Best Commercial Project in Phoenix AZ

Unfortunately we had an awful experience with these guys August of 2018 and I definitely would not recommend them. It began very well with them seeming to understand everything we needed but the delivery was sloppy and thrown together. We had to deal with them for 4 months for a small project, and things just went from bad to worse.

The end result was an awful sloppy job on our small bathroom that we still have to deal with on a daily basis. The initial work had to be redone and the second time around was still badly done. Our shower still pools and does not drain properly. Some of the work was left unfinished because it took them 4 months (I was originally quoted 2 weeks). I desperately wanted them out to my home at this point. Yes, I was angry and extremely frustrated with them (and I'm not the type of person to complain much). This brief review doesn't begin to cover the nightmare experience we went though in dealing with this contractor.

I'll leave it at that, listing all of our issues would result in several pages of text. Although it is several months later, I wanted to do my duty and leave a review as a warning to others.

Update of review:
Response from Business:
Comment from DJ J. of VETSBuilt Contracting
Business Owner
5/14/2019  Miss Biology B...  This review sounds like a college prank gone bad!  I hope y'all get past the hazing phase of your indoctrination to college life and get on w you life!!
If you ever get a real job and buy a home please don't hesitate to call us!!!
Best of luck!!
Bob
Managing Partner
Vetsbuilt Read less

Edit:
I'm adding my response to the reply. I'm not sure why they think I'm enrolled in college, underemployed, or not a home owner?
Anyway, all I wanted is to leave a review of my experience with this contractor. My experience with them did turn into a nightmare, and yes, I remain frustrated and unhappy with the results.

I'm not saying that Vetsbuilt has NEVER done any great work, they have excellent reviews from other yelpers, so I know they have many other happy customers. All I'm saying is that our specific project was a catastrophic failure. Numerous things went wrong and Vetsbuilt was not to blame for ALL of it. Vetsbuilt did try to appease in the beginning, but as the problems progressed, the seemed to give up and not care about our project. Their major mistake was bringing in an onside unlicensed contractor to do the work. This contractor messed up everything he touched. Vetsbuilt did try to salvage our project by having some other folks they trusted to redo the work. Some of their team did deliver on a professional level (Thank you Ben!), and others did not. The folks that didn't quite deliver were rushed and seemed overworked and spread a bit thin. They were also unresponsive and did not show up at the agreed time. When work was completed, it wasn't inspected as will as the first inspection IMO. There was a brief apology on the last day that I wish had come sooner. It honestly would have made things better. I tried to communicate as best as I could, however I couldn't take any more time away from work and just wanted to get through the project. I won't continue to list additional issues we had, since I don't think it will help alleviate anything.

A final open note to this business:
Please don't take this review to heart or as a personal attack! I'm not saying you are bad people! As a matter of fact, you were personable in the beginning and very responsive. The outside contractor you brought in was the one that made the mistakes. You tried to fix it. Toward the end things went from bad to worse because trust was lost on all sides. Everyone (including myself) were getting burned out. If you need to express your frustrations that is okay. You are entitled to it, and Yelp provides a platform for both business and client to do so. I had to give myself some time before writing this review because I was so furious, stressed, and heartbroken when everything was unfolding. I didn't want to leave a nasty rant, rather, I wanted to provide feedback in hopes of offering some constructive criticism. We all have room to improve; I once broke out in tears in the middle of the project from all of the stress (which was probably frustrating to deal with) and next time I'll make sure to gather myself and calm my emotions before discussing the issues. For this, I do apologize. I am glad however, we never had a yelling match, or let temper get the best of us, or exchanged any snarky remarks in person. Someone did raise their voice a couple times but it wasn't directed at me, it was due to frustrations from the nature of this project. We remained relatively professional throughout the whole ordeal I definitely wanted to reach out and say thank you for your professionalism on that aspect. I don't want to continue a back and forth dialogue with an online argument, so I'll just sign off with a last note and wish you luck on your endeavors too.

First of all, let me say I'm all in favor of DIY projects or repairs!  With that being said, I am not comfortable attempting a household repair or project if I don't know what I'm doing.  I don't like the idea of experimenting on my house and I know (from experience) that not doing things right the first time can end up very expensive in the long run.  Also, I like to be able to hold people accountable if the job isn't done correctly, and that is very hard to do when a friend offers to do the job and then happens to screw it up.

