Martin B.

3/22/2023

I was very happy with the service. Great attitude great service on time. And he didn't even push me to buy anything. I want him everytime I call them out

Jessica N.

4/13/2023

Stephen Libby is a phenomenal plumber who literally saved my life! I have my water heater, stove, AND heater ALL on propane so when a gas leak was discovered it caused me much distress indeed. Stephen found the source of the leak and fixed it in a competent, timely, and professional manner.

I will be HIGHLY recommending ACE Home Services to Everyone I know!
Call them, you will NOT be disappointed:) Jessica Nelson, Sedona, AZ

Dale V.

4/30/2023

Friendly, fast, couteous service! Thomas was fantastic!

John M.

4/30/2023

Upon arrival at hine friday night my wife telles me we have no hot water, went to check the pilot light and found a puddle of water.. Humm thats not good I thought. At this point it was after 630 pm Wasn't sure I could do much. Called ACE and they had a technician out 8am the next day.. Our technician Mitchell noticed we had mold around our unit from the leaking water. He said no worries made a phone call and within 1 hour we had a Company out to asses the mold and they are scheduled to do the work today actually. This was all due to our Technician Mitchell going way above and beyond for our family.. Really did quality work, and was great about educating us on best uses and how to prolong the life of our units. Honestly, for not expecting or wanting to deal with this on a weekend ACE made this as convenient cost effective and easy as possible.. Highly recommend them.

Ricardo D.

4/20/2023

They came over to service my unit ,
The technician was very nice
He told me that I need a new air conditioner .
I asked him if he can just fix a couple of parts in the compressor he said yes
and priced the repair for $1,900
no warranty because my unit was too old .
how ever he priced me a new air system for $20,000 dollars!
I called another company referred from a fellow contractor, he told me that one of the parts ACE recommended to be change was working fine .
he fixed the compressor for $470 including a much needed clean up.
He gave me a price for a new system for $7,500 labor and equipment!!!
For a Trane brand 4 tons Which is the same unit that I have for 29 years!!!
It pays to be a contractor and to know a lot of people in the trades .

Mandi M.

04/10/2023 12:00:00 SA

I called ACE Home Services out to repair my AC - they told me that it was dead and I would need an entirely new unit. My house is 6 years old.
I got a second opinion - for them to tell me to come look at the unit - my dog had chewed through the wire. I didn't need an entirely new unit.
Unreliable company trying to get money.

Maria S.

4/26/2023

Ronald Fendrick serviced our AC unit. He was very professional and knowledgeable explaining the proper maintenance of the unit. His extensive experience is very appreciated. Thank you!

Victor M.

9/14/2022

When dealing with a HVAC company the only thing I am looking for is honesty. I have an American Home Shield warranty on my multi family property. Overall I consider them to be a reputable and trustworthy company. However they do on occasion subcontract less ethical vendors such as Consolidated Mechanical they tried to gouge me for $1000.00 to clean my coils and add freon. Now the units are 20 years old and are due for replacement. But I was able to call another vendor Ace Home services and get an inspection and coil cleaning for $120.00 quite a difference wouldn't you agree! They provided me with pictures and and thorough diagnosis and options moving forward. Please support our local businesses

Chris J.

05/09/2022 12:00:00 SA

I had a leak in my shower Friday and I called Ace. They were friendly over the phone and made my appointment for the same day which was nice. Later towards the day my wife called me and told me she wanted us to go to a birthday party. I immediately called Ace and asked if there was a better ETA on when the technician would arrive. I was told that they were set to arrive around the time I would have to leave my house to go to this party. I asked them if we coulf reschedule for Saturday because of this and was told they absolutely could, they said they understood that sometimes plans change and that could have someone to my house between 9-1 Saturday. I was relieved because the water in my home was turned off due to the leak and I could wait an extra day.

Now this is where my review turns into a 1 star. Saturday morning I get a phone call from Ace at around 9:30. I answered the phone and was shocked to hear that my appointment will have to be pushed till Monday. Apparently they don't have plumbers work on weekends. I informed them that this appointment was rescheduled because of a change of plans I had Friday and that if I would've known that plumbers didn't work weekends, I would've kept my appointment Friday. I also told them that I have 4 kids and that going without water for the whole weekend wasn't going to work. Very frustrating because I would've kept my appointment Friday if I would've known plumbers aren't available on weekends. I also don't understand how they can advertise on their website that they're available 24/7.

It's alright though. I ended up calling Parker & Sons and told them what happened. They sent someone out 2 hours later and repaired my shower. They even went above and beyond and cleared my drains for free and replaced the part for free after my supplied part wasn't working. They didn't break my bank and still provided me with the military discount.

Harold W.

2/23/2023

I accidentally punctured a hot water line behind the drywall. It spouted hot water until I could cut off the water to the house. Clearly I needed repairs quickly so I called ACE Home Services, a company I've used for several major plumbing and HVAC projects. They were able to send Aaron K. out within an hour. Aaron was friendly, knowledgable and quickly came up with the best option to repair the water line along with a detailed quote. I authorized the project and Aaron was able to complete the repair service quickly and on budget. I remembered a leaky bathroom faucet so asked him to replace that as well. Aaron was able to change the scope of the job and got it done as well. I was very pleased with the work done, competence of the plumbers and the quickness of ACE's response. I'll use this service tomorrow for the annual HVAC maintenance checkup. Highly recommended.

William C.

10/11/2022 12:00:00 SA

Don't hire! Liars and fraudulent company!

I called Ace Home Services, explained exactly what I needed repaired and they said they do this type of work.

They said they charge $59 to come out, inspect, quote and can do the work same day. The tech came out, inspected, left the job and said oh, we don't do this type of work but still charged me $59.

I clearly stated to them, before they came out, that the dryer vent that goes from the dryer through the attic needed to be redon and put out through the vent that goes to the outside. The customer service rep said they do this work and even checked with her manager.

But then they change $59, leave the job after 5 minutes and say they don't do this job but will still make me pay the $59? Wrong, unethical, illegal.

I'll be filling complaints with the BBB, Google, FTC, and Attorney General Office.

Carole P.

02/10/2023 12:00:00 SA

Jaxon stopped by to assist with an issue the water company claimed was related to our water softener. He quickly trouble shooted the situation, educated us on our water system (we just bought the home) and gave us some ways to ensure that we had a hard and fast case with the water company that the issue was not related to the water softener. he also gave us pointers in terms of how much salt we should put in and how long it should last. He's a very positive representative of Ace and I recommend Jaxon and Ace.

Jacqueline K.

2/16/2023

The good: they answered their phones and got a plumber out to my property the same day. The bad: the technician took 4.5 hours to do 30-minutes of work. He left three times to get parts. Spent an hour in his truck instead of finishing the job. And was perplexed why I asked him to remove his shoes inside... after he'd been outside in the rain. The charges were astronomical for the work that was completed. I'll never use them again.

Nancy N.

2/13/2023

Tom Harwood was our technician the other day . He was outstanding and got right to the task at finding out where the leak was coming from on our new ac/ furnace . Took pictures and was very informative Sent us a email with the details and pictures set up the repair date and is a asset to your compan Kim Dean and Nancy Dean

Jonathan U.

12/29/2022

Scummy company. They just want to get you into the most expensive option as soon as possible. My blower motor went out in my AC system, and they just wanted to replace the whole system.

Obviously, I didn't use them for the repair. Calling them was just a waste of my time and money.

Andrew C.

01/12/2023 12:00:00 SA

We had Ace Home Services install a water softener in our home. The guys that came out to give us a quote were able to answer our questions that we had, communicated well from the day we got the quote to install day. They were timely and professional. Also they have a veterans program that provides some discounts and benefits for veterans that enrolled, and it's free! Great all around service.

Ben v.

12/04/2022 12:00:00 SA

They are a fraud I contacted them to clean my drain for $59.95 when they arrived they charged $400.00 after making an appointment for them to come out. Like I really had a choise at that point. Again they are a fraud.

Barbara S.

03/10/2023 12:00:00 SA

Anthony and his crew did a good job. They were efficient and friendly. The only thing I wasn't happy about was the condition of the yard. Large stones scattered, rather than buried and the stones could of been raked better.

Donald P.

03/09/2023 12:00:00 SA

On a 2 1/2 year old property ACE Home Service was called out for a routine maintenance. The house has two Carrier units that had no known issues. They charged $229.22 x 2 for cleaning coils for a total of $458.44 (for cleaning coils!!). They also charged $156 for a plenum sealing sealing. Generally metal tape or an adhesive would be applied to the point of leaking air. The bill totaled $$614.44. This work was completed under the coverage of a PMA. These charges are outrageous and should be known to the general public. The tech made no comment as to measuring the split. An elderly woman paid the bill without question. The company referenced a reduced cost of $274.95 due to the PMA on the invoice. The public should be very aware of this companies rates for the services rendered.

Cippy S.

02/02/2023 12:00:00 SA

I got a recommendation from a family member for Ace home services. I needed to have my air conditioner looked at, and was a little concerned to turn it on until it got fixed. I called the office to see if they could send someone out and they said they could have someone there in a couple hours. That was so fast I wasn't even prepared so we booked for them to come later that evening. They sent Javier out. Javier was super knowledgeable and very professional. I felt comfortable having him around the house. One of the things I appreciated most about him is that he took time to explain options to me. I probably asked upwards of 100 questions, and he took time to answer all of them in a way that I could understand. I was very happy with the work that was done and my air conditioner is working better than it has in a long time. I would recommend Javier and Ace to anyone who is looking for an air conditioner tuneup or repair.

Gail B.

02/11/2023 12:00:00 SA

Daniel Loisel was extremely professional! Great job on our annual tune up! And the office staff is very responsive.

Bob P.

09/10/2022 12:00:00 SA

Not a trustworthy company....

I had an AC unit not working.. they charged $59 to come check the unit.. They looked at the unit and said the 5 ton unit was shot .. To repair the unit would be $9,000 or to replace the unit for $13,000.. I contacted another HVAC Service and they came right out and looked at the Unit, and all that was needed was to replace the 2 AAA thermostat batteries.. The unit was fixed for a service charge .. I would never trust this company ..!!

Fred W.

2/14/2023

I recently had my septic cleaned and eventhing was fine for about 3 weeks on a late Friday evening my main drain backed up just as it had done 3 weeks earlier. I called the septic company and they said we can't come out until Monday afternoon. So I asked Google to get me in touch with a plumbing contractor near me me. With in 25 or 30 minutes someone from ACE home services, call me back and said you will be our first call in the morning. Around 9:15am the plumber called to say he would be at my house within an hour. The young man showed up and went to work. I was more than satisfied with his work and pleasing Attitude

Grant W.

02/04/2023 12:00:00 SA

Michael came out & did his best. I paid the bill and he left. Michael is great. Get a good quote.

Muffie L.

9/28/2022

Sewer drain backed up, toilet started leaking and gurgling. Shane showed up within an hour and proceeded to scope lines.
Incredibly thorough and experienced.
So far the attention to detail and help in resolving this problem commendable.
The process of restoring just beginning

Sandy B.

9/22/2022

Emil and Gus's did an amazing job!! They were respectful and neat, cleaned up when done. They actually came to my home the same day I called them. Thanks to them I have my kitchen sink and dishwasher back.
I have been without the use of my kitchen from September 8 until today, because American Home Shield and Loyalty Home Services (plumbing) couldn't or wouldn't do the job.

Daniel M.

7/21/2022

Needed to replace 20 year old 5 Ton Whirlpool 10 seer unit. Bad coils in Attic. Spending a little more money for efficiency in 26 seer model and Carrier Infinity system that includes a heater. Ac unit and thermostat. Dan was helpful technician who was knowledgeable and patient. Gave me options but had to deal with the reality of poor inventory.

Peter H.

07/07/2022 12:00:00 SA

I hired ACE Home Services to install (4) QuietCool whole house fans. So far through the process, working with Dan on the proposal inclusions, equipment ordering, and the pre-construction job walk with installation team members David, Bill, and now Javier, Jose, and Hugo, everyone is professional and understanding of my goals and expectations.

Next week should be the electrical pre-install wiring work, then the fan units installations. Added in to this original scope is work on my existing HBAC unit's components, as they deem necessary.

I will comment on how all this work turns out in a later review!

Clark D.

08/04/2022 12:00:00 SA

follow up has been consistent and our new system is working great for us
today's maintenance check up with Miguel started at the scheduled time and he quickly and efficiently confirmed that the AC is running at peek efficiency
thanks

London G.

6/13/2022

Technician was on time, respectful of my home and pets. Skylar diagnosed the air conditioning problem and offered three different tiered solutions. Even eased my mind about efficiency, quieter new unit, and bonus of increased home resale value!
My new unit will be installed tomorrow morning, in the meantime Skylar injected my old system with Freon to keep us cool.
Amazing experience 5 stars

Joanne H.

09/01/2022 12:00:00 SA

I don't even want to give them one star. Here we sit. It's 85 degrees and going up. An elderly woman with a dog, another with 4 cats. A technician came yesterday but it needs a fan replaced, but they can't do it today. Tomorrow at 7am. It's almost 10 and no one. We pay for a service contract but that doesn't seem to help or be an incentive to fix this stupid thing. They're undependable, disorganized, uncommunicative, AND ITS HOT OUT! You have better companies to choose so choose them and not ACE!

Tony F.

07/03/2022 12:00:00 SA

This business is not honest.
our air conditioner went out one day before the 4th of July weekend. I called the service that installed it to be connected to ace home service as they took over the business due to the death of the owner.
This guy (Ryan) showed up out of uniform and a private vehicle. He spent less than 30 minutes on the roof and charged us $400.00 for a part that we didn't need and 300.00 for labor. He printed out 4 pages of a contract in tiny print that I had to sign. I didn't have achance to read it. After a long night of Being upset, I called ave and was told that Ryan would call me which he did. unfortunately He lied about the whole service and stated that he was recording our conversation. I got very upset and uttered a few Words that I will not share with you.
Going back to the beginning, the lady that took my call did not tell me that the business that I thought I was calling had been taken over by ace home services and asked me if I was a senior or a veteran to which I replied both.
In any event, do not use this company as they will take you for as much as they can.

Dee R.

9/26/2022

Quick response, two very nice and very knowledgeable men showed up on time and fixed my plumbing problem. Cleaned up after themselves and were very patient with all my questions. They explained the problem and how they were going to fix it. No more cranky toilet!

Sherri F.

9/13/2022

Jeff Northrop was a pleasure to work with. Prompt friendly service. He will be back Friday to install are new reverse osmosis system

Jeff D.

09/12/2022 12:00:00 SA

if you have a plumbing problem ask for Guadalupe Quevedo! guy was extremely knowledgeable and very helpful! this dude will fix all your plumbing needs! seriously, ask for this guy! never met a better plumber!

I they also gave me a free AC check up. Dude was nice and seemed knowledgeable in his field but he showed my my fan motor and blower motor amps that they were drawing and what they were rated for. They were within operating limits but he suggested I replace them. Then proceeded to tell me that replacing them would last for maybe a month a year and then they would be done. So he tried to sell me a brand new AC unit for 16K. When these people come out for a free inspection of whatever you have them look at, just remember they are going to tell you that something needs repairs and it's going to be a lot of money! Most shit you can watch a quick YouTube video and do it yourself for less than half the price. Don't fall for their tricks!

Connie W.

08/11/2022 12:00:00 SA

my HVAC. stopped working. the temp inside was 94 degrees and humid. Ace. provided a room air conditioner the next day and installed a new air conditioner the following day. the servicemen where friendly and helpful. I have used ACE in. The past and am extremely happy with them

Ellyn I.

6/14/2022

Called for service repair & received appointment next day. Scott was very knowledgeable, informing me about my units, took time explaining options & was dog friendly.

Debra R.

3/23/2022

Buyer beware. Horrible customer service. We had taken 3 bids last year to replace our air conditioning unit. Our current unit was working but older. Ace came in and gave us the best bid. Work was completed quickly. After my last 2 encounters in the past year with Billy I called to complain. No one is calling back. I'm worried about this and if we have issues am I going to get the same run around.

Lisa P.

8/29/2021

Despite repeated visits and ineffective attempts to solve my problem. I have a brand new Ace installed ac that struggles to keep my house at 80 degrees. They are very responsive at getting a tech to you. They just can't solve the problem.
I have used them for years but never again. Management is totally unresponsive can't even get calls returned.

Andrea M.

5/28/2022

We would just like to take a moment to think Ace home services for a recent call out for our air conditioning units. We placed a call to Ace because our air conditioning was not working correctly and they had a technician (Ron) come out on the same day we placed the call which was amazing. Every place else we called was not available to help us same day. Ron did an amazing job at helping us understand what was going on with our air-conditioning units he was very professional. Ron was able to replace the part we needed and to get us back cooling in the same visit. We really appreciate the quick response and professionalism that we received. We will use Ace again.

Michael H.

06/03/2021 12:00:00 SA

Don't call them!!!!
Scheduled a routine annual maintenance with coil cleaning. After 5 minutes the tech said the unit needed to be replaced and never finished the service. He spent plenty of time with the pitch to sell a 7500 new unit.
I called a second company for a second opinion. My condenser pan was clogged - works great

Should have been addressed with the annual service. Further, when I called for a refund on the service, they were condescending and I got banned from calling them again;

F$%k these guys

Aaron P.

8/13/2020

I purchased my AC unit from Ace 10 years ago, this past Saturday my unit stopped working and I called Ace to come check it out. Senior Technician Skylar Lundburg arrived about 4 hours after calling, He very quickly informed me that my unit is just out of warranty and that I needed a new one. I knew this wasn't true and anticipated being told this before he even arrived, I sent him on his way after being charged $80 for nothing and immediately called Goettl They showed up within an hour and in less than an hour I was up and running. I will never use Ace again this company is just out to make the most money possible very dishonest I strongly recommend staying away from these people.

Ruth P.

11/02/2021 12:00:00 SA

We called Ace to fix our AC. The first visit we were told it needed cleaning; we paid them to clean it. The second visit there were two issues; we paid to have those issues fixed. The third time (still the same issue) we were told we would need to replace the unit. After spending $4500, we decided to have a second opinion, especially since the issue had never really been fixed. Another company came out, replaced one part ($400 TOTAL) and 2 months later, still running like a champ. Don't waste your money--call another company besides these yahoos at Ace.

Phoenix H.

7/23/2018

I have to agree with the negative reviews unfortunately. Stay away for their service calls and stay away from their business. Yelp reviews are only superficial and I encourage others like I will to report ACE to the BBB. It's the only way they will practice honest business.

We woke up to find water marks on the ceiling of our first floor. After scratching around I determined the water was leaking from our second floor 8 year old carrier unit. I found a small crack on the condensate drip pan so we called for a quote. A repair guy shows up in a few hrs which was appreciated. He gave it a quick look and then Proceeded to tell us that we will need an completely new unit. I was perplexed buy this as the unit cools our house and runs great without a hitch. He escorted us to the kitchen and then proposed a conference call with his manager (Tim) which was painfully scripted and ultimately left us with two options spanning 14k to 23k for a new unit. Hey but they will knock off 350.00 if we paid cash right then. Vague quotes are given to fix it but they would not give any real estimate other than to replace the unit and the condenser outside also 8 years old.

Suspicious of this figure I said I would think about it. Later that day I fixed the crack with a small patch of epoxy and discovered that the condensate overflow line was clogged with sediment. To think a clogged line and a small crack could have cost us this much money. On top of all this they tried to use the safety of our children in this heat in attempts to persuade us to purchase basically inferring neglect by not buying new. We have two ac units mind you.

I'll admit this was a quick fix but a crack in a condensate drip pan and a clogged line does not mean you need a new unit.

Please report to the BBB if you have the same experience. These people prey on the unsuspecting .

Neil W.

04/08/2021 12:00:00 SA

During the first service call the technician (Skyler) determined that w/o a common wire, or battery-powered thermostat, he could not install the Honeywell smart thermostat I purchased, nor the Nest I purchased as an alternate for that matter. I can understand that. With his manager on his phone speaker the mgr. recommended an Ecobee. I was not charged for this service call, and a follow-up call was scheduled for 2 days later. I must say I was pleased I wasn't initially charged, but fully expected to be.

Promptly after this call concluded I purchased an Ecobee in preparation for the follow-up installation call.
We were informed the service call would be between 11:00am - 1:00pm. At 12:53pm I received a text from ACE that Brandon was on his way. 1:00pm came and went and I soon called ACE and was informed he's on the roof. Funny - since neither a service van nor ladder was present at the time. Near 2:00pm I called again and was informed he's 5 minutes out.

After Brandon arrived he informed me his work order was for a maintenance vs. an installation call - while it was a thermostat installation call from the get-go.

It appears he successfully installed my new thermostat at a charge of $300.00 which I paid.
I believe this to be an exorbitant charge for this service. I w/have expected no more than $200.

He informed me that had I purchased my Ecobee from ACE I would've received a 5yr warranty on it.
I think this was a missed opportunity by ACE. I w/have ordered from them had I been informed earlier - if just to save me the time.

While ACE appeared capable of providing the needed service I'd feel hesitant using ACE again, or providing ACE as a referral.
I feel there was poor communication, I was provided false information, believe the charge was excessive, and I did not get an overall feeling of confidence.

J U.

06/09/2018 12:00:00 SA

Do NOT use this company. Our AC went out this week and we called them because they bought the company we previously used. The technician informed us our unit was going to cost $1600 to repair or $10,000 to replace. (They dropped the replacement to $8900) we decided endure the 108 temp for a night and shop around.

Environmental Air looked at the unit the next day, diagnosed in 15 min and charged me a fraction of the originally quoted fee. I posted an image on social media (attached here) and a friend said she had the same situation.

This company is just trying to up-sell the customers. I've already spoken with management which was pointless so now I write this review to hopefully prevent others from being swindled. I'm also going to follow up with the BBB. To wrap up. This is NOT a reputable company!!

Rose F.

2/16/2021

I used this company to install a new AC unit about 8 years ago. Fast forward to Aug 2020 when AZ was SUPER hot! Our AC went out. We called Ace out since they installed the new unit prior. We were charged almost 2k to fix the unit! We felt under pressure to get it fixed due to the heat, plus this was the company who installed the new unit, so we agreed to do the work. Afterwards I had questions regarding all the fees, but I have yet to receive a straight answer after numerous phone calls and emails. I keep getting the run around. It's terrible customer service when you call a company and can't speak to a Supervisor to get answers. I WISH I used Yelp BEFORE I used them to install a new AC unit.

Joellyn M.

10/07/2021 12:00:00 SA

BE AWARE!! This company is shady and unscrupulous. Zero stars if possible. Their warranty is garbage and you are better off paying someone else for repairs. Tried to convince us we needed a new AC (to replace our 8 yr old one) that they installed. Have gad nothing but issues with the new one they installed.

David M.

02/04/2020 12:00:00 SA

Very likely the WORST decision I ever made was to hire this firm. They pay their techs for jobs only if they find something to work on and charge you for. We had a new A/C installed and the tech did not close the door properly on the unit which then rubbed up against a sensor, wore it out, and the A/C failed. Lots of money later .... I turned them in to BBB but they faked their way through that and got by with screwing us. DO NOT, DO NOT do business with them.

Liz D.

1/28/2021

Yep $2,100 quote from Ace to replace coils Second opinion from a reputable company and we were told there was NOTHING WRONG with coil. This time we got smart. Don't fall for their bullshit quotes!

Kathy M.

10/31/2021

This company took over for Leak Dr. and will not honor Leak Dr.'s warranty on my hot water heater. I have been told that they are required by law to do this, but they refuse. They use the excuse that they didn't really buy the company, that they just took over their data base (their client list). Don't do business with this company!

Dan H.

5/13/2021

Ace installed my A/C unit 10 years ago. I had several issues with the service but paid them what they asked. I was naive. Do to finances I skipped some service . They said my unit would malfunction soon. It didn't.
This week was my last service visit by Ace. The tech said my coils were leaking and should be replaced. Also I had micro-spores that would make us sick eventually and I really needed a new unit. My choices were $1500 to clean and patch for this summer or $3200 to add a different ultraviolet cleaner for better air quality or a new $10,000 unit.
I said I needed a second opinion and the tech left. I got a second opinion today from a 5 star company who inspected my unit and said it was within spec and would be fine and there was nothing wrong with it.
They charged me $70 for the house call.
Be very aware of Ace air conditioning. Do your homework. Chose another company.

Robert S.

11/13/2020

Use at your own risk. Tech (DANNY) showed up for routine HVAC maintenance, found there was a problem but he was at a loss to go any further. DANNY promised to have his office get in touch with Trane. After I received no follow up the next day as promised I called ACE and found that DANNY never reported that my unit needed service. WTH ????
This is my second (and last) incident with ACE Home Services and my experience both times was horrible.

Wayne D.

7/25/2020

I wish we would have looked at the reviews first

We were just priced gouged by this company

The tech took less than 5 minutes to seal off a pipe

Charged 395.00- unbelievable

This job should have been 100-150 max

They had us over a barrel because we couldn't turn on the water to the house without this pipe being fixed

The part he installed was less than 10 dollars at Home Depot

Kat K.

01/02/2019 12:00:00 SA

Company phone is large answering center. If you're trying to get ideas on costs for a current or future job (like ballpark estimates) they won't provide unless they send a technician out. This seems ridiculous to me. There is also a cost for the technician to come estimate your job.

I'm thinking of getting a tankless water heater vs replacing an aging tank one and only wanted to compare costs ... not have someone come out. Would never call this place again for 1. large call center corporate feel and 2. inability to give me some idea on costs so I can budget.

