Cold is on the Right Plumbing

Wow. Fast, communicative and honest, this is as good as plumbers get!

I contacted Cold is on the Right late Friday afternoon about a water leak, they were speedy and had a crew at my house early Monday morning. They arrived early, got the job done 30 mins faster than they quoted, and even found an irrigation shut off valve that had been buried in my yard I was unaware of!

Contrast that to the two other local plumbers I contacted who wouldn't even answer the phone!

I have done business with several plumbers but never have I found them to not give a detailed account of there work in the bill. The estimate can lump all together but the bill should show parts, labor, travel, etc. I also found their charges unreasonable and misleading. If we called to find a leak I have to wonder why, after over $2,000, I am asked to pay over $7,000 to find it. I am not a plumber so the list of things the estimate showed seemed to me would, indeed, solve the problem. Misleading and overpriced. I called my regular plumber. Things were handled immediately and at a much much lower cost.

Absolutely great company to work with. Honest, respectful and efficient.
Highly recommended.

I definitely recommend this company.
When we moved into our house, it had a couple small and bigger plumbing issues.
They showed up at the appointed time and were very professional. They were able to resolve all the issues for a great price!

Cold is on the Right is by far the best plumbing service in town. After the freeze of 2021 I had continues plumbing problems. Prior to Cold is on the Right I was dealing with a plumbing company who replaced my hot water heater but couldn't get my water pressure or hot water to work. They were unsuccessful for months. Eventually I fired them and hired Cold is on the Right. They figured the problem out immediately and cleared my lines out. It was still not an overnight process. But they communicated effectively, showed up on time, and we were able to troubleshoot the problem until all lines were clear and my plumbing issues were completely resolved.

Our kitchen drain got clogged on a Friday afternoon. After contacting Cold is on the Right Plumbing, we got an appointment for Sunday morning.
The Technician Bren and Jake did an excellent job, explaining the problem, the course of action and some ways to avoid the problem in the future.
Thanks for an job excellent done
Steffen

My water heater died last Sunday. On Tuesday, I was able to get the Cold is on the Right guys to come take care of the problem. Not only did they replace the water heater, but they helped with 2 other unrelated issues: replaced mixer valves in two showers and a toilet quarter turn shut off valve. Really glad they did the toilet valve, as he said it just popped off in his hand and could have shot off the wall at any time.

Brendin, Mike, and Dakota got me up and running in just a few hours and confirmed I had hot water before they left.

I messed around and had one of the other guys come out to the house.  I'm left with $1000's of damage I now have to fix.  Never again!  I can't say enough about the professionalism and competence of Cold is on the Right Plumbers.  They came to my home, conducted a thorough assessment of what needed to be done, and explained it all to me -- straightforward in a way that made sense.  I believe they are an honest company that stands behind their work (not a company that preys on people when disaster strikes).  The plumbing service industry in Austin is full of snake oil salesmen and inexperienced technicians that can cost the average homeowner $1000's more than is needed per job.  If you want to take your chances on one of them other guys -- be my guest -- you will NOT get what you paid for -- you will get headaches and that feeling in your gut when you get ripped off.  Thank You, Cold is on the Right -- Thank You for being the reputable company that you are -- and providing an essential service the people of Austin need.

Joey was awesome. I had them install a new shower valve after a bad experience with another plumber - Good prices, honest service and clean work!

I had Cold is on the Right plumbers fix a job another plumber said they couldn't finish. Cold is on the Right finished the job perfectly and reasonably priced. They were prompt and did what they said they would with respect to the billing. Five stars or more!

We recently lost both of our water heaters to old age. We reached out to Cold is On the Right Plumbing, who we have been using for our plumbing needs. They were quick to come out and quote multiple options to replace our water heaters with the traditional tank type heaters to upgrading to a tankless. We took the leap and went tankless, but were very disappointed in the 2 minutes it was taking for hot water to show up at the faucet. Cold is On the Right quickly sent out Bren and Jake to resolve the issue. I want to give a big shout out to Bren for his relentless pursuit of the issue and Jake for backing him up every step of the way. I highly recommend Cold is On the Right for their outstanding customer service.

These guys are top notch folks from the technicians to their office staff. Scheduling was easy and they worked with the time that worked best with me. The office was kind and considerate of my needs with this project. Thanks and a big high five to Ryane and Kari. Now for the guys in the field Wow these guys know their plumbing. They addressed my plumbing needs and explained what needed to be done for everything to work the way it is designed to work. Do yourself a favor and call on them for all your plumbing needs. Thanks and a big high five to Bren and Mike. You guys are awesome and will be my first and only call for any future plumbing needs.

