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Johnny Rooter Plumbing

Johnny Rooter Plumbing

Plumbing Service
6725 Shirley Ave, Austin, TX 78752
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Description

Don't Sleep with a Drip.....Call Your Plumber Johnny Rooter Johnny Rooter specializes in a wide range of plumbing repairs such as repair of sewers, toilets, garbage disposals, commodes, tubs, leaks, grease traps and carpets. The company provides round-the-clock services, and is located in Austin, Texas. Johnny Rooter caters to Highland and Brentwood neighborhoods, and accepts checks, MasterCard, Visa, Discover and Amex. The companyÕs main services include the analysis, assessment, detection, diagnosis, evaluation, investigation and sampling of molds. Some of its other services are drain cleaning, septic tanks cleaning, and leak detection. Johnny Rooter uses Bradford White products such as tubs, sinks, water heaters, lavatories, faucets, drains, septic tanks and disposals.

HISTORY

Established in 1969.
For more than 40 years, Johnny Ellzey has been proudly providing Austin and Central Texas with superior plumbing services. Calling us is the best bet to make when you need a plumber. His experience, knowledge and skill can’t be beat. To ensure that you receive the best services, he ensures that his staff members are just as capable. You will always get the finest technicians available, and you won’t have to worry that our methods are outdated or time consuming. We only use the newest and most-efficient equipment to get the job done. This allows us to complete the tasks quickly and without error.

Reviews

Candice N.
Candice N.
01/01/2023 12:00:00 SA
When it got down to below freezing temps around Christmas, we went out of town. New owners of our home, we didn't want to risk not being here, so we turned our water off at the street. Came back home to no issues, but when we turned our water (and water heater) back on, we noticed our water pressure was low in our master bathroom sinks. Unfortunately, we were headed out for vacation the next day and didn't have time to deal with it then, on top of it being Christmas Day.

Welp, we came home from vacation and still had low water pressure. We reached out to our amazing real estate agents (shout out to Katie & Whitney at Platinum Realty) who recommended Johnny Rooter to us.

We called them and because today is New Year's Day, we didn't expect anyone to answer, much less come out today. They told us it would be $300/hour and $275/hour after that (those were emergency after hours service charges due to the holiday). But the guy was so freaking nice that he told my S/O what he thought might be the problem and suggested something for him to do. Well, he did what he suggested and it's fixed, our water pressure is back to normal. The guy cost us $0. I had to leave a review because that is just damn good business.

Will be bookmarking this plumber for any other issues we might have in the future and I suggest you do the same!
Christine Y.
Christine Y.
11/11/2021 12:00:00 SA
Every homeowner wants a reliable plumber and Johnny Rooter is that plumber for me. I love that someone ALWAYS answers the phone when I call. They can usually send a plumber to fix my issue the next day. They are reliable and fairly priced. I've had everything from bathroom faucets, toilets, and septic systems fixed by them. They are GREAT! Save their number in your phone and rest assured they'll be available to help. Thanks, Johnny Rooter!

P.S. Shoutout to Cameron, the septic tank guy, who fixed our broken lift pump today in a prompt and quality manner.
Megan G.
Megan G.
10/18/2022
Great job. All I needed was a toilet swap for a new toilet. They came out the very next day and only took about 30min to complete!  They were nice enough to carry the new toilet from my car inside and cleaned up the old toilet and boxes/etc from the new toilet. Quick efficient and good pricing!
Mixsig C.
Mixsig C.
1/21/2023
They showed up quickly. They resolved the clog (kitchen drain below past wall) quickly. They did not try to upsell unnecessary services like others (camera, pressure wash inside of pipe, etc.). They were very reasonably priced.

No complaints. Just done right at a reasonable price.
Gina H.
Gina H.
9/24/2021
Excellent work ethics, I am extremely happy since I have plumbing issues on my property. I felt safe and trusted this amazing young man name Zachery honest and did an amazing job. Highly recommend this business. Kept everything under the counter clean and went the extra mile to help me with a loose kitchen faucet. Reasonable and reliable. I dont know other plumbers in the area but some will swindle you. I can honestly say, how well mannered this gentleman was. Reason why I will call this business again. Yes, rest assured there prompt on time, gracious, manners most of all work very well doing a great job!! Happy Yelping makes me happy to report a real honest business waiting to serve
Michael B.
Michael B.
03/05/2022 12:00:00 SA
SUMMARY:  $412 for immediate service, and they were the only ones who would come out that night.

DETAILS:  Sewer line backed up on a Friday night.  (e.g., Toilets wouldn't flush, drains wouldn't drain.)  I called just about every plumber in town listed on Yelp or their website as providing emergency service.  For most of them, I got voicemail.  Rooter Man said they wouldn't come out the same evening because they hadn't serviced my house before (though later I looked it up and they *had* run a camera for me four years earlier).  They said could come out in the morning.

Johnny Rooter was the only one willing to come that night, and with a family of four I preferred immediate service.  It was $412, which is a lot of money, but that's to be expected if you want service right away, which we did.  The plumber was courteous and competent.  He ran a large snake with a cutter, which took quite a bit of effort to cut through the tree roots which had invaded the pipe, near the street, about 50' from the house cleanout.
fredie s.
fredie s.
7/22/2022
I had very little pressure in my faucet. I thought it was a broken pipe somewhere but it turned out to be just a calcium buildup. The gentleman that came out was wonderful. He cleaned the calcium right away, my faucet works perfectly. He only charged me $55 service charge. They will be my plumbers whenever I need them!
Jay C.
Jay C.
06/09/2022 12:00:00 SA
I called Johnny Rooter after sink stopped up.  they got there in a few hours and got it cleared out at a reasonable price. I was very impressed! And I'll definitely use them again,
Tianne K.
Tianne K.
12/21/2022
Johnny Rooter plumbing never disappoints. I have been a customer for over twenty years and they have  always been responsive, arrive when scheduled and always fix the problem with outstanding service. Thanks to everyone at Johnny Rooter.
Jerre A.
Jerre A.
04/09/2022 12:00:00 SA
We called Johnny Rooter for two clogged bathroom sewer lines. On the phone they were very polite, patient, and informative, gave us a price, and put us on the schedule for a couple days out. Meanwhile they had a cancellation so they squeezed us in early. Remy was our technician, a nice, hard-working, and polite young man. He explained to us what he would be doing, went right to work, completed the job quickly, and explained to us what he found. The final charge was exactly what they had quoted. We're impressed with Johnny Rooter's prompt service and with their respectful, conscientious employees. We'll definitely call Johnny Rooter again.
Alysa G.
Alysa G.
10/17/2022
What a great experience! Johnny Rooter has my plumbing business from now on.  We had a clog in the kitchen that was backing up the washing machine line.  They were able to get us in same day, showed up promptly and called before arrival. They analyzed and determined the problem quickly and stayed to make sure everything was working.  I appreciate how efficient, polite and honest the plumber was. Fantastic service at a great price. Thank you!
Tom K.
Tom K.
1/28/2023
A friend was just asking me for recommendations on a Plumber and I recalled several years ago I used this company several times and never dinged them as I should have on a review. So now I am. My water heater went out, and called a million plumbers who were completely overbooked at the time and wound up with this company who was relatively available and could replace the heater within a week or so. While I was interested in tankless, the plumber sent to my home pretty much said he'd only install a tankless unit if forced to. Unreliable, extra maintenance, etc. From others who have tankless systems I've talked to over the years, I think this was poor advice. Rather than force the plumber to install a tankless system he clearly didn't believe in, I had a traditional water heater installed of whatever brand this company used and it's been fine for years. However the water heater install requires a city inspection and permit. The plumber assured me I'd get a call about that after, and they track open permits and would never lose track of it... of course I was never called about it. I called once by phone to enquire, never heard back, forgot about it. The next plumbing issue I had a I called this company, turned out to be a very minor problem, plumber asked if there was anything else and I mentioned the company had installed this water heater a year or two before and it had never been inspected or permitted. They took a look and said well now it would have to be redone as it not up to CURRENT code, said they'd mention it to the boss/office, never heard anything back. Never used this company again, and I suspect if I ever try and sell the property or the like this permit issue might come back to haunt me, and I'd really rather have had a tankless unit in the end.
Robert H.
Robert H.
4/29/2021
Do. NOT. Use. THIS. Company. At. All.

$215.00, 1 Hour & 40 Minutes... to do a $50.00 and 30 minute job. Need I say more? Well, I'm going to anyways. I actually had them repair my bathroom sink fixture [over] 1 year ago, which went well, despite the hefty service bill. So [Over] a year later, the same fixture started to leak, so I called them to come out and repair it.... however, sink fixtures are ONLY guaranteed for 1 year (how about them apples). The plumber comes out 2 days ago to repair the leak, does not have the [SMALL] part to replace what is causing the leak, in his [BIG] truck, so he has to go get it. 40 MINUTES later he returns to replace the part. I get home later that afternoon, and when I turn the handle on the fixture, the leak is WORSE. I called to have them come and fix it again... 53 MINUTES to arrive and re-do the fixture and stop the leak finally. sorry for the inconvenience, he says sarcastically while rolling his eyes. They must think that everyone works at Google or Facebook... and can just come and go to work at our leisure, but for most of us, still punching the old time clock, any time away from the office counts against us, [SALARY]. Also, they wouldn't schedule the service on a Saturday... but when they arrive, that Big Truck, says 24 Hours - 7 Day Service on it.

Do. NOT. Use. THIS. Company. At. All.
Polly R.
Polly R.
2/28/2022
David W. came & fixed leaks in all outside & kitchen facets. Was very professional, courteous, prompt - quick. Highly recommend Johnny Rooter Plumbing services & the price was right!
Diane O.
Diane O.
08/11/2022 12:00:00 SA
I've been using Johnny Rooter plumbing for at least 20 years now. Michael and Connor came today to fix a leak in the slab. What we thought would be a nightmare, they fixed in six hours. I can always count on them to do a professional job at a reasonable price. Highly recommended.
David S.
David S.
7/20/2022
I had previously used this service and was happy. Drain they worked on 2 months prior started to clog again. Called and spoke with someone and was told I would get a call back. 8 hours later I called again and was told someone would call me again. Next day and still nothing.  Pretty disappointed and won't be using again.
Aaron H.
Aaron H.
09/05/2021 12:00:00 SA
They sent someone out the same day I called which was a Sunday. They quickly located and fixed the blockage at the base of the fill valve in the tank. They also replaced my old shutoff valve behind the toilet that has become stripped after so many years of wrestling with it and replaced it with a nice new quarter-turn part. All this for a reasonable fee. Thanks Coleman, you did a great job.
Chad W.
Chad W.
04/01/2022 12:00:00 SA
Not really about the service, but a van of theirs cut me off and I memorized the name of the company so I'm just gonna leave a bad review for that
Debbie P.
Debbie P.
6/16/2022
I've used Johnny Rooter many times while I was living in my apartment in Westlake! They unplugged my toilet! Very good! I need to get someone to my house and get both of my toilets done!
Lyn G.
Lyn G.
09/10/2021 12:00:00 SA
The water was draining slowly from the shower and then the water would come up from the tub when we were doing laundry. Called Johnny Rooter on TUE and they came out on WED to look at it. Took about 5 minutes to diagnose the problem - explained it thoroughly and explained what they were going to do to fix it and options in case first method didn't work. The second method cured the issue - all done within 60 minutes. Really happy with the response, the service, the explaniation and the final bill. Would definitely recommend them again.
David B.
David B.
12/25/2020
Recently our kitchen faucet broke rather spectacularly. I decided to try and replace it myself. The installation looked simple, but sadly I did not anticipate the trouble removing the old unit would give me. After a lot of attempts, I finally gave up. I called another highly-rated small plumbing company, but unfortunately, they were short on manpower due to a variety of issues. The owner recommended I call Johnny because he was well respected. I am happy to report this was a good recommendation.

