Fast Response Heating and Cooling

AHS plays us against the contractor,the contractor against us
They do not pay the contractors on time,refuse work orders,part orders,etc,therefore we take our anger out on the contractor whereas in reality it is all America Home Shields doing
How do I know this
Multiple people that I know that are in the Hvac,Plumbing,electrical Businesses
They know longer accept AHS warranty customers

Where do I begin! It's been so humid and hot in Columbus OHIO and we don't have working air conditioning. We don't have working AC since 5/12 and it's now 5/31!!!
Somehow my home warranty company uses Fast Response for their cooling and heating system, I had to deal with them twice. (First time was 2yrs ago my heat stopped working) This is my second experience with them and I am not pleased.
They're not available and not having cool air in this heat is not an emergency to them. I have a large dog. She's so hot, and we are so hot. With work conflicts and Westerville power outage, we couldn't have the technician come to our place until 5/20. They looked at the unit outside and said needs to order Reverse Valve. So then they came back 5/25 and AC was supposed to work but it didn't. So then we're so frustrated and calling the company to come back and look at it, they wanted me to be at home at 11:30am on Friday for them to come out again. I'm working and so my fiance who is out of town told them to change the time to 12:30, I can be home by then... BUJT NO ONE showed up. No call backs. No one came to look at my AC unit for the entire memorial weekend. This is not ok. Today we are experiencing 90 degrees in my area and we still don't have AC. We had to call them again and they're supposed to come tomorrow but we will see at this point....:(

If I could give a negative star I would. I do not recommend this company. They worked on our system and we paid them and 2 months later we have a problem. They were supposed to be here and never showed up. Never called and they did not care. They hung up on me when I called and then said their system was broken. They talked to me like dirt. After I asked for my money back the manager told me that now I would have to pay the service fee again for revenge. They won't give you an approximate time either. They are not what you want, trust me, they will mess you over.

I have been without AC since Monday night, Tuesday morning. It is now Friday afternoon and my AC is finally fixed. I have to go through a home warranty company, and fast response was the second company that they assigned to my car. The first one didn't even bother to show up after two days. Upon talking to Stephanie in the Wilmer Texas office, I asked her for an ETA for the technician to show up at my house. She told me tomorrow. When I asked for her to narrow down the time, she said I don't have a time. When speaking to Stephanie, it is very frustrating especially after I have had no AC in three days and my house is near 100° inside. This is not entirely her fault however the way that she speaks to people and treats them is entirely up to her. I am wheelchair-bound, I have to rely on someone else to provide me with a ride as I cannot drive, and I have been staying in a hotel for three days now. I asked her again to narrow down the time and she stated that they start at 8-9 AM, and they go home when the jobs are done. So I decided to rephrase the question and asked her where I am in the schedule. She stated that the schedule has not been made yet. I asked her who I can speak to tomorrow in order to find out where I am in the schedule. She stated again that they would call me 30 minutes prior and that will not change. My property manager had called had the same frustration. My home warranty could reassign again, however I cannot wait any longer to have someone come out. It is very frustrating as someone who has been in customer service since the early 1980s to have someone treat you like you are just a number, you really do not matter. As promised, Juan called me 30 minutes prior to arriving. He introduced himself, he asked me if I was ready for him and he promptly arrived within 30 minutes. He walks in to my house, asked me what the problem was that I was experiencing and he looked like he was ready to die in this 105° heat. I promtly offered him something to drink as he needed to stay hydrated. Juan was absolutely wonderful. He promptly dissected what the problem was and had it repaired in no time. His attitude was awesome. I cannot say enough great things about Juan. This company needs more people like him, and maybe help Stephanie become just a little bit better at reacting to their customers. I spoke of this with Juan and he simply said this is not the first time he has had this complaint. That being said, he and the other technicians usually get the raw end of the stick because people are already frustrated and then deal with Stephanie and the like so they often feel miss treated and misunderstood by their customers. I truly hope that fast response appreciates the job that Juan does for this company. I would recommend solely off of his performance 1000%. I just tried to call the home office in Grove city Ohio to speak to someone as I feel that is more personal. They do not have an operations department, they do not have someone over customer service, but she could have a supervisor call me. She started to take my personal information, and ask me what it was about. As I stated previous in the conversation I wanted to provide feedback about a service call I just had. I could tell by the tone in her voice that she was frustrated with five, and she simply told me that she cannot have someone call me back without knowing the details. I very promptly ended the phone conversation after that. I really do not understand when someone speaks to someone on the phone why it is so hard to provide good customer contact/support. Your field technicians offer exceptional customer experiences, you need to work on your in-house customer relations to elevate your company to the next level. For that I am very disappointed in this company.

