope for the best, plan for the worst frame of mind. Well Chris Taylor, the specialist Radiant sent, turned out to be beyond the best!!Personable, knowledgeable, happy to work with the equipment I had already purchased, Chris got everything installed and functioning perfectly in under an hour. He even left the floor cleaner than he found it! But I never ever got the feeling he was rushing so he could head to another appointment. The price was very reasonable on top of the terrific service. Love my new fixture and love that I now have my go-to plumber for the next ten years.

Ashley T.

10/08/2018 12:00:00 SA

Radiant has excellent customer service! They are always professional and on time. I'll definitely call them for any of my Plumbing or HVAC needs.

Connie H.

12/27/2017

Radiant made sure that they could accommodate me before the holidays.
The technician, Dylan, was courteous, efficient and knowledgeable. I appreciated his timely arrival and ability to get my disposal replaced so quickly. I couldn't have done without it over the holidays, so his expertise was doubly important.

Lynn N.

6/25/2018

I asked them if they would camera scope a washer drain for us, but was transparent and told them we have another plumber that is contracted with our home warranty that would do the repair but didn't have a small enough camera (and isn't covered by the warranty). They wouldn't even take the job, no explanation. Not cool.

K K.

11/15/2017

I've used Radiant several times over the past 2-3 years for plumbing and HVAC work. I've had the suspicion I was being up-sold additional, unnecessary and overpriced work but didn't confirm this until a recent service visit. The initial call for a tech to visit about a kitchen clog drain was $39. Immediately upon showing up he had me sign for a new price of $179 and did a small amount of work before letting me know that it would probably be $289 now. After not being able to unclog the drain he then quoted me $800 and a separate service visit.

I happen to have a family friend who is a master plumber and called him. I quickly realized the Radiant plumber was not only using the wrong tool for the job, but had been too lazy to drag the proper tool out of his truck and was trying to swindle me for nearly $800.

I ended up fixing the sink clog myself with a toilet plunger. Radiant guy acted like he was doing me some sort of favor by only charging me $179 for visit. My plumber friend was astounded they were 1) trying to up sell me to a $800 service; 2) didn't use the proper tools or put in the manual effort to unclog drain, and 3) wanted me to pay $179 for an issue they didn't even fix.

Pretty sure I won't be doing business with this company again. Their techs work on commission and appear highly incentivized to up-sell you on additional expensive, unnecessary work at every turn.

After a few phone calls to Radiant I did get them to refund the $179 charge for this visit.

Michael G.

6/29/2015

Cool looking trucks, and cool looking window displays. Too bad their service is lousy.

Back in early May I managed to break a bathtub faucet. Hoping that a larger company would offer a fast turnaround I called Radiant, and sure enough they were out rather quickly. Unfortunately, the fix was going to involve breaking the tiles surrounding the bathtub faucet, and the plumber on the job suggested that it was better if I get a professional to do that, and then call him back to finish the work. It seemed like a reasonable thing to do, and I appreciated his candor. I wasn't fond of having to pre-pay for the work, but, well, it's a credit card, I can dispute it if I have to.

It took awhile for me to get that set up, and in the process I had a couple of questions to make sure we did it right. So I called and asked the dispatcher to have the plumber call me back... no luck. A few days later I did so again... and again, no response. Not cool. But heck, they're paid to fix plumbing, not chat on the phone, so I wasn't ready to write them off yet.

I told our tile person to go ahead and make her best guess, and once she was done removing the tiles round the plumbing fixture, I scheduled an appointment for June 12. I was offered the choice between a morning appointment and an afternoon appointment, and I took the morning.

June 12 rolls around, and... nothing. No plumber, and more importantly, no phone call to give me an ETA. I placed two calls to the dispatchers, who said they'd call me back... finally, at 12:28, they called me to tell me that he could be there in 30-45 minutes. Well, no can do: I have a new job, and it frankly didn't look good as it is to clear my morning out to accommodate the appointment as it was. And I had a 2PM I couldn't change, either. So I suggested that a refund was necessary here so I could make alternate arrangements.

That afternoon I got a call from a manager; and after some phone & message tag we were able to speak a few days later. I had frankly intended to just say thanks but no thanks, but he offered to refund my money, to send one of his quality control supervisors to do the job, and to personally oversee the job by phone. He offered me an 8:30 appointment on Monday, June 29, because that was a day I knew I was going to be able to work from home. He claimed that the 8:30 appointment would make sure there was no prior call to delay things.

Well, it's 10:55 on that June 29th, and... nothing. No phone call, no text message, no plumber. Zip. Zilch. Nada. Oh, and no refund yet on the credit card. I'll do them the courtesy of one more call to demand that refund and then I'll be filing a dispute with the credit card company.

Steven R.

9/19/2015

I have just had my second experience with Radiant and i kind of regret giving them 5 stars last time as I fell for their sales pitch and a shining new water heating system! This time called them out for minor AC repair, within minutes the tech found a major issue and quickly transformed into the slick salesman. I was a bit unsettled as he followed identical script of the last visit, thousands of $$ of repairs required and may not be effective but with easy credit you have a completed new system. something in me didn't trust him, he became pushy so I asked him to leave.

We received another opinion and I realized everything they do is highly priced, much of it not necessary.

Beware as their techs are well polished sales guys, it's profit over customer needs for Radiant.

There is no doubt they are very good at what they do, I suggest getting more opinions and comparing prices before committing to anything with them.

Laura S.

08/09/2017 12:00:00 SA

I believe it is super important to support competent local businesses. So after hearing their radio ads, I called Radiant. We had a fantastic experience with the plumber from Radiant. We needed maintenance on our water heater (flushing) and had a dishwasher leak. We had questions about our plumbing and Louis was an effective teacher for me and my husband about how to adjust water pressure, water shut off valve, and water heater maintenance. He was very professional in every way- he called first, showed up on time, and wore his shoe covers every time he entered and left. Everything was left in perfect condition when he was through. I will call Radiant next time I need a plumber or HVAC/Heating repair or maintenance. Great support staff in the office, too, they picked up promptly and recommended another local service to me too!! Yay, Radiant!

Jens B.

5/20/2008

Okay, here's the scoop. I actually yelped plumbing, and got very little feedback, and I went to the dreaded Shitty Search, and low and behold here was Radiant Plumbing. So, I went to their website, and they looked pretty dang cool. Since the Master Bathroom shower was busted, and Suzie M was depressed, I got up and started calling. I actually called Radiant, at 7.30am, and caught someone on the phone, who said she just got in, and she would call back in 10 mins. An hour later I called back and got another individual, who was surprised that no-one called back, and would be back in touch when the dispatcher was out of a meeting in an hour. About 3 hours later, the dispatcher called, and I had already left the house, and was at work, and couldn't schedule anything but I would call back. Not the best start, but I guess it wasn't an emergency.

The next day, today, I got the someone will be in touch between 2-4, thing, and I got a call at 2pm, saying the tech was on the way. I was at Home Depot getting a replacement faucet, since I was pretty sure that was it. When I got home, they were waiting for me, and were extremely polite. I told them, oh I know what it is, I already bought a faucet (thinking I got them here... he he), and he said, well let's have a look.

I showed them the shower, and he said, well I think it's really just a simple block on your shower head, and nothing more than that. You see I was already convinced I would need to spend another $600 to fix this shower stall, since I did so a year ago in the spare bathroom. He said, well let's take it apart, and the charge would be just a service call, $131.. Otey.. I know, what a dork I am, mr master plumber guy, knowing what needs to be done, and here I am spending friggin 131 bucks, since I didn't know how to put a washer in right...

He was absolutely right! It was a small washer which I had put in myself when I installed the shower head a year ago. He cleaned the line, took out the washer, installed everything, cleaned up the floor and left everything exactly like it was before he arrived, except we now had a working shower again.

This was great... no plumbers butt, no over expensive fix, no rip off.. Oh you got the faucet let's go ahead and put that in since I agree that is what is wrong, and that will be $500 please. Very professional, honest, eye to eye explanation and a fix...

Way to go Radiant!.. now just get that dispatcher on cue, and you would get your 5 star from me!

Louise B.

1/15/2018

I called Radiant Plumbing & Air on a Saturday in January 2017 and scheduled an evacuation of my water heater for the next day. No one called and no one showed up. I called Radiant and was told I was not on the schedule for Sunday. I called Radiant on Monday morning and made another appointment for the next day, Tuesday. Now mind you, I am still without hot water. No one called and no one showed up...again. Of course, on Wednesday I called another company who promptly sent a technician and fixed the issue same day. Here's the worst, Radiant called me 1 week later to let me know I was on the schedule for today. This is a full 10 days since I first called this company to come out and take a look at my water heater.

Siddharth J.

01/04/2018 12:00:00 SA

Way too overpriced for the services!

We had Radiant out for a possible sewage smell type of situation in our master bedroom. While the front end experience of fixing the appointment was smooth and the technician that was out was courteous and humble, in the less than 1 hour he spent with us, he was very much unable to figure out what was going on. That's because the said technician didn't have any tools whatsoever (gas leak detector, camera inspection etc.). At the end, the only suggestion i got was that they would suggest a smoke test and wrote up an estimate for $1000.

Not only that, they charged me $178 as a fee for diagnosis since the technician spent 1 hour or so. When I called back in, they explained that the fee is for diagnosis, which left me even more stumped since the technician communicated that it was hourly fee.

So, here I am - $178 short and I have not even an iota of information more than what the problem is. This would have been still fine but when I called back in to express my dissatisfaction, the recommendation changed from smoke test to possibly a dead animal in the wall and suggestion was to cut open part of the wall. So, I am not confused whether I should go for a smoke test or cut open the wall or get a video camera inspection.

I sincerely think that they should have done a better job of the diagnosis. I was actually the one suggesting to the technician that maybe this or that could be the issue.
This experience was really short of my expectations and charging $178 for that was not right.

aaron b.

02/12/2020 12:00:00 SA

Excellent service started with the free home inspection by Zach V. who put me in touch with Cory S. who provided exceptional service with his duct testing systems and then to the guys who did the work. thanks to Tim and Calvin for a thorough job with the computer assisted duct sealant and to the hardest workers of the bunch, thanks to Arturo and Rene for all the duct work and insulation fill in the tiny attic crawl spaces. The only area for improvement is I asked over the phone more than once if they did attic blow in insulation and I was told no twice. Cory was the person who finally let me know they did do that. Anyway - all in all exceptional work and everyone on the team did a great job. Happy I chose Radiant for the job. Thanks again guys.

Tracy W.

8/25/2015

Please beware of their pricing strategy. Recently I had them out to diagnose and repair 2.5 year old water heaters. After a 20 min look the tech came back with 4 options. He began with replacing the entire system for $5k and then worked down from there until finally we got to the least expensive with a qualifier that he didn't actually know what was wrong. I had him explain the costs and the response was it's the cost of
doing business. To sum up I called another company who quickly fixed the problem for $700 less than Radiant. I confronted them on this with no response.

Rick S.

11/16/2020

update - a nice lady called me and said there was a BYOT (buy your own toilet) option.

Greg J.

04/06/2015 12:00:00 SA

Our experience with Radiant Plumbing was fantastic! I had a good feeling about the company from the ads I had heard and the conversation I had with the representative on the phone. I was little put off about the service fee, but other companies had a higher fee!

When Chad showed up, we hit it off right away. He offered to put on little booties, and I told him it was not necessary.. we have two boys, the rug had seen worse! :) I let him up into the attic and followed him up. He took just one look and gasped and told me that we immediately had problems.

Chad talked us through this predicament we had gotten ourselves into. He immediately showed us the problems, and recommended that we shut them down, and drain the one worst off. Apparently the inner vessel had broken, and the water had corroded the metal tank and it was leaking. He stuck around to help us do that and probably saved our attic and our home from significant water damage. I knew one was having problems, as the pilot light kept going out, I had no idea it was that bad.

We talked downstairs and compared prices online and decided it was best to have a professional like Chad do the work. He kept us in the loop the entire time, arriving on time, and working for 7 straight hours until the job was done right. He replaced both water heaters and added features and capabilities that we left off by the original home builder that brought our new heaters within operating and city specifications.

Chad even installed a natural gas adapter bib and quick-disconnect on the outside of the home. When I ran into problems using it, I called him and he was very helpful in trying to get me going. He even called back to ensure everything was going well!

Thank you!

Thien N.

02/12/2016 12:00:00 SA

Response, Respect, and Really good work from Radiant. We had a water heater break flood our house, after calling several plumbing companies- within 2 hrs, Radiant was first to come out. The tech was David and the delivery driver was Sergio, both showed a high level of customer service and they gladly did their work. David answered my multitude of questions and then took his time replacing the water heater- $2500, seemed expensive but you get quality product (Rheem), 2 yr warranty, and Radiant takes care of the city permit and inspection as part of package.
Be careful that lower prices at others may not include the city permit/inspect.
Overall, very happy that David got our lives back to normal. More affordable pricing would get a 5th star, otherwise superior service.

Laura H.

3/28/2017

OMG!!! It really is a bad day when you get home and your house is 84 degrees, dog is panting, baby is upset and sweating, your tired and hot, and there is no breeze blowing outside. Immediately you start to panic what now???? I'll tell you what, call Radiant Plumbing and Air Conditioning!! I was absolutely out of my mind until Joe L. showed up, within the quoted 45 minuted time, he listened to our problem, did some observing, and fixed the problem in no time. He was so professional, courteous, thorough, and quick to fix the issue. We are all so happy, cool, and feeling relived that Joe showed up at our house. Thanks Joe and Radiant Plumbing & Air Conditioning. I will keep you card handy!!!! :)

Roy J.

9/28/2015

Do yourself a favor and take the time to get multiple estimates from different companies, get referrals from co-workers and friends, do your research, etc,.

I almost paid this company $9,000 for a new AC unit when the next 3 contractors I met were literally half this price with the same exact warranty and even better unit! Do the research on the unit they are installing and compare labor prices and this company is severely over priced. Do not believe the technician no matter how nice they seem as their bank account will be doing the talking.

If you don't care about your money then by all means they're a fine company.

Aj M.

12/12/2015 12:00:00 SA

Price gouging!

Pros:
Available 24x7. Useful if you have a leak in the middle of the night

Cons:
1. They charge you 2-3 times the market and claim it is necessary to make a 10% profit
Specifically, I was quoted prices of $600-$900 to install a new toilet (labor and material).
Meanwhile, 2 other Top (Yelp) rated plumbers quoted $125 - $155 (labor) for the same job. These other plumbers also suggested materials to buy from Lowes for a total cost of a high quality toilet at ~$365-$395 (using a top rated American Standard toilet).

2. Unlike many other top rated plumbers on Yelp, these guys will not provide you a free estimate. Instead, just showing up will cost you ~$40. Even if they did nothing during their visit.

Bottomline: OK if you have an emergency and need someone right away - but be prepared to be skinned alive on pricing. In all other times, this is not a company I would like do business with.

Jane D.

4/26/2017

I can't trust Radiant, neither should you.
I am writing today to tell you about my experience with Radiant Plumbing and A/C. My husband has recently died 12/02/17 and management of our 4plex has fallen on me. When apartment C was to become vacant I remembered that there had been many problems with the Lennox A/C HVAC system which was installed 02/07/2014. The vacating tenant said he had difficulty with A/C coming on and went inside the closet, to the unit to turn it on.
The problem I remembered my husband speak of from 2014-15 were said by Radiant, to be manufacturer issues. Radiant also quoted a new unit for our home, telling us they couldn't replace the fan which was broken.

When my husband & I got another company to look at our home unit, they replaced the fan, no problem, and my home Lennox unit is running fine to this day without any further repair. Needless to say after all the issues with the new A/C unit at our rental property 7000 Oak Meadow Apt C and the aggressive sales pitch to buy a 10K system when it only needed a part, I decided to call ABC Home & Commercial Services/Austin to look at the problem system at Apt C on 02/01/2017. I have attached the invoice, which I paid, even though I have a 10 year parts and labor warranty with Radiant/Lennox as there had been a breach of trust in our dealings with Radiant.

When Radiant installed the new system they failed to hook up the heat pump, which was frankly an unnecessary feature we were sold. The unit it replaced which by the way had a broken fan as well (which should have been repaired instead of replacing,) had no heat pump. The wire to the heat pump was never connected in the installation by Radiant because that would have required a wire to be run and dropped from the second story attic to the outside unit.
Also a valve was completely missing inside the outside unit. I had ABC run the wire that Radiant failed to connect on initial installation. ABC also diagnosed the missing valve issue along with a few other issues.

I called Radiant and told them they needed to replace the valve and reimburse me for over $700. I spent to correct their faulty installation. It took over 2 weeks for Radiant to do the valve repair. I received no receipt or paperwork for the valve installation. Fortunately I didn't have a new tenant. I was speaking with Vic at Radiant and I was disappointed at the delay in valve installation and Vic's unreliable expertise. The man couldn't figure out how to change an A/C filter.

To date I've had no response from Radiant.

As I pursued more information about this defective unit and Radiant with Lennox, I discovered that they never gave us data to register the new unit with Lennox. This is a lot for a new widow to take on. If Radiant was a member of the BBB I would pursue them with the information I have conveyed in this letter.

Save yourself time and money, go with a company that is a member of the BBB.

Matt L.

9/14/2017

I called Radiant Plumbing to detect a supply line leak at my home and they sent out JR and Sam Sr. Both were very nice and very professional. They explained what they were doing during the process and I could tell there was a lot experience between them. They went out of their way to take care of the problem and the pricing was fair considering some companies see a nice house and you see dollar signs light up in their eyes (Cha Ching!)
The charge to come out was lower than a lot of other companies and it goes toward services performed.
I highly recommend them!!!

Nick M.

08/12/2017 12:00:00 SA

I used Radiant because they were the only plumbing company out of the four I called that could make it out that day. I had a leak coming from under the wall into my garage. And I was on the way out of town. Long story short, I was charged $4,400 to fix a leak and here is the final result. Also, when I complained about the outrageous price, I was offered a 10% discount not to write this review. Oh, the did offer to send their handyman out to patch the holes the plumber left, like that was a huge favor. Find another plumber. Any plumber.

Angela P.

1/22/2017

The guest bathroom shower would not get hot. With all of the visitors, I will have in the next few months, this had to be resolved. My husband made an appointment with Radiant. A service specialist named Jake stopped by. He did a thorough job. He checked to ensure everything, and I mean everything, was in working order. He discovered a problem with the master bath toilet, and with my permission, repaired it. He also replaced the valve in the guest bathroom shower and cleaned up the buildup around the valve area. Jake was courteous and professional. He also explained in detail what he was doing and why. I haven't a clue about plumbing, but it was nice that he took the time to educate me. The only complaint I had was the price. I paid $372, which seemed like a lot of money for 45 minutes - if that - worth of work. However, I don't know if the amount I paid is unreasonable, as I did no cost comparisons. Also, keep in mind I haven't hired a plumber in 10 years, as I had no need for one. Maybe the price I paid is reasonable. Regardless, I am happy with the service I received! If I have a plumbing need in the future, I will call Jake again.

Shawna M.

03/08/2017 12:00:00 SA

So, at 1pm, while I was at work, my shower began spewing water with no shut off, so my housekeeper had to turn off the main supply to the house. When I got home at 4pm, Radiant was able to send a technician- same day- and the shower was fixed and water supply restored by 5:30. Technician David Bollmeyer was friendly, courteous, and gave me three different pricing estimates (yes- I have a backlog of plumbing issues to attend to...) I chose not to pay for the water heater flush, but he was kind enough to show me how to do it myself. A+ service!

Andrew G.

9/21/2015

Technician came and charged us $39.99 for the visit. Before even looking at the hot water heater, he told us we should expect $500 - $800 for a minor or major rebuild. He then relit the pilot light on the third try but, nonetheless, charged us the $196 diagnostic fee.

After I posted this review, Jessica from Radiant called me and asked me to describe our experience. I told her our story and she understood the technician should have been more forthcoming with information before charging us the full diagnostic fee. She agreed to refund to us $100 of the $196 fee. Better than nothing. She offered to send another technician. We are thinking about it. I would still categorize our experience as unacceptable.

Elliot L.

05/06/2015 12:00:00 SA

Sometimes you get lucky and sometimes you don't. I needed to have 2 water heaters shocked to get rid of built up sediment and eliminate to sulphur smell that was always present in the hot water.

I called Radiant and set up an appointment. They came out on time and began work. The water heaters were drained and the sediment came out. Then they used vinegar instead of chlorine to shock the water heaters for the sulphur. The charge was $350 and I paid the bill and thought we were good.

It lasted for about 5 days and then the rotten smell came back. I called them to have the work re-done. The morning of the second appointment they called to tell me that they don't use chlorox for heater shocking treatment.

The supervisor called a little while later and we talked. I said I would prefer to have both water heaters shocked properly to get rid of the smell, or if they can't, refund the money. He said the General Manager will call me later.

Well, it's been a week and nothing. I'm out $350 and I still have a sulphur smell from the hot water coming from the faucets. Now I need to have another plumber come in to do the job right.

This time I lost....and their follow through is non existent.

Biff P.

9/30/2017

A few years back, I took advantage of their offer to drain water heater and do a whole house check.
After checking throughout the home, the technician said I needed $7000 in repairs. Ended up spending $800 on a couple
of items. Never have needed the other repairs.

Morgan B.

08/03/2017 12:00:00 SA

Let me start off by saying the technician was very friendly and mostly on-time (for an after hours call). HOWEVER, they charge $159 just to come out. THEN they tried to charge us a total of $753--$251 to drain the compressor line and roughly $502 to take 10 minutes to replace a capcitor which only cost $30. Upon trying to talk them down, they dropped the price of the capacitor replacement to $285. Needless to say, we did not take them up on their offer and we were still out $159.

Joshua G.

9/17/2019

Let me start off by saying they charge you $180 UP FRONT as a diagnostic fee. They claim this will be deducted from to work they do but IT IS A SCAM. With your 180$ collected up front they are free to charge you any absolutely ridiculous price they'd like for a repair. In my case, I had a water heater that needed a Thermopile replaced. I knew that was what it was based on the flashing lights that tell you the problem in the front of the unit. Technician told me to expect 30-1 hr labor Maximum. The part needed is 25-45$ from home Depot depending on what brand you go with. After looking at the system and agreeing that the Thermopile needed to be replaced, I was told the cost was going to be 384$! I immediately knew that's this was absolutely ridiculous but my options were A) let them keep the 180 and find someone else to do it for 150-200$ or B) Allow their obscene practice to profit them add just suck it up and pay them. CLIENTS BEWARE! BY COLLECTING THEIR FEE UPFRONT THEIR GOAL IS TO TRAP YOU INTO WHATEVER UNGODLY PRICE THEY WANT TO CHARGE YOU!

A D.

12/01/2016 12:00:00 SA

I was getting ready to sell my house and had a leaky tub faucet. I called one smaller company that was overbooked, and they referred me to another small company. The second one never returned my phone call.

Radiant scheduled me reasonably quickly, and they sent Jake Schmidt. Jake arrived in the time window, and replaced the faucet cartridge. It may have been a little pricey, but I appreciate that he gave me an upfront estimate before starting the work. Leak fixed. Professional service. No complaints.

Henry L.

10/24/2017

I called this company to ask how much it would cost to replace a garbage disposal because I KNOW I need a garbage disposal. I know the size and all the specifics because I had called a plumbing company prior to Radiant and other plumbing companies. Despite me knowing I need one- the lady (Jennifer-receptionist) still wouldn't give me a quote for the replacement of one!! She said they would have to send a tech out to see the scope of work. Really- so in other words just try to make more money for things I don't need. Why not just give me a quote for a simple replacement of a garbage disposal? I won't be calling this company and will make sure to let my community know as well. Other companies freely gave me quotes - not the actual price but at least a round about price.

Derek D.

3/25/2017

Our kitchen sink was having a slight leak, so we contacted Radiant Plumbing in order to setup a time for one of their technicians to come by and fix it up. We called on Wednesday and setup an appointment for before noon on Saturday. Come 9:45a Saturday morning and we get a call from Radiant informing us that they will not be coming by after all.

The call wasn't that the technician would be late, but that he just would not be coming on Saturday at all. Let me remind you that we received this call 2 hours before our scheduled time.

I don't know about you but if I told a client that I wouldn't be sticking to my commitment, I'd lose that client. If Radiant can't keep their business running to hit their own appointments, then maybe they shouldn't be in this business.

When it comes to plumbing, there are tons of other companies to choose from, and I don't recommend that you ever choose Radiant.

Lyndon J.

03/03/2015 12:00:00 SA

Had a terrible commercial experience with this company. I was at McGride's gun parlor having some guns sighted when I decided to give them a whirl. Very pleasant woman came into the main room where a truck apparently crashed through the wall. She was real clear that it would be a $43 service fee to look at my ice machine at my business. Fine I said as long as it goes toward the ice machine cleaning at my bar. The very next day they rushed over and told my bartender it would be $969.00 to Clean an ice machine? That's worth maybe $650 on a good day? What the hell kind of scam is this. Then I heard from a former employee that they were a little short last year from leasing all these flashy orange vans and trucks. This shortfall is hardly a customer's fault and being stuffed to make up profits is not a good way to foster goodwill in the bar biz

Get back to basics dude and start running an ethical business. Lance Armstrong Foundation we are not. And I am certainly not giving charitable contributions to a poorly run business. They even have a goofy ad on Pandora.
Wow!

Alex C.

7/22/2017

Radiant is way overpriced with their plumbing charges. Too the point where you could classify it as price gouging. After calling Radiant out to assess the plumbing in my master bathroom, they quoted nearly $400 more than what I eventually got the job done for. Over six hundred dollars for a job that ultimately cost me less than $200 with a company with less bells and whistles. That's an absurd difference in price for the exact same job. Thank goodness I chose to eat the cost of the service call and shop around for other quotes. My advice... look elsewhere first before you call Radiant. Unless you want to pay an extra $400 for a technician (who was admittedly friendly and honest...Radiant's only saving grace) with shoe covers and a fancy tablet.

Cary M.

