My property manager reached out to this company to fix our HVAC. They came and replaced the furnace. They also redid some of the duct work and as a result were able to get heat flowing downstairs. However, the heat is not functioning upstairs so it feels like I'm outside. Today, I called the company and Karen picked up (of course). And when I explained to her my situation she was very rude, undermining my issues and responding with a terrible attitude and not being pleasant. I told her I would like to speak to her manager. She told me no. I called back and a guy named Chad picked up (even worse than Karen). I explained to him I wanted to speak to his manager about Karens rude behavior. He immediately defended Karen not knowing anything that happened on the phone call. He than said, I was threatening and he will hangup on me and talk to my property manager. That said, i believe the quality work of the company is up to par. However, I believe the management and the customer service is horrible. And as a result I would steer clear from this company at all costs! I'll also be speaking with my property manager to inquire with a different vendor.