I have used Handyman Connection a few times and have had great experiences each and every time.  The very first time was to install a dog door for Bailey from the house to the back yard.  Best $250 I ever spent (that includes the price of the door itself).  I've also had some dry wall repair done and that went well too!

Usually, the first call to make the appointment, I have spoken with a very nice woman that is pleasant and easy to talk to.  Then the person scheduled to do the work will call to confirm and work out a more specific time.  They show up, give you a free estimate, and then offer to complete the work right then and there.  I really like that if I don't want to do the work (which has yet to happen) I'm not out any money, however, if I do want to pay for the service, I don't have to call and reschedule.

Everyone from this company has been very nice and professional.  I usually get a follow up call from the office to make sure the work was completed to my satisfaction and I've even received a survey or two.  Also, there are always coupons in various mailers and even on their website.  Just mention the online coupon and they will usually honor it.

I tell everyone I know to call Handyman Connection for all of their household projects or repairs that might be just out of the DIY range.

When we moved to Arizona, we purchased property and began our search for a custom home builder.  We came with plans in hand and proceeded to interview and get bids from several builders.  The house plan was our design so we knew what the finished product should be.  Some of the builders were not going to allow us to be on the property during the build.  Out of three other bids we had, Gorilla builders was extremely competitive and more than open to our input and presence during the building process.  Tom (job superintendent), Anthony and Steve were extremely easy to work with.  The total footprint of the house is 8400 sq ft under roof including a 6 car garage and patio.  We had a few changes from the original quote and were able to negotiate.  Now that we have moved into our new house, it truly is a custom quality build.  Jeff was very accommodating with installation of all the custom lighting and an antique door that we brought with us.  We certainly recommend talking with Jeff and Crystal when considering a custom home builder.  If we have future building projects, we will definitely be calling Gorilla Builders.

Jim and Donna C.

Andrew and his team are professional and punctual, willing to provide budget-conscious design insight to make a project successful . You can tell they take pride in their work and the attention to detail is evident. We have been happy to hire them for a few projects with our kitchen and bath.

Doug is a throwback to when people actually cared about whatever they did!!  Honest, conscientious, and friendly.  (I had called a plumber who repaired a leaky toilet seal and proceeded to tell me I needed the walls taken out 20 inches high around the toilet due to mold--and he of course had a dry out company come and do that--then that guy told me I needed another company to do the repair.  As the dry out was proceeding and getting an estimate on the repair--which was outrages-- I realized these 3 companies were a racket--but the walls were already removed.)
 I scrolled through Yelp and found Doug--He came that day and gave me an estimate that was totally reasonable. And I asked him about a  myriad of honey-dos. A super thing was that he told me flat out about some items on my list that he was not comfortable or capable of doing well.  He sent me a full estimate that night.  I hired him to do the bathroom wall repair--which required removing the toilet and yet another seal replaced.  He did a great job---you cannot tell where the wall was replaced after painting it.  He also replaced and painted all the floor moldings and replaced a cracked piece of tile.  And he even picked up the paint colors I needed from Dunn Edwards!  From touch up painting, in most rooms, repairing a hall light electrical glitch, fixing the lock on garage door bolt that would not close, replacing worn tile grout, installing a timer thermostat, and welding a kitchen chair arm back on and more.   This took parts of several days and he was always here at the time he said he would be.  I was so grateful for Doug, the work well and timely done.  I recommend him highly--you will be very happy with his results!! :)

We recently moved into our new Toll Brothers home and had a challenging time looking for a good contractor that will design my entertainment wall at a reasonable and fair price.  With the recent challenges we all face with contractors taking advantage of price spikes, and long wait time for a project to begin, Canterra Construction beat the competitor's reliability and price!  Initially, I contracted for an entertainment wall design with them.  Cathy took it to a personal level in designing my wall and brought samples of stones and tiles.  She factored in my interior designs, colors, and furniture to select the best.  And wow, my husband and I are so amazed with the professionalism, reliability, designs, and the material used for our wall that it became one of the wow factors of my home!  Because of this company's professionalism and awesome work, I continued to contract them for my back and front yard.  Again, Cathy understood our goal.  She uniquely put together another great design at an affordable price.  Next contract is for accent walls and designs for all my rooms.  I am excited for this project. Cathy, and her crew  respect my property, are very friendly, professional and accommodating.  I like how Canterra Construction acknowledges my husband and I for being a Veteran.  Above all, Cathy is very responsive which is the pinnacle of a successful business.  Look no further, they do it all at an affordable budget.  Now, I can say that my Toll Brothers home added more beauty and value to it, thanks to the hard work of Canterra Construction crews!  Thank you so much,for turning my newly designed home into a dream come true!!

