Good Flow Plumbing

Really reasonable, really responsive. Not much more you could ask for. Used them for backflow inspection and would recommend.

My experience with Good Flow has been an absolute nightmare. I requested service to get my faucets replaced. They were installed incorrectly and I discovered leaking pipes shortly after they left which caused damage to the cabinet underneath the faucets.

After several weeks of not hearing back, I requested the cabinet reskinning this week. I never received a confirmation date or time and received this email response from the team after their team showed up at my place without my knowing/being there  --

There was an email confirmation sent last week for today's appointment. It may have gone to your spam account. There is no proof this was a result of the faucets having a small leak, and the manager Shawn discussed not reskinning this cabinet. We only were trying to appease and get you taken care of. We don't have the power to reschedule the cabinet company and we do not reskin cabinets.

You will need to find a cabinet company and then we will reschedule.

So now I'm left with cleaning up the mess the caused on my own as they have not returned any of my calls or responded to my email. Do yourself a huge favor and look elsewhere.

Based on reading other reviews, it looks like they have a history of not taking responsibility for damage they cause!

When we began hearing a gulping sound coming from under our IPE wood deck in our backyard. We immediately suspected it was being caused by a leak in the waste line that services the guest bathroom and zig zags through the yard to ultimately connect to the sewer line in front of the house, and knew this was an issue that required immediate attention. Unfortunately, our regular, trusted plumber was unable to schedule a repair for several weeks out and we were expecting company, who would be using that bathroom, the following week.

After reading many online horrifying plumbing stories, we were wary of using a new plumber but knew we had to act fast. My call to another referral, after describing the problem, was met with an over-the-phone estimate of $2,500. Yikes! Despite being eager to get this repaired, I decided to get another estimate.

Good Flow to the rescue! While they did have an initial charge to come out and provide a diagnosis and estimate, they told us it would be applied to the repair if they did the work. I called and spoke to Jessica in the office on a Thursday afternoon and their crew were here first thing Monday.

Within less than 2 hours, they were able to carefully remove the 4 IPE wood boards, inspect the line, which had indeed become disconnected at a joint, repair it, replace the boards (undamaged) and pressure test it to ensure it wasn't leaking elsewhere - all for a very small fraction of what the other company had estimated. (I will add that we did have photos of the lines when they were installed before being buried and covered by the deck just in case we ever needed to locate them, so this helped; Good Flow told us to never lose these photos lol.)

Good Flow was not only reasonably priced, they were professional, courteous and respectful. We are so grateful to have found these guys and won't hesitate to use them in the future.

I am writing this review in hopes that you never use Good Flow Plumbing for your plumbing needs. In May 2022, Good Flow Plumbing installed a pump to pump water from my washer through a newly installed drain line (installed by another shoddy plumbing company). After the install by Good Flow, I began smelling sewer gas in my utility room and I called them to come check it out. The plumber who came was very rude and insulting and told me there is no way that sewer gas could back up into my house. I needed more plumbing work done on another issue and I told them about the sewer gas smell. They checked out (using a camera) the pump installed by Good Flow and found that it did not have a p-trap nor did Good flow install a p-trap in the wall where the water leaves my washer and is pumped out to the drain. Because they failed to do the job correctly by not checking for a p-trap and installing one when they installed the pump, sewer gas has been backing up into my house for nine months. When I called Good Flow last week and left a message with the rude receptionist to find out what they planned to do about this problem, they never called me back.
In addition to this this latest issue with Good Flow, back when they installed the pump in May 2022, I experienced the worst customer service from an owner of a company. I wanted to dispute a charge he included on the final invoice. He yelled at me on the phone and would not permit me to speak. He threatened me with legal action. There was no communication from the company about the amount to be charged for this very small area to dig and repair. I should have been told up front and been given a chance to discuss this. I called, left messages, and texted several times the main plumber who gave the initial estimate and oversaw the job, but he failed to respond to most of my attempted contacts. I wanted to discuss some things with him but never got the chance. I did dispute the charge in an email when I was prevented by the owner to speak on the phone, the invoice was adjusted per my request. No apology was ever given to me for being treated so poorly and in the most unprofessional manner.

Good history with this company until recently.  
Would urge close scrutiny of billing practices.

Great job and extremely responsive. They come prepared and saved us from not having any hot water. We're grateful. Thank you.