I tried to be ambitious and fix a shower faucet myself which was the wrong strategy! After making things worse and creating a leak I realized I needed to turn to a professional and fast. I called Cold is on the Right Plumbing and they answered my call immediately. The nice lady explained that she could have someone over to my house in an hour! I was shocked because it was Friday afternoon and I figured it would be the next day or possibly Monday at the earliest.

Mike and John showed up in their very cool truck (what a great company name) and were both super friendly and knowledgeable. I liked how they entered the house with foot protection so my house stays clean. I also think it was great that they came as a team because one individual needed to be in the house troubleshooting and the other individual needed to turn on and off the water main.

After about 20-30 minutes they came to realize that I needed a new faucet cartridge and unfortunately they did not have the part on the truck. This is understandable because there are so many different faucets available that they can't possibly stock everything. So the team was able to find the correct part at a nearby Home Depot and they drove to pick it up. Sure enough, the shower faucet worked again like new and they did a great job of mounting and caulking everything back together again. While they were here I also had them fix the bathtub faucet that never seemed to get hot and the master shower which they gladly fixed in about 10 minutes!

Their fee was very fair and Mike and John were total pros. I highly recommend Cold is on the Right Plumbing for great quality and affordable service!

The professionalism of Cold is on the Right Plumbing was readily evident at the inital visit. Mike and Jeff did a supurb job in the removal and installation of our toilets. We had to have another team return because one of the four toilets that we had purchased was damaged. Billie and Jack came back a few days later and completed the job. They too were very thorough. We also appreciated Brendin who orchestrated the job from their office. We recommend this organization highly and will use them again when the time comes for a plumbing repair in our home.

We had a toilet backup that we were unable to resolve ourselves. I called Cold is on the Right at 8:30am, and they were able to squeeze us in between appointments. Billy and Jack were here by 10am, asked all the right questions, removed the toilet, snaked the drain, reinstalled the toilet properly (it previously had not been), and were out the door by 11. They were prompt, pleasant, professional and friendly. I couldn't have asked for more. We also used CIOTRP previously to purchase and install a new hot water heater. Also a great experience. I would highly recommend!

Good experience. I called these guys twice and they were efficient and fast. Might be able to find rates a little cheaper elsewhere but these guys are available quickly and get the job done! That's important for where I live because there's been a ton of work for plumbers since February snow storm and many don't have availability until way out.

I contacted CIOTRP to have a shut off valve replaced that fed the water heater in my mother's house. I said I didn't want any unexpected charges so I wanted a quote for the work. The plumbers go to my moms house and my mom calls me to say that they see the valve and wanted to check that there wasn't a cross over causing water to fill the heater when the valve was closed. A couple hours go by and I call my mom and it turns out she's paid them and they've already gone. My mom said that they crew checked for crossovers in the house 3 times. How much to replace a single cold water line ball valve? $329. I never got the quote I asked for and I do feel overcharged for a simple job where I asked for a quote up front and gave explicit instructions as to what I wanted done. I spoke with my mother (the homeowner) and she also felt the charge was excessive for the work completed.

Cold is on the Right was recommended to us by our outstanding electrician, Van Bruno. Since we trust him so much we called. We moved into an older home several months ago and they have really been fantastic. Customer service is great!! They were able to squeeze us in when fully booked last Friday when our kitchen sink broke and was leaking. They are a super fast, efficient and knowledgeable team. We highly recommend Cold is on the Right!
P.S. While they were here last week they said they'd bring us some yeti colsters. We just assumed they'd wait til we called them out again, but just now they stopped by JUST to drop off them off!!

I can't say enough good thing about my experience hiring Cold Is On the Right.  Ryan at the office was very polite and got right back to me to answer my questions and was able to schedule me same day service.  My PRV valve had gone out and the pressure to my house was crazy high.  Santiago arrived on time (actually early!) diagnosed the problem and checked for possible other issues, quoted the job and fixed it on the spot!  Less than 2 hours and we were back to normal.  Thank you to the entire team for being so professional, prompt and reliable.  I will call on you again for my plumbing needs.

Once again I highly recommend this company. Their work is very thorough and they stand behind any repairs. I was having an issue with my master bath taking too long to get hot water and was wasting so much water and money. They were able to fix the issue and provide wonderful service. They are the only plumbers I truly trust.

This is my second review for Cold is on the Right. Since my last review,
we have hired Cold is on the Right multiple more times. We've had them repair an issue where one of our tenant's bathroom showers was not getting hot water when every other sink and shower had hot water. They've run a new gas line with our kitchen stove and helped us with different options with a water heater replacement.

Each interaction from the initial service call request to the repair has been pleasant with clear communication.  As a customer I feel comfortable with them in my home, and with my budget.

Cold is on the Right gets TWO HIGH FIVES from me!

