Best Pool Repair in Phoenix AZ

Had Steve and Kent out on 10/17/2022 to service my 120 gal. solar hot water tank.  I have used General Solar several times to change out the anode in the tank as the water in Maricopa is very hard.  I have been using the solar hot water heater for 10 years.  To maintain this reliability, I had the anode changed out about six months before it was really due.  Also put in a new mixing valve and T-stat element kit.  New flex lines were installed as well.  Very pleased with their service and would certainly recommend them.

David is the owner, and service tech. I would expect more of an owner to satisfy his customers for return business and also a good review here.

So I had updated my review as I was promised a refund of the 190.00 the company had charged me to come out to continually fix the same problem of bubbles in the line and change filters. BUT after I updated it he took away the credit and is again charging me the 190.00. NOW to me it tells a lot about a company who reneges on a promise more so then the terrible customer service that I wrote about in the first place. To be paying 8000.00 for equipment in the first place to not have the company stand behind its product and installation, I would be looking elsewhere for a system. Customer service always trumps price for me. I would rather pay a bit more if I knew the company treats its customers well. We have South Face is our hole house solar company we call them to fix any problem they are out by the next day NO CHARGE!!!

Blue Plumbing came today and installed a new bathtub-shower for us. They arrived on time and were very professional and efficient. They were even able to provide the bathtub shower as they had it in stock, so we did not have to wait for delivery from a store. Shower head, bathtub faucet, and sink faucet look great as well! They also quoted us a fair price on a kitchen sink faucet and garbage disposal install.

Had Fenix come out to do the maintenance on our system and did another AMAZING job!  Thank you guys!!

HelioCol Product is great.  DO NOT BUY THEIR PRODUCT ad their customer service is not great, it is horrible.  

The customer service is left to be desired.  Our system was installed first part of January 2020.  Installers damaged roof tiles.  I informed the sales individual of the damage immediately, sent pictures and was told, I would be contacted.  No one ever reached out to me.  I continued to contact the sales guy and never heard back.  In April, the product had leaking issues on the roof.  Called for service and the individual came to fix it.  The service tech's ladder fell on our pergola.  She provided us a number and a name to contact to get it fixed along with the roof.  The individual she referred us to was Bruno.  We contacted Bruno was given his voicemail.  We made several calls and we were trying to be kind and patient.  In June, my husband finally reached him and we were told, they would be out next Friday.  No one showed.  We called again and continually received his voicemail.  By August, I was irate the way we were treated.  You spend this much money on a product and hope for great customer service and still nothing.  I called Bruno again and stated by this time, I could be 7-8 months pregnant with how long it is taken them to come and fix the damage they caused.  Finally they called and schedule a service tech to come and review the damage and compare colors to order parts.  That was September 8.  Then they went silent again.  Contacted the original sales guy, Rusty, shortly before Christmas and was promised a call back from him regarding the situation and still no response.  I called Bruno on January 4th and he remembers us and I expressed my dissatisfaction with the company and was promised to be call on January 6th regarding the status to repair the damage to our house.  It is Friday, January 8 and I still have not heard from him.  I called the number to speak with him and told I would need to leave a message.  I have asked to speak with Bruno and was told it is a board of directors.
I have tried to be patient but I'm tired of empty promises to fix the damage that has been done to my house.  I will be reaching out to the Better Business Bureau and may begin to seek legal actions if this issue is not resolved.