Best Businesses in Tennessee

TERRIBLE CUSTOMER SERVICE AND EVEN WORSE KNOWLEDGE!!!!
I was referred to Helton's from my home warranty company for repair of my mini split A/C unit.  The first appointment, the technician was supposed to arrive between 8am and 11am.  I made it clear to the scheduler that I had an appointment that could not be rescheduled at noon.  The technician finally arrived at my home at 11:30am after several phone calls.  He had zero knowledge of mini split systems and was not shy about admitting that (why would they send this tech in the first place?).  He gave it a brief look over (seriously just a look. no touching or taking things apart) and said it seemed to be working fine.  I asked several questions regarding the general operating system of this unit, all of which he was unable to answer.  He then asked for a check.  
Three days later, the compressor froze and spewed ice all over my room.  My home warranty company again referred me to Helton's.  I spoke with the scheduler and set up an appointment for the following day between 8am and noon. At 12:00, when I still hadn't heard from a tech, I called.  I was told that they tried calling my home warranty company to let them know that they don't have any technicians with knowledge of mini split systems, but were on hold for too long so gave up.  NO ONE FROM HELTON'S BOTHERED TO CALL ME (the customer) and inform me that my appointment had been cancelled and they would not be sending anyone out. RUDE AND INCONSIDERATE OF OTHER PEOPLE'S TIME.

Shower stem valve thing broke and had a previous plumber come out and replaced it 3 different times said I was being hard on it . Ronnie from plumbing unlimited came out and saw corrosion inside the manifold that keeps ruining stems . Ronnie Replace the entire manifold and Everything needed . Works perfect now . Very fast and professional . Keep up the good work Ronnie

Jeremy was communicative and professional. We had a leaking hose bib that needed to be replaced. It got to the point we could hear water running all day long and it was clear we really needed to get it fixed. Not only was he quick, he was the lowest quote we received by far. I didn't realize that they're located in Murfreesboro. If I had, I probably wouldn't have considered them for the job, but I'm so grateful it worked out the way it did because we couldn't be happier with their work. We will definitely keep them in mind for future plumbing needs.

We have had several pin holes leaks in our water pipes from 1995. Once we discovered another active leak we decided it was best to replace the existing pipes. Mr. Rooter came out immediately to give us a quote. The quote was equilivent to other quotes. The guys were quick and professional. They were willing to come the next day, but due to our schedules we set it for the next day. They finished in one day, and we could not be more pleased. When leaving They were concerned enough to mention we should get hose bibs, or wrap the outside water spighats to protect them from the cold pending cold weather. The peace of mind is priceless and would definitely recommend this crew. ​

We are so grateful for Arty! A trustworthy guy who did a great job servicing and installing our A/c units and hot water heater almost 2 yrs ago now. We highly recommend him. He took his time to explain what was going on with our hot water heater and was able to help us get a few more months out of an old unit. Then when it was time to replace he discounted the fee we had already paid.

He even came out to help me change a battery on the wall thermostat because I had no idea how. Such a nice guy!

Best plumber out there! I feel confident calling R & A because I know I will be taken care of. We were having issues, Jeff came out just a couple days later and helped us at such a reasonable price. The customer service is top notch - you are treated as though you are their family. If you are looking for a plumber, look no further! Hands down the best in Middle TN.

Timely response, great service. Would absolutely recommend Josh and his team, and will use them again personally if I have another issue.

I had a tight schedule and Tony was able to meet my needs. Installation, inspection, and completion in one day. Also, saved a couple thousand dollars by relocating the unit. The whole installation team was on point. Highly recommend this great company.

These guys took care of me! I got quotes from 3 other plumbers and not only did Parthenon beat everyone else, they also charged less than their initial quote! They went above and beyond in cleaning up and doing some final touches that they didn't have to. I'm very thankful for Parthenon.

Poor communication. They may be OK plumbers,  but kept me waiting at the job site until I gave up. Calling them before, during and after the agreed-upon time just gave a recording. Never again

Very overpriced for a filler valve replacement.  Wow,could've watched youtube and saved $200. Part was $20. He was 120.00 an hour plus 50.00 service charge
What a ripoff. Not to mention  they had serviced same thing a year ago. Not a good track record. I should have learned, I guess

First time I used A&H was for a whole house repiping with PEX. They got the job because Rick impressed me from the start, and that impression never faded.  Communicated before the job, fielded questions both before  and during, all around professional.  Rick and his crew paid attention to details (like cleaning/vaccuming up messes at the end of each work day) and though they encountered several challenges with this job, a few endemic to older houses, they rolled with it, and had solutions that demonstrated their decades of experience dealing with such things.  Couldn't be happier with either Rick, his crew, or the finished work.  Plumbing inspector wasn't here long at all - he knew quality work when he saw it, they didn't miss a thing.  Could not recommend A&H more strongly.

The actual work was good, however the service was horrible. The first day, Michael, the plumber was almost two hours late, today he was over two hours late. While there were storms today, what was his reason for being so late the first visit?

When he arrived on Tuesday, he stood in the front door way. We had already given up on him coming and let the cat roam around the house. I asked him to please close the door three times and he ignored me.  The fourth time, after I asked, he finally decided to shut the door after I started to reach around to shut it.

The concept of shutting the door must have evaded him again. He let the storm door flap in the wind and it broke off the frame. I discovered it was broken when I heard something hitting the side of the house near our patio and found the bottom of the door had broken away. He never said anything about this to us, even when I commented on it and tied the door shut with a yoga strap until I can get someone out here to replace it.

The young woman who answers their phone does not want to hear complaints and hung up on me mid-sentence when I called to see if he was coming this morning. I messaged them via FB. No response.

It was later this afternoon when we noticed he'd left the heavy lid off the water meter/on-off valve.  A fitting coda for dealing with someone we will never hire again.

Had technician to house to recharge AC unit. He made up a BS story, tried to tell me my 5 year old evaporator coil had three leaks in it, claimed it was due to inferior builders grade brand, and wanted to replace the evaporator coil, which costs under $400, with an upgraded coil, all for $2200! Warning! Warning! Do not use this company,

Ron is a great plumber. But zero customer service skills. Will not return calls, not concerned about your timeline or your needs. It's basically his way or the highway. He did do some great work for me, but there is an issue now after a couple years and I have tried multiple times to reach out to him with no response. Is it too much to ask for someone to return a text?

They should really have their guys looking more professional. A guy showed up at my home and I didn't open the door because of how he was dressed. This company could indeed use some professional upgrade.

This company does not hold to their word of doing a job. Did not bother to call back after repeated inquiries to when would they start work. Their motto is you can count on us!.
Nothing could be further from the truth.