Great company with outstanding service and communication.  We will use them on the future as the need arises.

Consider yourself lucky if you get the opportunity to work with Keith and Roger! From minute one you could tell the team was honest and only concerned with helping you achieve your goals. Keith our lead was knowledgable and happy to guide us, he gave me advice along the way that saved us a ton of money!

The bid was beyond reasonable given the current market - we were blown away - hands down best contractor experience I have ever had!

Attached is a photo of a room add-on they completed for us.

We  would  totally recommend Mc Bride roofing.From the initial bid to the job completion everything went smoothly and as planned. The project manager (DJ) on our job always  returned my calls promptly and was knowledgable answering my questions.

We tore down a wall and yes you guessed it, it was load bearing.  With the dry wall team already lined up we urgently needed someone who knew what they were doing, who were reasonably priced, and could come fast to our rescue.  Came Brian H, a punctual, friendly and knowledgeable guy who got hired on the spot to do the work.  He completed the work as promised, for the price quoted and amen, the room looks amazing.  Kept Brian's number in my phone for all future rehabs, this guy is amazing!!!!!

I scheduled a meeting with Shannon last week for a 7:30am appointment that he never showed up to. This was unfortunate because my husband had to rearrange his work schedule and waited around for an hour for nothing. Shannon was apologetic for forgetting the appointment and I decided to give him another shot for the following week at 7:30am. He shows up at 7:50am without letting us know he was going to be late at all and provides us with a quote that is 2.5x as expensive as our most expensive quote thus far (we have 3 other quotes). I would have at least expected his timing and customer service would have been perfect with the highly inflated rates.

Only updating my review because it really bothers me when people lie. I'm sure this company does great work and Shannon was friendly but my reviews are always accurate. Below is an image of our conversation with Shannon's to the minute appointment time.

I would give 0 if I could. I sincerely wish that we had the positive experiences that other reviewers seem to have had... it is hard to believe they dealt with the same company. I would not recommend Atelier 507 to anyone, for any reason. I am writing this review because I've noticed an increase in Atelier507's advertising, and I think anyone considering this business should be aware of my family's experience.

We signed a six-figure contract with Bobby in December of 2020 for our home remodel. We ultimately paid that entire contract amount, plus about 60% more.

To this day, the work is not complete. Bobby abandoned the project before we were able to pass the City of Phoenix's inspection process. So, we have not been able to close out the permits with the City of Phoenix.

We were initially told that our home would be finished in March of 2021. It still isn't, 18 months latter. Bobby did find another company to complete the work when we informed him of our intent to file a complaint with ROC after he abandoned the project, so I am hopeful that we will be finished with this chapter in our lives soon. It has caused a lot of stress for our family.

The work that was completed required (and still requires) significant repair and touch up work. The work was rushed and not carefully completed. It seemed that Bobby wanted to complete the job as quickly and inexpensively (for him) as possible.

Some examples: The grout and drywall in and around our primary bath shower is severely cracking. The shower tiles themselves have begun to crack. The drywall around the title is cracking. The shluter around the shower niche is sharp and sticks out from the wall. Our child's bathroom tile has similar issues. The shluter around her tub is sharp and sticks out to the point that she recently cut herself while getting into the shower.

He purchased (basic, undoubtedly inexpensive, white) paint for the interior of the home without consulting us about paint color. We were told that was the color our walls would be painted, because the paint had already been purchased. The paint was thinly and sloppily applied.

The kitchen layout was not well planned. We are unable to open one of our refrigerator doors. We purchased our appliances prior to the remodel; still the kitchen design was not compatible with what we'd purchased. The kitchen backsplash was installed quickly and carelessly: the grout is cracking, and the square tiles are noticeably off center above the stove. The under cabinet lighting was screwed into our cabinets so that the sharp end of the screws were poking through the bottom of the cabinets.

Our plans included a pantry/mudroom, which had to be scrapped due to poor planning.

When we finally had no choice but to move in to our home in October 2021 (despite the fact that it was unfinished), we spent my. first few days there cleaning urine, grime, and pubic hair off of our new toilets. We still find cigarette butts in our yard. A custom-built entertainment center was damaged. A box full of our clothing was used as a trashcan (and cigarette receptacle). There is paint splattered on our flagstone patio and pool deck. Our kitchen cabinets were full of trash. The crew left behind their garbage and extra supplies for us to clean up.

