Best Roller Repair in Phoenix AZ

Frank came when he said he would. It was around 4:30 PM on a Saturday. When he looked at the unit he saw that the chain had broken and that we needed a new spring. He gave us the price to repair our door. And since our motor was 15 years old, he gave us a price to replace the motor, repair the chain and replace the spring. I thought it was very reasonable. I asked him how long it would take and he said about 1.5 hours. I asked him if he wanted to spend the time now at 4:30 on a Saturday night. He said he wanted to take care of us and that he would fix everything that night. He stayed and by around 6:00 PM everything was in working order. Needless to say, we were very impressed.

One of my gates had swung shut and past the latch, bending the slider bar.

Alpha was quick to respond, provided a quick quote

Jason came out to my house, fixed the gate, installed a couple of stops to prevent the gates from opening in the wrong direction as promised.

We he arrived, we noticed the wall the gate was attached to, was separating from the house, he was able to straighten out the wall and installed a bracket to the wall and the house.

Everything is working great again.

I wouldn't hesitate to use Alpha again if needed.

Thank you Janek for repairing our double door springs. Excellent customer service from initial telephone call to repair. Very reasonable price too!

These guys are terrific, we started out with a fairly simple gate project, and then once started, headed off in a whole new direction. The end result was stunning. Our gates are beautiful and get nice comments from the neighborhood. There were a few snags along the way as the project evolved, but Scott and his crew overcame the obstacles and delivered beautiful finished product!

We had the best experience with Grease Monkey. Our security sensors stopped working so our garage door wasn't closing. Knowing this was the case, as they were recently replaced by A1 Garage, we asked A1 to come out and service them. A1 tried to tell us it was an issue with our springs and door and then proceeded to sell us both brand new. Please see my review on A1 Garage Door for more on that. Shady company. Anyways, I had a feeling that wasn't the case and asked Grease Monkey to come take a look. The owner walked my fiancé through several possibilities over the phone before he scheduled us, so we knew what to expect. Our tech Aaron found the issue almost immediately (sensors not installed correctly) and fixed us up. He was fast, honest, and friendly. He even offered a DIY suggestion for some cosmetic repairs we needed done to the door. If I could give this company 10 stars I would. We are absolutely going to be return customers!

PLEASE BEWARE OF THIS COMPANY..GREAT DOORS & GATES!...

JOSHUA WAS SERVICEMAN...

Confrontational encounter with Joshua Pettiette on August 1, 2022...at approximately 1:50 pm. Joshua arrived to check out my garage door. He had another person with him. This was a recall to try and diagnose the problem why the door had went out of balance. He had replaced both tension springs on 12/31/2021...but within a couple of months the door slowly started to go
off balance...I texted him  a video showing him the stress the opener was
going through trying to open the unbalanced door. and told him this had been going on for a couple of months.  His comment was I only hear the rollers., but the stress continued. In late July the stress on the opener got so bad that I disconnected it from the door and operated  the door manually. I sent him a couple of text and called him asking him to return. I told him that
both the local spring distributor, COOKSON and the door manufacturer, CLOPAY had indicated a totally different set of torsion springs for my particular door, different from the ones he had installed. He refused to return without charging me a service fee. I told him that the problem appeared to be either the wrong springs or a problem with the installation of the springs. When he arrived I tried to show him the emails from both companies indicating the proper springs but he refused to discuss the matter any further and said THEY DON'T KNOW WHAT THEY ARE TALKING ABOUT! He proceeded to work on the door adjusting the springs, etc.  and I did hear him say that there was a problem was a cable on the right side that he adjusted. He then looked at me and said I am going to charge you a service fee. I said ok but explain to me what he had done and why wasn't the problem solved when he first installed the springs. I told him that every time I tried to explain anything about his service he wouldn't listen and shut down any conversation. It was at this point that the other person with him looked at me and said SHUT THE F*** UP! At that point I felt threatened and dialed 911 telling the 911 operator that I was being threatened by a garage door service person inside my garage. She immediately dispatched 3 Sheriff's police officers and told me to go into the house. Joshua and the other person immediately left before the Sheriff's police arrived.  I told the officers the story and said I'm 80 years old with a heart condition and definitely felt threatened by these 2 people, but decided to not file a complaint.

This team is great. I had two other companies look at my installation issue and they could not figure it out. Arizona's Garage Door Doctor not only figured it out but did it within a couple hours at a very reasonable price.