Kevin came out and provided prompt, courteous, and efficient service. He noted that some previous installers had applied epoxy where they shouldn't, which was the cause of my difficulties. He had to saw the old faucet in half to remove it (40 minutes). Since it was broken, I did not mind. The new unit went in smoothly and works wonderfully. Kevin cleaned up after himself and took the junk parts. All was accomplished in one hour. I thought the price for his time and expertise was fair. I recommend using them.
Joan E.
Joan E.
2/23/2022
Remy came out to clean a clogged kitchen line.  Very good communication.  Went out of his way to make sure all was well and clean.  I highly recommend him and Johnny Rooter
A V.
A V.
11/15/2021
Johnny Rooter Plumbing answers the phone and responds to emergencies when other companies won't even take your call after hours. Don't let the Austin address change your mind about using Johnny Rooter. They have employees that live very near Leander. I felt like I had the most genuine person in the whole world, Cameron, at the job. Top notch job and very informative in explaining issues. Convinced me that Johnny Rooter is the right company for our family. I've had several other plumbers out before Johnny Rooter and none of them, despite their big names, came close to the service that was done.  Johnny Rooter will take your call and make sure that you get attention when you need it. A+++.
Bill B.
Bill B.
06/12/2020 12:00:00 SA
Seems like you always need a plumber on a Friday when none are available. Well, I called Johnny Rooter (I've used them before) and they had someone in under 2 hours. Cameron unclogged the toilet and the price was totally reasonable, especially for a Friday evening ($85). I would totally recommend them! Friendly people too. I'll definitely be a customer for life.
Leigh K.
Leigh K.
2/28/2021
Like many Austinites, I had a burst pipe during the winter storm. While I contacted over 25 plumbers, only three responded to me (Johnny Rooter, Touchstone Plumbing, and Stan's Heating, AC), and frankly I accepted the earliest date possible. Though dispatch thought I wouldn't get an appointment until Thursday, I was contacted Tuesday with an opening. Not only did Kevin and Zach take care of my burst pipe, but they discovered another issue with a split spigot that they replaced as well. At a time when there is widespread anxiety and exhaustion, the plumbers of Johnny Rooter performed quality service and were respectful of pandemic safety.
Jae R.
Jae R.
07/12/2021 12:00:00 SA
You will see from the thread of reviews that the business does not care about customer service.  They need training.  I don't understand how they can remain in business with such bad attitude towards the customer.  I have a feeling they will overcharge for work and time not worked .  Heed the warnings.  Proceed at your own risk.
William T.
William T.
1/19/2021
We recently had to get a pipe replaced in the foundation of our bathroom and they were awesome! They took great care of us starting with the quote to the actual repair! Kind and Top Notch! We have used them for smaller projects as well. My wife and I highly recommend them!
Cameron and Cody rock!
Jenny H.
Jenny H.
12/18/2020
Cameron could not have been nicer or more helpful. He explained everything clearly and gave excellent advice. I'm calling Johnny Rooter for all my future plumbing issues.
Melissa W.
Melissa W.
12/02/2020 12:00:00 SA
After having another plumbing outfit  earlier in the week claim to be unable to snake our clogged drain pipe and suggesting a 1k power jet clean out (which we passed on) we called Johnny Rooter.   For $213 bucks the plumber cleared the clog with the snake.  Amazing. Don't waste your time elsewhere. Call Johnny Rooter first. This lesson I had to learn the hard way.
Edwin J.
Edwin J.
11/12/2018 12:00:00 SA
Called for service
Not at all friendly or helpful with my problem nor would give me any time frame to help
Totally unprofessional
Called someone else to schedule a service
mary b.
mary b.
2/25/2019
OK,,, years I have searched for a decent plumber that wouldn't rip me off,,,    HERE THEY ARE!!!  These guys are GREAT,, FAST and REASONABLE!

I can't believe that they were this GOOD.... Honest to GOD,,, they are in my Will when I die........
Meg N.
Meg N.
2/23/2020
We clogged the sink cooking Christmas dinner and managed to pass the clog so that if affected the whole kitchen and couldn't wash any Christmas dishes. What a nightmare. Johnny Rooter team came out the morning of the next day- they were so fast, friendly, put up with our needy cat that loves strangers, and reasonably priced. Made a nightmare situation into a funny story that we'll tell for years to come. DON'T POUR BRINE DOWN THE SINK, MOM!
Luke C.
Luke C.
2/27/2021
Rob came out and was extremely efficient, professional and polite. I will definitely be recommending Johnny rooter to friends and will continue to use them for future service.
Ann S.
Ann S.
4/20/2018
Got a quote for clogged toilet. They arrived in 4 hours. Talk about FAST service!! Cameron & Luis checked my toilet and noticed I needed a new fill valve. They changed it, and the service was reasonably priced. Cameron has been with the company for 11 years. He is very polite and professional. Truly grateful to have Cameron and Luis fix my toilet. The owner, Johnny, has been in business for 40 years. Very impressed with this company and would highly recommend. Overall great experience!
Dan Z.
Dan Z.
3/21/2020
I wanted to put a shout out to John C at Johnny Rooter. He helped me diagnose the problem over the phone and I was able to fix it myself. I'll definitely use Johnny Rooter in the future due to this excellent customer service!
Ralph W.
Ralph W.
4/16/2021
These guys saved our 40 unit condo HOA much grief and misery...very difficult job that took 4 days...off and on...they stayed with it...Alex is the best!!!
Brandy K.
Brandy K.
12/24/2019
We had a sudden plumbing emergency the night before Christmas Eve, and even though we called 5 different companies in a panic, Johnny Rooter responded immediately and scheduled their technician, Mike, to come out ASAP. Let me tell you, if you have a plumbing emergency, THESE are the guys to call. Even though his work ran until almost 3 am, he was incredibly professional, friendly, and completely saved the day. And - the price was very reasonable for the level of quality and care he showed. Can't say enough good things about Mike and how grateful we are. Thank you thank you thank you!!!
Osvaldo R.
Osvaldo R.
3/21/2020
Amazing guys! Called them for an emergency in the middle of the night on a Saturday, reasonable charge, their technician is very polite and knows what he's doing. Called them at 10 p.m., and by 11:30 p.m. the problem was solved. For sure will use these guys for our plumbing problems. Thank you!
Paul H.
Paul H.
4/27/2021
Coleman with Johnny Rooter did an excellent job finding a gas leak I had near my grill and fire pit area.  He was on time and was very professional.  I would definitely use them again and recommend to anyone!
Kellye T.
Kellye T.
01/12/2021 12:00:00 SA
I wish I would have read their reviews first - these guys will overcharge and misquote you a price.  2 guys showed up (Dennis/Alex) - one was in training because the other kept telling him what to do - which is no big deal - but he was so rude and talked down to him and when I asked him questions he did the same to me.  Everything in my house was backed up - so they used a machine to unclog my main toilet but the machine was too big to fit in my other bathroom.  They said they used another tool in the other bathroom - but I didn't watch what they did and they told me they couldn't unclog it.  They then told me they didn't have the right tools to unclog my washing machine.  He told me to unclog my sink and bathtub would be an extra $75 so I told him I would do it myself.  They then gave me a bill for $312.50 and all that was done was unclogging 1 toilet.  He then said I would not get a 30 day guarantee because the problem was most likely that I needed new pipes from my house to where the city connects to theirs.  When I asked about unclogging my washing machine he said another truck with the right equipment would have to come back but it would be another $140.  The receipt says $152.50 for sewer then $170 to pull and reset each toilet @ $85 each.  That was never quoted to me on the phone.  I went with these guys to try and support a local business - big mistake!!!
Justin S.
Justin S.
11/30/2020
I was awoken to a strange gurgling sound from the toilet.  Hmm, that's not normal!  Then I checked my messages to learn that the toilet in the other side of the duplex was clogged as well as the tub.  I went to find my own toilet spewing up something really nasty from along the base.  In a panic I started googling, fearing the worst and seeing a very expensive sewer line replacement in my future.  I got lucky in that the first place I called couldn't come out for two days.  I called Johnny Rooter and was told someone could come by in about an hour.  20 mins later they were on their way.  The plumber who I worked with, Mike, was fast, friendly and did a good job.  There was a small issue that needed a followup (not something he could have noticed) and he came back and fixed everything 100% the same day.  I'm very happy and will definitely be calling Johnny Rooter for any future work that I need!  Thank you!!!
Janet L.
Janet L.
2/23/2021
Johnny Rooter is the best plumbing outfit I've ever encountered. fast, responsive, courteous, honest, and they  get the jib done!
Carl J.
Carl J.
8/20/2018
Very nice people but they have gotten crazy expensive.  They sent out two people (one appeared to be a trainee) on a non-weekend and non-emergency call.  A garden hose faucet (bibb) needed replacing and I was afraid that I had messed it up since it would not come off and got a tiny bit twisted around.

The people were nice and decided that the only thing needed was to unscrew the old faucet (it took some muscles) and screw the new one on.  The cost was just under $250!    Seriously, they only had to unscrew the old one and screw on the new one.  Took about 15 minutes and they even had me turn the water to the house off and later back on myself.  And the faucet itself is now crooked!  

I contacted the company and the owner feels that the charge is reasonable.  Too bad that he has gotten so greedy and charges so much.  He must have a yacht payment due.
Michele B.
Michele B.
6/26/2018
Our toilet broke last night and I looked on Next Door for a recommendation. Johnny Rooter got excellent reviews. I called first thing in the morning and they were here in record time.
I have a dog who doesn't always greet new people with a smile be he warmed right up to the fellas, Robert and Jason.
They were so nice, friendly, professional and efficient. They repaired the toilet quickly and cleaned up when they done, very reasonable prices. I would HIGHLY recommend them to anyone in need of plumbing services and want a trustworthy local company. A++!
Phillip B.
Phillip B.
01/07/2015 12:00:00 SA
My shower decided to back up on a Friday morning.  I went to Lowe's and got some Draino.  No success.  I went back and got more Draino.  No success.  I decided to give it 24 hours to work.  No success.  I pulled out my drill driven snake.  No success.  Well, fuck.  I started looking for a plumber.

After spending much of Friday evening and  Saturday huffing Draino fumes, I realized I wasn't the right man for the job.  To Yelp and the yellow pages I went.  After many a call, quotes and screwing I found Johnny Rooters.  By this time it was around 1400 on Sunday.  Johnny Rooter offers 24 hour/7 day service!  That's awesome!  Everyone I was getting at this point was offering next day service at earliest.  

Within 15 minutes of calling Johnny Rooter, Cameron called.  He gave me a quote of $177.  Ouch!  But cheaper than $198 I was quoted from another company.  Cameron told me he had two jobs in Pflugerville to do first and asked if that was ok.  I said sure, let's go for it.  I was fed up with my situation at this point and decided to take the hit on the quote.  Cameron called me during his second job to give me an ETA which turned out to be around 45 minutes.

Cameron got to my house around 1730.  I escorted him to the problem,  and told him all that I had done to fix it.  He politely explained the dilution of the Draino, which I hadn't even considered and he told me why I was unable to snake it.  You gotta hold your snake at 45 degrees to get it past the trap and twist it a certain way.  I swear I tried all that.  I even tried the toilet plunger.  I'm definitely not a plumber.  Cameron says let me go get my tools sir.