These guys were aces. After floundering for over a year with my Navien tankless water heater, which only provided hot water if I ran several faucets at the same time, Good Flow fixed the problem in 15 minutes. I had other plumbers out previously. They spent hours trying to fix, constantly calling Navien support. Again, Good Flow fixed it in 15 minutes. Price was fair. They also did a flush of my water heater and that was painless as well.

Like so many others, we ended up with several issues after the freeze, including a busted tankless water heater. After a hugely disappointing experience with a different (price-gouging) plumber, we were connected to Good Flow through a friend and neighbor. Despite being just as busy as every other plumber in town, they responded quickly with professionalism and a friendly manner - they showed up when they said they would, were helpful and informative and the price was as expected and very reasonable. We are now customers for life! Thank you, Good Flow!

This is definitely our new plumbing company. With everything going on here in CenTex it's good to know that some companies are still being honest and doing good work. Very knowledgeable on tankless heaters. Did a troubleshoot on our heater and found the problem in no time to get us back up and running. Thanks guys!

TERRIBLE COMPANY!!!!!!!!! I repeat ABSOLUTELY TERRIBLE company. Beware of using them. I hired them because they were the only plumbing company available on the date I needed and the process with them was horrific. They lied to me multiple times (even giving me falsified information) and said my plumbing work would cost upwards of $41k. When I got a second opinion from another plumber the second company said my pipes were fine and when I confronted Good Flow about it they yelled at me on the phone and hung up on me. I wasted almost $300 worth of services on them and HIGHLY regret it. The manager I spoke on the phone with (denied giving me his name) there is extremely rude and condescending and their technician Mark (who serviced our house) is a liar.

Please, please do not use them at all for any service. They are liars and swindlers. There are better plumbing companies in Austin that I would gladly pay for over these crooks.

$175 to replace a single cap on a part in my toilet and put a washer in a sink valve. Two guys were here for a grand total of 20 minutes.

Shop around. This was a total rip off.

These guys were one of three I called to inquire about replacing my water heater.  They were able to quickly set an appointment and swing by.   When talking about the estimate they noticed the switch was in the incorrect location.  Turns out sometime between our move in and some upgrades we made the switch was moved and the water wasn't heating.  One flick of the switch and our hot water is back.  Too be honest, as busy as I've been, they could have taken me for a ride on the heater, but I appreciate the honesty and the fact they didn't charge me for the visit.  I had another guy look at it a few hours before from one of the larger chains and even though he also looked around, he didn't catch it (or didn't bring it up).

Regarding cost, having received the three bids, he was right at about the price of the most competitive bid I received, but they use Rheem professional products (higher quality than what you can get at Home Depot).

In all, based on great customer service and competitive pricing I would strongly recommend you give them a call about replacing your residential water heater.

These guys came out when another plumbing company really dropped the ball.

I had a main water line break on Labor Day Sunday, and I called about 15 plumbers. Good Flow called me back but they couldn't make it out until Tuesday (understandable) so they told me to call them back if I still needed service then.

The other company (1st Plumbing Services) sent someone out for a $150 overtime fee, but the guy admitted to me that their equipment had been stolen so, regardless, there was nothing he could do. He charged me the $150 anyway just for making the trip and saying yup, you've got a leak. He said he'd have to rent a bunch of equipment next week, and he quoted me between $700-4000. He wouldn't do anything that day, because he said it was a safety hazard for him to work on it himself. (?)

I called Good Flow back, and two guys came out Tuesday morning with nothing more than a basic shovel, and they were able to fix it within a few hours. It was really easy for them, and in the end, it cost me $665 with labor. Thank goodness I didn't stick with the other guys.

Used this company to install most plumbing to my business, very professional, knowledgeable and friendly. Will be using them for my plumbing needs if need be..

We had a clogged kitchen sink drain and they sent a team out very quickly after I requested a quote via Yelp. They fixed the issue and were even careful not to track any dirt into the house. We ended up asking them to look at our toilet, which wasn't securely seated, and they did a fix on that without charging extra. Prompt, honest, and with competitive prices. Will call them again for any future issues.

I had a great experience with Goodflow.  We had a tank-type hot water heater replaced with a tankless.  

I've used several plumbing companies over the years I've been both a homeowner and and a landlord.  Goodflow has been the best, and I will definitely be using them again.

Darrel was knowledgeable, patient and professional. He had a wealth of knowledge about plumbing, code, gas and even advice on structural non plumbing issues. I wish more plumbers could be like him!