6/15/2018

Pros: Fast, professional service that got the job done the same day. Cons: Lack of pricing transparency. Had a very simple sink clog and could not get any information whatsoever on the phone about even a ballpark idea of service cost beyond the $39 service call. Obviously there are unknown factors that affect outcomes, but a call of this type generally runs in the range of $___ to $___ would be helpful. Technician arrived and with only a glance at the sink itself (not even the pipes) he immediately quoted two specific prices for two types of service.

So, I'll give you the information in case you are looking: running a snake down a partially clogged bathroom sink will cost you $225.67.

Lisa M.

11/01/2017 12:00:00 SA

The customer service we received from service specialist Jason McNutt was excellent. He ensured our concerns were taken care of when installing our tankless water heater. Thumbs up for the great response time and professionalism of Radiant Plumbing

Fallon B.

11/14/2014

This group of people is AWESOME! They went to help Austin Pets Alive! to fix their heating system at no cost! Bless them... The dogs are now keeping themselves warm outside.
Definitely will use this company when I need and I highly recommend you to use Radiant Plumbing & Air Conditioning.

Timmie B.

10/18/2016

I had roots growing through my cast iron pipe (1935 home) and several clogs in the main waste water line. I had the opportunity to work with Eric to diagnose the situation and provide an estimate for the repair. Eric was exceptionally professional and really worked with us on the pricing of the repair (as well as clear the clog from the pipe). I appreciated him following up with me and responding in a timely manner when I had questions. If we have any future plumbing issue come up, we definitely will contact Radiant Plumbing again!

kent n.

10/13/2016

Eric Davis fixed a clogged tub drain quickly and professionally. He explained every step of the process and his first attempt with the Super-Vee drain cleaning machine did the trick and avoided the more difficult step of removing the toilet.

Could'nt recommend Eric more highly. Great Job!

Mari K.

12/19/2019

We had an excellent plumbing experience with Radiant and our service specialist Talmage. He went above and beyond diagnosing a hot water pressure issue for us. It's been an ongoing problem for us for a while and we'd previously had other plumbers out who tried fixes that never worked, and generally seemed uninterested in figuring out the actual problem. Talmage was very thorough, hard working, and great at explaining everything. After the diagnosis, Talmage and his supervisor Zach came back with options within 15 minutes, and were able to start on the job that day. They were very enjoyable to work with, explained things every step of the way, and left us in a much better place than we were before reaching out. I will absolutely call them again if we have other issues in the future.

Allison B.

1/28/2018

They don't guarantee times there are no windows like with other companies it is just we'll try and get there around your schedule. The guy who did come out to look at our pipe issues and he was cool and nice but he had to call a second technician which took extra time. You have to be willing to wait around all day. And we ended up going with someone cheaper.

Lisa F.

03/11/2011 12:00:00 SA

If you like flat rates and paying exhorbant prices this is the place. The plumber who came, Gary, was very nice and very professional. Otherwise I like my old plumber, LC Parker. He comes when needed and you do not have to wait a day or days to see him. He is honest and personal. And his prices are sooooo much better.

Prices... Radiant $180 LC Parker $45.
The job- replacing the cut off valves behind the washer dryer.
I asked about bath tup drains...
LC is well less than $200. Radiant $212+

They are all licensed plumber.

Kyla R.

12/09/2019 12:00:00 SA

Matt and Nathan took care of all of my plumbing needs including a new water heater. You are in good hands with Radiant for sure.

Lesli J.

7/23/2020

Our A/C went out - it would turn on, but no air was blowing into the room. We called Radiant because we'd seen their commercials and liked that they were local. Customer service was great as far as scheduling - they came out the next day - which is always nice when it's summer in Texas and you have an AC problem! That's where the customer service stopped. I won't name the technician, but he treated this like a sales call, not a repair call. He took a look at the unit upstairs and outside and said the blower is seized up and we might need a new coil. He went on to say that you can't find coils anymore and that even if he replaced the blower (which is really expensive) he couldn't guarantee that the unit would work because he wasn't able to run the appropriate diagnostics, on account of the blower not working. Then he sat down at our dining room table and started talking new A/C options. After this discussion, we thought maybe we needed to consider replacing the unit, but thought we'd try one more company to diagnose...Enter Blue Sky Heating and Air. Their technician stated that we needed a new capacitor (which he had in his truck), a new coil, and more freon. There was absolutely NOTHING wrong with the blower. It took 7 days for the coil to come in, but they are available, despite what Radiant said. AC works like a charm now. I am so disappointed that Radiant tried to take advantage of us and didn't properly diagnose the problem.

Sheila M.

12/09/2019 12:00:00 SA

Had a plumbing issue in a bathroom in an upstairs house. The plumber tried a long time to get the drains in the sink unclogged but the issue was not resolved. There is a T and the snake would go down the bottom of the T. This part was 453.00 for no repair still clogged. Why would they charge the whole price when they didn't fix my problem. All they wanted me to do was to charge me over 900.00 to put a drain whole which also included putting a whole in the room next to it. NO!!!! I called another pluming company to come out. The this company got it done unplugged from the attic. They also showed me the pricing of how plumbers bill, now I know that just want the money, not a good rating for service. The company that came out said if they don't fix it there isn't any charge. Bam! I will use them again.

Jyoti m.

03/07/2017 12:00:00 SA

This company is way too pricey. They are very courteous and timely. However, they always give you options on fixing the problem, where prices range from over 600 dollars to about 3000. They also tell you what else needs to be fixed in the house. We have a couple of toilets that run continuously, and the minimum charge for fixing them was 600 ( low end) and 950 (high end). No wiggle room. They claim that they use top of the line material and brass fittings. We figured out that the rubber ball in the toilets was heavy and needed to be replaced. Definitely not warranting the 600 -950 price range.
Will not use this company again.

Renate J C.

10/18/2016

Woke up yesterday morning to a flooded back yard and feared the worst. Radiant had a tech, Jake Schmidt, out within 30 minutes. After checking everything out, it was discovered that my neighbor's hose had been left on and in turn, flooded my back yard. Whew!!! But Jake did check everything out thoroughly and discovered a few other issues that I need to address, but nothing of the emergency nature. Jake was as a good a service tech as I have come across. I will definitely keep Radiant in my contact list. Thanks Jake

John S.

01/04/2017 12:00:00 SA

Don't waste your time with this company like this company wasted mine. Contacted radiant plumbing at 8a on a Monday for a water softener issue. I had never used this company, but had heard of them. The person I spoke to seemed a little lost. He told me they were too busy that day, but would get to my house Tuesday morning.
Tuesday afternoon I got a call and was told they were too busy to get to my house, but would be at my home first thing in the morning(one day of work lost). By 930 Wednesday they had not shown up. Not wanting to lose another day of work without accomplishing anything I cancelled the appointment. The guy I spoke to on the phone could care less that I cancelled and seemed rather happy about. Don't use this company

Chelsea D.

7/30/2019

Get a second opinion! Radiant lied and told me my HVAC system was 9.5 years old when it is actually 4.5 years old. Luckily there are other companies out there that actually have a conscience and saved me from being sold a new $8000 system. I ended up only having to pay $800 with another company because the part that needed to be replaced was under warranty. Three separate technicians from Radiant came to my property so this is not a case of one person being shady, this is clearly a common practice for them to rip people off by taking advantage of customers when they are in distress in the summer heat with no AC.

PR H.

08/01/2016 12:00:00 SA

HVAC was replaced and everything Woody said they would do was and is being done! they truly take care of their customers and we are happy to be back in AC and having lower electric bills. it was expensive, and probably a little more with Radiant, but when you pay for what you get it's worth it. plus they helped with financing, including getting in on the special Austin Energy loan program. All is well again, thanks Radiant!

Susan A.

10/14/2016

A Radiant Plumber named Tim Jordan told me not to use Radiant for AC because they grossly overcharge. One of his buddies from Radiant came out and did a side job for us. He did ok and he offered to put in a brand new AC unit for $2900. We didn't do it because it seemed kinda sketchy. Tim did do a side job for us for $300. Installed new sink, faucet and I think garbage disposal, etc. Anyway I wouldn't use them because if their own employees say they overcharge I'm sure they do.

Emily A.

04/09/2015 12:00:00 SA

Frustrating experience with customer service / scheduling.

I've had a decent experience with Radiant in the past and decided to try them out again. I called Wednesday evening to set up an appointment to have a faucet and garbage disposal installed and was told someone would be able to come between 11 and noon the following day. I hadn't gotten an update so I called the office around 11 on Thursday and was told a technician wouldn't be able to come out for a few weeks at the earliest. I explained that I had been told someone would be able to come out today but the customer service rep didn't seem interested in trying to accommodate at all.

Very frustrating. Found someone else (Roto-Rooter Plumbing) and won't be calling Radiant Plumbing again.

Erica H.

10/01/2019 12:00:00 SA

They're not cheap, but when in a pinch they are professional and courteous, and fixed my sink clog in a jiffy. They did not hesitate to show me how to fix it myself in the future, either!

Mark S.

7/22/2016

I continue to be impressed by the service provided by Radiant. Recently had a small part fail in our relatively new AC unit. Radiant replaced under warranty, arrived when they said they would, did what they said they would at the price they quoted. Technician Joseph Lodzinski was top notch, as have been everyone else I've interacted with. You may or may not find lower prices for the same hardware or services but you will most certainly get what you pay for with Radiant.

KC B.

4/21/2017

(Finally) Received my refund and did not have to accept the customer agreement. Just wanted to thank Radiant for doing the right thing.

Tori H.

07/09/2016 12:00:00 SA

Came home this afternoon to find my ac not running and my house feeling more like a sauna than a home. Called several companies that advertised 24/7 service that told me tomorrow or Monday some even asking if it was an emergency or if it could wait until normal business hours. Called these guys and for the first time during this process felt important and that I was being taken seriously. I was kept in the loop the whole time receiving updates on when I could expect a technician. When Chris got here he pinpointed the issue and fixed it quickly. I will defiantly be using and recommending them again! Anyone who comes out at 9:45 on a Saturday night and has a great attitude and treats you with respect is a company to do business with in my book!

John B.

7/20/2016

I used Reliant plumbing to repair a leak in the slab of my foundation. They developed a plan and then executed to plan and did a great job. The service personnel were extremely courteous and professional. The did a great job with communication...I was very pleased with the service....I would recommend them in a heartbeat...and oh by the way of all the plumbers I called on a Saturday morning that claim 24 hr/7 day a week service they were the only ones to return my call and backing up what they advertise...Nice Job!!!

yongi t.

2/15/2018

Another excellent service call from Radiant. Smilin' Juan M knocked some sense into a misbehaving toilet in record time and at a fair price. I remain a happy and loyal customer!

Mike C.

9/22/2014

I know it's quite a drop from 5 stars to 2 stars, but after the experience I had today with another plumber, I just cannot fathom ever using Radiant again.

I had another plumber come out and fix a problem in 15 minutes for just over $200 (and that included the $45 + tax for the part), that Radiant quoted me $1,000 to fix. Un. Freaking. Believable. $1,000???

I'm still giving Radiant two stars because they are prompt, professional, and at least in my experience, always available on the same day you call. But unless I have an emergency and can't get anyone else out to my house when I need someone, I will never use Radiant again. Their prices are simply outrageous. I highly recommend looking at other plumbers on yelp before you give Radiant a call -- unless you simply don't care about being drastically overcharged for everything.

TD C.

09/11/2019 12:00:00 SA

Yesterday at 11:45am our AC made a really strange noise and quit cooling. I shut the unit down and called Radiant expecting an appointment late in the afternoon or the next day. When the lady answered the phone she was extremely pleasant and caring and said that they had a technician available that afternoon. To my surprise I received a call back within 45 minutes saying a technician was on the way!!! The quicky check price is 39.00 - we opted for the more extensive check which was 178.00 which checked the refrigerant levels and leak checked the compressor and coil-- luckily the technician could not find anything wrong with the system except for the drain system had a lot of algae build up which most likely tripped the float cutoff switch. The tech Joe was very nice and super experienced with 16years in the business- he explained everything very thoroughly and our system was cooling when he left. Super happy with Radiant and won't hesitate to call them in the future.

Martha P.

9/23/2016

These guys came out for an estimate that they billed for and suggested it would cost more than $10,000 to pipe water lines to a washer and dryer. Two other estimates were both under $2000. These guys grossly overcharge. Do not waste your money on an estimate.

r s.

08/01/2015 12:00:00 SA

I'm torn between giving an updated 2-star or 3-star review. I'm choosing 3 stars because I think we all deserve a second chance, that Radiant's customer service overall is pretty good, and because they said they emailed me the itemized bill when they would. (They don't seem to be the kind of people that lie about these things.)

Jessyca called after my last review went up to apologize and figure out what had happened. She had a copy of John's invoice and forwarded it to me. She called back later to be sure I received it. She also explained why there had been a delay with my refund and got the ball rolling (again) to get me the $300. The money was credited to my account the next business day.

I am still disappointed that the cost of a new faucet is 3x the amount from an online retailer, and that I was charged $110 for the plumber to go off-site for a part (is that normal?).

It was such a hassle to go through all of this but the fact that Radiant kept wanting to get it right with me, tells me that they do want their customers to be happy with their work.

Kristen K.

7/29/2019

Very expensive and overpriced! The service providers who came out to my location were very nice, with the exception of a few odd comments, but the service was extremely expensive and not particularly worth it. I had to pay hefty fee to have a weekend visit, and then when the provider came out he was here no longer than 10 minutes to tell me on weekends they cannot actually do work on the weekends because they cannot get parts-- which no one told me until AFTER I paid the weekend fee. They scheduled an appointment for the repairs without telling me or confirming, they just set me up for the next available time, and I was then surprised by the appointment. They repaired what they needed to, and after they left I noticed a crack along my toilet bowl which they said was there before even though I had never seen it. And then more issues came up with the same appliances, meaning I had to call yet again for a third visit which they said I would need to pay for despite having pointed out these issues from the beginning. Overall- nice people, terribly expensive and not very diligent.

Luda D.

11/07/2016 12:00:00 SA

We are new to the area. Made a mistake not paying attention to the reviews that worn you about overcharging. Big mistake. That's exactly what happened to us.

You see I didn't make a thorough research about this company as on my browser it listed as the local company(I live in Lakeway). My simple thought was as if it's local, Lakeway is a small city, chances are they value their business. This company is not Lakeway based. We didn't go through with the business as just in short it's appalled to pay 275$ for the job that takes few seconds to complete and the part that costs no more then 30$.
I asked to send me the invoice via email with the estimation of job and what exactly is the name of the part we neede. After all , I payed 39$ for something rather then nothing. I still wait for the detailed invoice, meanwhile I include in my review what I've got from them.

Conclusion:
No , I would not recommend this company. Integrity is first( at least, for me). I'm glad it's not just my opinion , there are other's reviews that support that observation.
Pay attention to those reviews: sure you could have several companies to estimate and then make your choice but that's all time consuming. I was hoping it would be my one stop plumbing company for the future jobs. Choose local business.

Just because you think I could pay 10 times more ,doesn't mean I would. To change that part would cost my husband around 15$ if he would choose to do it himself, but to pay 275$ for a few seconds job(technician's estimated time and the part even with the market value plusS&H 30$) is just plain wrong.( Also I could see how it would happened and make the technician tempted to overcharge).

As you could see this is my firs review; you could imagine how this service made me feel if I decided to to spent my time and posted it. Hope it will help somebody like me in the future.

(Can't insert the photo of my email: here is in full what it states:
Task #ST-05-0025
Description :
Replace supply lines on !oen wide spread faucet( here is the part where I'd like to know the name of that part!!!)
Sab-Total: 275.75$
Total:275$

Very sad.

Kimberly M.

10/08/2020 12:00:00 SA

We have used Radiant for all of our plumbing needs and have had a really good experience every single time. But most recently Jason installed a gorgeous new Shaw Apron Front Sink for us. And after he finished he let us know he would put us in contact with Tim to complete the finish out of the trim work. It took a couple of weeks to get him out because when we did the initial removal of the old sink and replacement we didn't really know exactly what all would need to be done to adjusts the cabinet trim because all of the Shaw sinks are hand made and are slightly different in sizes. They aren't exact in their measurements due to the handmade nature. Jason did an amazing job of doing the initial install and replacing our old faucet with our new one as well. But we are so thankful he let us know about Tim. Tim works for Radiant to help finish out things that get modified or have to be removed during the initial plumbing repairs or replacements. We didn't know Radiant even had this department! Tim came out and secured our Shaw sink with additional support brackets on top of the 2x4's Jason put in place to make sure the sink, if completely filled with water, could hold its weight the way it is supposed to. These sinks are extremely heavy! After he finished adding the additional support underneath he hand crafted a gorgeous piece of millwork to trim out the sink. Before doing any of this he discussed the different options of trim work he could do for this style sink and we decided on the curved trim to minimize the focus on the cabinetry and to instead just have the focus be on the new apron front/farm sink. He was very meticulous with his measurements and it turned out just beautiful! He painted it once he had it installed and let it try and we now have a beautiful new sink and faucet that look like they were built with the house. We couldn't be happier with the work Jason did and we're so happy with Tim's work! Buying a home that needs sinks replaced or faucets replaced can be a challenge. Because a lot of times-- if you are faced with having to make repairs to the area work needed to be done on, you will have to go out and get a contractor. Radiant is a small company and they actually care about making the customer happy. They have replaced our hot water heaters with tankless heaters, replaced our water softener system, made repairs to leaky faucets and toilets. And now they have successfully removed our old farmhouse sink without doing any damage to the countertops or having to remove them and replaced the sink and trimmed it out. We COULD NOT be happier!!!! Thank you Jason. And thank you Tim!!!

Lucy P.

05/02/2016 12:00:00 SA

I have a Rinnai tankless hot water heater that was not working and blinking a code 12. I had another company come out and they told me I would need to replace the whole unit and would cost $2800 dollars . Decided to get a second opinion.
Called Radiant. They were very professional and got and appointment set up for the next day.
A very nice and professional plumber named David Bollmeyer came out , with in a very short time he had Rinnai on the phone to trouble shoting the problem. Got it fixed , charged me $ 178.00 dollars. It's been working great ever since.
It turned out to be a very minor repair and I never needed to replace my unit.
I'm glad I got a second opinion and saved myself $2800 dollars.
Thank you David !!! I will use Radiant again !!
But I will never call or recommend Mr Tankless

Brice C.

6/18/2019

I have used Radiant several times and it has always been a good experience. Most recently Radiant replaced the 17 year old HVAC system in the house we just purchased. The installation team led by Anthony was fantastic. Anthony advised me that in order to get new equipment into the attic space the trim around the attic opening had to be removed. Installation finished around 5pm and Anthony asked it it would be ok if the trim could be replaced the following day. Tim Ferguson contacted me first thing in the next morning and arrived around 8:30. Not only did Tim replace the trim, he insulated the hatch cover and added an insulating foam strip to ensure a good seal. None of this was present before and was on my to do list. Tim painted the hatch cover, gave me some extra paint and caulking material to use around my baseboards. I have had nothing but positive experiences with Radiant and suggest you check them out for your HVAC and plumbing needs.

Natalie S.

08/11/2016 12:00:00 SA

I agree with the other comments - they are con artists and if I could rate lower than 1 star I would. I was told over the phone when I made the appointment it would be a $39 trip charge that would be eliminated if I chose to use their company and I agreed. When the tech arrived at my rental property he called to tell me it would be an additional $178 just to diagnose the problem and at that point the $39 was non-refundable because it only covered his drive to my property. That's already $217 before any work is ever completed and they trick their customers into paying it by not disclosing fees up front.

Then they gave me a quote for repair and another for replacement of my A/C. Their quote was over $5,100 for replacement. I called another company who was able to do the same job for $2,400 - less than half!!

DO NOT call this company they are the absolute worst service company I have ever called in Austin.

Jason P.

9/17/2014

Needed an A/C tuneup. Submitted a request Sunday afternoon, got a callback to schedule within the hour.

Was elated that they scheduled me for Monday afternoon, but was severely disappointed when they had to reschedule for Tuesday between 8-9am.

By 9:15am no one had showed and got a call from Radiant. The operator said I was scheduled for an afternoon appointment but a technician was available to come over right away.

Louis was my technician and he was great. Very professional, apologetic for missing the appointment the previous day. Noticed I had kid/baby stuff around the house so he asked if my child was sleeping before he got to work. I thought that was a courteous touch.

His work was excellent, very professional and was in and out quickly and even gave me some helpful pointers on maintaining my HVAC unit and also what kind of air filters I should be buying.

A loss of one star just because of the scheduling was a bit of a disappointment, but otherwise very happy with their work.

Donna H.

9/20/2019

Terrible company. Spent over $800 to fix a heater problem and it didn't fix the problem. This company could not diagnose the issue and absolutely won't stand behind their repairs. Look elsewhere for service.

Dorothy B.

10/15/2019

This is one of the best experiences I have had with a plumbing company. Matt was professional and friendly. He arrived promptly at 8:00am and quickly got to work identifying that we didn't even have a problem (long story). I will definitely use Radiant for my future plumbing needs.

Bryan L.

3/21/2014

Fellow Yelpers,

I have written many reviews, some harshly critical, some gushing with praise, and most bursting at the seems with wit and humor.

Today, I am writing a review for a company, where I am almost at a loss for words. This is a company that I have no prior experience with other than enjoying their terribly clever radio commercials.

I know of a family that is going through a really tough time involving a loss of income, dealing with a sudden serious illness, and on top of that, their central heating and air going completely out.

On a intuition, I reached out to Radiant and talked to Andrea in their call center. I told her the story of my friend, his family, and their current struggles. He handed me off to Kyle who heads up their Radiant Helping Hands organization.

We exchanged several calls and emails to help RHH assess the situation and vet it to their satisfaction. This morning, Kyle drove out to meet the family and assess the state of their system.

I won't go into detail, as I don't want to flood Radiant with calls looking for charity, but I can tell you that what Radiant has done for this family is the most meaningful act of kindness I have every personally witnessed, and it has fundamentally transformed the family's outlook on life, and restored my faith in humanity.

Moving forward I will use Radiant Plumbing & Air Conditioning for all of my plumbing, heating, and air conditioning needs as they have proven beyond any doubt, that they are the only kind of company, with whom I want to do business.

When you are shopping for a service provider, remember, it's not about price; you get what you pay for. Also, this offers you a rare glimpse into a company's philosophy and the mindset of it's people prior to hiring them. I know there are mixed reviews for Radiant, but I have got to think that most were people who were already upset by a major mechanical breakdown that were looking for handy man prices from a professional firm.

Radian Plumbing & Air Conditioning is a top flight organization, and I unreservedly recommend them for all of your plumbing, heating, and air coniditoning needs.

Alex G.

08/08/2016 12:00:00 SA

I had Radiant plumbing come out to my place to fix a small leak I had already identified and isolated. When a plumber came out to give an assessment, he said there were no drain or bleed valves on the line in question and would have to add new ones. They quoted the job for $4700 and tried to sell me a new water heater.

I got a second bid at another service who immediately found the drain and bleed valves and fixed it for $550.

In short, my impression of Radiant is that they are borderline con-artists.

Hakyri W.

6/29/2019

Radiant is a great company got my business from here on out Christopher Rios great technician

Jim K.

7/16/2019

My A/C has been popping my breaker and I called Radiant to come check it out. The appointment process, communication and promptness were all top notch. The tech came out and looked the system over and said my control board was out because there were no error LEDs. Quoted me $1104.00 in just labor to replace it since it was under warranty and said that that may not even fix the problem. I'm no HVAC tradesman, but that only a circuit board that you unplug and re-plug wires into. After some internet searching, it turns out that the board was just locked out. Unplugging the breaker at the air handler brought the whole system back to life. It did go out again and another company was called to check it out. They added 3 pounds of R-410A and replaced a week capacitor for $515.20 out the door. Radiant either has inexperienced techs or they are out to rob people in the summer heat!

Jenny K.

3/15/2016

I have used Radiant for all my HVAC and Plumbing needs since 2012. First in a home I owned and now as a renter (called them in an emergency, and now my landlord is sold on them). They are responsive, honest, customer service oriented, and fast. They are not the least expensive if that's your only concern. However, you get what you pay for. With Radiant, you get follow up, you get things fixed the first time, and, you get, for example, someone out at your house at 10 PM when your AC breaks in August and your house is 95 degrees and no one can sleep.

Just recently, I had Chris, a plumber out at the rental house working on an issue with the toilets, and the scheduler, Morgan was awesome. She worked with me around an appointment I had to get him here in the morning. My landlord is not an easy sell. The fact that she, when I tell her there is a plumbing issue, now says, Oh, well, let's just use Radiant again, is akin to SEVEN stars. She usually goes for the least expensive first, no matter what. She gets it. Radiant gets the job done right the first time with guarantees and cutomer service. I cannot say enough about the quality of work and customer service orientation of this company (also, booties in the house, clean up after themselves, I could go on, and on).

Gretchen H.

6/22/2016

DO NOT use this company. They are extremely overpriced. You're paying for their expensive overhead rather than actual plumbing work. And whether or not they can actually get the work done is debatable. In my case, they did not. I had to go elsewhere. Call them to rationally offer your concerns and they give lots of lip service, but very little action.

Dianna P.

09/02/2019 12:00:00 SA

Had Tim out to do a repair on my AC and I cannot say enough good things about him. He was super professional, informative and thorough. He kept his work space clean and worked quickly. Finally, he was able to match our paint color on the repair area and it looks even better than before! Highly recommend this business and especially Tim!!

Scott H.

8/31/2017

Radiant Air really came through for me. Jason (tech) was friendly, polite and did a quality job. I appreciate the options and up-front pricing, without any salesy stuff. I also appreciate the communication from the dispatch folks keeping me updated on when I could expect Jason to arrive.

Gen A.

