Michael & Son - Charlotte

I had Michael An Son replace my water heater,jody, the technician that came out explain to me exactly what was going on with my water heater. He gave me estimates on the different gallons of water heater and cost ,now I had a Nother technician from a different company come out that basically wanted to tear up one of my walls, stating that my water level was off total rip off, Michael an Son was  able to explain everything to me and gave me an option of payments that they offer. I was very happy with the work jody did .

Made an appointment online two days in advance  for 1:00 - 3:30  on 6/7.  Appointment was confirmed  and received  email and text message saying so. Get a phone call 30 minutes before my appointment saying they don't serve my area.  Why did they let me book the appointment  if that was the case?

I had an appointment this morning from the hours of 8a-10a and ended up calling them around 930a To see what time they were coming out and the lady said the technician was stuck on a job that was taking longer than expected and that she would call me back at 2pm to let me know. I said it's OK he can come later on because I am off work today after canceling my physical Therapy appointment I made time for them. So no call back at 2.. I ended up calling them back and was on hold for 15 mins or more and she said he was still working on same job from this morning, it would probably be late.. I said that's fine how late she said around 7p.. I said ok. She said we can make an appointment for you in the morning I said I go to work tomorrow..then I got a text from them for an appointment for 8a-10a tomorrow..I said no that won't work.
They had put my new air conditioner in back in 2015 and it was never inspected by Mecklenburg County. So after several letters from Michael And Sons saying they needed to get it inspected now I finally got it inspected by Mecklenburg county and they said that there were several problems one main problem was the wiring that could've caused a fire I'm lucky  that it did not.
So I'm waiting here to see if they're coming out. Some photos attached.

The customer service was good and we didn't end up booking with them so I can't say anything about the quality of work, but they quoted us wayyyy high for the work we wanted done. Everyone else came in at half the cost. Even the permit from the city they quoted us at $400, but the company we went with only charged us $80.

Total rip-off.  I guess they thought a woman wouldn't know any better.  Definitely won't try using them for anything else.

We had a ceiling fan stop working in our master bedroom. Scheduled an appointment to have it replaced. The CSR said they charge $69 to come out and a ceiling fan replacement would run about $400. When the tech arrived, I told him what the problem was. He then told us that to even look at the fan/switch would be a $300 troubleshooting fee. When I questioned this he said  the fee was non-negotiable but stated a few times he would cut us a break on the work. He proceeded to remove the switch cover, touched the wires with his voltage meter, and told us you need to replace the fan and switch...Which we already knew. So he charged us $300 for 15 minutes to confirm what we told the CSR over the phone. When I called customer service to inquire about the $300 trouble shooting fee I was told that the electrical team would waive it. The CSR from the electrical team told me she had no authority to waive it but a manager would contact me. We will see if that happens. I have since scheduled the work with another company for half the price.

Very unprofessional customer service. I made an appointment for a clogged drain line. Requested line to be jetted.  I got a 8-10am confirmation.  Called at 9:30 am i was told tech was loading equipment and would call with eta. At 11:15 am I received a call saying the don't have a jetting machine but they could get someone out next week two days away. after I told them I was a business and i needed service before start of work week. she told me that appointment has been cancelled. Unacceptable!

Will never refer!!!!!

I found water coming into my house from the main water line. I called Michael and Sons for emergency service, they told me someone would be here between 7:00 and midnight. Towards midnight, they told me no one was available until the next day.
When they came, they diagnosed the problem as a leak in the line leading to the house. It took well over a week for them to come to do the repair work (they showed up late that day). The inspection found multiple things that needed to be corrected. It took another week for them to complete the outdoor work, and longer to come to do the inside work. I would make multiple calls and get no call backs. I made two appointments that no one showed up for, and no one called to say they weren't coming. After finishing the work (which included work on the water heater), there was a drip that they said would probably stop in an hour. It didn't. It took a couple days to get them back out to look at it. I was told the pressure relief valve was failing, and the age of the part meant it wasn't in stock. I would probably have to replace the entire water heater. Two other plumbers told me that the part is standard and readily available. And if I wanted to replace the water heater, they would do it for nearly half the cost Michael and Sons quoted me.

Very unprofessional customer service. I made an appointment for a clogged drain line.   I got a 2-4pm confirmation.  Called at 4:15 and they told me that appointment had been cancelled.   Reset the appointment for 4-6pm and called at 6:15 to be told that the technician went home.   2 appointments missed in one day.   Unacceptable.