Desiree R.

4/30/2021

A few weeks back, I had a technician come out bc one of my AC units weren't working. The tech was a nice guy but clearly is working on how much he sells. He spent a ton of time at the house looking over the unit and creating quotes for new units and the repair. He pushed hard for us to get new units, basically making it sound like repairing possibly might not work and we'd be out that money anyway so might as well replace. Quote for just repair $3,500. Unit was not running when he left and he also told us we had mold in our unit. We planned to do the repair, but at the last minute decided to get second opinion. Another company came out and got our unit running THAT DAY. Told us a fuse was blown and everything else was in working order ... $65!!!! No mold either btw. I was so appalled that ACE was so dishonest and trying to weasel so much money out of us. What a terrible terrible company and I will absolutely never use them or recommend them to anyone.

Tim K.

02/11/2019 12:00:00 SA

I purchased an entire heating and AC system to replace an existing one about 4.5 years ago. It was not cheap, a bit over $9k, it came with a warranty and I even purchased an additional maintenance agreement. I have been happy with the system and the service...until today. Part of the system was to replace a ceiling mounted AC grille/vent. This grille is 40 x 20 and houses 2 20x20 filters that are changed every month. The grille swings open and closes using 2 clasps that are very cheaply made and about a year ago stopped holding the grille closed, it would slam open at any time of the day and the filters would fall out. After using duct tape to hold it shut for over a year, I decided to look into replacement. I reached out to Ace as it seemed the grille should be under the same warranty as the rest of the system. So, I left an e mail and I received a call. No it was not under warranty. I asked the cost of a new one, just the grille, I can install. I was told the grille was $324.00...I almost fell off my chair. I had looked at them on line and the same model, by the same manufacturer, on various sites including Amazon was $96 with free shipping and no taxes.

How outrageous can you be, how can you treat good customers with such contempt and gouge them with inflated prices, especially when the equipment they want to replace is that which you supplied during the installation process.

If you deal with Ace, be sure to look at the options that are available, do not believe what they tell you when it comes to the cost of equipment or parts. I am disappointed, I thought maybe they would be different.

Meghan C.

12/05/2018 12:00:00 SA

First, I must apologize to everyone on here who has used my review to book Ace home services.

I had s good experience in 2011. However, 4 years and 3 weeks later- my experience was drastically different.

1) they don't give you a window of time for a technician to show up: which is common practice for virtually every area of service. Instead: I waited for 8 hours! 8 hours! And the technician still didn't show.

2) there doesn't appear to be a connection from the front of the house to what is actually needed to service a customer.

Jay V.

2/27/2020

I bought a builder's home in 2016. In 2018, we turned the A/C on but it I I bought a builder's home in 2016. In 2018, we turned the A/C on but it didn't seem to be cooling the house. The unit was still under warranty and ACE Home Services was an authorized dealer. The rep, arrived and within minutes, diagnosed the problem as a bad compressor like other's have stated. I was quoted at $5900 for a new compressor or $6200 for a whole new A/C unit (with a military discount). Now, I know very little about A/C units, and being the beginning of summer. I couldn't afford to keep my family and dog without A/C. It took them over 2 weeks of no-shows, not bringing proper tools and forgetting to come out to replace the unit. Last year, the unit wasn't working again but the new unit was still under warranty so we called them. Its impossible to get them to show up at your requested time. Three technicians came out and couldn't figure out the problem. Their manager called me on a Friday and explained that when my home was built, they didn't wire something properly and they could fix it but for $2500. I told him he was out of his mind. They should of found this issue when they replaced a cutter unit for a payne unit. He explained that he was going to see what they could do and come back on Monday. I had to move two toddlers, my wife, and a pet out of the house because the management wanted to stand their ground and see if they could get anymore money out of a working family. The ACE Home Services technician who was at my home at the time said it was their job to up sell and to not fix anything unless management authorized it. Monday, came around and they fix the issue as a courtesy to my service (their words) but it was actually their job to do it as it was still under warranty. Fast forward to 24 Feb 2020, Monday and I gave them a call for maintenance and tune-up. I was scheduled for Wednesday between 10am-1pm. I was out of town but I had a relative swing by and I had to make arrangements for my dog. Around 12:10 I called and spoke to a Gary who said they were running behind etc. At 12:47 they called my relative and said a Carlos P. was on his way. At 3PM I was notified they were still a no-show. When I called the rep claimed that my relative had canceled and rescheduled. I found it very unprofessional and dishonest that they would say that. He said they would make it up to me and come the next day. I would have first available and it is now 11:11am when my time frame was between 8am-11am. No call, text, or email.

Before I post any negative reviews on Yelp, I always give the company a chance. Its been years of headaches and being robbed (money, time). Now, that I have a little more knowledge, I can't seem to understand why a brand new house with a brand new unit would need it replaced. Find another company to fix your A/C.

Gerald R.

9/22/2020

By far the worst experience I have had with an AC company. Poor communication between staff and customer. Sending unqualified techs to do assessments. Do waste your time or money with this company.

CL C.

4/16/2021

Scary experience with a tech. He was friendly and professional for the first 2 hours during a maintenance visit. But when he tried to upsell us on a maintenance agreement, he became belligerent when we said we weren't interested. His demeanor changed to a very angry person who did not want to take no for an answer. He told us we were wrong and irresponsible as home owners. When my husband told him to leave, he started calling him names. He screamed at us all the way to his service vehicle. It was beyond rude. I've never experienced anything like that before.

Elaine H.

02/07/2020 12:00:00 SA

All I can say don't trust them . They came to my house just for maintenance. Told me I needed a $500 part told them no I was going to get a second opinion..and lord and behold nothing was wrong with air .I used Howard air. Did cost me another maintenance call

Steve V.

07/02/2021 12:00:00 SA

do not use this company period. they are crooks. charged me 400 dollarss to fix ac. not working!!! no replies from email from company. bad way to do business.

Claudia L.

06/02/2020 12:00:00 SA

Ace home services has been the best for us. Replaced our Ac last year using their lease program. Had to get service today. Our technician (Skylar) was professional, quick, and efficient. Thank you all at Ace!

Deana P.

2/23/2021

ACE just finished replacing 2 air conditioners and putting new insulation in my attic. From purchase through installation, the process was quick and easy. All of the ACE staff is professional and friendly. They took special effort to ensure to protected my home and left it in the same manner as when they started. I can't say enough good things about Sky and the other team members at ACE!

Sarah F.

11/11/2015 12:00:00 SA

Plumber inspected my sewer main and installed the clean out as instructed. He told me the pipe was bad and had to be replaced and suggested looking into bursting. I liked that. He also gave me a very good price for the wrong (but functional) cleanup.

Two plumbers came out for repipe estimates and both laughed at the incorrect clean out he installed. He explained it to me, but I'm not a plumber. Strike one.

He was supposed to get back to me with an estimate for a new line of the trench style. He never did. He was supposed to send me a receipt for the work done since I gave the card over the phone. I was not at the residence. He did not send it. Strikes two and three.

After another call to him and 3 more to HQ and a week pass, I STILL DO NOT HAVE MY RECEIPT!!! This is the poorest example of customer service I've ever seen! I need the receipt for my rental records. Now I am going to have to drive 40 miles to request it in person from the manager or owner. I'm also going to have to check my credit card because now I am questioning if it was charged correctly. I may also consider reporting this to the BBB.

Send me my damn receipt, I requested it 5 times! I shouldn't have had to request it at all. receipts are SOP in any industry.

Christopher C.

9/16/2019

On Saturday, August 3rd, my A/C went out. I called several companies and Ace Home Services was able to come out on Sunday, August 4th to check it out for a $80 fee. The rep, Jose, arrived and, within minutes, diagnosed the problem as a bad compressor. He quoted me $6600 for a new compressor or $8900 for a whole new A/C unit. With their financing, I would have paid just over $14,000. Now, I know very little about A/C units, but luckily, I got in touch with someone who does. She said that $8900 was a little high for a unit and I should get a second quote. Luckily, I listened to her and told Jose I would call him when I was ready to proceed. I got a referral from a really good friend of mine, who I trust. The referral was a small business and it took them a few days to get out to take a look at it. Talking to the owner on the phone, he pointed out that, if the compressor was bad, the unit would still run - it would just blow hot air. Since it didn't run at all, his theory seemed plausible. He arrived and it turned out, he was correct. The problem was with a blown $4.00 fuse. Within 10 minutes, he had my A/C back up and running, for $13,996 less than Ace wanted to charge me.

Now, either the tech was incompetent and didn't know about the fuse or dishonest and saw a way to make an easy commission off someone who didn't know much about A/C units. I'm not sure if this is a top-down policy or a rogue sales agent, but either way, this kind of salesmanship is reprehensible. Basically, I spent $80 to be lied to.

Before I post any negative reviews on Yelp, I always give the company a chance to explain. Since I was ignored, I am guessing that this guy was doing EXACTLY what he was told to do and the whole company is crooked. What other explanation? Find another company to fix your A/C.

Marge B.

12/03/2019 12:00:00 SA

We would like to take a moment to thank ACE Home Services. Two of their techs (Tim & Joe) installed a new AC unit, Heater (furnace) and a new thermostat. They did an incredible job and were professional & super nice guys. They even left us a gift bag. We have a 2 year contract & Ace has been here a couple of times to do Plumbing repair work. They are clearly a 5 star company. They have always been efficient, friendly & have always done a great job. I would highly recommend them to anyone I know. Thanks ACE, we really appreciate you guys. We know we can always depend on you.

Your lifetime customers,
Bill & Marge Burke

Richard W.

3/14/2021

I had three service contracts with plumbing. Each one was over priced by 300%. Twice I had huge surcharges from original quote. I am in the construction management business, but each deal had me over a barrel to pay or go without sewer and and sanitation for one more week. Toilet replacement was $850 with member discount

Rico L.

6/24/2015

Horible experience with this company! They called me several times untill I finaly accepted their offer to tune up my HVAC and add up to 1lb of freon for $19.95. Today the

*Tech comes out an hour after the 3 hour window quoted.

* Quotes me $1500 in much needed repairs but tells me he is such an honest peson that he wouldnt allow himself to do these repairs on such an old unit and the the right thing to do would replace the whole unit and he can get me a great price of $9800, abviously their goal all along is sell new units. Quick to provide a price but can't tell me the name brand or model of the unit he is trying to sell me

*Breaks the exaust/ output pipe on my system doesn't even tell me until I point it out and then tries to charge me $180 to fix what he broke. Really?? he asks me what to I expect the system is old ... Does a Micky mouse tape job before leaving

* tech absolutely refuses to add any freon to my system even though he said it reads low

This company is pathetic. My wife did not want me to pay them the $19.95 and I shouldnt but like i told the tech (i will not call him Man) I am a Man and have integrity and payed what I had agreed to pay.

Alex G.

5/18/2017

I had a tune up done Saturday May 13th. This company purchased my information from a previous AC company I used to use. I was advised by the rep they offered a special for 39.95 for a tune up on my system and it would be the exact services that my previous company used to perform. I agreed to this since I annually get my ac tune up which included, check Freon, wash coils, and check my system for any problems.

After rep Ryan showed up to my house, he cranked my AC down to 50 degrees did some paperwork. As He was doing some paperwork at my dining room table I apologized for the mess and explained since starting to work 5 days a week things get behind for me. As I was washing my protein shakers, he made a few comments about how clean he is and how his shakers never get dirty. As I started loading my dishwasher, he made a couple more comments about how he never uses his dishwasher because it only takes a minute to do the dishes and he thinks its gross to have dishes in the sink (total Condescending). I was about to tell him he could keep his comments to himself, instead he got up and headed out to get his equipment. After about 10 minutes I went to the A.C. units to check on him, all he did was have his computer hooked up to my A.C. unit and explained how my systems were about to go out and how crappy one of them was running. I asked if he was going to clean the coils, he said no.... I explained that was my expectations since the previous company had done it in their tune up deal, Ryan offered to do that service $160... This is not what I agreed on. He spent more time trying to sell me a ac unit then he did servicing my system, he was pushing to get me to agree to buy 13k worth of ac units right then and there without talking to my wife. At this point i was pretty annoyed and for another 10 minutes as he was walking out he kept talking about how he could get me financed, and how he made a customer wait till 9pm to go back over the night before because he was being douchy to him...I don't know why he thought telling me all this was appropriate. He further explained how he records customers on his tablet if they are rude to him and he will just leave a job site if he needs to. He also kept telling me how recorders have put the POWER back into the techs hands, he said since the customer isn't always right... blah, blah, blah.... So at the end of the day I had to pay 39.95 for him to come hook up his tablet to my ac unit and tell me I needed a new one, and hear him ramble. The guy seemed knowledgeable but completely unprofessional and pompous. I wasn't looking to make a bestie, I was looking to get my unit services and have him leave.

So the tune up was done on Saturday. I called Monday Morning and spoke to a rep. I told her what had happened and it was not what a tune up was and I didn't want to pay for this. I was told a manager would contact me within 24 hrs. Than never happened.

I called back Tuesday afternoon, the rep I spoke to on heard the situation and asked if I had gotten the washable filter... I said no, what is that... she said that was suppose to be given to you for the 39.95 special. So clearly there is something wrong here. She offered to send someone else out. At this point I do not want to do business and told her I don't want anyone else out, I want to speak with the manager. She said she would email the manager and transferred me to her VM. I left her a VM and have yet to get a call back. BE careful doing Business with this company. If you do use them, do what I do and make sure you record every call... May come in useful to dispute the charges with the bank. Personally I would advise to stay away....

Kelly V.

06/02/2015 12:00:00 SA

This is one of those times when I'm ashamed to say we didn't do our Yelp homework beforehand. We got a referral from a friend for this company when our air conditioning went out (the first week of triple degree temperatures.... of course).

Awful, awful experience. Caleb was friendly enough but totally high pressure. We need a new AC unit, if we don't schedule it right now, who knows when they could get to us, blah, blah, blah. And we really should replace our other unit too to the tune of about 9K. When my husband expressed concern about checking our finances, he literally said What were you expecting to spend? I'm not a price guy but I can see if I can bring it down.

I've had more comfortable experiences buying a car.

That was the moment that I realized that if we needed to replace both air conditioners, the air conditioner in my car or even winter in general, I would not be going with this company.

We sent him away, did our Yelp research and found a company that came out this morning, identified a small leak and recommended to wait before replacing the unit and it's going to cost a couple hundred bucks.

Marilyn T.

5/21/2019

We contacted ACE Home Services to check our AC system and install a hot water pump. Robert Mitchell came out to do the inspection and immediately said that because of the age there will likely be something wrong with them... sure enough one was leaking with irreplaceable parts and the whole unit required replacing. We opted to replace both units so as not to have to go through this for a long time, a $15,000 bill. Robert told us what we were having installed and then proceeded to attempt to upsell us home air purifiers and new vents ( which a quick text to my real estate agent confirmed is of no real value to your home... but if it makes you feel better, get it). Robert then walked us through the process of the work to be completed. While discussing the units coming in and out of the closet attic access, we specifically asked if we needed to remove our clothes from the closet. Robert stated No, my guys are super clean and will plastic off your clothes. Just remove the dressers.. which we did. Upon installation day, a crew arrived and immediately got to work. My husband noted a drop cloth going upstairs and assumed the clothes would be covered. Upon going upstairs to check on the work, he found that our clothes had not been covered with plastic and were covered in dirt and insulation. My husband then asked The supervisor about the clothes not being covered. The supervisor said they don't do that. So my husband asked why he didn't inform him of that when he saw the clothes in the closet. The supervisor replied Well, I got here after the started the work and I would have told you to move them if they hadn't already started the work. Multiple workers saw we had clothes in the closet before starting their work, not one had the courtesy to tell my husband they might get damaged. They were only concerned about get the job done quickly. My husband told me about the damage. I was then contacted by Adrian who apologized for the problem and that it shouldn't have happened and said she would send us a $50 gift card to apologize. $50 is not going to clean all of the clothes that were destroyed. I contacted Robert later that week who seemed shocked at the outcome, especially since he, personally told us not to remove the clothes. He forwarded me to Norm who told me to keep track of how many loads of laundry we did and the dry cleaning receipts and He would take care of it. I told him I was going out of town and it would be up to a month before I could get that all to him. He agreed and told me not to worry about it. Upon getting back to cellphone service, I received a call from John in Quality Assurance concerning that I hadn't gotten back to them with receipts and that he sent out the $50 gift card to cover it. After phone tag I got ahold of him and told him that Norm said he would cover the loads of laundry we did. John said he could only cover receipted items and to get him receipts for dry cleaning over the $50.

As far as the hot water pump goes, I was contacted by Dwayne who recommended the type of water pump and to call him when we got it, he then called me again to see what we wanted to do about the water pump, which I told him it hadn't come in yet and I would call him to schedule the install as soon as it sits.. per our previous conversation. When I received the pump I scheduled with Dwane to have it installed between 7 and 11 on the same day we were having the AC inspected. When getting the confirmation for the AC inspection I asked about the Plumber and they said between 11 and 1. Robert called to find out when he would be there and Dwayne said soon. Dwayne never showed that day and instead called to reschedule. Another technician completed the installation on the day we had our AC installed.

I don't recommend ACE Home Services for any repair work. We were going to have them return to install more insulation in our attic and a few other items, now I wouldn't let them come near my property. ACE only cares about the quick sale and installation. Not about care for the customers property or righting wrongs.

Update 6/2/2019 in response to ACE's Reply:

Unfortunately a gift card of less than .1% of what we spent with your company toward the costs of cleaning hundreds of dollars worth of clothes (not to mention the epic waste of my time) does not come close to rectifying the situation. If that is the best of your abilities, it confirms that your customer service department is as incompetent as the installers who created problem.

By the way, the damage to the scuttle hole was much worse than what was quoted by Robert as apparently his measurements for the new units were based on the old unit size (according to Adrian). The damage was to all four sides, rather than just the one and required much more money, time and materials to repair the damage.

Chuck E.

05/04/2019 12:00:00 SA

This company is a FRAUD, pure and simple! I had them come out just to flush the AC condensate line. Cost was not only a ridiculous $150 but their tech Robert actually had the audacity to lie about my AC being on its way out and telling me I HAD to get a replacement unit. Yeah ok, well over 2 years later it is still working great and I've even had two other companies confirm it is in excellent condition when they came out for annual tuneups. I will definitely NEVER use this horrible company for any of the 8 properties I own. Just so you know regarding those cheap tuneups they advertise: it's their strategy to get their tech in your door just to try to upsell you on a new unit. Stay away from them!!!!

Erica L.

12/18/2020

15 minutes before our time window started Ace Air called to say they could not make our scheduled appointment because of a high call volume. Our appointment was scheduled out over 2 weeks ago and they call 15 mins out. Completely unprofessional and unacceptable.

Eric M.

08/08/2019 12:00:00 SA

I will never use or recommend ACE home services. They are crooks. There are thieves with more business ethics.

I had ACE install an A/C unit on my roof with a clearly stated 10 year parts warranty. After 7 years, the units' blower motor quit working I called the company to repair it, under the assumption it would only be a labor cost because all the parts are covered. An ACE tech came out for $89 diagnosed the blower motor and then came a $1600 invoice for a service plan and a bunch of lies explaining ACE cannot touch the unit without a service plan. My Trane unit is also supposed to be registered for the manufacturers warranty and I never got any info on that and ACE's paperwork clearly stated it was covered.

After a couple second opinions, I will never use ACE and they're blatant lies and sub par workmanship. The HVAC company that did come fix my motor found a huge air leak associated to the install. ACE still owes me a blower motor and I owe everyone thinking about using them this review: NEVER CALL ACE!

Elaine C.

8/20/2020

Filled out a form online twice to have them call me about a tune up they were advertising. No one got back to me. So I went ahead and booked an appointment online. No one called. Finally called up and talked with a customer service representative who said they were trying to get hold of me to tell me that my appt. was not available. So she booked another spot for me. Waiting for the four hours ...no one showed up. Called again only to find out why no one showed up...she said the technician tried to get hold of me but no one answered. Are you kidding me???Will call another company ASAP. No other chances for these people!

Darren C.

8/19/2017

The folks from ACE were very professional and accommodating. They handled our AC issues and worked very hard get us up and running on a hot. humid day.
Thanks ACE

Daniel M.

02/06/2019 12:00:00 SA

So these guys came out yesterday to give me a free nice to meet you inspection after they supposedly bought out my previous AC company I used for yearly maintenance. The guy wasn't here 5 minutes and had just barely seen my AC and already was trying to hint at me needing to replace it with newer unit. My existing unit is a 15 yr old Trane packaged unit on the roof. It does use the R22 which is being phased out but until this point I have had no issues. I have been here almost 4 years and had the other company come out yearly (and even during pre-purchase inspection before I bought the home) and that guy has told me every time that the unit is doing great and no issues at all.

So, after all the scare tactics to try and get me to get a new AC unit, I settle on a free 2 yr service agreement where I think they come out every year and look at the unit and maybe clean it. It was free, so hey - why not.

Well, today I came home and the house was chilly. I had the thermostat turned off. It said it was 62 in the house. I thought maybe because its so chilly outside?? Then I notice that the AC is blowing cold air. The thermostat is off. I briefly think that because the Nest has the Airwave mode maybe its circulating air. But its turned off. So then since it's 62 in the house, I turn the heat on to 68. An hour later, it's 71 in the house and still blowing hot. I turn the thermostat down to 67 thinking maybe that might do it. I leave, come back an hour later and its 75 in the house. Still blowing hot. I turn the thermostat off. I start Googling Nest thermostat issues. 10 minutes later, still blowing hot. I have to kill the main AC breaker to get it to go off. I turn the breaker back on and the AC unit starts blowing hot again immediately - with the thermostat still in the off position.

So now I climb up on the roof and start to remove the access panels where the technician just was. Oh, and this guy made it a point to let me know about his 20+ years experience and how he was more knowledgeable than probably anybody else. So I start removing screws on the access panels. I pull one screw in the middle of the 2 access panels and the unit finally shuts off. Once I get the panels off, I immediately see the issue. Dude had pinched my thermostat wires between the panels and the frame. There's a notch where the wire goes, with a nice protective grommet over the wires to keep it secure. Apparently this only works if the WIRE IS IN THAT NOTCH! You can see in the pictures where the wire was pinched after that master technician was done with his inspection. And then when I put it in the groove where it was supposed to go. Hopefully they don't short out anymore, but the damage is already done so who knows. I'll probably be running a new thermostat wire soon.

Long story short, save yourself time and money and call someone else. I know I will.

Allen N.

2/24/2019

Called back to speak to the owner. Could never get anyone to respond. I decided to use Armor Air who was fabulous.

J V.

10/31/2019

We just moved to AZ and needed a gas line put in for our gas dryer. I contacted the local Gas company for some references and ACE Home Services was one of the few that were provided. After contacting all, I decided to go with ACE. I was a bit skeptical to use ACE given the reviews I read about their A/C service, however my interests surrounded plumbing.

The main reason for this was Patrick Halling. He is very knowledgeable about the gas and inspection requirements needed to ensure a successful implementation. In addition, of all the plumbing companies that came out to give a quote, he was the most courteous and respectful. That for me went a long way.

Patrick and his colleague, installed the gas line promptly, cleaned up after them selves, and when the inspector came to ensure the gas line met the city codes, they came back to check that everything went as planned and to see if I needed anything else.

I was so happy with the service that received from Patrick, that I also asked that his manager contact me to so that I can provide him with the reasons why I was happy with his services.

Though I can't speak about ACE Home Services' A/C services, I would recommend their plumbing department (especially Patrick) for anyone looking to add a new gas line, extend a gas line or any plumbing related services.

Give kudos where kudos is due and in this case a big Kudos to Patrick and ACE Home Services!

Leo M.

9/17/2020

Poor communication between the office and the technician. Originally promised to show up at 8:30 a.m., didn't show up until 10:30. Dispatcher called at 8:00 to verify he would be there at 8:30. Text message received at 8:56 a.m. that he was on his way. Phone calls to the office elicited response that he was stuck in traffic, and on his way. In discussing the coupon with the office the previous day, Christian said that a replacement filter was part of the coupon. We even gave them the measurement (spoke to Julia). Once the technician Brandon arrived, he said that no filter is included with the coupon and he wished the office wouldn't be telling people that. He doesn't drive around with a bunch of filters in his truck. First time using them. I wouldn't use them again.

Ana A.

09/10/2020 12:00:00 SA

Beware of dishonest technician!! I had to ask him to leave my house!!
What is a $375 phase shifter?

Skylar Lundburg, the technician identified the cylinder tin inside the access panel went bad and needed a new one for $375. I asked him for the name of the part and search online for learning purpose and quick price check, he said it's called phase shifter. No such thing came up on the web so I asked again, he kept saying it's a phase shifter. We only spent less than 10 minutes outside before he started talking rude. He said it was hot outside and I had a trust issue so he wanted to collect the $79.99 inspection fee and call it done. I said it was not a trust issue and that I want to know what is needing repair and how long will that last. He said who knows if some other parts are broken maybe need to replace the whole compressor. I really wanted to get the AC running again so I said if I could double check online of procedure and price I would go ahead and as well have the inspection fee waived as told. He refused and asked for $40. I asked him to leave my house then called Julie, the operator to express my concern and requested to speak with the manager, she said would send out an email but I haven't heard from anyone since.

Time spent about 15 minutes nothing got fixed!
An unpleasant way to start the weekend!
It was a record high heat week!
It is not a phase shifter it is a motor capacitor ~$20

Stacy T.

