Description
As a family-owned and operated business local to the area, we have built strong ties in Murfreesboro and surrounding communities. The people we serve are not just our customers, they're our neighbors, friends, and family. So when you give us a call, we treat you with the same courtesy and honesty that we would treat our loved ones. Our friendly technicians always take the time to listen to you and learn about your concerns and goals for your home. When you see an Airstream Services vehicle pull up on your property, you can take comfort in knowing that your home is in good hands. Over 4,000 families have benefited from our hard work and dedicated service, and we know that you will too.
HISTORY
Established in 2012.
From a lifetime dedication to fixing anything from remote control cars to circuit boards, was the reason I started my business. The satisfaction of fixing things and the enjoyment it gives me motivates my drive to excel everyday my skills.
ABOUT BUSINESS OWNER
My wife and I moved to Murfreesboro TN from Southern California back in 2005 in search for better opportunities and a better life for our future kids to come. Ever since I was young I've always had a passion for fixing everything from remote control cars to electrical circuits. It had been my dream to one day open a business to provide great customer service and ethical workmanship. In 2012 my dreams came true after many years of schooling and saving. We are now in a position to offer good, honest work for my now home town of Murfreesboro and surrounding cities. We know by providing ethical work we can develop a long term relationship with our clients instead of looking for a quick buck. We look forward to working with you in the future and develop a business relationship.
SERVICES
A/C Repair, A/C Installation, Heater Installation, Air Duct Installation, Battery Bank Services, Ductless A/C Services, Electric Furnace Repair, Electrical Panel Repair, Flame Sensor Repair, Gas Furnace Repair, Generator Repair, Home Theater Installation, Lighting Installation, Off-grid Solar System Services, Circuit Breaker Repair, Doorbell Repair, Ground-mounted solar panel repair, Roof-mounted solar panel repair, Virtual Consultations, Outlet Repair, Security System Installation, Smoke Detector Installation, Solar Panel Installation, Wiring Installation, Heater Repair, EV Charging Station Installation, Thermostat Repair, Air Duct Repair, Commercial Services, Electric Furnace Installation, Electrical Panel Installation, Emergency Services, Gas Furnace Installation, Generator Installation, Grid-tied Solar System Services, Inverter Services, Lighting Repair, Circuit Breaker Installation & Replace…, Doorbell Installation & Replacement, Ground-mounted solar panel installatio…, Roof-mounted solar panel installation, System Maintenance, Outlet Installation, Residential Services, Security System Repair, Meter Services, Solar Panel Repair, Wiring Repair, ,
Reviews
Kevin Y.
01/07/2023 12:00:00 SA
Have used airstream for several years. They are top notch. Very responsive and thorough
Angela Z.
01/11/2018 12:00:00 SA
We had such a wonderful experience with Airstream today! We had a leaking unit and placed a call to request a service call. Gus was able to come out just a few hours after I called. He was amazing to work with, thorough and so informative! We will be using this company any time we have a problem and won't hesitate to recommend Gus and his company to our friends!
Excellent customer service. The Airstream technician (I hate that I forgot his name) came to the house on the Friday after Thanksgiving. I was told earlier by a Hiller employee that there could be a crack in the heating element of the gas furnace and that I couldn't use the heat. I was also told that I needed to replace the either the heating element or the entire furnace. I was terrified of turning on the heat due to fear of a carbon monoxide leak. The Airstream technician did an incredibly thorough job to make sure that everything was alright. I now have a comfortably heated home. If and when I need to replace anything, I will be calling Airstream.
Airstream installed two 220 volt plugs and electric car chargers in my garage. They were fast and extremely professional. They set the chargers up and we were very happy with how it turned out!
Slade T.
08/09/2023 12:00:00 SA
I have used this company several times. They have fixed my HVAC and done yearly maintenance. Easy to schedule and on time. Up front and honest with pricing and no surprises. Can't recommend enough
I've used Airstream for a Tesla charger install including running new electrical lines and also for HVAC maintenance and repair. Both times I've worked with them, they've been super professional, fully transparent and open in communication and done great work. Both times they have responded quickly and had the work completed in a timely manner. Their pricing is fair their people are friendly and the customer service is great. I would recommend them hands down without hesitation.
Jared and Kyle installed a level 2 EV charger, surge protector, and Sense monitoring. They did a fantastic job and were very professional. Highly recommend Airstream for any electrical work you may need!