Easy 5 stars from me. Thomas and Andrew were a pleasure to work with on our latest project. We had identified a potential shower leak and these guys came out to take a look and give their professional opinion and diagnosis. They were on time to all appointment windows, worked quickly and efficiently, and went out of their way to make sure I understood what the deal was at each step of the process. They're also very fairly priced and do an excellent job of cleaning up after the job is done. I would hire them again without a doubt!

We recently tiled 3 second floor restrooms. Bought new toilets and requested installation. The house is 27 years old and one of the mounting seals needed replacing. I wanted no errors on this as 2nd floor restroom issue can ruin life on 2 floors. The team showed up and work completed  in just over an hour. No trace. They even hauled off the giant new toilet boxes, trash, etc.  The caulking job around each new unit is perfect and I tested for 3 days behind each with a Kleenex.  Bone dry, zero leaks. Great job by this team and a fair price for a lot of work done will. Good value and work product from Cold is on the  Right. Cool name too.

I had a toilet replaced by Cold is on the Right maybe a year ago. We bought our own toilet, which wasn't a problem for them. It took them a very short amount of time to install it.

Last night our hot water heater went out. I called them this morning and they had two repair folks at my house in just a few hours. They were all extremely polite, explained the issue well, and explained my options. Once again, they were quick to fix the issue.

I'll definitely call them next time something comes up.

Had a jacuzzi tub leak. Called Plumb Masters and was delighted to hear they were on the way within 30 minutes. Oliver arrived and in minutes he had diagnosed the problem, replaced the faulty part (s) and we were back in business.
We are very pleased with the service and quality of the work done. We will not hesitate to call Plumb Masters in the future.

I contacted them to fix a botched wax ring installed by Radiant that left my house periodically smelling of sewer.  I lived with this for nearly a year assuming the problem was with my ancient sewer line that would be costly inconvenient to replace.  They discovered that the problem was an incorrectly and sloppily installed wax ring that wasn't even making contact with the toilet and fixed the problem the same day.  They were very courteous with their efforts to leave everything better than they found it and went out of their way not to unnecessarily drive up the cost of the repair.  I will definitely be using them again in the future.

needed to pause and review these guys (which i really never take the time to do) because they were so wonderful.

with family in town for thanksgiving our hot water heater decided to completely shit the bed and die on us. we were about two weeks away from moving out and renovating (which would have included a new tankless hot water heater, of course), so this was really poor timing on multiple levels.

after calling around and finding everyone booked or closed for the holiday, we lucked into finding these guys and they came over within a couple hours. they checked it out, quoted us (a very fair price) and -- voila! -- we had a brand new hot water heater. i have never been so happy to run the dishwasher, do laundry, and shower.

in summary, these guys were heroic, fast, nice, and cool. not for nothin' but the two we had were pretty hot actually. my sister kept clogging the toilet trying to get them to come back.

anyway -- THANK YOU. hire these guys!

Love these guys! They always show up incredibly fast (within a day) and get the job done on the spot. We're repeat customers and wouldn't call anyone else!

Love this company- punctual, professional, fast service and fixed the problem and gave me advice on how to keep it from happening again. I would highly recommend them!

Beware of unscrupulous practices.  We had an issue with a toilet, they came out and said that it was unfixable and had to replace the entire toilet, proceeded to give me an estimated of $900 for the job.  I went to a plumbing store and bought the part and replaced it myself in under 20 minutes.  The guy that came out CLEARLY was scamming me.  The store I went to laughed at the comments and the estimate from Cold is on the Right.  Such disgusting practices. Shame on you!!!

Quick response and plumber is friendly. I like the way how they handled the problem, always discussed the issue with me first, give me options.
Thank you

Happy with the installation of 2 Rheem waters heaters.
Kari made it easy to schedule and follow up was great.
Joey provided the estimate and all options for what we were looking for.
Day of installation was great and the work area was all cleaned up when completed.  Joey made sure we knew what to expect first week with the new water heaters.  Would use this company again!

Beware especially if your a female because they will take advantage of your trust and scam you. They did not properly repair the leak on purpose knowing the it would just return in a matter of days. When I spoke to the office manager she said if they had to come out again that they would have to charge me for another service call even though they obviously did not repair the first one since I was dealing with the same leak. I had already paid them over $200 for less than 30 min of work while this guy used my tools on the counter to replace a washer. He did not even bother to check the other faucet. He Knew that he was setting me up for another service call. I was scammed. It's sad because they were recommended to me by a guy in the neighborhood but unfortunately they saw it as an opportunity to rip a girl off. My neighbor apologized for recommending them.

Had a water leak on Friday at 5 and they returned my call on Saturday morning, said they had two crews working that day, and arrived at midday.  Reasonable flat fee pricing, more so considering it was the weekend.  Jeff answered my many questions and did a great job.