Extremely expensive! Use as a last resort only. They price by the job, not the hours and they do disclose upfront the cost and ask you to sign an authorization, but it seems they over-estimate the work required and let's face it, how many of us are technical enough to understand what is needed. We also got hit with a massive additional charge once the job started.

In our case, we needed a toilet replaced, and initially authorized a $600 job (including the toilet), which didn't seem all that unreasonable. But after removing the old toilet, the technician found a problem that he claimed was a big job and would take hours to fix (it didn't). With no toilet on a Friday, what could we do but authorize the work - for which we were charged $1,900 for what amounted to about four hours work - nearly $500:per hour! And we had to buy the toilet separately!

If you think about their pricing model of charging by the job, not the hour, you almost always will be overpaying. Prices set in advance will be set so they make a profit on even the most expensive, time-consuming jobs. Unless your job is one of those, you will always be over-paying for the actual services.

Moral: shop around. You will almost certainly find good plumbers at a fraction of the price.

BEWARE, BEWARE, BEWARE - if I could give a 0 rating I certainly would.
Info on contact with Michael & Son Services via phone
We are an 80+ year old couple living near Waxhaw, NC.   My name is William (Gene) Childers and the owner of the property involved in this matter is Rachel Kennerley, my companion since 2005.  
On Sat, Apr 4, I actually mistakenly called Michael & Son Services to get a water leak under the house repaired.  I had found the phone number on their web site.  The service man came out around 1:43 pm on April 5 and was here until approximately 4:00 pm but he only did a little over an hour's actual work.  I can not cover what all transpired with the service guy due to lack of space.
I checked the T-connection which the service man had cut out and replaced.  There is absolutely no evidence of the short pieces of pipe connect to the T-connection were leaking.  The leaking is from around the area where the piping is pushed onto the connection, leaking under the piping.   I decided right then that I wanted to see what the service man had actually done under the house and that if he had to fixed several  other things like he said which caused the initial quote of $500.00 to go up to a  $700.00 charge.   I thought the $500.00 was expensive but when he told me there were several problems to be fixed I told him to go ahead and fix them.
After crawling under the house on Monday afternoon, Apr 6, and checking the work done by the service attendant I could only see that he had replaced the T-connection but I couldn't see any evidence that he had done anything else.   Just thinking about the $700.00 charge for the guy doing just a little over an hour's actual work I decided to call Michael & Son Services on Apr7 around 10:00 am.   I talked to a guy who answered the phone and explained the details of why I was calling and told him I wanted to talk to a manager.  He said everyone was in a meeting and he would have someone call me after the meeting and that it might be 24 hrs or more before anyone returned my call.
No one called me Tuesday afternoon or on Wednesday, so I called Michael & Son back on Thurs, Apr 9. At around 10:30 am and talked with Bonnie.  She said she saw a note for someone to call me and that she would make
Again, no one had called me by Friday morning, Apr 10 so I called Michael & Son again around 10:30 and talked with Bonnie again.  She assured me that she had passed the note on to have someone call me.  I told her I felt I was being ignored.  She finally said that she would try to connect me with someone and put me on hold.  After some time on hold the connection was lost.  I called back in a few minutes and spoke with another woman telling her the details of my complaint   I was emphatic and told her I was tired of being ignored and that I wasn't going to give up and that if necessary I would come up to their office.  .  During our conversation I told her that $700.00 was entirely too much to charge for a little over an hours work and that the only supplies used was the T-connection and several pieces of small plastic pipe to make the connection.  The woman started telling me that they charged different prices for different services but I quickly told her that no one charges that much for a little over an hour's work and the T-connection and short piping might have costs a couple of dollars.  She finally said that she would make sure someone got the message to call me
I still had not received a call from a manager on Friday, Apr 10.
It is a shame that this company is ripping people off which is proved by the numerous bad reviews I saw about the company on the Better Business Bureau's web site and the company web site.  We feel that it is even worse that they seem to be preying on elderly people like us.

Awesome job!!!  Jose was Professional and friendly!  Very informative and explained everything to us!  Thank you for everything!  Highly recommended!

This review is solely based on customer service. For the most part technician was professional, courteous, and responsive. Customer service, on the otherhand, was poor, unprofessional, and not helpful at all.

Called M&S to locate and repair leak in a downstairs half bath. I called M&J customer service to have plumber come back out, after misdiagnosing leak. The customer service rep, Rita, was rude, argumentative, impatient, and accusatory. After explaining the toilet was not issue and I needed a technician to come back out, ASAP. Water was destroying my floors. She told me I caused the problem by installing flooring around toilet.

