Best Water Heater Leak Repair in Austin TX

**This review is for the customer service/management only and not the technician or services rendered by a plumber. **

I had a horrible experience and left a bad review. About a week later a manager called me and asked if I would explain in more detail my experience with the service. After my explanation, he agreed that the tech was unprofessional and I had every right to be frustrated. He apologized on behalf of his coworker and offered to refund my service fee. That is a classy move, and while I don't know if I would use them again, I at least respect the business policy and care for the customer. I am very happy to be getting a refund. Thanks to management at least.

Quick suggestion - if your techs are going to be giving estimates they should be educated and prepared on how the estimate breaks down. - Part costs, labor costs and time, any city fees/inspections, etc. As a homeowner, I like to know where my money is going, and why. Just my two cents.

Hired for walk in shower install. Seemed like a pretty good job on the shower install but then completely botched shower door install and I had to pay to have a more skilled contractor completely reinstall the door with all new parts except glass doors. Now I have extra drill holes in the tile from the incorrect install and wrench marks all over the new black shower head. And there is water leaking from the shower head arm where it goes into the tile so now I have to hire a plumber to correct that.

This is a reply to Efficient, who replied in November to my September 14th complaint. My problem with Efficient became a 2 part issue:

1. Failure to repair the Air Conditioner

2. Failure to respond to our repeated phone calls, online communications, and hard copy letter addressed to George Drazic, President and Molly Drazic, CEO in a nearly two month period to discuss the bill. The November Yelp post is the first peep from Efficient in the face of all those attempts and appeared just one day after I posted a bad review of Efficient on the BBB website (to be followed by a formal complaint with BBB).

But first things first: As I suspect that the posted Efficient Yelp response is mostly for the benefit of not discouraging future customers as it was a public post rather than a private attempt to even look into our complaint, let me post the report by the AC repairman who came a few days after Efficient and fixed the whole thing for $141.60. I encourage readers to compare it to the elaborate description of the hopelessness of our AC system posted by Efficient:

The vents basically had to be adjusted to restrict so much air to be pumping into the living room area, so that there is more forced air going into the bedrooms. The vent in the living room was basically allowing too much air to escape. So it was not an AC issue, but more of an older system setup type issue. The vendor was able to install ductboard baffles and said that should be all that is needed to make the airflow push into those rooms better. Since the tenant described it as the living room stays very cold, there is obviously plenty of cold air getting in, it was just a matter of controlling the air flow.

Unlike the detailed diagnosis described by Efficient, which I again and most importantly invite the reader to compare to our happy ending, what was communicated to us, the owners and decision makers, in a phone call by the tech was much simpler. I repeat: We were told that the system was 25 years old and beyond repair, too old to even attempt a cleaning AND THE ONLY SOLUTION WAS TO INSTALL A NEW AC SYSTEM. When we suggested an approach much like what was actually successfully done, the tech was very dubious and sounded unwilling.

But for the sake of analysis of Efficient's performance, let's assume that the tech did suggest to us the $500-$600 fix (which he didn't) and we went along with it because we were over a barrel and already $99 into it, we would have grossly over-paid for a solution that might not have even worked. We suggest that readers review the Yelps sorted by worst reviews first and see if there isn't a pattern.

What more can I say: Danny is The Man. Incredibly professional, thorough, and the best part, considerate (especially in these worrisome Covid times). His communication, scheduling, handywork (most importantly), billing - all flawless. I've used his services a few times now and I'm always impressed. He's in high-demand and that speaks to his craft + personality so I'd advise any prospective customer of his to be patient when reaching out to him - it's worth it, trust me!

Lived in Texas for 17 years. I manage facilities and suppliers at many levels and deal with technical vendors all day long.
This company has been doing my HVAC work since I got down here and I have never had an issue. Prompt, professional, accurate, at every level from technicians to office staff.
No silly commercials, just great service and quality products at fair prices. On my system that was installed at my own home today I did not even bother to get a second quote because I knew exactly what my money was buying.

I had a problem with my hot water heater.  I called First Plumbing Services at 8:00 AM.  They said they would send someone out right away.  Casey, with a helper, was at my door within 30 minutes.  Casey took a look at the water heater, told me about the charges - and with my approval started to work on what looked like a very difficult and complicated job.  He repaired the problem, re-worked some things that had been installed wrongly previously - and was finished in just under an hour.  I felt the charges were fair and reasonable.  Casey and his helper were courteous and professional.  First Plumbing Services, and Casey, will be my only call for plumbing services in the future.

Bill
Austin

Awful and scammy, took advantage of my lack of knowledge with electrical issues. The problem was entirely due to Austin Energy's install of a smart meter, but before the diagnostic was even complete, I was told I would need a full replacement of everything for almost 8k. BEWARE. High pressure sales tactics. Had a feeling a manager at the office was directing the electricians to pump me for more money. Don't fall for their Men of God routine, they're not honest in the slightest.

I would like to give Jon Wayne 10 stars if I could. My air conditioner in my newly renovated house went out and I called them immediately. They sent a person within 24 hours to come look at my air conditioner ( I was not a prior customer but they treated me like one). This person took his time to look at the outside unit and inside unit and explained the problems I had. He even took the time to show me on his phone what the problems were after he ran several tests. He recommended a new system and offered to connect me with someone to explain the specials they had.  By the next day, another person named Josh Estrada came by the house to explain all the systems they have and what my options were. We even discussed financing in great detail.  I agreed to purchase a new system and we did the paperwork and financing.  He promised to come the next day with his team (which was a Saturday).  They all came by 9:00 am on Saturday and started working with the team (Jose Rodriguez, Carlo Avendano, John Gomez, James Taylor and James Bukowski).  They were all so professional, courteous, careful, friendly and quick.  By 5:00 pm, I had cool air, and electrical work, insulation and could not be happier.  I even received a call the next day from Josh asking me if everything was good. They are a wonderful company and I would highly recommend them. I am in the customer service industry and know how important it is to have a happy customer.  I am truly a happy customer. Thank you Jon Wayne team!