Renovation

Great resource for remodeling a home! Lots of fabulous samples. Friendly and knowledgeable help! Will definitely use them again in the future.

We were introduced to this company (Tabitha) from a contractor we were going to hire to do a renovation on a home we just bought.  He sent us to Renovation Inc to look at various materials for cabinets, shower, floors & countertops.  From the start Tabitha was very unfriendly and acted like we were taking up her precious time.  The store hours on the door say they are open on Saturday, but in a conversation with Tabitha, who came off as very snotty, told us that they are wrong and they just started to close on Saturday.  Luckily, we had an appointmen but we arrived early thinking we could look around the showroom until our appointment time. Once they arrived, we were introduced to the couple.   The husband was very nice and friendly.  Tabitha was not.  She never smiled, never tried to build a rapport with us - didn't seem to care about earning our business.  She may be talented in decorating, but she is not talented when it comes to connecting with a customer, making the customer feel that they matter, and that she wanted our business.  In today's market, there are a lot of design options.  Tabitha really needs to learn the importance of customer interaction and the importance of it.  Her interaction told us that she thought was too busy and good for us and didn't want to say or do anything to prove otherwise.  In text messages she never said thank you or you're welcome.  Honestly, she is the rudest person I've ever seen who owned a business and who supposedly wants to work with people and earn business.  

We took samples with us, and she told us she was going to meet with the contractor at the house to do measurements.  We sent photos of our choices and of course, promised to bring the samples back asap.  There was a miscommunication, and she was unwilling to do get the measurements done, even though it was her and the contractor's miscommunication fault.  I was having dental surgery trying to accommodate her busy schedule.   With all of this we decided that it was obvious Tabitha did not want our business and the contractor also lost our business because of her lack of customer service and  flexibility.  Once we fired them she kept texting us asking for the samples even though we promised we would return them within 48 hours - which we did.  WIth the exception of the husband, the other guy that was there when the samples were dropped off was as unfriendly as Tabitha.  Hopefully this review will help her learn that the customer is the basis of a business - not her so-called talent.  I would stay away!

I visited the showroom and liked what I saw, so I scheduled an appointment for an in-home estimate.  After receiving two confirmations and clearing my calendar to meet, no one from the company showed up to the appointment.  No call, no email, no text, no explanation.  

Yelpers, if you are looking to remodel your kitchen, I recommend doing business elsewhere.   This is a new business that is, apparently, not ready for customers.

Love this business! Completely gutted and remodeled my entire kitchen...it's beautiful now and so, so much more functional than the kitchen I had to utilize in my patio home since moving here in 1992. Sam, Larry, Joe and David are so amazing as are Georgiana and Tabitha! Any issues were satisfactorily with in a very timely manner with good results.
Would highly recommend this business!

The Remodel store is a local company that we didn't even know about until we attended a neighborhood fair. They transformed my shower. Georgina and Sam were professional and easy to work with. I didn't feel like they overcharged me. We had some minor issues but we were sure to let them know right away. They were quick to take action to remediate the situation and also didn't hesitate to apologize when necessary.

Just had my kitchen and bathroom remodeled by them. All went down according to plan and now i have a beautiful kitchen and bathroom that i just love coming home to. Unbelievable! Thanks guys! Customer for life.

Georgianna and Sam have been amazing throughout my floor replacement.  I had gross carpet and original tile throughout my home, and decided to put in the waterproof LVP flooring.  They matched the price that I received from another store, and even beat the demo pricing and other line items on the quote.   The floor is amazing, and Rocky, the installer, has been wonderful. I couldn't have asked for a better company to work for, as it has been easier than I thought.  Both the owners and installer are very fast to answer the phone and any questions that I had throughout the process.  I would highly recommend Remodel Store & More to anyone looking to update their house.  They don't just do flooring- they do it all!