All said and done, I called another plumbing company who came out and actually narrowed down possible issues and figured out; it was my neighbor's water heater leaking into my unit.

I called to speak to customer service manager about experience with Rita. I was transferred to an admin in CLT; then back to Rita. She laughed and again rude, nasty, and not helpful. Needless to say, I'm posting here because after several additional attempts to speak to manager, no luck.

Other Comments:

Over priced - $700 to remove and reinstall toliet.

Not transparent on additional cost. When I made appointment they said it would be a $69 service call, but when technician came out he said it was $69+$125 diagnostic charge.

One of the worst experiences I have ever had! I had the displeasure of having them come out to my home to see why my air conditioner was blowing hot air. He came in and went outside for less than 15 mins and came back in and said my coils in the attic are leaking...WITHOUT GOING IN THE ATTIC, and proposed almost 3000.00 to go up and replace them. Then went on to say that I should honestly just buy a brand new system and forget about the repairs. Me and my boyfriend were so upset because it was clear he saw two gay men and figured we were incompetent and he could scam us. I unfortunately paid for Freon to get my a/c working until I could get an actual professional to come look at it. And surely enough it turns out my coils weren't leaking but my condenser had rusted a hole in it and needed to be replaced and he didn't need to go in the attic to see that! The first person just needed to do his job and do an actual inspection of my system which is what I though I was paying for! These are not professional technicians they are professional homophobic scammers!! And I want my money back and I will drag this company on every corner of the internet until I do! Because the way I was treated was unacceptable!

Michael & Sons tried to charge me over 1000.00 an hour for a simple shower valve replacement job.  Stay away from this company unless you love throwing away money.  They quoted me a price over 3 times the amount other companies quoted.  They charged a $69 truck roll fee which we were not told about beforehand.  First and LAST time dealing with this company.  There are many fair and honest companies in Charlotte to do business with,  this is NOT one of them!  I can imagine how many senior citizens have been taken advantage of by this company. Just sad!

Homeowner beware! My house is under contract and I had an inspection coming up. The plumber knew it and there was a pipe that needed to be capped in the garage where a sink had once been. I had no idea how much work that would be, but it needed to be done. Maybe a $10 piece and no more than 30 minutes. They charged me $420! I called the next day to complain and was told a manager would call me back within 72 hours. More than a week later and I still can't get anyone to return my call. These guys will RIP YOU OFF!

UPDATE: Saw this review and it's exactly what happened to me: Extremely expensive! Use as a last resort only. They price by the job, not the hours and they do disclose upfront the cost and ask you to sign an authorization, but it seems they over-estimate the work required and let's face it, how many of us are technical enough to understand what is needed.

BTW: the 'courtesy price adjustment' they offered in their response to my post was nothing more than a way to try to get me to change my review. Here's the email I received: I will be glad to refund 10% of the job as a courtesy. I can do it once the review is changed to notate we have talked and to give a better star rating. Frankly, keep the $40 bucks. I would rather warn people of the shady pricing/service going on here.

Paid the $69 + tax minimum trip charge today to learn that it costs $275 for Michael & Son to hang a ceiling fan. Asked the office. How much does it cost to hang a ceiling fan? They would not not provide an estimate. Talk to the tech.

So they had the tech (Joe) call me and tell me that he could not provide a price nor a price range until he saw the job in person. His minimum trip charge would apply to any other costs, and that he's got great reviews and he'll be on my side and that we'd be very happy with his work.  

Well now he's seen the job and quoted about double what Home Depot or Lowe's would charge to do the same job.

Some of their customers are happy. Others are not. I'm in the second camp.

Rip off alert. Demand a price estimate / price range before you let them into your home. Or call another company who will.

Follow-up note. After requesting that they reduce the charge from $74 to $29 (their previous price for an estimate), they instead offered to refund the entire amount. Advice stands. Demand a price estimate / price range for a service before you let them into your home. Or call another company that will.

Maurice, please feel free to contact me.  I had my garbage disposal replaced today, for $562.35.  It took the technician a little over an hour for the replacement/install.  The unit installed, a Badger 5xp sells for $139 at Home Depot.  That equates to over $400 in labor charges, for 1.25 hours of labor.  I feel that is a little unreasonable...especially after asking around.  I look forward to hearing from you.