7/14/2018

Avoid this company like the plague. Some very questionable sales/scare tactics. They try and make a personal connection by sending a bio and picture the tech that is being dispatched. They are not interested in offering repairs just replacing AC units. I was told my AC was obsolete and needed replaced for $11000. I had another company come out and replace a wire that went bad for less than $200. There is a reason for all these horrific reviews. By the way my Nest Camera's caught our entire interaction. Maybe I should upload it to social media and send it to my friend at 3 on your side to get some additional press for this shady company!

Rosanne A.

7/30/2018

Avoid this company. We bought a new a.c. unit from them not even 3 years ago. Every summer it breaks. It broke yesterday and we are still waiting on a tech. Due to our warranty with them. They told us they would be out yesterday. Cut to today and they won't answer my dads calls. My parents are 75 years old. In a house with no AC. At this point I am calling in another company. No sense of urgency for their customers. And nothing but trouble since we bought the unit. Really poor service. I urge you to look elsewhere.

Wanda S.

6/29/2018

They would not honor warranty because they changed owners. Tried to tell a service agreement instead. Wound up without AC in June for two weeks!

Cathi F.

08/05/2015 12:00:00 SA

I had come home from a months vacation only to walk into my 94° inside temp. It was a Sat. morning when I called Ace and they were there to my rescue within a short time.
The technician, Robert showed up and after assessing the situation went over the options (repair and keep fingers crossed it works or a new unit). He was willing to install the hopeful parts and then, as it was obvious that it needed more than just a few new parts, Robert gave me an awesome deal on a new high quality, energy efficient unit. I'm pleased to have had Ace do all my plumbing updates as well. Very efficient job well done.

Michael S.

7/16/2016

I sat here for three hours this morning waiting for my service call and they stood me up.
No phone call, no email, nothing. A complete waste of time. I had to call them afterwards to find out what happened. Oh we need to reschedule due to a large number of service calls...we called and left you a message. No they didn't. I checked my phone log and I didn't receive any calls this morning and I didn't have any voicemails either.
I'll go with someone else.

Margaret L.

08/03/2019 12:00:00 SA

They gave me recommendations then when
I asked questions, I was told they would send information to my e-mail. I called back several times to try to get the info, and after 4 tries I gave up. I never received the info I requested and the technician was weird and evasive about my questions.
I won't hire them again.

Kj J.

4/29/2017

Thank you Shane for the excellent work on my remodeled home. The hot water and water softener came out great. Very happy with the new toilets and happy I don't have to worry about my 1957 original plumbing.

Kevin J.

11/22/2018

i called the come out for an estimate on a a/c. prices was high but install was good. they came out on time and did a good job. I did not know how the warranty worked so i called them and they call me back. contractor calling back is rare. overall good experience and good product. i would recommend it.

Stacy C.

8/29/2015

First I want to commend ACE Home Services for being the first company we could find that was willing to come to our home in the same day, and not make us wait!!

Our AC went out in the middle of the night after two days of 115 degree temperatures, I spent the majority of the morning calling AC companies to find out if someone could come to my house same day. ACE was the first company that said they could. In addition to being able to do same day the lady in the office called and said the techs would be to my home in about 40 mins, they actually arrived at my home in 30 minutes, another plus in my book.

The techs also did an amazing job of breaking the bad news to me that I needed a whole new unit (which I had a feeling was going to be the case), so we sat down and picked out a new unit and a new thermostat. They also were quick to get the old unit patched up for it to last a couple more days until they could come out and hook up the new unit.

The day of the install I received a phone call saying the techs would be to the house around 9:00am, they actually arrived early again (still a major plus in my book), they got to work and kept on working and had everything installed, hooked up and running with in a few hours. The guys were very clean and friendly. Aside from having a nice new whisper quite unit I never would have known the techs had been in my house or in my backyard, because they were that clean.

I would highly recommend ACE Home Services for your heating and air conditioning needs. The techs are friendly and courteous and they provide good quality service.

A G.

3/18/2019

I had a water heater die on me and it was still under warranty. Even though they didn't originally service it, they were happy to come out and install the new one. Other companies didn't want to bother because they weren't getting the full value of the cost of the water heater plus the install. They were willing to help regardless of the cost of the job. For that, they will be getting my future business.

Hoss A.

7/19/2018

I called these clowns based on the recommendation of a Handy Man that I use. Things started out great as they sent me an email with a picture and bio of the tech that would be out and when he showed up on time, I was VERY impressed. However, things went downhill from there. He told me that my ac unit was 20 to 30 years old and needed to be replaced at a cost of $11,800, and of course, he could offer financing as well. I ended up calling another a/c guy and he came out and told me that my unit was 10 years old and in the a/c world, that was almost new. He replaced a broken wire and charged me a $65 service fee and my a/c is working great!!! Read these reviews folks, there's a common thread here! All these guys want to do is sell you a new overpriced unit. There are too many other companies with 5 star reviews to waste your time with this company!!!

Phatty A.

3/20/2018

FYI...this was never resolved. Jake did contact me and say he'd look into it, but my fee was never reimbursed for something they say they don't charge for. Buyer beware!

paul T.

07/06/2018 12:00:00 SA

Terrible company. Beware. They try to con you into buying a new unit when you dont need one. They came out, said my compressor wasnt working. It was working--it was just the starter. I had someone more honest come out to tell me that because these scumbags at ACE were trying to rip me off.

It's very scary actually. Stuart Meyers came out, he makes jokes often to try and get you in a good mood, he only tested the functionality of the compressor, not the starter. If he checked the starter, he would have seen that the starter was the problem. But they dont care--Stuart's only job was to get me to buy a new unit. He failed. I wish i could talk to more people who call ACE to warn them--you will get screwed out of thousands of dollars by being told you need a new unit when you dont need one.

Milly D.

12/28/2019

I got a called from this company advertising $39.95 for a tune up then when tech show ups he trying upsell me on a new unit. Had a another company come out told me I dont need to replace my ac unit they end up fixing my unit. Owner never called me back to resolve this problem a few of my friends had bad experience with techs at this company.

Erica K.

06/09/2016 12:00:00 SA

I used this company last min as my air stopped working and they came the same day and were super fast and great prices. Kurt Howard and the crew did a fantastic job at figuring out the problem and fixing it same day. I'll definitely use Ace for all my air needs in all my homes in the future.

C R.

12/14/2019

I wish I could give them a 0 star. Every year for six years since I got the new boat anchor / ac heat pump 7000.00 worth of junk . First they made the frame that holds the a/c unit on the roof of my house 2 inches to short. It's still up there. They used it.we live with it. And every year a part goes out and the unit needs repairs. Of course the 10 year warranty only covers parts not labor. So anyway. As I sit here tonight in my ice box with my small granddaughters cold as it is out side my heater is blowing very cold no heat at all. Every year for six years I've had to get my brand new a/ c repaired. Every year. Did I mention this is every year since it was installed brand new.

P K.

07/06/2018 12:00:00 SA

I also called ACE since they had purchased the company I'd bought my current AC Unit from. Stuart came out a day after I called (no one was available that day) and promptly tried to sell me an $11,000 unit. He told me they wouldn't honor my warranty from the other company. Since my current unit was refurbished I decided I probably did need a new unit, so I got him down to one that cost much less. He was very friendly and funny while talking to me, gave me a quote and told me that my financing didn't cover the entire cost and that I'd need to give him a check for the remainder ($204.64), which I did. Everything seemed okay.

The installers came out two days later and installed the new unit, but forgot to bring the filters. I was told they had texted their manager about it and someone would be calling me to set up another appointment. That never happened. Instead I got a call from them telling me I owed a balance of $95.04! I told them that was not what Stuart told me. Someone from accounting told me she'd look into it and call me back Monday.

I also told them the installers hadn't finished the job and I needed them to do so (install the filters) asap. I was told everyone had gone for the day. So now I'm stuck with no filters until someone decides to call me back.

Really disappointed with the way they've handled things. Be very careful if you decide to do business with them. I wish I had been able to take more time to look into their reputation.

Eric G.

8/22/2015

Avoid like the plague. Allow me to illustrate my extreme dissatisfaction with these professional ripoff artists.

It is currently August. The absolute hottest month of the Arizona summer. Our AC gave out and yesterday all of us, a family of 4 adults and 2 little girls, in 93 degree heat indoors and sweating from every pore we called the very first people we COULD. ACE Home Services.

Guy named Caleb comes out, fiddles around with our old unit, and after half an hour he comes down from our roof and tells us it's unfixable and that being an old 20 year unitl we need to replace it urgently, yadda yadda and quotes us... 11 grand for a 5ton unit we later on found out could be bought for 2.5k. After much protesting and negotiating we 'talked him down' to 8k. Which is an exorbitant amount of money. This is what happens when you are desperate and literally melting in the AZ heat. To make matters worse, this guy tells us that we should leave the house and go to a motel for the weekend (Yay! more money to spend after overcharging us 8 grand!) because it would be too hot for our little girls.

Next morning, we decided to look for a second opinion. Turns out there's another place, awesome reviews on yelp, called JMAC. THEIR tech not only arrived instantly after the call, he tells us that our AC runs fine and that mold in the motor is triggering the unit's automatic shutdown feature and that is why we're literally melting indoors. Well, he gives us an alternative. Buy a new unit for 4 grand OR keep the motor for 400. And if we buy the new unit, we get the motor over the weekend and they'll take it with them when they're done. A much more reasonable alternative AND very courteous and reasonable service.

So after this we call to cancel ACE, and Caleb calls us infuriated demanding to know why we're cancelling! After explaining, the guy calls my mother a fucking foreigner, all you foreigners are all the same and saying that she is a horrible unreasonable person for seeking a second alternative to his clearly commission based 8 grand ripoff festival.

So not only do these evil people hire racist assholes who are out to rip you off, BUT they would also condemn you to a weekend of Arizona hell 90+ degree indoor heat for an entire weekend 'while the unit comes in'. Your practices are EVIL, you are racists (my mother is a US Citizen and the only 'foreign' thing about her is her thick spanish accent) and you are the scum of the earth.

So as I stated to begin with, AVOID LIKE THE PLAGUE. Avoid these people like they are throwing used needles full of AIDS virus at you. Don't let the heat force you into a bad decision. We are already looking at surcharges (15% restocking fee when they didn't even UNSTOCK anything!... they want to actually make us pay for literally NOTHING!) we will have to likely take these scum to court for.

Final evidence you will ever need to know (which we found out only a day too late)
youtube.com/watch?v=rK_r…

Yes, that is ACE in one of the segments, visibly and provably doing what they clearly do best, ripping customers off.

Sonny Y.

6/26/2018

Well AC went after a few years, called ACE and as usual they came out promptly and Kurt was incredible! the condenser motor was seized and had a failing capacitor. Kurt and ACE did a great Job and I will never use another company! Thank ACE!

Tara C.

11/02/2019 12:00:00 SA

Buyer BEWARE - Especially women or vulnerable adults...

I have had a maintenance contract and worked exclusively with ACE Home Services for my A/C and heating needs for the past 7 years. I have completed annual preventative maintenance (or more) and had all repairs to my system done by ACE Air during that time. While there have been times that I have questioned whether recommended repairs were necessary on my new units (I purchased my home new with brand new units), I proceeded with the recommendations assuming that they were sound and based on the expertise of the technicians.

I called regarding a soft banging sound that I heard on one of my units when the unit turned off. I wanted to make sure that it was not a serious issue. When the technician arrived (Robert Mitchell), he proceeded to tell me that I needed a new unit. This was despite the fact that my unit was cooling perfectly and had never given me any issues. I asked him what the source of the sound was, and he avoided the question. He told me that given the present age of the unit (10 years), it would make no sense to do a repair. He told me that my unit would fail the next time the temperatures reach 115 degrees. I told him I had a home warranty contract and that I wanted a second opinion. He told me that home warranty companies never replace units and I should cancel the contract (i.e. If you were my mother, I would tell you to cancel that contract and save your money). He also indicated that the cost of the repair would be much higher if I called them back after-the-fact.

I had been recently discharged from the hospital and very sick. My mother was staying with me and I was receiving daily home IV therapy. I really couldn't afford to have my a/c unit go out.

After an hour of high pressure sales and many tears, I finally signed on the dotted line. What a mistake. AFTER I agreed to replace the unit, Robert Mitchell told me what the noise was. It was a dirty filter dropping back down into the vent/grate when the suction was eliminated when the unit turned off. His fix was to take out the air filter. TOTAL SCAM!!!!!!!!!!!!!!!

Given there was a 25% restocking fee for signing the document, I proceeded with the install and chalked it up to bad decision making on my part.

AFTER MY NEW UNIT WAS INSTALLED, THE INSTALLERS TURNED OFF POWER TO MY SECOND UNIT AT THE ELECTRICAL BOX AND LEFT. I had an appointment right after they were done (they were aware they had to complete the install by 12:30 so I could leave), so I left the house without giving it a second thought. It was 118 degrees outside that day. I returned to my house being 94 degrees inside.

There is no doubt in my mind that the technicians I dealt with at ACE Home Services are GREEDY and UNETHICAL and did what they could to ensure my 2nd unit failed. Fortunately for me, I remembered they had been messing with my electrical box, and was able to turn the unit back on. I was able to call another A/C company to repair the damage done when the system was over-loaded trying to cool the house down 15-20 degrees.

Do not waste your money or time.

I hired an attorney to sue the company. After multiple meetings, it was decided that a small discount on my new unit and reimbursment for my repairs was the best I could expect from them without going to court. Given I am still recovering from my illness, I let it go at that.

I will not do business with ACE Home Services again.

Darlene B.

1/18/2017

This is the third time we have had Ace Home Services at my home. The first time was for duct cleaning and aero seal. The cleaning and seal were done very well and they cleaned up as if they had never been there. I had Ace check out the a/c before summer - that was fine.
The past week we had our winter check-up. A major problem was found and additional work had to be performed. The service technician, Francisco, was excellent at diagnosing the problem. He is the most professional service tech we have every had on our property. 5 Stars for Francisco.

Sal J.

4/23/2021

Almost made a big mistake. They came out for the low cost annual AC check and all went well until the tech is done then sits down with you and shows pics with estimates. He started throwing out these ridiculous prices to clean the coil and blower but if you go with their special customer 3 year plan you can save 20% off the regular price and have the coil and blower cleaning included. Sounded reasonable and almost had me until I said I would go with it and then says that price was only if you went for the $2,200+ option of having your attic insulation done. I indicated that I would be interested only in the 3 year plan at the 20% discount price. He contacts his boss for approval. Tech says to boss it is an easy job a couple of times and boss asks if I was an existing customer. Big mistake the tech makes is he has boss on speaker phone and I tell the boss was irritated. Boss says he can't do that as it would be unfair giving me that price because it is the price for existing customers only. Would only do 10% off. This comes to $75 apart from what I would agree to. So I jump in and add to the conversation about knowing the value of a new customer as I own a business as well. Why should I be penalized for being a new customer? Boss goes on and on over talking me not listening to a word I had to say. Tech writes on his invoice that the customer has no respect for his services. Are you kidding me?!! The arrogance of the tech and the boss was just amazing. Earlier the tech said I would probably need a new system in two years. So, for $75 the boss not only throws away my potential 3 year service agreement business but also a possible new system install in a couple years. So, the bottom line here is, read these reviews. They are spot on. This company is rude, upsell the heck out of you and then blame you for their customer service mistakes! Oh and by the way, they were referred by a friend, You can bet the friend will hear about this as well. Word of mouth goes a long way!!! Glad I did not make a big mistake getting involved long term with this company. Lastly, I bought a can of foaming cleaning agent for $14 and I will clean the coil myself! They could have said it needed cleaning during the service for a cost of $100 and I would have said yes. Amazing what happens when you deal with greed at its finest!

Jose D.

12/18/2018

Larry the Plumber change a shower head and charge $225 for 45 minutes. The average rate for plumber in Phoenix is $100/hr, quote I got from a couple of plumbing services.
Stay away fro Ace Home Services!

ViVi S.

08/07/2015 12:00:00 SA

When you live in the desert, AC is crucial, even moreso than water at times. ACE was professional and courteous when they came out to service my parent's AC unit. The staff is responsive and generally accommodating to your needs, given the peak season where everyone wants their home to feel like an igloo. The field techs are hard working and knowledgeable of what works best for your needs. The only reason it is a star short is because the tech had damaged the attic opening but I credit anyone willing to go up and suffer the inferno of a crawl space. I read the various reviews and given I've used ACE several times for my family needs, my experience has been great and would recommend them!

Jeremy R.

06/09/2016 12:00:00 SA

I recently replace my AC unit at a rental property in Phoenix. For starters, I live out of state. The coordination of installation between owner/tenant/installer couldn't of gone smoother.

Thanks ACE Home Services!

Joe C.

11/10/2017 12:00:00 SA

These idiots called me 5 times in less than 3 minutes while I was on an important call, interrupting my conversation with numerous beeps. Why because they bought out a plumbing company and wanted to tell me that ... oh and I care because why????

This is spam marketing. I wouldn't use them if they were the last contractor or service provider on earth. If this is how you get business it is a pretty good indicator of how it will be to do business with you.

Sue C.

1/14/2012

FIFTY out 58 Yelp reviews are FILTERED! REALLY??? What a great way to pump up a business's Yelp ratings!
As you can see from my review below, I did not use foul language nor do I work for another air conditioning company, so why the filtering??? The only thing I can figure is that this business does NOT want you looking at the 99 complaints in the last 3 years filed with the Better Business Bureau (and its rating of C on a scale of A+ to F). As I researched air conditioner installers, I found that most had 0-1 complaint filed with the BBB so the 99 complaints did weigh in our decision.
I also looked at the 50 filtered reviews and cannot figure out why ANY of them were filtered. Please take the time to look at ALL of the reviews, not just the non-filtered.

TJ L.

6/28/2015

110 degrees outside and our AC isn't working. We have a 3 year old and pets so obviously we need help. Called at 230pm and was told we would have a tech out by 8pm. Ok it's Sunday, we can deal with that. Well it is 1115pm and nobody is here.

I've called their office 4 times and they don't know what is going on and they have paged the tech, but don't know what is happening. They put me on hold and after 10 minutes I gave up.

I ended up calling another company and as I am writing this review, I just got notified that the new company is on the way. Within 20 minutes!

ACE is garbage. Don't use them.

Larry K.

4/14/2018

On Wednesday, April 11/2018, Adrian and Dewayne installed a new unit for me and were very pleasant and personable. They seemed to do a very good job. Time will tell. So far so good.

Unfortunately I didn't need my old unit replaced. After changing the air filter and allowing the old heat pump to thaw, it worked fine. I didn't discover this until after Robert, the service man, had sold me a new one for $6K. Also, unfortunately, when I tried to cancel the install, the restocking fee was 25% ( approx $1500). Once they have you hooked.....
Not impressed with the integrity of the service / sales man. He just wanted to make a sale, needed or not. He could tell I wasn't very knowledgable and took advantage of that. Very disappointing. If they had just been honest, I would have called them back when it did need replacing. Now.....yes, I have a new, energy efficient, Carrier heat pump....and the $6K bill to go with it.

Larry K.

Janette P.

5/31/2015

Sky did a tune up and claims we needed a brand new 5 ton a/c unit b/c pipes were all rusted out and leaking. The Lennox unit is no more than 9 yrs old. Claims they don't work on commission; new system installed was going to run $7k+ for a limited time before prices go up. I had an HVAC friend double check his work and he said we don't need a new a/c and the pipes are ok. Lesson learned: don't hire an a/c guy that works on commission and get a second even a third opinion from someone you trust.

Jennifer R.

06/03/2018 12:00:00 SA

A++ experience with this company from my installation by Adrian Sanchez and Team to my unfortunate A/C problem that was fixed promptly and affectively. Jim Simons did an awesome job! My AC unit stopped working in the 100 degree heat and he came over with in an hour of calling and had my unit working in a matter of minutes! He was very professional and answered all my questions! Great experience! Thank you!

Alysia G.

10/25/2015

I'd like to start off by saying Thanks ACE home services for calling me to schedule a AC tune up! Im very pleased with the outcome, the technician Kevin was very knowledgeable and professional on explaining his recommendation, for better efficiency and indoor air quality. I went with the recommendation with the yearly maintenance program. I definitely recommend ACE Home Services and will be referring them to friends and family.
Alysia Gutierrez

Mandy F.

07/10/2017 12:00:00 SA

We had a tech come out because a damper wasn't opening...before even looking he tried to sell us a new unit! Then after he worked on ours, we talked a bit about a new unit and he gets his boss 'Rick' on the phone and recommends this high end unit, Green whatever, so we ask for a general quote. After he goes out to truck and comes back, he says his boss doesn't like to waste time on quotes or bickering on prices! WTF? Oh, okay, here's $13k because why? Lmao....what a joke.

Amy M.

8/13/2012

Our AC just went out this past Friday night at 7:00 and I thought they would be closed and have an on call or weekend rate. Much to my surprise the girl on the phone said they offer a FREE inspection right now and are waiving the 59.99 fee. Not only did they waive the charge the guy was installing a unit in Scottsdale when I spoke to him and said he would not be able to make it until 10:00 and would that be too late.
Too late, trust me it's never too late when it's 113 out. Calbe Garver at 10:30 was fixing our unit with no overtime/weekend rate. It was an affordable fix. Could not have been happier!

Kyle R.

5/27/2016

Was having was ac trouble and with summer coming I was really worried of the repairs needed. I called around and found the guys at ACE Home Services easy to deal with, very informative on the process and able to coordinate with my schedule.

The technician Nick Riley serviced my ac and within a few hours had back up and running. I'm really happy with the service and appreciated the follow up call.

I would recommend to a friend.

Kristy L.

5/25/2017

I should have known...This company contacted me advertising a special for an AC summer tune up for $19.95. Dan was my service technician and he showed me pictures of rusted condenser coils, dirty evap coils, and mold growing on the compressor. He gave me an estimate for $270 for a cleaning as a minimum and tried to sell a 3 year maintenance plan for $550 and a UV light to kill the mold for $2,200! My unit is only 3 years old and I didn't get a good feeling about it. So I contacted another company to get a second opinion. Guess what...my unit is fine! The pictures the second company took look nothing like the images I was shown by ACE. Dan said he would email me the estimates and the images so I could discuss them with my spouse and even after requesting the images again, the pictures never came. Very dishonest company! Get a second opinion!

Kathryn K.

06/10/2019 12:00:00 SA

Overpromised & underdelivered. Promised to give me estimate of repairs and copy of PMA within 24 hours. A week later still have not received either. Claims they did not acquire US Air Home Energy via letter although Victoria told me at least 5 times via phone previously that they were transitioning the ACQUISITION & therefore couldn't send me a letter stating such. So were they lying before or are they lying now? No. 1 company for A/C in Valley? Hogwash! I definitely don't want to be tied to this company for the duration of my PMA. They don't walk the talk.

Jennifer S.

6/20/2017

Beware! We hired ACE for a AC tune-up for $19.95 per unit June 9th....they seemed to have it together. Calling the day before to confirm then sending an email reminder with a bio on the service tech (Shane) that was coming out. Nice guy...but as all the other Yelpers stated ACE tries to seriously sale you. They stated that we needed more freon and at $200 a lb up to 5 lbs, that could run us $1000. They recommended that we should spend the $ on a new AC unit instead. We said we were not ready to purchase a new unit at this time....but to send us a quote. Wouldn't you know it.... 2 days later one of our units stopped working- really, coincidental???? Now, 9 days later the 2nd unit goes out!@!!! ARE YOU SERIOUS, both of them in less than 2 weeks??? Is this company REALLY coming out and instead of giving a tune-up they screw with the system so you HAVE to buy a new one??

Matt B.

5/24/2017

This company purchased my contact information from a previous company that I really liked , I set up an appointment for a cheap AC check up , I have a warehouse with an office AC that needed to be looked at so I set that up for the next day , the tech Ryan came out to the office looked at the unit and said it wasn't worth fixing, he went on to say I needed to replace the 1.5 ton unit for $6000
I told him that sounded high , and that my previous company had installed a new system at my house including the air handler for $6500 . He ask me what brand it was and I said Amana very quickly he said junk....it's been working fine for the last 4 years , he went on to say that the company they bought there contacts from...Diamond back Air.......we're also junk , couldn't get this guy out fast enough and canceled my home appointment soon as he left , bottom line they don't want to fix they just want to replace. ....stay clear...

Tiscar V.

05/01/2017 12:00:00 SA

They are not honest. I would like to give them zero too. satay away. I called for a regular check wich was in my warranty. Start telling me that they are different company and they don't cover the pieces, I was surprised because I have ten years warranty and my AC is 4. So ok They started asked for $500 my husband said is to much he try to charge for a warranty, we thought what if they change their mind as they did? so we decided to have a second opinion so the technician Maruska asked for $75 for the diagnosis, my husband get in to the home for a check and telling me so I went to talk with Maruska that is a misunderstanding this wasn't a conversation that I had with the company they told me if is less than 10 years old it will be No cost, suddenly he was so aggressive and tell me I am going to call the police right now you have five minutes I almost have a heart attack, i felt so bad in this time my husband came with the check. Later I call to the company and explain every thing and they told me that the manager was in a meeting but he will call me, but they never call me back.
Not to mention that they supous to come between 8 and 11 PM more than 3 hours later, I had to cancel because it was the first when they told me that they call me and I didn't have any phone call for them. This situation was one of the worst situation That I have had in my entire life. I felt in a trap in my own house.

Edye L.

