Best Emergency Services in Phoenix AZ

That person has no relation to this company whats so ever he hasnt been employed with this company since december of 2018. These comments have no relation to the owner or this company what that person does on his own has no relation to the people employed with Royalty Empire Inc. If there are any more concerns feel free to reach out to the owner at royaltyempireinc1@gmail.….
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I reach out to a few mirror and glass companies on a Saturday. I needed a mirror replaced ASAP.
Az Glass & Mirror got back to me the same day and offered to come out on Sunday or Monday. Az Glass & Mirror had the best price and got the job done. I'm very happy and would use them again.

A pigeon flew into my window and broke it, which was a disappointment for both me and the (now dead) pigeon. Luckily, Jackson Glass was able to come out and give me an estimate the same day I called and I had the glass replaced within the week (and without having to get a new window entirely). Their prices were reasonable. They provided great service and have a very knowledgeable, responsive team!

Right from the get go....If you do not know much or anything about windows or window purchasing , I would steer clear of this company.  I have had the worst experience trying to get them to fix a window I purchased 4-5 years ago.  They have no customer service and maybe that's why they are competitive in pricing but don't be fooled and apparently with them windows only last about 4-5 years.  They sold me what might be the worst product and then switched the window manufacturer on me with the other windows (I guess they knew something was wrong with the window they sold me) but I can't get an explanation because they don't have one.  The window has the business name True View on it also?  Why would a business put their name on a piece of crap window......Maybe because there philosophy is once you pay them and the window is installed they're done with their obligation.  Again service is not their thing.  So I have been told many times by them they were to busy to assist and I had to contact the manufacturer myself.  So they sent me to the wrong manufacturer because to begin with (that I had to teach with many different phone numbers and time,) but remember you time doesn't matter to them, only how busy they are is what matters, as it was made perfectly clear to me per our conversations.  Now I have to contact the actual manufacturer and figure out how to get my window replaced as they didn't receive or care to get an answer from them (Cascade windows, garbage product) spoiler alert it's most likely because they intentionally sold me a bad window and or installed it incorrectly.  At this point they don't care about resolving the issue or taking care of a customer who spent their hard earned money with them.  FYI the window is crumbling.  This may be the only way to get them to honor there responsibilities as being a business in our community or maybe they will be exposed for the frauds they truly are, it's really up to them.  They best part is, I'm finishing up the windows in my home and they will not be a part of it, they're too busy anyway.......  the pictures of the windows crumbling with the name True View on it, is my window.  Slight update the manufacturer is saying it appears to be and installation and not warranty.      I'll keeping updating this post until I getsome resolution.

Update-
The manager at True View has stepped in, and is now assisting with the issue.  The have send a technician to my residence and have conveyed they are honoring the warranty and work.  Once communication opened with the manager the difference has been amazing with help and communication.  I have upgraded the rating to a 3 since they are assisting now, I will update and rerate again once this is resolved in full.  Thank you Rica for helping me with this issue!