Best Electric Water Heater Repa… in Austin TX

I'll start by saying its unfortunate to be writing this bc Fox was referred to me by a very trusted neighbor who has had good experiences. Unfortunately, that was not my experience. I scheduled a tech to come out just to check the functioning of my unit; nothing was wrong with it, but the unit is getting old, so I wanted to be as proactive as possible. After just about 10 minutes of looking the tech told me the unit was old, not functioning correctly and needed to be replaced. I asked how much that may run, and he flippantly replied, that's a loaded question; could be $6k, could be $18k. When I asked if he could give a more targeted estimate based on the size of my current unit and home, he said the tag was missing from the unit, so there was no way for him to know it's size. His responses raised red flags and were quite honestly, very condescending . He then talked about how we could band-aid fix it by adding Freon, but there was no way to know how much (which was a legitimate answer); he said he could do a leak test on the spot which would help better answer that. Unfortunately, I fell for this suggestion (to the cost of $399), and sure enough he found a leak. He referred me to their sales department to discuss next steps of repair vs. replacement

Since I was not pleased with my experience and concerned about the validity of the diagnosis, given the unit still seemed to be functioning just fine, I got a 2nd opinion (also a trusted referral). Low and behold, the second opinion found nothing wrong with the unit minus a faulty damper and the need to clean the outside condenser of some mud. The tech even commented on how impressed he was with how the unit functioned given its age.

It is frustrating and disappointing to think of the hundreds of dollars actually wasted (and the thousands of dollars potentially wasted)...an unfortunate yet good reminder to trust your gut!

Lack of communication.  It was weird getting ghosted for a $1600 job.   They came to my house and everything.   Afterwards I had to chase them down so much, that I went with another company that actually did an AMAZING job.

These guys get my business every single time. From great estimates from Darwin, to helpful and prompt phone support person Michelle, to excellent service manager Dustin, this is a professional bunch that gets the job done on time, on budget and with a great warranty.
Overall, they have done 2 Mini split installs for me, electrical work and have us under maint contract just for the convenience. While they do a lot of large commercial work, they treat residential customers with respect while providing some of the best pricing thanks to economies of scale.

Our heater/AC was not performing well. We called Blanco AC on a Monday morning around 8:30am and they came out to our house around 12:30pm. They were done at 2:30pm and our unit was back to normal and running perfectly. Nice people, quick reply, good service.

These guys were outstanding! Not only did they solve my elderly mother's electrical issues, they made sure her AC was cooling as well. This company was fast,friendly, and affordable. Our family will be calling them up in the near future.

Seemed like a professional company, but they charged $80 just to give a quote and then the quote was 3x more then other companies quote for the same work. Wouldn't recommend.

They sent an aggressive, high pressure salesman to try and persuade me to purchase a system with options, technical specifications or extended service plans that I don't want or need. Their technicians get paid off of commission and it shows.

I spent a lot of money to have a new system installed by Jon Wayne for the downstairs of my home. It has been in my home for a little over 72 hours and this new unit has worked for less than 24. I am currently being told that it will be at least three or four days before their 24/7 service professionals will be able to even come to my house and determine that they installed a unit with a busted compressor.

I have never lived anywhere that had such a lack of reputable businesses to handle HVAC issues. It seems that all the companies here are working together to make pricing for their services less than transparent and prices artificially high. I suspect they are engaged in price gouging and market manipulation for this market. I will be bringing my concerns to the Texas AG