Consumer beware. We hired Good Flow for an inspection. They lied to us about our plumbing and way over quoted us. We had to get a second opinion and sent out a second company. The second company confirmed we didn't have any issues with photos. We called back to Good Flow to ask them for pictures as the original quote did not have any photos. They said pictures are only provided if asked beforehand prior to the inspection (how would we know that) so they didn't have any. Horrible customer service and definitely not professional. Anyways, long story short, I highly do not recommend Good Flow. Idon't want anyone to go through the horrible experience we went through. This is a shady company and trying to make money using scare tactics. Also, read other people's reviews as their stories are very similar to mine.

Did you know you're supposed to flush and descale your tankless hot water heater annually? I sure didn't. Our neighbor recommended this company and we couldn't be happier. The incredibly friendly intake person was able to get me in for a next day appointment and the two guys that showed up (on time!) were awesome. They took the time to explain to me how these types of water heaters work and why you need to keep them clean. Also, Good Flow by far had the best price out of the 4 companies I contacted.

Appointment scheduled for 3 PM the following Wednesday.  Appointment canceled on that Wednesday at 3:00 PM.  Asked why more notice hadn't been given (gee - even 30 minutes notice?), and told that something just that second came up; also told that I shouldn't shoot the messenger by asking questions about scheduling, which is handled by the plumber. Uh ... ok.  The next time I see the no-show plumber, I'll be sure to chew him/her out.  ...and glad that my time is so valued at Good Flow Plumbing

Reading the response from the business owner, a few responses from me:
- They called once to cancel the appointment - and then one other time to discuss (after reading the bad review I left on yelp).  I wouldn't characterize that as calling me a few times
- The first excuse provided by the individual who canceled the appointment was good; the 2nd (different) excuse provided by Joel when he called me was also good; and the 3rd (different) excuse Joel provides in this written response is good as well.
- My complaint isn't with the fact that something came up - or that Good Flow wanted to reschedule, which I would have been happy to do.  My complaint is that Good Flow contacted me at 3 PM to cancel a 3 PM appointment.  
- From my perspective, that's placing little value on my time; and ultimately there's not much relevance (to me) whether the lack of consideration was intentional or unintentional.
- The bottom line is that I planned my schedule around this appointment, and as a result, wasted my afternoon.

We moved into a new home and had a few plumbing issues. These guys were very reasonably priced.  They were also able to come out the very next day!  I will use them again and recommend them to my friends!

In May of this year, we were scheduled to have a garden party, and were cleaning the house the day before, on a Friday.  When cleaning around the commode in the guest bathroom, we noticed that when the toilet flushed, water was seeping out from the base.  And the toilet itself was somewhat loose.  It had been installed less than 2 years previously by another firm.  I called them, and when they sent their guy out, I was quoted something like $290 to replace the commode, and told that it might have a broken flange, which would require soldering, and that would run a minimum of another $275 or greater.

Not being pleased with this news from the plumber who's company had installed it, I proceeded to tell him to wait, went and got a wrench, removed the nuts to the anchor bolts and pulled it so we could see what the actual problem was.

Once I pulled it, the flange was broken.  I thanked him and told him that I'd rather pay anyone else than his company to do the repair.  

I called Good Flow and the nice lady there managed to get word to one of her plumbers, and Darrel (sp?) made it out within an hour or so.  

He came in, looked at it, gave me a bid and his bid was under $300 to solder the  broken mounting flange, put in a new wax ring and re-seat the toilet.  

He was later joined by a bigger fellow, who said his name was Darrel too--that he was Darrel's brother.  Then they laughed, and told me their real names.  

The bigger Darrel came in and took over the soldering and then the littler Darrel re-seated the toilet, and they had it all re-installed, and re-caulked within about 90 minutes.  And they charged less than the other major company wanted just to re-seat it.  (I won't name them, but they use their mom in their commercials.)   When they were done, they cleaned everything up and left the area very presentable.  

I told the bigger Darrel that I wanted him to tell his boss that I was very happy with them.  He said he was the owner.  

Personally, I'd rather do business with the guy that owns a company than with some employee, who is only in it for a paycheck.  These guys were great, and I have already recommended them to at least one friend, who was unfortunately dependent on another non-responsive competitor.  

These guys bailed me out of a tight spot and the party went off without a hitch.  I recommend them without any reservation whatsoever.