He comes back with his snake and drill in a 10 gal bucket.  I'm thinking, I know the problem now.  His snake is bigger than mine.  His drill was more powerful as well.  Within 10 minutes Cameron had my drain unclogged and was rolling up his snake.  I would use this service again, especially Cameron.  He was one of the most polite, professional and knowledgeable servicemen I've encountered.  I ended up getting a $10 off coupon making the total damages $167.50 for 10 minutes worth of work.  I need to go to plumbing school.
Bill G.
Bill G.
2/27/2020
I don't give perfect ratings to anyone--no one is perfect, but these guys were close.  We had a clogged sewer under an old double wide we use for kitchen and classroom purposes on our church property.  We had gotten a quote from a national rooter company.  Johnny Rooter did the job at 23% of the cost (basing their price on hours work and travel expenses) of the national company.  Chris and Mike, the two technicians, were very professional.  They introduced themselves properly, were clean cut looking, and everything was yes sir and no sir.
Bill G., Leander
Lambra L.
Lambra L.
3/30/2018
Called Johnny Rooter for a kitchen sink back up affecting my dishwasher too. My initial call was answered promptly, service was scheduled within 48 hrs, & I received a call early on day of visit to confirm.

Kaine Turner arrived promptly after my call that he was on his way. He was kind & super helpful. He showed me where the problem was, gave me tons of useful tips on my pipes, faucet, & garbage disposal. We visited about other things as he made the repair. He was professional, extremely knowledgeable, and very nice man.

I will not hesitate to use this company again & will certainly request Kaine to come back out when a plumber is needed at mi casa!
Dave T.
Dave T.
4/26/2018
I had two blocked up toilets that I couldn't fix myself.  I had a nightmare experience trying to deal with American Home Shield to find a plumber to help me with my problem.  I went through three of their affiliates with no success.  They didn't have the tools, or were not willing to help me for the small amount of money AHS was willing to pay them. A lesson learned for me when it comes to plumbing work and AHS.  

Enter Johnny Rooter.   I knew nothing about this business except what I had read on Yelp and a single recommendation on my Neighborhoods Facebook page.  Most of it was positive stuff.   I was desperate at this point as my toilets had been down for three days.  During those three days, communications with the AHS plumbers gave me the belief that my situation was potentially a disaster (broken sewer under slab, dislodged pipe, major root blockage). I pulled the trigger with Johnny Rooter.

Within 24 hours, Will showed up at my door with confidence he could fix my problem. It took him all but 10 minutes to diagnose the issue.  He let me watch the process and explained every step.  He did a through job and made sure everything was functioning properly before he left.  It turned out to be no big deal and he charged me 150 bucks.  

A Johnny Rooter magnet is now proudly displayed on my refrigerator door.  Thanks Will.
Justin L.
Justin L.
10/24/2020
These are your guys! Seriously! Robert came over right away and walked me through the entire process, got me fixed up, and I feel comfortable knowing our issue was resolved!
Deborah D.
Deborah D.
10/01/2020 12:00:00 SA
The best experience I have had with a plumber. Mike was professional, knowledgeable, and friendly! Fixed the sewer drain blockage that the last plumber couldn't.
Mel M.
Mel M.
7/19/2020
Chris was on time, polite, and wearing a mask. He took care of the clogged toilet in less than 15 minutes.  He explained what happened, showed me why my particular toilet's design may cause the clog to happen again, handed me the invoice and was out the door.  $85 well spent. Thanks for the effective and timely service.
Kelly M.
Kelly M.
2/29/2016
Our shower had been slowly backing up for a few weeks, and it finally got so bad we had to call someone. Draino was not doing the trick! Will from Johnny Rooter came out the next day and thought that something had fallen down the drain and gotten stuck, and this was what was causing the clog, so he shot it down the pipe with his air gun. Hooray! Problem solved... until it wasn't anymore.

Within a week, the shower started to back up again, and then the water from the bathroom sink started coming up through the shower drain. Uh, oh. We called Johnny Rooter again, and they had someone at the house within the hour. Turned out we really needed the rooter to flush this clog out. The first attempt with the airgun had simply pushed the clog further down the drain past where the shower and the sink plumbing comes together, hence the sink water coming up the shower drain. There was no charge for the second visit, and they had fixed the problem in under 10 minutes. I would totally recommend Johnny Rooter because they are fast, efficient, and genuinely care about keeping their customers happy.
steve g.
steve g.
03/06/2019 12:00:00 SA
I am a retired customer service manager. I take it seriously. A young man, Mike,( did not catch last name) arrived as planned. He was friendly, good humor and patiently educated me by answering all my questions. Thank you Mike and thank you Johnny Rooter.

Problem fixed. Looking forward to a long hot shower!
Daisy L.
Daisy L.
3/13/2016
Sent a plumber quickly on a Saturday to repair an broken pipe.  About an hour after the plumber left we noticed water in the problem area, called them back and they came back quickly to check out the situation.  

No leaking since, and they stand by their work.
Clay B.
Clay B.
3/28/2018
I have now used Johnny Rooter in 2013 and this week.  Both times were because the toilet wasn't flushing, but the two issues were caused by different problems (broken flange and lime buildup).  Both times I had the same great experience.  First, the customer service over the phone discussing my issue and scheduling was clear and friendly.  Second, both times we had Dennis look at our toilet and both times we got super friendly service.
Kristi T.
Kristi T.
12/31/2019
We scheduled service as a follow up appointment.  Cameron was very informative, courteous and helpful.  We will  definitely use Johnny Rooter again and recommend their services.
Blair B.
Blair B.
10/24/2018
Beware of this company, because they will overcharge you if they can, and if you try to talk to them about it, they will become argumentative.

I had a leak under my sink on a Saturday. A plumber from Johnny Rooter was called. By the time he came, my neighbor had already come and helped fix the problem. The plumber came in, noted the leak was fixed, looked briefly at the water damage, and left after about 30 minutes without any work being done. On Monday I received an invoice for $75 for the service call, and $168.50 for the labor. A total of $243.50.  The cost for calling them and having him come I understand. The labor charge was not justifiable in any way.

When I called the Johnny Rooter company and spoke to the representative, explaining no work had been done and there are three witnesses to the fact, I was told $243.50 is the minimum charge for any call on the weekend, and that I should not pursue it.

Their charging system seems quite shameless in this respect. I see there are several other people on Yelp with similar stories (service cost twice as much as expected, paid for a service but nothing was done, and many stories of no mention of costs until the invoice was received with exorbitant charges.

I have only used them once, and never will again. I will also do my best to spread the word that this company should be avoided.
Tanya A.
Tanya A.
3/28/2018
I have used their services four or five times for plumbing issues at my rental. I had been happy with their work until the last time I called them. I had them come and replace some bathroom fixtures. Instead of calling and going over their plan/an estimate of how much it was going to cost beforehand, they did the work and then sent me an invoice after it was done. It cost twice as much as I expected. If I would have known how much it was going to cost, I would probably not have consented to the work. I talked to a manager about what happened and he acknowledged that they should have called me, but didn't offer any sort of refund to right this wrong. I won't be calling them again.
Marisa F.
Marisa F.
06/01/2018 12:00:00 SA
Efficient, excellent service. Kaine did a great job!
He was calm and handled the problem.
Alexis R.
Alexis R.
06/02/2017 12:00:00 SA
Joe and Jason of Johnny Rooter plumbing were great. They came in, gave me an estimate that was 1/2 the price and timing of other businesses and were true to it. They were even considerate enough to be quiet while my 9 month old was sleeping and didn't wake him up. We are definitely grateful for them and grateful to have running water again. I can see why they have such amazing reviews.

Our issues was the renovators that put in the baseboards put 3 inch nails in the baseboards that hit a pipeline behind the drywall in our bathroom and wall leaking, they had to chip away at the concrete and replace the piping. Done in 2 hours. amazing.
MK D.
MK D.
12/23/2016
Horrible experience! Was not informed of their ridiculously high  prices. While the technician was on the clock for me paying , I caught him in my garage talking on an extended length personal call on his cell phone.  When he was surprised to see me , I confronted him that he should do his personal calling on his own time . He became angry and actually loaded up my water heater back on the truck and left . horrible experience! Thank God he left !! I found out they  were trying to charge me $300 more than the person , who finally installed my new water heater. Stay away!
Linda C.
Linda C.
12/13/2019
Everything in my Austin house started draining slowly, so I assumed it was the main line. A handyman who had done some other quality work at my house told me that he was going to have to take the kitchen sink out to do an inspection and clear the problem, and quoted me $600. I called Johnny Rooter and Connie told me the typical repair on that was somewhere between $100 and $150. Cameron came out, found the problem in the line, and fixed it in under an hour. He also went beyond the required by checking other things and being incredibly personable and friendly. Obviously these guys could be making more money by taking advantage of people, but I was delighted to pay $130. I plan on making Johnny Rooter my go-to for plumbing problems in the Austin area.
Nell K.
Nell K.
5/26/2016
Let me start by saying that I don't Yelp.  I use Yelp often, but I'm one of those people who take but don't give.  That being said, I just had the best service call from Gerald and Coleman at Johnny Rooter and I want the world to know about it.

I had an issue with the diverter in my shower/tub in my condo.  Two other plumbers took a look and recommended replacing the faucet (which would have meant opening up the wall from my kitchen and shutting the water off to the entire condo complex - 34 grumpy neighbors in total).  Gerald and Coleman from Johnny Rooter came to give their estimate for the work, but instead FIXED THE ISSUE IN 10 MINUTES.

Turns out it was a simple fix to the experienced eye.  I'll use Johnny Rooter for plumbing issues from now on.
Kris U.
Kris U.
2/24/2015
I could get an appointment easily and quickly.  The service was excellent; the technician that came to my home went above and beyond to get the job done and in inclement weather (having to climb the roof).  He seemed very knowledgeable and took care to come up with the best solution.  He said the owner of this business has been in Austin and in this industry for a long time, and cares about providing quality service.  Judging by the service I received I believe him.
Michelle L.
Michelle L.
01/08/2016 12:00:00 SA
Love these guys.

They've been our plumbers for three years now.  Used them for a bunch of stuff, installing new faucet, new toilets, unclogging sewer back up, removing limescale from tankless water heater, installing new water heater.  No fuss no muss.  Not cheap, but worth what they charge, in my opinion.  $55 for service call and about $130/hr labor.  Just professionals.  Love Tooter; he's hilarious.  Love Curtis, smart, professional.  Thanks guys.
Jennifer C.
Jennifer C.
4/27/2017
Called late on a Thursday afternoon and scheduled for the next morning. Tech, Kaine called when he was in route, which was appreciated. Kaine was able to identify the problem and repair quickly. Very nice young man.
Judy S.
Judy S.
7/20/2017
This business has refused to honor their warranty on two occasions and they have twice charged me for plumbing repair that did not resolve my issues.  Last night I came home to find water pooling in my home.  When I called Johnny Rooter they specifically said they would not honor the 30 day warranty even though this was exactly why they had been out to the house previously.  I had to call the fire department to stop the water and today another company is coming to fix the issue.  I would never use this group.
Alyssa R.
Alyssa R.
9/19/2014
Five stars for Will and the back office staff who got him to my door less than an hour after I called, frantic about what turned out to be a backed up main. Once he arrived, we couldn't actually FIND the main, so Will hopped on the roof and threw a snake down the vent in order to clear the clog.

Will was courteous, professional, quick, and friendly, and the rates were beyond reasonable. Would call these guys again in a heartbeat.
Mike P.
Mike P.
05/01/2018 12:00:00 SA
My sewer main backed up and I called 4 or 5 plumbing companies and everyone said they were just too busy to get to it for at least 72 hours.
No one would commit to a price to snake my main either.  Then I called Johnny Rooter and talked to Johnny himself.  He said he could have someone out in 2 or 3 hours and that it would cost $151 for a simple snake job.  Now we're talkin!

Cameron and his helper Elijah were knocking on my door right on time and after I showed them where the cleanout trap was they had the main snaked and flowing within 10 minutes.  We spent more time trading plumbing jokes than it took them to clean my line.

