Best in

They answered the phone upon the first phone call. They came out the same day. They fixed the problem the same day. They were polite, courteous and informative. Their prices were very reasonable.

I can't believe I never thought to leave a review before! Southtown Plumbing is the best! If you need a plumber, call them! Work is done quickly and professionally. I've used them, and so has my neighbor. Very trustworthy.

Let me start by stating that I typically never write reviews and my husband usually takes care of all repairs in the house. After discovering we had a hole in a pipe in our wall on a Sunday, my husband decided this is more that he really wanted to tackle. After clean up and a temporary fix to get us through to Monday, he made 4 calls to 4 companies based on reviews from the local FB site. One call back asked us to send pics and then he backed off, another said he could maybe stop by later in the day & to call when him back in the late afternoon (code for no thx), the third was in Elgin and was trying to see who'd be available to come to Schaumburg and then we got the call back from B&A.  They scheduled an appt to come out Tues morning.  They showed up on time as promised and got to work.  The initial problem was address and repaired quickly.  We then discovered the issue was bigger than we originally thought.  Corrosion in one pipe meant problems with the others.  Ultimately they had to schedule a second appt to break into the concrete to make the fix.  They came back as promised and fixed the issue. It was the best case scenario thankfully!  I was scared to look at the bill for the two visits but it was honestly a great surprise.  They were very reasonable and the total came in less then the deductible on our homeowners policy! A big thank you to Jim & Ryan for a job well done!  I highly recommend B&A!

Joe was an incredible find when we moved into an old house.  He's easy to contact, arrives when scheduled and does outstanding work.  He stepped in at the last minute during a big project when another plumber that the village recommended turned out to be a disaster.

A must if you want quality, affordable, plumbing service.. Also they have great personalities, helps with other odd jobs... Will be recommending to all contacts..

Had received a quote from another plumber for my cabin in Three Oaks.  Thought it was somehwat high so decided to get a second quote before proceeding...so glad I did!  Not only was Goodman lower but my experience from initial call to on-site completion was top-notch on all.  Nick (owner) took time to explain the issues and even though they ran into an unexpected on-site issue (I actually had a 120v water heater versus a 220v), he was able to pivot immediately and get a new unit in and install it the very next morning in time for guests arriving following day.   Could not recommend this company enough - just an honest, efficient, professional small business that always make sure they have a happy and satisifed customer whatever it takes.  Thanks to Goodman team and will be recommending you to all the other owners at Lakeside Cabins!

I've turned to bob for help with a plumbing issue twice. He responds quickly and delivers great service

We needed help with removing our toilet and replacing the wax ring, but we didn't have the tool to cut a rusty screw. They were quick to respond to my initial call and flexible with coming later the following day when my husband was home from work. They arrived on time and were done very quickly, at an affordable price. Both men were polite, friendly, and social. We will definitely be saving their number for future needs!

We used Thiesse Plumbing one time, which was enough for us.  We had a flooding toliet back in May 2012 and they were referred to us by our relator, so we called them right away.  The sent someone out the following day, so their responsiveness was good.  However, the issues came into play when they didn't bring the necessary equipment to fix the issue, blamed us for it and required a return visit ($$$).

When our plumber indicated the tool he needed to complete the job wasn't available  I called the office to better understand the situation.  The woman on other end was condescending, patronizing and rude.  She blamed me (customer) for not explaining the plumbing problem correctly, questioned my knowledge of plumbing (which admittedly I have none, or I'd be completing the job myself:), and made an excuse as to why their equipment to complete the job wasn't available (in the shop).    Our perspective was that if a vendor comes unprepared to fix a problem, the customer shouldn't necessarily be charged for that mistake.  She once again blamed me for not explaining the problem (flooding toliet) correctly.    Both my husband and I had spoken to the office regarding the problem--which was pretty straightforward.

A four- hour plumbing job (which didn't need to last that long--entirely other story) ended up costing us nearly $600.   This happened over a year ago and at the time I was angry.   I wish I had written then, as I'd have remembered more of the specifics.  However, I recall enough to know I will never use them and never recommend them to anyone.  The customer experience is essential, allowing a customer to feel good about their interaction and experience with a company.....I can tell you this customer experience left a lasting and very negative impression.   I called my relator to convey these sentiments and she indicated she would no longer recommend, either.  She also noted that they had recently changed management?     Perhaps that's the reason for the decline in service?  Hard to know, but buyer beware.

worst service I have ever experienced.  I would not recommend this company to anyone looking for quality service.

Everything about dealing with King was happy. First, I called a few days ago, on Sunday, when my furnace quit. I was very happy to get an actual person, who asked a couple questions (along the lines of repair? replace?) and said someone would be out that day. ON A SUNDAY. Already, these guys have a customer for life. OK. Derek calls ahead, appears a bit later. He checks out the old furnace, we talk about options, cold spots, stuff like that. I chose a furnace, got a price, set installation (first available) for Tuesday - 2 days. The other places I talked to wouldn't even have a sales guy out until after that; good thing the outdoor temperature wasn't all that cold.

Installers came early Tuesday (yesterday), did a great job, showed me where to change the thing (forgot what it's called) in the humidifier and the filter in the furnace, even figured out how to get the Call for Service message off of my (not new) thermostat.

Very happy, and not freezing any more. Even the former cold spots in the house are nice and toasty.

Very good service! Bill Jr came out the same day for an estimate. He was polite and listened to my concerns, following up with a written estimate via email for the work.

I was able to get quite a bit of work scheduled the same week.  The price was fair and they were patient in explaining the details to me. The plumber that came out was fast and straightforward as we discussed the details. They gave me advice on the best way to proceed and left the final decision to me - always a plus in my book.

Really satisfied with their work!

Do Not Hire this person!!!
We recently hired him for a small shower renovation. We paid him $4k and he never finished the job. We had 3 separate plumbers check his work and All of them said it was incorrect. We ended up paying someone else to finish the job correctly. He ghosted us and never responded to us after he took our money. HORRIBLE! Please Do Not Hire Him!!!

Service completed one year ago and the leaking came back. Called Mike and the phone was answered the first time. Promised that he would called me back when he returned to the office but never did. The calls were then never answered. Very disappointed.