Awesome guys! Great service, quick, friendly, fair pricing. Truly so pleased with Cold is on the Right. I cannot recommend them enough!!

Had a huge water bill in my mobile home.  They sent two very young men out to find a possible leak.  First they checked the toilets.  Said there were NO leaks.  No leaks under the house so it MUST be a leak in the water line.  Gave me an estimate of over $7,000. In talking with the water district, they suggested I turn off the guest toilet.  I did and my water meter showed NO water usage.  Called a different plumber the following day.  He found that my toilet was, indeed, losing water.  Fixed it.  This is unacceptable.  I was about ready to spend thousands though I don't have that kind of money!    Steer clear of this company!

Outstanding customer service.  Returned my message promptly and were on time for all appointments.  Service was provided efficiently.

Cold is on the Right Plumbing dispatched two plumbers to my house within about an hour of calling them and had the problem diagnosed, explained in detail and fixed in no time. They were friendly and professional and honest/up-front about costs, letting me know in advance before doing anything that incurred additional expense.

I would definitely use this company for my plumbing needs again and will recommend them to others, as well.

I also really appreciate the company name because I've often found myself in a hotel where the hot and cold are reversed in the shower and wondered... what kind of plumber would make this mistake? Not these guys!

Great group.  Very professional, took good care of our kitchen faucet install and also repaired a tricky outdoor faucet requiring breaking out of brick.  

Everything was fixed price.  Very refreshing.

This company has high book charges for every little thing. It's a $175 charge to visit and when he was here to fix kitchen faucet he told me I needed to buy a new one it so he did no work. I asked him to lift up the drain cover on my shower cuz it was stuck so he took a tool and did that ...it took 2 seconds. When they came back to install the faucet they wanted another $199 dollars and I agreed to that. I changed out to turn off valves myself and I put the cold and hot on the wrong sides. They wanted another $155 for that 5 minute job. I refused to let them do it for that amount. I called to discuss this with them and the service rep was very nice but said he didn't know anything about plumbing so didn't know what I was talking about but that they never change book prices. I advise to stay away from this comosny.

This company is hard working, honest and awesome!
I am a Realtor and was at a house that needed a plumber that day.
Cold is on the Right responded within a couple hours of my call and they did a fantastic job!! Carrie answered my call (super kind and sharp!) and coordinated with Billy and Jeff. Billy and Jeff are good communicators of what is going on and excellent at diagnosing and addressing the problem.
My husband and I have also used Cold is on the Right at our home and they repaired a faucet and also replaced our water heater.
They are an A+ -- hard working group of people!! Happy to have found them!

About a month ago, I was working to buy a home I was currently renting and negotiating the cost with the homeowner. We decided we would find the cost of estimated repairs needed on the home and adjust the sales price accordingly. One thing I knew was there were roots growing in the old main line out of the house. Called COTR to come out and video scope it so I could have footage to show the homeowner. I paid $250, when I asked for the video they said they did not take any video, they just looked at the scope live. Then did not receive a quote until I followed up. When I did follow up all I received was a photo of a labor proposal agreement. No call from a rep to talk me through the repairs or suggestions. Quote was also double what I received from another company. $250 down the drain (pun certainly intended). Two stars because perhaps it was my fault for presuming they would take video or at least photos in 2020.

Could not have had a better experience with Cold is on the right plumbing. Response time was great. Had a water leak in the worst place possible, the concrete slab. They had to re route a pipe through the attic and cut off the leaking pipe. Had to get the big dog Brendan to come out and fix it. A lot of work had to be done and him and his crew went above and beyond. They reworked the pipes under the water heater to allow for easy installation of a water softener, and put a new water hose spout on that was leaking outside, and both of those things were done out kindness. Thank You!

Great service. They were able to come out same day and even early. Uncovered the problem immediately and had a quick solution.

After 2 rather disappointing experiences, these guys came through.
After waiting over a week for prices from another company, I called this company.
They gave me a price quote over the phone for a new Rheem Water Heater. The water heater was installed that same afternoon, I was told that I did not need a new propane pipe which another plumbing company said was needed, and did a few odds and ends and were gone in about 2 1/2 hours.
The two guys that came were great, knowledgeable and fun to work with.

I would not hesitate to call this company again.

The plumber that came out was extremely friendly, and very quick.  They did a great job and I will be using them again if I ever need a Plumber in Austin again.

This is the third time we have used Cold is on the Right Plumbing.  This is another 5-star review.  On time (early actually) and the repair was spot on.  We needed an external faucet replaced and it was done quickly with no extra charges.  Great outfit.

This is my new plumbing company to call. Two guys came and they were great. Fixed the problem in a flash, and the charge was imminently reasonable. Very friendly, too. What more could you ask?