We have paid Bobby every cent we owed. And when we were asked to make progress payments early to accommodate Bobby's vacations, we did. Still, when we expressed concerns, we were reminded of the fact that Bobby was trying to run a business, that it wasn't worth it to him to have anyone come to our home to address issues, and that there was a million dollar project that was Bobby's priority. At the beginning, Bobby was professional and accommodating... that did not last.

I hesitated to post a review prior to our home passing a City inspection because I just want the project finished so that our family can move on. It's been a year since we moved into a construction zone, and this process has been a nightmare. I hope that sharing our experience helps others to make an informed choice.

The tile and plumbing job for a remodeled bathroom was completed with precise attention to detail. The prep, and installation of both floor and wall tile were professionally completed. The project remodel looks like the way it should be, Brand New. Wonderful service, and came to work in a timely manner as promised.

This company did a great job on our rebar. They were quick with their estimate and professional. The crew that came to do the work was very friendly and kept my yard clean. I would highly recommend.

Red Rock Contractors redid our pool heaters, controls and some plumbing.... Superb job, done very efficiently, on time, at a fair price. They are extremely knowledgable in the world of water and pools and suspect a whole lot more. I recommend him to anyone that wants the job done right, the first time. I would hire them again, in a heat beat, if needed for any type of water project

I had been contemplating the kitchen refresh for sometime; on the recommendation of a fellow trades professional I visited Rise Above's showroom in Anthem, with ideas and photos on my iPad in hand.  Brett Buckner (owner) helped me make my preliminary selections so that he could come out to my home within a few days to do a comprehensive measuring and fully understand my needs/wants.  Within a week I had a detailed quote emailed.  We did a follow-up to make some revisions to the plan and thus the quote.  I had done some other shopping, the bid was competitive, but just as importantly, they had done work at my home before and also had recommendations  from people I knew personally.  

Upon award of the job, I was assigned a project manager and timelines were established; tasks assigned and communication was clear.  Most importantly, any time I had a question, I could make a call, and would get answers the same day.

During the most intense part of the project, I was only without a working kitchen for 4 1/2 days; and always had a functional refrigerator.   Coordination between the cabinet painter, the granite/tile work and plumbing made that possible.  

Throughout the project both Skyler and/or Marjene would stop in to check on progress to make sure that I was happy and that the quality of work was meeting their standards.  

The finished product is as I had envisioned it and I am very proud to show off my new kitchen.  It's time to get down to some serious cooking!  Bon appetite!

A big thanks to Mike Christensen and his team at Peak One Builders!  We were having an issue with our architect so we researched four custom home builders to take over our project.  Peak One was the hands down winner and we are are so glad we picked them.  Mike took our plans, collaborated with us to fix them, and then built us a great house that we are very proud of!

Mike's military background was a critical factor in our choice and he came through with flying colors.  His attention to detail was amazing.  He exhibited a high level of integrity, ie, he always followed through on what he said.  His professionalism and structural engineering background gave us comfort that we have a well-built house.  His team at Peak One were very competent and showed us respect for our time and choices, and were always there to answer questions and guide us through the entire process.

We would highly recommend Peak One Builders to build your custom home.  I have offered Mike to bring potential clients through our house anytime and show them what a beautiful, solid house we built.  The best thing about Mike is that he really cares.  From day one, he was fully engaged and stayed with us on every decision until completion (and still calls regularly to see if we are satisfied).

We called George at Contessa Stone to come give us a quote for a new fireplace mantle and overmantle. He came and looked at the fireplace we had and worked with us on a design that both my wife and I loved. He gave us a timeframe for the stone delivery and the installation and Mario who did the installation of the Stone was really great. He truly cared about the work and took his time to make sure it was done right. The whole process was really smooth and any small issues were resolved very quickly. I would definitely recommend George, Mario and Contessa Stone to anyone.

Great and quick quote after the inspection

On the 17th of March, my wife and I were returning from basha's to pick up groceries for saint Paddy's dinner. Traveling back there was a back home operator east bound in front of me, I cleared the inbound traffic, changed lanes to pass the back home, as I started to pass the operator made an improper left hand turn. Forcing me to make a sharp left turn off into the field, causing damage to the left fender and bumper. To date there insurance and the company have made no restitution for the damage to our vehicle. They have absolutely have no integrity.