05/08/2017 12:00:00 SA

They are the worst. This is the third time they reschedule service because they just didn't show up. I was Scheduled from 11-1. By 130 they call tho say they are running behind and asked if I wanted to wait or reschedule. I said I was willing to wait since I took the day off for them. Then they called at 615 to say there not going to make it and need to reschedule. This is the same thing that happened last year for my tune up. If I didn't have a 5yr service warranty. I wouldn't have ever tried them again. They hold you hostage! I'm forgetting the contract and going somewhere else.

B M.

06/08/2017 12:00:00 SA

They went out to my girlfriends house in Phoenix without even really analyzing it he said it was a compressor he checked out the second unit and after he left neither units worked I feel that because she was a woman he tried to push the service contact, he talk to me like I was in first grade like I knew nothing so if you want to get racked over the coals call ace he never even checked if the units were under warranty Daniel Loisel was the technician !

Elle O.

6/23/2017

beware of this company. they have their way to trick you if you are not very savy about repair parts. they argue with lies to their customers!
for a 30$ part, they have charged us 300$ and for a 10 cents wire nut, they charged us 186$. we have been trying to get a hold of someone to help us correcting this but have called many times and they refuse to even call us back. once they get a hold of your credit card number! they wont want to go back to you with any answers and will keep telling you that some manager will call you back tomorrow but they never do.

update: they called immediately after reading my reviews. a very rude man that refused to fix our problem and instead treated us in a very disrespectful way. again: never again requesting service from these thieves!

Richard K.

10/28/2015

We arrived home from an extended vacation to find that the air conditioner was not working. I called ACE and within 30 minutes Robert was at our home diagnosing the problem. After determining the compressor was shot he developed a plan and went over the cost to fix with me. He checked on the availability of a replacement and was at our home with the parts first thing this morning. He made a couple of suggestions and we added the service plan. Upon finishing the work Robert went over everything with me. He was very personable and professional. I highly recommend Robert.

Tonjah W.

4/23/2017

If I could give this company zero stars I would. They came out a few weeks ago to do an A/C check. They provided me with a list of things that needed to be done, no photos, in the amount of $895. Then they resorted to scare tactics telling me the heat is coming soon. I told them I was not going to give them any money without a second opinion. I called a company I had used previously, who is honest. He looked at my unit and there was no leaks, no other issues except 1/2 lbs of Freon. Ace told me I needed 2 lbs of Freon for about $200. these are just a few of the items they told me needed to be done to my system. My total cost with Jason (Three J Services) was $75 including Freon and coil cleaning. STAY AWAY FROM THIS COMPANY. THEY ARE NOT HONEST AND ONLY LOOKING TO RIP YOU OFF.

Sarah R.

8/13/2017

My AC is definitely in it's golden years and while it's hanging on I know it's only a matter of time before it needs to be put to pasture. Last summer a different AC company told me the unit was leaking freon and since it's an original unit it would be best to replace it when needed. Fast forward to this summer, knowing the unit is on borrowed time, I decided to get it evaluated after seeing a promotion online.

The good: A technician named Robert came to my place. He was great! Professional, honest, funny... truly a pleasure to confirm what I already knew, that my AC is dying. Some combination of the model, space and size apparently makes replacing my unit a burden but Robert was determined to make it work out should I proceed. I really appreciated the time he took to explain and show what was going on, advise me of my options, and not force a sale. Unfortunately I did not read the small print of the promotion I purchased and did not get a pound of free freon.

The bad: There was trouble out of the gate as the services originally had to be rescheduled. In hindsight this may have been good fortune since I ended up having Robert for the service. For my inconvenience ACE gave me a free plumbing inspection. My boyfriend laughed at the offer and the idea of a plumbing inspection. Whatever, I thought. Turns out he was right. Apparently a plumbing inspection consists of turning on water, looking at pipes and flushing toilets. Pretty sure I could tell if there was a leak somewhere. My house passed even though the downstairs toilet doesn't flush unless you hold the flusher down! What a joke!

Overall I am pleased about the AC services rendered. I need to replace my AC and after I gather a few quotes I'll make a final decision on whether to use ACE for the job and if so review will be updated.

Jennifer G.

06/01/2017 12:00:00 SA

I had an appt for Ace's 29.95 Hot Water tank flush and Tory had arrived when he said he would. He proceeded to my hot water tank and advised me I have a leak. Tory was unable to do the flush as it would void the warranty. He then looked at my sinks and gave me an estimate for fixing the piping on my kitchen sink. Nothing else was done but I was still charged the 29.95 for a service he couldn't provide! Tory then said if I had any questions that its free to come out for estimates. Huh?? Isn't that what he essentially just did? While he was professional I will not use this company again.

Dawn S.

05/04/2017 12:00:00 SA

This company completey lied to us about our unit. Said it needed to be replaced to the tune of $8700 and that our second unit needed to have both coils cleaned for $349. Just had another repair man out. Turns out he only had to replace a minor part, reconnect everything the ACE guy disconnected, and it is blowing ice cold. The other unit did not need to be cleaned either and wasn't even low on freon! Please be ware of this company! If you need a service ask around to friends and family and go with the little guy, not some big company with a freaking call center that tries to sell you a lie and a new unit!

Sanjuana M.

7/24/2020

A year ago 06/2020 I purchased an ac system(13,000) from them had the worst experience with them. Techs told my husband and I that if anything happened the first 2 years that it would be covered under warranty. They came and installed the 1st system that didn't work and they had to bring another one. If it wasn't the new ac it was the new thermostat. I had a baby almost 2 months old in the middle of this heat with no air. Supervisor extended the warranty till 2023 because of everything that happened. A year later 07/23/2020 system is not working and they told me they will charge me for them to tell me what's wrong with ac plus for parts. I asked so what happened to the warranty and they said it was just a discount that's it that it would not cover anything. When I had told them what tech told us they pretty much said it was our fault for not reading the contract that we signed on his little phone and tablet. A year later new ac, paid 13,000 and it's not working in July with little ones at home. Unable to take them to the store or anywhere else that has ac or any ty because of COVID-19. They came Friday they couldn't fix it, they had to order a part. Today is Monday and still haven't heard anything from no one. They said they would bring something on Saturday to help us stay cool I haven't seen anything yet. This company is all fraud

Kevin K.

09/02/2017 12:00:00 SA

Paul M. was my service tech who came to my house. He walked through everything I showed him that I needed repairing. He explained in detail what it would need to repair & the cost for each of the 2 things that I requested to fix. He also called in to his boss as well to find out if he could discount the job since it was going to cost quite a bit of money.After speaking with his boss he was able to save me a little bit more money.I appreciated the estimate and the time Paul gave explaining what it would take to get the job done.I would recommend Paul & Ace Home Services to anyone in need of Heating, Cooling or Plumbing. Great work !

M H.

12/22/2014

We bought a home that had a transferable 3 year warranty purchased from these folks. The warranty was purchased in May of 2014. We called since there was some condensation buildup in the attic unit.

Oh. The warranty is transferable BUT it does not cover labor for a new owner and since the unit itself is a few years old, it doesn't cover parts either. What a SCAM!!!!! This warranty cost the seller almost $600.

We obviously will never do business with these people and suggest you think twice.

Jason B.

7/30/2015

On June 30, 2015, Ace Home Services performed a tune up to my air conditioning units. On the morning on July 4, 2015, my house felt warmer than usual and I checked my thermostat only to find that it was blank. I contacted Ace Home Services and they sent someone out. Since services were performed within 30 days, the service call was free. Considering the 4th was obviously a holiday but also on the weekend I felt fortunate at this point.

When the technician showed up, he discovered that the AC Disconnect had melted. He informed me that the only way for the AC to work was to replace it. Not wanting to be extremely uncomfortable, I had him replace it. He informed me that it would cost $300. Worried more about the comfort of my family and not the cost, I had him replace it.

The next day I took a picture of the melted disconnect and showed my brother, who is an electrician. He informed me that the melted disconnect was due to it arcing which was most likely caused when the AC tech did the tune upon June 30th. I then showed the disconnect to several HVAC technicians and they all said this was from the disconnect not being put back correctly, thus causing the arc and the AC unit to shut down.

I then contacted Harold Dotson at Ace Home Services. I emailed him the photos to look at and he immediately stated that is from normal wear and tear. I asked him if he could come out to my house so I could discuss this with him in person. 2 weeks later he finally showed up on July 23rd. I informed him that I did not think this was intentional in any way, but was caused by the technician not putting the disconnect back on correctly. I said that I would like my $300 refunded since the faulty disconnect was due to his technician. He refused and said he would give me a 20% refund and to expect an email about the refund by July 25th. I finally received the letter on July 30th, but more on that later.

Harold said his company is a A+ rated Better Business Bureau company. So the next day I decided to go to their website acehomeaz.com and noticed they are A+ accredited with the BBB; however, when you click on the BBB link and go to the BBB website, it states that they have No Rating. I contacted the BBB and found out they have 35 complaints against them and were not accredited with the BBB. Furthermore, I checked their Yelp page and found a few other instances similar to mine.

So when I finally got the refund letter, I became completely insulted. It read:
* ACE Home Services (ACE Air) and The Undersigned agree that ACE Home Services (ACE) will provide a refund in the amount of $60.00 per invoice #S89185. Upon signing of this release both parties agree this is the final and complete restitution in this matter. By signing of this release by The Undersigned you agree to release your right to post negative review on all Social Media, Complaint Departments and not limited to News Media.

This is a crooked company and I will not stand by and allow them to silence honest citizens by saying here is your $60... now shut up.

Sergey C.

3/25/2017

A representative arrived for regular HVAC check and service. Found that both of my HVAC systems were fine and cleaned outside coils. Before leaving he informed me that
1. one of them is not designed to heat as a hear pump and only heats with electric heat strips.,
2. the other one is old but runs good.
A week later the outside fan on the second system stops working and it behaves strangely. I call another company and schedule a visit. That representative find:
1. that the first heat pump needs a new safety switch, replaces it, and has it set to work (both while heating or while cooling) as a heat pump, instead of using its emergency heat strips.
2. replaces a bad condenser (2.3 reading with rating 18.6) on the second unit.

You would be better off using a company that can tell a heat pump when one sees one (and that is capable of detecting a bad condenser).

Pappa K.

6/21/2019

Ace just makes it so easy to purchase and get an AC unit installed. Have used them for a long time now and will not call anyone else. Their employees are all so good at what they do and are so knowledgeable to answer all your questions. I always know I can count on Ace to do the job right the first time. They take great pride in doing a great job ever time. Thanks ACE for all you do.

Deborah B.

01/04/2019 12:00:00 SA

Ace Air told me I had mold in my air conditioner that would cost $1500 to fix. I got another opinion and my air conditioner was as clean as a new machine. Ace showed me picture of mold claiming it was in my air conditioner. The other company today showed me pictures of just how clean my machine is. This was most underhanded tactic I've ever seen. Run like heck from these people.

Ronni H.

7/15/2017

ACE was very professional and knowledgeable. Our service rep, Robert, was very helpful. He even suggested that we try to file a claim with our home warranty. We did...and it was denied so we are having them come out Wednesday to fix our AC. They are more expensive than other companies but I know they will have it fixed right the first time.

Alfredo G.

8/16/2015

How had Ace home services take care of my air-conditioning and heating systems for the last five years. Had my AC go out Saturday at 6 PM called Ace and they were out Sunday morning and had it back on by 10 AM. Very important when it's 113°. There always professional and extremely responsive. Their service tech Caleb Carver explained everything thoroughly and was a true professional. Re-signed for additional three years of service with this great company. Great to have you on my team.

S H.

8/23/2016

As a follow up, I file a complaint to BBB which got their attention. Ace offered me a 10 year extended warranty for the unit that I did not need and overpaid for and sent me an email that if I did not accept they would turn it over to their lawyers. I accepted their warranty as I really didn't have time or money to deal with them any longer.

Susan R.

7/18/2016

I paid for a 3 years service agreement - that if anything happened to my heating, cooling, we would be on the top of the call back list. Well, guess what! My air decided to go out in early July - thankfully, not on the 4th of July - and luckily for me, it did kick on some time later - as when I called, they told me that someone would get with me the following day - it was after hours. Guess what - I'm still awaiting their call back. I did call another service repair shop and they came first thing the next morning - and I wasn't even on their priority list. We had Ace give our air conditioner a summer tune up - and the repairman said we needed about $4000 - as we had some kind of mold issue - and I said we might as well just buy a new air conditioner with new ducts for that price - NEVER AGAIN ACE!

Cathe S.

8/30/2019

This would be zero stars if possible. Worst customer service ever. Late for calls and no contact. Every technician has different advice - who can you believe? Cannot get through to a manager as John is not at his desk or not in the office. Takes almost all day to call you back and when you return his call - shocking not at his desk and again today not in the office. Try to cancel your service contract because you are not happy - $125 fee. Ace I truly hate you!

Tony T.

7/26/2016

Ripoff Report! This company will try to sell you parts that aren't broken, maintenance that's not needed, service contracts that are worthless. People are catching on to what they're doing. Stay away from this company as they'll say and do anything to rip you off.

Cindy L.

6/24/2016

Unfortunately, my Yearly maintenance plan was acquired by these guys so I'm stuck until it expires. They were supposed to be at my house on Saturday but called 20 minutes into the appointment bracket to say they were too busy (translation: too busy with possible PAYING customers) to keep my appointment so they rescheduled for today between 2-5. I waited and waited for their call to appear but NOTHING!! Again, too busy to even make a courtesy call this time. That's ok, I'm done with them. They are high pressure sleazy salesmen of the worst degree and I don't have time for that crap!! I'm totally happy to give another company my money for awesome service!! You should do the same...

Linda M.

8/26/2017

Once again we experienced professional and timely service from Ace Home Services.
Billy was prompt and thorough, explaining each step he was taking as he performed our annual preventive service. I most certainly would not hesitate to recommend Ace Home Service and Billy. Thanks!

Carolyn O.

8/21/2019

I believe in a service industry you can't please everyone but I was very pleased with ACE home services yesterday. They did a great job and Mike worked very hard and was very honest and got the job done. Thank you again

Jaime F.

06/06/2017 12:00:00 SA

Ryan was quick, knowledgeable, and hilarious! Straight shooter not there to waste you're time, but to help you however he can. He made suggestions as to what would best suit our needs and what to add on to protect our unit as we roll into the lovely Arizona summer. You've gotta give it to guys like him who must work long hours in our heat so we stay cool! Thanks Ryan!!!

Erin P.

08/09/2016 12:00:00 SA

ACE came out for a yearly check up...everything was working fine until they came. Thermostat worked fine..but once ACE touched it, it was broken.
Three months later the AC stopped working...which seemed too convenient... after looking at our unit came back with a VERY expensive quote or just get a new unit. We ended up calling someone else and fixed the problem for $200. Call John's Refrigeration instead!

Toni M.

6/29/2015

I scheduled a $20.00 tune up on my AC, then ACE called me back to remind me that I have a service contract so there would be no charge.

Francisco was my service tech, he was very nice, the first question he asked was how old is your filter? I said it needed to be replace and he said if you have one I'll replace it for you. I really appreciated that. After inspecting my AC he gave me the status of my AC and did not try to sell me, he simply said what might be necessary in the future with a quoted cost.

The service window was 12:00 - 3:00 and they were late at that but I figured since it was 110 degrees outside they were pretty busy.

I do appreciate that the office calls back after your appointment to ask your opinion of your service!

Sherry S.

10/08/2020 12:00:00 SA

I paid for a maintenance plan so had my checkup this week. Skylar told me my 8 year old system (trane) was leaking feon and in order to find the leak it would cost me $800+ to put some dye into the system then come back a week later to determine where the leak is. I told him the warranty was still valid and he told me the labor cost would be so high that I might as well replace the whole unit. He suspected there was a crack in the coil. I asked what the coil looked like and he said was there was no corrosion. He said I needed at least 3 pounds of freon. I got the report on the checkup via email and it stated my coils were dirty. So why weren't they cleaned under my plan??? Skylar told me it would cost me another $300+ to fill up the freon. I get some feon free under the maintainence plan, so why didn't he fill what I had coming? Also the report stated there was compressor issues, which was never discussed with me, because again I have valid warranty for the compressor and other functional parts. Is this company just out for money??? Why not research the customers warranty and go from there. I informed Skylar I didn't want to pay all this money so he left. I plan on getting a second option, hopefully from a company out to work for the customer. Beware. Do not buy any maintenance plan from this company. EVER

Ronald W.

12/17/2018

Terrible service........Never follow up.....don't show up at times.....etc etc...Maintenance contract not worth the money for the service...

James H.

6/22/2016

Bought a Groupon for $25 20 point inspection and 1lbs of freon. The rude technician accused me of trying to trick the company essentially. Still came back with a ~$175 bill for just the freon, he then talked me into letting him clean the system for $350 and no charge for the freon which he recanted later claiming it would be $500+ for everything all together or 700 for a 3 year maintenance contract. The cleaning only lowered the air coming out by 2 degrees. Not a good experience and now im stupidly tied to the company for 3 years...

Jamie Z.

7/18/2017

Steve S. came out within 30 minutes of our service call. He was professional and knowledgeable. He took the time to explain the reason their system was failing as well as pointing out the defective items without making me feel silly for asking. A+++ GREAT JOB ACE!

Bobbie J.

01/08/2020 12:00:00 SA

I had a Carrier heat pump installed by ACE in 2016. Had annual service done with them, with the all expected extra sales pitches. I switched from AC to heat, only to find I had no heat and called for service. The tech arrived and changed a 30 cent 3 amp fuse and I was charged the $79.95 service fee...ok, have heat. Yay! Not so fast, 40 minutes later, fuse pops...hubby replaced the fuse and it popped. Called on a Saturday to set another service call. I spoke with a guy who identified himself as the service manager. He said the problem was the thermostat wire and he scheduled an appointment for between 7-11 am on Sunday and stated he would be sure the tech had thermostat wire on the truck. Sunday's appointment was a no call-no show. I called and was told that they had no techs available due to 3 call outs. We scheduled the appointment for Monday at 5pm. Tech arrived and did not test anything, but put in another 3 amp fuse, which promptly popped. He said he had no thermostat wire on his truck and proceeded to write a quote to replace 60 ft of the 75 ft of wire from the thermostat to the unit. That quote was $480! When hubby asked if he could guarantee it would be fixed with the wire, the tech said nope. Hubby asked the tech to leave. I called a local repair company, 911 AC Repair. The tech was out that afternoon, found a factory defect and is working on a warranty repair for the long term, patched the issue in the short term and I have heat for the first time all winter. Oh and 911 didn't charge me a penny for the service call or the temporary repair. Hubby replaced all 75 ft of thermostat wire for $40 and 20 mins time.

Roger L.

6/21/2017

Some of the earlier Yelp comments on ACE had me worried, but they came through for us on an emergency basis so I have give them credit. We got a call from a tenant in a condo unit we rent out that the AC was blowing hot air while Phoenix was going through a record-breaking heat wave. Our regular service couldn't get there till 3 days later, so we went looking for an alternative. ACE promised to get there that afternoon and actually got there before 11AM. Bryan diagnosed a bad capacitor & couldn't know if anything else was wrong until that was done. Parts and an hour or so of labor $200. Heart in my mouth I authorized. Turned out that was the only thing wrong, didn't even need a coolant charge despite the fact that we had forgotten to get the annual Spring maintenance visit this year. Tenant is pleased and so are we. Definitly a 5-star performance.

Suzie E.

9/26/2017

Always very pleased with the technicians. Gave a 4 instead of a 5 b/c ACE was not proactive in setting up our yearly AC check-up.

Paul W.

11/01/2016 12:00:00 SA

Avoid these guys at all cost! When we were shopping for new kitchen faucets we found service included on Amazon and Home Depot for $85 for the kitchen faucet install with purchase. The prices on Amazon and Home Depot are better than just about any other place and at $85 it was the going rate to install a kitchen faucet. ACE comes out to the house and tells us that our Living Social coupon for $150 value won't cover their $220 kitchen faucet install price.

CAREFUL - They will honor your Living Social coupon, but they will jack up their prices, so high that you're better off just avoiding them. I'm giving them one star because I have to, there's no zero.

Linda V.

7/18/2018

ACE called us several times to schedule a tune-up/check for $19.95, so we said why not, we have dealt with them in the past when they seem to have been a better company. We actually purchased the unit we have now from them 10 years ago and it has not had a single issue since and still running fine. So the technician who came out was Stuart, and we were told that the system has a leak somewhere and they can inject dye into the system to find the leak and can seal it, and it will require 8lbs of freon/refrigerant. That is considered half of what the unit holds. First of all, how did he know for sure it would need half the freon replaced and not just a lb or 2. We were told all this would cost us over $700 ($45 per pound for the refrigerant) plus the labor. We declined the work, wanted a second opinion. Also, as the majority of reviewers on here have stated, he tried to sell us a new unit, said at 10 years that it was probably going. My previous unit was 20 years old before I replaced it.
We contacted a friend who does HVAC and he came over, put in one lb of refrigerant and said that was all it needed. After 10 years, it was a slight bit low. I will never deal with ACE again after this potential rip-off.

Jerry A.

5/27/2017

Ryan provided courteous service, he explained everything he was doing, explained what he was looking for and discussed the results. Thank you Ryan!

Stephen S.

8/24/2017

First year with my new AC and no issues so far. Complementary year 1 inspection. Nick, the tech was polite and efficient. No complaints.

George M.

08/08/2018 12:00:00 SA

$175.00 per hour labor is outrageous, especially when you see it take the tech 30 to replace and leave.

Barbi B.

3/20/2014

We've had a 3-year contract with ACE that includes yearly check-ups @ no cost & 10% off parts (& labor, too, I think). I think it has been worth the $600 cost based on their yearly evaluations of our two A/C units. But without time or energy to check prices against other companies, who knows. The costs for repair over the past three years have never been high. Never have any problems with our older units. Leads me to believe ACE is an honest company.

But each year, trying to sell me a new unit, the company uses the bait-and-switch tactic. Quotes a repair cost as well as cost of new (& better, I know), A/C unit. New Carrier for $5400. Repair old 1998 Trane for $1400. But wait! Just spoke with manager & $5400 unit was reposed last week. Almost brand-new. It'll cost $4200. Oops. Manager was mistaken. That one not available. But manager will honor the quoted $4200 price for new $5400 Carrier unit since it was his mistake.

Kept Trane & repaired it. Good, solid brand. Carrier is an entry-level A/C company. So basically good repair company but don't like sales tactics. Service people always charming & personable. Perhaps that's part of the marketing scheme. Who knows.

Duane R.

7/24/2018

They told me in Nov 2016 that my AC was ready to die and I should purchase a new one right away. They pushed a discount - but only if I agreed to buy today. Just had AC serviced by another company with top ratings and it is working fine in 111 degree heat and humidity. Cannot trust ACE.

Andrea B.

5/20/2018

First visit was great. Confirmed the situation that we'd had another company say was the problem. 2nd visit they fixed the problem. All went well. 3rd time out, I felt scammed. He made it sound like a wiring problem in our thermostat. He said he'd fix it. He replaced the thermostat we had (Wi-Fi enabled, less than a year old) & put in this ugly thing without Wi-Fi abilities. I feel ripped off! I would've just bought one and had my hubby put one in again 5 times for how much he charged too do this. Then we, mistakenly, bought their service plan. Free yearly checks plus discount on any services done. They scheduled the free check up with me. My mother-in-law was going to be home with my baby so I confirmed they were only checking the outside a/c units. They agreed. Well, he comes out & wants to go upstairs. My mother-in-law says no because I advised her they'd just check out outside units. He leaves and doesn't even check the units outside. Then they call to say we refused them at the door. I called to reschedule & they were a no-call, no show! Called them back and left a message with a lady at the office. Nobody returned my call. This was at least 6 weeks ago. Probably closer to 8 weeks. What a waste of time & money! Not cool

Angela E.

04/06/2018 12:00:00 SA

I used to love ACE. They installed our unit and managed our maintenance and yearly checkups for a while now. Something finally went wrong (of course) and it's been a week since they checked the unit and ordered the part. I got one call saying it would be another 7-10 business days after it had already been 3, for an extremely common part for an AC unit with a local factory. Basically, I'm learning that ACE is only good until you actually need something. Meanwhile, it's in the 90s here and we'll be at least another week with no AC. If I don't hear back soon and get this thing fixed, they're losing another star (they've already lost 3).

Janika R.

12/01/2016 12:00:00 SA

I was having trouble with my a/c unit and my friend recommended ACE to me. When I called to schedule an appointment, the service rep was extremely friendly and flexible with my schedule. They sent someone out the next day! The technician was prompt in diagnosing the problem and patient as he explained to me what the issue was. My unit is working great and it didn't even cost me as much as I was expecting. From calling their office to fixing the problem, the whole process was easy and stress-free, unlike other companies I have tried. Would definitely recommend ACE to a friend!!

Shawn L.

9/22/2017

Horrible business. DO NOT USE. Becky the office manager is terrible and should be fired on the spot. Horrible service!!!!!!

Angela B.

11/17/2016

Always friendly and professional. Highly recommend. Called 30 minutes prior and showed up on time. Gave me a good quote on a new unit.

Charese C.

06/09/2016 12:00:00 SA

Ace sent Tim herring out to service my air conditioner, he showed up on time and was polite,I am extremely happy with the service I received and their prices are extremely affordable . I will definitely be using ace home services again and will be referring them to friends and family . Thank you for the great service !

Charlotte B.

