GC Plumbing Services

We had our post tension foundation repaired and lifted this past summer. As standard after a lift, there is a need for a hydrostatic test to determine if there is any plumbing breaks. Glenn and his team at GC did the test and uncovered multiple leaks in our drainage pipes. They ran diagnostics to locate all the leaks and then burrowed under our home in August to repair them all.

This all took a great deal of coordination with our foundation repair company. It was certainly not an easy or small job and we were very satisfied with the work done and customer service throughout.

We have since used GC for other non-related plumbing needs.

***SCAM ALERT!!!!!*** This company sold me on their sonar leak detection services at 400/hr.  The guys sat on the ground at the water main w/o any special equipment and then after an hour (and a 400.00 bill) told me he couldn't hear anything it was too windy.  He was also supposed to fix my leaking shower faucet but told me he wasn't qualified to do that repair either.

I hired an irrigation company and they fixed the problem outdoor leak in 20 min.

I tried getting someone to contact me twice to connect a gas grill to bulk propane on a new construction house - a fairly easy buck for a plumber. No one called me back; so on the 3rd try, the rep said they do not work on new construction - sounds weird to me . Someone could have told me that right from the start so I wouldn't have wasted my time and also perhaps GC Plumbing would have saved themselves from my 1 star review.  Not impressed.

Feel so taken advantage of.  Called a local company to snake out my kitchen sink.  The nice young man spent almost an hour looking at every piece of plumbing in the house, comes back with a quote of $1356 to fix all our problems.  Then when I asked how much for just the kitchen sink - $359.   I said no and was then charged $69 for the estimate.

First and last time I will ever call GC Plumbing.

I originally wasn't going to post this review, but after discovering the techs adjusted my water heaters without my request or consent, I feel compelled to warn other would be customers.

*Be aware of the $69 dispatch fee*. They will charge this regardless of whether they provide the diagnoses, info or repairs you requested. When I objected and called their office, the first thing out of her mouth was We record all calls, we have you on tape. Who does that? Suspicious and unethical.

Worth noting that I invited the 2 gentlemen into my home to bid on a water heater, a shower valve replacement and a thermal valve replacement. They proceeded to tell me they were going to look over my entire house to which I said I don't want that, I only want the bid for water heater, shower & thermal valves. They said It's just something we do, not once mentioning that I was paying for this busy work I never requested. After being told they would not remove the thermal valve I said Ok, I'm going to hire someone else. Thank you for your time. The tech then said I put his family at risk because his license could be revoked blah blah blah, to which I replied I'm not hiring you. How am I putting your family at risk? He continued to mutter to his colleague that his info was valuable and some other grumblings. He really seemed to want confrontation. It got a little tense, but by that point I was willing to give them $69 to never have to deal with them again.

No complaints about the service that was performed arrived during the promised window and wore protective clothing. My only problem with this company is that their rate turns out to be twice as much as anywhere else as we learned when we checked later. My mistake!  Over $400 for a 45-minute job cleaning out a clogged drain regardless of what some job book says is just too much.  Angie's List quotes that job is between 109 to 214 on average.
Not recommended.
Russ H
Austin

These folks are con artists, stay far away. They just came out and quoted me $2500 to replace a standard water heater. Bunch of jokers wasting people's time, and the ones who agree to it are getting robbed. Shame on y'all.

Too expensive and not able to fix the problem! This company charged  
$ 380 to have the plumber look under the bathtub and visually diagnose the leak. After the leak was confirmed, the plumber told us that they can't neither repair nor replace the bathtub. After few calls and discussions, this company offered to install new bathtub (simple soaking tub) for
$ 4800!

These guys really helped us out in a bind when our hot water heater crapped out and leaked all over our floors and into the walls. They came out same day, were upfront on work needed and cost, and very speedy on fixing the problem. I had called several other plumbers before finding them and they were more expensive and couldn't get the parts as quick. Jarrod and Cody were very friendly and professional and I will be recommending them to friends and family for plumbing needs. Thanks guys!!

My mother here in Lago Vista Texas had GC come out on Monday, March 30th, 2020  to replace an old and leaky outdoor faucet. They had done the same for me a year or so ago for around $200. The GC employee at my mom's place looked at the fixture and then came back and told her it would be $1100.00. My mother is 81 on and on her own now and doing things my dad used to do. She was stunned...but with no knowledge of what a true and honorable cost should be...she signed their electronic work order on a notepad. The job took an hour to an hour and a half...and it was only one GC employee there. I find it hard to believe that a replacement faucet, $70 service call and the time of the GC employee could honorably come to $1100. We have asked for a copy of the work order and receipt. They still have not provided one so that we can verify the work done and its legitimacy. Be careful.

I've had a grinder pump for 22 years, and had to replace/repair parts numerous times. My last plumbing service took me to the cleaners. When my controller panel went toes up on Friday evening, I ran the grinder pump manually several times on Sat/Sun, and on Monday AM, I called GC Plumbing thanks to some online praises I read on FB.  CODY from GC on a MONDAY got there within an hour, and went through several phases of service, from the least expensive option (replace a circuit board) to what the situation actually required (a totally new controller board).  When I asked him to also install a new weather-tight housing so that what happened when the last company left the door literally swinging in the lake breeze, would be avoided - simple rain and sprinkler water damage.  He drove all the way to south Austin and back, and had it installed by only an hour after sunset.  If ONLY all trades were as diligent as GC Plumbing and especially Cody.  Next time Lake Travis floods and I have to bug-out, THEY will be who I call to remove the electronics so they don't fry out.  As I griped initially , my last go-to plumbers really took me to the cleaners.  These guys just CLEAN UP well.  Thanks, Cody, you guys rock.  Anyone, feel free to contact me with questions of any technical level.  I don't do many Yelp reviews, but when I  do it's because I am motivated in either one direction or the other.  This is one of the happiest I've ever made.