I received a very quick response about an estimate and scheduling time to come out to my house. The technicians, Isaiah and Thomas, were very nice and informed about how to resolve the issues. Thank you both for being so friendly and helpful! Will definitely use this service in the future.

This plumbing company has got to be the absolute best out there! I have had work performed by them at my home as well as my business, and have referred them to friends and family. The plumbers are fast and effective. The owner is a fair man when it comes to price and availability, and Kari is the most friendly person I've ever talked to! She is always happy to hear from her customers! Please do yourself a favor when plumbing needs arise and give Cold is on the right a call! I couldn't be happier referring people who read this to their company.

Second service call to install a kitchen sink faucet and soap dispenser. The crew did it in 1/2 hour. Smooth and no problems whatsoever. These guys are the go to plumbers in Austin as far as I'm concerned.

I have nothing but 5-Star things to say about the folks at Cold is On The Right--especially Brendan who went above and beyond with both customer service and plumbing service to make wrong very right. I will try to make my story short--but how I got engaged with this company sets the stage.

One morning I walk into a garage full of flowing water resulting from my water softner busting. Flowing like a river out of the garage. Luckily the garage is pitched enough it was flowing into the street. I attempt to turn off the water, but I couldn't muster the strength and needed the tool. Coincidentally driving by was a truck--Cold Is On The Right--I frantically wave them down, explain the situation and they were on it without question. Brendan and his colleague turned off the water and fixed the issue for that moment while I set up an appointment for them to come out the next day to remove the softner and install a completely new water filter system. Everything was done on time, without problems and everything was explained in detail--patiently and thoroughly. I was so pleased and couldn't say enough praise for saving the day and more headaches for me.

Fast forward a month. I leave on a week's vacation on a cruise. I come home, about two hours later after unpacking I go into the garage and I see water all along the sheet rock of the house across the entire upper step of the garage floor. Upon inspection there was a minor drip coming from the elbow of the PVC pipe of the new filtration system that was put in (see above). Keep in mind--it has been a week so this drip had plenty of time to make its way into a standing puddle that made its way into a room in the house and the hallway.

I immediately call them and leave an urgent message. Brendan called back I think within the hour (give or take) and was out there within the hour of that. He immediately took action to fix the leak and inspected the entire areas that were affected. From that point it's taken about 5 weeks to get everything done because of the process it needed to be done--and all is back to normal. What needed to be done?

--Water Restoration which took about 4 days to dry out the walls, base boards, carpet. Pads were removed. They also removed the furniture out of the bedroom.
--Replacement of sheet rock in a garage and priming. Brendan and his team cut through the entire wall of sheet rock in the garage prior to restoration folks to ensure drying.
--Flooring: Replacement of carpet pads and reinstalling original carpet back in place.
--Replacement of furniture back in its place in bedroom.
--Painting: As an added gesture of apology Brendan offered to paint my entire garage--which was completed yesterday. Looks fantastic.

And this was all at NO COST to me or my insurance because the issue stemmed with Cold Is On The Right. They owned the issue and took every step possible to make it right and to make sure work was done right.

Brendan was frequent in calls, texts and follow up calls to keep me informed every step of the way and to make sure after all work was complete I was happy.

I could not be more pleased at this experience--GOOD always comes from bad and I will always use and refer Cold Is On The Right.

Feel free to message me with further questions if you'd like to hear more.

If you ever need top-rated and very reasonably priced plumbing services - you should definitely choose Cold in on the Right Plumbing!  We searched and reviewed many plumbers and are SO happy we chose COTRight - they did a great job and are very, very pleasant people to work with!

Excellent service! Got me help on a kitchen sink faucet. They didn't over charge either. $125 for the call. Friendly, helpful and taught me about mineral deposits that slow water pressure.

I totally agree with all of the other 5 star ratings for Cold is on the Right Plumbing. Wow. Thomas and Tyler were fantastic. They listened to the history of my problem and had open minds to explore how to solve my shower drainage problem on 2/20/19 in South Austin. The previous contractor told me I would need to have my house dug up AGAIN to repair plumbing that he insisted had failed. I felt I had a clog and not a break in the lines. Thomas and Tyler worked with me and started with my theory of the clog. At first it didn't seem to be going well with pushing the snake down the drain, but with Thomas's persistence and Tyler's support, the water level subsided and the clog was gone! What could have cost me thousands of dollars cost me $224! And Thomas gave me a 10% discount since I subscribe to Angie's List (my next review coming for this outstanding company). Thank you so much to Cold is on the Right Plumbing for your integrity, honesty, great service, and hiring top notch professionals. I will recommend your company to everyone who asks me if I know a good plumber. :-)

They did a great job replacing two tank water heaters in my home. I quoted one other company and it was very close to the same price which tells me they are fair priced. Very professional, knowledgeable, and on time.

