Best Heating in Columbus OH

The appointment was on schedule and he was wearing a mask and super friendly. I have already recommend this company to two friends. He was sufficient and cleaned up after himself, he did a fantastic job!! Needed something else to be done and Riley's is doing that too, GREAT company and very professional.    

Thank you Riley's,
Pickerington, Oh Family

Have used this company several times for plumbing and roofing. Extremely fast response, exemplary service, very fair pricing and great quality of work. I can't recommend them highly enough. My mom is in her mid 90's and lives alone with no family within hours of her.  Bill Goodknight has gotten someone to her emergency in hours.

At your service gave me a great deal on a new furnace and AC unit. After I've had multiple repairs on both systems by a different company.
I also had Mr. Jones (the owner) install a new hot water tank in my house. Excellent service, timely manner, quality work!
Highly recommended.

These guys did a great job with my central air issue. Chad installed a new unit and did a great job. He was very professional and informative. He explained what he was doing during the installation. He was quick with the install and within thirty minutes the house was at a much more tolerable temperature. He also did a great job of cleaning up and not leaving a mess. I would highly recommend them for any heating/cooling issues.

Ran electric to our barn across the yard. Knowledgeable, efficient, and reasonable. Highly qualified and recommended.

If I could give the service 0 stars I would because I was incredibly disappointed in the level of professionalism displayed by Michelle Neff.  We had recently found out that we had a water main leak from the city we needed to get fixed within 14 days.  I got Michelle's information from the list of city approved contractors.  On our first conversation, I was relieved that she seemed like the fix would be easy and not a big deal.  We scheduled an appointment for the following day.  The next day arrived and an hour after our scheduled appointment, I received a call from her saying she was running late at a previous job and could she come out later that night or the following day.  I told her my husband would be home the rest of the evening for her to come over when she was finished to which she agreed would be okay with her schedule.  As the night progressed, still no word from Michelle. I sent her a message stating we were turning in for the night and asked if the following day would work.  After no hearing back from her the following day, I sent her a message thanking her for her time and explaining that my husband and I would be exploring other options and there was no need for her to come out later that evening.  

It was her response was incredibly inappropriate and unprofessional.  Her words, ...sounds like you are angry sorry I'm not a fire department...this is for the best customers like you are always a pain in the ass good luck with your problem pleased it's not mine.  One thing I do no run out of is leaking pipes to repair sorry you are so very impatient good bye.  On her website, she states she knows how to run a business in a professional courteous and fairly priced way.  While I cannot speak to her pricing, I found her conduct anything but professional and courteous.  I should have known not work with a company whose only positive review came from the owner herself.  Homeowner beware.  There are lots of other good, respectful electricians and plumbers in the Columbus area and Neff Electric and Plumbing is not one of them.

Forgot the rest call the best. Call Air Quest. My AC wasn't working. I was new around here. I looked up local shops on the internet. Looked at some reviews. And called Air Quest. Some guy named Mike Huffman came out and quickly fixed my Ac. I was sooo thankful and so was my wife. We were finally going to get a good nights sleep. I ask how much? He said because you're a Vet. Give me what I got in it. I almost hugged him . Turns out he's the owner. The point is that he could of tried to sell anew unit. And I would have bought it. He said not right now. TRUST. It's earned. Thank you Mike Huffman

Our rheem ac is out - called a contractor on our home builder's list (American Air)  - Wants $2000 all together for labor for a $500 defective part which is covered under warranty - many rockford home owners with the same problem.  Rockford won't help us at all. Most contactors that I have called either want us to go back to the builders contractor or want just as much money, or won't give me a quote on the phone, and we've already paid the builders contractor $380.  

Update- Found an honest contractor that replaced the coil for $700 with a year labor warranty, compared to $2000 with a 6 month labor warranty - February REALLY??? .
What a scam. Even quoted the price before coming out - as long as they agreed
on what the problem was, as American Air initially told us the wrong part last
Friday, but after questioning and pressing them about a leak, he came back and said yes
there is a leak in the evaporator coil. Luckily we did so or else we would have been
back in the same situation next summer. As they only wanted to give us a 6 mo. warranty, February - really. Who uses the air conditioner then.  He also jacked up the price of labor from $780 to $2000.Not happy that we have to go thru this or pay anything for a 2 year old house with a defective part, but at least not as much with this contractor. Won't use anyone on Rockford's list anymore, and definitely will not use American Air. Should have known better, but I had to use someone to cover the warranty  (at least the part), thought I was doing the best thing by going back to the builder's contractor. Again, should have known better.

This company is terrible and not fast or responsive either like their name suggests. American Home Shield uses them as their vendor of choice and it's apparent that they don't believe in taking care of their customers either. My air conditioning has been out since 05/27 and it's now 07/08 and I still have no air; even after 3 visits to my house, no air over July 4th and several no call no shows; $300 later still no working air conditioner.  They lie and say they knocked on your door and they left because they got no answer, or they say they are sorry they went to the wrong house and they also say they called you and left a message only to check your phone and there are no messages. They are crooks and liars and I will never business or attempt to business with them again. I could go on on what happened the last 30 days and talk about the time I spent on hold for hours just waiting to talk to someone but I won't; just do yourself a favor and call someone else, you'll be glad you did.

just purchased a new Hvac system from them.  had a question, and called customer service for assistance.  On hold for over 15 minutes to speak with a person.  Finally gave up!  IMO, a very poor level of customer service.

Be careful before you sign any agreement with this company!

I signed a long-term agreement with this company for routine service and they failed to mention that they will not cover any product warranties except Maytag. We do not have a Maytag HVAC system and now they tell me they will not honor any other HVAC manufacturer's warranty. So, basically I will need to hire another HVAC contractor to come out and repair our units if a part under warranty needs to be replaced (or pay them for a part that would be covered under warranty). I sure wish they would have explained this up-front (especially since manufacturer's warranties typically cover parts for 10-12 years)!

The more frustrating part is when I called and tried to explain that this probably should have been mentioned up-front, the owner's wife (who is in charge of their service agreements) said well, you signed the agreement and we can not cancel or refund any agreement. She did not seem too concerned about the extra money it will cost me...or understand that this is not really good business.

I like all the technicians that we have dealt with at this company, but be very careful before you sign anything with this company. And, don't expect any kind of customer service if you have an issue!

Just completed my spring checkup, and once again, all Techs, Electrical, Plumbing, and HVAC, are courteous, professional, and provide services that are spot on. Folks, the Carps Club is worth your money; sign up and you won't regret it.

Sincerely, Devoted Clientspring

Scott

Showed up on time and was friendly and professional. The estimate seemed a little high but I wouldn't hesitate to use their services