UPDATE AFTER BUSINESS COMMENT:
1st, I have to say that I dropped their rating to 1 star because Jamie M. just wants to argue. I would have been happy to go the other way in my review, but it seems he would rather argue, so I took it to one star. Yes, he sent me a private message and I thought that was good. I don't enjoy writing negative reviews, but I will always write the truth.
2nd. He says he never got my contact information or scheduled a day or time to meet. Well he is partially right. My contact information, as explained to his associate Nick, I chose to write to them from my personal email and told him what it was. That was to allow more space and it was easier. The yelp email actually says right on it " Reply on Yelp for a more convenient hiring experience or reply directly to this email". That is what I did. So no, it doesn't show in the Yelp communications as he says, because it was sent from my personal email. All this shows is that they don't go through their emails (or a lack of responsiveness). As to an appointment, in his email he wrote: " I have availability tomorrow afternoon or Thursday?" Sounds to me like he was offering an appointment. However, without a specific time, when I wrote through my personal email, I said I would need to have a time. I am posting the email with my personal info blacked out. HE NEVER WROTE BACK. Now let's just suppose that for some reason he didn't get my email. I don't know why he wouldn't since others get them, even other Yelp businesses. Again, more likely he thought it was spam or they just don't read email. But suppose... don't you think it would have been better to write back and say something like: " We are really looking forward to helping you, but unfortunately we haven't heard from you". That would have been far better than how he is handling this and I would have said, uh oh, the internet's version of the Bermuda Triangle struck again - and I would have sent it again or called. Simple solution! No argument, and likely a new customer. Not now.
3rd. He says that I wrote that if they didn't walk away, I would write another bad review. Wrong again, Jamie M. I would challenge him to post those words here from any email that I sent. He won't be able to do it, because I never said that. Again, I will be happy to post the email that I did write if needed... but I never said that.
4th. He talks about the yelp communication again as if repeating it will suddenly make it right. It won't because again, I didn't send through yelp, I used my personal email knowing it would be quicker and I would have more space. I did give his associate Nick my email, address ( with cross streets) and phone number. He had to have my phone number, because again, I didn't call Nick - HE CALLED ME! Hmmmm, now how would he get my phone number if I hadn't sent it? He actually called while I was on the phone with the solar company that said they worked directly with Fenix Pool and Solar. I am sure they could confirm that, but I will include a partial screen shot from my call log. It shows Fenix Pool calling me. When they called, it came up as unknown. I added the Fenix Pool logo when I expected to be working with them. Most people will recognize the green arrow coming in is an incoming call. I do that, just to show Jamie M is not being honest.
5th. He says I couldn't set an appt. Wrong again. I said I couldn't set on Thurs or Fri. due to doctor appts. I suggested other times or that they go to a search engine and view my property to see if there would be room for a non-roof placed system.
6th - He says "I called Thurs eve" and then 1 day later wrote a 2 star review. My phone log clearly shows that their phone call to me was on 1/12 which in 2022 was on a Wed. NOT a Thurs. My review wasn't written until Sat the 16th. Yes, that is 4 days, what would you feel? I did say that 4 days later I hadn't heard from them and that is true - so he only has his own company to blame.
7th -I copied this right from the private email he sent me ( where this would have been much better off handled), but he wrote: "I know Nick was working on your roof measurements and planning on send you your proposal this Monday." Again, I could post the whole email. I wrote him back and said "I don't know why he was working on roof measurements, because I specifically said several times that I did not want a roof -based system." Others have explained to me, about the problem with a roof system since pool water is being pumped onto your roof and if there is ever a leak, you will have more than just a pool heat problem. I said that over and over. He said he understood. Even if for some reason "he forgot", why not send a message or call after a few days " we didn't forget, should have it ready by next week." THEY DIDN'T. I heard nothing until I answered him back and in private where it belongs. Since he chose to try to make things up here, I felt I had to respond here. My review stands - with a lower star rating