Absolutely five stars! Technician Jake came to my house today fixed our garbage disposal. We already have it fixed two times this year. Our previous technicians didn't say a word about why that particular garbage disposal always caused trouble. Only Jake went beyond just cleaning the mess. He pointed out the flaw of the direction of the pipes connecting the garbage disposal and the main pipe. He used some new pipes and changed the poor design. He was on time, polite, friendly to my child, and left a neat working site. I would highly recommend Jake at GC Plumbing and will hire him again.

What happens when Glenn comes over to fix a leaky hose-bib valve ($7 part @ 10 min job) and the husband is not there? HE SAVES THE DAY!! Not only did he fix the problem for the low, low price of $1550!! Apparently he found some open gas lines too.. Whew.. if it weren't for Glenn, we would still have all that money! Thanks for taking full advantage of the situation, Glenn!   10/10 will continue to call him for my money back.. For some reason he's not answering the phone or returning emails.  Here's his bill!! imgur.com/a/yTbjX

GC Plumbing is a solid company with great people.  Do not be alarmed by the 1 and 2 star reviews.  People, like intelligence, varies, and honestly most of these issues in the negative reviews could have been resolved with the owners or service requestors spending a little more time researching or asking questions.  To the person wanting the thermal valve removed - it's there for your safety.  Don't ask a plumber to remove this.  It's a job you can/should do yourself so when you burn yourself or your family with water over 120 it's on you.  As far as the expensiveness goes, you get what you pay for, folks!  Case in point, we had a kitchen faucet and food grinder installed for around $300 from a big box store.  We then had to pay another $600 to have it fixed by GC.  Which they did happily and with full explanation of all issues and work.  Before you start grumbling or think we're not bright ourselves, bear in mind they also installed two items the big box contractor wouldn't and fixed the shoddy work he did.  Yes, GC has a $69 show up charge to diagnose and provide a 19-point inspection.  They clearly advertise it.  You know what else they do, they clearly heed your desire not to have the 19 point inspection performed.  If $69 breaks your budget, ask if it can be credited against the service call?  These folks are knowledgeable and helpful, and most of all unlike most trades they actually answer the phone and show up when they say they are going to.

Totally impressed with this company AND Jason, the service rep. that came out and solved our problem.  We have been trying to get our contractor to help resolve our tankless water heater issue for two weeks.  Contractor's solution was to add a second unit...not cheap...without ever sending his plumber out to investigate.  We got frustrated and called GC Plumbing.  Not only did Jason identify the problem, he also noticed the system was not hooked up properly to the propane.  This presented a huge safety concern.  Jason was so thorough and explained everything he was doing BEFORE doing it.  Hopefully we will not have any more plumbing issues anytime soon, but when we do we will be calling GC Plumbing and requesting Jason.  THANKS JASON!

After being put off by a another plumber for 3 weeks to tackle a lengthy repair list from a home inspection on my new home, I lucked out when I found GC Plumbing Services from a review search.  I was scheduled the same day for a visit to look at the work and get a price for everything.  Jason was great to work with going over my options and the work was scheduled and carried out the next business day.  He and his apprentice stuck with the job until all the repairs were completed in one day, fixing the previous homeowners DIY plumbing.  No small task!  Because of their professionalism and respectful attitude I was ok with paying a bit more than I would have for the guy who didn't show up.  Probably a blessing in disguise because the repairs were done right!

Absolutely great customer service to begin with!  Hands down a great job and in a timely manner.  Replaced my grinder next day after the initial visit. Left everything in my yard way cleaner than when he found it.  Super pumped to recommend these guys, especially Jason!  My new plumber for life, and I have several properties!  Thank you!

Great service and very customer-oriented. Our technician, Steve, was polite and knowledgable about replacing our toilet.

Hired Glenn for a large (over $10k) plumbing job involving heavy equipment.  This was for a rental property which had to be vacated while the work was going on, and it was important to us for things to go quickly and smoothly.  He was very proactive in his dealings with the city both in getting permits, as well as making sure that we had all of the information we needed to get the work done efficiently.  His crew worked hard for almost a week to get things done, and took great care to minimize damage to the trees and other items adjacent to the digging.  Glenn stayed on top of things, and kept us updated as to the progress.  They finished on time, and the only change in cost from the original estimate was due to the information supplied by the city being incorrect.  The work was efficient, professional, and honest.  I would hire them again without hesitation.

Very impressed by this local, family owned plumbing company! With GC Plumbing you're dealing with professional and personable guys that you can trust and that will provide quality work no matter what the job is. I'd recommend them to anyone in the area that's looking for a dependable and trustworthy plumber!

Remodeling contractor brought in Jake from GC Plumbing to fix a punch-list discovery left behind by the original plumber. We started off thinking it was simple -- replace part of the stack under the sink because there were no threads to screw the P-trap to. No. The grinder backflowed uphill. There was a hidden cut in the waste pipe run to the coupling at the back of the cabinet to the stack in the wall. It got complicated. Fast. And the original plumbers will never set foot in my house again. Working with the contractor, we opted to open up the brick wall outside the kitchen to get to the stack. And, there, we discovered the x plumbers used the wrong parts to hook the stack together, violating code. Jake just worked his way through all this with a sense of humor, gloves, and a box of parts, test fitting it all, gluing it up, testing again, making it work. Along the way, I opted to ask him to flush the waste line under the slab because the sink and dishwasher always drained slowly. Out came his crud cutter -- a jet head on a long, thin black hose hooked to a pressure pump. Yup. There was nothing less than a blockage. Long story shorter -- call these guys, ask for Jake, get your plumbing fixed.