Steakley Plumbing Company

They are taking advantage of people, shame on you Jack. $1767.00 for a hot water heater in the garage even, replacement.  you were here less than 2 hours.

We needed installation of a shower set and plumbing and installation of two sinks.  They did a great job.

Steakley came out to my house because we had a minor drip from a shower.  I asked several times during the inital process of what the estimated price would be but they wouldn't give me any kind of price indication or estimate.  Their crew came to my house and left 15 minutes after saying that they didn't have the proper part to fix it, apparently we needed new stems in the tub flaucet.  After waiting over a month before I heard back, they finally came over 40 days later to fix the drip.  Their crew was in and out in about 15 minutes.  After that, they proceed to charge me an ABSURB amount for the two visits. I understand that this is a trade business and they have to charge a combination of labor and parts; however, what they charged for two short visit was utterly ridiculous, especially when you factor that they were in and out of the house in 15 minutes both times. I called to ask to speak with a supervisor to get a better understanding of the full charge and all they did was send me another invoice.  Poor customer service and transparency.  I would never recommend them to anyone, only reason I didn't give one star is because it appears the drip is fixed and their work crew was friendly.

Let me preference this by saying I have used Jack Steakley Plumbing for years and was always impressed with his service. However, after my most recent experience, I will not only find a new plumbing service, but am going out of my way to help others avoid the mistake of hiring a costly and time consuming plumber.
This started with a simple request to Jack Steakley to install a water faucet on the outside of my home. Regretfully not requesting a quote before the work began, the faucet was installed and I received my bill, which nearly knocked me out of my chair. However, I felt it was my own fault for not asking for the quote before hand, so I begrudgingly paid it. Three weeks passed before the weather was warm enough to even try the faucet out and to my disgust, the faucet was leaking. I called Jack Steakley and he came out to look at the problem. He was able to quickly fix it and left with little discussion on what the problem was. After a couple days had passed I soon found out why. I was billed an additional $150 for him to come out fix what he called a busted line due to cold weather. Naturally I was furious with the entire situation and began to call, and with little surprise, my calls were suddenly avoided and my messages were not returned. I have yet to get an answer as to why I was billed to fix a poorly installed faucet. So, please do yourself a favor and DO NOT CALL JACK STEAKLEY FOR ANYTHING!!!

1 star

Horrible communication...Don't do an extensive job of investigation when doing commercial jobs and really don't know what they are doing.  Quickly point the finger to others and don't do proactive work ahead of time making them a more complete plumbing expert.  Asked after the 5th time of flooding aa new building, Jack said pay the other guy every 2 weeks to come pressure wash it out Are you kidding me????? Fall way short.  Plus the fact that Jack will talk over you, cut you off in conversation and hang up on your phone calls..... After many years of loyalty, they are BAD!!!

I tried to hire Steakley to repair a water line leak. They told me they would get back to me with a quote. It was a big job and I was willing to pay. I got a call from the office who told me they were declining my job but would not give me a reason. I asked to speak with the person who came to my property to find out more details to help me move forward and was told he doesn't want to speak to you. Terrible customer service. It's fine to turn work down, but they could have had the courtesy to tell me why. I will never call them again.

Steakley Plumbing used to be great & now not so much. One of their guys went out to repair a nasty water backup. The guy dislodged the blockage. Our tenants then asked if he would look at a slow drain upstairs, that they had forgotten to mention to me. This plumber told the tenant to use vinegar & baking soda. & then he left to go on vacation.

I called Steakley the next business day & left a message for the son, who may be running the business more, since Jack is semiretired. I did not receive a phone call & three days later, called him. He offered to send out someone that day, which I appreciated. The tenants took care of the slow drain already with Draino, so I cancelled.

I will not be using them again.

Before I met someone who knew what they were doing I probably would have raved about this company.  After I did I can't help but feel as though I flushed all that money down the toilet.

Top 3 long stories short:

1) 1940s house no water pressure $3000 new main line lot of changes inside no better.  (guy who knew what he was doing bought $200 worth of pex and supplies and with $150-300 in labor redid 300 feet of line and fixed it) - 5 visits, several days off work for them to do nothing that helped.

2) Needed to have 2 pipes added to a line as we were building an addition - lines were added, toilet upstairs started flushing boiling water, they re-crossed the lines, no water in sink, re-re-crossed lines, I ended up with a pipe monstrosity that looked like Charlie Brown's shirt - aformentioned plumber who knew what he was doing looked at it and asked if they were stoned.  They managed to charge nearly $1000 for 2 stoned guys to stand around for 6 hours and run a pipe into an unfinished wall (should have taken 30 minutes)

3) and this is the good one - these are the plumbers my mother used.  She passed away in 2003, while going through her accounts and settling things I found they were charging her even more than they were charging me for simple crap.. I mean, really...

I seem to remember them being really good to work with when she first found them... but man, any quotes I got from them in the past 5 years have been in their own ballpark far far away from reality.

Yeah, I got burned from not knowing, charged double plumber rates for 1/4th of an operating plumber, didn't know what was involved and went along with it.  With the last job they did for me (which will be the last job they do for me) I still have the evidence if anyone wants a picture of the worst pipe-welding fiasco ever.  I'm not just an anonymous yelper, I'm also someone with a digital camera!

It has been 3 years since I even contacted them for a quote as really, burned more than once, but realized I'd been burned a lot..

I'm sorry, but I cannot recommend these plumbers to anyone.  My mother referred them to me because they installed a new water heater in her home.  I scheduled an appointment with them to have a dishwasher installed and explained that we had never had a dishwasher before.  The guys showed up 30 minutes early and I had to negotiate with my boss to leave work to meet them.  When I took them to the kitchen, they told me they had to have a countertop to screw it into.  I had no idea.  They explained they would still have to charge me $85/hr, so I asked them to clear out a drain; otherwise, they would've been there for five minutes.  I asked them to take a look at setting up the dishwasher so they'd have everything, and we'd be set the next time they came around.

I schedule the next appointment and they show up more on time.  It's also just one guy this time.  We had a countertop installed and I'm doing some housework and he tells me he needs to leave and get a part.  #1) I asked him the first time he was here to look at everything, #2) he was gone for an hour.  I live 8 minutes from Home Depot and Steakley's office and showroom.  Really made me upset.  Anyways, the dishwasher is installed, we pay in full and he's gone.

Less than a month later I get an invoice stating we're past due.  I've never had a late bill in my life and I call the company.  They tell me I have to drive down there and show them the receipt that says paid in full.  The office staff was unkind, and I was being extremely patient in what was a frustrating situation.  They only apologized right at the very end.  I swore never to deal with them again--not to their faces, just in my head.

Fast forward three months--I have a problem with dirty water backing up into my dishwasher.  Not to be fooled into paying another three hours for a dishwasher, the neighborhood handyman comes out and tells me it wasn't installed correctly.  The dishwasher is hooked up to my disposal and the whole thing isn't vented, which means the nasty disposal water is backing up into my dishwasher.  I Google to verify this guy's not full of crap and he's right--it's not vented.  Not only that, but general consensus among Mr. Handyman, Google, and the second set of plumbers that came out is that this is now standard practice--install dishwasher--install vent.

Dishwasher=$400 + Jack Steakley labor $350 + repairs because of Jack Steakley $50 = way.too.much

I do not recommend these plumbers.

Came out to look at a dripping shower head. Tighten two handle screws and left.
Got a bill for $165.00. They said that this was their minimum fee.
Will be looking for another company in the future.