What a great group. They were professional and very helpful. I asked questions over and over and each time the team were willing to explain in detail what was going on and answered all my questions. I felt I was in good hands. Even the invoice was sent to me quickly and written in a clear and helpful way. Thanks Good Flow Plumbing!

CON ARTISTS!!!!

Good Flow Plumbing conducted a water test (per the invoice) on our sewer lines and claimed that the test failed.  We have lived in our home for 13 years and have NEVER had a problem with the sewer lines.  The only reason a test was done in the first place was due to our home being on the market.  The buyer requested to have a hydrostatic test of the lines done before the option period expired (completely reasonable).  Good Flow proceeded to quote $40,000 for repairs/replacement, even though they couldn't even identify where the supposed leak was.  We contacted another plumber to get a second opinion since the invoice details/bid seemed absolutely bogus (the details amounted to one line)!  I've worked in property management for over 15 years and a $40,000 quote is absolutely absurd!  The second plumber tested the line (at our expense) AND IT PASSED.  Just for peace of mind, we also had them conduct a video test (at our expense) with a camera just to be sure that there weren't any leaks that could have potentially been missed.  They confirmed that there weren't any leaks with the video test as well.  To be clear, we would never want to sell our home to someone if we knew there were deficiencies that weren't taken care of beforehand.  We contacted our insurance company who said they would cover any replacements/repairs if there truly was a leak as Good Flow Plumbing had claimed, but THERE WEREN'T ANY LEAKS per the 2nd plumbing company.  At that point there was no way that we were going to submit a fraudulent claim to our insurance company just to satisfy the buyer.  This is truly unfortunate.  Not only did the buyer miss out on a wonderful home, but now our house is back on the market due to Good Flow Plumbing's dishonesty.  If you're looking for an ethical company, please keep searching.

Read several reviews and based on that, called Good Flow for a w/heater replacement job.  Darrel (owner, perhaps) and his assistant came at the appointed time.  However, after providing their estimate, we needed to carefully coordinate an install-date with them seeing this was a multi-unit condo dwelling that needed a shutoff to many units in order to affect the work planned.  Numerous calls to speak to him were left unanswered.  
Suggest if you need a reliable plumber, use one that's conversant with the PHONE and provides the customer an appropriate level of communication.  Especially as our job needed coordination with condo engineering, etc.

Good Flow was recommended by a friend and I know why.  They provided excellent service.  They sent to two very polite young men who were very knowledgable and went over and above to solve my issues.  I just moved to Austin and their number is definitely going in my contacts,  Will def use again.  Jackie K.

After we had our foundation leveled, we found out our sewer pipes were cracked and needed to be replaced. I called five different companies and received various quotes to say the least. Some even wanted to charge me over $600 to just come and identify that there was a leak. Thank God for Good Flow Plumbing. Darrell showed up when he said he was and gave me a quote I could live with. Joel and his staff were great to work with and communicate with throughout the process. They showed up on time and even though they had to cut through our foundation to replace the pipes, the job site (with the exception of the dust)was actually very clean.

If you ever need a plumber you can trust. Someone who will be fair with you. Give Good Flow Plumbing a call. You will be pleasantly surprised.

These guys are great! Came on time. They could only fix one of my issues-shower diverter.  I also had a leaky kitchen faucet and they helped me figure out the manufacturer so that I can get them to send a replacement part so that I don't actually need a new faucet. They were only here for 10 minutes. Didn't charge me!! Great service and I will absolutely call them again!!

UPDATE: I originally gave Good Flow 5 stars, but they had to come out twice for our slow draining tub issue, and it still didn't get fixed. We called Johnny Rooter and they solved our problem, although it cost a lot of money to fix between calling two plumbers. To Good Flow's credit, they did come out without charge on their second try on the tub drain, and they did a good job fixing our leak by the main water shut off. They're great guys, and we liked them, but in the end we were left with a problem that didn't get taken care of until we called somebody else.

We had a slow draining tub and a slow leak by the main water shut off. We feared the repair by the street might be ultra expensive, and also were nervous about being taken advantage of by a dishonest, overcharging plumber. We looked for some Yelp Help.

We chose Good Flow and they lived up to the hype. They fixed both problems at a fair, affordable price. Unlike some other companies I've read about, they didn't charge us for travel time, even when they had to drive back to get a larger piece of machinery for the job. The guy who came out to serve us was knowledgeable, hard working, and polite.

I would highly recommend Good Flow based on this experience, and use them again should we encounter another plumbing problem.

