Best Businesses in Tennessee

TERRIBLE CUSTOMER SERVICE AND EVEN WORSE KNOWLEDGE!!!!
I was referred to Helton's from my home warranty company for repair of my mini split A/C unit.  The first appointment, the technician was supposed to arrive between 8am and 11am.  I made it clear to the scheduler that I had an appointment that could not be rescheduled at noon.  The technician finally arrived at my home at 11:30am after several phone calls.  He had zero knowledge of mini split systems and was not shy about admitting that (why would they send this tech in the first place?).  He gave it a brief look over (seriously just a look. no touching or taking things apart) and said it seemed to be working fine.  I asked several questions regarding the general operating system of this unit, all of which he was unable to answer.  He then asked for a check.  
Three days later, the compressor froze and spewed ice all over my room.  My home warranty company again referred me to Helton's.  I spoke with the scheduler and set up an appointment for the following day between 8am and noon. At 12:00, when I still hadn't heard from a tech, I called.  I was told that they tried calling my home warranty company to let them know that they don't have any technicians with knowledge of mini split systems, but were on hold for too long so gave up.  NO ONE FROM HELTON'S BOTHERED TO CALL ME (the customer) and inform me that my appointment had been cancelled and they would not be sending anyone out. RUDE AND INCONSIDERATE OF OTHER PEOPLE'S TIME.

Shower stem valve thing broke and had a previous plumber come out and replaced it 3 different times said I was being hard on it . Ronnie from plumbing unlimited came out and saw corrosion inside the manifold that keeps ruining stems . Ronnie Replace the entire manifold and Everything needed . Works perfect now . Very fast and professional . Keep up the good work Ronnie

We had a small gas leak and season came to the rescue...

We couldn't be happier and can highly recommend them!

Worked on the weekend to make sure we were good to go!

We have had several pin holes leaks in our water pipes from 1995. Once we discovered another active leak we decided it was best to replace the existing pipes. Mr. Rooter came out immediately to give us a quote. The quote was equilivent to other quotes. The guys were quick and professional. They were willing to come the next day, but due to our schedules we set it for the next day. They finished in one day, and we could not be more pleased. When leaving They were concerned enough to mention we should get hose bibs, or wrap the outside water spighats to protect them from the cold pending cold weather. The peace of mind is priceless and would definitely recommend this crew. ​

I would highly recommend Austen with First Class Plumbing. They gave us a same-day quote, the price was extremely reasonable, and the unit was installed quickly and carefully. They covered the stairwell and kept the process very clean. Overall, a first-class job.

Best plumber out there! I feel confident calling R & A because I know I will be taken care of. We were having issues, Jeff came out just a couple days later and helped us at such a reasonable price. The customer service is top notch - you are treated as though you are their family. If you are looking for a plumber, look no further! Hands down the best in Middle TN.

I highly recommend SOS plumbing. They are prompt, courteous, professional and most importantly get the job done correctly the first time. I had them out to fix a few issues a couple weeks ago. Today I had a leaky kitchen sink that wasn't part of my original fixes from a couple weeks ago. They were fast in coming out to repair. If I could give more than 5 stars, I would.

I had a tight schedule and Tony was able to meet my needs. Installation, inspection, and completion in one day. Also, saved a couple thousand dollars by relocating the unit. The whole installation team was on point. Highly recommend this great company.

Great service! Parthenon got our new HVAC unit installed within 3 days of calling for service! We have used Parthenon for plumbing as well. Will use again.

After having a handy man come out and attempt to snake our kitchen drain unsuccessfully, we finally found Bellevue First.  Jason came out the very next day and fixed the problem (that other places told us was a long shot) in under an hour.  He was polite, explained everything thoroughly, worked efficiently, and fixed a pipe that our handy man broke (we had no idea). Highly recommend!

American Plumbing Co was a luck of the draw sort of thing.  Our direct vent water heater died on us, and I scrambled and called as many plumbers as I could.  Brad, with American Plumbing Co was the first to respond in person; he was there about 45 minutes after I called.  He got to deliver both the news of it can't be fixed and it's not cheap.  He then quickly encouraged me to shop around while he put together a couple of options and estimates.  I did shop around; the costs were depressing, but Brad called me back about an hour later with 3 of the best options and estimates I had received.  He was also able to come out the very next afternoon and install our new water heater.  Spending that kind of money unexpectedly for a water heater wasn't my idea of fun, but Brad made the experience a better and easier one.

Would give more stars if I could! Called to have our spigot leaks fixed. They came the next day and were very professional and friendly. They didn't try to upsale or rip me off. They repaired the spigots and only charged the service fee plus 2 bucks for the parts they replaced. Will use them for all my plumbing needs in the future!

Since then we've had them back out two more times for other issues. Same great service each time. Can't say enough great things about this company!

Was given a window between 12-2, at 200, I hadnt heard anything so I contacted the office. They said they didn't know where their guy was but said they could contact him if I wanted. Heard back at 230 that could be there at 330 but had to leave at 400. Just an absolute embarrassment of a business.

Rude and unorganized! I got a new condenser, but there was no paperwork given to me on the day of installation. I was promised that they would get the paperwork to me the following week so that we could pay. Over a month went by, and no word from them. Finally, Jeff called, rudely asking for payment. When we explained we were waiting on paperwork, it was emailed to us with half of the warranty in writing, but the other half missing. I had called several times asking for the other portion of the warranty, but it was never sent. At one point, it was promised to be mailed rather than sent through email, but that did not happen either. A bill was sent, but not my warranty info. All I needed to provide my payment was my warranty in writing, but the people at Donelson Heating & Air acted like I was stalling on my payment. So, rather than giving me what I deserved as a customer, they sent an email threatening to send me to collections!! I will not be using this company again nor will I recommend it to anyone.

It took a month to finish a job Ron was hired for - that should have taken two days.  During the times he was at the site we found him napping in his truck, leaving the site a mess (left us without a toilet for 3 days), and he was habitually late to the site by two hours.  

Ended up hiring someone else to finish the job.

Just another ripoff company similar to Lee or Hiller. Had a backed up sink and running toilet. Simple repairs, right? Nope! The doof that came over installed something called a Studer valve under our sink, claiming that he was 100 percent sure that was our problem and not a clog. $200 later, our sink was still clogged, so he snaked it and, miracle of miracles, it got unclogged.  He also tried something with the toilet which didn't work so claimed we needed a $250 plastic part that we looked up and found costs $16.99 at Lowes. Also, instead of repairing washers on faucet, he claimed we needed entirely new sinks. All to say ..STEER CLEAR!! We did get partially reimbursed, but Midstate dragged their feet forever and made multiple excuses. Surely there are good and ethical companies out there, but this one ain't it!

This company does not hold to their word of doing a job. Did not bother to call back after repeated inquiries to when would they start work. Their motto is you can count on us!.
Nothing could be further from the truth.