Response:  Well, we needed the job done, and your company touts putting customers first. Oh, and last I checked, if I had declined the service, you still would have charged me the $69 dispatch fee.  So, from my perspective you are winning by charging $69 for no work, or overcharging for the work.  Justifying a labor rate of $412 to $423 for 1.25 hours of work is a reasonable request and valid point of contention, which you haven't addressed.

After posting a yelp review I was contacted by Maurice Noori who is the Operations manager.

In email correspondence he tells me they dont service in SC, I then send him the invoice. He calls to have me explain again what happened and says that he'll quickly make some calls and call me back.

Got an email from him almost 24 hours later saying that he looked into it, that their company always pulls permits, and that my county happened to  not need it for that job, and that everything else they did was within standard procedures. He basically denies saying they dont service in SC (even though I have the email) and basically dismisses me.

I honestly believe that he responded as though to make the other reviewers think that a reasonable resolution will take place. As a woman who lives alone who knows very little about repairing things, who is also a disabled Army Veteran, you expect not to be duped.

I called for service on a Saturday morning. I was told that the earliest appointment was Sunday between 1-4. I received a voicemail while in church on Sunday stating that they wanted to move the appointment up to 12. I called back after church and was told that the technician was sick and they had to move the appointment to Monday. Who would wait 48 hours for a toilet to be plunged?

****AND I DO NOT KNOW WHY YELP SAYS I AM LOCATED IN SAN FRANCISCO...I AM IN CHARLOTTE, NC**
If I could give a 0, I would. Michael & Sons purposefully destroyed wiring, so I would hire them to the tune of $900 to add a wire (common wire) and install a Nest thermostat.  The tech stripped a wire.  the wire was perfectly fine, as I JUST had a new HVAC installed by a family friend.  When I had the HVAC system installed, I wanted to have the Nest installed, but was told I needed the common wire.  At the time, I just had the family friend put the old thermostat back on.  Fast forward...the old thermostat was acting up, so I decided to replace the old with a newer version of Honeywell.  I did not take a picture of the wiring, and I knew I re wired incorrectly.  So, I called to get an ESTIMATE for a re-wire and an estimate to have a Honeywell installed.  I was told a tech would need to stop by.  In actuality, that makes NO sense bc I already knew what I needed.  The tech was in my attic for A VERY LONG TIME.  I should have went upstairs with him (lesson learned).  I was quoted $300 to re-wire a Honeywell, I am talking just changing the wires on myHoneywell, not rewiring from my attic.  And the cost to rewire to have a common wire was $400+ and to install the Nest another $400.  That is insane.  I am not done yet.  The tech then re-wired my thermostat.  However, he destroyed the wires.  I will say purposefully.  I have picture of what my wiring looked like BEFORE I called and AFTER.  The tech left some wiring on my floor.  I just left because I suspected I'd have a problem.  yup, I DO.  Now, I can not hook up ANY thermostat without having wiring done because the wires are stripped.  They were NOT stripped previously, as the tech did not realize my HVAC unit was RECENTLY installed!  These folk are shady!  DO NOT USE!!!!!

If I could give a zero rating I would. NEVER, EVER use this company. Once again, NEVER, EVER use this company. They charged us over $600.00 to fix a pipe and he was not here but an hour. They charged $224.00 for a pex pipe. Homeowners BEWARE! Michael & Sons will RIP YOU OFF!!! Again, Michael & Sons will RIP YOU OFF!!! And 10% would not even cover the tax. RIP OFF! BEWARE, HOMEOWNER!

Called Michael & Son to have annual AC check in Rowan County. They sent a polite technician from Charlotte.  Said I needed 2.5 lbs of freon and would cost $500 because prices had so drastically increased. Temps outside in 90's and tech said ac would freeze up if I did not add.  Bill was over $560. He said I had to pay for full 5lbs of freon because that is how it came.  Called 3 other local ac techs while he was doing work. Gave them age, make, model of my unit and was quoted approx $240-$260 for 2.5lbs of freon. They said I would pay for ONLY what was needed NOT 5lbs. Too late...when I told tech to stop work he said he had already added freon.  Ask him to call his office to adjust price and he said 'No, it won't change price. This company a huge ripoff. Guess they sold the other 2.5 lbs of freon in that container to Another unsuspecting elderly widowed female for $500!!

Called Michael and Sons to do a tune up of our air conditioning since it was about to get super hot. We had great service from scheduling to the technician. The technician recommended 3 parts replaced, it ended up being around $650. However, 3 days later our air conditioning stopped working and a technician came and said we had a bigger problem with a $2,000 part broken. The manager was unhappy that the first guy didn't catch the bigger issue and gave us a refund. We were able to get the bigger issue fixed by our home warranty with another company.