These guys are great and they won't try to rip you off.
Jenny S.
Jenny S.
12/10/2016 12:00:00 SA
Joe and his helper repaired my broken kitchen faucet quickly, and it works perfectly now. Before the scheduled appointment, he suggested I order the needed part from the Moen website, which I did, saving me an unnecessary visit. Very reasonably priced. Will call Johnny Rooter next time I need a plumber.
Travis T.
Travis T.
7/21/2017
I had a great experience with Johnny Rooter today.  The technician was prompt, courteous and knowledgeable.  He assessed my problem quickly and provided a comprehensive plan.  He answered my novice questions with ease and patience.  

These guys are worth the call.
Jodi B.
Jodi B.
03/01/2017 12:00:00 SA
Prompt, professional, quick and thorough. They even gave me Girl Scout cookies. I found my plumber!
James B.
James B.
7/18/2018
I was disappointed today when Johnny Rooter did a ten minute job and charged $55 for service call and $128 for labor.  I think this was exorbitant...
Carl G.
Carl G.
9/21/2017
Fifth place I called trying to find a plumber. Now it's not the fault of the other places that they couldn't get someone out to our house within an hour (like Johnny Rooter could) but it is certainly their fault that they tried to charge us just about twice what Johnny Rooter quoted. Super happy with the service, the technician that came out was very friendly, explanatory, and helpful. We will absolutely be calling them in the future.
Walker F.
Walker F.
02/07/2014 12:00:00 SA
Thank you thank you thank you Cameron and the Rooter team.

We have had multiple plumbing issues at our spa/fitness boutique. Toilet problems happen, I get it, but it somehow seems worse 50 feet from where we give facials, or when you can't use the facilities right before you've gotta do burpees...and can't. Bottom line: No bathrooms, no business.

Rooter came out to service an emergency yesterday and followed up today. My boss was freaking out a bit but they were understanding and patient, friendly and professional, and most importantly, got the job done. (Even better, we were only charged for one visit).

Won't hesitate to call on this neighborhood talent again.
Marc B.
Marc B.
12/31/2016
Had water flowing out of the front yard on New Years eve.  They explained the price scheme and had Joe out in an hour.  He found the break and had it done in 2 hours.  They are a top notch operation.
Thomas G.
Thomas G.
06/03/2016 12:00:00 SA
Johnny Rooter is the best. I own 2 businesses and a number of rental properties. Johnny Rooter is always fast, friendly is reasonably priced... and with warranties. Just off the top of my head... They have many fixed 3 toilets, 5 sinks, replaced all my water lines in my personal home, installed garbage disposal in my home, replaced 2 main sewage lines on two rental properties, deep snaked my bathroom sink and much more. They are the first and now the only ones I call.
Thomas W.
Thomas W.
8/19/2017
So, we're finally moving into our new home and we end up with a sewer line blockage that affects the entire house early Saturday morning (that means NO BATHROOM!).
Call up Johnny Rooter looking for help. The lady on the phone was very pleasant and gave me a quote range explaining the breakdown on price (after hours call). The price was extremely reasonable even with the off hours charge plus she said they could have someone over in about an hour (needless to say I jumped on it).
About an hour later Dennis showed up and, after asking a few questions, got to work.
Dennis fixed the problem, gave advice regarding paperwork (this is a new construction home) and put up with my bad jokes and stories while he worked.
On top of this, the charge was actually on the lower end of the scale I had been quoted!
After all of the headaches of buying a new home (and dealing with cruddy contractors) I am so happy to find a company like this.
I personally hope I never have a problem like this again but if I do, I already have them in my contact list.
Julie Z.
Julie Z.
4/22/2014
This company is great.  My kitchen disposal feeds out through the same location as my clothes washer and the line in my backyard is flat to practically uphill.  So every once in awhile when I least expect it, everything backs up.  I called another company and they were at my house for 2 1/2 hours and couldnt fix it.  They told me I needed to get someone to come out with a line camera which they didn't have.  They gave me a bill for $450.  After I started crying, the guy lowered the bill to $300.  Again, they didn't fix anything.

I called around looking for someone with a camera.  Everyone that did was backed up for at least a week.  When I called Johnny Rooter, they said if there was water in my line like it sounded like, the camera would not see anything.  They said it would be 1/2 of what I already paid to unclog the sink.  I said it was more than just unclogging the sink, but this is what they called it.  The plumber that came out couldn't have been nicer.  He snaked the line outside toward the house (which the 1st plumber said was impossible).  And gave me suggestions about what I could do to fix the problem (some kind of water flush system), no food down disposal and dawn dish liquid/hot water after washing dishes.  When he was done I was sure it was going to cost more than what they said, but it was exactly the same amount.

Call this company if you want things fixed for a reasonable price.
Robert S.
Robert S.
3/22/2014
I called Johnny Rooter after a pipe burst in my wall.  From the looks of it, I think it was kinked during installation, and time gradually weakened it.  Either way,  I had a room that was flooding,  and my shutoff valve was missing the handle (great!).  

I of course still needed this pipe fixed, and being 8pm on a Saturday, I knew this would cost me a lot.  

They said someone would be out in 30 minutes,  and I believe he was actually a couple minutes early.  Ray took a look at the situation (which I had made far worse trying to fix it in the meanwhile) and got to work.  

A couple hours later all is right in the world,  and I was relieved to hear what the repairs actually cost me.  To top it off, Ray was a hell of a nice guy who gave me a lot of other plumbing advice and handled my problem with speed and professionalism.  I am almost looking forward to my next pipe failure!
Scott S.
Scott S.
9/25/2015
Called Friday morning. The earliest available was Monday so I scheduled for then. Around 2 pm on Friday I received a call that a customer canceled and they offered me their spot. Ray and Colman came over soon after. Ray is a grizzled veteran with I think 65 years of experience.... Not only did he fix my kitchen faucet, he spouted off some amazing wisdom like a Plumbing Jedi Master and even showed me how to fix the problem I was having so I could repair it myself if it happened again in the future. Thanks again guys. You rock!
Jennifer G.
Jennifer G.
12/12/2013 12:00:00 SA
All hell broke loose due one simple clog that was positioned in just the right hellish sweet-spot to cause both my washing machine and my kitchen sink to overflow at the same time.

I called about five different plumbers, all of whom were booked solid through the weekend; one finally referred me to Johnny Rooter, and I had someone at the house within an hour. He was fast, polite, and efficient. I honestly have no idea how their prices stack up to other plumbers, but it didn't seem unreasonable--and given that my guy had to flush old stinky food particles out of my drain, I respect his labor enough to give them the benefit of the doubt on the cost.
Joshua M.
Joshua M.
7/31/2010
MacGruber must have owned this house before me. EVERYTHING is completely booty-rigged. So many things even a diligent home inspection wont turn up, like false walls in the cabinet covering monstrous holes in the wall from said owner's GIY ethic. Ghetto it yourself, people.

So when the dishwasher starts smelling like a dead carp and I stick my head under under the sink with a wrench and a prayer, it takes exactly three turns, a gentle tug at the piece of linoleum stapled over a gaping hole in the wall, and a near death encounter with a tetanus-laden nail to open the floodgates. My pipes look like those treasures you see hauled up from the ocean floor after 10,000 years of salt water solitude. And not that I can't appreciate the natural patina of pipe rot, but this copper carries potable water to the fruits of my loins. Until you see me huffing rust flakes off a Mesopotamian bed pan, assume i like my pipes clean and functioning.

So I hop on yelp for an afterhours plumber, because toilets and sinks are unionized and part of the deal is they will only fail late at night or on weekends, with bonus points for when your alcoholic Grandpa Dick McKay has just dropped a load of Jimmy Dean in the pot.

Union Jack always has top reviews, but I called him once and got the impression that his high yelp standing has opened doors for him to a toilet repair utopia where.you can pick and choose which jobs you want, and feces smells like lime cilantro verbena body lotion. Besides, I still cant even articulate where i stand on whigs vs torries, how can i talk t-fittings and p-traps in comfort?

Hell, i dont even know what that last bit means even. needless to say, I called Johnny Rooter. Don't know the Rooter family personally, but they have long history in plumbing, I gather. Johnny himself must have had his head down a can, because i first spoke with a dispatcher, who promised a call from the next available technician. Technician, in this instance, is shorthand for 2nd person that calls you on the phone to tell you the same thing the first person told you. But no worries, two call backs later and I was in business.... a plumber was headed by way.

It breaks down like this.... a bit under 50 bones for the after hours service call, plus 150 an hour for labor, plus parts , plus applicable sales tax. The plumber that arrived was named Tom, as evidenced by his name patch. He took one look beneath my sink and declared the entire contraption a very poor attempt at a performance art piece, not only not at all functional but aesthetically foul and without either purpose or meaning. we hemmed and hawed. we pointed at unneeded putty and improperly sized bushings and guffawed. we stopped just short of chest bumping.

tom got to work in a hurry, with soldering irons and wrenches and clamps and files. 2 hours later, the water doesnt leak anymore. things look much tidier. tom is sweating profusely and still in good spirits for after midnight on a friday. and i am out just a bit under 360 bucks. i dont know how the price compares, but tom was a real peach. Mr. Rooter is lucky to have him.
Dee C.
Dee C.
11/20/2008
Thursday night we discovered that our hot water heater was no longer hot.  I spent several hours trying to psyche myself up for a cold shower.  Cmon self, I said.  You can do this.  You used to go tubing in the Guadalupe.  This can't be much colder than that.  I gathered the courage I needed, jumped into the stream of cold shower water, realized I was much closer to 40 than I was to 20, oh and also, I was no longer able to draw breath.  Holy cow pies.  We needed a plumber.

Now, I don't know if you've noticed, but sometimes it's hard to find a reliable service person here in Austin.  There are tons of flakes who either won't call you back or who will rip you off for every cent they can.  We'd never needed a plumber before, and we were nervous.  I turned to trusty Yelp.  Union Jack, eh?  Called him.  Left a message.  He called back a while later - he was booked solid for days, unbearably popular now that the Yelp crowd has discovered him.  Thanks a lot, guys!  Thanks for nothing!

But he did recommend Johnny Rooter, who he said a lot of the local independent guys used as backup when their work load got overwhelming, and he gave me their number.  Said they might be a little more, but they would do a good job and I wouldn't have to worry about them.

On Friday we scheduled a service call for between 8-9 on Monday morning and we hammered out details like if they could bring a hot water heater with them in case ours was completely shot, what the price range would be on a new one, warranty, etc.  They showed up on time, diagnosed an unfixable water heater, took it out, installed a new one, and were at the low end of their price range - all by 11:30 am.

Hooray!  Water's never been so hot.
Mandy S.
Mandy S.
02/08/2011 12:00:00 SA
So this most recent cold front that stormed through Austin was the reason we had to call a plumber. Wednesday morning when I woke up, not only were my pipes frozen, but for some reason the hot water wasn't working and even when the water wasn't running, I could still hear something flowing through the pipes in my walls.

So my husband calls Johnny Rooter after all of the great reviews on yelp. The guy comes out two days later on Friday, ready to fix our pipes. He's under our house for an hour before he comes to our door with the bad news- he fixed one of our pipes but we still have 5 broken ones- calling for a complete re-piping under our house.

Okay, we say to the guy, as he tell us to call his office to reschedule with them because it would take a whole day, and all of Austin supposedly needed their pipes fixed in the meantime. So, we wait. Now our water is turned off, and we get the sinking feeling that our once annoying pipe problem is now going to be an all-out fiasco.

We call the office back that afternoon to schedule a time with them, presumably sooner than later. The receptionist laughs as she tells us the soonest they could send a guy out to look at our place would be mid-week, at least 5 days from the time they told us they could be back. We get frustrated, but at least we are on their list to get seen.