They are very responsive (via Yelp and phone) and pleasant to work with. They showed up in a timely manner and worked quickly and efficiently. The pricing is fair with no hidden costs. Thank you!

These guys were great to work with. They gave an honest quote and stuck to it. They worked fast and were very neat. We had to have a pretty large hole cut in our wall in order to access the shower valve and they didn't leave a mess. They also talked me through the process and gave me ideas on how to fix the hole. Very upstanding company. Will definitely call on them in the future!

We could not have been happier with Darrell and everyone at Good Flow Plumbing. Our mystery leak was suddenly creating very high water bills. I was expecting the worst and very expensive plumbing bill to match.

I called at 11:45 AM and Darrell was at my front door at 3:30 PM that same day. He made quick work of checking all the easy/obvious spots for the leak and when those came up fruitless, he was able to locate the leak in my front yard with only minor digging. He kept me posted on his progress and explained his next steps. Within hours, he was finished. It was clear our leak had been fixed and our water pressure is better than ever.

Their rates are competitive and they're honest, friendly, and skilled. The final price was more than fair and we couldn't be happier.

I would never hope for plumbing issues but when they arise, I'll be happy to have Good Flow Plumbing back to our home.

Good Flow Plumbing did a great job with my issue and they were very courteous and professional.  I will certainly use them again if I need to correct a plumbing problem.

I never write yelp reviews so that in itself is about the best compliment I can give. They are so good it compelled me to tell the internet about it. I've used Goodflow three times now and have been very happy each time, with their services, their pricing and their personnel.  They are the only plumbing service I recommend.

Really appreciated how easy it is to work with these guys - they came in and did a huge project at a very competitive price. On top of that, they were very professional and now everything works great!

I needed help on a short timeline with plumbing in an old East Austin building. Good Flow was awesome throughout the process. Came to the site twice, fixed the issue at minimal cost and was thoughtful and responsive along the way. I'll for sure be calling Good Flow and Darrell next time I have plumbing issues.

These guys are the best. Quick response time and reasonable pricing. Highly recomend.

I have used Good Flow Plumbing in my downtown condo on 4 occasions on the recommendation of several other owners in our building.  Their plumbers are skilled, efficient and reasonably priced.  I have only had one cancellation and that was because the plumber could find no place to park.  The office communicated the problem and promptly rescheduled the appointment.  Gramamakm

We've used Good Flow three times in the last month or so.  The first was to install a kitchen faucet that started as a DIY project.  When I realized that I was in over my head, I began calling around for emergency plumbers.  This was a day before we were to have a house full of guests and we had no kitchen sink.  Good Flow to the rescue.  Matthew came out and completed the installation.  I asked him to take a look at a few other things around the house that were nagging me (e.g. slow drip faucet, etc) and he noticed that our water heater was showing rust on the outlet pipe.  He walked me through the warranty process and instructed me on what to say to the manufacturer to ensure that I'd get a replacement.  I followed his guidance and the company came through.  I used Good Flow again for the replacement and then had Matthew come out a third time to fix the aforementioned nagging repairs.

It is rare to feel this degree of trust with a company but that's how I feel with Good Flow.  If I could give them 10 stars, I would.

We have been using Good Flow Plumbing for 5 years. They are the only plumbing company we use. They helped us with all the plumbing for two separate bathroom renovations, as well as doing many small jobs for us. Just last week they replaced our kitchen faucet. They were flexible with scheduling and showed up on time, did excellent work, and left everything spic and span. Highly recommended.

I just bought a condo, and suddenly found myself with leaking bathroom and kitchen fixtures.  I am so grateful that Yelp led me to Good Flow Plumbing because they are truly the real deal.  Most good (and professional) plumbers are booked quickly, which was the case when I first called.  However, Joel did everything he could to move things around and fit my emergency in (the leaks were starting to go into the walls).  Darrell, the technician who came to my condo, was both empathetic and courteous - he made sure to wipe his shoes every single time he came through the door.  I trusted him from the moment I met him, which is important when someone is working on your investment!  They worked around my travel schedule and I felt very comfortable allowing them into my home while I was out of town.  Lastly, the invoice and payment process was incredibly easy and transparent.  

I hardly ever write reviews, but I was so impressed by my experience that I had to share.  These folks are genuinely good people who you can rely on to be fair and honest with their work.  I will be calling Good Flow for absolutely any future issues (fingers crossed there are none!) and will be referring all my friends to them.

