Best Child Safe Cleaning in Phoenix AZ

Dawnesha was outstanding.   My house was very, very dirty, sad to say.   Due to COVID the house went uncleaned for months, except superficial cleaning by me.   After she finished, it was sparkling clean.   Dawnesha found dirty areas I never thought of.   I have always been pleased with Maid Easy, and this time was no different.   I give my highest recommendation to Maid Easy in general and Dawnesha in particular.   Additional, she was very careful due to COVID and wore her mask and kept her distance from me.

we love eco mama! the happiest & kindest employees and fantastic customer service. chelsea is part of my normal team and i'm always so grateful to see her. she really goes out of her way to make sure we're happy every two weeks, explains my home's nuances to the rest of the team if they haven't visited before, and carries super positive energy that's contagious. thank you all - i'll continue to recommend you to friends!

Parker's Commercial Cleaning is WONDERFUL! We called and spoke with Daniel about cleaning our office. Daniel was polite, professional and was punctual. After discussing our office cleaning needs, Daniel went above and beyond our expectations. We will continue to use Parker's Commercial Cleaning.

I'm an employee of opulence cleaning been working with Rebecca for 4 months amazing boss... I will never have any negative to say about her or her business because  Rebecca is a professional and perfectionist very detailed and observant  when it comes to cleaning I tought I was a good cleaners  untill I stared working with her I was wait I wasn't cleaning  my husband sees the difference as well he's baby really .. I love my job and love what I do and thanks to her I am the cleaner that I am now she thought me alot since day one and never had an issue with her or her business and I'm pretty sure if I ever did she would go out of her way to  fix it immediately thats the person that she is I've seen her work hard for us and her clients every day none stop she always checking up on me and  my crew making sure we doing well and taken care of I'm pretty sure the other employees will agree with me. Rebecca  keep been the great boss and business that u are..

I had an extremely disappointing experience with this company.  While I can't speak to how well they actually clean one's house, I can definitely rate how much they value customer service.

On a Friday, I called them and negotiated a rate for biweekly service.  It would start the following Thursday at 10am.  When the time arrived, they didn't.  It was like being flaked on.  

I checked my email and saw that at 2:29am, they had sent an email saying that my service would be the next day, Friday, at 9:30am.  It was odd as no one had contacted me for the change in service.

I called to find out what happened.  I left a vmail at roughly 3:30pm.  Rose called me back after 5pm, after hours.  Here's where things get pretty bad.  She wasn't apologetic and didn't believe me about the correct appointment day.  I told her that I have a text to prove it.  She asked if I had an email.  I went and looked and found the email saying that the appointment was indeed for Thursday and forwarded it to her.  Only then did she believe me.  

But she wouldn't let me talk any further, always cutting me off saying that their business is now closed for the day and that she has a family to get to.  She spoke at length about what the priority list is, how their times work, doing a good job, etc.  But because she wouldn't let me speak, I couldn't inform her that I didn't like the appointment time of 9:30am the next day and had booked 10am for a reason.

Cut to the next day, which is actually today as I write.  She sent me an email saying that because they didn't meet their Thursday obligation, they would discount today by 10%.  Yay!  A whopping 10%.  But get this...  she also wrote that she wouldn't honor the price quoted to me the previous Friday!  She said her colleague had made a mistake with the quote.  She also said her colleague had changed my appointment time to try and meet my original request for Friday.  This is actually true as far as what I originally preferred, Friday, but not at 10am.  However, they never told me of the change and Rose acts like they did me a favor and didn't make a mistake!  It's unbelievable.  Just because a person said they'd prefer Friday one week ago doesn't mean that nothing's changed.  It also doesn't mean that you change their appointment time without telling them.

Needless to say, there's really bad energy here and I cancelled the whole thing.  Why am I giving two stars and not one?  I think Rose wants to provide good customer service, but doesn't know how.  In other words, I think she means well and I'd be cheering for her to get it right.  She just isn't there yet.  Her company failed to make an appointment, changed the time without informing the customer or even asking if that time would work, and tried to make up for it with a one time 10% discount but with the caveat that she won't honor her company's initial quote.  Wow.  I don't believe in the expression, "The customer is always right."  But here, what I experienced is the opposite, "The customer is never right."

(Update per the owner's response:  She simply made up the part about a "previous cleaning company" as we've never had one.  

She's correct that I hung up on her last night.  After being interrupted enough times and told that she needs to get to her family, despite all of the continued talking she did, (one-sided and rude), I hung up.  I couldn't get a word in.  Clearly she wanted to get going more than she cared to provide customer service.  There was no raised voice and at most my tone could be described as exasperated.

Most importantly, please note that she doesn't refute the fact that we had an appointment for Thursday that her company didn't meet.  Yet, she focuses on everything but that and doesn't own up to it.  I guess "Integrity" includes flaking without taking responsibility or apologizing.  To the intelligent, independent Yelper, that says it all.)

Super meticulous and did a phenomenal job. They look at each house like it is their own and is the best we have seen. Thank you.

We just moved to the area from CA & I called around to have deep cleaning done. I was able to speak to Carrie who was so friendly & accommodating to my schedule. She and lady she brought with her (sorry forgot her name) did an excellent job!  It was great to come home to such a super clean house. They don't charge by the hour &/or cleaner which felt more reassuring to my wallet.  I think they are priced very competitively. Can't wait for the next cleaning!

Great communication and great work! I will be hiring Owen and his team again for other properties that need proper cleaning!

FANTASTIC SERVICE! I have used them for weekly full house cleaning for past two years.   Great quality and service!   I am picky and they always meet my standards.   In two years they have never canceled and are really reliable.  I also like supporting this women and veteran owned business !

Jamie is intuitive with her organizational skills. She communicates with compassion and understanding which allows for the energetic transformation of the space. She works with deep enthusiasm and she's able to see the transformation before she gets started. She is efficient and creates a structure that is easy to maintain. Jamie has a system that works. 3 dogs and 3 adults share this space.  Thanks to Jamie, I am filled with gratitude as I experience each day inside the transformation of my clean and organized home.

These guys did an immaculate job. My job requires me to work so much and I travel a lot. I'm gone about 4 to 5 months out of the year, which means I needed a cleaning pretty bad.  I put in a submission Sunday for a quote they got back to me in less than 10 minutes after hours. Talking about great customer service. Anyway they gave me a quote, it was a flat rate.  NO ADDED FEES OR ANYTHING!!! I have a 3 bedroom 2 bath home and for my deep cleaning I was charged $450 that's including steaming my floors and shampooing my carpet. I would recommend these guys any day of the week.

I will be giving this company a one-star rating because the man I spoke with (I think his name is Frankie) called me to discuss pricing. We came to an agreement and he sent me a contract. On the day he was supposed to come, he called to reschedule for another day, which was fine. However, on the day he was supposed to show up, he didn't answer his phone, Yelp messages, or emails, which came off as really sketchy. It's not a great way to do business, and thankfully, I found another cleaner in time. I strongly do not recommend this company."