Overall good service and honest company. Although it didn't work out perfectly we were left feeling well cared for. Would definitely recommend and will be back next time something breaks!

This service is HORRIBLE! They are rude over the phone they don't have their scheduling together. Management is very unprofessional and not willing to assist the paying customers in anyway.

Had a frozen condensate line and burned out condensate pump for the downstairs heater causing the heater to not work.  I had a very knowledgeable technician. Overall, I was charged about $624 (part+labor+troubleshoot).  The troubleshoot was about $90 and I later googled and found the condensate pump at Home Depot for $50.  That means I paid about $484 for about an hour of labor and knowledge...  I'm grateful for them fixing it since it was like 15 degrees last night and will be again tonight.  They were very professional, explained things to me, and was very clean with their work.  But, overall, I feel that I was way overcharged.  Again, it stressed to me that I need to learn to fix things on my own... But, glad to have a working heater tonight...  Great, professional and friendly technician. But, the pricing is high.

Update: Was able to talk to the area manager regarding pricing. They've given me a discount and now I'm a Happy Camper. I do recommend them. They do great work and do care about their customers.

Update: Talked to Mike (Charlotte Mgr) and he said they'd mail me a check... Guess the check is still in the mail. Been several weeks and haven't received it yet...

Update 6/2016: Never ever received a partial refund check from Mike. But, was auto-enrolled into their annual maintenance program where techs come out and tell you how much more money you need to spend... Pissed me off so bad that I won't even answer their phone calls now. High-priced scam. They will diagnose and fix it for sure - but going to take two pounds of gold from you.  I've since found several great techs that do great jobs at reasonable prices on Angie's list.

Today was my first time using Michael & Son.  It was a great experience.  Jonathan came out. He was friendly,walked me through the issue and provided me with multiple options. Once repairs were completed he walked me through everything he had done and answered all my questions.

We got very good service from Ryan of Michael and Son. Our air went out on the weekend and Michael and Son's sent two really great guys to fix our Air.

Tore did I great job fixing my sink.  My son can now has water in the kitchen and Tore didn't make a mess nor leave one.  Tore was very professional.

Michael and Son as a company is very expensive.

I was ripped off by this Michael and Son. My Garbage disposal needed fixing. The Technician did 5 minutes of work and charged me $281, to fix this Garbage Disposal $69 for service call, and $212 for 5 minutes of work. I do not reccomend these people I made a mistake for not reading the other reviews. RE

What a rip off.

Called Friday to schedule an appointment.  Explained that I had two faucets in the kitchen of our 8 year old house that needed to be replaced with two Brizo (high end Delta) faucets that I had purchased.  Asked roughly how much it would cost.  Lady in the call center said the technician/plumber would have to come out to give  an estimate, impossible to quote anything over the phone.  There was a $29 dispatch fee to which I agreed and they scheduled it for Monday. On Monday they rescheduled me for Tuesday.

When the guy arrived on Tuesday, he said it would be $602 to install the two.  He explained it's a flat rate $286.50 each to install a customer supplied faucet.  Really?  $600 for about an hour of work? Every $100/hr = $200,000 per year... So the labor is billed out at a rate of $1.2MM/year.  I could see maybe $100 each + dispatch but $602?

There is no reason the lady in the call center could not have told me that the charge for installing two customer supplied faucets would be at LEAST $602 and maybe more depending on what the technician/plumber found when he got here.  But they wouldn't get dispatched nearly as much if people knew the outrageous rates they are charging per hour for labor... and coming out first to quote also puts the customer in the position of being over the barrel... gives Michael & Sons more leverage to get you to agree to those high prices.

The supply line coming into our meter box had dry rotted and was arcing inside the box. The always useless Duke power cut our power and told us to call an electrician. In the mean time, we had no power in heat of Summer.

Anthony arrived right on time and was extremely polite and helpful. He provide a quote that was inline with a couple other estimates, and he offed a 10% discount if we acted now. (which we obviously did since we had no power)

Anthony begun work immediately and stayed at our house till about 10:30pm working his butt off to help get our power back ASAP.

I was very pleased with the work and commitment to getting our power back on swiftly.