Over the weekend at the realization at just how hard it is to live in your own house without running water, we call several other plumbers to get on their lists. Finally, we get another plumber from another company in town to get us on their list- and they promise they can be out to do the job sooner than Johnny Rooter. When the guys gets there and looks at the job, he says that only ONE PIPE was busted, which he fixed within the hour. Johnny Rooter charged us $300 for their initial job to fix one broken pipe, and this new guy charged us $60 to do the same thing.

So let me re-cap:
*No running water for a week after their visit
*Insistent on up-selling us, when we really just needed one simple pipe replaced
*5 times the cost
*7 days without running water in the house (that includes bathrooms, y'all)
*3 nights at a hotel just so we would have a place to shower for work
David D.
David D.
5/23/2012
I've had nothing but great experiences with Johnny Rooter.  They communicate well.  They tell you when they're coming and they come within the allotted time frame.

What we did FIRST:  We had a clogged kitchen sink drain.  I called ROTO ROOTER (not Johnny) at 8am (bad idea) - they said they would be out to my house in an hour.  I waited and waited until 930.  I was late for work so I re-scheduled them for 330 when my wife would be home.  They came at 4, told us that they could TRY to snake the drain for $260.  My wife put me on the phone and I told the guy to GO HOME!

WHAT WE SHOULD HAVE DONE:  We called Johnny Rooter to the rescue.  We scheduled them to come out between 330-5.  They called at 230 to say that they'd be there at 330.  Dennis came in, diagnosed the problem in about 30 seconds. NO SNAKE NEEDED.  He clogged up the kitchen sink drains, filled the sink all the way to the top then pulled the plug.  Turns out that our kitchen sink is poorly ventilated and we will have to continue to do this trick forever.. which stinks.

WHAT WE ARE GOING TO DO IN THE FUTURE:  Call Johnny first!
Jane R.
Jane R.
12/16/2016
I had a leak in my lawn irrigation system, the high pressure valve near the city water  main had a leak that was beyond the capabilities of my landscaping folks.  Johnny Rooter was able to schedule me quickly and arrived at exactly the time they said.  
Problem was fixed and the price was reasonable.  We are all happy!
This is the second time I have used Johnny Rooter and have been pleased both times.
Jaye B.
Jaye B.
3/29/2010
Last week, when it came to my attention that I had roots in my sewer line, I came to Yelp to find a good plumber and was pointed to Union Jack Plumbing (see review), but unfortunately, I couldn't wait for Nick to come help. He referred me to Johnny Rooter and boy am I pleased.

They came out that day and got my line clear enough to get me through to the next day, when they came back and put a camera in my line (I got to watch, talk about cool!), figured out exactly where the problem was and then came back a couple of hours later to dig up and replace the bad section of pipe.

I'd been scared I was going to get taken to the cleaners, but Johnny Rooter's price was a full 1/3 less than that of the place my home warranty place sent (and informed me wasn't covered). Now I can flush, shower and do laundry with no problems, and I've still got money left to pay for toilet paper and detergent!
Aaron B.
Aaron B.
6/27/2014
We needed a gas line plugged in our house and the spigot removed.  Someone called me back within 5 minutes, and the serviceman, Ray, was at my home within 20 minutes.  He finished the job in the time it took me to get a glass of water, sit down, and begin to read the paper.  Fantastic!  Very friendly, personable service.  I will definitely call Johnny Rooter again.
(double posted because this business has two profiles on Yelp.)
Mallory M.
Mallory M.
09/03/2015 12:00:00 SA
I was recommended to Johnny Rooter by another local plumber who's schedule was too hectic to book any new appointments. The receptionist answered right away, she was kind and courteous and she immediately knew what the issue was when I explained it to her. They are flexible with their hours and will work late nights if it is a time sensitive issue. I scheduled an appointment for the next day and they arrived even earlier than expected (and called ahead to make sure this was OK.) William took care of the issue and let me know what steps to take to ensure that it wouldn't happen again in the future. He was friendly, knowledgeable, efficient and the price was completely reasonable. I would absolutely recommend friends and family to use Johnny Rooter if they're having a plumbing issue.
dana p.
dana p.
5/23/2011
Just had Johnny Rooter replace two bathroom tub stops and fix a toilet.

I'm really happy. Really nice plumber arrived right on time, worked quickly, and the price was affordable.

I'm thrilled to have found a reliable plumber who charges fair prices!!
Dean S.
Dean S.
02/02/2017 12:00:00 SA
Gotta change my mind about these guys. We needed the trap replaced under slab. My fave plumber Johnny, did the camera work in advance of the estimated $2500 job, $240 for the camera, and then never called back. Hubby called them and was told, We'll call when we have time. A week later Plumb Masters did the job, INCLUDING tile and drywall repair for $1000 less. Im off to write a nice review of Plumb Masters.
Dave P.
Dave P.
1/23/2016
Johnny Rooter was my first and only call when I needed a kitchen drain unclogged.  There was some confusion regarding would they call me or were they coming. No matter - by late morning, Cameron of Johnny Rooter showed up. In less than an hour he was done and problem solved!  I will add that Cameron was professional and polite. A true gentleman.
Jacqueline S.
Jacqueline S.
6/15/2015
I am pleased with the prompt and effective service William provided for a clogged kitchen pipe/drain. This is the second time Johnny Rooter has assisted us with satisfactory results. From experience with other plumbers, I think Johnny Rooter has more powerful equipment which makes unclogging difficult obstructions a good fit for their crew.
Laura P.
Laura P.
8/13/2011
Our humble home recently had some weird phantom leaking problems, so our landlord had us call in Johnny Rooter. The first time I called and described the problem, the woman on the phone said that our washing machine was drain was clogged and if we rented a plumbing snake, we could easily fix it ourselves. So +1 star for honesty, but then I have to take it away because, as it turns out, that wasn't the problem by a long shot!

After the roommates and I decided we didn't want to take a chance on our non-existent DIY plumbing prowess, we called Johnny Rooter back to have them come out and have a look. The first fellow couldn't make heads or tails of what was going on- although not for lack of trying!- so we had to make a second appointment. On the second visit, the plumbers diagnosed and fixed the problem AND, breaking a major industry stereotype, cleaned up the mess they made. All the guys who came out were very personable.

My one reservation with giving Johnny Rooter 4 stars instead of 3 is that since they fixed our leak, the cold water in from our kitchen sink doesn't run so cold. However, considering the possibility that this may be a problem with our water heater or the abominable heat of July, I can't be certain of cause. So for now, we'll keep the ice try stocked and tip our hats to Johnny Rooter!
Jason P.
Jason P.
3/30/2015
I would just like to thank the owners of Johnny Rooter for doing such a good job of building a team that cares about customer service. I have had them come out on 3 different occasions now, someone different every time, but always pleasantly surprised. They are among the most competent, professional, and friendly group of plumbers I've ever met. I don't know what they're doing to attract all the best plumbers in Austin, but it's nice to know that they all can be reached at one phone number. Thanks for all your help!
Robb M.
Robb M.
4/21/2010
If you need a plumber, stop here.

We, unfortunately, have used Johnny Rooter 3 or 4 times now and have always received prompt, courteous, fairly priced service. Tooter is a hoot; get him if you can, but all the guys have been great.

Word of advice, if you have a leak outside dig the hole yourself to save big time. Yes, digging the hole sucks but $100/hr for labor sucks more.
Margaret B.
Margaret B.
6/26/2012
Everything was just fine!  Dennis from Johnny Rooter was on-time, pleasant, personable, and did his job well, outside, in the hot hot Austin heat.  

The bill was not as bad as I was expecting, and he clued me in that there are coupons for $10 off on their website and in the yellow pages.  

All in all, it was a pleasure doing business with them, and knowing my cloggy, rooty, ancient pipes, I'll be calling them again!
Jessica M.
Jessica M.
10/13/2014
Website states they do residential as well as commercial. When called to ask for service they stated they do not do commercial. Confusing....they need to update website if they no longer service commercial jobs!!!
Melissa R.
Melissa R.
01/01/2016 12:00:00 SA
New Year's Day! Cameron came out within 30mins of call, found the output that was buried cleared the line and we were back up and running in no time. Very nice guy and great work. Thanks for all your work on a day many people are closed.
S A.
S A.
7/17/2015
Very pleased with this company and their employees!  I have used this company on three different occasions and they answer the phone promptly and are very helpful and courteous.  They are beyond competitive with the pricing and the plumbers that they send are on time and skilled...fantastic!
Bethany B.
Bethany B.
11/16/2010
Each time they've come to my house, they've called before 7:30 am; I work until 3 or 4am. This happened again today, and I didn't answer because I was still sleeping. Ten minutes later, knocking on my front door + doorbell ringing. Didn't answer. Ten minutes later, a roofer (for my water heater) WALKING ON MY ROOF above my head.

I previously had 2 great experiences with these guys, which is why they get the 3 stars. But this morning was terrible. I normally go to the source with issues, but I just got off the phone with them where I was put on hold, then:
ME:May I speak with John? (who had left a voicemail at 7:12a)
THEM: Is your back door unlocked for the water heater?
ME: Yes.
THEM: OK! That's all we need to know! BYE! (click)

If you love great service, definitely call these guys.

If you are a night owl, or work late house, do not call them.

If you love in-person service, they're where it's at.

If you are offended in the wee hours of the morning-while-you're-still-crabby-and-all-set-to-perhaps-complain by rude, rushed phone service that's actually non-service, beware.
David O.
David O.
5/29/2014
They quoted me over $400 as the price to snake the sewer line and then check it with the camera.  That's an absurd amount of money for 30 minutes of work plus some driving time.   I found another company that did it for $150 (still expensive, but far more reasonable, and they did a great job).  

A lot of these companies lure you in with a reasonable starting rate for the basic service, but then really jack up the price on extras like the camera because most homeowners don't know ahead of time that they're going to need the line looked at with a camera, and they have no idea what a reasonable price is to pay for it (the equipment isn't cheap, but there's no reason to pay an extra $260 for them to get the camera out of their truck and take a look!).  So once the plumber is there and they say it's necessary, homeowners pay the outrageous prices.

Check around for better prices first.
Kelli K.
Kelli K.
11/09/2017 12:00:00 SA
I had a terrible problem with a broken sewer line and clogged drain with smelly flooding into the house.  Johnny Rooter came out quickly, found the problem, gave me a quote and got me up and running temporarily until the major fix could be handled.  Cameron came out both times and was very knowledgeable, efficient, friendly, clean, courteous, and professional.  The pricing was very reasonable for all the work that was accomplished.  I would highly recommend this company.
Lucy A.
Lucy A.
06/08/2015 12:00:00 SA
These guys are awesome. Called them before 8 a.m. with a clogged toilet and they were out by 10:15 a.m. $85 for the job and super professional, clean and fast.
Ellen C.
Ellen C.
5/15/2010
I want to give Johnny Rooter more stars, however, the service was mixed. I called at 8-ish on a Friday night to get someone to come stop the water that was pouring out under my house.

The folks who answered the phone said that someone would call me soon. Which they did! Yay! Within 15 minutes I had someone on the way.

Once the guy got to the house, he let me know that because of the water under the house and the fact that it was nighttime, any work he did would take at least 2-3 hours. He advised that I wait til morning to have someone come out to save me money. Hmmmm... I decided to turn the water off, go to a friends house for the night and wait for the morning guy to come.

Ben came out in the morning, replaced a rusted connection and had the whole thing done within 1 hour! Super!!!! Obviously, the guy from the night before just wasn't interested in climbing under my house at night.

