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Overall my experience with Harmon Solar was... okay. I signed up with Harmon because they seemed to have a really good understanding of solar technology, government regulations, the solar market as a whole and came in at a really good price compared to competitors! All pluses! Ben was a really good sales associate and knew his stuff. There were some hiccups along the way but when they took action to get something done, they were usually fast at finishing the job. One of the problems was how much effort I had to put in to keep the process moving on my solar installation! For the first half of the project, there were times it felt like if I didn't call to follow-up, my project would stay stuck in limbo.

However, the most frustrating part of the process was the payment. Harmon Solar was using Sunrun panels but there was such poor communication between the two companies it was a task figuring out who and how to pay for the panels which only slowed down the process more!

In spite of all this, one reason I still call the experience "okay" is because of the project manager who took over my case half way through and was so helpful! Jessica was very responsive and consistently explained at what stage the project was and gave me updates on what was going on (even when it wasn't a status update Harmon Solar was proud of!) She was transparent and empathetic when there were delays or miscommunications from Harmon and was very personable. If she wasn't the project manager on this job, I might have called it quits and fought with Harmon to refund my down payment. She helped me see it through which salvaged some of the experience for me. Thanks Jessica!

We found out that our inverter stopped working when we received a giant electricity bill. We then found out that the online monitoring system had stopped updating since May 2019. We immediately called Solar Topps for service and asked about why no alert was sent to us. The representative Victoria said "because they have thousands of customers now so they are not able to monitor actively." I thought the whole sales pitch was about customer service! Technician was supposed to come out today and my husband and I both took time off from work for this. After a day of waiting, NO SHOW and no one called us. Called the front desk and the lady said there was a delay and the tech would not be able to come today. I understand delay. But someone should have called us to reschedule. The front desk said she would do her best to have customer service (i.e. Victoria) to call us back but also emphasized that they close at 4pm. It is 3:51 now and the phone is not ringing. I will update everyone once I hear back from Solar Topps.

Update: No customer service called us back and the office stopped picking up phone at 3:58pm. A technician reached out to us at 4:01pm and claimed that our appointment is scheduled for a different date on his calendar. He offered us different time slots to pick from since we again needs to take time off from work. I hope he does show up tomorrow and anyone from Sollar Topps will call us back in the future to explain the company's inability to "actively" monitor the system.