Best Salt Water System Installation in Phoenix AZ

Good job to all! These guys moved heaven and earth during a supply chain shortage to get my pool built and completed! It looks awesome!

We had contracted with Kangaroo Pools 4 years ago to install a Bionizer System on our brand new pool. The Bionizer is an Australian product and we were told by the salesman (Laurence) that the system was maintenance free and had hundreds of installations on commercial and residential pools.  Vince from Kangaroo Pools introduced himself as the Bionizer support for the greater Phoenix area and a seasoned professional. We had the system installed. It relies on copper interacting with the water to sanitize the pool without the need for chlorine. Immediately form the start of the system a trail of stains immersed from every water inlet into our pool and stained the fresh new pool plaster. We had to partially drain the pool and Vic e came out to acid was the fresh plaster and thought the stains were minimized they were still present. We allowed this as it was minimally visible. Another concern with the copper was it began to stain the stainless steel rings around the LED Pool lights. Within weeks, very gradually at first we began to notice marks on the pool floor. Thinking maybe this was a result of the pool cleaner we just accepted it. Vic en was contacted over these years to replace Copper cells, and adjust the system as needed. Progressively the staining got worse. We had the pool completely drained last month after Vince removed the Copper cell and we had the pool acid washed. All the while we had been in contact with Bionizer in Australia. My wife spoke with the owner of the company and he insisted that he stands by the product and it works. We voiced our concern to him that Vince was charging us for every service call for what clearly was a poor installation form the beginning and the product was staining our pool. We had three other pool service companies look at the pool and they all said they had never seen a pool stained so much form metal staining due to the copper cell not functioning correctly. Having drained the pool and acid washed it at our expense we asked Bionizer to have Kangaroo Pools (the only support in AZ for them btw) come out and correct part of the Bionizer system that was failing called the Eco Oxydizer. We voiced our concerns asking that they take care  of it or return our money. Shortly after that we received an email form Kangaroo Pools that they could no longer support or service our pool. So now no support at all in all of AZ, the company is based out of Australia and we are out the original $3,200.00 we paid for the system and installation not to mention the cost of repairs we have incurred for a system poorly installed that doesn't work. SO if possible I would stay clear of Bionizer and know if Kangaroo Pools installs a system for you they will cut and run if they know they cant get any more cash out of you.

Fantastic customer service! Very prompt and thorough. I highly recommend smart pools for new builds, repairs, and weekly service! They actually care about when customers.

After speaking to Cool Blue owner on the phone  they came in the next day and prepared my pool for draining  and arrived the  next morning at 8:00 AM and got my pool back working within 48 hours
They are extremely courteous and they work hard and are a true professional pool company
I would Highly suggest using Cool Blue Pool service, They have fair rates And provide exceptional service.
If you're looking for a good person to service your pool and be a partner with you look no further than Cool Blue Pool service & repairs.

Thank you Shane & Cool Blue Pool Service for keeping our pool looking beautiful.

At first they were great. But the last two months not dependable. We found plastic bags in both filters and alot of algae because they haven't shown up for three weeks!

Tony and Budget Pools did a great job coming out and refinishing our pool very quickly. The pool looks great and the cost couldn't be beat! Would definitely recommendd

Fantastic Pool Service! He was on time and thorough and very reasonably priced. My pool system was in abysmal shape and he got it running in no time at all

I purchased my home November 2021 and Sonoran newly remodeled/resurfaced the pool before I purchased it. Within a month of owning the home a pool leak was discovered coming from the pool light, and skimmer throat seal. I contacted Sonoran Water Custom Pools and Spa and was told because I am a new owner that the warranty is not transferrable. I thought to myself okay that's weird that they don't stand behind their service. So I went ahead and spent over $1000 to drain the pool and fix the leaks. Additionally it was recommended that I fix the foundation bellow my pool pump because the pump was placed over unstable ground.
Now 5 months later another water leak is discovered. This time the tile is found to be cracked leading to the pool steps. Why is the pool that is newly resurfaced already having cracks in the tile and pebble tec? Both my leak detection professional and pool maintenance person were surprised that this is happening so soon after the pool was resurfaced. The only logical answer as to why is that the pool company didn't fix all the problems under and around the pool before it was resurfaced.
I have reached out the Sonoran about these problems and haven't received a call back. If they are a reputable pool company they should care about the quality of their work and stand behind their services. I am afraid what other leaks and cracks this pool will have in the future because in less than 6 months I have had 3 sources of leaks. I do not recommend anyone uses this company until they start taking responsability for the services they provide.