Like I said ... mixed service, however... in the end I am super happy. Seems like they charged me fairly - I just wished Ben had been on the night shift.
Sarah K.
Sarah K.
01/02/2017 12:00:00 SA
My management company uses this team, and they sent Joe over to check out a gas leak. We were out of town. My neighbor was getting our mail and smelled gas. To be safe, the fire department turned off our gas. It looked like we were about to come home to a potential gas leak, cold house and no hot water on New Years Day! But they sent Joe over right away and by the time we got home everything was fine. I can't thank my management company, Joe, and Johnny Rooter Plumbing enough. Fast, reliable service!
Diana H.
Diana H.
4/25/2014
After reviewing all the different rooter companies on yelp, I picked Johnny Rooter Plumbing. We had a clogged drain. I made an appointment and Cameron called ahead to let me know he was on his way. Unclogged the drain and fixed the leaking pipe that had resulted from the clog. Great job. Will use again.
Krista M.
Krista M.
9/22/2014
I wish I could give them 10 stars!!!!  Five just doesn't seem enough.  Came home from work to find that things were unfortunately backed up.  Called them at 6, Terry was here around 7 and just left with our plumbing working again.  Very impressed with the service!  While I hope I don't need to use them often, I will be recommending them to everyone I know.
Aaron M.
Aaron M.
6/26/2014
I've been a customer of theirs for years. Always a fair price, and I've had many of their plumbers out and all of them have been friendly and knowledgable. You can't beat that.
Preston C.
Preston C.
1/24/2015
Got an emergency call on a Saturday afternoon from my tenants saying that raw sewage was coming up from a shower drain.  Called the first person on Yelp which happened to be Johnny Rooter.  He gave me a price estimate both low and high depending on time.  He was out to the house within an hour and had it fixed roughly 45 min later.  At the end of it all it ended up being the minimum pice he quoted.  I paid him over the phone and the crisis was quickly over.  Fast, courteous, and reasonable... that's all you need folks.
Leni G.
Leni G.
11/25/2014
I decided to install a new sink in my fabulous mid-century house, only to be confronted by the problems of trying to work with mid-century plumbing. I had to admit defeat when the shut off valve pipe crumbled in my hands. I called Johnny-Rooter, and they had someone out within the hour, while the other places I called couldn't even send anyone out the same day.
Tooter arrived and immediately won me over with his mix of professionalism and southern sense of humor. He not only did a great job fixing my pipes, but he taught me how to properly turn the water on and off at the main and how to look at the little red triangle on the meter to see if I have any leaks in the house. He even told me I did a great job of wall mounting the sink! It felt like having my dad over to do some repairs, and I dare say it was a pleasant experience. Well worth the money spent, and a job well done!
Jackson R.
Jackson R.
5/14/2014
They came out right away when we had an emergency plumbing issue at 9pm and Terry did an awesome job, for a price that didn't involve me trading any of my limbs. We called them a second time regarding a slow draining tub that had been troubling us for a while. Another plumber with good reviews couldn't figure out the problem, but Johnny Rooter did. Johnny Rooter's our first choice next time.
Jim W.
Jim W.
08/05/2014 12:00:00 SA
I had a bad leak in an outbuilding.  Old galvanized pipe had rusted through.  I had forgotten that a few years ago we had a cutoff valve put under the main house, so cutting off the leak in the main building was as simple as shutting off the valve.  Curtis Chavis from Johnny Rooter found the valve and turned it off, leak stopped.  He also told me checked out the galvanized pipe at the leak location and told me it was probably bad all the way from the house - gave me $1900 estimate to fix that run.  The amazing thing is that he didn't charge me for the service call, because he didn't do any work, just turned off the valve.  I asked him repeatedly to let me pay for the call but he wouldn't let me.  He gave me lots of good info too.  I have used JR for years and never had a bad experience.  Five stars !!!
Clare W.
Clare W.
11/23/2016
Johnny Rooter is a great plumbing company. I had several non-emergent plumbing issues; tankless water heater routine maintenance, I wanted a kitchen faucet changed out, and the kitchen drain was slooooooooow. Johnny Rooter set up the appointment, called at exactly the time that they said they would, and sent Michael (plumber, plus his trainee) and William (drain specialist) out. Their work was great. Everything was done thoroughly, carefully, and promptly without rushing through their work. I was very pleased with the outcome, and the new faucet and fast running drain will make for a stress-free holiday. Thank you!
Mag D.
Mag D.
07/10/2013 12:00:00 SA
Pluses: They came quickly. Minuses: The guy was in a hurry and did not problem solve. Ultimately we paid for service and nothing was fixed.  He said it was the toilet, yeah, the actual toilet, not the float, not the flusher,not the sewage line, it was the toilet! The toilet is a non-mechanical piece of porcelain. It was not the toilet.
The bowl would only slowly flush and plunging did not work so we called a plumber to auger. He augured with no increase in how fast it would drain. All the other drains worked well but the toilet was on a separate line from sink and shower and we told him that. He removed toilet and ran water down drain and it seemed to flow. However, it was a very long line (like two stories and both stories are over 15 ft) and what was happening was that the line was so long that nothing would back up unless water ran down them for a very long time. Afterall, the problem was not a block and total stoppage but rather a very slow toilet. The guy was in a hurry and just told us - nah, all I can do unless you want to pay me to install a toilet. There must be something in the p-trap. He blew out of there so fast and said that we should reinstall the toilet or get a new toilet ourselves because it was easy and it would cost too much for him to do it.
    Well, we tested the now removed toilet with large amt of water and it was not blocked in the p-trap. Should have made him do that before he left but he was super in a hurry. We went to a clean out and snaked it  ourselves after testing which way must be blocked by running large amts from hose. Snaked it and wah lah, worked.
    Total waste of money to have called them since the guy did not want to problem solve at all. Luckily, the homeowner had a snake and work ethic so he fixed it himself.
    Also, the plumber wiped the toilet seal wax on our hand towel. Gross and not able to remove it. Geez.
Jason M.
Jason M.
2/22/2015
We've used Johnny Rooter for years now and they are always on time, professional, fairly priced, and provide you with options when appropriate. We've used for basic installations as well as replacing major pipes from home to city line.  They also are great for support on weekends and after hours without gouging you on prices like most local places.
C B.
C B.
8/17/2013
I came home to a gigantic water bill. I then started digging around the yard until I found The Leak. By this time it was night so I shut off the water line to the house and went inside to research plumbers.

I ended up calling Johnny Rooter Plumbing and I asked if they could come the next day (a Saturday). The next day, Cody arrived. He did some more digging and discovered an unusual piping layout right where the water line was broken. Fixing the more complicated setup took longer and therefore cost more than I expected, but it was still a good deal (plus I had a $10 off coupon from their website). Now I can shower. Yay.
Stephanie T.
Stephanie T.
09/04/2013 12:00:00 SA
My tenants had an overflowing toilet on a Thursday night. Sewage water was everywhere! I called several plumbers/rooter services before I called Johnny Rooter. Let me just say that from here on out they will be my FIRST call. ARS Rooter, although responsive was a RIP OFF.

When I called Johnny Rooter  I spoke with Debbie and she was very friendly and helpful. She provided me the prices for various scenarios. To run the sewer line was $152.50, to run the toilet was $84, and if they had to lift the toilet off to run it was an additional $51.50. Roto Rooter wanted $475 JUST TO LIFT OFF THE TOILET!!!! And that is what I mean by a rip off. I could lift off the toilet MYSELF for $0.  Anyway, Debbie took my request and sent a tech to my location immediately. Within about 30 minutes John showed up. He diagnosed the problem, snaked the sewer line via the kitchen sink and was on his merry way. He was very very friendly and I was very very happy to have the toilet issue resolved for my tenants....until exactly one week later...when she texted me again telling me that she came home to explosive tissue residue all over her floor. Of course it was about 10pm and so naturally I called up Johnny Rooter again. Because it was a Friday night and the beginning of a weekend there was an extra service charge of $25 for the tech to come onsite. This time Dennis came to the rescue. Dennis is John's brother...and they do look like brothers! So Dennis came out and snaked the sewer line but he was sweet and kind enough to not charge me ANYTHING since it was only one week earlier when his brother was out here doing the exact same thing. Dennis did not have to do that at all but he did and my wallet was very much appreciative of that. Otherwise it would have been another $152.50.

All in all, problem solved! Crossing my fingers that we won't have to call Dennis or John out in the near future. Hoping these drainage problems will subside for a longggg period of time. Toilet problems are no fun, especially for renters.

Thank you John and Dennis! Your provide excellent service at very affordable pricing! It was a pleasure to do business with both of you! I would recommend these brothers/service to all of my friends and family!

Thank you :-)
Squeak L.
Squeak L.
01/10/2010 12:00:00 SA
despite our best efforts, apparently we didn't quite get the pipes wrapped well...  so this morning i awoke to the sound of rushing water. the spigot cracked.  

got the water turned off at the street and then called landlord, but got no answer.  3 hours later i gave up on waiting for him and started looking for someone who could come out and look at/fix this.  given that austin never has cold snaps like we are currently having, a lot of the plumbers in the city were either already booked thru wednesday or just avoiding their phones.  at the recommendation of another plumber (and then a quick scan of their reviews here) i gave johnny rooter a call.  

the lady answering/dispatching was very polite, asked a few pertinent questions and assured me someone would be out.  i then anticipated i would be waiting for the rest of the day on someone, but to my surprise, 20 minutes later, martin was at my door!  after negotiating a lucy inspection (my pup is very protective of our house) and making nice, he got right to work and roughly 25 minutes later, i had a new spigot and the water turned back on.  yay shower!   he also explained that it probably wasn't simply a case of not wrapping the pipes correctly, but that the galvanized steel that was there tends to rot and that probably contributed as much as the freezing weather.

the only bad news was that it was a sunday, so they charge the after hours rate, but still, for fast service, $130 wasn't bad.  my landlord can whine about it when i knock it off my rent next month. :)