I am so disappointed. I had been working with Michael and son's for over a year as it was a well know company in a unknown state, we are from out of town. We had recently bought our home and because we were not ready to move into it we rented it out. Our tenants called with issues regarding the water heater. We decided to call Michael and sons because of the reviews and again because it appeared to be a reputable company. I was somewhat surprised at the manner in which the technician handled the appointment, he called to say I was endangering my tenants and that unless I did exactly what he recommended he would have to call the county but if I decided to wait or get a second opinion he would have to report me to the county right away. I was concerned for my tenants because the house had been bought less than a month ago and i had no idea what the previous owners had done. I also was out of the state and had to trust his words, again a reputable company. Well Almost $9,000 later we had a new heater and everything was up and running. There were some minor issues in the winter which they came and handled right away. So what is the problem you ask? We finally moved into our home (four days ago) and as I tried to set up gas in my name, the company refused, why? because the job was poorly and horribly done, the exact words of the Mecklenburg county technician (Piedmont gas). He  was also shocked about the price that i reported we paid and, the cherry on top, he could NOT put the gas as the job had NEVER been inspected and it was leaking which was a hazard. Mind you this job was A YEAR and a HALF ago so my tenants were in grave danger, possible not by us the issues this so called professional had told me over the phone, but by THEIR doing!!!!!! I called the company and explained what had happened, not only did they act nonchalant about it, they said they would send a technician over in a few days. Since I did not let go of the matter, I requested an emergency visit and also requested them to connect me with the regional manager. I am so saddened by all this because I feel this technician took advantage of the fact that i was miles away and literally ROBBED us blind!!!!! do NOT use this company!

Professional, courteous and fantastic!
Technician Shane was thorough checking our heat systems. Gave us pointers and estimates. Even took the time the diagnose the problem of our gas logs.
Highly recommend

Had to replace Htg and A/C unit, so I got estimates from several companies. This company was not the cheapest or most expensive. However they talk the talk and I liked what I heard. Some times you go with your gut and hopefully they live up to their name. Very friendly people both Ryan and the installers. Thanls

Joe was very professional and handled the problems quickly and efficiently! Would definitely work with him and Michael & Son again!

Matt with Michael & Son came to my rescue with a severally clogged drain in the town home we had recently purchased. The first person assigned to our call was unable to come so Matt came.  It was getting late on a Saturday evening but Matt worked hard to resolve our problem for a couple hours before it was determined he would need a camera. He left but returned first thing Sunday morning when he was able to see what was going on and then get the clog removed.  Matt was awesome and I would highly recommend him to anyone needing these services.

Tech came out and install ductwork and unit, in the process removed my insulation and did not put it back. When I contacted the company and spoke to Maurice Noori (manager) claims that it deteriorated or was never there!  That was the stupidest thing I have ever heard!. He was rude, condescending, and nasty.( he tends to make up stories as to how the insulation was removed as he went along in the conversation,  lots of rambling and nonsense) I have the recorded conversation as proof ! Also, the thermostat is not working and the unit will not shut off and the temperature is at 66 degrees when turn to 73 and 74 on cold days. The company has done nothing to resolve the issue. Maurice Noori is a liar whom story constantly changes as he speaks! I sent pictures of remnants of ripped out insulation and he sent me pictures of ductwork as an attempt to mislead me. When I called Maurice Noori on this, he replied  sayingwe don't have before pictures! Maurice Noori is a BIG liar! I have the email! I have a detailed recording admitting to wrong doing (techs incompetence) as well! Do whatever you feel Maurice Noori,that is your prerogative but I stand by my post. Thank you for calling me by my name because now I know that you know it, will think about it and you'll never forget it.  Also,as everyone can see, this is a so-called manager going back and forth with a former customer. WELL done! And I will not continue to stoop to Maurice Noori's level ,I am well aware of his intentions and it will not work. I stand behind my post wholeheartedly and will not delete it. He's banking on the fact that I will.He's nowhere near knowledgeable at his job and constantly pauses to get answers from the other techs.

Gary T was fantastic.  He arrived quickly, and identified the issue.  He quickly resolved the issue, and notified the restoration company to help with the clean up.

I had blinking light syndrome in my house recently. I called Michael and Son Services basically because they were in the phone book. I'm glad I did! Setting up the appointment was a breeze, the operator was very polite and responsive. I was scheduled right away and the technician was right on time. He was polite, knowledgeable, and very comprehensive. My problem was solved after needed parts were received.

I recommend them for any electrical work that might be needed.

Don't bother calling them; they don't care for new costumers.