This is the worst company ever. After 12 days, 30 phone calls to them and our home warranty, 2 no show appointments, our AC is still broken and it's 95 degrees outside.

They finally showed up yesterday to repair the AC. They originally told us that it was just the thermostat that needed to be replaced, which made no sense given the symptoms we described. When we pushed further, he said that we probably just need more Freon but that probably wouldn't fix the problem and that we should pay him $9,900 to replace our external unit and our furnace.... our furnace is fully functioning so not sure why on earth we would need to replace the full thing and not just the evaporator but he was probably just banking on the young first time home buyers being dumb and clueless. Worse than that though was when we shared the written quote with a reputable HVAC company, they laughed at it and said it was over double what it should cost for the parts listed and for the size of our home.

The technician put us in an extremely uncomfortable position and told us we needed to decide between spending $600 to not even fix the problem or $9,900 because he was only working until 4 (it was 3:15), had two more calls 40 minutes away, and lived in Columbus. They can make us wait 2 weeks but they can't wait 5 minutes for a serious financial decision? Unacceptable. He literally left our house without doing anything and we had to yell after him to remind him that at a minimum he needed to replace the thermostat. But he didn't even have the necessary parts in his truck and told us to call back in a few days.

It's unacceptable that this company would try to blatantly rip off young home owners and they should be put out of business. Do everything possible to avoid working with them!!

I loved this company from start to finish they were professional and timely. My tech took the time to actually show me what caused the failure and explained how I can help prevent that in the future. With all the talking and teaching he did I was for sure I had taken up his whole day and it really was less than an hour that he was in and out!! It was outstanding service.

This is not only the worse Heating and Cooling company I have ever dealt with, it might be the worse company ever.  Got terrible service then got double billed on by credit card.  They acknowledged their mistake however will not refund the money because they don't know how to take it off my charge and they won't send a check.  I know they are inexperienced in running a business but I would think they would want to start out with a positive...NOT

Grove City ,Ohio location

Wow!! Fast Response is very fast!! I had a huge problem at my house where all the ducts in my floor were breaking and water was leaking in. They responded and came to my house to see the problem within half hour!  They found out they had to redirect my ducts to the attic which required me to get a new furnace and I asked them to go ahead and replace the ac unit too. They did the material list on a Friday and came out and installed everything on Monday and it was s huge 3 day project! Fast Response was so nice and efficient all 3 days! Very reasonable prices too! I highly recommend Fast Response for all of your HVAC needs! I promise you will be very happy with their service. Thank You Robert and Micheal for all your excellent work!! This is going to be a great help for my asthma and my family's health!!

I have a AHS warranty and they selected Fast Response.  To be honest was a little concerned after ready reviews but the experience was great.  The follow up and pre call to let me know on their way all good and the technician was friendly and got right to it.