good service, dog friendly,  quick.  am pleased.
Lionel F.
Lionel F.
9/28/2012
What it all boils down to is integrity. Johnny Rooter didn't work on my pipes, in fact I didn't contract them to do anything. One of their vehicles damaged mine in a parking lot and the owner of the business called me directly, apologized, and took care of the damage, paying the body shop directly. This should tell you a lot about how they operate. Integrity.
Donna W.
Donna W.
09/09/2015 12:00:00 SA
Labor Day...and I all of the sudden have a steady flow of water dripping out of a light bulb in the ceiling of my garage.  Electricity and water don't mix, so I desperately started calling plumbers.  I called about 25 plumbers...most didn't answer their phones...and of the ones who did, nobody could come out for days.  The one I found who would come out same day was charging an extra $200 surcharge because it was a holiday.  Johnny Rooter was one of only 2 who would come out same day and not charge an extra surcharge.  As a HUGE added bonus, the technician called me on his way and started asking me questions.  Through the questions he asked, he realized that my issue was a leaky air conditioner pipe, not a plumbing issue, and said he didn't want to charge me for coming out when they couldn't fix an air conditioner.  He didn't have to ask those questions ahead of time and save me the trip fee and initial half hour fee, but he did, and I could have kissed him for it.  I was able to get the air conditioning people out here and the problem was solved, just like he said.  You can't say enough for honest repair people so I will definitely have Johnny Rooter on my list of people to call if I ever need plumbing done!
Jane A.
Jane A.
7/27/2011
I finally received a phone call from Johnny Rooter seven days after I called. He mentioned that he was out due to a family emergency. I have already scheduled a plumber to replace my sewer line as this couldn't wait (since I can't even flush tissue right now). I do think the person who works in his office could have called to tell me that he would be unable to call me due to this emergency but you be the judge.
Patrick K.
Patrick K.
11/07/2011 12:00:00 SA
The kitchen sink clogged up on a Sunday night.  I called Johnny Rooter just before 8:00 on Monday morning.  The man who answered estimated that he could get a plumber here by around 10:00 or 11:00 a.m.  In fact, the plumber got here around 8:30 and by 9:30 our problem was gone.  Charge was $127.50 (incl. tax) to snake a 75'-foot line to make sure the sink was free of clog all the way to the sewer line.  Seemed like a fair price to me and especially for getting it done so fast on a Monday morning.
Nancy M.
Nancy M.
03/08/2016 12:00:00 SA
Fantastic service. Excellent pricing. Just had them leave my place after initially calling them yesterday. They fixed three clogged sinks/showers and fixed a leaking tub faucet, along with increasing the cold water pressure. Very reasonable. Very professional. Thank you, Johnny Rooter Plumbing!
Melanie H.
Melanie H.
8/22/2016
We just had the best experience with Johnny Rooter!  Our sewer line was backed up so everything was backing up into our house, yuck!  I called Johnny Rooter this AM at 7:30 and they were here fixing the problem 2 hours later.  Both the woman I talked to on the phone and the man that came out to fix the issue were kind, efficient, and helpful.  He made short work of it and we can flush our toilets again!  He even told me about a coupon I could use on their website.  I would definitely recommend this company to anyone with plumbing problems!
Michael R.
Michael R.
6/17/2016
I've never had a bad experience with them and in all but one case have they done things right the first time. In addition, their prices are reasonable and in many instances they are able to quickly dispatch someone to my house. Definitely a fan!
Patrick C.
Patrick C.
08/05/2009 12:00:00 SA
These guys are great. I had a mystery problem with the toilets and tub that could not be snaked out. These guys correctly pointed me toward a video snake so we could determine the problem. We found a large piece of metal impeding the flow which had been dropped through the air vent on the roof. Rather than immediately blasting holes in the house, they attempted to trouble shoot like macgyver. We dropped a large magnet down through the roof in an attempt to pull out the rod. It didn't work but was a great idea. Then he made a hole in the wall, cut open the pipe and duck taped multiple tools together to get the obstruction out without ripping out cabinets to get closer to the source. Amazingly this worked! And he pulled out....a 3 foot metal rod, a cup and a stick.

Anyway - great guys. Friendly, helpful, resourceful, were available the morning I called and at a decent price for the amount of time it took.
Robert M.
Robert M.
5/21/2016
Called them on a Saturday afternoon, my tenants couldn't use any plumbing due to a drain clog. They had someone there in less than 2 hrs.  William worked well with the tenants, & the bill was reasonable. Definitely will call them again.
Jennifer T.
Jennifer T.
12/31/2014
Johnny Rooter answered right away and were booked until the morning. We did not have an emergency so that was fine. They called before they arrived as promised and were very polite and professional. They understood the clog issue right away, corrected it and offered us options to live with it and flush the drain with Dawn regularly or spend about $300 to lower the outside pipe to prevent the sluggish draining in future. They charged us $142.50 which is reasonable for a basic visit and good advice. We will call again.
Liz J.
Liz J.
01/04/2011 12:00:00 SA
Called them after Christmas 2010 and John sent Joe out to check out the problem. Joe identified the issue and made some recommendations. Professional, courteous, and sent someone out as quickly as possible. I recommend them.
Chris J.
Chris J.
03/01/2015 12:00:00 SA
After Roto Rooter was six hours late to show up, I canceled with them and called Johnny Rooter at 6PM on a Saturday.  Within an hour Tyler rolled up.  He was friendly, professional, and thorough.  He didn't leave until he was positive everything was working.  When he was finished, he asked if there was anything else he could do.  The price was right, too.  In today's world of false advertising is refreshing to see that businesses like Johnny Rooter still exist.
Mark J.
Mark J.
04/11/2011 12:00:00 SA
I've been using Johnny Rooter for about 8 years now, and have always been very happy with them.  They have squads of full plumbers that can handle any job, and then squads who only go out to unclog drains.  It saves the customer a lot of money if we're billed for the skills of someone with less experience than a master plumber when all we need is a drain opened up.  I've never had any of their people go beyond their capabilities.  They're very reliable about coming out when they say they will come out to my house, polite, and clean up after themselves.  They're one of the best service companies I've ever found.
Rachel S.
Rachel S.
11/06/2012 12:00:00 SA
Cameron just came out to fix what we thought was going to be a blocked sewer line.  Just turned out to be some really bad clogs and dried P-traps.  He spent the time to explain to us what he was doing and how we -as new homeowners- could better care for our home to prevent problems and do easy routine maintenance ourselves.  He was a pleasure to speak to and the price was less than we anticipated.  I couldn't be happier or say enough nice things about him.
Don L.
Don L.
12/22/2010
In the rush to get holiday baking done, the sink to our kitchen backed up in late evening. After trying to snake out the drain, called my regular 9-5pm plumber of 20+ years and he recommended Johnny Rooter. Called their after hours number and got call back almost immediately. They were out in short order and fixed the problem with no mess. Cody (the plumber) was courteous, careful and conscientious. Helped to make our Christmas that much brighter. I highly recommend these folks!
Jon L.
Jon L.
12/17/2010
Had a backed up toilet that was unresponsive to my plunger. Called at about 11:00am and they had someone here by 3:30pm. Friendly, courteous, and fast. Had the toilet functioning again in about 15 minutes. Tested it several times to make sure the problem was solved. Did not leave a mess. Cost was $70. I will use them again.
Todd B.
Todd B.
12/09/2015 12:00:00 SA
We had to have them back and called again on a Sunday.  A representative arrived, checked out the situation and suggested that we schedule a normal service call for during the week to avoid overtime.  He did not charge us and we scheduled an appointment for Thursday.  Michael arrived and did a very thorough check of plumbing systems in the house.  He was pretty sure that we had a slab leak, suggested a fix to re-route the line and did the work.  We had another company propose a price of $3,700 and he did the work for $500.  Amazing service!
Cal P.
Cal P.
03/12/2014 12:00:00 SA
Curtis helped me install a faucet and disposal to my new sink. Very fast, effective, friendly, decently priced, and an overall great experience. Thanks!
tom b.
tom b.
7/13/2009
I think these guys are very solid.  I am not sure if they are the cheapest service but in the 2 cases that I have used them they have been able to repsond pretty quickly and been on time.

The woman who answers the phone and does the scheduling is good too.
Mr S.
Mr S.
4/14/2011
Feb 11, cold snap, then leak springs in living room....bad news.  Call Johnny Rooter, had to wait a week bec of the backlog, but they send their leak specialist.  Took him 4 hours and he found the leak that the the first plumber I called couldn't.  They said either $750 for bypass or $5K for going thru slab, and they recommended the $750 bypass.  They fixed that perfect....so I had them to another job of installing a shut off valve on my stove to keep my 80 year old mo in law from burning the house down.  They truly thought out of the box on this one and did A+++ work.  These guys are awesome, professional, nice, and know their business.  If you're reading this, you're in a pinch, but don't worry, call Johnny Rooter and they will set your mind at ease....they did that for me.
Michael B.
Michael B.
03/01/2012 12:00:00 SA
I use these guys all the time for basic/emergency plumbing needs in my 50's home.  The folks that work at the office are always cool.  Sometimes you talk to Johnny, which is cool.  They call when they say they will, and show up when they say they will.  What more do you want?

I recently had the main water line going into the house bust.  This was frustrating because Johnny's had actually been out to fix it about 6 months prior.  They promptly fixed the broken pipe, this time making the connection beefier.  My charge?  Nothing!  1 year warranty on parts and labor they said.

Bottom line.  Johnny stands by its products and labor, and they do it with a smile.  They deserve 5 stars.
kathleen i.
kathleen i.
12/22/2012
Both kitchen sinks backed up late last night, so called them this morning after I reached my usual plumber who was out of town and on vacation. He told me this is the only company he recommends for this kind of job.
They worked me in within two hours.
Cody was prompt, professional, thorough, and willing to explain the process.
I will definitely call this company again, but of course never plan to, because this is my last plumbing problem ever, for the rest of my life, so I meant to write that I will highly recommend this company to anyone who needs a plumber.
Colin L.
Colin L.
11/01/2014 12:00:00 SA
My third plumbing company in 3 days.  They were they only one who fixed my drains and didn't tell me i needed to pay 4-5k in order to use my toilets.   They stayed late,  problem solved,  brought better equipment and genuinely wanted to fix the problem rather than just collect a check.  You get what you pay for.
Laura B.
Laura B.
02/05/2016 12:00:00 SA
Make sure you get Dennis! He was so nice and thoughtful. He took my kitchen sink nightmare and fixed it all right up. He explained what he was doing and why without talking down to me and he tested the drains at least twice to make sure there were NO leaks in the under cabinet. I felt like he really took the effort to take care of me and set me at ease. Thanks Dennis!
Susan H.
Susan H.
7/15/2010
Today I had the pleasure of meeting a first class plumber. After the gas company turned our gas off for an undetectable leak, we called Johnny Rooter Plumbing Company. They said they would be there by 8:00 am the following morning. At 7:30 am the next morning we had a call from the company's technician Jay Rice, and he was at our front door before 8:00 am. Mr. Rice was competent, personable, efficient, and very professional. He went out of his way to save us money, time and handled the gas company for us. What a relief to have Mr. Rice take charge and repair several problems and get our house back to normal. We were prepared for a large bill for the hours and their efforts but were blow away that it was only a couple hundred dollars. We will gratefully use them again in the future. IF YOU NEED A PLUMBER YOU CAN TRUST-- USE THIS COMPANY.
Gary K.
Gary K.
2/26/2011
Johnny Rooter arrived at my home within two hours of my call.  The service tech explained that I had two options, one cheap and one more expensive.  I chose the more expensive one and the tech performed the work.   The fee was reasonable and I received a receipt via mail promptly.  I highly recommend this company.
Eileen C.
Eileen C.
4/22/2012
Called Johnny Rooter for a what I believed to be a clogged pipe preventing my dishwasher from draining.  John came out, looked around for a few minutes, and claimed it was actually my dishwasher's pump and that he couldn't help me.  Still charged me the $50 service call, which was annoying but seemed fair,  until the dishwasher technician came out to fix my problem a few days later.
It was a simple clog in one of the drainage pipes that a PLUMBER SHOULD HAVE BEEN ABLE TO FIX. Not a good argument for calling up Johnny Rooter again.
Todd E.
Todd E.
2/27/2015
Johnny and his crew 1) installed tankless hot water heater and 2) fixed a vent problem for a slow draining tub that was mis-diagnosed by others.  They were professional and quick.
Sarah S.
Sarah S.
1/21/2015
After having a horrible experience with a national plumbing company, finding Johnny Rooter was a blessing in the midst of a desperate situation.  They were so easy to work with, courteous, clear, dependable, and just flat out nice.  I could not recommend them more!
Caity H.
Caity H.
07/01/2014 12:00:00 SA
William with Johnny Rooter came out this morning to fix a clogged washing machine drain pipe.  This pipe had recently done the same thing, backing up water all over my utility room floor, about 6 months ago (grrr).  The first time, I called a plumber, he came out and fixed it with a bladder. He says if it happens again go to Home Depot and get a bladder and try to fix it myself. Did that. Bladder bursts inside pipe...awesome.  Now I have original clog + 3/4 of a rubber bladder jammed in my pipe.  I call Johnny Rooter and he says he can have a guy out the next morning (after talking through the issue and possible solutions with me on the phone, which was really nice). In comes William first thing this morning.  He is polite, professional, and gets to work right away after hearing my sob story.  He snaked the thing with the big motorized snake and had it clear within 10 minutes.  He then stuck around for probably 15-20 additional minutes talking with me about what could have caused it (issues leading back to what I was putting down my sink, which the first plumber never even mentioned), and a lot of tips and tricks I could do to try and prevent it from happening in the future.  He then asked if there was anything else at all he could help me with around the house before he left.  Great experience with Johnny Rooter, William was quick, efficient professional, and most importantly, genuine about trying to help me prevent this from happening again.