04/02/2014 12:00:00 SA

I used ACE Home Services after I bought a Groupon for an AC service visit. The technician showed up on-time and set right to work. After being on the roof for a little while, he returned and informed me that my coils were absolutely filthy and showed me pictures to prove it. He explained why I would want my coils cleaned, so I hired him for the job, which he did right then and there. He estimated it would take an hour and a half, and it did. I can't attest to how fair ACE's pricing is because I didn't shop around for coil cleaning. However, the technician did a great job, kept me in the loop, and met all my expectations.

So why not five stars? This is my first experience with ACE, and they're honestly the only interaction I've ever had with any AC company. Thus, I have no comparison. I'm happy with the service, though, and would recommend them to others.

Louise M.

08/06/2017 12:00:00 SA

Scott has done a great a job for me. This AC has been a continuing problem since it was installed two years ago, but Scott worked on it a week ago and then returned Thursday to be sure it was still working properly. I do appreciate the call I receive letting me know the tech is on his/her way to my home.

One thing I don't like is the many calls I receive once I have requested service online. Twice now, I have received up to 7 calls regarding scheduling an appointment after I requested an appointment online. They need to somehow mark the account after the first person has called and scheduled an appointment so that every other operator doesn't call for the same reason. That is really annoying and takes time away from things I am trying to do or I am at work.

Sharon J.

04/10/2019 12:00:00 SA

We were pleasantly surprised when Sam Waltrip came to our home for our yearly service on the air conditioning. Sam was friendly, courteous, and very knowledgeable. We thank Ace for having this caliber of representative working for their company and available to us. We would highly recommend Sam in the future. Dave J.

Alex M.

07/10/2014 12:00:00 SA

I have checked around to a couple of AC companies and each company told me something different. A couple of friends if mine have used ACE and had great service. I called ac to have just a regular tune up and the tech did a great job. The tech recommended a maintenance plan which has thrm come out once a year for a tune up and a cleaning, also entitled discounts for any parts needed for future repairs. Definitely glad I called ACE, finally a AC company that knows what they are doing and not just want to take you for your money.

Don B.

3/14/2017

Our AC unit was installed in 2011. We have given up trying to deal with them in spite of having 3+ years left on our 10 warranty!!! Problems started with an installation delay and cutting a hole in our hallway ceiling for the cold air return larger than the original cold air return. We cannot use standard air filters!!

Most recently, over the past two weeks... They showed up for a service call, and rescheduled. The day of the reschedule the technician was a NO SHOW!!!! They first told me the tech would be out later that same day, then later that day told me he wasn't even working that day, put me on hold twice for 10+ minutes while I called back and a week later called again to reschedule !!!!!!!!!!!!!! I

L.m. L.

11/30/2017

When using Ace for air conditioning issues PLEASE make sure you get quotes from other companies. I have had issues with them trying to substitute a cheaper unit on my previous house, minor thermostat & filter issues that took over a year to resolve.
My current experience was a blower motor that went out within 30 days of the warranty expiration. Of course, they said its a special motor that has to programmed at the factory so its more expensive than a normal motor. These people overcharged the lady that originally purchased the unit, did not put in air returns, sold her an expensive maintenance program. Because of the way it was installed they had no filters to replace, they couldn't get to the coils to clean them so....
Anyway found a great A/C company to come out & pop a motor in, clean the dirty contacts for hundreds less than their quote. Just a regular blower motor, nothing special about it.
Please do your research!!!!!

Eugene M.

12/09/2015 12:00:00 SA

Don't use these guys. The are crooks. They got me thinking that my AC was on its last leg. 6000 thousand dollars was the damage. But, I smelled a rat. I convinced them to hold the price for a week.

I called a second company and scheduled them for the next day. He told me that the outside condenser would need to be replaced but everything else is fine. 300 dollars was the damage.

I have had a stroke and I not handle stress very well. They took advantage of me. I am reporting to the BBB.

Nathan N.

06/10/2018 12:00:00 SA

The only reason I'm giving this company a one star rating is because a zero star rating isn't allowed. Buying a new HVAC system from these guys was the worst homeowner decision I have ever made. Horrible service, seemingly incompetent technicians and nothing but continuous upsell during service calls.

Sherri M.

1/19/2017

We just had our heaters checked today by their service technician KC. My husband and I found him very knowledgeable about our heaters. Explained in easy to understand language what he found out about our units. No hard sales tactic at all. Even though we we not having anything repaired today, when we do we will call KC with Ace Home Service to do the job. I would highly recommend them to family and friends.

Ramin R.

5/23/2018

They stood me up three times. They showed up. I had the preventative maintenance plan. But they never really maintain anything. They did not even go in the attic. They never cleaned the outside coils as they promised. All they want to do is sell you a new Unit. So sad. I would NEVER recommend this company. Unethical . They even scared us that we have a leak and it would be dangerous. We got a second opinion and they said there is no leak whatsoever.

Frank C.

4/27/2017

I became entangled with this company after the Home Depot affiliate Delta sold their HVAC business. Delta installed my system in 2014. ACE purchased Delta and its service contracts. While under warranty, one of my coils sprung a leak. ACE came out and said that it would take 10-14 days to get a coil and with labor, I was better off just purchasing a new unit from them for 10k. They gladly offered to purchase my 3 yo unit for 500, while still under warranty. Sensing some dishonesty, I called a company recommended by the manufacturer. A new coil was at my doorstep that afternoon and installed the next day for 1/10th of what ACE proposed.

This shenanigans behind me, I still had 1 year maintenance on the 2 new units and 4 on an older unit that I had purchased. I called to schedule the maintenance, and the first appointment was cancelled because the technician got behind. Before the next appointment, I was contacted that since I had a 'Home Depot' system, they were no longer going to honor any of my maintenance contracts that they had purchased and represented that they were honoring. During a circular conversation with the service manager, he made contradictory statements that they only purchased a mailing list from Delta, but what became clear is that they were more upset that I didn't replace my 3 yo system with one of theirs.

I could understand if they didn't want to do the maintenance on the new units, but the older unit was separate and had 4 more years on it. Heck, that was at least 8 more opportunities to try to scare me into buying a new unit or charge me for needless repairs like so many others. At first I was angry, but now I'm relieved that I won't have to do the whole dance twice a year when the technician/salesman wannabe shows up. This company is interested in only one thing, to get as much of your money as they can however they can. My recommendation is for a new system, stay clear of these sheisters, and for an older system, find an honest independent dealer who actually fixes things and doesn't want to just sell you a new unit.

Mike C.

7/29/2013

If you are buying a new unit please read. Ace is a great company but keep in mind they are a company and exist to make $$. If you are a savvy consumer do your homework and get 3 quotes before spending thousands on a new unit.

Ace came and did a great assessment of our needs but when it came to the price tag they were $1200 over one competitor and $2500 over another. I am not at all against a company making their profits but I can't help but feel like I was taken advantage of.

Ace claims that they do things that other AC companies do not do...however, the estimates I received all did duct work/air handler/switch/junction box/thermostat upgrade/intake grill upgrade and probably some other things that I am not including.

I am lucky our unit didn't go out and was not under pressure to make a decision but I actually had 3 in home estimates in one day during the month of July. If we were out of AC I would have paid $2500 but easy access to the internet is a consumers best friend. I am glad I did the right thing for me and my family.

Good luck!!!

James Y.

11/09/2013 12:00:00 SA

Had called for a second opinion on some ac issues at a restaurant I worked at. The guy who came to check out our issue pointed out some issues that none of the other repair companies even noticed.

We ended up having ace do some of our minor repairs a couple times that our land lords ac company was either too slow to repair or just didn't do correctly. We have to have ac for our restaurant customers during these brutal summers while our land lords repair company was always busy probably from doing half ass work on their other locations and doing repeat repairs and always showing up days after calling. Which in the hot summers feels like an eternity. Ace always showed up the same day or the next morning.

Ashley C.

12/11/2016 12:00:00 SA

Sean came to perform my Fall/Winter checkup for my AC/Heater. He was on time, courteous, and kind to my excited dog Lilly. He provided great customer service and checked the prices for an additional service I inquired about. I would recommend ACE to my friends and family for any of their HVAC needs.

Chuck R.

8/31/2015

Put in 4 years ago by ace air. This is the second time I've been without a/c the second time I've had to wait the day of no air till the second day. We also purchased 3 new registers, we got 3 vents so all the air goes into the room with the not able to adjust vent. We had to block a portion of the vent with foil so the other rooms get a/c. Now the new intake and filter. Cheapest built. already wont stay shut and hold the filter in. This sucks being's I paid thousands for this work to be done...use them at your own risk. When called this in to them, they wont do anything to correct the registers. Also they are very happy to charge me to fix this 4 year old boat anchor. to bad so sad they have been paid.

Bill J.

6/20/2012

Absolute and complete scum of the Earth, without a doubt the worst AC company in the valley. When I speak with other contractors, not even just AC people but anyone, and mention the name, they all balk at this company and appear disgusted just to hear it uttered. No, I'm not making this up, I've actually tried it many, many times to see if I can find anyone that speaks highly of them. So far, not a single person has had anything good to say about this company. What a surprise.

I had these 'people' install a full system at my home a number of years ago. They did shoddy work and physically damaged my home inside and out, then tried to wiggle out of paying for the repairs that their own people (subcontractors) were too incompetent to carry out. I had in writing that they were responsible for all repairs and they still tried to get out of it and leave me with hundreds of dollars of expense. I eventually go them to pay, but not without having to complain to just about everyone in the company and ask if I needed to file a complaint with the registrar of contractors.

I would never, ever, not in a million years, do business with these folks again, not even if you paid me. It is not worth the hassle and not worth all the lies and hidden costs, damage to your home and shoddy equipment. I am still, to this day, years later, paying the price for their unethical, unqualified and incompetent installers, techs and salespeople. I have told everyone who would listen that they need to avoid these clowns and I continue to do so whenever the topic comes up in discussion or I hear anyone mention air conditioning. Nobody should have to deal with a bunch of unmitigated, profiteering, unethical poseurs passing themselves off as a some kind example for other AC companies to follow. Whenever i see their self-aggrandizing, 'We're so ethical and awesome!' advertisements, it makes me want to throw up. Nothing could be further from the truth.

Do business with these people at your own peril.

Javier F.

4/28/2017

After waiting since 8.00 to 11.00 they came at home at 13.00 Pm, they bay the phone number of the company who sell us the AC, they are out of business, not assumed the compromised???, my system only have 5 years????, the warranty is 10 years, want charge my 1 hour of labor for check it,???? in the system, plus another 1.5 hour for the labor and the final bill was 440.00 i said i cant paid it, and tell me pay us 79 $ for came. I am going to for the check and my wife explain him the person in the phone tell us no cost for check the system, The technician changes the actitud and tell my wife, you have 5 minutes to pay or i call the Police, we have an accent in English, probably that explain the menace, I paid , no paper work, no bill, and very bad costumer service. I want the people know that because, that technician don't have any costumer service skills.

Timothy N.

5/25/2011

I don't use Yelp to negatively impact the reputation of a business. I don't agree with doing that.

But this business knows why it received a terrible rating.

I've used this business twice, and I will never make the same mistake again. Completely unethical! Very disappointed that they can continue to operate this way. I just hope no one else falls victim to them again.

Please beware!

Patricia G.

12/01/2016 12:00:00 SA

I scheduled service for today which was easy to do. They were very accomodating to my schedule. Techs were clean and polite. Sky took video to show me problem of our unit in the attic which was a mess and to better explain our situation, and so i could show my husband. They couldn't service the unit so have to buy a new one which i will get some quotes and compare to theirs. I choose ACE because of reviews and A rating with BBB. I would recommend. Sky said he would come back free of charge to explain further to my husband which i really liked!

Denise S.

09/06/2017 12:00:00 SA

I just received a phone call from this company, which I have never used. They asked for the wrong name so I told them that they had the wrong number. The man then asked if I was still in Arizona. I again told him he has the wrong number, and he again asked if I was in Arizona. I asked him why he wants to know where I live if he wasn't even calling for me. He then told me the name of his company and that he was calling to see if I wanted to get an AC tune up. I politely told him that I wasn't interested and asked him to remove my number from his list. He then said very rudely, Why don't you listen to what I have to say first! I again politely told him that I wasn't interested and he hung up. I would never use based on this experience alone!

Sean S.

5/24/2015

First Yelp Review, My house needed the pipes replaced and they worked with me to get 5 year payment plan but that was the only good thing about them. First clue that I got a raw deal was during the install when the man said he upgraded me on the water heater to a 50 gal, because they didn't have 40's in stock, even though the same man wrote in the contract that I would get a 50 gal water heater.
Then while negotiating he told me they wouldn't patch up holes but that they would be small and probably only run a few hundred dollars however my 1700 quotes would disagree.
Then my water softener that they moved to a new location however they left it in bypass mode which I didn't catch for a week. Then later the pipe they used for pushing the discharged water wasn't fitted properly which resulted in a leak I didn't discover for a few days and resulted in salt damage on my floors in the laundry room tiles.
The day they left my washer ended up flooding everywhere because the new drain they installed apparently had debris built up which resulted in the water spraying out like a fountain. Again this resulted in flooding all the way into the kitchen, thankfully I was still home when this happened because I needed to unplug the washer to stop it.
Then when Sears came for maintenance on the washer they discovered that the Hot and Cold was reversed on my washer, so for a month my water wasn't being used properly.
In short in now way do I recommend these people for any plumbing in your house at least not a big project.

Ben S.

11/14/2013

Solid company that gets the job done. Very professional service. When you need AC, these are the guys to call.
Would definitely recommend them!

Marvin J.

11/07/2016 12:00:00 SA

The technician was very helpful and courteous and very knowledgeable and helped me and my wife make our decision easier to purchase a new unit, we were very satisfied with the service and discounts.

Don L.

5/26/2016

Our AC went out for our home and we gave them a call. We got several bids and they beat them all. We were actually referred to them by a friend who had used there service. We had excellent fast service and the technicians name was JP. We highly recommend this place for all your hearing and cooling needs.

Jeffrey A.

10/25/2012

I hate to write negative reviews but when you nearly cause someone to spend $2500-$12000 purposelessly, then you deserve it.

I have a PM service agreement with this company that I purchased years ago when they serviced my ac. That was a mistake, as this simply marries you to them whenever you have a problem with your air conditioner. So when we weren't getting any cold air in the house, I naturally called them to take a look. To their credit, they came right away and subsequently made a correct diagnosis that my compressor was dead.

So after trying and failing to get the thing to work, the guy went outside and called his manager. (This immediately reminded me of what happens when you buy a car) He came back and told me that I have two choices: replace the compressor at $3500, or buy a new unit. He did discount the replacement to $2800 since I was on the hook for their PM plan.

Being a savvy consumer, I told him I wasn't prepared to spend that amount of money without comparison shopping. He protested that all the next guy would do is undercut the price and I would lose the remaining years on my PM plan. Which, funny, they were willing to service the unit the builder put in, so why not one installed by a competitor?

I was lucky that my compressor failed in October rather than July, giving me plenty of time to look at all my options. I researched both routes- a new unit and replacing the compressor. The units the guy wanted to sell me were high end 9-12k ac that would have taken the rest of my life to 'pay themselves off.' I determined a 5-6k unit was my best option.

But that aside, I didn't need a new ac anyway. I found the part online for $1078. So the labor is $1800? I dont think so. After contacting another contractor, I found out that replacing the compressor should be $1500- $1700. He also clued me in that they jack up the price so you will make the leap and buy a new unit.

But wait, there's more! Digging even deeper, I found out that my compressor has a 10 year warranty. A quick call Goodman, and they told me I just needed to have a contractor take out the old one and exchange it with them. All I would have to pay for is labor.

So, in conclusion, this company is out to maximize profit, but they are doing so by minimizing consumer value. I caution anyone that needs ac work to go elsewhere. Also, if your ac goes out and it's super hot outside, think about staying a night or two in a hotel while you do your diligence and find the best deal.

Niki L.

5/22/2016

Good service and they even replaced some parts that were under warranty, saving me several hundred dollars. Sky and Kyle came out and did a full inspection and were very professional.

William B.

06/07/2011 12:00:00 SA

When you have a bad experience with a company, it leaves a bad taste in your mouth that is difficult to remove. My previous review of this place was terrible as the service tech person (who it was primarily about) failed us dramatically and we were weeks without a resolution.

Enter the Knight in Shining Armor.

After complaining about their service and feeling like we were nothing more than drift wood to this company, ONE of their employees stepped up to the plate to correct the issue.

Jerry Bailey came to our rescue. The problem was explained to him and he actually appeared to care about how poor the overall customer experience had been for me. (You can read about it in my previous reviews) Jerry took the time to listen to my concerns and show compassion for the situation. Jerry was able to complete the order for our A/C filters which were previously abandoned. Jerry was thoughtful and compassionate and a real asset to their organization. If only all of their staff would follow his lead, there would never been anything poor to say about Ace Air.

Thank You Jerry for making all attempts to keep me, the customer, happy and fix a very uncomfortable situation. When you call for service, PLEASE ask for Jerry Bailey by name and you will be pleasantly surprised with the genuine article.

Thanks again, Jerry!

Bill W.

6/28/2016

I needed a new water heater. I had Ace Home do some A/C work for me several months ago and I was pleased with the work so I thought I would give them a try for the new heater installation. I got great service from the very start. Rich was the technician that installed the heater along with some new fittings I needed to bring everything up to code. He is most efficient and professional. He took time to explain everything that had to be done and when finished made sure I understood what was done. I will use Ace Home Services again when needed.

Sam D.

02/04/2019 12:00:00 SA

Very high priced. Every year they took the opportunity to attempt to upsell me worthless stuff for outrageous prices when they where supposed to be doing there maintenance on the service contract. I started to wonder if they where even do the maintenance and quit calling them.

Juliana W.

3/21/2015

These guys will call and harass you until you let them come in. They promise you things they don't deliver. They serviced my AC that was working and the next time I turn it on it is no longer working. They want to charge a service call when they messed it up in the first place. Then good luck getting them to show up for appointments. They missed their appointment 3 times without even notifying . Just an overall joke.

Kun W.

8/21/2015

I usually don't write Bad comments, but I have to do this one!
I had the worst service experience with this company. I had one AC shut down in this May, call this company up, said will charge $69 for show up. When the tech. showed up, told them the A/C is just shut down. The technician Named Robert (really arrogant face) looked my air handler in the attic and condenser, said the motherboard in the air handler got fried. I asked him if he can repair that, he said that will take a while, and he don't know for sure if he can solve the problem. After that the tech. put his sales hat on, and starts his threatening, lie, and judgement.
1. Your AC is old, even say I can replace the motherboard (which he charges $760), I can't guarantee your AC will run.
2. Your condenser is really old, it could broken anytime.
3. In this heat, it almost a must to replace your unit (which he charges $9,000+), people die from the heat without AC....
4. After he saw I get a Beemer X5, he said, I can't believe you own a BMW, won't replace your old AC, and looked at me with a really disgust looking and said I thought you should be smarter than this....
5. After I say I don't have that kind of money to replace a new units, I will try some other technicians, he suddenly said I am not saying I can't repair it, because I can, I am just that good. (Really???Dude, so basically you can repair it, you just don't want to, so guys just charge $69 to show up and do nothing, what kind of worker you are??????)
So, I sent him away because I don't want to spend the $760 or $9,000. I called another technician up, who showed up in 1 hour. And spent 20 minutes diagnosis and repair. All it is bad wire connection(I still have the picture), which was over heated. He told me the ACE guy didn't even open the air handler box, not even mention the motherboard burned. And the AC system is working really good, not a tiny problem. He charged $40, I gave him $60 to show my thankfulness. My AC runs like a charm to today (August 21).
After been treated like that, my boss told me to contact the local attorney's office and report them, the local attorney office actually contact them, their response to the attorney's office is they tried to contact me several times, I never response, and willing to refund the $69. I actually never get any contact from them not phone call or email. So they lied to attorney's office as well.
I just want to share this with you kindness people, do not full into their trap.

Dee A.

08/05/2019 12:00:00 SA

I purchased a air-conditioning unit from ACE home services 3 1/2 months ago. Their air conditioner unit broke down, just after 3 1/2 months. Causing water to run from my attic where the air conditioning unit is located, down to the lower level-causing ceiling damage and water damage to my attic. I called them out to fix the problem with their air conditioner unit. It took two technicians two different times to fix the problem-with their unit that they just installed 3 1/2 months ago. Both technicians tells me two different things. It took over two weeks for them to fix the problem with their unit. Then when I finally got that problem fixed. I called and asked them to fixed the ceiling, that the water damage from their air conditioner unit had caused. Also replace the plywood that was water damaged caused by their faulty unit. They told me that they were not responsible for fixing those problems. Even though their defective air conditioner unit is what caused the problems. I would not recommend anyone get a air conditioning unit from ACE home services. Get your air conditioning unit from a more trustworthy company.

Julia M.

6/28/2017

BEWARE!! The techs are really sales people working for commissions! We were quoted $13,500!! Said we needed 2 NEW units. Called another company they fixed one unit and serviced the other for a total of $700. House is nice and cool. ACE quoted nearly 20 times the other company!!!!!! That's ridiculous! ALWAYS get a second opinion before using this company. I will not ever call them again as I don't believe they are trustworthy in the slightest.

S. F.

9/25/2016

I was told they would not fix our A/C & honor our manufacturers warranty without us first buying a $500 dollar maintenance contract in addition to also wanting $349 to clean the coils. Of course, they did not say this on the phone before I scheduled them to come out. They did charge $80 for them to come out & look at the unit. Had they told me this, when I first called them, I would not have scheduled an appointment with them.

Then they call me two hours later, asking me to leave a review on Yelp.

I will call the manufacture tomorrow, to report this & to get the name of another company for repairs.

Edited to post a follow up.
Called another company, they came right out, had our unit fixed within a couple hours, they honored our manufacturer warranty. They offered $160 for a two year maintenance contract, with two inspections a year. Ace wanted $500 for a two year contract, with one inspection a year.

Jonathan H.

9/20/2016

Nothing but issues with this company! I bought my first home and being ignorant in the field of A/C at the time I was charged $7k for a crap unit, sold a bs service contract and insulation. The unit was a Goodman and is a piece of crap. After only a year a brazed joint leaked out all the refrigerant and I got stuck with the cost of the refrigerant. Which was only a mere $700. Just got a call from my tenant saying the unit is leaking. Im almost positive its going to be from the repair they did. Which If I use any one else thats actually fair priced I void the warranty....

On top of that, every time they do service they are constantly trying to sell you crap you don't need. In other words they teach their techs to be dishonest.

This is a Horrible company! DO NOT USE THEM! Just look at the plethera of 1 star reviews!

Mesa J.

9/17/2018

These people will take advantage of you being overheated to take your money.

Background: The previous owner / person who installed the AC unit had bought a 10 year warranty with ACE that specifically said that it was transferable between owners. So when the unit stopped working 6 years after installation in the middle of summer, I looked them up. When I saw the bad reviews online, I looked up general prices of common things that would break so I some sort of base knowledge when they showed up (which I would highly recommend you do no matter who you call).

Scheduling: I called them Monday and scheduled an appointment between 11 and 1 on Wednesday (the earliest they said they could be there) and they told me the technician would call about 1/2 hour before he came. I got text on Tuesday confirming that the appointment was between 11 and 1. So at 12:30 on Wednesday, when nobody called me, I called them to ask when I should expect them. The lady on them phone quickly said that my appointment was between 1 and 3 and them hung up before I could respond. I was confused by this so I called again 5 minutes later and got a different lady who said my appointment was between 2 and 4 and that I should expect the technician near the end of that time frame. When I pointed out that my appointment was supposed to be between 11 and 1 and that it was exactly 99 degrees in my house she said there was nothing she could do and then hung up.

The actual visit: 3 hours, 45 minutes later than the scheduled appointment in a now 101 degree house (4:45 PM), the technician finally showed up. He ran some diagnostics on the unit and came back to tell me the fan motor was out (I will give the tech credit for this, he was correct). He then told me that it would be $3,000 to replace the motor and then continued to inform me multiple times that it would be a really good idea to replace the entire unit for the low low price of $12,000 even when I specifically told him several times that I wasn't looking to get a new unit (FYI, my house is around 1,100 sq ft, this price is total BS). When I showed him the warranty, he informed me that the warranty would require a $40 transfer fee, be shortened to 5 year warranty (which happened to be same as the manufacturer warranty on the unit so combined with the transfer fee, this makes no sense), and would then be invalid since it had been 6 years since installation. At this point I was very sweaty, completely fed up with them, and knew they were just trying to take advantage of the extreme heat to charge me significantly more than what these things were worth

Afterward: I got a second opinion. I then got the variable speed motor replaced for around $1,200 from someone who actually came when they say they would and did not keep trying to sell me a whole new unit

Sharon S.

06/06/2012 12:00:00 SA

It's really hard to find an honest and reliable AC company. I've used others before that I feel took advantage of me when quoting necessary repairs. I will always call Ace Air first now.
I have used them several times and they are fast, reliable and Trustworthy. Whether you need routine maintenance or have an emergency these are the people to call! Thanks Ace Air!

Irene S.

05/07/2012 12:00:00 SA

This past September the AC unit finally gave out due to Arizona's harsh conditions. We watched with horror as the thermometer climbed past 94 degrees inside. We made it through the brunt of the heat and searched for a way to scrape up enough to make a down payment on a new unit, unbeknownst to us we'd been nominated by Kris Ohannessian over at ACE Air to be the lucky recipients of a brand spanking new unit absolutely gratis. With a few phone calls and a surprise visit from an ACE Air elf tech, we were on our way to a cool house.

