Best Bathtub And Shower Repair in Phoenix AZ

Had a block in the main line of the house on a Saturday morning, all drains were backed up and it was flooding out all over the bathroom floors and flowing to carpet in bedroom. Called around and belisito quoted within 2 hours for $90 trip charge, came within an hour. Plumber Lewis was friendly and snaked drain to fix problem. All in all happy with the service and would recommend to a friend.

The best service you going to have by far
I will definitely going to call recommend and tell to all of my friends family about Chris
Very professional and friendly
Punctual
Chris came on such short notice to replace our water heater on Saturday for great price!!!
Thanks a lot Chris

Not helpful. We booked a time for a rep to come out because we want to replace both our septic tank and our leach field. Instead of coming to our home, the rep called at the appointment time and gave some info, but ultimately wouldn't come to our house or answer any specifics unless we booked a $3500 excavation of our current tank.

Update - adjusting my review - they did call back later and say they would send out a tech to look at our yard. We decided to pass.

This company wow what a joke!!!
Take your business elsewhere!!!
A bunch of liars!!!!!
On 12/19 we called to have a line pumped out due to rocks. I had a plumber onsite waiting for them. Keep in mind I'm paying $125 an hour to my plumber.
We both spoke to Ken and explained exactly what we need and what's going on. We were told Pepe would be there and would pump the line out! Great!!! Hours pass and excuse after excuse then finally someone shows up with a shop vac.... REALLY???? He then gets on the phone with Donald who says tomorrow 12/20 someone with a pump truck will be there at 2pm. Ok no problem mistakes happen. So come Sunday I call to confirm my 2pm appointment and I'm told they are running 30 minutes behind schedule. Ok no problem I let my plumber know and he then plans to head over there. At 3pm I receive a call saying that the job they are working on is almost done and they will be there.. At this point I'm starting to realize this company is shady (no other way to put it). At 3:30 I am once again calling to find out what's going on. I very sternly tell them if they can't do the job please let me know so I can call someone else. The lady says no we are still coming.. By 4pm I've had enough after all I'm paying my plumber to stand around. I call the company back to find out what's going on. I assume I get an answering service because she has no clue what's going on then ask me if I need someone today!!! DUH LADY I HAVE A 2pm appointment! So then I call Donald who is rude, and a complete jerk! He tells me an emergency came up I said excuse me I have tenants with no toilet or shower. After your companies screw up yesterday and the urgency of this matter why was my emergency not handled? After he decided to use foul language I told him that he had cost me hundreds of dollars paid to my plumber. He cursed at me again so I told him I'm going to file a complaint with the bbb!
Very unprofessional company no wonder most of their Yelp reviews look fake!!!

Quoted $79 to clear main drain from clean out in the front yard.  Without any prior notice, end up charging $149.  Then the drain was clogged again 2 days later.  The guy keep asking if my rental was insured and I should claim with insurance.  Suggest hydro blast, quoted $1200, no warranty.  I said I was going to think about it.  Then he mentioned a small unit for $550???   End up going with another company.

I wouldn't expect to feel good about a plumbing emergency and I've experienced plenty of them, but Frank and Armando just left our house after diagnosing and fixing a tricky problem that left us without hot water in our kitchen and I'm actually cheerful. They got here fast, were super friendly and reassuring, and quickly and methodically ruled out possibilities before pinpointing the malfunction. I know there were a couple of points where less-scrupulous professionals could have easily capitalized on my lack of expertise and charged a lot more, but these guys were openly happy for us that our repairs would not cost more than they did. I have full confidence that these are the guys to call when something worse goes wrong.

We needed a new tub valve installed for the trim set I selected as part of our bathroom remodel. I was on a tight schedule and our typical go to plumber was weeks out and required an initial consultation home visit to create an estimate and get us on the calendar. P&L was able to discuss my scenario Over the phone, make suggestions, and get me scheduled the week I called, which fit our schedule. They even offered to purchase the fixtures for us, if I wanted to check inventory at the local plumbing supply store. I ended opting not to since I was particular regarding the make/model. Super friendly and good communication overall.

Our drain was leaking from the wall. After a quick inspection Matt identified an old rusty pipe leaking. His assessment of the issue and quick hands-on had us with running water very soon. Very polite, quick, and knowledgeable in its work.  I recommend this company and would definitely call them back.

Everything of course happens on a Friday!!! Now mind you this is not just a regular Friday, but it was Good Friday so my expectation on calling a plumber, let alone, having someone come out the same day is just absolutely unheard of right??? Wrong!!! Jimenez Plumbing is absolutely AMAZING!!! Their response time is phenomenal!!! I noticed a leak in my front yard on my way to work and called Jimenez Plumbing. I had never heard of them but noticed they had GREAT ratings! When I called I was greeted with a very polite, professional person on the other end of the phone named Sandra. Right away she told me she would have someone out in a couple of hours. Low and behold she sure did!!! Not only did Eugenio (the owner himself) and Felix show up but they fixed my leak and also did a little extra project for me while out there too. Their price is reasonable too!!! I will be recommending them to family & friends if anyone ever has plumbing issues!!! Thank you Sandra, Eugenio & Felix. I appreciate you all! Happy Easter!!!

We are remodeling our two guest bathrooms. Yesterday Dax and his colleague installed a new tub and shower valve in the downstairs guest bathroom. They were friendly, professional and respectful. They also worked quickly and even though it took longer than expected (no fault of theirs, the shower kit I purchased didn't contain a necessary piece that they had to run to the supply store to buy) they stayed until the job was fully complete.

