Best Water Heater Installation in Charlotte NC

Chad was professional, affordable, punctual, and a pleasure to work with. He did his homework on the project prior to quoting me his rate. My project had layers to it and he communicated effectively. He offered great suggestions on follow up tasks I had surrounding the project, and those suggestions proved extremely helpful. He went above and beyond. Even charging me less once he completed the work. I highly recommend!

Happy with the result, great service, and price.

Alex was great to work with. Fixed some electrical problems quickly and for a fair price. Would use him again.

Courteous and efficient.  We moved into a new home and the good people at Roby made numerous repairs in short order.

More importantly, we did have one piece of wiring that was done incorrectly.  After I called (approximately 4 weeks after the original appointment), someone was dispatched immediately and corrected the error free of charge.  Roby stands by the quality of their work, and I would highly recommend their services to a friend.

Yesterday ENECO  came from Hickory to tweak my HVAC, which he did a fantastic job on.  I really didn't expect them to come out on a Saturday and figured they would wait till Monday, but I got a call back quickly and he said he could be here shortly. The young fellow was named Adam and had been with the company for 9 years. To get to my attic access we had to walk around bins and big bags of decorations from Christmas.  I apologized for the mess and said it just needed to go in the attic when I got help.
He was so kind and gracious and offered to put all that stuff in the attic for me!  And it was a lot!   Then he gave me a few tips to make extra storage space with some of the plywood boards I had stacked up there. Adam was quite the professional during all this and I thanked him.  What an asset he is to his company,  and a blessing to me, to go above and beyond!

Maurice, please feel free to contact me.  I had my garbage disposal replaced today, for $562.35.  It took the technician a little over an hour for the replacement/install.  The unit installed, a Badger 5xp sells for $139 at Home Depot.  That equates to over $400 in labor charges, for 1.25 hours of labor.  I feel that is a little unreasonable...especially after asking around.  I look forward to hearing from you.

Response:  Well, we needed the job done, and your company touts putting customers first. Oh, and last I checked, if I had declined the service, you still would have charged me the $69 dispatch fee.  So, from my perspective you are winning by charging $69 for no work, or overcharging for the work.  Justifying a labor rate of $412 to $423 for 1.25 hours of work is a reasonable request and valid point of contention, which you haven't addressed.

Awful experience!! The technician did not provide an estimate for replacing a fill valve in my guest bathroom. He went ahead and put one in the toilet while I was talking with a customer on the phone. He did not give me an estimate and I did not authorize that price. He charged me $145.00 for labor plus a $65.00 service fee for 10 minutes of work. Then he put owner supplied materials and no warranty on the receipt. I never gave him a fill valve!! I called the company and spoke with Debbie. She was argumentative, disrespectful and did not listen to what I had to say!! They're the worst!!

They installed several replacement light fixtures, replaced an outlet, and added a whole house surge protector. On the plus side, the guy was polite and able to provide an estimate without delay. One the negative he (1) put in an 2-gang outlet with 1 white and 1 beige outlet; (2) did a messy job cutting the openings for the recessed lights that will require extra mudding and prep before painting; and (3) worst, he botched up the install of the surge protector by gnawing up the edge of the metal cover to the main box and overlapping the surge protector trim over the main trim at a bizarre angle. Let me add that our main is in the hallway, not hidden in a closet.  I asked IRV to send someone else out to fix this mess but they insisted on sending the same guy out. I wanted a clean install of the surge protector and a new cover for the main. He leaves to get a new cover for the panel. Couldn't get a new panel cover (it is from the 1960s and its 8pm). So he has sawed off the edge of the cover. He would have installed that complete with the sharp burred edge if I had not checked and made him go grind it (sort of) smooth.  Hope what I can't see (wiring in the wall/ceiling) is better than what I can see.