Great service. Great staff. Membership discount with great follow up and professionalism. Don't hesitate. This company is in it to win it.
Benjamin S.
07/09/2023 12:00:00 SA
Local and quality service. When my wife and I moved out to Smyrna, we needed an Electrician to set up the ethernet drops in our home. The quote we got from Airstream was competitive and their reviews were sound so I gave them a try. I was so happy with the service that I let them bid on upgrading my thermostats to Ecobees (that I had purchased) and they beat out my existing HVAC services company. While I had wanted to stay with that company, changes in my budget necessitated going with a different HVAC company. Airstream again came through with a competitive offer for maintaining my HVAC system. Not only that but they correctly diagnosed an issue that had eluded my previous provider while I could have gotten it repaired under the builder's warranty, and repaired it at a fair price.
I'm still looking for a good plumber but I am very happy with the HVAC/Electrical company I have found. That said I have been very happy with the services they have provided thus far and plan to continue using them in the future.
Ryann L.
02/10/2023 12:00:00 SA
We needed an electric charger for our car. The communication was great! They were super quick to schedule and text to let you know where the tech was when they were on their way. Both Jared and Connor were professional and got the job done in a timely manner! Would totally recommend!
Andrew R.
03/05/2018 12:00:00 SA
This company is outstanding. They fulfilled their job obligations and went above and beyond. Airstream offered many options, upon my request, of ways to remedy my broken HVAC unit. They had the best competitive deals after checking with several companies that offered similar products and installation. In the end, Airstream helped me make a great decision to replace my HVAC unit and through their professionalism, quality installation, and timely correspondence they made a customer for life.
And a special recognition to the installers (Adam and his assistant) for their courteous and efficient hard work.
And thank you to Gus for his understanding. He stayed in good contact throughout the process. Considering I was acting with the patience of a 7 year old the night before a fieldtrip, while waiting on Christmas morning, in line to get a signature from Mickey Mouse, during a petting zoo grand opening.... Gus was able to maintain his composure and answer my extensive questions and curtail my needy attitude... (I get very squeamish when having to make expensive financial decisions).
I would strongly recommend Airstream to anyone.
Quick response in peak season. Very knowledgeable and willing to go the extra mile to get parts under warranty even though I didn't ask. Reasonably priced quality service with a smile. I won't call anybody else. Thank you!!
Aaron A.
09/05/2014 12:00:00 SA
Great! Was here early and walked me through what he was servicing. Totally fair price. Highly recommended!
Very friendly staff!
I think we may have gotten a tech that didn't have as much experience as others in the company may have. We were initially told nothing was wrong with our AC unit and so we then requested a bi-yearly tune up, within a few minutes we were told something had changed, a part was broken and it would cost $1200 to replace it. We did end up using a different company, which we knew the owner personally, for our needs. We were told by the second company that our unit was fine and they proceeded to do a tune up and our AC unit was running very cool and has had no problems since, a $200 cost compared to $1200. We were initially disappointed and frustrated with our service that Airstream provided, a potentially unnecessary and expensive one, but when I called to discuss it they went above and beyond to make it right with us, offering to refunding all of our money. Again, I think we were a rare case of not receiving quality service, and the office staff was very professional about it.
To be fair, Airstream has the best customer service of any HVAC company I've ever dealt with. Their techs were always in constant communication, they showed up when they said they would, and answered all questions.
BUT...you're going to pay for this service, and I mean REALLY pay. Like to the tune of 2x-3x the rate for other companies.
I was quoted almost $3K for a job to fix a residential heat pump, where the refrigerant had leaked out due to a leak in the system. That's $3K for 4 hours of work and 10 lbs of refrigerant. Take away the ~$300 for refrigerant and you're at about $650 PER HOUR (parts were covered under the HVAC manufacturer warranty). That's INSANE !
I ultimately went with a different LICENSED HVAC company (and paid less than half that) when Airstream told me how much they were charging for the refrigerant itself - they were charging $150/lb (NOT A TYPO, YOU READ THAT RIGHT !) for refirgerant that cost them ~$14/lb and for which other HVAC companies are charging ~$30/lb.
I'll happily pay a REASONABLE rate for quality service, but a 1000% markup on refrigerant, that's borderline criminal !
They have been doing repairs and twice yearly maintenance on our heating and air-conditioner for 4 years and they do good work, timely, and reasonably priced.