I have never been treated so poorly by a company this bad in my entire adult life.  
My home service contract company referred me to Fast Response HC and I submitted my request on 5/29/2018.  Received a call from Fast Response on 5/30/2018 to schedule an appointment but I referred them to the tenant at my property for proper scheduling and service.
An appointment was made for 6/1/2018 to arrive prior to 4:00 pm due to prior commitments and told Brooke would be our service tech.  At 3:45 pm, a call was made to Fast Response's main telephone number which went straight to voicemail. A call was then made to the 888 phone number given by my service contract company which sounds like it forwarded to the same local number which also went to voicemail.
I received a call at 4:17 pm from a gentleman, named Robert that said he was on his way to the home to work on the unit which is different from Brooke.  As previously stated, nobody would be home and would be hours away so that didn't work for us or my tenants and that we should reschedule for the following day which was 6/2/2018 and we were told, by Robert, he would arrive in the afternoon but no actual time frame was given.
6/2/2018 came and we anxiously awaited Robert's arrival.  At 4:07 pm, I called both of the numbers previously called, went straight to voicemail.  I then call Robert, our tech and it went to voicemail. Furthermore, I sent a text to Robert's number with no response.
I contacted both phone numbers of Fast Response on Monday 6/4/2018 and yet again, both numbers went to voicemail.  I have left a voicemail each time I have called and received no phone call back.

I write this review on 6/6/2018 with zero response from Fast Response Heating and Cooling.  Based on their reviews, it is my recommendation this company close their doors and get into Slow Response porta-potty cleaning because they're sh*t

I've since hired my own company who have replaced my entire cooling system.

I would leave 0 stars if possible. We called Fast Response to come back to fix a problem we thought was fixed two weeks prior but wasn't. They came out a day after we made the call, which was okay with us. Technician, Nate came out... told me our coil was cracked and leaking... said the fix would be $1500 out of pocket because our home warranty wouldn't cover it. He advised since our system was 18 years old it would make more sense just to get our home warranty company to put money towards a new one. He went outside to check the Freon and said it was at perfect levels.
It took the technician 6 days to submit the diagnosis (when it should've been submitted within 48 hours) and this was after multiple phone calls to fast response and our home warranty. When we got the diagnosis back Nate told the home warranty company that we only needed to replace a valve and recharge the Freon and that I was requesting for a new air conditioner instead.
We were quoted at least double for a new air conditioner ($6400), he told me a different story than what he told our home warranty company & they were unprofessionally slow at reporting information to all parties. Stay away!!!

This company had the worst customer service.  I do not know why my home warranty company uses this company.  I had to have the technician come out for the same problem twice with in 30 days during the winter.  Now during summer there is an issue with the A/C the same technician came out and diagnosed the problem and proceeded to tell me that my warranty does not cover the freon (before checking with the home warranty company) and he wanted me to pay out of pocket for this (approx $450 for 6 lbs). When I asked why the price of freon was so much the technicians answer to me was that Fast Response has bills to pay.

When I contacted my home warranty and found out freon is covered I called Fast Response to have them send the technician back out to finish the repair on the A/C and the very rude receptionist proceeded to argue with me on what was covered on my contract before reading the notes that the home warranty company called them about the coverage and told me it would be another 4 days before someone came back out. Even though this was their technicians mistake for not checking.

This company is shady and I would never use them and I hope my home warranty company finds someone else to use.

Wanted payment up front before doing repair (we have used them before and this wasn't the case then). Their first technician came and told us he couldn't do the repair because it was too difficult and that we would be contacted regarding a repair time. Failed to contact us multiple times regarding the status of our repair and scheduling. We had to call them every time to find out what was going on. Forced to use them because of our home warranty. Rescheduled the repair time 30 minutes before their first 4 hour arrival window ended and gave us another 4 hour window for a total of an 8 hour window in one day??? Avoid this company at all costs. Everything about them is sketchy. This is not how reputable companies do business.

