Best House Cleaning in Phoenix AZ

Excellent company to work with.  Fast and responsive even when it is their busiest time of year.  Most importantly they were honest and knowledgeable.  Rather than try to sell us a bunch of stuff we really didin't need, they just found the problem and fixed it correctly.  Great service and fair prices.

Honest and dependable company. No oversell, they tell you exactly what you need and they do exactly what they say. Highly recommend.

I took advantage of a sale at Home Depot for a pre-summer sale for air conditioning service for $39.00. Home Depot contracted with Chas Roberts, which I accepted because my air conditioner is a Chas Robert unit originally installed with the house. The technician (#742, Istvan Gerdai) came on 2/16/2016 and 'serviced' the unit. Nothing was found to be wrong and the unit was full of freon. The technician recommended changing my air intake filters (which I did) and tried to sell me an expensive wi-fi thermostat which I declined. The AC was not used until 4/2/2006 when I turned the AC unit on and it would not come on. Air would blow, but the AC unit itself would not come on. I called Chas Roberts back and they sent the same technician back to my house. He inspected the AC unit and informed me there was no freon in the unit. I asked him what happened since the unit was fine when he left and we had not used it since. He told me 'they could break at any time'. He then asked me to sign a work authorization for a Leak Search and 2 lbs of freon, which I did. After inspecting the unit outside and in the attic, he told me the 'travel valve' on the outside unit was leaking freon and the coils in the attic were leaking freon as well. He then tried to sell me a new AC unit. I asked him again how they could suddenly start leaking when we have never had a problem and there was no leak when he left from the original service call and we had not used the unit. He again claimed that 'these units could break at any time'. I asked him to show me the valve that was leaking on the AC unit and he did and it was leaking. I asked him if he used that valve to hook his gauges to and he said no. He said the valve was used by the factory to fill the unit with freon and then ship for installation. I asked him again why it suddenly started leaking and he repeated again that 'it could break at any time'. I then declined any more 'work' and asked him to leave. I was charged $328.00 for the leak search and freon.
I hired another AC contractor (George Brazil) the next day. George Brazil inspected the unit and found no leaks other than the 'travel valve' which they called a liquid line service valve. I asked the George Brazil tech if that valve is used to hook gauges to check freon levels. He confirmed it was not. The George Brazil service invoice reads 'liquid line service valve was mid-seated allowing freon to escape. Backseated valve and stopped leaking instantly. Could not detect leak in coils in attic'. George Brazil refilled 16 lbs of freon and the unit has worked fine since. George Brazil charged me $766.00 for the freon and service call and I want that amount added to my refund. Either through incompetence or outright deception the 'travel valve' was loosened allowing all of the freon to escape forcing me to pay of total of $1133.86 for repairs for a unit that was not broken in the first place. I am seeking a refund for all money paid I also believe the original 'service' was a scam to get me to buy a new AC unit.
I called Chas Roberts (602.943.3426) to lodge a complaint on April 4. My information was taken and I was told someone would contact me, but as of today (4/4/16) no one has called me. Complaints have been filed with the Better Business Bureau and the Arizona Registrar of Contractors. I will update post if any updates.