Called Michael and Sons first thing Monday morning to get our broken AC checked and fixed. They said Tuesday afternoon between 12-4 pm. Got voice-mail that day towards the end of the time frame to tell us they won't be able to make it and that they will be there Thursday morning! I called them back in hopes of getting earlier appointment. They said they will come Tuesday evening after all and that mechanic will call us on his way to our house. He never did, no one checked with us on Wednesday and no one came Thursday morning either! Very, very disappointed and would not recommend it to anyone.

These guys are a complete rip off.  I called them to wire a pool pump.  They basically needed to run a 3ft wire from the pump to the power outlet box which was only a few feet away.  $845, you've got to be kidding.  This job should have taken about 1/2 hour to a maximum of 1hr, with very little parts/supplies needed.  I ended up having to pay $69 for the service call just for them to try an totally rip me off.  Very frustrating.  I had a quote from an other company to plumb and wire the pump for $250, but I didn't need it plumbed, just wired, so was expecting a fee less than the $250 for the complete job.  I did find an electrician to do the job for $100!!!

Sorry!!! $660 to install 4 under cabinet lights that were already wired in, working and up 2 weeks ago. Just wanted them put back up after we removed our tile backsplash!!! ARE YOU KIDDING ME!!! I gladly paid the $29 for service call fee for way over priced estimate. Never again. Maybe job was to small for you but you should have told me when I booked the appointment. Technician was very nice and apologized!! He said that is what he was told to charge and he tried to explain it to his manager. BE CAREFUL!!!!!

I had a technician named Bruce come out to the restaurant I manage this afternoon to fix our HVAC unit and he was awesome! He was very knowledgable and had the problem fixed in under half an hour. The service was great, I would highly recommend.

Rip off!!  Charged $29 to come give an estimate that was ridiculously high.  Wanted $550 in LABOR to replace two floodlights on back of house.  Not a new installation, just replace existing fixtures.  No running wire, just two screws and three wire nuts per fixture.  What a joke!!!!  I guess the jokes on me for agreeing to pay to get an estimate...

Had a leak and water running from under my refrigerator.  Called Michael & Son, who said they would come out.  Several hours later, I called again and was informed I was on their priority list.  Called the third time (since I called RotoRooter in the meantime and was told they were busy and it would be the next morning after 8 am)  I could see myself mopping the floor all night long - had used every towel in the house and mopping every 10 minutes.  24 hour service?  I don't think so.  They even pulled up information and found I had used them once before to unstop a  toilet about 5 years previously  I was at the point of just giving up and going to bed, waiting to float out the next morning.  However, I got a call from Mori, with Michael & Son saying he was on the way.  At about 8:30 he arrived, pulled my refrigerator out, showed me in the garage where the cutoff valve thing is, cut my water to my icemaker off, leaving all the other water on for me,  Very pleasant, courteous and knowledgeable.  I went to bed knowing all was well!!!  Many thanks, Mori, you were a lifesaver!!!.

Called Michael and Sons Plumbing in response to same morning t v ad. Stopped sewer ,our service will pump sewer and give free camera service inspection. Called and spoke to representative with Michael and Sons ask about service and after conversation with supervisor neither of which knew anything about ad.   Very disappointed.

A home inspector found that we needed to have our gas water heater grounded, and it needed to be repaired since we were under contract to sell our home. Our realtor sent us a list of recommended vendors, and Michael and Son was the only electrician on the list. So we scheduled them to come out and quote the job. I was not home but my wife met with the technician, Jonathon. He was courteous and professional.  He quoted the job at $479. We felt painted in a corner given the time frame was short to make the repair, so we agreed to have him do the work. Come to find out that this job was not in line at all with the market price for this service. The job was done right, no question. The question is around the price for a simple repair.
I called the customer care line and was greeted promptly and courteously. I explained the situation and asked to speak with the supervisor. When the supervisor got on the phone, he listened again as I explained the situation. He understood the position and explained that there is not much he could on the phone but he stated he would send a message to the area supervisor to give me a call.
I received a call later that day from the GM. We talked for 30 or more minutes. It was a very frank discussion and he knew how displeased I was with the price. Being a sales professional myself, I know how businesses operate. They are in it to make money. And I am in the business of hanging to as much of mine as I can. I was not particularly pleased with the GM explaining to me they hire only the best and they have to pay them a premium. I get it, you want the best. He continued to explain that his techs expect to make 6-figure salaries. What couldn't be explained is why a job is bid not by the hour but by the job itself. The market price for this service with a licensed, bonded and insured electrician is between $85 and $125. Not $508. The GM understood my complaint and we negotiated a lower price, although that price is still well above the market price for this service.
So, I will say Michael and Son do a good job, the techs are well prepared, and professional. I would recommend them, but get quotes from other licensed contractors, then negotiate a price.