8/25/2019

Not sure why there are such negative reviews, as our experience was as professional and attentive as we could have asked for in a high-demand season. Yes, Radiant is not cheap but we felt the great service was well worth the price. Cheap is not what you want when it's 100 degrees outside and your AC doesn't work.
We needed a new 4-ton AC system ASAP in August for our main floor and called Radiant as well as our regular HVAC company. Both price quotes were comparable, but we opted for Radiant's 16-seer Goodman, with an excellent 10-year warranty--which Radiant registered for us. Everyone we spoke to on the phone or in person was quick and friendly, and we felt we were in good hands.
I believe we were helped by Drew and Cameron, who listened to what we wanted, did a thorough inspection of the system including checking all vent flows throughout the house, and gave us several options. We went with them for all the extra details they covered, like bringing a mobile cooling unit for the day of the system install, which they finished faster than they originally estimated. Their installer even noticed we were missing the smoke detector in a bedroom and installed a new one for us. That's great service!

Karen H.

8/16/2019

The Radiant Team did an exceptional job for me in replacing my HVAC system, duct work, and adding additional attic insulation. From Woody, who came out to assess and provide the estimates to Tim who followed up with with patching the places where the old vents were, the service and workmanship was outstanding. The technicians who performed the AC replacement , duct work, and attic insulation were also wonderful. After they left, the work space was cleaner than when they got here and there was zero mess or debris for me to have to manage. Just cool and quiet air conditioning and fresh air from the new ducts! With the added insultion, the AC kicks in and out less frequently and keeps my house nice and cold. I hope to realize some significant savings over the coming years. I know I made a good choice with Radiant!

Charles G.

12/08/2017 12:00:00 SA

Jason is awesome!
Explained our options clearly, gave absolute answers about pricing.
He got two days work done in just one, staying well into the evening in order to keep us from doing without hot water.

Their pricing is another story.
Charges over $200 to replace a $50 part.
They carry premium appliances and charge a premium price for them, but they also provide premium service and instill buyer confidence in their work and commitment to customer service.

We paid more up front, but expect long-term service and reliability from their efforts.

Margi F.

1/29/2016

Our furnace went out on a Tuesday morning. That evening, we realized the pilot light was out and the ignition button was no longer functional, so I went online to check out Radiant. I filled out an online request for information and kept poking around the website. While I was still looking, they called me, asked some questions, and scheduled techs for service the next morning.

The next day, 2 gentlemen came out (Phil and Joe - hi guys!) and they were absolutely professional, friendly, and fun to talk to. From there, Woody (hi!) came out and continued the trend. We determined we needed a new system and he helped us figure out the appropriate size and price level unit for our situation. Eddie (yo!) came later to start the removal process of our existing unit, with the team of Mike & Rene (hey hey!) to come the next day to complete the install.

Mike and Rene came the next morning, right on time. They told us what to expect throughout the day, made a heck of a mess, cleaned it up impressively, and reconnected our thermostat. There was something wrong with the connection between the thermostat and the furnace, so since Eddie was back, he took over the troubleshooting. Mike & Rene left (you guys are awesome!) and Eddie spent the next 2 hours troubleshooting the thermostat with the manufacturer support folks on the phone. He ran up and down the stairs, disconnected and reconnected wires, checked things outside, and ended up reinstalling our super old thermostat to get us heat while we wait for a replacement thermostat from the manufacturer.

None of these guys had to be this kind. Yes, in a professional setting, it should be that way, but we all know it's not that common. These guys were all friendly and fun to talk to on top of doing their job. They showed patience with the weirdness that was happening with the thermostat and all the questions we asked.

We are happy with the service we've received from Radiant. Thanks, everyone!

Katie L.

4/21/2019

Time Ferguson did an excellent job. He was very careful to ensure that our house was clean and protected while he worked. The paint and sheet rock repair work that he did blended perfectly with the rest of our house.

Jerre A.

05/07/2019 12:00:00 SA

Our 13-year-old hot water heater died on us yesterday morning, so we called Radiant Plumbing (after two prior great experiences with them). Andrew Ross, our Radiant service rep, came out within two hours. He was incredibly pleasant, patient, knowledgeable and determined, despite the acute challenges that our 70-year-old plumbing presented. By the end of the day he had solutions for all the problems and a new water heater in place and working great. Each time we work with Radiant we are left amazed that they employ the very best talent, from the person who answers the phone to the reps in the field. Hooray for Radiant's HR folks, and hooray for Andrew Ross and the whole Radiant team!

Ramiro F.

6/20/2016

Terrible about keeping appointments. I have been with out A/c since Tuesday June 14th. Appointment set for Friday June 17. Friday NO SHOW. Called Friday and they said that the appointment was cancelled and that they could not do anything till Tuesday June 21. I confirm appointment for Tuesday June 21. Today I receive a call and they say they need to reschedule for Thursday or Friday because they had a lot of emergency calls over the weekend.

brandie r.

10/25/2018

No Stars. Scheduled an appointment, was told I would get a 30-min call before the came. Took off work to be home during the timeframe. I sat at home waiting. I got a call at 1:39, called them back at 1:52 and was told they had scheduled the technician to another job. 13 mins. I will never use them or recommend them. What a horrible experience and complete waste of my work day.

Steve M.

2/23/2015

Update: Customer Service Manager John promised the small refund in 3-5 days, and a follow-up call to make sure it was received. Neither of those things happened. I sent an email on day 12 to ask that the refund be processed asap.

Very not impressed. If you're going to charge 3x reasonable price, you better do make the customer experience 3x better. Not seeing it here.

Derek M.

12/01/2017 12:00:00 SA

Jason just left my house. He and the office at Radiant were awesome to work with. Easy to schedule. Efficient and affordable work. Highly recommend.

Arielle F.

11/18/2015

Needed same day work done on my food truck and these guys came in a matter of hours. Friendly, knowledgable and prompt- what more can you ask for?

Kristi V.

7/26/2020

This is my 2nd review for Radiant, and they were just as awesome this around as they were the last! We'd been having outdoor water pressure issues and had a big-name local company come out a year or so ago. They told us we had a big problem and gave us a quote that was WAY out of our budget, so we let the problem sit. After using Radiant to replace our HV/AC system this past March and being SO happy with their service, we decided to give them a try for the water pressure issue. Matt came out, took a look, and within minutes let us know that the problem wasn't nearly as big a deal as we'd been told before. He explained the real issue in language I could understand, gave me several options with no up-sell pressure, and got to work right then and there! Because the valves were old and corroded, the City valve broke. Matt took care of getting the City out to my house, oversaw what they were doing, and even came back 2 days later with bags of soil to repair the damage the City had done to my lawn...whaaa?!? Can't say enough good things about Radiant; they're the only company I'll be using from now on!!!

Jon R.

12/28/2017

Sam Jr was friendly, quick, and very personable. He seemed knowledgeable and was able to answer all of our questions. We had a relatively small job but he was able to complete it very quickly and now our problem is fixed.

M K.

11/21/2017

The true sign of a professional organization is when you are in an emergency plumbing situation they answer the phone, make a commitment for a technician to arrive, notify you they are on the way and then show up. This is the case with Radiant.
I had a suspected leak in my system and needed someone to be there first thing Monday AM. I called on Saturday night, a live person answered the phone and arranged for a 1st call Monday AM.
Tim arrived promptly as promised, covered his shoes and began his inspection. After isolating the issue as a leaking dishwasher he shut off the city water, replaced the master valve to stop the flow to the dishwasher. During his inspection he also found a slow leak in one of the toilets and make the necessary repairs. I consider myself a pretty handy guy and was pleased that I was not up sold anything at all. The only other recommendation was that our water pressure was high due to the fact that the city does not put in pressure regulators between the city meter and the house. I had him put in a regulator.

IMHO Radiant is extremely professional, Tim is a great guy who totally explained the whole process. He even took a video to show my insurance adjustor (we have to have our wood floors replaced as the leak had seeped through the wall into the living room).

Great job Tim and Radiant

Ashley R.

12/28/2018

I was taken advantage of. I called Radiant to come out to see what was going on with a leak under my sink. The technician did a full review of the house and the sink. It was determined there was a hole in the hose of the faucet. We had already purchased a new faucet just in case. The only work needed to be done was to replace the old faucet. He charged me $400. $400 to replace a faucet which was already purchased! They now call me everyday to do a free furnace check. DON'T USE THEM!!

Sean W.

3/15/2014

Never again. Had a water main break, needed it fixed. Sure, I chose to accept the quote...but $1400 to dig a 2' deep hole and replace a piece of PVC pipe? When they have you over a barrel....

They will never be used again unless the work fails within the warranty period and I WILL NEVER recommend them to anyone.

That being said, the tech was a nice guy and courteous.

I wish I had read these reviews before making the call. I should have grabbed a dude from the entrance to Home Depot.

Amy B.

10/05/2016 12:00:00 SA

Well, I was excited to get to call Brad and Sarah when the AC in my rental house went out. They dispatched a technician within a few hours. The fellow arrived, looked over the situation and quoted a sum of around $1100 for all the work needed. That seemed like a lot, so I went to Yelp to check out their reviews and read that they tend to be pretty high priced for the work they do. I declined to allow him to do the repair until I got another quote. I had to pay the $39 truck charge and an additional $40 because he went up in the attic. Today, another AC guy from a reputable company here in town came out and fixed the real problem, which was completely different from what the Radiant guy wanted to fix/replace. My bill ended up being a little over $400, and the AC is working great now. So, bottom line is, you might just want to get a second opinion/estimate before committing to Radiant. Sorry, Brad and Sarah - I like your radio ads...

Andrea T.

11/28/2015

First off, USE ANOTHER COMPANY! Do not fall for that sweet commercial that's on the radio with the husband and wife talking about how honest and family oriented they are. One word...malarkey. I made an appointment a week in advance, took PTO from work to be home for the service because they said it would take up to 6 hours because we have 3 furnaces. At the exact time that the service man should have arrived I received a call from Joe with Radiant. He tells me that they are going to reschedule my appointment to the following week because they had received too many 'no heat' calls and didn't have anyone to send to service my furnaces. You can imagine my reaction...um no...I took PTO from work to be at home, you need to get someone over here now! Nope, they wouldn't. His only other offer was to send a technician on the following Saturday. Fine!

Saturday comes and so does the technician. I paid $79 per unit for service, which turns out is more of an inspection and them telling you to just replace the entire unit than a 'service'. Later that day, we noticed that the house at one end wasn't heating. We called Radiant only to be asked if we wanted someone to come back out today, or wait until tomorrow. Well, we don't want to freeze...so yes, please come back out today. No problem, she said...for another $159 up front, then if the technician decides that it was his error, they'll refund it. If not, you're out another $159. Oh ok, right! The technician is REALLY going to say that it was his fault. Thankfully, my husband is handy and corrected the mistake that the technician made for free. We were actually considering paying almost $700 per year for the service plan, not now! We'll be taking our money elsewhere for sure, and so should you!

Joe B.

10/21/2017

Have used Radiant twice.....always on time, very professional, techs are always dressed well and have great manners. They did make recommendations for improvements and have cleaned up substandard work by other companies. I would highly recommend them.

Liz M.

1/19/2018

Excellent customer service and professional service. Project completed on time and within estimate. Workmen were very considerate and communicated their work that would impact daily routine interruption. After dealing with many services for repair jobs- this was refreshing and painless. I highly recommend radiant for plumbing and the finished repair with no mess and superior outcome. Elizabeth H.M.

Private P.

1/16/2019

Kyle came out on Monday after calling Radiant needing someone to come out the same afternoon, due to a time sensitive issue. They were not sure if they were going to be able to get to my house until the next day. The office called back and said they got someone to come out in about 30 minutes. He was extremely knowledgeable, friendly, and definitely took his time to make sure everything was done right, not just a fast fix. We couldn't recommend Radiant Pluming more and really want to extend our gratitude to Kyle for his service!

Jenie S.

02/11/2019 12:00:00 SA

Friday at 9:30am I realize I have water pouring out of the pipe under my bathroom sink and I have company coming for the weekend! I call the plumber I had used a few times recently but he was unavailable until the following week. I Googled plumbers and saw Radiant had 5 stars so I took a chance and called. My sink was repaired by 1:00 that SAME AFTERNOON! I hate calling with an emergency, but it is good to know Radiant can respond that quickly! Sam Senior was great and very efficient! I HIGHLY recommend Radiant and have deleted that other plumber's phone number!

Scott F.

2/26/2016

They charged $30 dollars to come out to location when he arrived he said it would cost $350 to diagnose problem with my on demand hot water heater. After complaining about the cost to review he reduced to $175. His results after review bad unit cost $4000 to replace. I quick checked amazon for same unit $1,200. Paid review fee and sent him on his way. Be careful!

Morgan F.

10/08/2018 12:00:00 SA

Radiant hires professional craftsmen/women for ALL departments, that alway exceed 5 star service. You won't regret picking them for any of you home repairs!!!

Nat W.

1/20/2016

I thought I'd be able to use this company for a tune up for my heating unit, and to be our go to for plumbing needs. We just bought our home and wanted to be proactive in keeping our home in order. Well after the so called 'tune up' my heat was blowing cold. It was fine before. When I called to have a tech return, they wanted to charge me $159, even though I'd just paid for tune up that morning!
After troubleshooting online, I solved the issue myself.
Freezing at 4am definitely turned me into a HVAC tech. I have called continuously to speak with a supervisor, but I'm getting nothing. They had the tech call me back saying that it's basically my problem to deal with. I have asked numerous people, for literature or details of the service I paid for. No one can even tell what a tune up entails, nor will tell me what service they did to my unit. Well the tech said a tune up is really a check up, not a service. I call BS!!!
So I'm basically out of my hard earned money, and now I need even more servicing. No apology, no desire to make it right. I'm disappointed.

Brenda E.

01/11/2019 12:00:00 SA

I had to have furnace replaced in upstairs ceiling space. Hole was small so needed a carpenter to repair the frame around ceiling and Sheetrock. Sent Tim Ferguson out who did an outstanding job. Wish I could use him for all of my carpentry work. Fabulous !!

Tara S.

9/29/2015

Had an emergency this morning with water pumping out of the outdoor faucet. I called every place in Austin and only Radiant was out to my place in 2.5 hours. Based on all the plumbing companies I contacted that told me I would have to wait either until after hours (and pay the emergency after hour fee) or tomorrow, I will say I am impressed with their speed. I was also very impressed with Steve, my plumber. Very professional, friendly and made me laugh instead of have a nervous breakdown over the problem. All in all if you need plumbing done, call Radiant. Steve is awesome, they are quick, super friendly and not going to treat you like you are their money tree. Very reasonable prices especially since it was an emergency.

John D.

1/25/2019

Cleveland did a great job and was very nice and polite to work with. I have 4 stars only b/c their services are quite pricey. But I know that I can trust it got done correctly. They'll always be my go to for bigger projects. Though smaller ones I could probably save a bit choosing elsewhere.

Nicole T.

1/17/2019

Andrew came out the next day after I called, diagnosed my problem, and fixed all the same day. This is after having another plumber come out last week, and give me a completely incorrect diagnosis to my problem. I only called Radiant because the other company couldn't come back out to do their fix for several days. I'm so glad I ended up with Radiant, so that my problem actually got fixed. Great, friendly service from Andrew. He was happy to take the time to answer all of my questions, and explain things to me when I asked. Will definitely call and ask for Andrew next time I need these services.

Marin H.

10/22/2018

Just had radiant out to my house this morning. Although impressed with their ability to come quickly and be professional (my time is valuable, we only have one restroom, and I am a single female homeowner), I was very disappointed in the quoted cost. I am not knowledgable on plumbing issues or repair cost, and because of this I feel like I was greatly taken advantage of this morning. I needed it fixed quickly, but I paid nearly $800 to fix a shower leak (took 2 hours to fix and I had all the parts). That's near $400 an hour for labor... an electrician I used recently cost way less per hour for extensive electrical repairs. After paying (because I felt like I had no choice), I did some quick research and established that I paid AT LEAST 2x more than I should have. There was easy access to make the repairs (no demo needed), I already had all the parts they needed (I was told this saved me money???), and the valve was not even replaced with a new one I had. I did not receive a breakdown of what they actually did. I asked my home builder friend about the cost, and he was appalled. Also, they quoted me up to $2k in other repairs we need (house was completely reworked 8 years ago, so I doubt these are valid). Will NEVER use them again and am now feeling really crappy being out $800 for a most likely $400 OR LESS repair. :(

Wade S.

09/01/2017 12:00:00 SA

I'll be calling Radiant again. Chris Duggan came out to look at a failed water heater and promptly got it working again. Chris then did the right thing and told me the facts and gave me the options and I decided not to replace the water heater that day. He could have easily persuaded me to opt for a number of services or even to replace the water heater. Instead he explained the situation clearly and I made my own choice to wait a year or two more, as the water heater wasn't ready to die. When I do need to replace my water heater, or anything else Radiant can help with, they will be my first call.

Julie S.

4/23/2019

On a positive note they were responsive and worked me into their schedule promptly when I called. Unfortunately they were also extremely expensive for subpar performance. My bathroom, bedroom and corridor all ended up being flooded based on their negligence. And they did not refund a penny! In actually they were ready to charge me an additional fee to properly address the initial issue. I would highly encourage you to look elsewhere for a local plumber that is more reasonably priced.

TJ P.

12/08/2018 12:00:00 SA

I had a very narrow window of time that I could be home and they accommodated my schedule no problem! Sam and Dave came out to repair a leaking valve behind our washer. As they were doing the repair, they noticed moisture in the wall and recommended we have it assessed by another company to see if there was more extensive damage. Thank goodness they did because water had leaked from that wall and crept through our pantry and into the back of a closet. There was mold growing under the baseboards. We were able to get this fixed quickly thanks to their recommendation. They also thoroughly assessed all of our plumbing and found some other issues we didn't even know about. Some of them were easy things we could fix on our own, but it was nice to know. Thanks Radiant!

Anthony C.

7/13/2017

Replaced disposer, one day service. ERIC DAVIS service specialist was excellent.

Karen P.

08/05/2017 12:00:00 SA

My dads water heater started leaking and was old. I called 3 places and was told it would be over a week. Called radiant and they said same day. 3 hours later a worker was there and it was installed that day. Great job!!

Rich R.

4/13/2017

Horrible service. Bought high end system in October and it's broken 10 times or more, I've lost count. Owner and service manager refuse my requests to speak. Had to escalate to Lennox to get action. Still broken as I type this in April. Don't do business with these guys. Obsioulsy the owner doesn't care once he has your money.

Paula T.

04/03/2020 12:00:00 SA

Noticed some dampness (no odor or stickiness) around the toilet yesterday morning and wiped it up. Didn't see anything dripping but when I went in yesterday afternoon, there was a large puddle of water. Called Radiant and scheduled a time for someone to come out and fix it this morning. Andrew Jeppesen arrived at 9 as was confirmed in a text message this morning. He arrived with mask and gloves on and stayed 6' from me as we talked about the problem. After he explained what he was going to do and what he thought the problem was, he dismantled the toilet, then asked me to come in so he could show me the issues. Long story short, he fixed the problem quickly, checked my water pressure, noticed my cleanout outside was missing it's cap and fixed it. He was thorough, professional, courteous, and gave me various options on fixing my issues. I felt very comfortable having Andrew in the house and appreciate the effort Radiant is making on ensuring their technicians are safe when they arrive. Thanks, Andrew and Radiant!!

Debra C.

2/16/2018

Zach was courteous, knowledgeable, and thorough! Excellent work, problem solved!

Evelyn H.

08/03/2015 12:00:00 SA

Just had Paul out to fix my AC and it was another good experience. He diagnosed the issue quickly, gave me a thorough explanation and clear estimates to fix or replace, and had it fixed within a couple of hours.
He was friendly, knowledgeable and transparent, and I have the info I need to prepare for a replacement in the next year or so (the unit is 17 years old).
I'm sticking with these guys. They make the whole experience as smooth as you could ask for.

Jerry M.

12/22/2015

Their good reviews must be made by wives and mothers. Yesterday, they set
three appointments, no-showed all three. Wasted a whole day depending on
these UNreliant, Unprofessional b/s artists. Do NOT trust them to show up.

Tatiana P.

08/11/2017 12:00:00 SA

Dylan just came out to fix our clogged kitchen sink. It took possibly 20 mins max and he was so fast and efficient it was almost like he was never there - Except of course now our sink works perfectly again. Thanks again Radiant! We love having you as our go to plumbers!

Dianne A.

7/14/2017

Well no one wants to have plumbing and AC problems especially in the heat of the summer...but if you do Radiant does a good job! Christopher Duggan is another one of their great service specialist...ask for him directly and you'll get fantastic, fair and friendly service!!!! Dianne Arnett Becker

Lana M.

8/30/2016

Our first several experiences with Radiant Plumbing and AC were a DREAM, particularly our AC replacement work with Woody.

And, though a bit more expensive than other services, we'd been over the moon with Radiant and used them for every AC and plumbing repair job until today:)

This week, with what was ultimately a simple toilet replacement in a small rental we own in the neighborhood, three visits and one huge upsell attempt later, I finally needed to let them know I was taking the business elsewhere and was more or less scolded on the phone when I asked if after three trips/no repair, if they may have wanted to suggest replacement the first trip versus suggesting and $800 toilet plus labor now. I would have been more than happy to pay versus waiting, dealing with an aggravated tenant and then being scolded.

I would still like to leverage their plumbers and A/C folks who have been to our houses in the past, but the overall management of this simple one was fairly horrendous. I'll let you know how our next choice works out. We decided to give the business to another provider. The services professional got to our home quickly after the consultation today, has been very friendly and helpful, is mid-repair and the cost is reasonable. I'm so sad as I had been Radiant's biggest fan and always started with, I have to recommend Radiant.... Darn it.

David F.

07/08/2015 12:00:00 SA

Great HVAC Tune-up service experience. Used a $79 coupon they had on their website and also needed some refrigerant added to both our units (total service for our home was under $140 but will obviously vary based on the condition). Our technician was Christian Barlow and he was excellent - good demeanor, explained what he did to the units in the attic, and walked me through the refrigerant and work he did on the HVAC air handler units on the exterior. Christian even spoke to our landscaper that was here at the same time and got them to trim around all the hedges to give proper air and circulation to the air handler units. Thanks Christian and Radiant.

Carlos R.

06/12/2009 12:00:00 SA

The bathtub faucet's dripping
drip-drip, drip-drip, drip-drip
so I, a do-it-yourself-er
to Lowe's store make a trip
and get a part replacement
which, lo!, fixes the drip.

The moon moves through its phases.
The bathtub drip returns.

I end up going to ACE's
their sage advice to learn
only to get some pipe grease
which doesn't change a thing.

The second time at ACE's
I get another guy
he thinks the part's defective
and that I ought to buy
a second part replacement.
At least it's worth a try.

The bathtub drip has ended.
I can sleep well tonight.
The problem has been mended.
All's well that ends all right.

The moon moves through its phases.
The drip returns to spite.

And I, in desperation,
turn to oft-trusted Yelp
to find a decent plumber
this DIY-er to help
and there find Radiant Plumbing.
(there's no more rhymes for -elp)

It could not have gone better
with Jason as my man
he listened to my jabber
and came up with a plan
did only what was needed
and didn't break the bank.

Ah! Now there's no more dripping
and should it remain so
five stars for Radiant Plumbing
I happily bestow.

Austin B.

7/14/2017

13 year old A/C unit stopped cooling on Saturday. They answered the phone call on Saturday and advised me to shut off the system to avoid further potential damage. Repair assessment was Monday at 9AM. Due to the damage and age of the unit, I decided for full system replacement. Load and air flow assessment was Tuesday at 9AM. Options were clearly identified and same-as-cash financing available online within minutes. System replaced on Friday at 8AM. Peter and Jurio were great: did it in about half the time I expected. They answered all my questions about the inside and outside units as well as the thermostat operation. Price was high, but I got great communication, responsiveness and quality of work.

Paula F.

5/13/2017

If you want the job done right the first time, call Radiant Plumbing. I didn't and I regret it deeply.

After sudden water damage from an unknown source had our floating floors floating, I called the big national chain (BNC). I needed someone there fast and I figured they had the resources. They were nowhere near as professional as Radiant Plumbing, who as it turns out, is very quick to respond.

The BNC team caused unnecessary damage to my home and their plumber walked in with a bad attitude and spent just a few minutes trying to track down the source of the problem. He didn't find it, he just found theories Radiant plumbing debunked. The BNC plumber was dismissive and didn't seem interested in listening to me - the customer. He said he would be back when the water restoration team finished their work. Then the restoration team and the plumber went MIA for a week. We didn't have a week to sit on our thumbs.

Chris Taylor from Radiant Plumbing came to our aid. He was thorough, attentive and courteous. I have two fathers who have decades of experience in the home improvement industry and I can comfortably say that Chris from Radiant Plumbing would be one of the few contractors to get a thumbs up from both. Chris walked me through each phase of his leak detection efforts. He told me what his gut said, but also told me what we had to rule out, with the hows and the whys. He even shared his method of approaching our issue in a cost-efficient manner given the known variables. He gave me a few tips relevant to maintaining and selling a forty-year-old home and he never pressured me to spend a penny more than I needed to. NOTE: Radiant mostly carries higher end parts and fixtures. They can get you the store bought brand and price tag, but for most things in plumbing, there is a big difference. Our 2004 Kohler toilet, for example, had an ill-planned tank that disliked commercially sold ballasts of every size. I picked out a Wolverine Brass toilet and named it Logan. I'm familiar with the brand, and yes, it really is worth it. You can search all across the internet and you will rarely find an unhappy WB owner. The parts are not at Home Depot, but you won't be needing to worry about that for a while. They last longer and are maderBETTER.

Chris found what a BNC plumber and two insurance adjusters could not: the source of our water damage. We did have to do a smoke test to find our problem, but I'm so glad we did it. We ruled out many other things and we found an issue with our upstairs toilet and had it replaced. I had forgotten that I had used the toilet as a brace during a cataplectic attack days before and without Chris' help, it's likely we would have wasted more time in the search for a cause and accrued more damage to our property in the process. That toilet, which was a brand new selling point when we purchased, never rocked once and there was no obvious water damage or discoloration at the base. The cleanout below the toilet runs into our 1st-floor laundry room, and it validates Mr. Taylor's findings wholeheartedly.

