Best in Phoenix AZ

Five years ago we had MK remodeling come out and do our shower which was leaking. We ended up having them redo the floors the lighting and the walls (from wallpaper to texture and paint).  So when we decided to update all 2 1/2 of our bathrooms this spring, we used them again after getting an estimate from at least one other company. I'm impressed with Mike Gillis, Kristin Gillis, and James Gillis. Their estimate process and billing is very professional. Over a couple of days, the various crews who were very professional, did great work on each job, and cleaned up after themselves beautifully. They went above and beyond what was required more than once, bless their hearts! I goofed up a couple of things and they worked with me on getting it right. Because the beginning of the job coincided with my husband's total knee replacement, there were at least three days where we weren't home but the work went on with no problems! This is a company you can trust and use over the years for many things.

We had new AC Installed and the they did a little damage so they had Rodriguez Remodeling contracted out to do the repairs. They were very good at communicating and scheduling. They did a great job. Very clean and courteous. We liked them so much we asked for their card to get a bid on a future remodeling project.

Hands down, Q is one of the best out there - he's honest, hardworking, knowledgeable and very trustworthy. I referred him to my family members as well. Easy to communicate with and no project is too big or too small from electric, plumbing to installing tvs, I would highly recommend him to everyone.

I called this individual and attempted to make an appointment for a bid for remodeling work in kitchen and bathrooms.  I requested a 3 to 3:30 pm.  He tells me his last appointment can't go past 3pm.  I told him that my wife doesn't get home from work until 2:30.  He says that he'll try to be there at 2:30.  I then try to give my address.  He interrupts me and tells me to text it.  I told him that's a problem because I don't text.  He then says that is a problem and maybe I better call somebody who can write while they're driving.  At that point I say why don't you pull over and then  I tell him to forget it and hang up.  This guy has an attitude that would not work in my house.  Business must be good for him to turn down a potential job that was estimated at $67,000 by another company.  We wanted a comparative bid.

Simply put, Mike Roberts and his team did a phenomenal job on our kitchen. We are completely thrilled with our results, and are very indebted to Mike and his team. Every aspect of the process was agreeable for us, from the original quote, to length of construction, to payment plan. Mike communicated very well and let my wife and I know what would be happening when. As this was my first major renovation, the certain power of horror stories from friends who have undergone similar renovations really biased my view against having such a major project done in my home. Mike reassured me, and followed through. He was communicative, had solid follow up, addressed my questions as I went along, and generally had subcontractors there when they needed to be there. He was also sensitive to the needs of a historic home, and the finished product, although modern, really does work well with the historic façade. I would wholeheartedly recommend Mike Roberts and the Second Avenue design team when considering your next home remodel.

Unprofessional, and nightmarish to deal with. Here's exactly what transpired:

I work 50 hours a week. I made an appointment with "I'm Gonna Fix It" through Amazon between the hours of 2PM-5PM on Sunday, my only day off this month. When 3 o'clock rolled around on Sunday and I had not heard from the company, I called and left a message. At 4 o'clock I sent again inquiring if the appointment was still good to go. Close to 5 o'clock I receive a message from Kyle (the owner) stating that he would have to reschedule do to "personal issues". So, at this point I've planned my families day around this thing and have wasted my only day to be with them. In my industry, this is called "No-Call-No-Show".

I immediately texted him back (I will post a screen shot of the conversation if Yelp will let me) informing him that this was unacceptable and that I do not have another available day all month to reschedule.

I was then rudely texted back "Life Happens" and then he went on to explain how there was "a death in the family".

Now.... I am not a psychic so I do not know if these excuses are true or not. What I do know is this:

A) If you look at other reviews for this company, you will find similar experiences of unprofessionalism, excuses, and tardiness.
B) We were all young once and (speaking for myself) I made these type of excuses to my professors in high school.
C) If there really was a problem, I should have been personally contacted as soon as they found out they were unable to make it (Apparently even though the "Personal Issues" began on Friday, they were unable to contact me until AFTER the appointment was through on Sunday). The guy claims he contacted Amazon to cancel but that is totally untrue; amazon would have contacted me immediately.

In conclusion, the experience I had with this company was so poor I canceled their services altogether. I am not someone with unrealistic expectations... I am understanding that things do happen but with that being said I was not contacted until after the three hour time window had passed and my time had been blatantly wasted, not to mention insulted by the owner.

Buyer beware!

I needed a new contractor to do some renovations on our new home so we turned to Yelp and and found shepherd contracting. We used Thomas and his team when my new home needed some updating. The communication was above and beyond. We love our new bathrooms and will post updated photos soon!

Eric is my idea of the perfect handyman. The quotes were fair for what I wanted done, I was very specific! He showed up on time, every time. Very reliable & knowledgable if you need any work done around the house, I urge you to see for yourself. His friendliness will have your complete trust in him, as well as his skills. Thank you Eric!

Joe came out quickly and made us a priority. He met our budget and timeline. Was a great communicator and has good resources. Would recommend for your next home renovation.

I called Doug to replace and refasten a couple of roof tile that had become dislodged. Doug responded within an hour and had my repair completed within another hour. His workmanship is  professional. I would recommend Doug to anyone needing a repair of carpentry, plumbing or electrical. I plan on using Doug  again  for other repairs.

Bobby is absolutely fantastic to work with. From the second we met, you could see the level of passion and detail he had. He made remodeling painless and easy, wouldn't recommend using anyone else in Phoenix!

How often can you say what an awesome experience remodeling a master bath was?
M2 just finished our master bath and it could not have gone smoother or turned out better. Mark really has his act together. He is on top of each job, communicating schedules and the work that will be done each day. His trades people are all excellent and have been with him for years in most cases. Check out his Facebook page for the beautiful examples of his work.  Mark is an excellent communicator , listens well and also has great ideas.

Let me start off by saying Jennifer is amazing women to work with. She is so talented at what she does. Me and my wife are pleased with the professionalism and the way she communicated with me through the whole process. Thank you so much!

I can't say enough about Dave and his crew. My husband and I were planning a small renovation that did not include new countertops but once we started we realized that new counters were a must! We had used DM Countertops in a previous home so naturally I called them up again to see if they could help. Dave was quick to come out 2 days later for an estimate. He was able to get us in the books quicker than anticipated which was so appreciated! The day of, his crew showed up on time and quickly got down to business. They made sure to keep us in the loop through out the whole process. The counters turned out amazing and everyone is blown away by how it changed the whole look of our house. We would recommend them time and time again for anyone looking for great quality work with a stand up company.

Needed an extension to our patio. Gusto had the best bid, and did a great job. Clay and his crew were friendly, professional, and punctual. I would definitely use them again in the future.