Great work timely appt ,  high prices as job was only to replace 6inches of pipe,  hole already dug but charged premium price.

Mark came and unclogged an upstairs sink that I had fruitlessly tried to unplug a few hours the night before. The sink drain doubles as the drain for my A/C so I was anxious to get it fixed. They got it done in a half hour, gave me suggestions on how to reduce future clogs and cleaned up well. Only four stars since they arrived 30 minutes after the four hour arrival window that they gave me, but great work!

Good Flow Plumbing was able to send a representative (actually two!) to our potential home just two days after I called.  Matt Kammlah did a camera test of our below grade piping since our house was built in 1961.  All turned out well, they were extremely professional and quick.  I would definitely use Good Flow Plumbing again.

I was quoted 950$ for a 4 hour job. Extend the gas line from the attic 10 feet under to the laundry room. Other plumbers quoted me ~500$. Anyone reading this, please send me info on an honest company that'll charge what the work is worth. I've had different plumbers tack on an extra $350 to secure a permit, which only costs 50$ according to the city of Austin. Ridiculous

Hands down one of the best customer service experiences I have ever had. I had low water pressure in one of shower faucets that had been looked at by 2 different plumbers (through my warranty company) ... the last plumber was wanting me to break the tile in the shower to give him access to the pipes - hesitant to do this I called these guys for another opinion. They came out the next day and fixed it in 20 minutes! They saved me from a potentially very expensive shower tile remodel. They were very professional and even stuck around afterwards to give me some advice on my hot water heater. Very affordable as well! THANK YOU!

No one looks forward to having to phone a plumber for help! With three children (two of which are boys), I've decided adding Good Flow Plumbing to speed-dial is both strategic and good time management. I've spoken with Joel every time I've called, and Joel is THE guy you want to speak with when you have to make the dreaded, I need a plumber here five minutes ago call. He talked me off the ledge, answered my questions and scheduled the service call in an efficient, friendly manner. The guys who did the work at my home echoed the same helpful, lighthearted, efficient and knowledgeable vibe I received from Joel. Quality service, awesome folks, reasonably priced! So great, I felt I owed them my very first Yelp review!

We have used these folks a number if times in the past few months and have been very happy with their people and services.

Joel, Mark and the entire team at Good Flow Plumbing proved themselves to be extraordinary in speed, service and value.  I highly recommend Good Flow Plumbing and will confidently encourage anyone in Austin to make them their first and last call for plumbing needs.

I would like to commend GFP's Joel Robb for being a good, honest guy. I initially had one of his crew come out to fix two toilets. The workman was able to work on one and not the other, because he didn't have the parts. For no reason whatsoever, a week later, I used a different plumbing company to fix toilet #2. This team found that toilet #1 was not sufficiently fixed (some things still needed replacing) and was still leaking. I called Joel, explained the issue, sent my service receipts, and he send me a refund. I'm not sure he was even completely convinced of my problem, but he sent it because he cares about his company's reputation. I appreciate that. You don't see it very often these days.

We've been using Good Flow for quite some time and they've always been fair, honest, and prompt with addressing our plumbing problems. Recently, during Austin's Great Freeze of 2018, we had an outdoor pipe burst. Of course we called Good Flow to come fix it and they were able to schedule us in the following day. On whim, we called the larger plumbing companies in town just to see how quickly they'd be able to respond, the nearest appointments were over a week out. Thank you guys for helping get us out of a jam!

These guys were great to work with.  I submitted a bid for a small plumbing job and most companies were booked out over a week.  Good Flow came out 2 days later, fixed the problem in a matter of minutes, and were very helpful in explaining everything.  Definitely recommend working with them.

We had a leak in our irrigation system, which had been repaired in the past 2 other times.  After a poor experience with another company not showing up when scheduled we were in search of someone to come ASAP since the leak was pretty significant. We contacted Good Flow and they set up a time within a couple of days.  They arrived on time, completed the work rather quickly, gave us some tips about working with the City of Austin on the issue and also looked at some other potential problems within our home.  They were courteous and professional and most importantly efficient.

Set up an appointment, they called and said they will be two hours late because of flat tires. So my first thought was if it takes these guys two hours to change a tire maybe they arent the best, but oh well. Wait two more hours and get another call saying they cant come in at all. Thanks a lot for the wasted day Good Flow! Very unprofessional.