What I did not share with Chris is that I had worked as a handyman's and journeyman's assistant during my high school and college summers. I had even helped two times previously on several old school smoke tests. While I don't remember everything from those summers- or much if you've seen me tile- I do remember seeing a wide view of ethics from other onsite contractors. Chris handled our situation ethically, compassionately and with a great amount of class. He, Matt Neely, and the lovely folks in dispatch, truly are ahead of the class and I would not hesitate to call them again.

Jay H.

7/13/2017

I needed a underground valve replaced and a couple minor items inside my house addressed ASAP due to a real estate transaction. I called Radiant at 10am. JR & Dylan showed up at 12pm. Fixed everything and were done by 4pm. I had left messages with 5 other plumbers that friends and family recommended, didn't hear back from single one!! Not only did they do the job super fast, I can barely tell where they had to dig, They were very professional and cleaned everything up like new. I'll be a Radiant customer from here on out.

Jana H.

6/15/2018

Radiant was great! They were very responsive, listened to our issues and solved the problem quickly! With temps over 100 degrees here in Austin, it's nice to know they can have someone here soon to resolve an AC problem! Joe Lozinski was very professional and super sweet with my dogs who were not particularly welcoming...he won them over in a flash! I would definitely recommend Radiant Plumbing and AC.

daryl l.

6/21/2017

Chris Taylor was my plumber. He was very helpful and professional. He fixed my toilet and explained what he was doing every step of the way.The price was reasonable.He also educated me on several other options for my home . i would definitely use him again.

Ariel F.

06/07/2018 12:00:00 SA

I had Sam Sr work on my cold water washing machine feeding valve leak problem that had my laundry backed up for days. Sam took the time to explain the issue and gave me options on how to best fix the issue. Sam was courteous and professional and downright pleasant. Excellent job Radiant on finding a keeper like Sam and making a customer for life!

Martha B.

11/15/2009

Ok, so plumbing can be gross, and when yours isn't working, it can be a miserable thing, especially in a larger household. Cue Radiant Plumbing. I hopped on the ever-present Blackberry and cued up YELP and found the highest rated plumbers ad Radiant proved to be worthy of every top rating they have!

Excellent customer service, outstanding response time, knowledgeable service technician, followup, aftercare, even a thank you note? My grandmother would be impressed.

Thanks guys, you're worth a million!

Greg K.

5/31/2017

Chris was the plumber who came over for Radiant. I couldn't have had a smarter, more personable or technically better plumber. I am completely satisfied.

Shah S.

02/02/2013 12:00:00 SA

Our water heater stopped working and so we called Radiant based on their reviews on Angie's List. The gentleman who stopped by was courteous and quite humorous. He gave our heater a cursory exam without even opening any of the panels. He then spent 30 minutes working up 2 quotes to repair the heater and to replace the heater. The quotes ranged from $2500 to $6000. Amazing!

Glad we did not listen to him. I read the manual and figured out the heater had shutdown automatically because we had run out of propane.

Radiant should be ashamed that they charged us a $40 fee to visit us and waste our time.

Companies like this give the entire profession a bad name.

Kasee B.

7/24/2017

I contacted Radiant when my water heater stopped working this weekend. David came out first thing this morning and provided estimates for repairs, replacements and modifications to bring us up to code. He was very helpful in explaining what would work for our home and provided several options to meet our need. We decided to replace the water heater as it was much older (23 years old!) and he was able to complete the code modifications and replacement quickly and easily in one day! David was very knowledgeable and courteous in the process. I would recommend Radiant for their efficiency and quality service. Thanks!

Val P.

11/07/2014 12:00:00 SA

This review is long overdue, but better late than never!
If you're having plumbing problems, ask Radiant to send Julian your way! He is extremely professional, polite, and knowledgeable. Even though I live in an old condominium with plumbing like no other, it took Julian a short amount of time to diagnose the problem. I really appreciated the fact that he took the time to explain in detail how the plumbing was setup and what the problem was. He is not only efficient and competent but friendly as well. The only downside is that Radiant's prices are a little outrageous. But if you ask for Julian, you won't be dissapointed!

Susan L.

08/04/2015 12:00:00 SA

I had a very simple problem. We recently had our floors refinished and one of the toilets in the house needed to be reinstalled. And one other toilet need new guts - the works in the tank were failing. I was bracing myself to have to pay maybe $250 for this, which should have taken about 45 minutes and include $25 worth of parts.

The plumber from Radiant looked at both of these simple needs and told me he would be right back, that he would give me some 'options'. (Hunh? Either you install the toilet or you don't. What options?)

Well, guess what? He came back with estimates that ranged from $2800 for all new fancy toilets to $512 to just reinstall ONE toilet and to replace the guts in the tank in another toilet.

Really?! Absolutely ridiculous. Never calling them again. What a colossal waste of my time.

Mike W.

1/24/2018

Easily the best experience with a plumbing company I have ever had. I called Radiant to replace a tankless water heater and troubleshoot various plumbing problems. Marcel and Alexis showed up and did a fantastic job! They were professional,friendly, and put in a 12 hour day in order to get everything running again. The level of service I received far exceeded my expectations, and I would highly recommend them!

Julee P.

12/18/2017

Called Radiant after having two other plumbing companies come view the leak in our front yard. One of them recommended Radiant stating that Radiant would have special leak detecting equipment. The Radiant repairman was extremely deceptive in explaining the pricing, making it seem as though the work would be on the lesser end yet it ended up being on the higher end. It was an easier job and would be less he said, about 600 something he said, it was actually1400 something! So to locate and expose the leak (it was in the front yard a few inches down) I was charged 1100.00. He asked for payment at each step of the process, when I told him I would pay him one time when the job was complete he asked for payment before the repair was even attempted. The repair was very easy to locate, to uncover and to fix and I was charged wayyyy to much. I called the service manager to contest the charge, they processed the payment anyway and told me the best they could do was refund a small portion of the charge. To boot, the tech left my rock work a muddy mess.

Stormy S.

02/11/2012 12:00:00 SA

We heard about these guys on the radio, and contacted them about purchasing and installing a water softener system in our home. We had done some research and looked at other vendors, but Radiant, by far, was the most professional. They came out, looked at our needs, gave us several options, and helped us make a decision (and it wasn't for the most expensive option).

The installation work was superb, and Woody, the guy we dealt with was awesome. He came back out to show me how to operate the system, etc., and answer some new questions I came up with after the installation. A few days later, I had a toilet start running slowly. Called Radiant, and they had Woody come right back over. Turns out when they shut off the water to install the system, some calcification in our pipes broke loose and clogged up the toilet's water line. In a matter of minutes, he had it repaired, and there was no charge.

In the end, these guys know what it means to provide top notch workmanship and high quality customer service. They might not be the cheapest guys in town, but then again, I don't necessarily want the cheapest guy doing work on my home. Radiant is worth every penny in my book, and I highly recommend them for any of your plumbing needs. We'll certainly be using them in the future as needed!

Michele M.

11/07/2017 12:00:00 SA

Tim and Gus came and replaced two toilets. They were very professional and the service was affordable. Thanks Radiant!

Tiffany K.

03/12/2013 12:00:00 SA

We love Radiant Plumbing and AC! I read the reviews here and was really shocked, and then noticed that most of them are for plumbing. We had them out for AC and we couldn't be happier! First, they don't service our area (normally) but said they would come out and give us a quote. Their quote was $300 less than the one we got from a certain Austin company with an anteater as their logo...they sent appointment reminders via email, and called the next day to see how our service went. Our tech walked us through where the problem was and some other areas that he was going to clean up. After he was done, he walked us through what he had done, what had been removed, & what had been replaced. It was GREAT!

That said, we had them also do a plumbing quote for us, and it came in 3x more than that other anteater company. We faxed them the paperwork from the anteater, and they came down to the other estimate AND offered us a warranty on parts and labor that the anteater company would not. We'll use them again for our plumbing work (as soon as we have the money!).

With plumbing and AC you get what you pay for - no, they probably aren't the cheapest gig in town, but, they are easy to work with, and the quality and service are really solid.

Kaylie S.

5/22/2018

Very disappointed with the service Samuel provided. He was quick to say our whole water system was failing. In a new home without looking at the original issue we called for. I understand it may be failing but I would only trust it if it was decided after looking at the issue. Services were very expensive. The manager JR was nice to follow up and asked if they could send someone else out. Good service from him but I do not trust the company.

Cody R.

05/03/2010 12:00:00 SA

Alright... the verdict is in. I've used Radiant Plumbing for all my plumbing needs in my house. So, when I needed my new sink and gas stove hooked up I had them come to the house...

Quote? 700 dollars.

I almost fainted.

I sent Radiant away... I paid their dispatch fee and started looking for another plumber. Eventually (see my other review) I found a plumber for 180 dollars and he did the same quality of work I've experienced with Radiant. The difference is that I kept my 500 dollars.

This made me reconsider all of the plumbing jobs I've hired Radiant for. Radiant had to dig up my yard... it cost me 2000 dollars. If they charge 3-4 times more than other plumbers in town, does that mean I would be 1,000 dollars richer? OUCH

Radiant is a great company, they're nice, professional, and do good work. You will not be disappointed by the work done by Radiant...but, you may wonder why a simple job such as re-hooking up a sink cost 700 dollars.

My suggestion is to call as many plumbers as possible when getting work done. Prices range from plumber to plumber... and Radiant Plumbing is one of the more expensive plumber in Austin.

Chris H.

07/03/2013 12:00:00 SA

This company is a joke! I scheduled a service call on Monday, Tuesday they couldn't make it because one crew didn't show up. After waiting around on Wednesday we finally called them. She called me back & said they couldn't make it today either.
They should take the same day service out of the brand.
Pathetic customer service!!!!!!!!

Lizzie B.

4/14/2015

Chad from Radiant was so helpful this morning and answered some really tough questions for us! We are building a new home and have run into some issues and needed to re-think our water heater situation. I called and asked if I could just get some insight **FREE OF CHARGE** that might help us move forward. Chad was open and honest and so helpful. We now have a much better idea of our best water heater options, etc. THANK YOU!!!

John S.

7/21/2018

Would rate 0 if I could. Called in for service and immediately the girl was rude. Super unprofessional..think her name might of been Morgan? Honestly can't remember cause she was unbelievably hostile and short. Run. Save your money.

Sridhar V.

03/01/2017 12:00:00 SA

I recently had a pretty big plumbing job done by Radiant. I was very pleased with my interactions with Timothy. He was very professional from the get go. The job was estimated to take two days but it got done within a day. Since they didn't have to dig as deep as they had anticipated, they cut the service fee by 25%. Now that is good business practice. Overall, I was impressed.

C G.

07/02/2016 12:00:00 SA

We needed a kitchen faucet leak repaired. The Radiant technician was excellent and 100% up front with costs and options. We elected to have the faucet replaced rather than wait for parts necessary to repair the leaker. Total cost was $731. When I requested a detailed cost breakout from the company they stated their computer system wouldn't allow such a breakout. The document we received by e-mail simply showed the total paid and a description of the new faucet.

BOTTOM LINE: Great technician 5 stars there! Expect overpricing and a lousy company policy on revealing exact and detailed costs, however.

C G.....................

Leslie P.

2/27/2017

Fantastic service! Matthew was able to find us $400 in savings for us and was extremely nice and gracious. On top of that, he was very sweet with our dogs (we have 6). Would absolutely recommend him and will request him again if we need more work done in the future.

Randall B.

04/12/2012 12:00:00 SA

There's a reason they have such a nice fleet of vehicles... With no tests or inspection we were given a quote of $5000 to fix a problem that was properly diagnosed fixed by another company and cost us $300. Radiant's diagnosis was completely incorrect and they would have been happy to charge us to fix a problem that didn't even exist. In addition the $40 fee for the initial diagnosis magically turned into a $100 fee when no work or inspection of more than a cursory glance was given.

We felt preyed upon.

Trey C.

2/23/2016

Joe Lodzinski was my tech and he was great. Friendly and respectful. Didn't mind answering a million questions. There are quite a few things that can go wrong with HVAC and Joe took his time to explain and show me everything that was important. Radiant even did an on the spot electrical repair for less than the electrician quoted me.

Great experience with an Austin company. Will use again and highly recommend.

amy g.

4/17/2009

You should really read my whole post down below, but I can say that in the end what Radiant has going for it is it's owner Brad, who stands behind the integrity of his company and really helped me get this problem fixed. BUT it was still 2 months of my life that was torturous (and ONLY got fixed because I got it inspected and then stood up for myself)! If you are wanting a tanklesss water heater, you should get at least 3 estimates...but it seems that the cheapest and best place around is Texas Water Heaters (I cant remember if that is the exact name). But Brad gave me 1/2 my money back and sent out the adorable team of Andrew and Mike to solve the problem. HOWEVER, I still have a gross silicone rectangle on the side of my historic mid-century modern home(with wood shingles they dont make anymore) that will never go away!

Original post:
just got charged $5800 for a tankless water heater install and feel used and abused... i got it professionally inspected after installation and there were 2 code violations, one of which is going to be very tricky to solve. I was originally told the job would take 3 days...it is 2.5 weeks later now and more work to come. i highly recommend getting other estimates... i was totally naive and was convinced to get the tankless by Jason at Radiant because he said we had a code violation on our existing heater that (i found out later) he was wrong about that would make fixing it more than a tankless. I might use Radiant again...but never Jason.

A few other issues I had are: When the water heater was finally installed and in use in the house the master plumber jason who supervises the apprentices did not come to inspect that it was done correctly. he waited until the dry wall was complete and he could come pick up his check, which I have since cancelled because of this code violation dispute. in his words i didnt want to have to make 2 trips is what he said to me! I said well, it seems pretty important to me that you should have inspected it before it was in use in the house...however he is the one who supervised the job and did final inspection and didnt notice that it was installed incorrectly and did not even have a GFCI outlet installed (which seems like a rooky mistake, even to a new homeowner like myself). aaargh, i'm bummed.

I am really not usually someone who gets all up in a bunch about things, but I am really mad about this. They created a safety issue in my home when they were supposed to be solving my problems! And the worst part is that I paid them a lot of money to do it...

Jeff N.

04/07/2015 12:00:00 SA

Cobey, with Radiant Plumbing & Air Conditioning was terrific! I was calling a plumber on behalf of a client. Cobey showed up when he said he would, he diagnosed the problem and had it corrected in no time! Cobey is professional, knowledgable and reliable. I cannot recommend him enough... I wish there were 6 stars!!

Ryan W.

03/12/2012 12:00:00 SA

Sorry, guys...I hate 1-star reviews, but they deserve it.

I am not sure how much detail I really need to go into since it has all been said before, but I feel that this company is very focused on extracting as much cash as possible from their clients in ANY way they can. I cannot respect that.

My contractor hired Radiant to do some work at my house. Before the work began, I expected a quote. What was delivered to me was a hand written estimate with no line items whatsoever. For example, one quote said, replace sink faucet with a good one $1,300. Replace sink faucet with an OK one $1,000. Replace sink faucet with cheap parts $700. I asked if the faucet could be repaired and was told NO. Guess what? It was easily repaired with about 38 cents worth of parts by another plumber.

That is just the beginning...

In addition to that hand written quote, I was also provided with about $50K worth of hand written upgrades that I really did not need. Maybe they would have been nice things to add (water sensors throughout the house, water softener, tankless water heaters, etc), but for $50K, I want to see some part numbers, at the VERY least. Needless to say, I sent them packing and my contractor was appalled at the way I was treated. However, he misakenly chose to use them for another project while I was out of town (without my knowledge).

He had them replace a toilet in a powder bath. Apparently, they brought the wrong toilet and attempted to install it. When it didn't fit, my contractor was told that they couldn't return the toilet because it was technically used once it was taken out of the box. They made him/me buy another toilet, which was installed correctly. All of this while I was out of town on business.

Needless to say, this upset me. However, I paid the bill, and my contractor is handling the matter from here on out. If they think dinging me for a few bucks is going to help them survive in the long-run, I applaud them. Good luck, Radiant. It is only a matter of time until your world comes crashing down, in my opinion. Based on what I have read from other reviewers, you think you can take Austin for a ride...

I will never use Radiant again. Neither will my contractor who has many accounts throughout the city. I think it's only fair to warn everybody else. There are TONS of great plumbers in Austin. Don't beat yourself up with this one unless you enjoy giving your money away.

Sherry S.

03/02/2015 12:00:00 SA

We had Radiant out again to resolve a drain problem and they hit a home run. I highly recommend them for your plumbing needs. Great job!

Carlos I.

05/04/2018 12:00:00 SA

Radiant sent Joe Lodzinski to assess my furnace and central air. Joe was prompt, professional and very knowledgeable. He provided me several options to address deficiencies he found in our system. Joe's a great asset to Radiant and I'd recommend him to anyone.

Robert L.

5/17/2017

To their credit, the service guy showed up on time, actually early, was very courteous, and very professional, even putting on shoe covers every time we went out and came it.
It stops there..

I needed a fill valve and flapper because I have had issues since I installed the toilet. I was quoted $159 to do the work, which for a $12 part and a 30 minute job, is a little over the top, but I suppose advertising on KLBJ radio isn't cheap and someone has to pay for that. I asked about the difference between what he was going to install and the $15 part at Home Depot. I was given what I would call a sales pitch along with options and prices for various levels of work from replacing the bolts that hold the tank on because they could break, up to a complete toilet replacement for over $900. I don't think so. I approved the work for $159, mainly to make the wife happy with a working toilet and I needed to move on to other tasks. I received an emailed invoice with no break down, just a total amount. Maybe they figured I couldn't go on-line and find out that the fill valve sells for $12 at Home Depot.
At first I thought that maybe I was being a little harsh with a one star rating, but after reading through all of the reviews for Radiant, I don't think I'm that far off base. Overcharging and up selling on unnecessary jobs seems to be a standard practice with this company. I won't be using them again.

Fred F.

04/01/2013 12:00:00 SA

Easy scheduling. Generous introductory Angies list special. Very professional plumber and good equipment. Thorough diagnostic process with good communication regarding findings in non-technical terms. Good maintenance plan. Wide array of upgrades for plumbing and HVAC.
Had high end tankless water heater installed. Usual remodel issues were dealt with in same day installation with no add on costs beyond original bid. Not the cheapest bid but the bid didn't change when the inevitable uh oh appeared in the older house installation process.

mary m.

01/08/2015 12:00:00 SA

They have been out once again (Jan 2015) at Austin Pets Alive fixing the broken heating. These guys do everything for free at the rescue shelter!! They are the best and everyone should use them because they have big hearts!!

Stu R.

12/08/2010 12:00:00 SA

Radiant did decent work... but they're unacceptably expensive. It's pretty obvious how they are paying for those fancy vans you see tooting around town.

No matter how trivial your problem is, they will try to sell you a service plan for the year. Like nearly all service plans that someone tries to sell you, it's a horrible deal. Unless you happen to live in one of those playhomes from Schlitterbahn that shoots water out random pipes every 5 minutes, I don't think any normal home would need enough plumbing work to make the service plan worthwhile.

Teresa D.

09/04/2015 12:00:00 SA

BEWARE OF THIS COMPANY! Total rip offs!!
We called radiant because my husband installed our pedestal sink incorrectly. The plumber showed up and took a look at what he thought we needed. He said because he had to take out the sink, replace some valves and reinstall the sink it would cost us $1300. New valves? Our other sink was working just fine until we decided to install a new one...
I then called home depot and asked them how much it would cost to install the sink and they quoted me $250. That's a huge price jump! We were not expecting a number so high so we had to refuse the service. I was then changed a $39 dispatch fee just for the guy to come to my house and try to over charge me. I asked him if we could get any of the parts from a hardware store and he said, yes, but we would flood our house...(very rude). I will never use these guys for anything. I called to complain and ask for a refund, but I was told that this is their standard fee...what a rip off! The guy didn't do anything! I wish we would have read these reviews first. It seems like these guys do nothing but over charge people.

Patrick P.

10/10/2017 12:00:00 SA

They came out to check out my pair of hot water heaters. Initially they quoted me $8000 to replace them both. When they showed up to do the repair they had the wrong equipment. Additionally, when doing some research on the price I noticed they were charging $3500 for a 50 gallon water heater replacement. I told them this price was way over the national average of $1000-2000 per heater and so they said they'd knock it down to $5500 for the pair (still $1500 too expensive). When I asked for a pricing breakdown they would not supply one. The technicians said the office wouldn't give it to them. Radiant may be good for small plumbing but I don't recommend them for any kind of major work. Price gougers.

Chip A.

1/30/2009

After having new countertops w/ a new sink installed this week, I needed a plumber to come out to hook everything back up. Some light plumbing work I can handle, but a new sink, faucet and disposal all in one run is a bit much for my limited handyman abilities.

After Yelping for a quality Austin plumber, I contacted several to get some quotes. I really didn't want to wait until next week to get our kitchen back up and running, which knocked out a few highly rated independent plumbers. Radiant Plumbing ended up being one of the friendliest and most reasonable on the phone, and was able to get a plumber out quite quickly.

The plumber they sent out (Eddie was his name I think) was incredibly friendly and completed the work in no time at all. Before he finished, he was nice enough to show me a few money saving tricks, especially around basic disposal repair.

They might not be the cheapest in town, but peace of mind and quality service is more important to me when it comes to plumbing. I would highly recommend Radiant.

Benjamin E.

8/14/2014

Solid work on getting our 20 year old AC unit replaced. Sales manager Woody was straightforward and helpful in finding the right solution and the two technicians doing all the work were really great too (Reuben and Cole). Its not easy replacing an aged furnace in one's attic in August.

You can tell the whole team works to earn your business and delivers. I'm not sure if I could have found a cheaper solution (probably could have) but I highly value quality work and doing it right the first time. I'll recommend them to anyone needing serious AC work done.

Elise A.

7/20/2017

Who are these folks writing these glowing reviews? Yes, they are fast and courteous, a friendly dispatcher, but cannot quote a standard rate over the phone. I wanted my new gas range hooked up with the converter to propane. Not too complex as my executive husband hooked up our last one. The Radiant plumber said how complicated it would be and would take about 1.5 hours to hook up and the charge would be anywhere from $500 to $850 and his non-standard rate would be $459 an hour! I was in shock and said that was the most ridiculous price I have ever heard of, and no thanks. But he needed the $39 dispatch fee for coming out and telling me this. Do not use this company. The $39 seems like a money grab and they are not serious about doing small jobs, nor do they seem like an honest company. A plumber who comes to your house and charges you $39 and who has no intention of doing the work could easily pull down $100K/year for not doing any plumbing at all...What a business model!

Andre L.

11/20/2017

I had an appointment scheduled, they needed to reschedule. That was fine, we rescheduled. Now they've called to reschedule again, but have refused to waive the 39.00 fee for coming out. In the meantime, I am expected to take timeoff work waiting gor them to show up who knows when. Don't let their dumb radio spots sway you, these folks don't care about you, your plumbing issue, your time or your money.

Tina P.

01/06/2016 12:00:00 SA

I too fell for the radio commercial- wouldn't go for it.
The company itself deserves a 1. They really need to get their communication sorted out. We had a big issue of people ordering our part we needed, telling us it would be in one day, and others telling us it was there when it hadn't even been shipped out. We spent our thanksgiving with no heat and family in town freezing during our cold front weather.
HOWEVER, when the part finally did come, we used the technician PHIL and PHIL is the only part about radiant plumbing we had good service from. He has been in the business a really long time, even owned his own business in the previous state he lived. If you do decide to use this company, use PHIL, or don't use them at all. (Their rating is a 3 bc Phil balances out the business's mistakes.)

erin w.

11/14/2014

Thank you for donating $12,000 of heating equipment and installation to the Austin Pets Alive this winter! You guys are literally life savers. Will definitely think of you when it's time for a new AC/Heater.

Mark C.

10/07/2016 12:00:00 SA

I called Radiant Plumbing and A/C after a friend recommended them. I was totally pleased! Appointment was easily set up to meet my schedule (it wasn't an emergency). They called to confirm on day of, and specialist David Bollmeyer arrived right on time. We needed a pressure reduction valve (PRV) installed as well as replace main shutoff valve for the sprinkler system. He listened attentively and asked good questions, then did a quick whole-house inspection to see if there were other issues I wasn't aware of. He then provided written estimates for six different scenarios, explained them to me in language I could understand, and answered all my questions about pros and cons of one vs the other so I could make my own, informed decision. There was never any pressure to up-sell me on anything. Once I decided what to go with he immediately got to work and didn't stop until finished - sometime after 1:00 with no lunch break. He made sure all the components were working properly, showed me how to adjust the PRV if needed, and cleaned it all up nicely. David was super polite and easy to talk to - highly recommended.

Alex S.

11/12/2014 12:00:00 SA

They are seriously so awesome for helping out austin pets alive for free. So so so so so sweet. Shows how awesome these guys are and how great their characters are. The poor dogs would have been frozen this winter if it was not for their help!! Thanks guys!

Howard G.

5/17/2013

I heard about Radiant on the radio; a spot about them replacing toilet flappers for free to help water conservation. Of course, that charitable work provides them with an opportunity to identify new customers, and maybe even find billable work at the residence where the flappers are replaced. Nevertheless, I called them when I needed some faucets replaced that would have been difficult for me to do since there were no shut-off valves and the faucets were soldered onto the supply pipe.

They did a fine job, the employee was courteous, knowledgeable, and efficient, and I was very satisfied with the work performed. The reason I am not giving them five stars was the price. From my previous experience with other plumbers, and some knowledge of common plumbing tasks, Radiant is very expensive. Yet, I feel good that they have my back, and that I can trust them. Assuming it's true that one gets what one pays for, I'm willing to keep using Radiant until my faith in them is proved to be unfounded.

Jeff D.

03/03/2014 12:00:00 SA

I had a very negative experience with Radiant last Tuesday 2/25/2014. One of their technicians came to our home to investigate why our outside unit was making noise.

We were told that the Fan Motor was shot and no longer available, the after market motor would burn up our compressor, and the cost to replace the unit was $5,900-$10,800.