Disclaimer: we are are still in the midst of the remodel so I haven't actually used the tub/shower yet. I'll update this review once we do and once the upstairs bathroom is complete as well.

I just moved in to my new home and within a month of moving in I came across a leak, my wall was wet my tub was backed up.  I was freaking out with all the expenses that comes with moving this was 1 more. However the cost and damage was allot less than imagine. He came out same day and explained everything put my mind at ease. I was a little out of his way and he totally made it happen. Texted before he was heading over.  Highly recommend.

I want to give a better rating because our service guy was nice when speaking to us, but the performance of the service and customer service following is AWFUL. My mom had a guy over that I didn't catch the name of that was installing a toilet in one bathroom and fixing the piping to another in a separate bathroom. They needed to access the gas line for something, which is fine. We have an above ground gas line access point in our backyard where we just installed fresh grass in November. I'm not exactly sure WHY they needed to dig out a foot size hole inches away from the ABOVE GROUND access point, but they did. They completely destroyed this section of grass below, pulling out even the sod??? So there's no way any grass is growing back in that spot. I tried to put it back after they left and watered it down but it's not happening. One of our bathtubs is chipped now, and they left all of their tools here? I would assume the guys who were here (initial service guy who then called his supervisor to come out for help) were scam artists if they weren't driving a company van.

I'm very angry. The grass was expensive and the was not one reason to tear that much, if any, out. My mom has called them TWICE since it happened and each time it's I can take a message and never hearing from them again. What a trash experience, and customer service. I would recommend anyone else over them. Plus our pipes were never fixed so I'm not sure what they really came out here to do.

They also slung rocks all over the grass area where I run my daycare and have my kids that are all under the age of 2 and eat rocks. That was nice of them

Top Dollar Plumbing cancelled my appointment after 4pm on a Friday evening leaving me with a leaking drain pipe for the weekend. The technician's underwear bunched up when I commented on his extreme tardiness. We clearly agreed on an appointment time and I rushed home to honor this appointment. After waiting an hour, he's still 10 minutes away.  He then explains it's customary to provide a window arrival time and it's my fault for not being available earlier as he had finished prior jobs earlier than expected. Additionally, a customary window time was not communicated but instead the technician REPEATEDLY provided a pinpoint time. In doing so, HE set any and all expectations.

Instead of apologizing for my inconvenience and his lack of communication, he's insulted by my dissatisfaction and cancels while en route.

In the future, Top Dollar Plumbing should CLEARLY provide arrival time windows so that customers' expectations are reasonable and so that contracting decisions can be made based off those times. Also, don't cancel appointments when company communication is unclear and/or lacking. Instead, Top Dollar Plumbing should practice owning their mistakes, apologizing and striving to provide better customer service going forward. This is what makes a Professional Team.

I have been a customer of One Call Plumbing for almost 10 yrs. Yesterday, Mac came out to see why I was having an issue with my hot water heater. What a nice, thorough young man Mac is. Of course he found the problem and fixed it.
Also, I want to compliment the lovely young lady, Janaya (sp) who answers the calls and sets up appointments. She is a breath of fresh air and makes the whole experience pleasant. She's a keeper and deserves a raise.

They told me in Nov 2016 that my AC was ready to die and I should purchase a new one right away. They pushed a discount - but only if I agreed to buy today.  Just had AC serviced by another company with top ratings and it is working fine in 111 degree heat and humidity. Cannot trust ACE.

Came out that day. Diagnosed the problem, and had it fixed right away. Great customer service

I called this company to come look at my septic system that was leaking above ground.  He told me I needed to have my system pumped. I gave him the cash and he didn't have the change to break it and give me my change.  When I went to my backyard to see if they were done they had left no more than 10 minutes after so call pumping my tank.  They never gave me my change ok fine. Two days later the same problem with the leaking system into my yard happened again. I called them to inform them and he chewed me out said it was because my washer empties into the tank and I need a repair.  He said all he can do is pump it again. I asked him why would it need to be pumped if it was emptied two days prior. He then proceeded to yell at me and told me to call someone else and hung up on me. I had a reputable professional company come and they tell me it was never pumped the tank is completely full hence the overflowing in to my yard.  I am going to sue this man and his stealing my hard earned money. I am a single mother of 3 children he has no right to steal from me or anyone else.  He needs to be put out of business. Do yourself a favor and DO NOT TAKE A CHANCE on him. There are plenty of companies who know how to be honest and do the job they are paid for.

I have always shown my appreciation for the courtesy Jason and Helper service calls by giving just a little bit extra in the way of gratitude and appreciation to those that perform and exhibit competence and productivity in all endeavors of their skills.
Your people have always put forth the natural effort to always smile and treat Empire Plumbing & Air conditioning customer like they really care. And that includes deep down where we could see each other with or without the mask(Covid mask)!
Kudos and great training job of marketing and sale performance on behalf of your team at Scottsdale location of customer service. Both
Your representatives at your company fulfills that need.
I have had a friendly and nice chat with Jason while he was working the issues of H2O Concepts plumbing and I consider him a company man, and for what it's worth, you need someone who keeps up with technical skills so that the customer does not have him come back again for something that should have been right the very first time.
His technical skills will leave the customer pleasantly pleased to have him working on your property while doing what he knows best:
Walking away from any job knowing his work is as perfect as it gets and his customer is 100% satisfied. Jason and co worker proved that again by walking away today knowing that this writer and Empire Plumbing & Air Conditioning customer both know that Jason will not have to repeat another service call simply because Jason and co worker both did it right the first time.