I would not recommend this company. Our home warranty service sent them our way when our air conditioner went out... LAST YEAR. They came by, took parts back and fixed them and then charged us $450 for Freon. A week later, it still wasn't working. I put in another service request through my home warranty and never heard from Fast Response. Put in another service request, but by then it was under 60 degrees and Fast Response wouldn't come out. They finally reached out this past week and came out this morning to say that the air conditioner was working fine... which it isn't. Completely been given the runaround by this company and they have terrible service and communication.

This company is terrible and not fast or responsive either like their name suggests. American Home Shield uses them as their vendor of choice and it's apparent that they don't believe in taking care of their customers either. My air conditioning has been out since 05/27 and it's now 07/08 and I still have no air; even after 3 visits to my house, no air over July 4th and several no call no shows; $300 later still no working air conditioner.  They lie and say they knocked on your door and they left because they got no answer, or they say they are sorry they went to the wrong house and they also say they called you and left a message only to check your phone and there are no messages. They are crooks and liars and I will never business or attempt to business with them again. I could go on on what happened the last 30 days and talk about the time I spent on hold for hours just waiting to talk to someone but I won't; just do yourself a favor and call someone else, you'll be glad you did.

My home warranty company sent these jerks.

The house we bought didn't cut it when I turned on the heat. I went downstairs and found gaps in the ducts and holes in the furnace plenum that were simply stuffed with copious amounts of painter's caulk.

So, these guys show up in those little paper boots, and walk through. One finds that there is a duct that had been disconnected and not properly capped. I said, what about these gaps in the sheet metal, what about the plenum, etc. I pointed to the problems. He said It's not a big deal for an old house. He then suggested I get the ducts cleaned by them, and consider brand new ducts for $5,500.

I demanded that he fix a few things. He then stated that HE DIDN'T HAVE ANY TOOLS. HE ASKED IF HE COULD BORROW A HAMMER, NAILS, SCREWS, AND A DRILL. I leant them to him. He then said a work crew would return in 2 days and left.

No work crew, no parts ordered, I called the company twice, and they didn't do anything.

WHO THE HELL SHOWS UP TO REPAIR AN HVAC SYSTEM WITHOUT ANY TOOLS???!!!!  WOW.

I honestly don't know how to say how horrible this company is. We've been BEGGING them since early May (it is now late June) to fix our central air. They've come to our home several times and we just keep waiting and waiting. Mike is their worst employee he is disrespectful and very lazy, trying to tell me I'm wrong when I know what's happening in my own home. It is 92 degrees in our home in the horrible heat of summer. I have asthma. I can't breathe, I can't sleep. We've even had to stay in a hotel it's so unlivable. We have 6 fans going at all times. They've said in 2 separate calls at least they would have the owner call us and they would put a rush on our order but it's been weeks and weeks and we're not getting anything from them. They usually don't even answer our calls. I've left numerous voicemails. I would NEVER use their services if we weren't forced to through our home warranty. The most unprofessional company I have ever worked with. Shame on you.

Extremely rude and unprofessional. Had them out a week and a half ago, they diagnosed the problem and said that it would be fixed the following week. Well the following week ended a few days ago and still not even a call from them to get an update on things. My fiancé called over the weekend and they said that the repair date was scheduled for today(Monday). I call today to check on the status and they said that they still wouldn't be able to come fix our ac until MAYBE Thursday. When I asked the customer service about the discrepancies in their timelines he started yelling at me and hung up the phone on me, when I just wanted to get a story straight out of them. I had to call back and wait on hold for at least 10 minutes before finally getting someone else who reluctantly said she'd have a manager give me a call, because they don't operate their business with any manager on duty, or anybody in the parts department on duty. So basically if you need help, you're screwed. If you need good ac repair done keep look by because Fast Response is anything but.