Two days later another company came to look at our unit. This HVAC professional found that the breaker for the Heat Pump had been turned OFF! The motor was replaced with 'Original Equipment' and the repair cost less than $300.00!

Radiant Lied and Misrepresented the facts! They positioned themselves to sell us a new unit when all that was needed were some modest repairs.

Do not use this company!

Postscript:
I did get a call from their Sales Mgr. this morning. He told me that he would look into this and get back with me. When they removed my comments and blocked me from their Facebook page last week, I was told that they would have a resolution today.
When I pointed that out to Andre, he told me that he had been out of town.

I do not find these people credible!!!

Glenn R.

06/12/2015 12:00:00 SA

I called to make a plumbing appointment with Radiant a week in advance. Company told me they will come around 9am in the morning with a 30 minute phone call notice with the specific time.

I first called around 9am and left a message on the answering machine. I called again at 9:30am. Finally around 10am they called me back and said that they were sorry to have missed my calls and would get right back to me with an ETA. An hour later I had heard nothing and I called again and again left a message. Finally at noon I called yet again and finally got a person who told me that they hadn't had a chance to call me and that they had no idea when a service person would be available.

They have me the spiel about not promising specific times but that they do have first appointments. As I told them when I set the appointment, I specifically scheduled my appointment a week in advance so that I could get the morning appointment.

Setting incorrect expectations and failing to provide basic courtesy calls in a timely manner isn't a recipe for success.

I had specifically asked on the first call in the morning about combining this appointment or setting up a new one to bid for a couple new heat pumps for the house as well since I am taking estimates.

Not interested in these guys for plumbing or HVAC installation any longer.

Sarah R.

12/28/2014

Marcel with Radiant Plumbing took amazing care of our plumbing needs. We had three plumbing issues in our home and he came prepared and fixed all three in the span of a few hours. Great job and thank you!

Ryan F.

8/22/2016

Great workers. Great customer service. Very overprice to me. Charge me 2000 grand to look for the leak under slab. Then come around say 5000 cause it is a major repair to cap off a line and reroute line to attic. It got done very professional.

Igbw I.

10/25/2015

I hired radiant to replace a bathtub drain and some old cast-iron pipes located in the crawl space under my pier-and-beam house. I had to go into work the day of the repair and trusted radiant to complete the job professionally. Unfortunately, radiant left a greasy mess in my tub and did not replace a side wall panel that they used to access the back-side of the tub. Under my house I found that radiant left a similar mess. The cut cast-iron pipes were left in the crawl space and insulation was torn and removed in the area of the repair.

After I cleaned up the mess and disposed of the bulky cast-iron pipes, I noticed that radiant had scraped the floor of my tub in the process of replacing the drain. The day following the repair, I called radiant and was told that the service department would call me back to address the tub damage.

Radiant did not call me back. Instead the next correspondence that I received was an email asking for immediate payment. When I emailed them back and re-explained my situation, they responded by giving me a phone number to contact their service department. When I called this number I was directed to a voicemail system. I left a voicemail and re-re-explained my situation. I also emailed radiant giving them my phone number. Radiant again failed to call me back.

Radiant did not complete the job professionally and will not return my phone calls to address the damage caused by their repair.

Mark K.

08/01/2015 12:00:00 SA

Very prompt and RIDICULOUSLY expensive. I contacted Radiant after finding them on line (one of the first to pop up after a search for plumbers in Steiner Ranch) to fix an aging water heater in a home I rent. They charged me $2237 to replace a water heater I later found at Home Depot for $469. Great customer service and you are ripped off for it. I will never use them again unless I win the lottery and my house is on fire.

Inez V.

12/10/2014 12:00:00 SA

We tried Radiant for a plumbing issue after seeing the incredible donation Radiant made for Austin Pets Alive! But we would use Radiant for future plumbing issues because our plumber, Nick Moore, did a great job and was very professional, and took care of the problem quickly with no drama. Nick was on time, professional, and again, he brought the necessary parts. The office was also prompt and professional. It was a great experience from start to finish. Thank you, Radiant, for your donation to APA! and thank you for taking care of us.

Jack T.

11/14/2014

Radiant Plumbing & A/C is the definition of community spirit. Thanks for helping those at Pets Alive!

Michelle R.

12/03/2019 12:00:00 SA

I called Radiant plumbing yesterday regarding numerous issues with our plumbing in our 5 year old home. Our builder's plumber wouldn't return my calls or texts when I requested his help and plumbers I had called wouldn't touch his work when they inquired who plumbed our home. I had requested a morning time frame for service and at 9:20am, David showed up. David spent about 30 minutes following me around our home while I showed him all of our plumbing issues, he listened intently, and gave valuable feedback. He then presented me with a few repair options that I could choose from and customize as I saw fit for my budget. He never pressured me to choose the most expensive options, he patiently answered all my questions, and when I chose the items that fit into my budget, he went to work! Although it was a bit more money than a previous estimate, I would spend the money again. David spent 2 days here at our home fixing plumbing issues. Issues that could have cost us a lot of more money in repairs outside of our plumbing ones. David's hard work and dedication to getting our plumbing fixed the RIGHT WAY was worth every penny. Plus he's just a great person to be around! Thank you David!!

Barry G.

8/25/2016

We had Radiant (JR & Trevor) here today to repair a leak in water line feeding our Hot Water Heater. Phone support & dispatch were helpful, organized and followed up. JR & Trevor were timely, efficient, professional and skilled. These guys were great and we will use them again.

Craig G.

2/20/2014

Called into Radiant after experiencing good service in the past. I received a call back and the technician / plumber showed up two hours later.

Unfortunately for two toilets that are running irregularly and not flushing, what would normally take replacing the tank parts I was initially quoted over $1000.00 and told special parts have to be ordered by and for my Kohler toilets.

Then the service tech came back in the house to ask me what I though the service would cost or what I would pay, then he tells me he could do it for $300 per toilet.

One star for on time appointment, one star for courteous service. I will get a second opinion and seek service elsewhere.

Fru K.

6/20/2016

To be fair, their work is above average, they are somewhat professionals and know what they are doing.
Their prices are so high that I can safely categorize them as thieves.
They also lie about the market prices of goods.
NOT RECOMMENDED

Monique C.

11/13/2014

Heroes for sure! Especially to our fur babies! Thank you for your kindness!

Michelle P.

11/07/2013 12:00:00 SA

We called them out because our water heater was not working.

When they arrived, they set up as though they were sure they would be hauling off my water heater.

There were 2 guys - a plumber and a Quality Control (read SALES) guy. They took a quick look at the water heater and then went out to the van to work up the proposal. They had 2 - 1 to fix my water heater and 1 to replace it. Both estimates were very high - higher than industry standard. I told them that I would need to think about it. Plumber gave me his cell #, in case I decided to take action that day.

I called another plumber who asked me if the repair guys had tried to light the pilot. He also said that these prices were way out of line. This is someone whom I trust, but was unavailable to help me. I wasn't sure if they had tried to light the pilot, so I called the Radiant plumber and left him a voicemail. NEVER HEARD BACK.

I ended up going a couple more days without hot water and used my TRUSTED plumber. It was a small repair that cost under $200 (versus the $1500 I was quoted to replace.)

I replied to a survey from Radiant and shared my disappointment, but I NEVER HEARD BACK. I never YELP negatively about a business until I have given it a chance to resolve my dissatisfaction.

Bruce E.

1/14/2017

The used car salesmen of plumbing. The service person they sent out was much more interested in upselling unnecessary services to us than doing the simple job we asked for. I was waiting for him to ask us to buy the undercoating lol. After haggling a little about what was needed and what was not, (we had called for a simple replacement of two supply valves under the bathroom sink) which somehow he was trying to turn into an $800+ job! Since we had already waited 5 days for this guy to show up, we resigned ourselves and ended up paying over $450 for TWO $10 valves, which took less than an hour. I hope that Radiant made enough money on us to tide them over, since they will never see another penny of my money again. Total rip off.

Rob M.

11/01/2017 12:00:00 SA

I used Radiant last year, and was happy with the work and charge. I had my sink drain leaking on Sunday, so couldn't run the full dishwasher nor wash dishes by hand. Called them Monday, was told Wednesday was soonest they could come. OK, fine. I book out today to be available. 9am, they call with We will be there early afternoon we will call 20 minutes before. OK. I bust my butt getting every errand I have to do by lunchtime. 1pm as am rushing back to the house when they call to tell me they had emergencies and so weren't coming today and can come tomorrow. I'm all booked up for tomorrow because they said they are coming TODAY. I ask the service manager to call me. All she does is give me a patronizing I'm sorry it's an inconvenience, but we can't plan for emergencies.... I said, emergencies are YOUR problem, why are you making it MY problem? I have six days of dirty dishes I can't wash now. Same patronizing insincere apologies. Was promised somebody will be here first thing in the morning. We will see. There should have been at least some credit given to me for any charges for this unprofessional behavior. Nada. We will see if they show up tomorrow. This is very unprofessional. Period. Why bother to schedule appointments if you can't bother to show up as scheduled? If I could get someone out faster at the last minute I would have.
UPDATE: Yes they did show up first thing this morning. Zach P. the tech was friendly, prompt, efficient and cleaned up. A fair price, job done.

Ryan J.

3/27/2018

Radiant has been great to Work with so far. When you call somebody actually answers the phone and they can help you in the moment they also stay on the phone with you and make sure all your questions are addressed. JR showed up as promised about 30 minutes or so after they called to let me know he was coming. JR was thorough and took his time. He explained things very clearly and set the expectations. He did not rush and presented numerous options from just make it work to luxury updates They are scheduled to come back to complete the job next week. I had leak detection and shower fixtures issues to address.

Vickie C.

3/25/2010

The plumbing Gods are rarely with us so finding a reliable & trustworthy plumber is as crucial as keeping a houseful of people stocked with toilet paper!

After receiving great service over the phone from the office staff, we continued to be pleased when the Radiant plumber showed up promptly at our house. JR Hernandez was courteous, thoughtful (being sure to tell us to print out the Yelp coupon to save us $15 on the visit) and knowledgeable. When the prognosis was grimmer (read: more expensive) than we'd hoped, he offered several levels of repair options including a couple of make-do fixes to get us by until we can afford to do the overhaul that'll ultimately need to happen.

We were very satisfied with JR & Radiant, and will definitely call them again when our next plumbtastrophe strikes!

Tank N.

05/12/2015 12:00:00 SA

Way way over priced. $200 to unclog a drain, and it only took 15 minutes. Doing the math, that's $800 an hour!!! Charging ridiculously on a first-time visit for a small issue is NOT the best way to create a long working relationship with a price conscious consumer. Although friendly, I'm never using these guys again. Big big mistake.

2 stars, but only because they are easy to get a hold of when you're in a bind (but there's a reason for that, they're insanely expensive!!!) It better be an emergency!

Chris M.

5/15/2009

These guys take high marks for a really bad experience. They really push the envelope. I didn't hire them and perhaps after my recap you'll understand why.

Like another reviewer, I had a remodel done and needed new plumbing underneath the sink to include installing the disposal, dishwasher and water faucet. The only plumbing that I supplied was the drain pipe so all of the piping was new and needed to be supplied by the plumber. It's a reasonable job albeit not a large one.

The job needed be done on a Friday and I called the Tuesday before to make the appointment. I explained the job in detail and made an appointment for 1 o'clock on Friday. The plumber showed up 3 hours late (4 PM) and he had no idea what the job entailed. Way to go with scheduling and communication dispatcher! I was puzzled that this gentleman hadn't a clue about the job, but I explained everything to him so that he could get started. He went back to his truck to prepare a proposal and he came back in to provide me with the pricing.

Any time someone says,I have 6 options and I'm going to start with the premium option. Please wait until I'm finished and don't shoot the messenger, you know you're in trouble.

First of all, Radiant has a service warranty program that they try to sell you for $249 per year. It's probably a decent deal if you have real plumbing issues and rely on a plumber frequently, but it's troubling that they lead off with that. To make a long story short, the premium option was 3k and the lowest option was just over 1k. Seriously? What's laughable is with the 1k option, I was supposed to supply the parts and his labor would've priced out to somewhere about $500 an hour. Where do I sign?

To summarize for you:
* They were 3 hours late getting to the job
* They were extremely uninformed about the job
* They cared more about selling a service plan than providing pricing on the job first to solve the problem. Why not offer the service after a good job is done first?
* The pricing was extremely uncompetitive
* They charge a $39 service call fee whether you use them or not. **Note: They waived the fee because I was a bit upset with the experience.

Thank you, but I will never call on this company again. Frankly, I think that they give other reputable plumbers in Austin a very bad name. Get with the program Radiant!

Bryan C.

9/17/2014

I called Radiant and they had someone out at our house within the hour, to help fix a leak in our wall. Connley and Jason were super professional and knowledgable. They completed the work very quickly, and painlessly and kept us informed throughout the entire process....Thanks guys!

Suman O.

9/15/2016

I feel I was overcharged for services received. $435 for two hours of work on a Saturday. Almost of it was for labor. Will not use them again.

Joyce H.

10/24/2014

I didn't read the reviews before I called them and I guess I'm glad I didn't because I probably would have gone elsewhere. The technician (Connley) came out on a Friday afternoon and stayed until 6:00 because it turned out to be a bigger job than he expected and he still cut me a deal on the price. He came back today to finish up that job and install a new water heater. He was polite and professional and I think he was fairly compensated for his time, considering he was doing something that neither my husband nor myself were able to do.

Chris G.

03/09/2013 12:00:00 SA

Pros:
* Bryan from Radiant was helpful, fast, competent, just all around awesome. He explained stuff to me, gave me quotes for each piece of work as he went, he was thorough, etc. Best experience I've had with a plumber in Austin so far.
* Radiant has a great process of email reminders, requesting reviews online, etc. so I felt like I always knew what was going on and they seem to be a solid, transparent service company.

Cons:
* The visit wasn't on time. They have a very friendly and efficient dispatch service, and were very apologetic about the lateness; but I had to call them when the plumber was about an hour late. They said there were a couple of emergency calls that morning, but it would've been nice to have a heads up, since I was working from home to wait for them.
* Bryan recommended a company to do water removal and drywall repair, and that company was terrible. (The scope of their services had changed, so they gave a crazy high quote for doing something we didn't even want.) That wasn't Radiant's fault, but it seems like a good idea for a plumber to have up to date recommendations ready for water removal / repair.

Brian C.

07/09/2014 12:00:00 SA

I had Radiant out to my home to fix a broken hot water heater. The plumber Harley and his boss Gary were both very knowledgeable and very professional. Not only did they offer me a variety of options for replacing it based on my budget and needs; they did a complete review of all my plumbing. While they were not the lowest price in town (I got three quotes), I don't plan on buying another one for many years and wanted to make sure it was a quality unit installed correctly.

I gladly pay extra for a company that gets it right the first time, has been around for a long time (and will be if anything goes wrong) and really cares about its customers. I will definitely call them for my next plumbing job.

Pat W.

2/27/2015

If I could give a company a zero star this would be the one. They are too expensive - polite but ridiculously expensive. A one hour repair with less than $20.00 worth of parts cost $471.88. $450.00 per hour is more than absurd, its thievery.

Don't use this company unless you don't care how much it cost.

Kolin H.

09/09/2019 12:00:00 SA

I don't write many reviews but I am compelled to in this case. Our AC unit wasn't cooling so I called Radiant to come take a look. I chose them because I was traveling at the time and I know they do extensive background checks on their workers. With a family with small kids at home, this was important to me. They squeezed us in not once but two days in a row to help diagnose the problem an come up with a solution. Ultimately I had to call the original company that we purchased the unit from in order to file the warranty claim on the unit however. Even with this news they did not charge me a diagnostic fee or any fee at all for that mater as they original company would have to charge the same fees again. Both workers that came to my house were very friendly, knowledgeable, polite and punctual. The same could be said for the customer service team that originally fielded my call. I would say that as a whole they went above and beyond. If I have any other AC or plumbing needs in the future, this is where I will go.

Kimberly R.

12/12/2017 12:00:00 SA

What a joke! They refused to change out a loose drain in our jacuzzi tub. A bathtub drain is a bathtub drain.... pretty sure they all work the same. Don't waste your time with them!

Tina A.

07/02/2014 12:00:00 SA

I wish I had read the yelp reviews before calling Radiant to check my AC. After 20 minutes of checking this and that, and another 20 minutes of typing on his ipad, the repairman handed me a slate of options, the cheapest of which was 765.00 for leak detection, and an additional 1060.00 to add coolant. The list went on to include a 4500.00 coil replacement, and a 7700.00 cooling system. Naturally, I was stunned and sent the guy away. I just had my AC fixed this morning for 291.00. I know exactly where the leak is and how bad (not bad). That took him 10 minutes and required no special equipment. The 1060.00 they wanted to charge for coolant? I paid 46.00. I've never yelped about anything, but I just had to add to this company's one-star rating. I will never recommend this company to anyone. I'm even considering upgrading to pandora one so I never have to hear their irritating ads again.

Pilar S.

07/01/2014 12:00:00 SA

Radiant Plumbing has served us so well in the last few years. We love their exceptional service AND quality of work. Today we saw that our hot water heater broke and was leaking. It was put in last year by another plumbing company that was cheaper.

JR from Radiant came out to help us, and stayed until 10 PM to get it right. He was incredibly dedicated, and ran multiple tests before he left to ensure everything was perfect. They are not the low cost plumbing service in town, but you get what you pay for. I wish we would have used them in the first place, that would have saved us this expensive fix.

Bin R.

11/28/2017

Had first appointment cancelled at the end of the day after waiting all day with no confirmed time. Supposedly they got caught up with emergency calls. On rescheduled day of servicing, Zach showed up when scheduled, and was kind and extremely cooperative to work with our insurance company. Wrong toilets almost got delivered, but were caught beforehand. Zach spent all day here because of that, but was friendly, professional, and got job done well.

Desirea L.

8/14/2014

Every time we have a problem with our AC we call radiant and they always fix the problem Christian Barlow is the one who always helps us he is awesome ask for him if you need anything fixed or have any questions!

Dave H.

2/13/2010

I recently had Radiant come out to replace a failing hot water heater. They were able to come out the day after we called, which, apparently, is no small feat in and of itself according to my girlfriend who had called a couple of other plumbers first. After checking out the situation, they explained all my options and worked up estimates for each. Once we agreed on a course of action, it was less than two hours until the job was done and they were hauling off the old and busted water heater. Woody and Gary were friendly and efficient. From my experience, Radiant is a well run plumbing service with great staff.

My only complaint about the whole experience is even though we talked about yelp, that didn't jog my memory enough to remember to print out and use the $15 yelp coupon.

Scott D.

2/21/2012

I used them to fix a water main issue with a rental property I own. Their first quote was outrageous, and even after talking them down they were still the most expensive quote I got. They also wanted to take a brute force approach to everything they did. They were able to take care of my issue within an acceptable timeframe, but seeing the work that was actually done, I still can't help but think I was gouged.

They seem to take advantage of the fact that plumbing issues are true emergencies, because we all must have running water and flushing toilets at any cost.

Other plumbers will be cheaper and do as good as or better work. These guys just offer the promise of getting it done somewhat quickly.

Boyd H.

1/15/2015

I called radiant plumbing for just a leak detection test that is required by the state of texas every 2 years. A leak detection test should only cost around $100-$200. I thought it was something Radiant Plumbing could handle (the last place I used went out of business.)
Problem #1 - The dispatcher couldn't even give me an idea of how much it would cost. Problem #2 - They arrived a day later than they said they would.
Problem #3 - The plumber that showed up acted like he had no idea what i needed. After explaining what the last place did and showing him the what they had given me he disappeared for a little bit and came back with a $932 estimate.... TO DO A TEST FOR LEAKS. I told him to forget it and he wouldn't leave until i paid a $42 dispatch fee. SO I paid $42 for nothing. Feel totally ripped off. I will NEVER use them again. I guess they run around collecting $42 fees all day by give such outrageous quotes.

Jennifer G.

4/22/2019

Unconscionable treatment. Do not use or trust this company. Our technician, Eric, was the only high point in Radiant's treatment. Being without AC with three children and grandparents coming for a visit over a holiday weekend, Jessica refused to let us have the portable units to get us through the weekend unless I signed a contract for a replacement instead of a repair of our system. She made this decision after I was promised it by an employee and delayed the repair options. When I asked to pay for the portables to get us through the weekend, she refused that option as well and went home early from her job and was unreachable with no replacement to make decisions on her behalf. When the estimate went from $8K-$19K for a replacement at 5PM, and I asked to have the weekend to do some research and possibly get another estimate over night, I was not only refused the portable coolants, I was told there was no longer any one available to do the repairs, and we would be left with no AC for another 3 nights. When I do decide/need to replace my system, I will not give my business to a dishonest business with no compassion for their clients.

Brian C.

08/02/2016 12:00:00 SA

DO NOT recommend. I would NOT use again. They are over priced. Charged me $178 for removing my old waste disposer! The office said they would charge by the hour but they did not. The job took about 10 mins. The guy actually quoted me $947 to remove my waste disposer, install the one I had already bought and then replace my kitchen faucet which I had also purchased! Unbelievable. Settled for the cheapest option which was just removing my old waste disposer.

Dana W.

1/30/2015

$178 to unclog a bathroom sink. I hear them advertised on the radio all the time so I decided to give them a try. When I called to book the apt, they wouldn't even give me a ballpark figure. I told them that their competitors advertise 69 dollars to unclog a sink and they said they could honor a 50 off internet coupon. They did show up as promised, they were professional, they honored the coupon.... so I paid $128 for them to unclog the sink. You have to pay $39 just for them to show up (applied towards the job) so I felt obligated to proceed with the job, however I did expect them to be in line with advertised competitors which was not the case. Price would have escalated to almost $400 if they would of had to get out equipment and get deeper into the pipes. I won't be using then again based on pricing.

Tami B.

3/20/2019

I have had a few great experiences with Radiant, all with outstanding professionalism, customer service, and excellent workmanship. We have had them out at least 4 different times to deal with plumbing (hot water and pipe issues) and AC concerns. Every time they presented us with lots of options after spending a good deal of time troubleshooting and diagnosing the issues. Our most recent issue was our A/C went out and they had someone out the next day to help us. We were given several options for solutions after being described and shown the problems. We opted for a full replacement, yet due to the architecture of our home it proved to be a challenging assignment. They sent Woody and Tim to assess the situation, which took a lot of measuring, scoping, geometry calculations, and simulations. Narrowing down to the best option they did a test cut into the ceiling to verify and confirmed before finalizing the plan. Then the next day the system was fully installed with no issues, which include cutting a big hole in the ceiling to make it work. Tim then came back and did amazing repair work. It is like there never was a hole. He was very particular about making sure the work was clean and unnoticeable. Everyone involved in the project demonstrated great expertise, careful craftsmanship, and quality mindset. We were so grateful we called in this team for this challenging project and we are very pleased with the results. We will use them again for other projects.

H R G.

2/16/2010

First time using Radiant Plumbing. Overall I am satisfied with the work Woody performed and with the attention he gave to our problem. Woody explained all options and was professional and prompt.
I also recieved a follow-up call from the Radiant home office less than an hour after Woody finished the work which I really appreciate.
I'd use Radiant Plumbing again!

Zach N.

12/29/2016

The only reason this is not a one-star review is because after reaching out for customer service they were very prompt and effective in trying to resolve the matter.

Basically, while digging out for a garden next to my foundation I accidentally hit a water line going into the house a few inches below the surface. My usual plumber and his recommendations were unavailable the same day, and I needed water back on immediately for my family. I googled and found Radiant. They were available to come out within a couple hours. After grabbing his tablet and retrieving the quote, the technician showed me the cost for repairing the bit of copper pipe: $1,000. I had been bracing for MAYBE a charge of a few hundred since it was involving the foundation and an emergency, but was not prepared for that. At this point, I didn't have much choice. Either take the hit or roll the dice by sending him away and calling every other plumber in town in hopes of somebody available. I asked if this was an emergency charge and he said no, it's what they charge all day, everyday.

He was very courteous and professional. No complaints about the technician. He was able to get the job done quickly and easily, which is why I was even more surprised at why the cost was so high. He ended up not even chiseling into the foundation. The work area was exposed and there were no surprises. Within an hour it was patched up. The patch basically just involved brazing in a new water hose bib. While he was working I looked up reviews for Radiant, which I should have done before calling. Seems a lot of people have gotten ripped off or gotten ridiculous quotes.

That night I was able to find an e-mail address for the company and so I mentioned what happened, and at 5am I received a reply and my issue was forwarded to a customer service representative. A day later he called on his way to work and was very helpful in reviewing the case and refunding half the money due to an error on the technician's part. Definitely a huge help in softening some of the blow, but $500 is still a high charge for a simple new spigot.

This company is mainly good for extreme emergency situations when nobody else is available and price is no concern. It's the equivalent of going to the emergency room when you have no other option. Still very grateful for the good customer service though.

Julie B.

2/23/2015

Do not use! poor communication and follow through and I am still waiting to be refunded the money for a repair they never did.

David G.

06/05/2015 12:00:00 SA

Heard my AC buzzing early on a Saturday morning so called Radiant. Was told that because it was off hours that a $159 trip fee would be applied. Seemed excessive, but they said someone was in the area and could visit soon and I was working to clear a fallen tree from the storm, so I decided to accept it. The service technician shows up and within a few minutes said the problem is that ants had gotten into the contactor outside and that it would be $350 to replace it. Note at this point that the compressor & contactor is less than 6 months old--it was installed last summer. I didn't have time to deal with anything except the tree at that point, so said fine. After another few minutes, he said he was done and the AC seemed to be working normally. Surprisingly quick service call.

Later in the day after I'd finished clearing out the fallen tree, I did a bit of research on AC contactors & ants. I found that the part installed was only $9, so I called Radiant to ask if it is typical to mark up parts that much. I also found out that the problem of ants getting into contactors is a very common problem in the southwest, and that there are sealed contactors which prevent this from occurring. These sealed contactors cost $40-50, but it eliminates the problem permanently. A few days later, the service manager did call me back and credit back a good portion of the cost. Given the circumstances, I was okay paying a couple hundred dollars to get the issue fixed. I will still go and purchase a sealed contactor and install myself in the near future.