When the day came for the new unit to be installed, KJ himself came over with his staff on their day off to give us the gift of cool air. The entire experience was wonderfully simple and completely professional. Complete with their great guarantee on parts and labor ACE was quickly in and out of the house, leaving us with a cool house we can enjoy again. I'm confident in singing their praises, a company with such integrity and genuine compassion for their clients and the community deserves all 5 stars and then some. If you're looking to maintain or replace your units, call ACE and they'll take great care of you.

Thank you to ACE Air!

Todd Y.

3/30/2014

Very professional company. They gave a reminder call about my appointment then called me the day of my appointment to advise me of an approximate window of time when the technician would show up...and it wasn't a 4 hour window, it was more like a one hour window so I could do other things without the fear of missing the technician or having to stay home for a long time waiting.

The technician Ytai (spelling?) was very professional, courteous and knowledgeable.. He took his time to explain what issues my a/c was facing and gave options and not a hard sell nor did he invoke fear that my a/c was dying and needed life support or about to explode.

All in all, it felt like a family member having an intelligent conversation and not a hurried drive by evaluation.

Angie A.

4/30/2015

Will. Not. Stop. Calling. I used them 5 years ago and they have been blowing my phone up ever since. I have asked repeatedly for them to stop and rwmove my number but, they cant stop wont stop. The service was fine i just wanted a tune up. Unfortunatly i got more then that. I will try George next time because at this point I dont want to encourage them.

Michael A.

08/06/2018 12:00:00 SA

Andrew Miller was a great tech, helped us out last minute in this hot summer, gave us great deals and worked with us on purchasing a new unit that was well needed, best experience i ever had with an air conditioning company!

Mike A.

6/16/2017

UPDATE TO A 5/14/17 REVIEW : I HOPE EVERYONE READING THIS KNOWS THAT IT IS CLEAR FROM MANAGEMENT TO THE TECHS, THIS COMPANY BREEDS DISHONESTY AND VERY POOR CUSTOMER SERVICE!! Unfortunately, Ace proved again how dishonest and awful their customer service is. After my previous review, their marketing manager responded to my message and we talked over the phone. He was very sympathetic to how uncomfortable his tech made my wife feel in our own home, explained how pushy sales and dishonest tactics was not their way, and was going to have the GM refund our money. After the call, I was willing to change my tune on Ace. However, that did not last long because I haven't seen a refund and do not receive a return phone call anymore. I have left multiple messages for Jake to return my call and he has not. It's very unfortunate that a company like this feels they have no responsibility for their techs making a woman feel uncomfortable in her own house.

Paul R.

7/23/2016

AC went out and Robert at ACE came right over. My house was 95 degrees so he offered me a stay at a hotel comped by ACE! Very cool. I needed a new unit and he thoroughly went over my options. Either fixing my old unit or getting a new one. After weighing my options a new unit was the best choice. Robert worked with his manager to get me some great discounts on a 14 Seer Bryant. I am very happy with Ace service and would highly recommend them.

Angela P.

07/08/2018 12:00:00 SA

If I could leave no stars, I would. This company has THE worst service I've ever encountered. I scheduled an a.c. service that was 1 week away. I received a text indicating the day before stating our appointment was confirmed for 1p to 5p window for arrival. The day of, no call and no show. I called office at 450p to find out what was happening, to which I was told, sorry we will need reschedule for another day we had an influx of service calls today. They did not call me to advise, I had to call them. I tried to speak with a manager and none were available. I asked for a call back but the young lady was persistent in trying to cancel my appointment or reschedule. I took time off work to be available during this window and could not get a common courtesy call to say, sorry we cannot make it. Spoke to quality control manager John the next morning and he rescheduled our appointment for a Saturday and ensured we would be the 1st call of the day but to call if I don't see anyone by 9am. Low and behold, not a call and no one showed up. I called and was told the SAME story. So I stated John ensured we would be first call, to which the dispatch manager attempted to guilt trip me as to why my service was less important than the calls they had that day. Long story short, we STILL have not received the service we scheduled and I've taken 2 days out of my busy schedule to WAIT for this company. Do not waste your time. Find another company that honors ALL customer needs, not just the jobs that are REAL money makers.

G B.

10/24/2016

Like other reviewers, if I could give NO starts I would. BUYERS BEWARE! This is the worst company I've ever done business with in the last 50+ years. I purchased a maintenance agreement with Ace Air in 2011. Since that time they have done the yearly maintenance checks, always indicating that I needed some costly repairs. Luckily I haven't fallen prey to their lies and deceit, their dishonest business tactics. Their most recent maintenance of my air conditioner and their recommended action, however, is the straw that broke the camel's back which is why I'm warning others to BEWARE of this company.

On 10-18-16 one of their technicians (Sky) came to do the yearly maintenance. (Take note of the name Sky as it will come up later in this review.) Sky went up on the roof and did his thing, then came into my house with a video on his phone showing (supposedly) my air conditioner and how corroded it was. He went on to say they did a leak test and the coils of my air conditioner were leaking, coils that by the way are no longer manufactured, of course. Then he went into let's make a deal mode and wanted to sell me a brand new air conditioner to the tune of $7,186.81. Having dealt with this dishonest company already, I said I'd think about it and then immediately contacted another air conditioner company that I've come to trust. (just wish I'd known about them prior to signing the warranty agreement with Ace back in 2011)

The other company came and checked out my AC, took pictures, did a leak test and found that my AC is NOT LEAKING at all. In addition, the picture this company took doesn't look anything like what the Ace video looked like. I'm sure that the video Ace showed me of the badly corroded unit wasn't even my AC at all !! More dishonest business tactics.
Just out of curiosity I checked Better Business Bureau (BBB) website and Yelp. I see that Sandy H. from Tempe, AZ has had almost the same exact experience with Ace as I've had - only difference is that Sandy purchased a new AC from them and I didn't.

In Sandy's 2015-16 complaint she documented technician Sky's business tactics and was told by Ace management that he was a problem employee and he is no longer with the company. Well, that is very interesting since Sky was just at my house on 10-18-16 and is still using the same let's make a deal high pressure, dishonest business tactics. Another example of Ace's lies and deceit.

Again, BUYERS BEWARE! Don't do business with this company.

Diane N.

06/06/2018 12:00:00 SA

Great service - called in the AM and Craig Nuttall was here early afternoon. Pleasant, efficient and knowledgeable. Also was able to use their Yelp coupon saving $100.00! Definitely will use ACE again and highly recommend.

Casey C.

6/23/2011

I heard Ace Air promoting free hail damage inspections on the radio and called. They came out and were very professional.

They said, unfortunately, there wasn't enough damage to replace the unit but continued to inspect the unit.

They found that we had been running the motor on the wrong speed (too high) which would cause the unit to heat up quickly and found a couple of screws that were loose.

The tech did not charge us for anything!!

They could have told us more was broken and charged us for it, but they didn't!

I truly feel this is an honest and reputable company and I will definitely be using them again for my service and tune ups!

DOUG H.

05/12/2017 12:00:00 SA

what utter sleaze balls i will never ever use this company they cold called me at my home
one would think if they wanted more business they would just treat there customers with some honesty and respect in reading the list of there customer complaints here i can see why they need new customers
by the look of things you would do better hiring the crack addict under the bridge than invite these crooks into your home

J L.

08/07/2015 12:00:00 SA

I have seen their ads for years but have not had to call. When I discovered a leak in one of our units, thought would give them a call. Shocked to find out that they will be there that very afternoon and showed up 2 hours later. Huge relief since 110 plus outside and have company coming. Tech fixed the problem for less than $120 and we are good like new. Surprised when I see the negative reviews but our case was positive.

Bill C.

9/13/2014

They say Nothing can stop a Trane!. For the most part I believe that to be true however, we found out that 5 inches of rain can sure derail one. I hate spending money. Especially when it comes to durable goods. But our 22 year old Trane XE-1000 took a bath during this weeks big rain storm and shorted out. When I walked into the house after work it was almost 90 degrees and only the air handler was functioning. No compressor, no fan, no cool air.

I called ACE because they were first on my list of those who could come immediately to remedy the problem. Skylar arrived within a half hour of calling. We walked around the back and looked at the unit. The fuse panel had warped, a wire had burnt, and the 60 amp breaker was tripped. We talked for a few minutes about options and the fact that our Trane was 22 years old and had a good life. It had never required anything but a good cleaning. It was a 10 SEER unit and I know that AC technology and efficiency has come along way in the past 20+ years. We could have repaired the ol' dog but I decided that now was as good a time as any to think about an update.

Skylar and I sat and talked numbers. I would have been happier not having to spend the money but reality is that stuff just doesn't last forever. I was initially thinking 13 SEER Bryant (Carrier) but even 13 SEER will become old efficiency standards come January 2015. I ended up with a 15 SEER Carrier split unit heat pump and have to say I am not disappointed so far.

Two technicians, Tuan and Lupe, came out on Wednesday with the new stuff and began their day. I was replacing a water pump on my truck in the driveway while they worked away. It was humid and hot and I don't know how but Lupe spent almost 2 and a half hours straight in the attic before coming down the first time. I have no idea how these guys survive the task of removing the old system (mounted between the rafters in the attic space 20 feet away from the attic opening). All I can say is that the water pump was hard but AC installation has to be grueling!

These two handled it like experts! They replaced both the intake and return plenums (which had to be constructed from scratch), somehow managed to get the new air handler up and in place, connected the ground unit, installed a new thermostat and replaced the intake grille (which actually makes the job feel clean all the way around). I cannot believe the stamina these two have and their work ethic and professionalism never wore out.

I feel very well taken care of. In the process of making decisions, I shopped around and for the most part, it was 6 of 1 and a half dozen of the other. This sale was solely based on Skylar. I sat last night on the couch in my cool living room and smiled each time I heard the system shut off because, like music to my ears, I knew I was saving money on my electric bill. At $230 per month (every month) or $2760 per year in electricity, I have already seen my daily usage on srpnet.com drop by 30 percent the past two days without having to change the temp on the thermostat from the previous one.

Again, as anyone would tell you, shop around. The real difference isn't really in price. It is in customer care and the quality of the workmanship. If you don't care about a warranty, buy online and hire an installer on craigslist to install it. But if you are looking to develop a professional relationship with a complete home service company, ask for Skylar at ACE for anything relating to air conditioning.

Incidentally, I was extremely happy with Trane. Impressed by the longevity and hard work that old machine put out. I didn't choose a Carrier without knowing what I was getting. I have a second home in East Texas and it is crazy humid out there. That house has a Carrier unit which is exceptional in managing the 100+ degrees and high humidity to boot. Do your research! Enjoy your experience as best as you can. You will be living with it for a very long time!

Tracy A.

8/16/2017

Ace Home Services bought my contract from a previous really bad company called 24/7 AC Services, I was thrilled that 24/7 no longer had their company! I purchased a brand new AC unit in 2014, my electric bill skyrocketed the months following, after much delay and hassle they replaced the new unit with a different one, this newer unit has given me problems every summer since it's install, so needless to say I was over-the-top happy to hear they no longer were in business! ACE Home Services first came out December 2016 and checked my AC AND my water pressure and ph in my water, two of which I could care less about, you are here to check my AC! Everything checked out fine, yesterday 8/15/2017 my AC unit failed to cool my house ACE came out and after me being told they would waive the diag fee, tried to tell me after thousands of dollars they would be able to fix my AC in a few days. AND I WOULD BE CHARGED THE DIAG FEE! Long story short, today 8/16/17 I had a different, legitimate company come out and fixed my AC for $190 and I am now sitting in my cool home. To boot, none of the crazy long drawn out expensive parts that ACE claimed were the issue, weren't! I found out that ACE Home Services have been buying up small companies and doing the same poor, money sucking practices that the first horrible company was doing to me and countless others! DO NOT PUT YOURSELF THROUGH THE TORTUOUS ORDEAL I DID, DON'T USE ACE HOME SERVICES!

Sergio L.

08/10/2015 12:00:00 SA

WEEK OLD AC has broken down twice.NO 24hr service till their Convenience.The Family suffers till they have time deals.called Sunday 7pm 602 266 5223 # I was told I will have a 8AM appointment.next day. ...ThaT never Happened. 1130 AM & I'm still waiting..

Heather J.

04/07/2016 12:00:00 SA

Worked with Nick on a AC service, a replacement evap cooler quote and the install. Nick was awesome. Returned calls quickly, kept me apprised on appointment times or delays. Nick was always early for my appointments. The evap install price matched the quote and he stopped by after it was installed to make certain everything was working and up to his standards. ACE and especially Nick will have my business for a long time to come.

Darla W.

8/22/2017

Billy S was my tech. He was quick and got everything done. He also changed the filter for me since I don't like climbing on my ladder. Billy made some suggestions for future service but didn't pressure me to get them done right away. I'm glad I have a service contract with ACE and Billy.

E.O. O.

8/24/2017

Our tenant called late on a Friday to say the a/c wasn't working. I knew the system was running on bandaids as we've had a service contract with ACE for awhile and they have serviced it several times in the past. I called Friday night and was given an appointment between 9 and 1 the next day. As it got close to 1, and no call, I finally called ACE and was informed the person had scheduled the appointment for the next Wednesday! This rep put me on the schedule for 1-5 that day and said I would be the second appointment. I called several times during the appointment window and kept being told I was next on Daniel L. list.
We almost always seem to have issues with scheduling with ACE. Once they do show up, the technicians have always been professional, knowledgeable and friendly.
Daniel finally called and showed up around 5 and I had to be somewhere so we did everything over the phone. He explained the issue, sent me pictures and was in constant contact by phone. The tenant was there the whole time. We ended up needing a new system, which I knew in the back of my mind was inevitable. Daniel worked with his supervisor to get us a decent deal on a Carrier system. He tried to get the install set up for Sunday but no crews were available and it was set up for first thing Monday morning.
Joshua H. was there early Monday morning taking out the old system while his colleague, Tim C. was picking up the new system. Both of these guys were professional, friendly and knowledgeable. They worked efficiently and had the new system up and running by mid-morning. Tim even rerouted some copper pipe that would have been somewhat in the way of the filter door. They explained everything well and cleaned up the area afterwards. I was very impressed by Josh and Tim and would highly recommend them.
Now if ACE can only work on their scheduling issues.

James T.

08/01/2015 12:00:00 SA

I called Ace Saturday afternoon and Stuart Myers was here in a half hour. He found the problem with one of my AC units and had it fixed in a half hour. I will be calling again for him to service my system.

Amber O.

07/08/2013 12:00:00 SA

My husband and I had both our AC units go out within a two-week period, in the middle of June/July. First we called Ace and then a company through Costco. The only reason we even tried Ace is because they advertise on channel 3 and they're a local company. Both said we needed new units at $6,000 EACH.

We called George Brazil for a third opinion. The technician has been here for about an hour and the downstairs unit is already working. It'll end up being a little over $1,000 for fixes and optional equipment.

Ace didn't even give us the option of replacing the capacitor, they said we needed a new unit. The cheapest they said they could do was $2,500 for a new condenser which didn't even make sense because he also said the compressor was bad ($3,500). We also didn't appreciate Tim's high-pressure sales tactics.

I will say the technician was very responsive. My husband left a voicemail yesterday (Sunday) and he called us back this morning. But if they are going to lie to us it doesn't even matter.

Needless to say we won't be using Ace again. I'm also warning my friends through Facebook. And I'll be linking the Dateline exposé from a few years ago that I just found... They haven't changed their lying ways.

WW K.

9/14/2015

When my AC went out a friend of mine recommended ACE. Although the first technician didn't go to the correct location and cancelled my order for service (based on information about the unit at the other location), the company quickly and humbly sent out another technician. Robert M. arrived on time, was pleasant, made it easy for me to understand the problem and discussed the options for repair with me and my landlord by phone. I was grateful that he provide good service and was happy with how quickly he got my unit up and running again. I would definitely use them again.

Brian B.

7/25/2015

Our water softener had a leak. Called Ace Home Service. Dave came and looked at it an recommend that we get a new one. The one he recommended hat a good warranty and would last longer. When he came to install it he did not leave till it was working and was installed right.

I would recommend Ace Home Service

Don E.

5/24/2013

Had to pay for the service call after getting an outrageous quote to install a capacitor of almost $600 dollars !!!. It took them 15 minutes to put it in and they installed it before I had a chance to even refuse the work. After saying no go, they pulled it out, charged me for the service call and left. Another company did the same job for $200.
Talk about soaking your customer....

Astra G.

5/15/2017

The absolute worst. Bought a brand new A/C unit from them in 2012 and started pumping money into it 3 years later. Should not have to do that with a 3 year old unit. They don't even want to know you if you do not pay a ridiculous amount of money for their good-for-nothing maintenance agreement. I wish I had known better...It is infuriating to have to shell out money for a relatively new unit!! The one I had before lasted 17 years! What a mistake going with ACE!!!!

Eric L.

11/11/2016 12:00:00 SA

I was contacted by ACE for a tuneup, but we scheduled an inspection for a new gas pack. The Tech called to confirm and he told me that he wold give me the best price when he got here. The Tech came over , looked at the unit, than asked if he could see my quotes from the other companies, that why he was here to give me a quote,..very unprofessional I said no...than it was a dead issue, he did not want to provide me a quote as to what he was originally scheduled to do. I called the office, they listened to what I said and hopefully they correct this. But don't show other companies quotes, get one first from the company....than you can show if you need to. Maybe they do it this way, but not today!

Michele L.

6/26/2014

I have used ACE for years and purchased a Protective Maintenance plan. When it came time to buy a new unit 2 years ago, I got the run around and basically they did some unethical business. I didn't complain at the time. Today I get a call after sending in a letter to transfer the warranty of the 2 year old unit to the new homeowner and they tell me it changes from a 10 year warranty to a 5 year. What the heck? They couldn't explain why. It's not my unit anymore but I do not want the new buyer to be screwed in the long run.

Sheron W.

06/09/2016 12:00:00 SA

I scheduled an appointment for a Tune up on my A/C. The girl on the phone was super sweet,polite and informative. She explained in detail what came with the tune up. When the technician came out he was awesome, he even put booties on while walking through the house. The appointment took about 45mins to an hour which was great because I had a few errands to run before the day was out. The technician (JOHN) explained what he was doing as he was doing it and even offered to give me pointers to keep my system running perfectly. After the tune up it was so cold in my house I had to turn it off through out the day. Thanks Ace you guys are awesome...

Tiffany F.

8/29/2017

Last minute problem with a Buyer on the Close of Escrow!! They came through and we closed the same day and the buyer talked to ACE and were so happy with their work!!

Barbara W.

06/06/2014 12:00:00 SA

I had Ace come out under a barter group they are a part of. The serviceman was very nice and competent. He went through the list of items we needed done at our new house before doing the work to give us an estimate. Thank goodness he did that first. The barter company is supposed to charge the same amount whether it is barter or not and I am okay with them charging a little more, but this company policy is to totally gouge you. I paid (in points) $493 to make a minor repair on a kitchen sink. It took the repairman less than 1/2 hour. The rest of the work was more minor and it was going to cost $1000 more. Unbelievable. Had I known of their gouging beforehand I would have paid retail for a plumber. Would never use them again for anything since I get the jist of how they do business.

John H.

2/21/2015

I was hoping they changed. The joke is on me. If you want a company that refuses to stand by their work, sells you used AC claiming its new, then charges you an arm and a leg to fix it, well Ace Air is your place. Our new Trane AC broke down yet again, 4 years old and this is service call #12.... Funny thing now is, we are trying to sell the damn house and no one has been in the house for a month, AC hasn't been used in three or so and the inspector found a leak in the AC... The cherry on the cake, Ace has fixed 2 leaks in this unit already. This company sucks. They lie and blame Trane about a wiring issue before. I had to find a Trane rep showed him the pictures he laughed said their units aren't like that. Ace Air sucks, charged us 500 to fix a leak which shouldn't be. If I could go back in time I would of used someone else for our AC needs. We warned the people selling our home of the trouble Ace gives. Hope they fold before scamming another person....

Trey L.

10/07/2012 12:00:00 SA

Hey Ace, quit calling me!

I was receiving a call probably once every week from an unrecognized number, so didn't answer. They would never leave a message. I finally got fed up this week and called them back to see who it was. Sure enough it was Ace. Not sure why these guys are trying to contact me, since I will absolutely NEVER use them again. I've already given them a 1 star review from the one time they price gouged me (more than double the current hvac company that I use now).

The number is 602-296-3902. Do a google search and you'll see that a lot of other people are being solicited by them.

Ozzie L.

6/21/2017

Very good service, on time. Did the job in a timely manner & very understanding of the problem.

Sandra D.

6/20/2017

I just want to say how pleased and greatful I am to ACE Home Services. As you know my a/c went out last Thursday night & I chose to get a new one since my old one was 22 years old. Thankfully ACE was able to install 1st thing on Saturday morning. Their customer service & staff was amazing!!! It was nice when I got a text message confirming my appt. & then I rcv'd another from my technician introducing himself to me & letting me know where he was. He even sent me a link to show me where he was & how long it would take him to get to my home. I thought it was a neat feature that you could track him. Once Tim and Josh arrived they were extremely friendly and professional. Tim has 19 years of experience & was able to install my air handler in probably one of the most tightest spots he's ever worked in. They installed my unit in 4.5 hours even though it would take longer. I appreciated their thoroughness & they cleaned up as if they have never been there. My air is back up & running and I couldn't be more pleased with the results of my new unit. My unit is much more efficient and I'm hoping now my summer bills won't be super crazy.
I will say through out the morning, Ace Home services checked up on me just to see how things were coming along. Thank you to Kj for checking on me and for providing me with such excellent customer service. If anyone is looking, I definitely recommend calling them.
#goodbyeoldandhellonew #talkaboutadinasour #yeahhhhforcoldairagain

Debra A.

08/04/2015 12:00:00 SA

We had an AC problem in a rental unit with outside temp 115+. Ace home services was there five minutes after I called them, looked at the unit, knew from the humming noise and the fan not moving that the capacitor was out. Stuart the repair man had the part on his truck and the unit was up and running within 15 minutes of him pulling in the driveway.. I was very impressed with his professionalism, knowledge and expertise. An added bonus the price was very reasonable. I would definitely recommend this company and service tech for any future home service issues.

Edward Dwayne M.

2/15/2018

Ryan was very thorough and I would recommend him . He recommended we get a new heat pump and air conditioner and we will next year as we are here for a very short time this year. I feel they do a good job and I feel confident in their service.

Robert J.

10/27/2015

Kevin is the best he came out and was nice and fixed what needed fixing life saver and super cool

John J.

5/13/2016

They are not a service company, but rather a let-me-sell-you-something-you-don't-need service company. They sent a technician (sales person) to inspect and tune up my furnace, but his real purpose was to come in my home and sell me a new unit. He kept saying: this will take a while, basically wanting me to go to the other room and not watch him pretend like he's doing something. I insisted on staying and watching what he was doing (didn't trust him for a second alone), which made him extremely uncomfortable. All he ended up doing was measure voltage coming into the furnace and concluding that the furnace is too old and needed to be replaced with the new model. I asked him what was wrong with the furnace, he started stuttering about some parts being old and how they are not reliable and what not. I asked him again - what is wrong with the furnace? He became irritated and basically said: Nothing is wrong, it's just old.

Basically, the entire purpose of him coming to my home was to sell me a $2800 furnace, which I can buy for $700 and have someone install it for $500. So I asked him to give me a price break down for the $2800 furnace, to which he replied: We don't do price break downs. Of course you don't, because you would have to explain why you would be charging me $2100 for 2 hours of labor. I had another scheduled inspection for my water heater, which I cancelled today.

Samantha R.

6/27/2017

Bo was on point and fixed my AC as fast as possible. Very friendly and tried to help. Unfortunately our unit went out over the weekend and he needed to order the parts. He fixed it as soon as he could Monday.

Sonya D.

06/04/2016 12:00:00 SA

This company called me and talked me in to having them come service my 2 air conditioning units for a super duper low price, including a little bit of freon to be added to both of the units. I agreed even though the previous service they provided for me was sub-par. Well, the appointment was scheduled for today and the appointment time came and went. I waited and waited long after the scheduled time and finally called them. The girl that answered the phone told me that they have had too many phone calls today, so they are servicing the customers that call in today rather than servicing the customers that have appointments. She had the nerve to tell me that I needed to re-schedule. So, it apparently NEVER crossed their professional-minds, that possibly they should call me, at any given time to let me know that they were not going to commit to their previously scheduled appointment they had arranged with me. CLEARLY they are too busy for THIS customer. There are plenty of ACTUAL professional companies that appreciate their customers. I'll call one of them. Please remove me from your call list. I don't want to EVER do business with your company again. Thank you for wasting my time on this Saturday. I should have took the time to read their reviews prior to committing..

Kim K.

01/03/2019 12:00:00 SA

Less than 1 star. I bought a unit from this shady company in 2010 and stuck through the bullshit because of an extended warranty that basically covered very little. After many years of problems I had the same issue as another reviewer who wrote that their drip pan-leaked (into my master bedroom closet and ruined the carpet). I'm still under a 10 year warranty and their maintenance program and have still spent a ton of money. Big costs for coolant flush, etc. (not covered under the warranty). I finally had enough when the scheduler tried to sell me a new unit over the phone when I called for a service call and then the technician who came out did too. It's and 81/2 year old unit. He told me the compressor was going bad...blah blah blah. But that they would cut me a deal for $6000-$7000.00 for a new unit because of the maintenance package. I finally had enough and called the #1 contractor for AC in Scottsdale and he said the unit is fine. He explained that the unit has a stages, etc. I found out that ACE in known for paying their techs through commission so they all have huge incentive to up sell on everything. All the AC companies at the home show frowned when I asked them about ACE. They all said that they were one of the most fraudulent.