I CANT EVEN GIVE THEM A RATING THEY ARE THAT BAD!!! We've been out of air for 12 days now.  We have a HOME WARRANTY (American home shield) and they were the company chosen that's contracted with them.  Let's just say you are last on the list with this company if you have a warranty so I would automatically ask for a different one.  They stated we needed a part replaced.  It was July 4th the next day so we understood that would add an extra day.  My husband called Friday to make sure it was ordered.  They confirmed it was ordered.  Call back on Monday oh it wasn't ordered and it takes 3-7 days for it to come in.  My husband said well its been 10 and I paid to have it overnighted.  THEY TOOK MY HUSBAND'S MONEY FOR THE EXPEDITED SHIPPING BUT DIDNT ORDER THE PART!  Now it is Tuesday and they are supposed to come out and replace the part and they called the night before to schedule.  Get a call later in the morning and they say we have to reschedule because we don't have the part.  even though they called the night before.  We have American home shield call them and they say they will have it Thursday.  the guy comes to our house Thursday and HE DOESN'T HAVE THE PART!!!!!!!   I could go on but why.  These people are pathetic and don't know how to run a business.  Save yourself some grief and don't use them

I had a minor repair needed they quickly came out to assess and the next day the repair was completed in no time at all.

Had an absolutely terrible exchange with this company today. Our heat went out 2 days ago here in Cincinnati where it has been in the negatives at night and in the mornings. It is currently 55 degrees in the house and my wife and I have setup space heaters so that our 11 month old will be warm enough.

We were given the time frame of 10am-2pm today and after losing a half day of pay in order to be there on time for the service call, the technician never contacted us and was 45 minutes late to his own call. I contacted a representative and they informed me that he wasn't answering his phone. While I was on hold, my wife text me from work saying he finally got in contact with her and was 1 minute from our house. The representative I was on hold with came back on the line and said they were able to contact him and he would be at my house in moments.

Having already been at the house for almost an hour after he was supposed to be there, I laid my daughter down for her afternoon nap moments before he arrived. I stepped outside to speak with him as he pulled up and asked him a simple question.

Is there a reason as to why you are 45 minutes late for a service call that YOU set the time for?

His response was: What time is it?

I continued to ask him as to why, during the entire time from 10am to 2pm we didn't receive a service call, or at the very least a call that would give us a heads up that he would be late. With that information I wouldn't have lost a half day of pay waiting around for him.

Unable or unwilling to give me any sort of response, the technician defaulted to: Listen son, do you want service or not. I wont be able to work on your house if I am disrespected.

At no point was I disrespectful to this gentleman. Stern, yes. If you set the time, make it in time. Or at the very least, call. Although my house needs service, I will not bow to a man who cant answer a simple question and acts like he can disrespect me by not calling, and then show up and expect me to be thankful for his late arrival, if at all.

After a few more moments of trying to ascertain as to why he was so late, he eventually gave me the line of I'm going to have a problem working here if you're going to disrespect me. He then left my residence and spoke with his office, which I did as well. I requested to speak with his immediate supervisor, and to have another technician sent out.

Working in his line of business, communication is paramount to meeting your clients needs. He failed miserably in that department, which in turn, made me lose faith in his ability. I will not be recommending this company in the follow up with my insurance company, nor will I recommend them to anyone who genuinely needs service.

ABSOLUTELY HORRIBLE CUSTOMER SERVICE!!! waited around all day and no one came. No follow up call to inform me. When I tried to leave a message the voicemail hung up on me. How on earth is this company still in business??? COMPLETELY SKETCHY! STAY AWAY!

Customer service is terrible!! My home warranty company referred them & when I called they did not even have a legit voice mail system.  Then when I call all I get to speak with is Trish & she is awful.  I was told someone would be to my house between 8-12 & no phone call or anyone showed up.  Called back & spoke to Trish again & I asked if she could call the technician & see when he thinks he will be out &  she said, NO she is not going to bother him while he was working.  Yet, I get to wait around from 8-12 to still now show or call because his time is more valuable than mine.  I asked to speak to her supervisor & she proceeded to tell me there is not anyone here, but will email me her information.  I would not use them & my home warranty company HSA is loosing a customer too.