Best Water Heater Installation in Charlotte NC

Chad did a fantastic job of fixing a patio door that was very difficult to open.   He responded to texts and emails promptly, and showed up on time for the job.  It was a pleasure doing business with him.   Chad will be the first person I call for any future home jobs.

Happy with the result, great service, and price.

Alex was great to work with. Fixed some electrical problems quickly and for a fair price. Would use him again.

Kashir from Roby Electric came out to replace our existing chandelier in our foyer.  I couldn't be happier with the entire experience.  They sent a reminder text the day before.  Day of, I received both a phone call that they were on the way, and a text with a picture and name of the technician we should expect.  The gentlemen were fast and very courteous.  They wore booties in the house and cleaned up after themselves.  Highly recommend!  I do suggest you call though, as others have mentioned I never received a call back when I went through their online system.

Over the Christmas holidays my hot water went out.  They were quick to access the problem and once they had the correct part fix the issue. Restoring hot water.  I would recommend Eneco to anyone with plumbing and/or HVAC issues!

This review is for the company, not the technician.  Travis was awesome and very professional.  We had our downstairs unit go out so I called Michael and Sons to come out to check it.  Travis arrived on time and called before coming.  Travis went about his business careful to wear shoe covers when entering the house.  He found the problem and explained what was wrong and his recommendation to fix.  I had a couple of capacitors that needed replaced one of my outside units fan motor needed replaced.  Mind you have no clue about HVAC or the price of the parts.  Travis worked up the quote and came back with $1300!!  I was a little shocked but told him to do what he had to do.  He did not have the motor on the truck and had to go to Lennox to pick it up.  During his time away I researched to cost of the parts.  I was shocked to see that the price of all the parts was less that $200!  I understand markup and overhead, but this was excessive to me!  When Travis returned I explained my dismay and he was very professional about it.  I told him I did not want him to do the work until I got a second opinion.  I paid him his diagnostic fee and called another company to come out.  I felt a little bad because Travis was a good guy, but I could not see paying his companies price for this service.  If a companies overhead is so high they have to markup the parts to these extremes, then someone needs to come in and clean up the waste.

Jim Dickerson is a helluva guy. I worked there for nearly four years, and was never asked to do anything illegal or unethical.  You get what you pay for, and the prices we charged were fair by market standards.  I left after a major contract cancelled, but would have stayed otherwise. I hope that the family has continued with his vision since he has stepped back in terms of management.

To say I felt cheated by this company was an understatement...

I scheduled a service call to fix my tankless water heater that was no longer providing hot water consistently.  They scheduled a technician who specialized in tankless water heaters to arrive to my home on Thursday the 10th with a two hour window.  I scheduled a vacation day away from work to get hot water restored to our home.  Unfortunately, the technician never showed up and I didn't even receive a courtesy phone call from IRV to let me know that the tech would not be coming.  I called several hours past the missed appointment window and they dispatched another tech however he wouldn't arrive until after 5pm.  The technician that arrived did not know much about tankless water heaters and was not prepared to work in it.  It was as if they just sent someone to show face as they missed the appointment already.  He simply asked me if I had cleaned it since it was installed which I answered no.  His diagnosis was that the unit needed to be cleaned first before doing any further work and he proceeded to charge me $157 for the diagnosis and said that I would have to schedule another day to get the unit cleaned.  This one question could have been asked when I called in for the appointment.  This is also a simple 45 minute fix which I would have expected to be preformed while he was here at my property.  

Two days following I finally received the quote for the cleaning which was $530.  This put the total cost of the cleaning at $692!!! The cleaning only requires a $15 descaler solution that is pumped through the flush valves of the unit for half hour.  In addition, two small filters are cleaned (air and water) which take two minutes each.  From start to finish this repair only took me 45 minutes to do myself. With a fully burdened labor cost of roughly $60-75 an hour and $15 of material cost (descaler solution) I felt like this company was taking advantage of the home owner.  I am in the construction business and am fully aware on the total burdened cost for an employee in the service arena.  This was essentially a 700% markup over the companies cost.  I understand companies have markups and need to make profit however this was beyond excessive.  Buyer beware, avoid this company at all cost as they will try to rip you off for such an easy fix!