Had a situation where my faucet was leaking in the guest bathroom. At first not a big deal, but over the weekend escalated to where the carpet was soaked. I found these guys on Yelp and after reading the other great reviews I decided to try them. Kerri answered my phone call and was able to get the crew out within an hour! She was great! Then the two guys who showed up Billy and Jeff were very knowledgable and professional.  They figured out the problem, went and got the new faucet and I was back in business in no time! From start to finish it was a positive experience!  I called a few other companies who did not return my call or couldn't get to me until later in the week.  So the folks with Cold is on the Right pretty much made my day!

These guys are great. Punctual, don't oversell and get the job done. They did a lot of work on a house that I bought a year ago - updating fixtures, fixing corroded pipes, etc. No problems in the past year with their work. Customer service is excellent. Two thumbs up.

These guys cannot get their act straight. I was blown off twice because they cannot keep their commitments--because apparently my business commitments and money isn't important! :(

See below:

I was in urgent need to have a short supply line installed from a propane tank to its source on a commercial property (because I was given misinformation from my propane company) and NEEDED this line installed as SEVERAL important appointments (including a health inspector) were contingent on this line being installed.

This can ONLY be done by an LP certified plumber and after giving these guys a call Friday night I was assured they could come out Monday between 1pm and 3pm. Monday rolls around and I informed them that they could come ANY time they needed, as long as they called me up a half hour beforehand so I had time to meet them at the property.

(I didn't care WHEN they got there, as long as it was done that day as we agreed before.)

Shortly afterwards, they informed me that their LP certified plumber would be taking 2 emergency calls and could not meet me today, he would have to meet me tomorrow.

...WHAT?

So because you want to charge more for emergency calls, I now have to rearrange THREE different appointments that are contingent on this line being installed? Yeah. No.

I told them that they NEEDED to come out today like we agreed upon, even if I had to be their last appointment of the day. They told me that they would call me back.

Fast forward 7 HOURS LATER at 7:30pm and they still have not called and NOT SHOWED.

After giving them a call, they tell me that they FORGOT.

...Really?!

For some reason I agree to give them another chance and set up an appointment for tomorrow and rearrange all three of my other appointments.

The next day, two hours before they were scheduled, they canceled!!

Un-$#^@$&@$-ing  believable.

Do you still want us to come out tomorrow?

Yeah, I would love you to blow me off again so I have to rearrange my health inspector and other two contractors for a THIRD TIME.

I found a different plumber who did a great job same day who actually kept his appointment!

Thank heaven for Brendin and crew at Cold Is On The Right Plumbing.  They are incredibly knowledgeable, equipped with modern technology, and provide outstanding service.  

We had the ultimate homeowner nightmare, there is a large puddle of water in our house coming from a leak somewhere inside a wall, and it's a Friday night.  I had heard the horror stories from friends about plumbers tearing up their house trying to find a leak and it costing thousands of dollars just to locate the problem.  Even worse for me, my wife had to deal with it all by herself because I was out of town for the weekend and who knows if you can even get someone out on a weekend.  

Brendin, the plumbing advisor, came over on Saturday and was able to locate the leak without tearing half the house up. He used an electric current to follow the water inside our walls.  Once he located the leak, they just had to open up a small section of wall to run a new water line and bypass the leaking section.  Throughout the process, he explained each step he was taking to my wife along with what the possibilities were and potential next steps based on what was indicated.  At each step he was actively thinking about how to be the least invasive and most cost efficient for us.  It was clear that he was trying to earn a customer for life by providing great service.  Well, it worked.  Cold Is On The Right will be my go-to plumber from now on.

A little pricy but did an excellent job on what I needed done.  Understood what had to be done and everything works - with no Leakes.

I have used Cold Is On The Right since I moved into my home last year.  I had two toilets installed and a faucet replaced.  Kerri promptly returned my phone calls and Billy ALWAYS showed up on time if not just a couple minutes early.  I have zero complaints regarding their service.  They are a little bit on the pricey side, but what plumbing company isn't?  The great thing is that they do offer a discount on work they do in the Cedar Park area.  I was able to pull a coupon off the internet that saved me twenty percent.  

They have been and will continue to be my go to company when it comes to plumbing issues in my home.

Very happy with the service provided.  Had a faucet and toilet replaced in my guest bathroom.  Was originally going to have just repairs to the toilet, but there was an accident during the repair.  Joey very quickly advised the toilet would be replaced.  These things happen and I was very pleased there was no question on getting a replacement at their cost.  Great company and will have them out to do the same replacement and repairs in the the master bath in a month or so, and anything else I  decide to update over the next few months.

If you have a propane issue, there are very few.  Brendan came and fixed a low propane pressure issue that we had with pool heater.  Great job, quick, and cordial.

As always efficient job- this time replacing my old garbage disposal. Highly recommend!

