Best Pool Heating System Repair in Phoenix AZ

Matt got our 12' pool, Kool deck, motor, valves and removal of Oleanders done in two weeks. I had 3 other quotes. Matt us the guy to go with! 623-255-2239

Kangaroo Pools performed waterline calcium removal for me one year ago.  The job was completed beautifully and we were 100% satisfied with the quality of the work, but holy smokes are these guys expensive! The pool was remodeled less than two years ago, so the calcium waterline problem wasn't very bad, but that didn't stop Kangaroo from charging me $350 for 120 feet of tile cleaning. So, this year I went to Harbor Freight, bought a soda blaster for $109 and a 50-pound bag of sodium bicarb for $40. Now I'm now able to get the exact same results at a fraction of the cost.  The attached photos are the job I was able to achieve on my own. You really don't need to pay for waterline calcium cleanup. I had no idea how easy it is to remove the waterline calcium.

Fantastic customer service! Very prompt and thorough. I highly recommend smart pools for new builds, repairs, and weekly service! They actually care about when customers.

Don't waste your time with this company. one week they didn't add chemicals to pool, (pool water was/is cloudy) or empty any of the baskets, they left my pump motor running when it wasn't primed up. I called (tried 3 times plus text before he finally answered his phone) and asked about everything. He said he wasn't sure and he would call his guy and call me right back. He had his technician come back out the next. he took care of everything except treating the water for its cloudiness (phosphates). The next week they emptied all the baskets, backwashed pool, added chems tabs to floater but didn't take care of the phosphate issue once again. they also didn't re prime the motor basket so motor was running once again with no water. Yes, you would think something is wrong with my pool itself but i went and primed up the pump and turned the timer on and you know what happened....everything started working including the Navigator in the pool that was not moving when they serviced and left motor running. I tried to call the company back and ask whats going on. 3 attempts to call and 2 texts messages over a 3 hour span nothing. won't answer or return my call. then finally i get a call back and he says he can no longer service my pool because I'm being to demanding....umm, no, I'm just asking why its so hard to do your job?!

I hope this helps anyone looking for future pool service.

When we knew we were going to build a pool, we got 4 quotes (wanted more but some company's didn't call us back....). Randy returned my call, agreed to meet at the house to give me a quote. He was the only one who called the day of the appointment to confirm (a professional detail nobody else performed). In honesty, his was the most expensive quote...yet....he also seemed the most professional. His contract is all inclusive: if a price goes up, you don't pay the increase. Once the contract is signed that is all you pay. From the time we signed our contract to the time the equipment was purchased the price went up $7K - we didn't pay another penny!

The quality of the work is terrific. The communication is the best. Randy (the owner) or Matt (Randy's assistant) show up to the site any time there's a sub contractor. I think the thing that really separates Desert Art Pools from other pool builders is that they build every pool as though they are building it for family!

While the pool isn't finished....we are days (maybe weeks) ahead of schedule. Let me ask you this, who do you know that is any days ahead of schedule in this post covid Summer of 2021? Neighbor across the street is months behind (he went with a company that didn't even call us back). Same neighbor has been uncharged thousands of dollars for unexpected work. With Desert Arts, if there's an unexpected expense....Desert Arts has it included -- no surprise contracting!

If you want a team that shows up, does the job, tries to do the job as quickly as possible, treats you like you are family and not just a check....I really do suggest you go with Desert Arts.  

We will continue to use them post pool build as our pool service people.

Tony and his guys did a great job replacing our Kool decking.  The price was right, and they delivered as promised.  The deck looks great.  Tony was very responsive and did everything that he said he would.  Thank you!

I was so impressed with the professionalism of Chris Love.  He communicated well and gave a very reasonable estimate and timeframe to complete the pool deck of our home.  You will not go wrong using Chris and his team!1

I purchased my home November 2021 and Sonoran newly remodeled/resurfaced the pool before I purchased it. Within a month of owning the home a pool leak was discovered coming from the pool light, and skimmer throat seal. I contacted Sonoran Water Custom Pools and Spa and was told because I am a new owner that the warranty is not transferrable. I thought to myself okay that's weird that they don't stand behind their service. So I went ahead and spent over $1000 to drain the pool and fix the leaks. Additionally it was recommended that I fix the foundation bellow my pool pump because the pump was placed over unstable ground.
Now 5 months later another water leak is discovered. This time the tile is found to be cracked leading to the pool steps. Why is the pool that is newly resurfaced already having cracks in the tile and pebble tec? Both my leak detection professional and pool maintenance person were surprised that this is happening so soon after the pool was resurfaced. The only logical answer as to why is that the pool company didn't fix all the problems under and around the pool before it was resurfaced.
I have reached out the Sonoran about these problems and haven't received a call back. If they are a reputable pool company they should care about the quality of their work and stand behind their services. I am afraid what other leaks and cracks this pool will have in the future because in less than 6 months I have had 3 sources of leaks. I do not recommend anyone uses this company until they start taking responsability for the services they provide.