Dan C.

09/02/2011 12:00:00 SA

Late one night, I signed a contract with Ace Air to install a Carrier unit on my roof. The next morning I did some research on AC brands and found Rheem being the 2009 leader in fewest repairs (6 year study). One of our good friends also had a Rheem installed just days before. I mentioned this to Ace Air and he stated If you buy a Rheem, you get Rheem'd. Knowing this, I felt Ace Air was not an option for installing a Rheem unit. After talking to Simply the Best AC and Heating, they mentioned I could get a $1000 rebate from Rheem and $300 from SRP. Ace Air only told me of the $300 tax credit.

I really like the way Simply the Best AC and Heating treated me and so I decided to cancel the contact with Ace Air (per the contract, I had 3 days to do so). Simply the Best AC and Heating installed a new 16 SEER Rheem unit that day with all custom fabrication. The sales person (Russ) was on the job to make sure everything was done correctly.

The next day, we found that Ace Air cashed our $4000 deposit without performing one bit of service. No problem... Just need to get it back. Well, that's where the problem lies. My wife contacted the sales manager and she emailed him a written copy of the cancellation letter. He verified that was an acceptable method of cancellation. He mentioned he would get a check that day or the next morning. No call that day or anytime the next morning. I tried several times to contact the sales manager with no luck. I was put in contact with an accountant which hung up on me. I went to their facility to prove that the check we wrote was posted to our account. I offered many ways to prove it cleared our account but they would only accept me pay $3 to have my bank (which is their bank as well) fax a copy of the check to them. I waited at their facility for 2 hours until they issued me a check.

Oh, Simply the Best AC and Heating filled out all the rebates for me and highlighted all the places for me to sign, etc.

All I can say is, before you pick a company to install an AC unit, do some research. Look at reviews as they speak for themself. Good luck!

Dayna V.

3/19/2016

Anyone who rips off the elderly are the lowest of low in my book!!! They charged my 84-year old mother $1980 to replace a 50-gallon water heater. Unfortunately she does not know about Yelp and did not ask me before calling them. I called them to find out what else they did to warrant that excessive charge and I got the classic run-around! Fortunately, she put it on her credit card so now I am working with them to dispute the charge. DO NOT USE!

Paul V.

12/30/2014

They keep my A/c and Heat running. The heat is good for these days, don't think too often you need to get the house warmer. The summers, are great and the place is coo. Been with them now for a few years.

Julie P.

12/04/2016 12:00:00 SA

My 75 year old father purchased a new cooling and heating unit this last summer. Within a few days, of course during the hottest part of the summer, the unit stopped working. Did I mention it was 116 degrees that day!?!??! Called and asked for repair, that evening, the response was 'we'll try to get someone out there as fast as we can' Their idea of 'as fast as we can' was 9 am the following day!!! The house was a brisk 100 degrees that night, all night!
This week, the heater stopped working, We called last night around 6 pm to report the heat is not working 'we'll get someone out there between 7-10' 7:30 we get a call stating, the tech ran into trouble and can't make it. Been without heat ALL NIGHT!
HORRIBLE Customer Service! When we've tried to call the company the number is routed to another state and the only local numbers available are never answered and go to a full voicemail!
Should have went with Goettl!

Serena C.

3/19/2015

I currently live in Utah and my wife and I have a home in Arizona that is currently being rented out. Recently our tenants advised us of some ongoing issues with the AC unit on the home. After doing some research and talking to a couple of different companies we finally decided to do our business with ACE. I was very satisfied with their service they provided me and the residents of our home. They were very professional, and also very understanding in the situation where we could not be present for the repairs as the owners of the home. They also did me the extended courtesy of keeping me and our current tenants in the loop with what was going on and what needed to be done. All in all I am very pleased with the customer service and professionalism from all the staff that I encountered in handling my business with ACE!

Don L.

11/30/2014

They came out immediately, right before Thanksgiving and fixed our water heater leak issue. They performed all of the work in a very timely fashion and were helpful in explaining issues, etc.

Susan R.

03/03/2015 12:00:00 SA

I am giving them a 4 for promptness and courtesy, but I would give them a 2 for pricing. Thankfully I had a discounted coupon to reduce the cost, as it cost me $160 for 20 mins worth of work. The service man BRETT came in and cleared my clogged drain and said the price was industry standard. Not sure if I would use them again.

Yanet R.

2/25/2015

We recently sold our home in Surprise, AZ and needed work completed on our Carrier system as a result of the pre-sale home inspection. Our tech was so amazing he conducted himself in a professional manner and was very efficient in addressing the home inspectors concerns. He did a superb job, and we were highly satisfied with his performance. It was a pleasure doing business with such a courteous, qualified professional, and he was an excellent representative for Ace Home Services. I will be using them again and referring everyone I know!!

Lee S.

5/21/2014

Recently had a new heating & central air unit installed at one of my properties. From the first gentleman that came to inspect existing unit & discuss options to the date of the actual installation, it was definitely 5 star service!!! Every Ace Home Service employee was friendly & professional, each employee that came on day of installation personally introduced themselves to me! When the job was completed it was hard to tell anyone had been here because everything was sooo well cleaned up! Would absolutely recommend this Company to anyone!! Keep up the Great Work Ace Home Services

Billy C.

1/16/2016

A nice lady from ACE home service repair contacted me to tell us that the last company that serviced our A/C unit was purchased by ACE. She said I could get the same offer I had been given from the previous company. 19 dollars and some change to service my 2 A/C units. I said sure lets do it. So I scheduled an appointment for the next day and I ended up having to alter some plans I had, to make sure I could be there to meet the technician. I get a call 1 hour before he was suppose to show up and they said my scheduled technician was on an install and they wanted to push me back to later in the day. They also offered to come another day. Keep in mind I scheduled the appointment less that 24 hours before the guy was suppose to be there. How did he get sent out to do an install if he was scheduled to service my A/C unit just a few hours prior? It's because he was going make them more money to do an install vs doing a check up on my system.
I told the lady who called to not even bother showing up if you can't be on time. I will never do business with them unfortunately because they treated me wrong right out of the gate and after reading the other reviews I'm glad I'm not having them over my house.

Dietmar B.

7/23/2014

Ryan was out. What a manipulator. Refused to give us a written quote. If we insist on a quote, we would loose the 10% discount. ?? Really. This is the oldest trick in the book. Sign right now or you loose money.
Do people really go for this, give a credit card number for a $6k job, without knowing the model of the AC unit or anything about it? I guess they pray on the fact that people are needy when they are hot.
I have been self employed for 27 years. People, please do not reward pushy sales tactics. You always pay more in the end. I guarantee it. It is OK to be uncomfortable for a few days.
Update. Had the air conditioner replaced for a $1k less and the company, Day and Night Air Conditioning was great. They refused to take money until it was all done.
And yes, I wrote a good review.

Thanks

Stephanie S.

05/08/2015 12:00:00 SA

Thanks Stuart for doing our yearly maintenance call. Nice to know things are working properly before it gets too hot.

Brooke S.

7/20/2011

I received a cold call from a guy telling me that they are giving away FREE tune ups for a case of water. There had to be a catch!!!! I usually do not give in so easily to sales calls but I knew the AC unit in the home I just purchased need to be checked out and the sales guy was so reassuring! :) I needed the comfort of an experienced technician to check out my unit and tell me what is really going on.

Not sure of the techs name but he was great! He explained everything to me and even crawled into the attic to check our air purifier I knew nothing about. I am always wary about having service companies come into my home I know nothing about. All in all I had a great experience and would recommend and use Cool Ace Air again! Ohhhh and it really was free besides the case of water that was donated to Salvation Army.

L A.

9/27/2011

This company is not ethical. They rip off their customers. I was told I needed a new A/C system. After getting a second opinion from a different company, I discovered that Ace Air lied and mislead me so that I would spend money that I didn't need to.

I did some search and found out that this company has done this to many people.

ripoffreport.com/mainten…

Dennis B.

7/26/2014

The air conditoner was an older model. Had frozen up.it was leaking freon..we are contracted with ACE AIR till 2017. Technician came out and inspected it.took a picture n showed me..went over everything very thorough. Very nice. We finally agreed to a new air conditioner vs. The patch up of an older one that was likely to breakdown again soon..The technician -Caleb, was very nice and said they would get on it first thing in AM..they were here by 8:30pm n done installing by 11am..Air is cooler than its ever been.staff from office to installers were very friendly n professional.. id recommend Ace Air to anyone looking for honesty..

Megan B.

4/15/2016

Didn't even get past trying to get a quote for a new air conditioning unit. We got a call from the person coming out to do the quote saying that he would probably be at our house around 1 or 2 pm (we had a 12 pm - 3 pm window). At around 3:30 we called to ask him where he is, and he says the office should have called, they were sending someone else to our house. When we called the office they said they should have called when they were 30 - 40 minutes away, so would probably be at our house in about an hour. We told them to forget it. What terrible customer service! Definitely would not recommend this company!

Robert H.

7/21/2015

I called today about my a/c house was at 88 degrees we spent 9000 dollars on a new unit last year. I spoke with two of there customer service people both let me know they would have someone out this afternoon tech showed up at 530 pm. Checked the unit came in from outside and told my wife and myself I have good and bad news he said the motor has gone out but I don't have one until tomorrow. My wife and myself were extremely unhappy with this and asked what he could do he said nothing. The service tech wrote up what we needed in the meantime my wife was expressing to him how unhappy she was he gave my wife the copy of the invoice and told us that he would get the part in the morning. After leaving my wife looked closer at the invoice he made two comments one said my wife was rude and that I was uncomfortable. I will never use this company again.

Monica J.

7/15/2017

Our AC died in the middle of the heat here in Phoenix. Daniel came out and was wonderful professional and ACE came first thing this morning and is installing a new unit. I cant say enough good things about the service and professionalism. They are really the best of the best!

Steve S.

07/03/2015 12:00:00 SA

Showed up on time. It took less than a day. It was 110 and they had a work around while waiting for parts. The work around was a big help for the next 36 hours. Returned when the parts were available and fixed the system. Service was polite and professional. Bought the Carrier units from them years ago.

Scott thanks for the work.

Vivian Q.

6/23/2016

My AC broke yesterday during the worst time and my friend referred me here. So happy and thankful! I wasn't too sure what my problem was when I called but I had someone who came out 30 mins after I called and helped thoroughly explain what the problem was and what needed to be done to fix it. Overall the whole process was quick and affordable! Very happy and pleased. Definitely will be using again for future services and recommend!

Bill S.

03/09/2017 12:00:00 SA

Ace called me to setup air conditioning tune up and coil cleaning. My scheduled time was a week out. The time was between 11:00 am nd 1:00 pm. I received a call at 11:30 am on the scheduled day, they couldn't make it. I was told then, they could schedule me in for the following Thursday. I scheduled my day to have this work completed. Not Good! I will stick to the reliable company I have used the prior two (2) years. They are also less expensive. Ace installed my air conditioner and even that experience had issues.

Theron G.

11/13/2014

We have a maintenance service plan that covers heating and cooling check-ups once a year. Today Louis checked our furnace. he was friendly, informative and efficient. Only issues we have had in the past relate to trying to sell additional services, i.e. duct cleaning which aren't needed.

James S.

8/23/2014

DO NOT USE ACE!!! I thought I had scheduled an appointment with them to come and tune up my AC unit today 8/23/2014. BUT NO!!!!!!!!! their representative (the person who called me to set the appointment) set it for the wrong day. Not only did I spend my morning waiting for them all they could tell me was oops sorry how about in 2 weeks or we can put you on stand-by for today, and maybe we could get someone there. We will call to let you know if we are coming . They did not offer to set it up on the next day or even the next week. The rep told me do you want it or not so I chose NOT!!!! and so should you!!!!!!

Jacque L.

06/12/2017 12:00:00 SA

Dealt with this company for 9 years due to a 10 year warranty we had with them. It has been a nightmare each time we have had to call them for help. Never thought Id be glad a warranty was over. Please get a second opinion before using them. Very dishonest and can't be trusted. Had them out the last time and said there was damage made by another company and couldn't even check the unit. Called another company a few hours later and they stated unit is working fine and nothing was broken.

Erin M.

12/03/2013 12:00:00 SA

Late September my AC went out and the next day I was hosting a baby shower. I called and they had a service man out within an hour. Price was fair (I did call around after I was told the exact problem) and service was exceptional. I will recommend this company to all of my friends for their AC needs.

Peter B.

10/18/2014

Ace Air installed a new unit for us and maintains it every year. It has been working great for the last 5 years. Luis came out today for the annual service and was professional. Would recommend them.

Courtney N.

6/24/2014

Quick same day service. Technicians were very helpful clean and organized. My ac broke right before my nephews birthday party and was so relieved when ace said they could come check it out same day ! Excellent work thank you guys

Adam G.

7/23/2012

I called them for their $35 AC checkup. Ace Air came out and said I needed to acid wash the coils, clear the drain pipe and do some other maintenance for $350. When the tech cleared the drain pipe he flooded my attic and set off my smoke alarms. He couldn't figure out how to turn off the smoke alarms so he disconnected my power then cut the wires to the smoke alarm.
After they completed the maintenance they said I need a new unit which will cost $3,500. Obviously I didn't buy the new unit from them because they charged me $350 for maintenance on a broken unit and now I have a non-functioning smoke alarm.

M R.

4/24/2016

Horrible!! Do not let their tech in your house. Marc came by to perform a spring tune up...he is the most unprofessional person I have ever met! Called my AC unit junk (it is 4 yrs old, installed new by the builder and has worked brilliantly to date). Tracked boot prints all over my house...disrespected and threatened me, left a mess in my laundry room at the attic access and caused visible damage from his ladder (which he shrugged off as part of service calls) and then had the nerve to advise that I needed a laundry list of repairs (unnecessary per 2nd and 3rd opinions).
Contacted ACE to advise of my experience- surely this was a one-off. 2 phone reps took my statement, apologized and advised the office mgr would contact me right away. SIX DAYS LATER AND I'M STILL WAITING! Obviously they don't care about their reputation and their apathy at such an epic customer service fail is appalling.
Do yourself a favor and use a more reputable company.

Tricia B.

12/10/2014 12:00:00 SA

I had ACE come out for an inspection/review of my plumbing, i.e. checking for leaks, assessing water pressure, checking for proper installation of the water heater and making recommendations for improvements. The technician, Jeff, did a very thorough job and was very professional. While he did find some minor issues, there was no hard sell for me to have them do the repair while I'm here or even an effort to urge me to do the repairs as soon as possible. I truly appreciated the fact that it truly was an inspection and not a ploy to get a foot in my door. I have used them in the past for A/C repairs for many years and have always been highly satisfied with them. I would definitely recommend them.

Justin O.

3/23/2017

Had a water main leak in my front yard. Lost a day of work waiting for these guys to show up. Only after calling late in the scheduled time frame did I find out they wouldn't be able to make it over for another 2 hours. When someone finally did show up at the house, in that 5 minute visit, he did next to nothing only to tell me he new another guy who could come out with a moisture reader or possibly use a locator to find the leak. I said sure ok when can we schedule a time? I waited and called him back multiple times, for 4 days to try to set something up. But they never returned my calls. I'm happy they flaked on me at this point. I went with a responsive company who came out an hour after calling, found the leak simply by poking around, and it was repaired with in a day. Thanks for nothing Ace.

Larry S.

06/02/2014 12:00:00 SA

We bought a GroupOn for a 20 point inspection and a pound of coolant. The GroupOn is just a bait and switch! The tech got to the house and said we needed coolant, and that 2 capacitors were bad. He said the GroupOn didn't cover it, and we had to pay a $75 service charge, plus parts. They installed the 2 parts and added 2 pounds of coolant. The bill was about $700, and he still needed to come back the next day to complete the work.

We asked to keep the boxes for the capacitors, as they both were about $260 a piece. A simple search on the web and we found them both for less than $50 shipped. Now I get they need to mark up things to make sure the company can make money, but a 600% markup on parts that took the guy less than an hour to test and install? It seemed excessive to us.

The tech came back the next day (Saturday) and I told him about the huge mark up, and that I would be willing to pay a fair price for the parts, if not we wanted the 2 capacitors he installed taken out and we wanted our money back. He had to call the office and get it approved. He came back and said he was taking them out and the office would call first thing Monday.

Guess what, they didn't call Monday, I had to call many times to finally get the issue resolved. I wouldn't use them again. A little honesty and business ethics would go a long way, but I am sure many companies run things this way.

The GroupOn is just a way to get them in the door, so they can charge you crazy money and claim whatever they would do isn't covered by the GroupOn.

Buyer beware!

Andrea C.

6/20/2014

Best a/c company around! Very honest and dedicated staff! The owner Scott cares about all his clients and takes good care of his crew! I recommend them 100 times over!

Dan L.

8/29/2011

I spent $1200.00 to have the annual inspection service performed with some parts replaced. Within 60 days I came home to a hot house. I called and they sent a tech out. His first question was if I had been informed that it would cost $80.00 to look at it. Even though I told him I spent all this money within the last 60 days and thought the inspection should be at no additional cost his manager disagreed. I could not believe it. After talking with other AC guys who told me how much they over charged me originally (compared to other local AC Company prices) I told him to leave and I would call another company. I ended up needing a new AC. If I could have proved their negligence in the previous visit and endured the heat I would have reported them and pursued legal action.

Lisa F.

8/21/2015

I have never had a more horrid experience with a company than I have had with Ace Home Services. I called them to get a tune up on my AC as it was not working properly. Sky comes out to do the work and after his careful inspection decides that the whole unit is bad and needs to be replaced. Well after some negotiating we decide to go ahead and get the unit replaced..it was extremely hot being the beginning of July and with a home business, small kids ETC..we did it. WORST experience EVER!! Sky..the most honest rep is how he sold himself to us quoted the job said the installers would be out the next day early and we would not have air for abut 6 hours. Next day installers show up LATE and clearly not prepared for the job. Throughout the day we had a supervisor come out to help and more installers..which by the way one of the installers working on the unit outside was either intoxicated or coming off a pretty serious drunk because not only did he wreak of alcohol but acted like he couldn't get his act together. I had customers coming to my house during this time and they were in disbelief that this installer would be permitted to even be here smelling like alcohol. Now we are going on 7 hours no air and the new unit is not working..another installer comes out and a supposed supervisor to help with the install. 10 hours they were here! Thinking that we were going to be freezing cold that night with our brand new unit..we were super happy! Well, the AC still did not work it started blowing warm air in the middle of the night. Called Ace and a tech showed up a couple hours later claiming that he fixed the problem..said there was too much Freon in the system and it overheated. Claims he fixed it. That night same problem air coming out warm, next day new tech comes out claims he fixed the problem thermostat this time told us that the thermostat that they put in is known for having problems..REALLY??? Says he will be back in three days to see if that fixed the problem. The thermostat seemed to be the problem, tech says that the company will reimburse for the difference. Great. So no check. one month later. When you call customer service they all play this game of oh this is the first time I have heard of this..over and over and over again..is what these girls tell me. ZERO communication. Which by the way is not true..I have been in constant contact with customer service Becky, Veronica, Harold ECT..all of course claiming ignorance. Becky told me over two weeks ago that the check would be issued within two days and I would be receiving it in the mail. Called yesterday and again very rude, very nasty Becky still claims ignorance on why the check has still not been submitted. She will personally write one and send it..omg..such an incredible joke over there. I ask Veronica for the owners name and ask if he has an office there..her exact words were no, he rarely comes in, we never see him. WOW..NICE KWAN JIN..your company is falling apart..you better get your butt to the office and clean house. I wonder if he knows what is happening!? Well, I am done. I am filing complaints all over the place and as of right now..our air is still not right, $7500.00 for a new system and we are going through this. I am done. I am calling a whole new company to document the issues before I take this matter to court.. I called the media, the bank we financed our loan through, the BBB, The Attorney Generals Office, The Consumer Protection Agency..and the list goes on. I am sick of poor customer service and the lack of respect from these companies after the fact. DO NOT USE THIS COMPANY!!!!

NOW AFTER READING ALL THE REVIEWS..it appears that they use the same exact sales pitch to their victims...I am horrified and now really mad! ALMOST the SAME EXACT situations..Sky was my sales person and I see he uses the same line on all his victims! WOW!!! This just gets worse by the minute.

Jo C.

12/13/2013

I have 4 properties and ACE Home Services, take care of all my AC needs, I work most often with Tim H he is like family, he is honest, polite , knowledgable , neat I seriously could go on and on but you get the point. ACE has alway been there for me. I would highly recommend, in fact I always do recommend ACE to get the job done correctly and very important they stand by their work.

James A.

8/25/2012

Do not trust these people had them out to fix AC unit was told it would cost $1200 dollars to completely go through unit. They charged 360 bucks to replace a diode to get unit up and running that day . Next morning unit was dead in the water.This set off red flags and concerns causing me to want a second option called different company there tech found Ace Air employee had disconnected and tucked the compresser hot lead out of way you did read right TUCKED OUT OF THE WAY this was done with intentions of return repair, Called to complain and the lady did not seem to be surprised and tried to send out anouther tech to insure the other company really fixed the prob, Other company did write a letter to this effect stating what was found, there cost $75.00 to fix Ace airs attemp to rip me off!!!!

Celina A.

7/29/2016

This company is a rip off and liars!!!! Very unethical!!! They tried to tell me that I needed a whole brand new AC unit installed which would cost me $10-12k and that my warranty wouldn't cover it. So I decided to get a 2nd opinion and all I needed was a new compressor and fan motor which is covered under my warranty and it took Martin from Grand Canyon Refrigeration, LLC 1 hour to replace. My air conditioner is working perfectly great. I sat for 4 hours with the guy from ACE Home Services which was a waste of my time. I will not recommend them to anyone I know.

Mark H.

7/13/2013

If I could give zero stars I would. This company sold me the wrong size unit for my home ( I was actually told this buy one of their own employees that they had just hired from another company). So now my A/C unit has to run 24 hours a day to keep up with the size of the house. They capped an old water line that went to an evaporative cooler and used no sealant so after two months I had to rip down the entire ceiling upstairs and replace it at my own cost. They put the return vent in wrong and now it doesn't fit any standard size filter so I had to have one custom made. They didn't take the time to use PVC glue when they installed the drain pipe coming from the A/C unit so it blew off in a dust storm and I had to crawl on the roof of my two story home and fix it myself. This is by far the worst A/C company in the Valley. Buyer beware!!! I have since had other construction companies and GC's tell me that they would never use Cool Ace because they do this type of work constantly.

DO NOT USE THIS COMPANY!!!

R M.

01/10/2016 12:00:00 SA

This complaint is against Ace Air Conditioning who refused to honor their warranty through a blizzard of lies and intimidation. Only after I called their bluff and exposed their lies did they stand behind their warranty. It is unlikely 99% of people could endure these delays and lies if they had only one air conditioner during summer and did not understand refrigeration. I recommend no one use their services.

Ace Air Conditioning installed a new Carrier 3.5 ton heat pump in my home 5/23/2009 and included a 10/10/10 year warranty. That warranty was immediately challenged since repairs were required to the ill-fitting ductwork and leaking refrigerant lines caused by poor brazing. The rework was completed to my satisfaction at the time.

A year later, 2010, another company installed a sister Carrier unit on the other side of the house. This sister unit stopped working within the 5 year factory warranty period. The second company found both a bad capacitor and leaking evaporator coils which they replaced for about $60 for added refrigerant. This was a pleasant and competent company.
I then bought an ACE $39.95 service call because I discovered that Carrier copper evaporators had a history of failing around 5 years. The ACE service person found a weak capacitor and low refrigerant pressure. He would not attempt any detection. And did no cleaning although he claimed he did.

Mistrusting ACE, I called my local company to analyze the system. They found the weak capacitor was just fine but identified the evaporator leak causing the low refrigerant pressure using a detector instrument which is THE industry standard.

I then called ACE to do a warranty repair. They tried to charge me $400 to do just a leak detection claiming detectors no longer worked on the Puron refrigerant which is a lie. The service man insisted on doing a nitrogen test. I refused and asked them to match the other company's price. Reluctantly, they did match the price and used the detector technique I insisted upon. The detector signaled a leak within 30 seconds confirming the other company's analysis and putting the lie to ACE.

ACE then quoted a price of $1100 to do a WARRANTY repair job claiming I did not have proof of yearly cleaning and claiming the contract required it, which it is does not. That was the second lie. I refused and told them to have supervisor call.

Becky, an office person, called back and said my warranty was void, but she would give me a 10% discount. I refused and asked for a call from the highest manager. I insisted they at least match the price of the recent warranty repair by the other trusted company who charged me $44 for more work!

A man named Harold called saying he was the manager. He offered to do the job for the cost of added refrigerant, which would be $400. I asked why it was so high and he said that because the Puron was a mix of two refrigerants (true) and therefore leaked at different rates which destroyed the refrigerant integrity requiring a total change out. I emphatically disagreed and during the discussion he cited his 45 years of experience while I cited my engineering degree and long experience with air conditioning. I finally told him to prove his assertions with reference documents which he agreed to do. He also claimed total Puron change out was needed because water gets in the system (true) and corrosion material from the damaged evaporator coil gets in the system (another lie). I replied it was standard to use a dryer to remove moisture and that corrosion materials would not enter a pressured system. He promised to get back to me with the reference.

