Best Full House Design in Phoenix AZ

Irving, was punctual, efficient, asked all the right questions and then got to work. My job went smooth, I would recommend.  Thank you.

We were introduced to this company (Tabitha) from a contractor we were going to hire to do a renovation on a home we just bought.  He sent us to Renovation Inc to look at various materials for cabinets, shower, floors & countertops.  From the start Tabitha was very unfriendly and acted like we were taking up her precious time.  The store hours on the door say they are open on Saturday, but in a conversation with Tabitha, who came off as very snotty, told us that they are wrong and they just started to close on Saturday.  Luckily, we had an appointmen but we arrived early thinking we could look around the showroom until our appointment time. Once they arrived, we were introduced to the couple.   The husband was very nice and friendly.  Tabitha was not.  She never smiled, never tried to build a rapport with us - didn't seem to care about earning our business.  She may be talented in decorating, but she is not talented when it comes to connecting with a customer, making the customer feel that they matter, and that she wanted our business.  In today's market, there are a lot of design options.  Tabitha really needs to learn the importance of customer interaction and the importance of it.  Her interaction told us that she thought was too busy and good for us and didn't want to say or do anything to prove otherwise.  In text messages she never said thank you or you're welcome.  Honestly, she is the rudest person I've ever seen who owned a business and who supposedly wants to work with people and earn business.  

We took samples with us, and she told us she was going to meet with the contractor at the house to do measurements.  We sent photos of our choices and of course, promised to bring the samples back asap.  There was a miscommunication, and she was unwilling to do get the measurements done, even though it was her and the contractor's miscommunication fault.  I was having dental surgery trying to accommodate her busy schedule.   With all of this we decided that it was obvious Tabitha did not want our business and the contractor also lost our business because of her lack of customer service and  flexibility.  Once we fired them she kept texting us asking for the samples even though we promised we would return them within 48 hours - which we did.  WIth the exception of the husband, the other guy that was there when the samples were dropped off was as unfriendly as Tabitha.  Hopefully this review will help her learn that the customer is the basis of a business - not her so-called talent.  I would stay away!

Buyer beware!!

We chose D & S for our kitchen remodel in July of 2014 from a recommendation of a friend and because of their reasonable prices. We chose the Cherry cabinets and Silestone Stellar Snow quartz countertop.  About 6 - 8 mos ago we began noticing cracks along the seem lines of the quartz.  I contacted Chloe at D&S and she came out to take a look. Bottom line is she told me it was due to placing hot things on the countertop and the Mfr would not warranty this.  I contacted the Mfr, Consentino and sent them pictures.  I was told that the cracks appear to be stress cracks from improper installation.  Chloe told me that she only warranties her work for 1 year, and the best she could do is put epoxy in the cracks (which makes them very noticeable).  This is a large kitchen and countertops cannot be replaced piece meal as the color will be off.  On top of that to replace countertops we will have to redo the backsplash as well.  We were told that quartz holds up the best but apparently, only if it is installed properly.  Reputable companies will stand behind their work. D & S does not.  I expected my beautiful kitchen remodel to last at least 12 years or more, not less than 5 years.  What a disappointment!

We are extremely happy with the cabinets!  Rodney and the team were really helpful and patient with helping us pick out the perfect design, and the installation was quick, but at the same time, very thorough.  The cabinets look amazing.