Victor Y.

1/21/2013

After using them once for a very simple issue that was fixed quickly with a reasonable (if slightly high) charge, we thought we had found a good company for our plumbing needs. We thought wrong.

Not to get into too many details, but our second call resulted in Radiant breaking our faucet, aggravating (not fixing) the problem, trying to sell us an overpriced disposal, and then overcharging us for the shoddy work. They also give you the hard sell on some kind of monthly maintenance plan.

To Radiant's credit, they agreed to refund our money when we called them back and spoke with a manager.

Chris O.

05/09/2016 12:00:00 SA

I'm not surprised to find only 3 stars for this company. I give 1 star for their awesome radio advertising and an equally awesome 'clean up' man. Here's the background: We call Radiant to perform a service check on our condo unit. The tech (whom will remain nameless) says to my wife that the capacitor and fan are about to go, then draws up a misspelled-word-prone quote for service: $480 to replace the capacitor, $1261 to replace the fan and capacitor + 5lbs R22, $4509 to replace the capacitor, fan, and compressor. I'm thinking to myself, 'This must be one special capacitor...'. Nope. You can buy the capacitor on Amazon for $12, and any person with any mechanical aptitude can replace it safely in 15-25 minutes. So, instead of looking out for the customer and suggesting to simply replace it there on the spot (even for $100-$150 perhaps?), he offers no option for that and instead quotes $480 to come back later and do it. Strike 1. So then, I get involved and I ask about the R22. Well, it turns out the tech doesn't even know if the inside air handler is capable of running with R410A (new type of refrigerant) and has to come back to look at it (on a Friday). Our tenants leave for the weekend and return Sunday to an A/C unit that's not working. By this time I'm suspicious and call someone else in. My new guy spots the issue right away: The Radiant tech had pulled the float safety switch and failed to place it back. Further, my new tech finds the ground wire from the fan to the capacitor to be extremely loose, which even to my semi-tech understanding would certainly cause strain on the fan due to high current draw. Really? This is what you do with a maintenance call? Strike 2. As we (me, my new A/C guy, and my tenant) are talking, my tenant says the Radiant tech had also been playing with our UV/ionization system and now it wasn't working. Even the Radiant customer service manager can't explain why his tech was playing with our $500 system that is now non-functional and unrelated to an A/C maintenance call. Strike 3. You're out.

The only person that even did anything remotely close to good customer service was their clean-up guy, who took care of the Reme Halo system.

I've had bad company experiences before, but this is the worst in a long time. Their prices are practically price-gouging, it seems they simply want to separate your money from your bank account, they have absolutely no desire to have your best interests in mind, and they have at least one very poorly trained service technician. There are likely dozens if not a hundred companies that will service your A/C in Austin and there's no need to even consider Radiant, folks. But hey, I think the ads are funny...wait,maybe that's where the dollars go, hmmmm.

Adrian T.

9/17/2013

I'm a pretty harsh critic when it comes to service companies. Most are just a mess. Some have great phone service (so you think they have their act together) but then send someone out who has no idea. Others have a great team but it is a huge pain to schedule them or even get a hold of people.

We were having a bunch of AC issues and called Autumn to come out. They sent someone later that day who said there was nothing wrong (to spite the fact that I played him a video of the unit having fit). Issues continued and we called Radiant based on a friends recommendation. They sent out Christien who was extremely polite and knowledgeable. Since our AC unit is old and crappy it took a couple tries to work out all the issues but he kept going until it was all sorted and up and running.

I don't think these guys are the cheapest and I noticed some of the negative comments are focused on cost. But if you need it done right and are tired of dealing with unresponsive hacks then I would recommend these guys.

Christopher S.

07/02/2008 12:00:00 SA

I found out about Radiant from my Neighbor who had used them the week before - I saw the cool truck in front of their house and when my bathroom drains ceased to drain - asked them how they liked Radiant. She said they did a great job but it was a bit expensive and took 3 trips to get the right equipment to unclog the bathroom drains which were evidently installed incorrectly in our 1960's ranch pads... The work set my neighbors back about $400 for the bathroom clog and some work they needed in the kitchen.

I checked out their cool website and gave them a call... I agree with the reviewer above - Jennifer at the dispatch center was super friendly and even called the day after to make sure everything went well.

They were prompt and were able to get my drain unclogged in about an hour and 15 minutes... Total Cost: $226.... a little high I guess, but the service was great - the plumber was very friendly and professional.

I am very satisfied.

Shannon F.

7/13/2016

I had an awful experience with them. On their initial trip out they misdiagnosed the problem of why my AC was leaking water, and charged me 250. A couple of days later it starts leaking again, they come back, and tell me it's a completely different problem (leak on the coil) and that I need to replace my entire unit for 3200. Ended up going with a different company, who told me I just needed to add freon, and their cost for the freon was a lot less than what Radiant gave me. That's 250 I'll never see again- DON'T go with Radiant plumbing. I'm still bitter about the experience, and that was three months ago. They also are really bad at communication- I emailed them multiple times and called twice, and got a response 2 weeks later.

Bette P.

10/05/2015 12:00:00 SA

If I could give them ZERO star I would, they left my house with a gas leak that could have blown us to smithereens. They came back out and agreed that they could detect a gas smell. However, they said it was coming from my old water heater and that the rust had dropped down and was clogging the exhaust pipe. I explained to them that it was not COMBUSTED gas I was smelling, but fresh, non-combusted gas. They couldn't sell me a new water heater so the left me . . . with the gas leak. The next day my son drove in from out of town and discovered the cause of the smell. When the Radiant guys had lifted my water heater off the floor to comply with the code, they added a longer gas pipe but did not tighten the nuts on the connectors. My son tightened them and I have had ZERO problems with the gas OR the heater since. I asked another Radiant guy to come out with the gas sniffer again., He had to admit the problem was fixed. I still have the receipt where the tech wrote: She needs a new water heater as old one is expelling exhaust fumes. It's a wonder the laundry room was well vented or the pilot light would have caused an explosion that would have leveled my house and everyone in it.

Katie J.

07/01/2013 12:00:00 SA

Buyer beware of this company! I felt like this company is out to price gouge you in the worst way. They quoted me nearly $1000 to reconnect my kitchen faucet and gas cooktop. We waited a couple days until another plumber could come out and guess what he charged: $150.

We had our countertops replaced and needed our kitchen faucet and gas cooktop disconnected and reconnected. We had an awesome plumber come out and do the disconnect but he was unavailable on the weekend to do the reconnect. We had family coming into town and really needed the water reconnected. I was a little desperate and looking for someone who could come out on Saturday so I ignored Radiant's mixed reviews on Yelp since they were available on Saturday.

So here's their 1 star: they were nice on the phone and were available on short notice to come out on Saturday and they called and confirmed the day of. The plumber who came out seemed like a nice enough guy. That's all the good I can say about them.

When I set up the appointment I specifically indicated it was for a kitchen faucet and gas cooktop reconnect. The lady on the phone was very intent on getting all my information. I had to interrupt just to make sure that they could disconnect the gas.

So when the plumber came out he gave us some reason why he needed to see our water heater to do the job. I don't know why he needed to see the water heater because the plumber who came out later to do this job just turned the water off at the street. I'm wondering if this was just a ploy for him to try and upsale us on a new water heater.

He went out to his car and came back with a list of various options that included replacing our water heater and doing the reconnect with two columns of pricing. It was all very confusing. For the job that we had called in for, it was close to $1000. I can't remember the exact price because there were seriously like 8 different numbers on the page.

It had cost us $100 for the disconnect and when I asked why it would cost $1000 to have the reconnect done he gave some balogna about he didn't know who our plumber was but this rate was just what it took to stay competitive. He then tried to make it sound like this was a huge job and there was no way their phone receptionist could have told me over the phone a reconnect would be close to $1000 because every faucet is different and the plumber has no way of knowing how much a kitchen faucet reconnect is going to entail until he gets there. As he was leaving he even said the day of the $100 service call is over.

Oh, and he didn't even have the tape necessary in his truck to do the gas cooktop reconnect even though I specifically had mentioned that twice over the phone.

So we had to pay him $39 for him to come out and do nothing. I feel really ripped off by this company. Had I been given any idea that their rates were so outrageous I never would have called them. I will be sure to let all of my neighbors on our email board know not do business with this company.

APRIL B.

1/14/2014

Ridiculous quotes. They came out for an emergency faucet leak and the quotes for a new faucet ranged from $1800-750. They are taking advantage of People in difficult times! Sorry Radiant, I am not bending over for you to screw me. The plumber Would not even let me keep a copy of the quote sheet. We fought about it and I finally told him to leave. Obviously they know the quote sheet is evidence of how they want to get your pocketbook good!

Sondra S.

05/07/2010 12:00:00 SA

Ummm... no.

Every time I see great recommendations and use a Yelp business, I have my fingers crossed for a good experience. This was no exception, but my experience wasn't so good.

I needed a washing machine drain snaked and a water valve for the washer replaced. I know this is about an hour's worth of work, maybe two, tops. If I had been able to get my regular plumber, I know that this is about $200 worth of work, so imagine my surprise when the guy calls me back with a quote of $391. I asked him what kind of gold plated valves he was using to justify this price, and he said they were standard parts at book rate for install. I told him to pack his things and leave, that I wasn't going to get bent over for that kind of pricing when I knew it was far more reasonable elsewhere. He called back 10 minutes later to offer me their value pricing with a discount to $265. Yes, more reasonable, but no, I'm not going to do business with someone that I have to send packing in order to get a reasonable price. Nice going, Radiant. I am a Realtor AND a landlord; this could have been a beautiful, mutually beneficial relationship, but no. This isn't how I do business, and this is not how I want my clients treated when they need someone to do work for them.

Tyler D.

02/01/2016 12:00:00 SA

The used car salesman of Plumbing in Austin. Received a quote for over $2,700 with me providing parts, found another plumber who did for $750 parts included. Scares me to think how many other people they have scammed like this. BUYER BEWARE!

Chet H.

05/12/2014 12:00:00 SA

Horrible. How does this company stay in business???

The technician didn't want to give an estimate to replace our AC unit until we got other estimates. According to him, we would use his estimate to push other AC companies to lower their estimates!!!

He took our Nest thermostat off the wall, said he could not repair the wires because it would be a fire hazard and then left the wires dangling out of the wall!!!

Wow! Amazingly bad service! You would have to see it to believe it!

Nancy A.

11/06/2009 12:00:00 SA

Wonderful service. We had multiple issue that Woody addresses with smart answers. He was able to work with our budget and solve our issues in the short term and give us good ideas for fixes in the long term. We will definitely use them again.

Tom O.

11/21/2012

I heard their ad on KLBJ 590 radio station and called to have work done at my house. Bryan was the Tech who came out and he was great! If you have issues with your plumbing you need to call Radiant! 512-263-9988.

Andy R.

8/16/2013

I just had Tim from Radiant come out to check on some water damage from my bathroom. Let me preface this by saying I had another plumber here 30 minutes before that did absolutely nothing to help my situation. Basically the toilet had a leak while I was away for work. Tim came out to double check the work( or lack thereof) that was done and spotted the issue and then said the part did not need to be replaced, the valve just needed to be tightened. The other plumber charged me 100 bucks so he could bill AHS for the work. Tim immediately called the water damage company and they are now here addressing the rest of the problem. His expertise and advice was fantastic and thanks to him, I am on my way to repairing my home. I wish more companies were as honest as these guys.

Jeff S.

10/27/2011

My wife and purchased an older home a few years ago and have been in the midst of plumbing disasters ever since we moved in. We've had multiple plumbers out and have had varying degrees of success to our issues with these plumbers, but have been satisfied with none of them. A friend of ours suggested Radiant. if you have a job you want done and done well, I wouldn't call anyone else. They are service oriented, professional, and communicate better than any business I've ever dealt with.

If you want cheap, call someone else. If you want the job done with minimal fuss and attention to detail, call Radiant.

Amy H.

12/18/2018

Do Not Use Radiant. Knew we needed a new AC system. Called Radiant and they gave quote. They were higher than some but available right away, so we went with them. They needed to pull our attic entry door and put back in after the work because the system wouldn't fit. The AC went in, the drop stair was put back in. Unfortunately, the drop stair no longer closes properly. We called them out to fix it, and the guy agreed it was a problem when I showed him. After he tinkered around for a while, he determined that it was that way BEFORE he worked on it. We knew this was not true since the damage he pointed to as proof showed that the damage occurred AFTER the door was repainted (by him). They did not fix it and never would send another person to fix it. We spent thousands and they couldn't even put our drop stair back the way they found it. Feel like we gave them the easiest sale of the year and didn't even get basic customer service. Will only use for warranty maintenance at this point. One Radiant gets your money, they are done. Avoid at all costs.

Julie L.

5/13/2016

Worked on plumbing and HVAC unit, needed a whole new HVAC system. I opened an account with wells fargo through them, originally was waiting on refund as their charges are significantly more than other quotes I got, so will go through someone else for HVAC. In the meantime used them for a faucet replacement and some plumbing issues, found that price reasonable and well-done, so pretty happy on that front.

Mike L.

8/19/2014

Cole and Ruben were great. Their speed and customer service was greatly appreciated in replacing our AC.

Gregory M.

10/07/2014 12:00:00 SA

Way over priced!

Asked them to come out to check where my sewer line connected to the city line.

I needed it to get e building permit. They came out sent a line 15 feet down the sewer line The guy had me walk along holding the detector(so I did the work).
5 minutes of work $250.00.

Never Again!

Christine B.

6/22/2017

We were having an HVAC issue last night - and from hearing Radiant's commercial's we decided to try them, we wanted to support a local company/family. From that poor decision we are still sitting here with a inoperable HVAC! We called their emergency 24 hour line and were told that someone would be out in 30 - 45 minutes, we thought that was great news. That was followed with a mandatory deposit that was needed over the phone before they dispatched? I have never paid a deposit before a service would even come out, but reluctantly we paid. Needles to say 2 hours and 54 minutes later we were still waiting for their technician, no phone call to advise us of the delay. We then received a phone call stating they could not come out after all. REALLY?! The dispatcher then asked if we would like our deposit back?! YES - we would like our deposit back, WE WILL NEVER call on this company again. We have another HVAC company coming out this morning - with NO deposit needed. POOR customer service and communication.

Erik L.

8/28/2013

Great job! This company did everything they said they would and showed up on time too! I will be using them again for future needs. Thank you!

Theresa T.

10/02/2013 12:00:00 SA

I called radiant to fix a toilet for me. They came promptly the next morning and did the repair. I was happy with their service and would use them again.

Theresa
Lakeway

Julia W.

02/08/2012 12:00:00 SA

Just wanted to say thanks to Gary and the folks at Radiant Plumbing for their good work. The work was done efficiently and well. They might be more expensive than the cheapest service out there, but I'm not so sure I *want* the cheapest possible plumbing work done--especially not if it means I'm going to have to have more repairs (thanks to crappy work) later on. And the flat rate pricing means they're motivated to get the job done at a reasonable pace, not fiddling around while the clock--and money--keep running.

Melanie B.

9/18/2014

After calling six other highly rated plumbers and receiving no response from four of them I called Radiant Plumbing & Air Conditioning. Not only did they answer the phone but they sent Jason to my home just two hours after I called. This is on Thursday, September 18th.
A little background; I'm very hands-on and I decided on Wednesday to replace my old and busted water heater all by myself...and to my credit, I did a fairly decent job, including under-the-house plumbing. However, after a long day of work I was tired and sore, so I couldn't tighten the fittings on the cold-water shutoff valve as tightly as they needed. When I turned my water on I had slow leaks, and because my heater was already half-filled with water I wasn't about to move it again.
On to the next day.
Jason arrived outside at 1:20 PM. (yes, I tracked the time). Unlike some service people he did not sit for an hour in his truck but came right up. I showed him what I had done, including the poor job I did with a slightly bent and oversized copper pipe for my cold water inlet on the water heater. We tested the pressure, he saw the leak, and we began to discuss options.
I was presented with a quote for the work I was requesting on a page that also included other recommended options that were available for additional purchase. I elected to go with just the work I requested, the leaky fitting on either side of the gate valve I had installed. Jason returned to his truck for parts and assembly and was working directly on my pipe by 2:00 PM. He installed a levered ball valve (a much better choice) and a shorter copper pipe without the awful bend I had been forced to make with the pipe I had purchased. Best thing, no leaks!
I had purchased a replacement line for the gas to the heater but had been unable to remove the old line because of bad fittings. Jason managed to get the old one off and did a great job installing the new one. I really appreciated that.
All work was finished by 2:23 PM and we wrapped up with invoice signing by 2:30 PM. The quality of work is good and Jason was very friendly but didn't come off as disingenuous like some contractors do. The price was extremely reasonable and much less than I had anticipated.
Considering how difficult it can be to find quality plumbing with same-day service in Austin, I would definitely recommend Radiant Plumbing & Air Conditioning.
I recommend visiting their website for money-saving coupons. No need to print, just mention them when you call.

Abby D.

09/02/2015 12:00:00 SA

Had an appointment set up to have my water heater fixed/replaced. I was told they would call when on the way AND told they'd be there early so I could still leave for work. No one ever called and no one ever showed up.

Peter S.

10/20/2010

We needed some work done at a store front we are remodeling. These guys came the same day! You gotta love that! Plus the guy who came was super cool... That's why I'm writing this... People need to know where they can find a great plumber.

David C.

8/26/2014

I've had my second opportunity to use Radiant Plumbing in the last year and was again very pleased with their service.

The first time I used them, I had a main line leak under my driveway. The other big box plumbers in town including the one that initially installed the plumbing when the house was built did not want to have anything to do with the job. Radiant came out that day, helped with a patch workaround to get water in the house again, and was able to complete the job with minimal destruction to the driveway. The other plumbers that came out wanted to tear up the entire driveway from street to garage to find the leak and Radiant was able to find the exact spot by merely listening with an ear on the concrete. Saved a TON of money in patching the driveway after the repair was done.

The can do attitude and extra ingenuity to keep water running into my house will never be forgotten.

The second time was for a smaller job with the kitchen faucet, an air switch, and the disposal. The individual plumber provided his cell phone and has been supportive of questions that my wife has had wanting to make sure that we were absolutely satisfied.

Again, hands on service and staying with you even after all the bills have been paid are something you don't typically see from larger companies. Two different plumbers have treated us like they owned the business, so this must be something that they teach.

Thanks Radiant!

Cash W.

10/11/2014 12:00:00 SA

Connelly was very polite and knowledgeable gave me a great price. He was on time and went right to work and let me know what he was doing. Gave me2 yr warranty on parts and labor..

Jeannie N.

1/13/2014

I purchased a drain line clean-out and camera inspection from Radiant from Angie's list. I called on a Sunday and was told someone would be out on Monday morning. Wow! I was impressed. And the good impression ended RIGHT THERE.
The plumber didn't arrive until 7:30 p.m. I understand, things happen. But he had no camera. And he couldn't clean out my drain line. He worked on it for awhile, to no avail. He came out again the next morning with his supervisor aka salesman, and they ran the camera. Then they tried to charge me $350 for something I already paid for. Not impressed.
Another company came out the following day and cleared the drain line for me. Hmmm, interesting.
The staff was polite, from the scheduling personnel to management, to the guys out in the field. But I'm sorry, that's not enough to get my business. Now that my line has been cleared, it's time to fix the problem that created the issue in the first place. I'm definitely not hiring Radiant for the job.

Rob S.

2/24/2012

If you think that it should cost a minimum of $800 to dig a small hole and replace a piece of PVC pipe and valve, then call these guys for sure.

when questioned about why it would cost that much, they said they could drop the price of replacing the PVC pipe to a whopping $300 if we dug the hole ourselves. Aside from the fact that I'm pretty sure it shouldn't cost $300 to replace the PVC and the valve, they were apparently adding $500 to dig a shallow hole in the ground. they also pulled the trick where they try to get really technical about what the job requires so that it seemed as if this were something very complex that I just wouldn't understand.

then again, it was 4:00 on a Friday afternoon when this all happened. but I think they were well aware of that.

the only good thing I can say about them is that they were very prompt to get here after I called.

---btw - we ended up getting the job done in less than an hour by another plumber for $110 + $25 for parts.

Robert B.

03/01/2013 12:00:00 SA

Marc came out to the house and was very honest, took off his shoes, and is very good with dogs.

B. L.

9/23/2014

First review ever, but well versed in how a lot of these posts end up on Yelp based on previous experience with friends who have been incentivized to write reviews...both good and bad. Since I was not paid to do either, I will simply share my experience with this company.

I called in the morning, let them know I had prior commitments until the afternoon at 3. At 3, my phone rings and they have a technician available. I told the dispatcher I was tied up for another half hour or so, but would be home by 4 for sure. I got home a little before 4 and at 4 o'clock the technician knocks on the door.

Phil was awesome. 28 years experience. Educated. Informed. Professional. Courteous. Quick. Explained things in terms that were easy to understand. Presented me with various options for servicing and was not pushy about selling a service. He let me know his professional opinion about what he felt should be done and what could possibly wait, and left it at that. No high pressure sales or trying to guilt me into something.

Phil - you are a true professional in every sense of the word

I would have to agree with the comments about prices, though Phil did say they use a per-job-pricing schedule, and the initial fees would be waived if I had any work done. I am pretty sure Phil has no input on setting prices, and there was a little sticker shock, but Brad the owner has made no bones about it in his posts. He says he knows he is not the cheapest, but his commitment is to be the best, and that costs more. Plus everything they do comes with their warranty and satisfaction guarantee.

I think $39.00 is totally reasonable for a let's see what the problem is service call to help cover costs for use of the trucks, gas, etc. I thought $68.00 for an AC check-up was also reasonable. $178.00 is getting up there for an AC diagnostics that only takes 30-45 minutes to do, but still within a modicum of reason. The rest of the quotes I felt were way too high, even if there is a warranty. $420 for a thermostat is just a bit much. $300 and some change (can't recall the exact amount) for R-22 recharging (yes my AC is old...I know now) is also too much...in my opinion.

I elected to wait on any service for now. The beauty of being an American. I have choices and can chose not to have work done. I know it costs a lot to be the best, and in most circumstances you get what you pay for (I forgot to ask if the thermostat was gold plated or had diamond inlays - or for that price was at least bejeweled a little). At least I had the option, like everyone else who has posted, to just say No.

I certainly cannot say anything bad about the ease with which my appointment was made, with their working around my schedule, and the professionalism at every step. Not sure about other technicians, but if I was in the plumbing business, I would clone a dozen more Phils and put 'em to work. I did feel the prices were high, but I am not a plumber, so what do I know.

Rashad D.

9/28/2015

I called Radiant for an AC check and they gave me four options to fix it. The first was a short term solution of more freon which would have been around $200. He told me there were 5 lbs missing when a later company told me it needed just one. He also told me not to do it because it would all leak out and then that next same company did that and it's been working great for the last month. The next three options ranged from $3000-$8000, all of which fixed various parts of the AC but did not guarantee the other parts wouldn't fail and still leave me needing more repairs in the future. The first option for a new coil at $3000 was the only thing the other company said did need fixing and they charged $800. Finally Radiant told me it would be $11-$16k for a brand new AC, not including the cost to crane it on to the roof. A new AC will actually run me about $5000. Not sure if they were scamming me or just didn't want my business but either way I'll never work with this company.

Joe Dan D.

7/13/2014

Tonight my wife and I came home from a short vacation to find that we had a busted pipe outside and will most likely have a water bill which could fill Lake Travis. Needless to say we were in a tough spot and Radiant was probably the 8th or 9th plumber we called, but were the first to actually come out for a job late in the evening on a Sunday.

JR was the plumbing specialist who showed up and was eager to find the problem and help me out. He quickly diagnosed the issues as being with a faulty valve with the sprinkler system and since it's still under warranty we didn't need JR to do much more. While he didn't have to do much past that he did give me some time to educate me on what that problem could turn into and give me some pointers on where he'd suggest the sprinkler guys focus some attention when they show up. He also checked our water heater to make sure the recirculation pump was not damaged due to lack of water being pumped.

All together is was a great experience and wasn't a 5-star rating only due to the fact that I didn't see an actual fix based on my decision. This is a world where plumbers can catch a bad rap but these guys seemed trustworthy and out to fix my problem.

Mandy R.

1/26/2017

Unless you have money to throw away don't bother calling Radiant. ;-[ I moved into a home that hadn't been lived in over a year and found 4 leaks that could be easily repaired if I had had the time but I also wanted the WHOLE system pressure tested to be sure there were no other leaks that I didn't catch. I was at work when the Tech came out and was told over the phone it would be $1700 to fix 4 leaks and test the system, WOW!!!!!!!!,( $10 in parts I am definitely in the wrong business) So, I really needed the leaks fixed because I have a water tank that only holds 2500 Gal. Reluctantly I agreed but they were so gracious to offer me a 10% military discount, so I ended up paying over $1500. Couple days later I discovered a leak that the tech overlooked so they charged me $39 for the service call and then WANTED to charge me $700 more to change out a 1 PVC T that costs $2.65 at Home Depot. WT-----!!!! DON'T DO IT PEOPLE!!!! DON'T DO IT!

Stuart M.

7/18/2015

Competent technicians performed the work. Problem arose when I tried to receive a receipt and warranty information for the work performed. Radiant says it will send the info to your email address but after countless call (more than 10)...still nothing...60 days later. Pain to deal with. For the price Radiant charges you expect that they will exceed expectations. Unfortunately not. If you look at the other Yelp reviews, this is not the first time this problem has been identified.

Lynn H.

6/29/2014

I have always felt that you can a great company not simply by great service but how they take care of customers when things do go just right. A couple of weeks back I had a new hot water heater installed and in the middle of the night we heard drip.......drip..........drip and sure enough the new hot water heater was leaking. We called Radiant and within 40 minutes someone was at our door (it was well after midnight.) He shut the system off and made certain there was no more water leaking.

