Best Solar Water Heater Installation in San Jose CA

These guys do what they say.  I highly recommend the company.

Fuse repaired my Sub-zero refrigerator gaskets that seal the fridge and freezer door to the main unit.  The unit is ten years old and the freezer gasket had ripped/cracked.  We decided to replace both.

At first, the company was very responsive to my request for a quote.  Kevin contacted me and provided the price quote.

After talking to a few firms, I felt these people were the best fit and the price was similar to others, so I chose Fuse.

Kevin told me Stan would be doing the work and contact me.
Shortly afterwards, I received a call from Stan.

We agreed on a date and time for the repair and I received a text confirmation of the accurate scheduled time.

Ongoing communication to schedule the repair and coordinate timing for Fuse to acquire the necessary parts was excellent.

Before our technician arrived on the day of the install, I received a text message telling me Stan was on his way (totally awesome!).

Stan arrived on time and was very professional upon our first meeting.

The first installation of the parts did not work properly - the seal was not tight - so Stan suggested we give it a couple of days to see if seal settles in better.  He said he guarantees to come back and fix it if necessary.  We stayed in contact for a couple of days and scheduled a follow up time that was convenient for me.  

At this second visit, the solution he attempted, again, did not work.  We discussed trying a different vendor for the replacement gaskets.  He followed up with Sub-zero, the manufacturer and found local distributors of factory parts (his vendor said the parts were from Sub-Zero, but they clearly were not.

Upon acquiring the replacement part, Stan contacted me to schedule a follow up visit and arrived promptly, right on time.

This final fix did the trick!  The new part was definitely of a different texture, more flexible.  The seal is just like it used to be.

While this repair involved three visits and was somewhat inconvenient, I believe our experience could have happened with any firm AND many firms would not respond in the manner Fuse did.

Stan was extremely polite and respectful.  He was a real pleasure.

This is a company and person that stands behind their work.

When it was all done, with new parts and after three visits, they charged me the original quoted price.  I could not be happier.

Andrew was responsive and responsible. His team did quality work for me. The EMP combination allowed consistency and accountability across the whole project. Thank you

I had two outlets in my apartment that posed an electrical hazard.  I contacted Gustavo and he was able to do the work right away, which I really appreciated.  He was very clean and conscientious.  He explained the work he was doing, set down a blanket to avoid making any mess, and vacuumed up at the end.  Really happy to have safe electrical in this place again :)  Thanks Gustavo!

Norman is amazing. My 5 year old disposer stopped working and I had thought I needed to get it replaced. So I ordered all of the parts and had a plumber come out and assess. That plumber, from a well known local company, quoted me the most ridiculous price for what would likely amount to be a 30 min job for him. Luckily, a friend mentioned Norman to me a few weeks ago- she was happy with his work so I reached out to her for his info. I am so glad I connected with him! Norman walked me through some troubleshooting to help me diagnose the issue with my disposer. He was amazing. He methodically explained every step to me one by one- it was detailed explanation almost like he was standing right next to me. Together, we were able to figure out what was happening with the disposer and he was effective in his communication that as a rookie first timer, I was able to safely ensure power to the disposer, nothing was stuck in the disposer, unlock the disposer, get the disposer to work and then testing to make sure everything else down the line is clear and not leaking. WAYYYY better service than any plumber ever in my book. And even better? I offered to pay for his time and Norman declined. He was just happy that I got everything to work!!! Amazing. I will for sure be using Norman's services again without hesitation.

Update:  I am updating my review from my last post because Jeff (owner) called and apologize for the quote that was given.  He told me that his goal is to make sure customers are 100%satisfued.  He offered me a full refund or to have his technician come and install the thermostats for free.  It showed me that he deeply cared about his customers, so I had a technician (Alex) come and install the thermostat.  Alex is very professional. He wears a mask and boot covers.  Very respectful of the property.  He called before coming over.  He figured out the problem and suggested getting the newer version of the thermostat.  He installed one that he has in stock and showed that it was the right thermostat.  We ended up ordering two other thermostats and Alex came and installed them.  He patched the holes from the previous thermostats and cleaned up after.  I am HIGHLY impressed with their customer service and their professionalism.  I will recommend them to friends and family.

Max came out to our house on short notice, was very nice and thoroughly went through our a/c system to find out what was wrong. He did not rush the diagnostic,  presented a few options to fix our issues and told us he'd be providing different estimates depending on our budget and what route we want to take. We appreciated him taking his time to do a thorough check and giving honest answers to our questions. The fee for the check was also reasonable. Thank you Max.