Joel, Darryl and their crew are AWESOME!! We moved into our house and quickly realized about 3 weeks or so after moving in that one of our toilets was not flushing properly. I called Good Flow Plumbing  and Joel came out that  same afternoon to access the problem and next thing I know Darryl came over as well! I was given a very lamen terms assessment of the issue- it was wonderful. Joel shared with me that they were very busy and he felt bad but that they would fit us in as soon as they could.

I received a call from Joel the next morning saying they would be coming out to fix our sump pump. They were at our home for no less than 3 hours-this was not an easy job.  They had to move a 500 pound piece of cement to get to the pump.
They completed the work in record time, the crew was amazing-my 1 year old son thought it was so great he watched the whole time and they were so friendly with him. Their price was great and best of all my toilet works and I am very happy customer.
**It is a MUST to call these guys first with any plumbing issues.
Thanks for all your help Good Flow!!

These guys are amazing. We've used them 4-5 times in a total emergency and they we on the spot and more than reasonable. Even helped me trouble shoot a broken pipe over the phone and found someone else that they trusted to come out because they were not in the area. Cannot recommend them enough.

These guys were excellent. Our hot water in the shower had quit working. The team worked with the plumbing supply to get our part covered under warranty. They repaired the shower in a timely manner and were always courteous.

It's hard to imagine one can be so excited about finding a great plumbing company, but when you've worked with as many trades as I have, finding guys like the Good Flow crew is such an incredible relief.  

I first called them for a tankless water heater issue, which thankfully with their honesty, turned out to be a simple issue of flushing out the system.  I had procrastinated thinking that I'd have to dish out a ton of cash for a huge repair or a new water heater.  Flushing a water heater takes some time, and as we were getting ready to need a lot of plumbing work at another property I used this time to ping Darrel with as many questions as I could.  He was happy to be helpful and informative, and I knew after that I could count on them for all my upcoming needs.  

They have since repaired, replaced, installed new plumbing and fixtures quickly and at a very reasonable cost.  They show up when they say they will and get the job done with respect for you and your property.   The friendly and professional manner of these guys is a huge bonus!

Darryl and his crew did an exceptional job on my son's fixer upper home.  To say the least it was a challenge.  Yet, Darryl came up with solutions to what appeared to be insurmountable challenges.  He and his colleague Victor were terrific in every way.  They were on time and always responsive.  Thanks to Good Flow my son now has great plumbing including a tankless water heater.  Thank you Good Flow!!!

Good Flow was recommended to me by a neighbor. They were awesome. Joel and his crew were very professional, prompt service, overnight-ed a part and had it changed out the next day, very fair price and don't charge anything they can't fix. This was my first experience with water heaters and it was so easy and stress free!

They did a good job for us and the leak at the street is fixed. Thanks!

There aren't enough good things to say about these guys.  I had a problem with an unknown water leak on the side of my house.  I called Good Flow and they came out the next day.  Turned out it was a minor leak and took them no time at all to fix the problem.  Good Flow is professional, courteous, trustworthy and above all else a truly amazing group!  I will be recommending them to everyone I know!  Thank you Good Flow, you give plumbers a good name!

I can honestly say I never thought I'd write a review for a plumbing company but after dealing with an extensive remodel and many trades, I was blown away by Good Flow. They are honest, efficient and reliable. They show up when they say they are going to and they do so with a friendly demeanor. I am a stay at home Mom with three small children so I was incredibly grateful to feel so secure with these folks in and out of my home for days on end. They are like the anti-plumbing plumbers in that they do great work without all the negative stereotypes that so often summarize plumbers. These guys are clean cut, trustworthy and there's not any low slung jeans to be found. I can't recommend them enough.

On time and always nice! I didn't know the garbage disposal had a reset button! Thank guys for filling me in! :-)

Really nice people, came out the next day to fix a problem. They were late twice, but apologized and refunded half the cost of the fix because of it. Top people!

Best plumbing company in Austin we've ever used.  We had an issue with city water connection into our home...called Good Flow on Wednesday, they were there to fix it on Friday.  Reasonable price, high quality work and super friendly!!!  Highly recommend!!!

My experience with Good Flow was exceptional.  As an investment property owner I am always looking for go-to contractors for when things pop up which are usually at the most inconvenient times.  I was out of town and had an issue and Good Flow responded quickly, handled the job and went out of their way to make it convenient for me as well as my tenant.  I highly recommend them and will use them again.