The next day, a plumber shows up with the head of Customer Service Gary Hunt. Gary is an older guy and after about five minutes with him I knew everything was going to be fine. He started by saying I am so very sorry you guys did not get a good nights sleep last night and this guy is our best plumber who I hand picked to come with me to sort this out. We will find out if this is our fault or a manufacturer's defect but either way you will not have to worry about anything, not one thing. I will personally assure you that your home will be perfect within the next couple of days and you will have hot water today; I promise you 100%.

Gary was a bit off; he did not deliver 100%, he delivered 110%.

As it turns out it was a manufacturer's defect (I guess Radiant got their money from the company but we were never burdened with anything.) Gary honored his promise and a new hot water heater was in by noon and that very afternoon we had folks drying up stuff and fixing a little sheet rock that had gotten wet.

A few days after when everything was perfect Gary stopped by and gave us a lovely basket of stuff and said again, I am so sorry you guys had to go through this and I could tell he really meant what he said. He did not blame anyone, or make excuses he just said we will take care of you and Radiant did just that.

I felt like Gary was the General Manager of a Nordstrom's store and I was a troubled customer. Really, it was a no questions asked sort of experience.

I will never call another plumbing company again as long as I live in Austin.

Diane W.

11/12/2014 12:00:00 SA

Y'all are SUCH HEROES for coming out with your Radiant Helping Hands to fix the heating at Austin Pets Alive's Town Lake Animal Center locations tonight!! I'm a volunteer and know that you are helping us save lives tonight! THANK YOU!!!!!!!

Claudia H.

12/14/2012

I heard a radio ad that they were replacing leaking toliet flappers for free. Brian came out & was friendly and was not pushy about trying to get me to buy anything else. If you need a free flapper for a toliet, call.

Molly B.

02/10/2013 12:00:00 SA

My toilet broke and was leaking water all over my bathroom. I called Radiant out to come tell me what the deal was. The guy that came out was really nice and super prompt, so I have no beef with the employees. However, I later realized I was charged double what a normal plumber would have charged for replacing a toilet. I was given a hand written list of options and price points that went as high as $1,000!!!!!!! Seriously...... for a toilet. These guys price gouge in the worst way.

Joanna S.

06/02/2014 12:00:00 SA

Radiant Plumbing was recommended to us, so I called them this morning to look at some plumbing issues in our bathroom.

I was told that someone would come out the same day. I stayed home from work all day waiting for them to come. By 3:40, I had not heard from them, so I called back. I was then told, at nearly the end of the business day, that all of their plumbers were still at other jobs and no one would be able to make it out today, unless I wanted to pay an after hours service fee.

I explained to them that I had stayed home from work all day waiting for the plumber they said would be coming, so I felt it was very unfair that I now had to pay extra for someone to come. They just apologized and said they could reschedule the service for another day if I would like. I explained again that I had already missed a day of work waiting for them, so I can't have them come another day and need someone to come out today like I was originally told. They just repeated that there would be an after hours service fee, so I let them know that we would have to find another company to come take care of our plumbing issues.

I have worked with a lot of trades over the course of a large remodeling project, and I understand that sometimes jobs take longer than anticipated, but at no point did they offer to make the problem right. My only two options were to reschedule and miss another day of work or pay an additional fee.

Gretchen P.

09/06/2010 12:00:00 SA

The service is absolutely fantastic. Brendan, Kevin and the staff make sure the job is done right, The only thing that kept me from giving it 5 stars is the price. Pretty pricy. Too pricy. They are too expensive for middle class.

Calais M.

08/12/2013 12:00:00 SA

I've had two experiences with Radiant. Both times have been pleasant. The first was in June, when a outside pipe cracked and had begun leaking into my house. Or flooding. That's more accurate. It flooded my house. Well, I wasn't a happy camper, but we called around to see who would come out to look at/fix it, and Radiant was the only company who agreed to waive the dispatch fee to check it out. Marcellus(sp?) was the guy's name. I'm pretty sure that was his name. It was the guy doing the Indiana Jones impression with the drain snake that you see on the side of their trucks. He quickly assessed the problem and had that pipe fixed in a matter of minutes, and it looks great. I was impressed. No more leak.

The second time was yesterday with Christian. My AC stopped working and from the look/sound of it, it wasn't good. Again, after calling around, Radiant was the only company that would waive the dispatch fee to have someone come out to diagnose. Christian had a hunch of what the problem was, but did a full on inspection to make sure. He checked everything. And delivered the news. I had asked around, and had a good idea of what to expect, so when he told me my blower motor was burned out, I was not surprised. Christian talked to me at great length about my options and the costs of each of them. It would appear that because of the age of my system, (1986), that replacement of the entire thing would be the best option. The priciest, but the best. Christian took the time to make sure I understood the pro's and con's of parts replacement vs. a new system. He was very up front and realistic about everything, and felt confident in his assessment. He also listened to me whine and complain about the whole situation, which, believe me, requires a lot of fortitude and patience.

So far, my impression of Radiant has been good. The only thing I don't like is that they are on the higher end of pricing. I'm a first time home owner, and we bought an older home, so I knew what to expect, but with so much needing to be fixed and replaced, affordable pricing is key. I'm of the mindset that you get what you pay for, and I feel that Radiant can live up to that. I'm still shopping around, but Christian is at the top of my list for a new AC so far, and that has everything to do with how he treated me and my system yesterday.

Carole B.

11/20/2014

Phil was very nice and personable. All I had done was a Furnace tune-up and thank goodness it was a good report, (it is older and I knwo eventually all will need to be replaced) Phil was very personable and efficient. Seemed to know his business and was very eager to answer questions. I called Radiant because I was impressed that they had helped Austin Pets Alive, and now they will have any future business. Thanks Phil for being so personable and professional!

Michael H.

09/01/2013 12:00:00 SA

I have used Radiant a few times already and they have been fast to respond. This latest issue was a drain clog in the main line and of course happened on a Sunday during a holiday weekend! Radiant tech Tim Jordan was out within 30 minutes and fixed (or so I initially thought) the issue relatively quickly.

Unfortunately they didn't get the line cleared out completely/correctly and finally 2 visits later had the issue resolved.

Arron S.

12/03/2012 12:00:00 SA

Tim was very professional, knowledgeable, and did an amazing job! He actually drove all the way back to his shop to try and find a part to finish the job. It was an unexpected issue. He couldn't get the part until the next day and that day he was here promptly and fixed the issue very quickly. Radiants pricing was high but the quality, and professionalism of the work and the company in all was outstanding. Pricing was the only reason I only gave 4 stars. Tim deserved 5!

R B S.

8/28/2014

They do not deal straight and certainly the most overpriced contractor I have ever dealt with. I will try to make a long story short.

I called them and asked them to come out and look at two shower control cartridges that I though need replacing. They told me that it would be $39.95 to come out and then actual costs - against which the $39.95 could be offset. The appointment was for the next morning 8-12 and I stressed that I had to leave at 12:30 for meetings. They promised to be here before noon at the latest. I also asked that they send someone really familiar with tankless heaters as the problem with the showers may be there. They called at 11:55 and said they would come in 30-45 minutes. I had to reschedule but asked to speak to Andrea who had made the appointment as I wanted to understand how this happened. Andrea would not take my call. The next morning they called and told me the guy would be here in 30-45 minutes - he showed up 95 minutes later. He looked at both units and told me he had to get the parts and the job was a fixed cost but he wasn't sure if it would be $275 or $300 per shower, including the part. I though he was kidding but he was not. I called the office and spoke with Jeff the ironically named service manager and he told me they have a fixed price on each job and that represented labor, parts, the cost of the ruck, gas, etc. (His words not mine. I explained that it made no sense to charge me $600 for the job when it was only one trip, one man, etc. He told me I don't understand how plumbers work. So I told them no - just repair one. They had me in the proverbial over the barrel position. The guy went and got the part - came back - took the 20 minutes it took to install it (on top of the 8 minutes to remove it from the shower) and he then presented me with a bill for $395. I asked him why this had changed and he told me that was what Jeff told him to charge. I was fed up so paid it and asked for an invoice. He could not produce one! So I called Jeff again and asked him to send me one. He emailed me one but it had no itemization and no breakdown - not even tax. I called again and Jeff told me they don't do itemized invoices and they (and I quote verbatim) don't pay tax on anything because they have found a loophole in the tax law which if they bill a set fee they do not have to charge tax. Then later I noticed that someone had signed the invoice authorizing the work and accepting the inflated charge. I called Jeff to ask who put a signature on the invoice and he told me I did. I pointed out that I could not have done so because not only is it not my signature and; not only would I have ever agreed to $395 but also the plumber was not able to create any paperwork for me.

The situation actually got worse in that when I finally got a copy of an invoice - albeit one with no breakdown and no tax shown - just the flat charge - I noticed to my surprise that someone had signed the authorization form to do the work and then signed accepting the charge for the work. I never authorized $395 for the work; never accepted the charge formally and; never signed anything. So I called Jeff again and he said he was surprised and would look into it. It didn't seem to dawn on him that if I had never been given one single piece of paper on the job it was unlikely that I could have signed some paperwork. He promised to call back - needless to say he didn't.

The epilogue to this story is that Brad the owner called later that day - only because he had seen this write-up on Yelp - not because anyone in the firm had told them that there might be a problem. He could not not have been nicer or tried to be more conciliatory. He offered to have someone remedy the situation. I explained to him that I had moved on and another plumbing company was doing the job - for less half the price.

So bottom line: staggeringly dishonest; unbelievably overpriced; didn't finish the work (left one shower control laying on the floor and also when the guy checked the water heater he left all the insulation for the tankless heater laying on the ground outside). They did send him back to put that back where it belongs. This is also a rather pathetic story. When the guy opened up the water heater he told me that he was not comfortable working on it because he did not have any experience. (Remember I told dear Andrea that I needed someone with this experience.) When I called and asked them to send him back out to fully reassemble the water heater I mentioned that I did not appreciate the fact that he did not have the experience I asked for or the appropriate experience for the job. Then when he arrived back - the first thing he said was, I have a lot experience on these units. I asked him why was he blurting this out and why the change of tune and he looked at me and told me you know why.

Need I say more?

Jose L.

8/22/2013

My wife has hired this company few times. Their pricing is excessively high. First time they came they installed a water heater that takes for ever to warm the water. When we asked them to fix the problem they said it would cost an additional 500 dollars. Nevertheless, my wife hired them again. She wanted to fix an exterior faucet that had been leaking water for a while. They charged her 320 dollar for it. Home depot sells those faucets for 6.90 a piece. Yes, you can call me a fool. That is how I feel for not doing it myself. I honestly recommend to stay away from this company. Last thing I can tell you is that those servicemen are highly trained as sales people.

S G.

4/30/2016

Not only would Radiant not give us a time they'd show up, only a day, but on that day, they didn't show up at all. And they only called to cancel just before noon, when I'd already spent half my day waiting around for them.

Kathy F.

10/08/2014 12:00:00 SA

I had a wonderful experience with Radiant. Chad Taylor was awesome! He answered all of my questions, and repaired everything perfectly!

Vertie A.

12/02/2009 12:00:00 SA

This review is based on trying to get an estimate, not on actual service. I contacted Radiant based on the Yelp reviews and had a unpleasant experience. The plumber came out to look over the work I needed done. We made an appointment for him to come back to discuss the estimate. (I thought having another in-person appointment was a little unnecessary but agreed to it so my husband could be there.)

I told the guy that I was getting quotes from other plumbers. He told me that their bid wouldn't be the lowest but that they would provide extraordinary service. Having dealt with many service providers, I was willing to pay extra for good service, particularly in this instance as I had explained that we were on a very tight schedule. I paid the $39.95 service fee.

Appointment time for estimate a few days later came and went. I finally got a call 1.5 hours later to confirm appointment for two hours after the actual appointment time. Someone had put the wrong time in the computer. Okay, so this happens, but if you expect me to pay more for extraordinary service, I expect you to get the time right. We couldn't meet at that later time because we were heading out of town for Thanksgiving. I asked the guy to put the estimate in the mail, figuring it would arrive while we were gone, and we would still have time to review and commit on our schedule.

I received nothing in the mail nor did I receive any follow up. I called again today--a week after the missed appointment--and said I still wanted an estimate. Again, they wanted to schedule an in-person appointment, and honestly I didn't have the time so I asked if we could discuss over the phone.

The plumber called me and again tried to arrange an in-person meeting, saying how they built the business on personal service, blah, blah, blah, they wouldn't be the cheapest but they would provide a great relationship. If we were just looking for a price quote and weren't really going to use them, then they were too busy to provide me with this information. Basically, he wanted me to commit to using them without ever getting any numbers. At that point, I'd had enough and said I was very annoyed that I had paid $40 for nothing. He agreed to refund the money.

I've dealt with lots of service providers, and all were able to provide me an estimate in the form I needed--whether it meant dropping it off, mailing it, emailing it, or faxing it. Customer service means to me that the customer's needs are met, within reason. Wanting an estimate before committing to using this company is reasonable.

So their actual plumbing service may be good, and if you are looking for a friend and a plumber, they might be the place. If you are looking for a straight-forward plumber who'll give you an estimate, you might want to look elsewhere.

(The plumber we are going with has answered all our questions via e-mail and has provided great customer service.)

Cheryl F.

4/20/2012

They never called and never showed up. I finally called them 2 hours after their window. Someone called back and said that I was still on the list, then they called back 10 mins later to say that they were too busy.

I took the day off to meet them, so inconsiderate and unprofessional.

I will never call them again.

Rosalie G.

2/15/2010

I was impressed with the responsivleness when I called Radiant, but overall was left with bad taste in my mouth. I was given a preliminary estimate that seemed high, but I was not aware that this was a flat-price bid. I thought that we were talking about a worst-case scenario, which we were. What I didn't hear was that the worst case price was what I would be charged. The job took fewer hours and materials than expected, but I paid full price. The work seems competent.
They did agree to refund $100 when I complained. I will never call them back.

Matthew B.

07/11/2014 12:00:00 SA

Radiant came out quickly, evaluated the issue and finished all the work same date. Nick Moore was highly professional. He reviewed all of our options with us in a clear manner. My wife and I were very impressed with the work. I highly recommend calling Radiant and asking for Nick.

Brian F.

5/19/2015

Although I cannot comment on the workmanship of the company what I can tell you is the price the gentleman quoted to replace a flange for the toilet was just about the same as remodeling the whole bathroom.

Liz J.

2/20/2013

I love the Radiant Plumbing display window so I was excited to try their services.

My complaint was about the water pressure in my showers. The technician did nothing--he watched me turn on the showers and that was it. He said to buy new shower heads. Then my brother took the water-saving devices out of the shower heads in about five minutes--problem solved.

The technician said he couldn't change the overall water pressure in the house--it would be too expensive. He didn't even seriously examine what would be involved, even though I would be willing to pay for an expensive plumbing overhaul since I plan on taking a shower every day for the next 30 years in this house.

Then he put a sign in my front yard saying that it was for their bosses to know where they've been around the neighborhood. Um, no. It's for marketing, and it's shameful that they don't admit that. And even more shameful that they didn't ask me if it was okay, just told me they were going to do it. I promptly threw the sign away.

The one thing he did fix took 5 minutes and he charged $150. He warned me that it would be expensive before proceeding, but I'm still confused why he was obligated to charge me that much for such a simple thing. Shouldn't their rates be based on the amount of time spent and overall difficulty, instead of fixed rules?

Radiant plumbing has a great and clever office manager who creates wonderful displays--but the rest of their business is run poorly in my opinion.

Nicole O.

3/23/2016

I called Radiant in an emergency and Louie came out. He was responsive, honest, customer service oriented, and fast. The underlying problem was attributable to a portion of the City's line that got backed up. Instead of just fixing the issue himself and charging me (I wouldn't have known either way based on the location of the pipe and the related issue), he suggested that I call the City first. In the interim, Louie fixed some damage that occurred as a result of the back up and waited until the City arrived. The City confirmed that it was their portion of the pipe causing the trouble and they repaired it themselves that same evening. Louie didn't leave until the City completed their review and diagnosis and confirmed that the City would pick up the bill and do the work. Radiant called the following day to make sure everything with the City had gone well and that I didn't have any additional issues. I was very pleasantly surprised with my entire Radiant experience. Call Radiant and ask for Louie!

Lisa D.

7/15/2014

Chad came out from Radiant yesterday, and I was very impressed! First off, I was happy they could come out so quickly, and he was very kind, as was his assistant. They quickly realized that I had an air conditioning problem- not plumbing, so Chad immediately put an order in for someone to come out later in the day to help us out. Oh yes, another thing that I cannot forget-- these people have so much respect for your home. They wear protection over their shoes! I appreciated that so much as my husband and I spent the past year remodeling our home, and I became exhausted by workmen treading dirt all over my clean house!! :( There still is a little work that needs to be done, and so far, I found my first bill a little pricey, but then.... when there is a potential fifteen gallons of water sitting on top of my ceiling... I need the problem fixed right and fast, before a tragedy could happen. Thanks guys! :)

CL H.

2/13/2013

they were very professional. took care of my clogged up toilet after my 3 year old flushed a village of lego people down the commode. very knowledgeable.

The only reason I'm not giving 5 stars is because I thought it was pretty pricey to unclog a toilet $205, but other than that...the service was great.

Melaine C.

11/03/2017 12:00:00 SA

radiant rocks!!!!!! best plumbing company in austin texas!

forrest a.

10/11/2014 12:00:00 SA

They quoted $750 to replace a faucet on an exterior wall which was completely ridiculous so I sent them away. I replaced it myself this morning for less than $10 in parts and about an hour of my time.

Nigel P.

08/01/2010 12:00:00 SA

Discovered a water leak on a Sunday. I traced it back to a leaking pipe behind the fridge - I had cut the dry wall away and root caused the leak to a leaking coupling in a 3/4 copper pipe just as it came out of the slab. I have dug out the concrete around the pipe and it was just a simple case of cutting out the coupling and pipe and replacing with a new 8 section of pipe.

I paid 200$ to get them to come out on a Sunday and they quoted 850$ for what I estimate to be a 45min job - cut out and solder in an 8 section of 3/4pipe with 1 bend. This is close to daylight robbery as you get.

I wished I had read Yelp first!!!!! - there appears to be many comments about ridiculously expensive quotes from this company. I would recommend you look at union jack or DAS instead - they haver across the board 5 star reviews.

Don't waste your money use someone else for your plumbing.

Stephanie W.

10/03/2012 12:00:00 SA

I called Radiant to cap a gas line at my rental property. They were very nice on the phone and the guy that came to do the work called to talk with me before installing the cap (I'm not located in Austin). He did not give me a quote on the phone.

The bill I received was a bit more than I expected and was not itemized, just the charged amount. I've called and emailed repeatedly. They've called me back twice but haven't left information about the bill on my voice mail or emailed it to me as I requested them to do if I couldn't answer my phone.

I won't be using them again since they are unwilling to provide me with an itemized bill.

Jack C.

08/10/2014 12:00:00 SA

let me first of by saying I'm new to the Austin area so not having my faithful AC company I used for over 15 year in Big Spring, TX its hard to just stab in the dark and just try anyone. well when my ac unit was just not cooling right I called Radiant. Great service Dan was the technician, professional, well spoken, dressed clean. He check my unit for Freon it was full, check my coils a little dirty but ok, noticed that my system was old and tired, compressor was loud and showing signs that it was going out, the system was not being efficient anymore. Now I've had this type of diagnosis before so I knew what was coming. He gave me options and warned me what is going to happen. I paid the service fee and that I could not change the unit at this moment and hoping that it would limp through the summer. Aug. 8 2014 102 degrees out side the compressor died, heck of a birthday present. Dan warned me!! So radiant I give them 5 star there technicians know what they are doing you get what you pay for professionalism, on time, dressed well, respectful, honest and no BS. if they say its bad and needs to be fixed or replaced believe them.

Will C.

1/19/2015

So, the owner replied fast and said if I wanted, their manager John could give me a call. I figured, why not. I sent my number in a private message. It's been over a week later and no one named John nor has any employee from Radiant given me a call. Glad I rated them with one star in the first place.

Karoline L.

10/29/2013

The reviews are very accurate. The customer service was exceptional- on time, knowledgeable, and friendly...but after checking with other plumbers, I paid twice what I should have for a basic kitchen sink repair. $900 to replace a kitchen faucet and garbage disposal- and I even went out and purchased the faucet and disposal unit they recommended that morning to keep the costs down! I wish I could afford to work with them in the future, but this basic repair broke the bank. First time homeowner lesson learned- always get a comparison quote before you allow them to begin the work. I would only call them if you need the RollsRoyce treatment on a major repair. I definitely overpaid for my very basic, very quick repair.

Louise E.

9/16/2016

Just had an incredibly poor experience with Radiant this evening. About 10pm our brand new AC quite running and the thermostat went dead. I called Radiant seeing their advertised 24/7 support and told the guy on the phone that I was currently without air and was seriously struggling with it (I am pregnant) and I needed someone to come help me out tonight. The guy acknowledged this and proceeded to take my information covering everything from my address to 'where did you hear about us' and 'can I have your email for paperless billing' - after literally 10 minutes of information gathering he told me sorry we don't have anyone available tonight - best I can do is have our office call you in the morning and then had to 'check' what time the office opened at. I was completely shocked - In an emergency situation this guy wasted valuable time that I could have been calling other service companies. He clearly knew very well that there was no availability tonight however decided to take advantage of my situation to gain customer information rather than an honest up front it will be tomorrow before we can get to you especially considering the outdoor temperature. Incredibly poor service.

Scott K.

8/21/2013

Problem - leaking sink/drain/disposal.

The good - called at 9pm at night, and an answering service (live person) answered. I told them I wanted someone out in the morning. I had a call at 7:15am with a person onsite at 8am (Marcel).

Now the bad - in my dealing with Marcel, I would agree about all the posts regarding exhorborant costs and SALESMAN. I was first told that he couldn't fix the leak as all of the seals are intertwined, probably rusted, and he just needed to replace the whole thing. COST - $560 for a 1/2 horse Badger (adds 1 yr of warranty on from Radiant, so 2 years total. so that sounded nice). However, I called 3 other places to compare costs. Everywhere else stated $250-$325 MAX. I could have 2 disposals replaced for the cost of this one incident (thus negating that 2nd year of warranty in my opinion).

When asked how he gets to $560 (parts vs labor), he gave me a line that they don't break that out in order to save me on taxes. 1) seems shady, 2) I'm not an idiot. Charge me the taxes because the way I see it, this unit cost $125 and you're then charging me $440 for labor.

I would have sent him home and brought someone else out, but guess what.. his fee is $178 for a diagnostic. Last night, I was told the dispatch fee was $40/hr (which goes into the price of the fix). When asking Marcel what the diagnostic included, he said to knock on the door, see how you're doing, and take a look at what is going on.

The way I see it, they run around $200/hr for labor (but save me the taxes).

Might be professional, might run a good business, but agree with everyone else that I will be seeking out other reputable companies to be my go to company in the future. They are willing to knock off $60 if you want to sign up for a $500/yr plan to service your air conditioner and an water heater 3x a year. Lord only knows what the end result and cost of those check-ups would be.

Chad W.

09/10/2015 12:00:00 SA

Well my followup is that I just got a call from the Manager, John, at Radiant Plumbing and he is refunding me the service call. Wow!

Kerri H.

7/16/2013

First, Matt came out and replaced our garbage disposal. He was very friendly and efficient. He took great care to keep everything clean. He seemed very knowledgeable. He came back and flushed our hot water heaters the following week.

Nicholas came out and took a look at our A.C. He also was very professional and knowledgeable. I haven't had any work done yet on the A.C.

The only negatives were they had to reschedule my first appointment for the next day because they didn't have anyone available. However, the following appointments were on time. I am also not sure they are the most economical, but I do feel like they are thorough and do a good job.

We had our bathroom remodeled last summer, and our contractor used Radiant Plumbing. That job turned out well.

James A.

2/19/2013

The water heater started leaking out of the drain valve in the house I rent. I called my landlord, my landlord called Radiant and arranged for service. Radiant then called me, on President's day, and we arranged for an appointment at 8:00am the next day. Radiant supposedly called my landlord to confirm they would be paid. I didn't hear back, so I set my alarm.

I was up at 7:45am, and still had not received a call. I got dressed and puttered around for about 15 minutes, still no communication. I'm not usually up this early, so I set my phone as loud as it would go in case I dozed off while waiting (know thyself). I no longer expect timeliness out of service calls, so this doesn't concern me yet. I start working on my laptop and proceed to doze off. I wake up at 8:45, still no indication of communication.

I call Radiant. There is no record of my name, my landlord's name, or my address anywhere. Three phone calls to initiate the service, and there's no record? They tell me they'll try and figure out what happened and will call me back. It's 9am now.

I get in my car and go to Home Depot. They call me twice while in transit, once to tell me that they have to get confirmation from my landlord that he will pay (they don't have his number, which is at least consistent), and once to tell me that they couldn't reach him so I missed the next window for dispatch. I tell them that I must go to work and we will have to reschedule.

At home depot I find the parts that I need, go back to the house and fix the problem. I get a shower and go to work.

Very close to noon, they call me at work, they're ready to come out now. I tell them I can't meet them, but to please cancel the service visit because I'll try another plumber. It took affirming this twice more before the phone call ended abruptly from their end.

They get two stars, because they were courteous almost until the end. Though never directly rude, they wouldn't take no for an answer the first time I told them. They also get a second star because they did actually call back, so there was a chance to fix things if it had been an emergency. And finally, they might actually have been able to schedule on a widely celebrated holiday.

Before you ask, the parts I bought to fix the problem were a band aid fix. I wanted to actually fix the problem, not just address the symptoms. Further, I didn't actually remember one of the pieces existed until about 11pm, after the visit was scheduled and the hardware stores were closed.

Sara F.

6/19/2014

Had a bad experience, I called to have our AC unit repaired due to not cooling properly, a service guy came out and said that the unit was frozen and needed to be thawed out (never heard that before), he needed to return the next day. The next day no one showed up, when I called to inquire about my service order, the intake person could not locate my order and did not know anything about the previous service visit. I was so upset with their lack of professionalism that the next day I called to speak to the service manager, of course he was not in, I left a message and never heard back from them. Bad service, dont' waste your time. Austin is too hot to be out of AC for 24 hrs.