When my water heater went out Friday morning and my home warranty company couldn't get a plumber out to my house until Monday, I knew I had to take action. I called Brendin at 2:00 on Friday afternoon. He had a tech out to my home before 3:00 and the job was completed by 3:30. To Home Depot and back, no less! Brendin even followed up after to explain the problem further! A+ service...I recommend Cold is on the Right without hesitation.

Called Cold is on the Right to install a new bathroom faucet, and work on a disposal that I was having issues with.  This is the second time that I have had them out for service, and both times were 5-star experiences.  Carrie got me scheduled for next day service, and Joey showed up promptly on time.  He quickly took care of the faucet install, and then started on the disposal.  He went above and beyond to get the disposal up and running, but despite his best efforts, it was too far gone.  Fortunately, it was still under warranty, so a new one is on the way.  We were also having an issue with a couple of our toilets clogging up intermittently.  My wife wanted to have them snaked, but when I spoke to Joey about it, he said that he would be happy to snake them for us, but that it probably wouldn't do any good, since it was more of a design issue with the toilet.  That advice probably saved me close to $1000.  I appreciated their honesty, and will be calling them again next time I have a plumbing issue.

This is the second time that we've worked with Cold is on the Right Plumbing.  The same professionalism, courtesy and expertise shown through to solve my expired water heater situation.  Yes, the tandem teams of Brendin-Nate and Billy-Mike worked expeditiously and cleaned-up as they went---even the bill was not exorbitant.  Wow, twice winners, and we expect many more ---it's an old house, and it'll be nice knowing that we can depend on Brendin and his team.

Brendin and team are the best. We hired them to convert the backyard kitchen bbq from natural gas to propane and to cap the gas and water lines and to get the inspection done. These guys are the best. They got it all taken care of and got the inspection passed with such a nominal fee. Brendin, Billy , Nathan and Kerri --All their staff is so nice and very friendly. I have never seen a plumbing company so friendly and dedicated. They are my go to guys for all my plumbing needs.

We had a great experience with these guys.  We had a shower remodeled and we hired them for the plumbing.  Brenden was helpful, knowledgeable and followed up on everything.  His workers were on time, courteous, clean and respectful.  They even had to tear out some sheet-rock and fix an item the contractor messed up and didn't charge me for it.  After the job was finished I wanted a few things looked at, he sent his guys out and followed up to make sure everything was to my satisfaction.
Great job all around!

If you have a plumbing issue, I highly recommend a plumbing company called, Cold Is On The Right Plumbing.  Yes, that is the name.   And they are excellent.  We had what we thought was a water leak in the foundation.   Water was seeping up through the wood floor and there was a water stain on the foundation outside.  Cold Is On the Right Plumbing sent out a great guy who instead of just digging up the floor and putting a hole in the foundation, said he wanted to look around first.   Well, the refrigerator is behind the half wall where the water was, so he pulled the refrigerator out and found a micro leak in the ice maker hose.  Problem solved!  He had a stainless steel hose with him so he replaced it and was gone within the hour.  I was so pleased with the dispatcher, the plumber, the response time and the price!  Cold Is On The Right Plumbing is now on our house repair list.

I've used Cold is on the Right since they were recommended to me in 2015 to figure out a very complicated plumbing problem in my 1960's home.  They are outstanding.  Today was no exception.  Despite their hectic schedule, they were willing to swing by my elderly parents' home to unclog their kitchen sink, efficiently handling the problem and completely cleaning up after themselves.  Add my parents to their long list of very satisfied customers.  What an exceptional local business!  I highly recommend them to anyone with any type of plumbing problem.

We had a water issue late Friday before Memorial Day weekend. I contacted 4-5 plumbers via their website and Cold is on the Right was the first to respond. I loved that they are comfortable using both phone and email to communicate as I often don't have my phone with me or am unable to take calls.
They contacted me on Tuesday for a Wednesday appt. They did run late from their scheduled time, but Kari called to let me know the adjusted time (after the initial window had passed). The plumber was friendly and fast.
I'd recommend.

These guys are the best. I don't know what the one star reviewer went through, and you never know on yelp, but these guys didn't quit until everything in my house was perfect. They're smart and communicative, and you can't ask for a whole lot more than that. It's a super-competent team. You will not be disappointed with their work.

We've had Cold is on the Right out several times now for various jobs.  They've installed 2 new toilets, replaced a dispose-all, installed a reverse osmosis system, and flushed our water heater.  They've worked us in on short notice and have always been on time, courteous, and more than helpful.  I've recommended them to several friends and will continue to use them for all my plumbing needs.

Cold is on the Right is the best plumbing company in the North Austin area. We purchased a barbershop in Cedar Park and since day one, Cold is on the Right has been our go-to company for all of our plumbing needs, from fixing a broken sink to renovating an entire room. Highly recommended!