Had a simple electrical repair that I didn't want to try myself. YouTube videos showed it was a five minute fix and in hindsight I should have done that.
I was able to get an appointment the next day. Technicians were professional.
On the downside, it was considerably more expensive than others would have been had I just waited another day (even with their loyalty program discount). Then a few days later they sent me seven texts at 6:36am begging for reviews on social media which woke up my family for no reason.
I was drawn to the family business idea and I'd use them again in a pinch, but they would not be my first call.
James C.
03/08/2023 12:00:00 SA
Hi Gustavo,
Yes you did refund the original fee and provided a new quote. However, the information here is accurate. The original quote was provided as stated previously. Your Customer Service professional advised me that the information provided may have been miss quoted but it is what provided. There may be a training issue or something else. My experience is what it was. Keeping it honest. Others experience may lead to different results. I say find out for yourself and communicate what you find your experience to be!
bradley a.
12/08/2022 12:00:00 SA
Overpriced. Knowledge lacking. If you're going to charge scale prices for service, that service needs to be on par. They send out kids that know very little. They shuffle you right on their supervisor who's gladly over white you. Try a n actual local independent. You'll get better service and value.
Ray R.
05/01/2020 12:00:00 SA
The folks are nice, friendly and responsive. However I've found they seem to charge 30-40% higher than most others I've dealt with. Based on their fees I give them 3 stars.
I had three different heating/ac technician come look at my AC unit and they weren't helpful. It wasn't cooling my townhouse and one technician added freon but it didn't keep my house cool. The other two looked to and both told me my unit was working fine and to call them if it doesn't, which it hasn't been. The technicians at Airstream was very helpful and detailed on what could be the problem(s) and gave me a diagnosis of what could cause my unit not cooling the house. I would definitely recommend using this company as they just don't go the easy route to fix something, but actually look into the problem to make sure what the problem is and give you options on what they can do.
Annice D.
10/01/2018 12:00:00 SA
I had a great experience with this company. My indoor blower wheel separated from the hub which caused a very loud noise inside the house. Airstream was recommended by my neighbors in our subdivision Facebook group. When I contacted them, the repairman whose name I believe was Andrew, came out within a couple hours and had to leave and locate the replacement part. He returned and installed the new part within an hour and my unit was back up and running. He was very professional and explained ever to me that needed to be done. I will be using them in the future and I would definitely recommend them to everyone!
We scheduled seasonal HVAC service, since our builders warranty expired. Great service overall. Upfront pricing, no hidden agendas, office staff friendly and knowledgeable. The day of service, our technician ( Scott) was punctual, knowledgeable and patient with all my follow-up questions. We ultimately decided on the VIP service package. Our first experience with Airstream Services was stress free.
Still having problems with the AC unit after the one year warranty expired.
I've been told the unit is not up to the standards for the size and quality of home.
Seriously? Why should I give you your competitors quotes? That's not very ethical of me, nor fair to them since they gave their best price without having to play games.
You were given a chance and you were way overpriced compared to others
Work has already been completed- at $910...(because I added an extra switch)
You can stop calling me now. It's disingenuous...as is any complement that ends with, However,
Work was good, just not market competitive for me.
Airstream Services is great! They are clean, thorough, very professional, and friendly (in person and over the phone). I could have saved a few dollars hiring someone else, but the peace of mind of knowing that things were done right, and having no last minute surprises or up-charges, has no price! Here's what they did for me: Upgraded a panel, Installed two EV chargers, Took care of permits, Contacted the electric company, etc. They were very professional and completed the job quickly. I'm so glad I chose Airstream Services for this job and I plan on using them on the future - I feel I will not get ripped off.
Jerry was very professional and knowledgeable. Couldn't fix issue on first visit but was back the next day with ordered part. He even proactively submitted the claim to warranty and we didn't have to lift a finger. Excellent service will definitely use Airstream for any future needs!
Phil M.
06/01/2023 12:00:00 SA
This is for a quote to fix a problem with ac units they quoted me an insane amount many thousands more for same work from other companies. I even told this guy I was getting multiple estimates and he still came back with crazy amount. I used them a couple times years ago I had no problems but this time I had to pass very disappointing. My advice to everyone make sure you get multiple estimates and take the time to learn what you need done so you could be better informed. Knowledge is power and worth plenty in the pocket.
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