Courteous crew, arrived on time and were very professional. Efficient, quality work and a reasonable price. I'd hire them again for any type of plumbing problem.

Joel and his crew are good guys who will do whatever necessary to serve and please the customer. They are genuine and honest. I was having trouble with a gas company not cooperating and Joel spent over an hour on the phone with them to get the issue resolved. Pricing was good, friendly service and overall very pleased! I highly recommend them.

Came quickly.  Courteous and did the job for a great price.  I found my new plumber!

Finding a plumber in Austin can be daunting but these truly are the good guys.  100% reliable and a family run business. They arrived on time, did great work and even cleaned up after themselves. I highly recommend Good Flow.

I have only used them for one job but I certainly won't hesitate to call them again if need be.  They were very responsive (same day in my case), fixed our issue fast, fixed it right and for less than I expected.

They are a locally owned business and seem like really honest hard working folks that are working to gain a lifetime customer vs a quick buck.

Responded to a quote request through Yelp in less than an hour and had my appt scheduled for the next day. Super easy! Showed up on time and took care of the problem (hot water pressure in the shower) quickly and were very polite and explained everything.

Our company has used them for years now and have always followed through on everything fast and efficiently. Using them at my house now as well because they have been so reliable at work. Joel and the boys kick butt!

I have used Good Flow twice (garbage disposal repair; potential leak) and they are total pros. Prompt, effective and courteous service.

I called Good Flow last week they said they would come out between 8:00-9:00am on Friday.  No one ever showed up or called.

Incredibly professional, responsive, experienced and knowledgable. Good Flow was recommended to me by one of my type A friends who extensively researches everything.  I knew they would be good, but I didn't expect them to exceed my every expectation!  Good Flow did a HUGE remodel job for me, adding a bathroom, replacing, &/or repairing  every bit of plumbing in a large home built in the 1950's.
They were honest, personable and respectful of our space and they did an excellent job. On time. On budget.  I have referred them with confidence to others who have all had positive experiences with Darrell and Joel, and everyone who works with Good Flow!

We had a problem with our water heater....it died. We expected it would take days to fix. But to our surprise Joel  explained our options for replacing it with a regular heater and tankless. He was very honest about what would work best for us and did not try to upsell us on something that we may not have needed. Within one day Darell came out and replaced it without me even being home and left me a bill under what was quoted!!! I trust this company and would refer them to anyone for any plumbing issue. We are very satisfied customers!

This company is highly recommended.  I called yesterday at 1 pm when my hot water heater went out.  They were at my house within 90 minutes and explained to me the problems with my water heater (apparently it's too small for the size of my house) among other problems  (something to do with Error code 12) I was having.  Considering this tankless hot water heater had given me so many problems in the past too, I decided to get a larger sized heater. They were able to come out first thing the next day and we planned to have a new one installed but they stated that they had the replacement parts for the parts that were broken and wanted to try to see if they could fix the problem and buy me a little more time before needing to get a new one.  They were successful and only charged me for one visit (even though they came out twice) and the cost to flush my system which was desperately needed.  I've never had a tradesperson come to my house and actually talk me out of spending money and give me a break as well.  I will definitely use them for all my future plumbing needs.

I cannot say enough about the professional and courteous manner in which all the employees of Good Flow handled themselves. They scheduled a time and then called to confirm they would be there within thirty minutes, and amazingly arrived at the scheduled time which I have never had happen with a plumber before. They fixed our toilet issue giving us a good amount of information on which to base our decision and then called back the next day to check that everything was completed in a satisfactory manner. I highly recommend them.

I use Yelp reviews a lot but I've never written one.  Yet, I felt so compelled to write this one because I'm pretty much their biggest fan.  If you are looking for a plumber in the Austin area I can not recommend Good Flow Plumbing enough.  There are those things that you always needs, plumber, electrician, AC Repair etc... that always come up throughout the year when you are a homeowner.  Good Flow is responsive, professional and so knowledgeable about plumbing that you feel 100% comfortable knowing the job they are doing.  I am one of those why people and Darrel was more than willing to let me linger over his shoulder the first time he came and explain to me exactly what was wrong, how it happened and what needed to be done to have it fixed.  For those of us who don't know the skill of plumbing, most importantly they are so trustworthy!  I no longer dread the panicked feeling of having to find a plumber when something goes wrong.  I just pick up the phone with confidence and call Good Flow Plumbing.  As a homeowner they are my official plumbers for life.