I hired Cold is on the Right for a kitchen remodel (permitted job). Bren came out, surveyed my job, and within a hour had prepared a quote. His quote was reasonable and within the range of other quotes I had received. My house was built in the '40s, so things are old, including the gas lines. There was a small leak in the gas line, but we could not locate it after trying everything. Thanks to that leak, my early inspections failed. Bren agreed to provide a new gas line at no cost given the delays and other glitches in the project. (Inspections then passed.) I was surprised. That says something about this company and Bren. To make a long story short, although there were problems with my job---related to the age of my house and working with city inspectors---in the end I was happy with my decision to use Cold is on the Right. Bren has a good crew working for him. They are punctual and professional. Kerri, who handles phone calls, has also been incredibly helpful. Customer service is indeed very good at Cold is on the Right.

Again, they come to my rescue!  I was worried I would need a full overhaul in my shower and in 5 min and a few bucks (less than the hundreds I thought), it was fixed.  Thanks so much!

Thank you Cold Is On The Right.  You did a great job in meeting my needs today.  The crew that showed up worked efficiently and professionally.  The over all experience working with you start to finish was excellent.  Service is KING.  I will definately refer you to my clients.

I hate leaving bad reviews, but I feel that this was just wrong. Along with several other items we had a toilet that was not flushing  acceptably. We thought it just needed a new flush valve.  Cold is on the Right said we needed a new wax ring and a new angle stop. After they completed that work they said it still wasn't flushing correctly because the septic was over full. We believed them and had the septic pumped. After the septic was pumped the septic guy said it really didn't need it, that everything was fine with the septic tank. So I'm left with a toilet that doesn't flush  and a bill for the toilet work and the septic pump. Zero progress. My total outlay on that could have covered a new toilet, vanity and bathtub.  Another plumber later said the toilet probably didn't have enough of a drop to the septic and the best solution would be to go from the old 3 gallon flush model to a modern low flow toilet. He did that without replacing or charging anything.

We needed a water heater replaced. We considered several companies and narrowed to Cold Is On The Right and two others. Brendin, the crew lead, came by our home to assess the situation. We discussed options and decided to go tankless. Their price was competitive with other companies and we selected Cold Is On The Right because they were more knowledgeable and easier to work with than the other companies. Brenden showed up with a crew and made sure they knew exactly what to do and he went over everything with me. Their crews show up in twos, one master plumber and one assistant, so that while the master plumber is doing the technical work the assistant is handling everything else; very efficient which means saving us money. They covered our wood floors and carpet. Our original water heaters were removed, the attic was modified to mount the tankless and our tankless was installed and running in no time. I talked with the crews about what they were doing and about some other things we were considering, water softener for one. They were friendly, easy to work with and made useful suggestions. Everything was completed to our satisfaction including our flooring was kept in perfect condition. In the end I felt like they were part of the family. We love our tankless water heater and think Cold Is On The Right is the best choice.

I asked them to connect my new washing machine.  Connecting a washing machine sounds easy enough, right?  Well, I bought a new washer from Lowe's to replace an irreparable washer and Lowe's installers could not remove the old hoses from the faucet.  They were stuck or corroded together.  I tried WD40 and it didn't work.  I called CIOTR as they were highly rated on this and Yelp, and were reasonably close to my home. I had to go out of town in 2 days and they were able to come the next day.  Brendan came right on time, and in trying to remove the old hose, and the pipe broke, pouring water in the laundry room.  Brendan ran out of the house to find and shut off the house water supply.  It made quite the mess, soaking a carpet and bathroom rugs.  The only reason I gave CIOTR 5 stars even though they probably should have shut the water off preventatively but that may be too demanding on my part.  Because once the pipe broke, new faucets had to be brazed on both hot and cold water and the job took over 3 hours, which they said should have been billed at $375.  But, to their credit, they honored the original quote.

We had several things that needed getting done and they were professional, efficient and courteous . Next time we need a plumber, I'll be calling Cold is on the Right.

If there was a bar for plumbing service, these guys would set it so high no one else could ever cross it! We recently moved into a new home with a series of plumbing issues. When I called them they were extremely courteous and polite and came out that Friday to check out our issues. They resolved the issues we asked them to, and we decided to wait on the last item to do. On Saturday we decided it was a must and gave them a call. They did EVERYTHING they could to get the parts in, but were unable to (not their fault. We waited until Saturday, and the store was closed, but they were open). To make up for it they were there at 9 AM on the dot on Monday morning. They got to the parts store and were there to install them and work through any and all issues. They would definitely not leave until we were 100% satisfied and made sure everything was working right. They even called a few days later to follow up and make sure everything was working right.

I'd never call another plumber again. These guys are unbeatable!