Mike A.

6/15/2015

If you call them, make sure you know of the $178.00 Diagnostic fee! They don't let you know up front.

Bill M.

08/09/2014 12:00:00 SA

I called Radiant because I had heard their ad's on the radio. I had a small job about 30 minutes to fix a leaking copper pipe. The guy bid $1050.00. I knew that was too much so I paid the $39 fee for the bid and decided to shop around. Ended up with Strand Brothers doing it the same day for $197 including tax. I called Radiant to let them know about the difference and they said that they would have a manager call me the next day to discuss this. Never heard back. Will not call them again!

Leonard S.

12/05/2014 12:00:00 SA

never used them but they deserve this for helping austin pets alive... i have read over the negative reviews... i can relate to those... as a property manager i have a lifetime of plumbing company experiences... the #1 problem is that plumbers (as well as all contractors) do 1 of 2 things: they rip-off OR they DO NOT EXPLAIN THE CHARGES to differentiate what they will do as compared to other companies... and i do understand that my phrase rip-off is subjective... business have to make a profit.. etc.. etc...

Joe H.

11/30/2009

I recently had these guys come out to do some work under my sink. One of those recurring leaks that really takes its toll on wood and carpet and everything in it's stinky path.
They sent Steve. He was there really quickly and called to let me know his ETA. He found the problem and fixed it really quickly and I asked him to look at a few other things. He looked around and called me back a while later and told me he'd fixed something in the laundry room. Some rings or something. He also let me know the sprinklers were leaking and turned the system off for me. He tightened a few knobs and was on his way. He was incredibly nice and took the time to talk to me about the issues in the house. I expected to go home and find a mess. But what a surprise! He left the place in better condition than he'd found it. I was so pleased and I just wish they did a few other things than just plumbing. These are my guys! If only i can find a decent barber now!

Kelly Z.

8/28/2014

Had a leak under my garden in my front yard that started to get pretty bad, called Radiant Plumbing and they got back to me fast and wanted to send someone out earlier than I anticipated. Connley came over to the house and was able to talk to me in depth about what may be going on and he showed up early the next day to start working on the problem. He kept me well informed on the process, what he was doing, and the pricing. I liked the fact that he provided me with a list of possible options that we could take to fix the problem and I didn't feel pressured to pick the more expensive processes. He also went the extra mile by providing some help with my water heater and toilet as well! He provided excellent communication and was able to answer any questions that I had. Will definitely be calling him in the future for any other plumbing issues! Great service and great company just a little pricey, ended up paying around $550 in the end but they got the job done quickly!

William R.

10/25/2013

These guys are great. Very professional and nice to deal with. Respectful enough to learn the work site immaculate.

Jeremy V.

10/27/2014

I recieved a call from the tennant of a rental property I have that the toilet was clogged. After an unsucessful snaking attempt, I called Radiant as their advertisments gave me the impression that they were a fair and honest local company. The plumber was very polite and professinal. However, after a very brief, non-invasive 10 minute diagnosis, if was determined that the clog had cleared itself. No unclogging needed. That didn't stop them from charging me $249 for the 10 visit even though they didn't have to fix anything. I understand that I should have been charged but $249 bucks!! I guess I fell victim to the advertising trick. They may keep up a good image but at the end of the day I got the impression it was all about getting as much money as they could out of me. Not happy.

Anna V.

3/14/2014

It looks like it has all been said before, but I must say it also. This company takes advantage of people. We had just moved into our new house and were having my parents over for dinner. The hot water in the kitchen was not working. The technician M______ came out and said that new faucet would not turn far enough to engage the hot water. WHAT? WHAT? I thought this was bullshit, but my husband was really anxious so we agreed to let him replace our pretty new facet for a cheapy ugly one and remove the undersink hot water heater. M_____ stayed and enjoyed a nice dinner with us, collected his check for 1000 and took our pretty new faucet with him before we could blink an eye. I hope he can sleep. BUYER BEWARD!!!!

john j.

11/23/2010

This was one of the only companies during the holiday week that answered the phone. They came the same day. Radiant Plumbing Service confirmed their time of arrival. Prompt, quick , patient and professional.

Laura T.

4/28/2009

Jack is the first person you will speak with when you call and he is an incredibly nice person that answered all of my questions (and I had a lot). The service was quick, on time and reasonably priced. Very friendly staff and best of all, my toilet doesn't leak anymore!

D N.

6/27/2013

They were fast to respond. However, the pricing is EXHORBITANT -= more than 2X what other plumbers charge for the same repair. They mark up the cost of parts. They don't tell you that there is a minimum charge of $178.00 to do anything. In my case this was to stop the running water when I decided NOT to pay their $912 estimate to replace a shower cartridge. A repair which they said would not be warranted! And, the technician required payment in advance!!! I asked about checking a clogged drain and was told that would be an additional charge even though I had paid $178.00 for ten minutes of work. I am only giving one star because it isn't possible to give zero stars!!

Geoff F.

7/20/2013

We had a great experience with Radiant! We had issues with our AC for a few years and other company's kept telling us everything was running fine. Radiant found the issue and wrapped it up quickly. We had a few follow ups that were necessary but Radiant was always very fair with their pricing. We are defi itely satisfied - also, we recommend Cobey - great guy and he explains things very well.

Jason C.

7/19/2014

I have used Radiant many times over the years, and have always been happy with their level of expertise and promptness in getting the job done. I notice some of the other reviewers complaining about costs... maybe they aren't the cheapest, but it is very true, you get what you pay for. I have never had an issue with the quality of their work. I call them out one time for a job, and it gets done promptly. I'll pay for quality service. I find their technicians very knowledgable and easy to work with. I would recommend Radiant to anyone looking for quality service and support for any plumbing needs.

Laura T.

6/30/2009

I called this service to fix the hot water heater for the business I work at. I was sold at first because they charge a flat rate for the work, rather getting charged by the hour. I have had plumbers come out before and told me it was going to take no time at all, and it ended up taking 6 hours at a zillion dollars per hour-- so I thought this approach best. I agreed to the $40 to have them come out. Man, a waste of money. A nice enough guy came that very afternoon, which was nice. He diagnosed the problem in about 3 seconds and then told me he would make some calls and come and find me when he knew more. After about a half hour I went looking for him, thinking maybe he left. He came into my office about ten minutes later with a sheet of paper with options ranging from a 'band-aid option' to a the super special wow package. Every option had a service agreement with a price. I was pretty furious. Obviously, all i needed was the 'band-aid option' for the water heater, but this form made me feel like somehow I was making a mistake. And if the diagnosis was simply for a $450 part why was he quoting me for a $6,000 water heater? It was like the pinnacle of upselling. Personally, I hate being sold something I don't need. He told me it was going to take him 45 minutes to install and that he didn't know the cost of the part. Oh, and it was going to take 3 days to fix.

I paid the $40.00 and let him go. I called another local guy and he told me the part was only $45.00 dollars and he could have it done in 20 minutes. Including labor I got the job done for half, using someone else.

sherlie m.

12/05/2013 12:00:00 SA

DO NOT USE THIS PLUMBER!!!!!!!!!!!!! WARNING: AS YOU CAN READ BELOW THEY STEAL YOUR MONEY

We hired them because of their offer for a 9$ diagnostic. They charged me $460 to replace my disposal (a part that I later found on home depot for $88) and were there for less than an hour. They never offered me an itemized receipt of where my money went. After calling around and getting rates of other plumbers, I realized they had taken me for over $100, as the highest rate I could find around town was $350, including parts and labor. I filed a formal complaint with the company and asked for an itemized receipt, which they could not provide me. I was told I would hear back before 2 o'clock the next day, and never heard from anyone. They have told me one person at the company could provide me with any information or itemized costs, and he has yet to be heard from. I KNOW I am not the only person they are taking advantage of, as you can clearly tell in the below reviews. It is clear they need to be stopped immediately.

If you need a plumber, these two are WONDERFUL plumbers here in town:

W.O. Harper
R. W Webb Plumbing

Roy F.

03/07/2013 12:00:00 SA

I have used these guys at least 15 times and I can tell you... If you are looking for quality, look no further then Radiant. They really know what they are doing. They are on time, very nice, very knowledgeable, and work VERY CLEAN. Brad, the owner, is truly a great guy who cares about your experience. In a business where it is said to say you cannot trust everyone, Radiant restores my faith every single time.

June J.

8/24/2013

I used Radiant as part of an Angie's deal for a tune up. The technician explained what he was doing and gave suggestions on how to get the most life out of my AC. He did not try to sell me on additional services. He was efficient and professional. The only down side was that they did not show up in the morning as scheduled and I had to make the contact to determine when they would actually arrive.

Kevin R.

6/17/2014

STICKER SHOCK!!!!!

I recently purchased a condo with a community water system and needed to have some minor plumbing work done. I called Radiant to schedule someone to be there the morning of the shutoff. I told them I needed a bathroom valve replaced and two P-traps installed. Normally I take care of this stuff myself, but time was an issue so I figured I would call in some assistance.
The plumber showed up promptly at the scheduled time, took a look at what I asked to be done, and then worked up a quote for the work. I was shocked when he showed me the options available to me. The cheapest option was simply to perform exactly what I had originally asked for: replace a bath sink valve and install 2 traps for $711.34.
It took him about 30 minutes to complete the work, but I understand you have to factor in travel time also, yet I still felt the cost was very excessive. Even with travel time he spent at the most an hour and a half on my job. I had scheduled the water to be shut off so I was in no position to argue the cost. I had to get the work done.
I spoke with the service manager a couple days later to discuss but he couldn't offer me a break. He said these are their pre-figured charges and there was nothing he could do for me.
Be warned!!

Raji R.

02/06/2013 12:00:00 SA

I was a little disturbed by the work ethic of Radiant Plumbing. The first appointment was rescheduled by the office the day before the original scheduled appointment, which is fine. Issues come up. They rescheduled for 3 days later which was already pushing it and then they were a no show. Because they came highly recommended from friends I gave them a third shot and low and behold they were only 6 hours late for the scheduled appointment. Then there quote was twice as high as the other two quotes we had gotten, so overall I would never ever think to call Radiant Plumbing again...Nor should any of you...

Kim B.

12/14/2012

I called Radiant Plumbing in the morning because I could smell a gas leak. They came out within hours and figured out the problem. The service was great (5 stars), although it was $453 for the technician to locate the problem (subtracted a star for this). Overall I would definitely recommend this company.

David L.

6/15/2014

I purposely gave two stars instead of one, so that this review would get listed. Read through the reviews and you will see a theme repeated. They will show up when you have an emergency and overcharge you. It happened to us. The price was ridiculous, and based on what follow up plumbers showed us, what they did was unnecessary. They do a great job with SEO which makes them pop up first when you're in a hurry and do a Google search, but do yourself a favor and call Johnny Rooter or Blue Dragon. Both of those have dozens of great reviews.

Nancy R.

12/05/2009 12:00:00 SA

Excellent from start to finish. Woody and JR were great - on time, very professional, friendly, efficient, couldn't ask for more. They replaced my hot water heater, carted the old one away, cleaned up, and answered all my questions. Very happy to recommend Radiant.

Suzanne R.

09/11/2014 12:00:00 SA

city of austin showed up to review the job radiant did installing a new A/C for us (so we qualify for the rebate). i had no notice they were coming and it was lucky i was home. a few minutes later cobey from radiant showed up. he dealt with the city guy so i didn't have to. we didn't have any carbon monoxide detectors and we needed 3. so cobey set a time for the next day (i got to choose) and he arrived early. THAT never happens. he is friendly and knowledgeable and does what he says he will do. i think any company is only as good as the employees they hire. have to be service oriented, well trained and put the client's needs first.

Kevin B.

3/23/2014

I wish I would have checked Yelps reviews before calling them.
Same story as most, but here is my story.
I had/have a plumbing leak, called in the morning, Tim came in the afternoon. He was very friendly. When explaining the leak to him, I had reason to believe that it was the sink that was causing the problem. He said that in his experience it was never the sink, but either the bath tub or most likely the toilet. It will cost about $190 to pull the toilet and take a look (not any repairs). After showing him that when I ran the water from the sink, it started dripping, he said he will need to cut a hole and take a look. He did that, and found a leak in the PVC elbow.
He went to his van, came back with the estimate... it was like $885 (maybe a little more, I was a little shocked by the price and he did not leave the estimate with me). My wife and I questioned the estimate... Knowing a little about these kind of things, I said that it was ridicules because the cost of materials would probably be less than $10 (He said that it would actually be about $20). And that he did not set the prices, they actually hire a company to do extensive research and set these prices (his words). I questioned a little more, found out he charged be $178 to cut the hole in the sheet rock ceiling. and that he would need to cut another hole in the wall (another $178).
I again questioned the $178 charge to cut a hole, which is not a hard thing to do, he started explaining the overhead charges that need to be covered and that it was very expensive to run a van...
Then I questioned the $500+ to just do the repair (simple quick math $885- $178- $178- $20= 509). which would take maybe .5 hours. He said Plumbers make a lot of money! I explained that I do not.
Long story, short. I did not have him do the work, I ended up paying $178 for him to cut a hole, and see the leak and I still have the leak. I am trying to contact them. I feel his pricing was very unreasonable.
He used my ladder, my flashlight, which if I use their model, should have knocked off at least $80 for using my ladder and $60 for the use of my flashlight (batteries are very expensive.)
Last couple of things on my story. Called my brother who lives out of state and does plumbing, sent him the pics and asked what it should cost. He said Less than $100, as this was a very easy thing to fix. When I told him the quote I thought I heard him pack his suit case to move to Austin.
Finally the last explanation that I heard from Tim, was that it cost $250,000 to run a plumbing van per year, so that is why they have to charge what they do. If that is the case, I have to believe that they are getting screwed as much as they are trying to screw us on the cost of things.
I hope that Brad and Sarah will reach out to me, apologize for not meeting there 100% satisfaction guarantee, and apologize like nearly every other time they have to respond on one of there reviews... that says a lot about the company.

Myrna S.

12/19/2012

Quality work with great maintenance advice. Matt M. was awesome and very considerate. The work was done quickly. I will use Radiant again and ask for Matt!

Lisa D.

4/24/2015

We've used these guys in the past to fix a nasty problem that had to be addressed asap. They're competent and the guy who was dispatched was really friendly. Other reviewers are right, there isn't anything cheap about Radiant. However, we had the same problem rear its ugly head again and when I called at 2:30 on weekday afternoon, I was told they'd send someone out first thing the next morning. Fine, close up the office and wait 'til in the morning. Called the next morning to get an eta and was told over and over that they didn't have anyone available until the afternoon. Umm, but I was told yesterday that y'all would have someone out first thing in the morning. I should already be on the schedule. After going round-and-round with the girl, she said the folks who answer the phone don't know anything about their technicians' schedules. Really? Seems like a pretty dumb business practice. No thanks. Wish I had known they wouldn't come through when I needed them. I could have had someone else fix the problem this morning.

Rajiv P.

09/04/2013 12:00:00 SA

I will say that the folks on the call in number for Radiant plumbing were all nice and very friendly. The plumber, Woody, was friendly when he first got to the house, but things quickly changed when he quoted me $500 to add on two connections to a water softener loop that was already cut. I questioned why so much and he said that it would be for his time to drive downtown to pick up a Viega tool. (Note: I did ask the lady on the phone if the plumber could call before coming over since I knew it was a unique PEX pipe but she assured me that their vans are like mobile warehouses with everything you need. Not quite). Once I told him that the price was pretty steep for the actual task, he smugly said that he expected I would think that since I was a do it a selfer and stated that one way or another, I would end up calling a plumber. At any rate, I paid my 39 bucks and sent Woody on his way. I went to Fergeson's Pumbing supply and the guy there instantly told me that I did not need the Viega tool and could use two simple sharkbite connections. Total cost $60, and I had my water softener running leak free in less than 30 minutes. I am more bothered by the fact that Woody, who is supposed to be an expert, did not even mention the sharkbites as an option, and jumped right to some rare Viega tool. Very disappointed in the lack of knowledge by this plumber. The smug attitude and blue tooth ear piece did not help either. I will not use Radiant again simply because of my experience with Woody.

Jim T.

03/01/2015 12:00:00 SA

Radiant may have good service and I'm happy to pay for good service. But their PRICES ARE BEYOND OBSCENE. Those of you giving Radiant high ratings don't realize you over paid relative to typical Austin rates. I called on a Sunday for a leak in our wall. Agreed to pay the $159 'emergency call'. Fair enough. While waiting, I cut into my wall and found the leak myself. The plumber showed up. Very nice guy. Did the same as other low ratings here complain about. Goes to the truck. Comes back and tells me the repair is $569!!!! Plus of course the $159 I already paid over the phone to the dispatcher for the emergency call. I balked at the price and asked if that was inclusive of the $159 service call and told the tech I had already found the leak and cut out the access. He told me the price was fixing the leak only and it was great I found and exposed it so it could be fixed because finding the leak would have cost me ANOTHER $179. Had I not had a similar leak before I would have accepted it. But I know this repair typically goes for around $300+/- here in Austin inclusive of finding the leak. Had I been like the typical uninformed customer I would've been jammed for over $900 for a repair that typically costs $300. Assuming a $150 weekend service call and $450 would've been fair. $900 is a joke. I told him to leave.

Libby G.

1/22/2012

We had an emergency problem on a Saturday and called Radiant Plumbing. It took them a little while to get there due to other customers having big issues. Three to four hours later Ruben arrived and had wonderful customer service. Answered all of our questions thoroughly and was able to detect the issue in no time at all. Ruben's customer service, honest opinion, and hard work is what sold me to Radiant Plumbing even though there prices are suspiciously high.

Elizabeth G.

2/21/2009

I gave Radiant FIVE STARS and think they are a wonderful service. They always came on time and Jason was wonderful. They helped me out when another plumber had really messed up somethings and caused alot of damage. They are as honest as they come. You do pay top price for them and their warranty plans are confusing.

Radford S.

09/06/2014 12:00:00 SA

My kitchen sink wouldn't drain on a Sat morning. We called a few plumbers and just got voice mails with recordings that said they only work weekdays. Called Radiant. A very kind woman told me she would send someone out as soon as they could. A little later she called back and said Connley was on his way. Shortly after Connley came by and took a look at what was going on. He gave me some quotes and I decided on a service that he did not have the equipment for. He called another technician who could provide the service. The fellow that came was Julian. It was his day off and had been enjoying his weekend, but came anyways! He was very polite and professional. He apologized for not being in uniform, but said he just got in town from competeing in a Triathlon! He did the job, cleaned up after himself and even checked my water heater just because. He wasn't trying to sell me anything, just gave me some pointers on how to care for it and what to look out for. I don't know what the other guys would have charged me (because they were not there to pick up the phone), but I know that I will pay a premium for professionalism, expertise, and overall great customer care. In a time when people just wanna get paid, it is refreshing to know there are people out there like Connley and Julian that go the extra mile to and take pride in how they do their job. Thank You!

Dennis M.

6/19/2012

Really bad, they tell you they will come out for a $39.95 trip charge, they looked at a toilet we were having problems with, and started telling me that it would have to be repaired because of back flow. I did not trust the guy they sent, they charged me $155.00, nothing was done for 30 minutes wasted time. I called a reliable plumber, it was a $20.00 part (flapper) and his fee for 20 minutes was $40.00. Radiant is not honest, do not deal with them.

shell l.

12/02/2010 12:00:00 SA

I wanted to follow up my previous review (written before the service was performed for the appointments that they missed). The rating is for overall radiant experience but I would give 5 star for the the technician, Gary. He seemed a very nice guy, and did the job (installed pressure controlling valve) very well. He also fixed couple of small things that I showed him after the main job got done (cleaned the pipe of slow draining sink, shower handle that had come off). Yes, I agree with some of the other reviewers that their price is on the higher side but I found the service overall as good.

Julie M.

02/09/2011 12:00:00 SA

Buyer beware. Not only are they overpriced, they didn't even fix the problem. Plus, I spent the entire next day waiting and they never showed. I was fooled by all the good reviews, which in retrospect look totally fake.

Marshall M.

3/14/2012

I called Radiant 2 days in advance due to a busy schedule. I specifically asked for a morning appointment to which they replied no problem. The morning they were suppose to arrive I arranged my schedule so that I would be home. I was expecting a repairman at 10am. Noon rolled around so I decided to call. I spoke with a woman who told me I was on the books for late afternoon. Needless to say I cancelled and went with someone else. By reading through other reviews I'm sure I saved money too!

michael h.

04/07/2013 12:00:00 SA

The technician was fine but after googling around I got totally gouged. New toilet and simply lit my hot water heater = $1,280. i think it should have been half of that.

Kathy Bates G.

10/02/2014 12:00:00 SA

you should run from this company..... I called to have my tankless water heater repaired, they would charge a 39.00 to come out and look at and diagnosis the problem,,well they came out and gave me a customer option sheet,, for 328.50 they will diagnosis the problem, then they will charge you for the repairs,, lol, or i could upgrade my water heater for only, 5,428.00, or my other option is to replace both of my tankless water heaters for only 9,856.00 ... this must be a joke,, so i paid this guy the 39.00 and said no thanks.. so in essence i paid him 39.00 to come out to my house and tell me that my hot water heater is not working, well duh... my bad,, i should have checked the yelp reviews before calling them....Rip off, Rip off, i have to laugh at myself, I should know better, my husband is a builder......

Cody N.

9/24/2014

Is it possible to give negitive stars? This company is a joke and have to worst customer service ever. I called them out to one our locations for a A/C issue we were having. They said the fan had wobbled loose and broke and the part would take a week to come in. Instead of them tying to locate a fan at the supply warehouses located in town he wanted to order one. He told me a week for it to come in..I told him I found one in Austin. He started to get a attitude and becoming a RICHARD after i told him I found one. He finally got off his a** and ordered one for overnight and the next day he fixed it. Now for the second time we called them...we had a compressor blow on another clinic of ours. They came out on Monday the 22nd told us we had a bad compressor. I gave approval to replace it and to please call me to confirm if the part was in stock or needed to be ordered. I never got a call from him that day. To top that off i got a call from our clinic saying the other unit isnt working. I had to sit in traffic from north Austin all the way to South Park Meadows. The clinic tried to call the tech first but no answer or call back. When i got there i went on the roof to find that they turned off the good working unit and left the bad one on. I called them the next day to find out why i didnt get a call from the tech. They said we emailed him and maybe he didnt get it. (What happened to picking up the phone and calling people???) he finally called me back and said you asked for me to call you so im calling you. I asked him if the compressor was in stock or had to order it. He said we have to order it and it will be in Friday..I asked him if he could have it overnight? The girl from the office called me back a few hours later and said the part is being sent overnight and were on for Wednesday. Today is Wednesday at 5:51 pm and nothing has been fixed. I called her at 4:20 and asked her WTF is going on and why our clinic isnt fixed. She told me that they were still waiting for the part to come in. It should be in later this afternoon or tomorrow. I asked why I didnt get a call about this and she said sorry and she would call me back to see if the part came in. I told her if yall dont have my unit fixed by the end of our clinic hours to not even show up. Once again its now 5:55 and no call....bottom line is this company is a joke and the worst company I had to deal with. If anyone from Radiant is reading this you should know who it is. Yall really suck big ones!!!!! Thanks for wasting my time.

mary e.

08/12/2014 12:00:00 SA

After having a nightmare experience with the plumbing company I have used for years, I called Radiant for some work on my sons house. Chad and Gary came out today and their professionalism was outstanding. Not only did they replace the water heater, they helped me fix some of the issues from the other company. They actually cleaned up after themselves and even after the last plumbing company. In the essence of fairness, they were probably one of the highest rates around. But I don't mind paying a little more to have the job done correctly the first time and my options clearly explained to me. As a female who does not always understand all the mechanics of plumbing I was very pleased with the way both Chad and Gary explained what they were doing, why it needed to be done and broke out the costs so that I had a clear picture of what had to be done, what needed to be done and what should be done but could wait based on his budget. I hope their management actually reads these and understands how well these two represent the professionalism and quality that keeps customers coming back....

Pat M.

11/12/2009 12:00:00 SA

I have to give Radiant a lot of credit. I started down the Yelp list of plumbers and because I had a serious leak (not a drip) from the bolt under the toilet bowl, I needed someone fast! The first one I tried said it might be two days before he could get here--no way! Radiant immediately answered, and called back within 5 minutes to tell me that Mason was on the way and would be here in less than 30 minutes. He arrived as promised. The only complaint that I had was that he went to the truck and wrote up several different options of how it could be fixed/replaced that cost from above $1000 down to $269, while the water is steadily streaming out of the toilet. No, I didn't want a new toilet, I only wanted the leak stopped. He replaced all of the inside workings of the toilet and with the $15 Yelp coupon, I could live with the charges although in my estimation they were a bit high. Mason was very pleasant, and carefully cleaned up as he went so the house which I had just cleaned looked no worse for the wear. For speedy, efficient service, call Radiant. Thanks, guys!

Scott C.

2/17/2013

Well , they showed up and fixed the leak , that's about where the good stops. Two other companies we tried couldn't even show up as they said they would. Tech gave us some different quotes from the high side to the absurd side. We opted for what should be the easy route. Three hours later , the problem was fixed. They were quick to show , and fixed the problem but the prices were beyond steep comparatively. Three hours work , two 1/2 copper couplings and one 3/4 copper coupling along with a hole the size of a cantaloupe in the slab where I had already removed the wall and such for $1600. I signed off knowing the cost beforehand just to have the problem fixed but $533 an hour for $2.00 worth of parts and a little bit of concrete removal seems unethical. As I said , I knew the price before work started but it was much higher than the other two companies we had spoke with. Looking back I should have pulled my other tickets and tried to reach a median price but we were just glad to have the problem fixed. The upper end prices were no where near as bad as some of the reviews speak of , and they won't bat an eye telling them to you either.