Best Water Heater Installation in Austin TX

I called Fox Service Company to perform a follow up electrical inspection of a house I was planning to buy.  Initial contact and scheduling was a breeze and we were off to a good start.  They mentioned they needed someone at the house to let them in (since it was vacant at the time) and told me they would show up around 9:30am the next time.  They did mention that they would call ahead before arriving.  9:30am rolls around and I still had not received a call.  I had taken time off work to be at the property to let them in so at 9:45am, I called to check on their status.  It was almost like they had forgotten about my appointment.  They made an excuse that my technician had called in sick that day...(then why was I not notified before then that he was not going to show up?).  They said they would send the next available technician my way.  I was under a tight schedule so I decided to wait at the house.  The next technician did not arrive until almost noon - in the end I basically had to take half the day off from work.  The technician, himself, was nice, but I would not consider to be thorough.  And the quote I received was outrageously overpriced.

In summary, I will never ever be doing business with Fox Service Company.

I hired Jose to replace a bathroom fan and vent it to the outside.  All went okay, at least that's what I thought.  I'm having insulation work done now, and one of the first things they told me was that the duct from the fan was just lying in the attic.  It had been attached to the roof vent with regular duct tape, which I'm told was the wrong way to do it and mastic tape should have been used instead.  Since one of my main goals was to vent that fan to the outside I'm revising my original review.

Courteous and knowledgeable technicians. Great and efficient work, what else can you ask for...Highly recommend!

Danny is fantastic! He has been so helpful with every task, I first called him to install some parking cones at our office (I had contacted 3 or 4 other companies and they all told me they couldn't do it) and he was super helpful and professional! Not only was he able to install them but he also took time to look at some other issues that we were having in the office. We've since hired him back to fix some more things, and we will continue to hire him! He's so easy to get ahold of and is very personable, he has a wealth of knowledge and really spent the time explaining what exactly the issues were. We would recommend him to anyone and everyone, he's very experienced...you won't be disappointed with Danny :)

They came out to our home to give me an estimate for outdoor plumbing work. I was not home when they were there and the understanding was they would call me to let me know what the estimate was and what work would be required. They proceeded to do the work without any authorization from me, the homeowner, and then sent me $1000+ bill for the work complete. I called them and explained that I gave NO authorization to do the work because nobody bothered to tell me what the work was and had I known it was going to be over $1000, I wouldn't have gone through with it. Their resolution was to give me a measly 10% discount on the bill. I paid the bill because I'm not a scam artist but they clearly do not follow protocol and they take advantage of their customers. Shame on them.

45 minutes late for the estimate appointment and one phone call and WEEKS later, still haven't received my quote.

My property manager in Austin hired SALT and they charge $79 just to come out for 10 minutes.  Then they provided me with an invoice that had absolutely highway robbery pricing.  I think they charge about twice as much as someone more competitive I found.  Don't waste your time.

The customer service manager called me this morning and said they would send over a tech to revise. They sent the same tech which from the beginning asked if I had purchased the warranty. I said no and then he said that it would be $197 for a diagnostic. He implied that because I added a cover to the outlet I was the one who ruined it and that why hadn't I called earlier. I thanked them and will call someone else. Original service was performed in April and I called in May. It would of taken the tech 15 minutes to replace the outlet and provide great service but it seems that is no Longer a priority. The tech did step out to van so it seems he did get approval from superiors for outcome of this visit which shows that the poor service and lack of warranty is systemic. I wish the nice lady over the phone would have avoided me further humiliation and just not sent anyone and let me know R,s policy is as is no warranty.This was a 30 minute fix tech was over as a courtesy it should of been fixed instead of all this back and fort. It has now been taken care off by another company and took less than 30 minutes. I am thankful that I am only out of 300 as I see in all these Yelp reviews that people have much bigger issues.