Michael and Son ruined my Thanksgiving.  
My heat went out 2 days before Thanksgiving.  Called Michael and Sons and they were the only company that could come the day before Thanksgiving.  The HVAC contractor arrived at my house and was outside approximately 45mins investigating the issue.  He returned with news that 3 parts needed to be replaced amounting in approximately $3000 ($1500 for parts and $1500 for labor).  Of course he didn't recommend going this route because there was no warranty and he felt like we would be gambling with our money.  So the next best offer was to replace the whole unit for approximately $7200.  My house is only 6 years old so I find it hard to believe that a whole new unit is needed. He proceeded to go over all these options of how we could finance a new unit.  My husband told him several times that we needed to think about and discuss his findings.  My husband and I decided to get a second opinion so we enlisted the services of Tier 1 Heating and Air.  Let me just say, I wish we would have called them first.  We called Tier 1 Heating and Air and explained the situation, they were at our house less than 2 hours after the Michael & Son contractor left.  The manager/HVAC contractor concluded that we only needed a fan motor and coil.  So a situation in which Michael and Son estimated that we would have to pay $3000-$7200, only ended up costing us $478.  Lets just say that some people were trying to get their Christmas started early.  So if I have learned anything from this situation, is not to call them for anything.  Tier 1 Heating and Air will be the company I use to handle all of my HVAC issues.  PLEASE BE AWARE!!!!

This review is for the company, not the technician.  Travis was awesome and very professional.  We had our downstairs unit go out so I called Michael and Sons to come out to check it.  Travis arrived on time and called before coming.  Travis went about his business careful to wear shoe covers when entering the house.  He found the problem and explained what was wrong and his recommendation to fix.  I had a couple of capacitors that needed replaced one of my outside units fan motor needed replaced.  Mind you have no clue about HVAC or the price of the parts.  Travis worked up the quote and came back with $1300!!  I was a little shocked but told him to do what he had to do.  He did not have the motor on the truck and had to go to Lennox to pick it up.  During his time away I researched to cost of the parts.  I was shocked to see that the price of all the parts was less that $200!  I understand markup and overhead, but this was excessive to me!  When Travis returned I explained my dismay and he was very professional about it.  I told him I did not want him to do the work until I got a second opinion.  I paid him his diagnostic fee and called another company to come out.  I felt a little bad because Travis was a good guy, but I could not see paying his companies price for this service.  If a companies overhead is so high they have to markup the parts to these extremes, then someone needs to come in and clean up the waste.

On October 28, 2014, I discovered that my furnace was not operational, even after being serviced earlier that same week by another technician. Victor Pena was the tech sent to determine the problem. Within 10 minutes of arriving at my home, he diagnosed and then resolved the problem. Victor's pleasant personality, professionalism and skill make him an exceptional and valuable member of your team. He even took the time to follow up with me to ensure that everything is still in good working order. The service he provided far exceeded my expectations. I am a very satisfied customer. Kudos to Victor Pena.

Here is an honest review from a guy who has worked years in the plumbing service industry and knows how all of this is supposed to go.  I had a serious issue with a meter box that was shorting and melting my electric meter on my house.  It was really dangerous. The power company reps who were awesome left partial power but most everything major had to be shut down.  It was Saturday, 90 degrees, no AC, you get it?  Well after calling the usual people and getting vagueness and BS all around, I called Michael and Sons.  Big ad, expensive? yes.  But a great girl answered the phone, was clear, concise and friendly.  She set the emergency call up, went through pricing, had a guy out in 1 hour.  Folks you have to understand, in an emergency, these guys are going to give you great customer service, excellent knowledge and dedication to boot.  You are going to pay top dollar for that. Jonathan Crispin was my tech and he knew exactly what he needed to do and he communicated excellently.  He is an asset to your organization.  He showed up in a brand new truck with brand new gear and worked in the rain and dark until my power was back up fully.  The 900 dollars it cost, in that moment, was well spent even though it was aggressive pricing.  But taking into account the circumstances and all aspects of the job, I can't say it wasn't proper money spent.  The 5 year service warranty is a good guarantee.  If you ever have an electric emergency and need someone reliable to be there and do the job right at any time of the night or day, call these guys.  You get what you pay for.