Oh, and the price was reasonable, very competitive with other companies I called.
Ryan M.
Ryan M.
6/13/2013
Pleased with service (cleared clogged drain on main line).  They quickly returned calls and had someone available if needed after hours.  I scheduled for next day and they showed up on time.  Only downside was the plumber that showed up did not have a camera if needed; someone else would have had to come.  It wasn't really needed. Overall happy with results.
Dina D.
Dina D.
07/03/2011 12:00:00 SA
I'm a recent transplant to Austin & am still trying to find reliable helpers for those around-the-house issues.

A friend recommended these guys, and I was very impressed.  My sink had stopped up, so I called to find out how much the after-hours charge would be.  Cameron called me back almost immediately & told me exactly how much the job would cost.  Note:  the after-hours charge was very reasonable!

He was able to come over very quickly and fixed the problem in minutes.  Wow.

Then, today I had a problem with my sprinkler system, so I called just to see if they worked on sprinklers.  Even the person who took the call was incredibly nice & helpful.  The guy who called me back was very apologetic that they don't have the license to work on them.  But he did offer a few suggestions, one of which was a decent work-around until I can find someone to fix the system.

These guys rock!
Ryan S.
Ryan S.
7/29/2015
These are my go to guys for fixing clogged pipes.  Fast, fair and nice people.  Had to replace a line in the attic and they fixed it and when it needed some additional work after the initial visit, the owner stood by their work to make it right.  It's great working with a company where the owner is still active and involved.
Mary M.
Mary M.
9/30/2015
I called on the afternoon of one day, and John came on the next day.  He was on time (even about 5 minutes early), knew what he was doing, and fixed the problem quickly (a block in the sewer line 30 ft outside of my house, toward the street).  The price I was charged was the one quoted to me on the phone as an estimate the previous day.   I was very pleased with the experience, and if I have another plumbing issue, I will call them again.
Steve C.
Steve C.
1/21/2012
It's always nice to come home and find toilet paper on your yard. Especially toilet paper that has escaped through the vent cap of your sewer line. The City of Austin rolled a truck out to determine if the clog on on city property or mine (mine, of course, by a couple of feet). They weren't willing to provide any advice regarding snaking/replacement of cracked drain, etc. so I had to call a plumber. Oh, did I mention this was New Year's Eve?

I called Johnny Rooter and the dispatcher said a tech would call me when they are on the way to my house. An hour later, I had a knock at the front door (I guess they skipped the call). We talked through the issue, I let them know what I saw on the video feed the city did and where the clog was. In about 15 minutes, they had the drain opened up and cleared out, no problem.

This type of job has a fixed price in the $130 range. The tech was kind enough to let me know there's a $10 coupon on their website. He wasn't too concerned about the clog (tree roots) and recommended leaving the current pipe in place unless I run into more problems in the future.

Overall it was a fast, painless repair from a service that did what the said they'd do -- take care of my plumbing problem quick. If I run into any other plumbing problems, they'll be my first call.
Trish D.
Trish D.
11/04/2013 12:00:00 SA
I called 15 plumbers for an emergency at midnight and went with Johnny Rooter because they were a fraction of the cost of the others and they seemed professional and quick on the phone.  They were even better in person.  Cameron was amazing! Got in his truck right away and headed down to South Austin from Round Rock and was here in a timely fashion.  He was very professional, pleasant, and friendly.  He seemed to know exactly what he was doing and took the time to do the job right.  He was thorough and capable.  Could not have been any better.
Vivek T.
Vivek T.
3/16/2013
I had one of those homeowner moments - just as I'm drifting off to a nice well-earned sleep, my daughter shakes me awake and says, I think there's poop and pee in the upstairs bathtub!. What!?. Long story short, I had a clog in my pipes, and my toilet had backflowed/upchucked into my bathtub. Lovely. After futile attempts with a snake, and a midnight run to Walmart (after finding that HD and Lowe's no longer stay open late), and trying the super DrainPower opener with no luck, I reluctantly go to bed. Call Johnny at 8 in the morning, and he tells me no problem. Someone will be there in two hours. Cameron (a very polite and well-spoken young man) shows up at 10. 30 minutes later, we're all good. Turns out the clog was a monster hair ball, ~30ft into the pipe, so I would never have reached it. This is why we have experts and professionals. Cameron cleans up, and leaves the place looking spotless. Couldn't ask for more.

Hope to never have to use them again :), but you definitely should!! :)
John M.
John M.
5/30/2013
Had a clog kitchen drain line and hire Johnny Rooter to unclog the drain. The lady on the phone (Debbie?) was very nice and helpful and was able to provide the exact quote via the phone (no surprises!). Terry came out shortly after the call, he was prompt and polite. It took him a little longer (according to me) than usual, but he was able to clear the line.. And he even went a little further to make sure the line is completely free (70' deep). Anyway, job well done and they charged as quoted on the phone! Thank you!
Paula L.
Paula L.
10/01/2010 12:00:00 SA
When two toilets stopped up yesterday morning, I was in a panic. After calls to a bunch of other plumbers that either didn't answer, didn't return my call, or had messages that they were booked up, Johnny Rooter picked up the phone and said someone would be there within 30 minutes. Ding dong, the doorbell rang right on time (a shock, given how contractors usually keep you waiting.) Cameron was great. He didn't bat an eye at the exceptionally icky mess, and explained every step he was taking along the way. Very courteous and mindful to keep things clean. And best of all, our toilets are functioning again. In the end, the bill was much lower than I expected given the fast response and time to get it all fixed up. I'll DEFINITELY be using Johnny Rooter for all future plumbing needs (hopefully there won't be many...)
Justin T.
Justin T.
10/02/2009 12:00:00 SA
My main line was clogged.  I pulled the toilet and ran a 50ft electric snake through the line which unfortunately wasn't long enough.  After no drainage for two days and a sponge bath I called Johnny Rooter at 9:00am.  I asked him how much it would be to run a snake through the open hole where the toilet was and he quoted me what I felt was a fair price right away over the phone.  Trying to make sure they were being honest, I called three other plumbers to check pricing.  They were either unresponsive or didn't want to play ball my way, so I called Johnny back and he said he'd have a plumber out within two hours.  45minutes later I get a call back saying the plumber was 15minutes away.  Cameron the Plumber showed up and was gone 30 minutes later.  I have a smooth flowing drain and couldn't be happier with the service. I still have some work to do with the plumbing reinstalling the toilet (old house) but the part that I couldn't do myself was taken care of quickly, courteously, and affordably.  Thanks Johnny Rooter.
Rachel N.
Rachel N.
10/19/2014
We had a clog somewhere leading to our kitchen sink on a weekend. We were referred to Johnny Rooter by another company who could not send anyone until Monday. William was at my house in less than an hour, and was professional, as well as personable and funny. He diagnosed the problem quickly, and explained what was happening and how to avoid the problem in the future, which speaks well to the company's character. They will not try and gouge you or add extra services you don't need. I highly recommend them, and will use them again in the future.
Charles J.
Charles J.
12/30/2015
While picking up the paper in my driveway on a Sunday morning I noticed water bubbling up out of the ground in our front yard where our main water line was located. I started digging and asked my wife to start calling plumbers until she found one who could come out on short notice. I was not hopeful; my experience has been that many companies that bill themselves as offering 24/7 services will not, in fact, come out after hours or on weekends. But the first company she called - Johnny Rooter -  said they could come out immediately.  The technician arrived within an hour.  After a lot of digging he found and repaired a break in the PVC joint where it connects to the copper line coming out from the meter. Under terrible weather conditions  - cold, wind, and rain - he labored continuously and without complaint. It wasn't  exactly cheap - I didn't expect it to be, under the conditions - but I was very happy with the service and felt it was well worth it.
Tony F.
Tony F.
9/27/2013
Pleasant person answered phone and scheduled visit for first thing the next morning.  Showed up within the scheduled time, diagnosed sewer drain problem and fixed within 30 minutes.  Fee was reasonable.  Will use again.
Otto L.
Otto L.
10/29/2013
Prompt, courteous, and capable service from Terry at a reasonable rate.  What more could you want?  Highly recommended.
Trent T.
Trent T.
1/25/2012
Johnny Rooter was referred to me by another plumber who was over booked. Glad they did.  Dennis, the plumber, came out at 7:00 pm for a clogged toilet. He had it fixed within minutes. Also, he made some good recommendations on future problems if they occur. I asked for additional business cards for friends plus a calendar. Dennis was great and very friendly.
Evon C.
Evon C.
08/02/2012 12:00:00 SA
First I called Union Jack Plumbing and he referred me to Johnny Rooter (thinking it was in issue he doesn't usually handle). I called and they came out the same day!  Tooter showed up and was just as nice and professional as he could be.  While I didn't have the problem I thought I did (thankfully) he spent some time educating me on some things I could do to prevent future problems (and gave me names and numbers of the folks who will do a good job).  Tooter also told me about the coupons on the website so I was able to save a few dollars there too.  So nice to have a good experience!  What a great guy!!
Bryant H.
Bryant H.
04/11/2009 12:00:00 SA
These guys are awesome - I've called them several times with several small but urgent issues (the latest was today with a leaky sink drain in a rental house). They always answer right away and can get someone to the house in no time. Everyone who has been to my house has been friendly, fast and professional.  Great service especially when you are in a pinch.
Shar B.
Shar B.
4/27/2012
Johnny Rooter came out to our house the day we called.  John came over, looked at the problem, got his equipment out, went to work, and cleared the lines in the house.  Hooray!  He did a thorough job and didn't leave until it was finished (more than I can say for the first plumber we called).  Another great thing:  his charges were very reasonable.  I wholeheartedly recommend him, and will always call him first in the future.
M. G.
M. G.
7/14/2012
2 plumbers came to install a new toilet who shall remain nameless. Plumber 1 said I bought an overpriced toilet & it would break down & be hard to fix (Toto). They took all day, charged a fortune. Plumber 2 put his hands on the new paint & left greasy black prints on the wall. After they left I saw the toilet which was larger than the one they removed was jammed up against the water valve which was in the open position & could not be turned off due to the toilet preventing shutting off the valve. If ever I needed to shut the water off, I could not. Plumber 1 came back to fix it & said no one told him he had to worry about the water valve. They were told to install a toilet & they installed a toilet. Besides he said, Plumber 2 installed it, not me. So it was not his fault by one means or another. Then he added that it was the architect's fault for not leaving enough room. The condo is 30 years old & these big skirted toilets didn't exist then to require that much room. He couldn't admit the error. In addition, the 2 plumbers made numerous trips down the stairs to the truck, up and down, all day, never having what they needed, they drove to the store twice, & when I made these complaints to Plumber 1, he yelled very angrily at me that he was an upfront guy. On the bill was listed: Parts $89. What parts? How much each? Where's the receipts? That's upfront? In reading the other reviews it seems that customer's experience depends on which plumber they had & how simple the job was. My chief complaint about all plumbers is that they will not arrive with the tools needed for the job despite careful description by customer of what is wrong & the type toilet. They come out, look at the job, go away, go shopping, charge you, out to the truck, back in, out to the truck, maybe go shopping again b/c the first time they forgot something. it's just baloney the way they work.  If I used this company again, I would not let them assign these 2 plumbers to me. I know you all would like to be alerted to who they are but I don't want to put their names into a review that shows they're so inept. Okay, initials, Plumber 1, initials are A.T. Plumber 2, first name, C.

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