Blanco AC, Electrical, & Plumbing

Lived in Texas for 17 years. I manage facilities and suppliers at many levels and deal with technical vendors all day long.
This company has been doing my HVAC work since I got down here and I have never had an issue. Prompt, professional, accurate, at every level from technicians to office staff.
No silly commercials, just great service and quality products at fair prices. On my system that was installed at my own home today I did not even bother to get a second quote because I knew exactly what my money was buying.

They came out to our home to give me an estimate for outdoor plumbing work. I was not home when they were there and the understanding was they would call me to let me know what the estimate was and what work would be required. They proceeded to do the work without any authorization from me, the homeowner, and then sent me $1000+ bill for the work complete. I called them and explained that I gave NO authorization to do the work because nobody bothered to tell me what the work was and had I known it was going to be over $1000, I wouldn't have gone through with it. Their resolution was to give me a measly 10% discount on the bill. I paid the bill because I'm not a scam artist but they clearly do not follow protocol and they take advantage of their customers. Shame on them.

For the second time in less than a year, I have called to schedule a plumber.  Been sent to the plumbing department voicemail.  Requested a call back for a plumbing leak and other service.  They do not call back.  Poorly run and managed business.  Very frustrating.  Don't waste your time!

Our heater/AC was not performing well. We called Blanco AC on a Monday morning around 8:30am and they came out to our house around 12:30pm. They were done at 2:30pm and our unit was back to normal and running perfectly. Nice people, quick reply, good service.

I feel a little taken advantage of!  My husband requested they come out to give us an estimate to get a residential generator, and for that they would require $250(our fault for agreeing).  Had never heard of this before,  but my husband agreed to it.  On the day he came I had a lot of questions, I thought he would at least have the answers and detailed explanations of how it worked.  Most of which should have been answered over the phone and would have saved us $250.  Also multiple questions I had,  he did not seem to have the answers too.  Save your $250 and call someone else!!  He certainly was not an expert.  And also did not even know what the product warranty was.  For my $250 literally got a load test and that was about it.  They know there is a demand (6 month waiting list) and can make a quick buck, oh yeah and want most of the money up front.  Do your due diligence, ask if you will need another propane tank, ask how much that will cost, ask how much it will be to run existing line from a propane tank?  My husband I guess read good reviews about other services they perform, but I promise you, save your $250, I agree with a previous post, ridiculous!!!  All they do is sell you the generator and hook it up to house, they don't do anything else.  Wish I could make that kind of money for doing nothing.  Live and learn.  Like I said, a few quick questions over the phone would have saved us $250.  How would we know we would need a second propane tank( no way HOA would allow it), also a huge added expense on top of  $16,000 he wanted.  He could have asked this over the phone! Also make sure you have a place to put it and that they can get it there easily.  Seems to me just an electric Company jumping on the band wagon of people desperate to get a generator and making a quick buck.  Anyone that wants to charge you $250 to sell you something from $15,000-$17,000 should be your first clue.  Just trying to save others from our bad decision :-(.

These folks are the best. Always courteous and always willing to follow up if needed. I ran my own service company for thirty years so I recognize excellent skills and customer service for what they are...rare

These jokers want $250 for an estimate to install a residential back up generator.....RIDICULOUS......NO SALE!

We're in the LONG process of getting the proper approvals and permits for a home backup generator. Steve, Terry, Chuck and Michael have done a FANTASTIC job of patiently working through all that was/is necessary to prepare for the generator delivery. That included proper sizing of the generator to be installed. For those planning on getting a generator, determining the proper size generator is critical. Everyone I have worked with at Blanco has been TOP NOTCH. They're exactly the 100% customer oriented group of guys that any customer could hope for. Unfortunately, far too many companies selling generators fall far short of Blanco's standards. And, they will not take the time to select a generator that is adequate for your needs. The right home backup generator will very likely not be cheap. But, wouldn't you want that selection to be the right one for you and your family? Go with Blanco & you will not regret the decision.

This company is amazing! Within 30 minutes of our A/C going out on a 95 degree Friday night, Mark arrived and quickly diagnosed the problem, and promptly fixed. I was extremely impressed with his thorough knowledge of our HVAC system, and was so courteous. I highly recommend Blanco A/C Electrical for your service needs, you will not be disappointed.

Had another A/C problem and called Blanco HVAC. They were able to work me into the schedule later that day. Richie came out and diagnosed the problem quickly but had to order a part. Armando located the part and called me to set up installation. Richie was out again and got me up and running in short order. I love these guys.

Okay so - we have a really old house. Its an original 1969 home and came with all the original bells and whistles. Needless to say we have some modernizes to do and we are pretty pick about who does the work. We are all about quality for the money.

After comparing all the big and a few small players in Austin we were referred by a friend to Blanco AC -they won the bid. They were the second least expensive but in our estimation of the highest quality.

They just finished their install and it was seamless. The crew was super professional and we couldn't be happier.  Thanks Blanco - I look forward to trying your plumbing and electrical services in the future.

Cheers,

I don't normally write reviews but I have been very impressed with this company.  They came out to give me an estimate on replacing an old AC unit and offered several options.  Once we selected our unit, the installers were on time, professional, and cleaned up after themselves.  They even followed up to make sure we had proper air flow and coolant levels.  I feel confident that if we have any problems in the future, they will address them professionally.