I sent a registered demand letter to ACE insisting they honor their warranty. Before it arrived at ACE Harold called me back saying I was right and they now did not need to change all of the Puron. He would send out a technician to do the warranty work free of charge.
Before the service man arrived Becky called me saying she received my letter and my demand for warranty repair is rejected because I voided my warranty, but they would match another company's written estimate. Really? What company would honor another company's warranty? I let her hang herself with claims, lies and intimidation until I asked her if she worked for Harold. She said yes so I then told her he had already agreed to do it free so I already had my competitive bid!

A service man performed the repair and tried to get me to sign an agreement requiring yearly service for any further warranty repairs. I preserved my rights by scribbling all over the contract saying I disagreed!

This air conditioner repaired on warranty by ACE stopped functioning after less than a month. The technician broke a capillary tube and then tried to pinch it with pliers. It lost its entire refrigerant load in 30 days!

ACE is an outlaw company in my opinion.

James D.

11/02/2016 12:00:00 SA

We have been using ACE home services now for close to 11 years. We used them when we had our house in Chandler and now continue to use them for our house in Mesa. During this time we have had the same technician come for our yearly cleaning and check up. Marc is very friendly and always explains what he is going to do. We had some issues when the unit was first installed back in 2009 but found out is was a defect from the factory. ACE did everything they could to make it right. I would reccomend ACE home services to all that are looking for a new unit or for a service call.

Wendy S.

08/12/2011 12:00:00 SA

Tenants claimed that house was not cooling. Ace air came out and diagnosed that there was a clog in the A/C unit. Ace charged us $917 and cleared the clog. After running the A/C for 2 days house would still not cool below 81. Ace is telling us that the A/C unit runs fine and the house is suddenly not insulated appropriately. (the house cooled just fine for 4 years) We requested a partial refund because we believe that the first issue was misdiagnosed. The manager was quite rude, would not listen to our concerns and got very defensive. In the end they still couldn't give us a reasonable reason why the house would not cool below 81. We decided to part ways and i cancelled the 2 year service agreement i had with them and asked them not to send anyone else out to the house. I will never use this company again and would not recommend them.

Julie F.

6/14/2011

Ace called as I asked when they were on their way. They said they would to my home in 20 minutes. I took time off work to come home and meet them. Waited 30 minutes and called them to find out where they were. They said it would still be a while before they would be at my home. Thanks Ace for having me take time off work for nothing. BAD customer service!

Tarun S.

05/01/2014 12:00:00 SA

The technician was knowledgeable, patient and took his time to do the job. I bought the condo only last year and this was my first time getting a AC tune up done of the 31 year old!! AC unit and I do notice the difference from last year. Would call them again! Not giving five stars just because they missed my appointment even after I confirmed a day before but could not answer phone at 7:30 am! the same day, but they did try to send the later that day.

Jeremy S.

6/13/2016

I do not spend a lot of time on reviews but had a wonderful experience and wanted to give credit where it is due. One of our 2 air conditioner units stopped working on Friday around noon and I gave ACE a call. I let them know that we could probably wait until morning but IF someone was in the area that we would really appreciate them coming to look.
The fan was not spinning at all. Someone made it out within just a few hours and did a few tests and determined my fan motor was out. The unit was 10 years old so no surprise there.
Well because it is an older and cheaper Aire Flow unit the technician was certain we would be out of luck until Monday. Fortunately, he took the extra time to call his service engineer and replace/reconfigure a similar motor and get it up and running before 6:30. The rate we were charged was very reasonable but the extra effort to think outside the box and give a little extra late on a Friday afternoon will not be forgotten. We will use ACE for all of our future needs and I am happy to recommend them to anyone that needs quality work.

Mark T.

1/29/2013

It is a shame all of the reviews are filtered for this place... Please please please, shop around for other companies. Most of the guys I have dealt with here only care about their sales and will sell you something you do not need. In the 6 different techs that have come out only one is worth more than a diagnostic fee.

Please take your business elsewhere. These guys do not deserve your hard earned money.

Ruben H.

7/26/2013

The technician that came out did not seem confident. He was out to perform maintenance on my ac units. After almost two hours he said we needed freon added to one of the units. He wasn't sure how much the freon cost and was unaware of the promotion that included the first pound. He initially said the added Freon would cost $160. After filling it up he charged us $190. I called the office to ask how much the Freon should cost and the woman on the phone wasn't sure either. When she finally transferred me to Becky, the service manager, I was told the charge for Freon ranges from $80-$90 per pound. I was charged $127 per pound. All around poor service and very sketchy business practices.

Can S.

1/17/2012

These people NEVER leave you alone. Their service was standard but there are a lot of companies in this line of work here in the Valley. My issue is that I've asked them twice over the last 2 years to stop calling me every freaking week and they still haven't. Don't give them your number and use someone else. It's not worth the irritation and time.

Nancy M.

5/26/2014

They came and fixed my ac at 845pm tonight, the tech was friendly and very knowledgable , thank you for saving from this crazy heat.

Deejay S.

4/21/2011

I called them out 2 days ago because my AC was not blowing cold they said I needed a new AC unit $5,500.00 to $7,500.00 at minimum. I called another guy out yesterday for a second opinion and the 2nd guy put some more coolant in the system and it now blows cold and works fine. ACE AIR ATTEMPTED TO SCAM ME DO NOT USE THIS COMPANY.

Mac M.

5/16/2012

Horrible dishonest service people .... After receiving a call from theACE AIR to get a special for service for 19.95 for 2 units I jumped on it considering I just bought the house and didnt have any history there. The units are only 6 years old so I wasnt expecting to much and I did just buy a home warranty when I bought the house. After 5 minutes of Skylar being there I was scared into thinking my units were having serious issues and that my home warranty company wasnt worth anything, and that I should buy there maintanance pplan for 895.00 wow!!! Now I am a a little scared and feeling the pressure, but I did decline that, then he said at the very least I shoild have my coils cleaned and was told if I didnt then my warranty would be voided due to dirty coils. So I accepted that and paid $310.00 for him to be outside less than 10 min and charge me 250.00 to clean the coils. He also told me myone contactor was bad and to call my warrantry company to get them fixed. So when Leading Edge Air came out to replace the contactors he also commented that both contactors were bad and wanted to know which one he said needed replaced. So I handed him my receipt from Cool Ace and he then asked what did you pay 310.00 dollars for? I told him that they cleaned my coils and he then said let me show you how to clean your coils and also show you that they were not cleaned at all this was only 5 days later after Cool Ace was there. Mud and dirt ran out plus he said proper cleaning would of been to take them apart and get all of the debris leaves and such out too. I didnt watch Skyler clean them but was very surprised at how little time it took him to do it. He also claimed I didnt have attic access which I do on the receipt . I have called and faxed my receipts over to Becky and then had a lovely conversation with a Service manager to be told they will not refund me my money even though they did not provide me with honest service that claim on all of there marketing. I have reported to BBB, small claims court will be next the ROC the and media is in the works. BUYER BEWARE DO NOT DO BUSINESS WITH THIS COMPANY. 107 complaint with the BBB doesnt lie. I wish I had done my due diligence to save me this heartache.

Tammy

Dominic D.

5/20/2015

This company lacks all integrity. They routinely harass new Phoenix residents with robo-calls and ignore complaints. If you're thinking about doing business with Ace, please do us all a favor and DON'T DO IT. Like any bully, they won't change their behavior until it hurts them.

Davina W.

2/17/2016

Technician Rick was able to diagnose and fix my HVAC system. Everyone from their phone support to the technician were friendly and helpful. I highly recommend their service.

J M.

7/27/2015

We were in a hurry for air-conditioner repair on a 105 degree day and called Ace Home Services. Stuart came out the same day and was friendly, personable, and knowledgeable. He diagnosed the problem with one of our two A.C. units and recommended a fix. He also recommended that we install a compressor saver. All the repairs and installation of the compressor saver were accomplished quickly and efficiently, and Stuart was just a very cool guy. Definitely would recommend Ace Home Services for air conditioner problems.

Art K.

7/25/2012

Well they are at it again. Making appts and not showing up - 2 times in the past week and a half. If we had not called them today they would not have come for the repair. So far they are 4 hours late. We just got a call saying they will be here after the tech picks up the part about 3 PM Now why wasn't the part in the techs hands this morning at 8AM when they said they would come between 8-10AM?????????

Okay our Tech showed up and did a wonderful job. His name is Joseph. We want him for all future repairs. You just need to force him to drink water :-)

S T.

12/08/2010 12:00:00 SA

THEY DON'T EVEN DESERVE ONE STAR! (But I had to click on one to complete the review). NEVER, NEVER use Ace Air of Phoenix if you value yourself or your money. They have the rudest, lousiest customer service, and DO NOT stand behind their work. Service people show up when they feel like it and get this: they try to UP CHARGE you on a warranty call! On a service call they shouldn't even be making in the first place, instead of apologetically and politely fixing the LEMON they installed on my roof that rarely works, they're busy trying to hustle a diagnosis or some other bs charge out of you. Additionally, their service tech stole one of my husband's tools that he accidentally left out in plain sight. Words cannot express what a piece of ***t this company is.

Brett B.

1/26/2016

Do not use this company. They were very quick to tell me I needed to replace my entire HVAC system, using very pushy sales and fear mongering. Turns out the only issue was a $10 dollar part. I can't believe how a company like this can survive, awful experience. The Icing on the cake is the fact they still have not refunded the 80 dollar diagnosis fee more than 2 weeks after they promised.

D C.

6/21/2011

I will not recommend this company.

First I got a call from the telemarketer that they offer me a $19.95 tune-up and I scheduled it with them. The technician came and all he did was writing up what was wrong with my unit. He quoted me a job almost $750 asking if I want to have it repaired.

He couldn't explain to me why the repair was needed in the way that I could understand. When I mentioned that I have another A/C company I usually use, he started implying that the other company might had caused one of the problems on my unit.

I declined getting the repair done right there mostly because I had other obligation immediately after and also because I wanted to get quotes from at least two other companies.

Then right there I was offer a package to include all the repairs plus three-year guarantee for $200 less.

I checked out the reviews before my appointment. To be honest, some of the reviews sounds too good to be true. If you want a good A/C company, use Day & Night. They gave me a quote over the phone which is less, reasonable and no hassel.

By the way, $19.95 is not tune-up, it's only an inspection. The tune-up I was thinking about was $39.95 and the technician didn't even bother to offer that to me.

Curtis P.

07/10/2015 12:00:00 SA

I gave them 3 stars because the first tech Robert was 1 star worthy and the second Tech Itay was 5 star worthy. We recently purchased a home and Ace called us to see if we would be interested in a $19.95 AC check plus 1 lbs of refrigerant and a free washable filter. I figured $20.00 was worth taking a look at our AC. Robert came out on 7-2-15 and took a 5 minute look at our AC and then proceeded to tell us that our unit was 12 years old and needed to be replaced. I said I couldn't afford to spend 10k on a new unit and he said smartly you think AC's cost 10k?. He pulled out his calculator and began running numbers and then said oh yeah they are 10K. He put his foot up on my kitchen table bench and started saying that my unit needed at least a new dual run cap ($350.00) and a coil clean ($350.00) or it would probably explode. I showed him the price of new run caps online ($30.00) and he got really offended and said good luck blowing yourself up. He kept trying to hard sell me on a new unit etc and kept saying that I didn't understand etc. I didn't accept any work and tried to pay him $35.00 for taking the time to take me on the roof and show me everything.....he handed me back $15.00 and said you're hard up for cash keep the extra money. In other words this guy was a real disrespectful A-Hole. He didn't top off the refrigerant and didn't give me a filter. I called Ace to complain and said they could refund my money or send a new tech out. They opted to send a new tech the next week (today). Their tech Itay was awesome and should be promoted to train their employees on how to treat customers and give exceptional customer service. He worked me up a great price for a new run cap, coil clean and re routing my drain to the other side of the house. He was very helpful and gave me some extra cost saving tips......but the best part Is that he didn't try and hard sell me on anything. AC companies in AZ get bad raps and is mostly deserved but Itay did a great job and I will have him back again next year. Seriously give that guy a raise because I wasn't going to give ACE another $ but now I'm a customer.....unless he quits.

Ronald W.

9/13/2015

i had them come out of course i needed a new ac at a cost of $5674.50, had to pay half now rest when done. it will blow like crazy i was told, after 1 month called said i was not happy with the way it was working did not blow like crazy and ran all the time. They sent someone out to see what was wrong now the duct needs work and i was told they would check the duct when they put the new unit in. so the new contract 8/4/15 said they would replace a barometric damper and seal the duct. ( had to pay up front $1800 ) Well they came out and sealed the duct but did not replace the damper. so i called again they sent someone out who said they would fix it give them 2 weeks it is now 9/13/15 and still no word from them. My advice would be not to pay until the job is done and done right

Joyce K.

07/02/2013 12:00:00 SA

Ace Air Conditioning. Ace left me with no heat during the winter months, I had to heat with wood. Now in the depth of dangerous summer heat I'm struggling to get the repairs done to my cooler. I have been off work to be available for technician to come out, came yesterday after failing to come Sunday (in spite of advertising that they come on weekends), now they're waiting for a Carrier technician to be able to resolve my heat problem. I am 65 and not doing well in this extreme heat, and I was told they had tried to call me twice, but no call from them shows up on my cell phone call log. I'm not happy, and I'm very hot. by the way, my dog has a rating of more than 1 star. If I die in this heat, the rating drops to -10.

Vincent H.

8/23/2012

Buyer beware; these folks will work hard to get you to take on one of their 5 year contracts but READ the fine print! The other issue is they will do a yearly checkup but that needs to be on their time and if you have any issues during the year they will attempt to nickel and dime you to death.

Joe M.

9/19/2014

I have a service contract with Ace to do yearly maintenance on my AC units. Here is my saga :

(8/5/14) - First Attempt
Had a scheduled appointment with Ace today. They called me at work to let me know they were on their way, and said they would be at my house within the next 30 minutes. I took time off work to come home and meet them. An HOUR later and still no one had shown up. I called Ace, and was told he was still on his way. Is he coming from Tuscon? I needed to get back to work, so I had to cancel and reschedule. Thanks Ace for wasting my time. Don't tell a customer that you are on your way unless it is actually true.

One week later (8/12/14) - Second attempt.
Had an appointment for the 10am-1pm slot, and after speaking with someone yesterday, was told that I would receive a call when he is 15 minutes away. They entered notes into the system to emphasize the importance of a call and a timely arrival. I received a call around noon telling me he would arrive around 12:30pm so I left work AGAIN to meet him, only to have him show up .... at 1:15pm. I had to send him away because I needed to head back to work. My frustration is growing because they knew about the problems I had last week. The time he showed up wasn't even technically inside the 10-1 timeframe for my appointment. What does it take to get a person to show up when they say they will? We're not talking about 5 minutes late....we're talking 45-60 minutes late. Removing one more star from my review. Stay tuned for my next attempt.
PS: Asked to speak with the manager, Becky. Was told she was on the other line but would call me back. It is now the end of the day, and I never heard back from her. Starting to wish Yelp allowed for negative stars.

One more week later (8/22/14) - Third attempt.
First, the manager Becky never returned my call from last week. Had an appointment today in the 2pm-5pm slot. I worked from home this afternoon to prepare myself for them showing up late. I received a call at 2:38pm saying that I was their next appointment and the driver should be calling me shortly. At 4:45pm I called Ace to inquire why I hadn't heard from anyone yet. They put me on hold and tried to call the driver, but even they couldn't get a hold of him. 3 weeks...3 attempts at trying to get Ace to honor their scheduled appointments.

Fourth attempt - September
Took another half day from work , and the appointment was finally kept. Even though they units run fine, he still recommended $1,500 of preventative work, and then tried to get me to extend my service contract (even though I still have 3 years left). I have no words.

One of the most painful companies I have ever had to deal with. Period.

MacAuley B.

3/15/2014

I had my AC Tune Up service completed today by their technician Curt. He was honest and up front, and completed the job in thorough manner. He also gave me many tips and showed me how to do periodic maintenance on my two AC units so that they will last longer and run more efficiently. He also took the time to explain some of the other maintenance services that I should consider that were not owner serviceable without pressure to have unnecessary services completed. He was very professional and is truly an asset for ACE Home Services.

Justin L.

11/21/2015

We have been struggling with home warranty ac guys the past couple of weeks so we decided to have Ace come and take a look at our system. Their technician, Nick, showed up and went above and beyond making sure the system worked properly before he left. He was very professional, polite and easy to work with. It is very difficult to find good service technicians, but Nick was first class! We will definitely be using Ace for any further issues with our house.

Mike K.

4/24/2011

Had them do the special deal tune up. Tech came inside with the capacitor leaking out the top. As an electrical technician, I find this very suspicious. He quoted me over $200, and I found it online for $12. Took me 5 minutes to replace.

Christine B.

08/09/2014 12:00:00 SA

I just wanted a tune up & my unit is old but it's still truckin. The guy comes back says their is nothing he can do my unit is old and he she said this and that was wrong with it and quoted me outrageous prices for all of it. Also said it wouldn't last through the summer. We'll surprise surprise it didn't, I have low income and I'm taking care of my disabled mom right now so I don't have much and a new unit is out of the question, I had to go to habitat for humanity for help. The said someone ( who ever saw the unit last, which was ace by the way) bent the line where the freon went thru & said no way the unit did it on its own & they checked the breaker and my freaking breaker for the AC is damaged. The only person that could of done that was ace because before ace was habitat the year before. So I wouldn't trust them with ur business at all. And I will be giving them a call Monday to discuss a refund.

Mike B.

07/06/2012 12:00:00 SA

Ace no showed for our pre install appointment after I had my dad wait at the house all day for them. I had just talked to ace the previous day too and they said they would be there!

As far as their integrity, Check out the dateline NBC TV show. Ace air was on it and got caught scamming customers. Unfortunately, this company installed ac units in my house two months ago. So far no problems with the units, but ace told us we didn't have to make payments for a year and wrote 18 months, same as cash on the finance agreement. Then we started get late charges. Turns out Ace lied and told us we didn't have to make payments when we actually did. I wonder how much they profit from this. I wouldn't recommend trusting this company. Of course when I called about the financing issue (tried several people in the office) no one bothered to call me back and I kept getting transferred to voicemails. Ace takes their money and runs. Don't trust them! There are more honest companies out there.

Stephen M.

2/21/2018

ace repaired my ac last summer. it went out on a saturday. they replaced the fan motor and it took three days to complete. they charged me over $1300. and told me it would be more if i didn't pay for a 4 year service agreement. now the first service follow up. they set an appointment a week in advance. set a time with a two hour range. they didn't show and didn't call until they miissed the time. then they wanted to reset a new time in a week. they have my money and so they are doing work for a new, not yet paid client. the work they did last summer took four visits and they didn't know how to complete the work. very poorly run company.

Zelilah S.

07/03/2017 12:00:00 SA

I would like to give a zero. Ace is untrustworthy. Ten years ago I bought four units and received a ten year warranty, with annual inspections for the units. The last three years they have delivered poor, inadequate service but this year was the worst. They did not do the annual inspection and when I called about warranty work and the inspection they said that due to the extreme heat they could only provide service for those in danger due to nonworking units. I called Tuesday and they came right out. Said one unit needed $3600 for repair which could not be guaranteed -- in fact needed new unit for in excess of $7000. And, by the way, your warranty on these units expired June 4! I called two other service providers -- both provided estimates of less than $400 for the repair and when I showed them the email from Ace about what needed to be done, one laughed and the other just shook his head. Totally false information.

Tamal B.

5/31/2013

Beware of these ACE Air Conditioning folks. I got a cold call from this company and they tried to convince me to get A/C tune-up. I told that I have already done the tune-up and then he says how about a plumbing service. When I said I do not need any service the person was very rude and hung up the phone without......... This shows that this is a third class company without any courtesy.

Chris F.

11/16/2011

Ace Air responded to a warranty call from a roofer we used, because the Roofer actually pulled the unit enough to cause a short in a wire. The 1st technician responded, and couldn't figure it out....the 2nd technician responded and didn't know either. The 3rd technician finally fixed the problem due to a blown transformer and shorted wire. 2 weeks later, same issue. We called our regular A/C guy, and he found that they did a cheap fix (didnt ask details) on the wire and it shorted again. All was fixed with our regular A/C guy, who has 25+ years experience.

Don't go around these guys - they don't know what they are doing. Don't believe their BS press releases or Ads either - 1 out of 3 techs that know what their doing? Give me a break....

Leslie R.

8/27/2015

In August when the temperature was about 112, our air conditioner stopped putting out cold air. We called Ace because they are the ones who installed our a/c units back in 2011. They sent their technician Freddy out. We were very impressed by the promptness of Freddy's arrival. Freddy called to let us know exactly when he'd be arriving and when he arrived, we were very impressed by his knowledge and skill. We were also impressed by the price for the repair Freddy performed. We noticed after the work was performed on the a/c unit, that part of our house wasn't cooling down as well as it was before the work was performed. We called Ace and they again sent Freddy out who accessed the situation and promptly remedied it. We are very, very impressed with Ace and specifically with Freddy. We would HIGHLY recommend Ace and would always request Freddy!

Elaina P.

7/28/2012

I'm going to keep this simple and short. Ace Air basically lied to my face. I had three visits from them. The first guy told us that our A/C was going to die any day and he's never seen a unit that look so bad. I freaked out and went a long with him to purchase a new a/c unit through them, luckily I wasn't approved so I couldn't buy one. One month later it dies again, 2 more AA guys do the same thing. The last guy was just rude! My husband told him well we can't afford it so we will just wait till it dies completely...and the guy snapped back Well doesn't matter you need a new A/C..it will die! And me being gullible totally eating this up and thinking we're screwed!
Okay this isn't simple and short so I'll wrap it up. My A/C broke again, we called Klimate King and the guy found the problem, fixed it and told me my a/c wasn't bad and not to worry. Jesus Christ! Why do people always want to screw people??? Thank you Klimate King! Give them business they aren't going to screw you like stupid Ace Air! So glad I called them...seriously! One more thing, I told the guy from KK about Ace, and he told I was the third person this week who asked for a second opinion from Ace Air. Hmmm!!!

Paul Z.

07/12/2014 12:00:00 SA

I called ace because they're members of my barter club and what better way to save money than to have work done on trade. I needed my new faucet hooked up in my kitchen because I just got new counter tops installed and had a new sink. The first plumber that showed up didn't know that this was on barter and he didn't work barter and he was also told he was coming out to give me an estimate. So he called in to have another plumber come out who does trade work. He, too, was told he was coming out for an estimate. He came in, stinking of cigarettes, with his notebook of fees and his invoice pad. He sat flipping back and forth writing down an itemized list of charges. The total to install my new faucet was over $1,600!!!! $276 of that was the faucet alone; my OWN faucet. Some kind of penalty for having my own faucet. What a fleecing this would've been if I accepted which of course I didn't. I called another company in the club and they will do the whole job for $200 100% in trade! I can't believe anybody would do business with a company like this that takes you to the cleaners to do a job. I can't believe they're still in business. Who pays that much to have jobs done that aren't that hard to do. Don't ever call this company. NEVER!!!

Daria D.

6/24/2014

AC broke on a weekend and my tenants were desperate, so they called Ace, since they were willing to come out on a Sunday. Technician informed me that the AC needed a blower motor for $799 and the units would benefit from a cleaning for $300. He also tried to sell me a service contract, and said he would replace the blower motor for much less if I bought the service contract. After internet research I asked him for the breakdown between the motor (very small) and labor, which he would not provide - just flat rate of $799. I asked him how long the cleaning would take and he said 45 minutes - pretty good to get $300 for a 45 minute job! I did not trust anything this man said, and told the tenants we would have to wait for my trustworthy regular guys (Yale Brothers) on Monday. Yale came out on Monday and replaced the blower motor capacitors in both units for $365. Problem solved. Ace would have ripped me off for $1100 of unnecessary work and it would not have even solved the problem. And please, an expensive service contract that only gets you a 10% discount on their inflated repairs??? AVOID THESE FOLKS. Unless you want unecessary new systems, phony repairs and service contracts crammed down your throat.

Okay, the general manager of Ace called me after reading this review and tried to make things right and at least refunded the $79.95 I had paid for the service call. I appreciated the call.

Kelly R.

12/09/2013 12:00:00 SA

Ace installed 2 Carrier A/C units 2 years ago and have been doing regular maintenance for me in the spring and winter. Scott was just here and like all of the technicians I have had, was on time, personable, professional and informative.
I have always had a very positive experience with Ace and would not hesitate to recommend them.

Charles D.

7/29/2016

I have used ACE a few times in the past with good success, but this time was very different. On making the service appointment, they immediately wanted to know how old the AC unit was. This should be irrelevant since I am calling to request them to come troubleshoot the unit, not immediately start into a sales pitch on a new unit. Upon arriving, Ryan, proceeded to ask how old the unit was, when it was last serviced, etc., etc. After answering Ryan's long questionnaire, I finally got a chance to explain what the problem with the unit was (that it was struggling to maintain temperature and I had observed only a 14 degree coil differential which indicates a cooling problem). He proceeded to tell me the unit needed to be replaced without even looking at the unit yet or doing any troubleshooting. After prodding him to analyze the unit first he opened up the evaporator to see it was clean as I had described it to him. He put gauges on the condenser and found that the unit was low in refrigerant. At this point he started again into his sales pitch for a new unit. I asked him to check for a leak and if he couldn't find it, I wanted to try to charge the unit with refrigerant to see if it would hold a charge or not. I got strong resistance here which I can understand given the newer EPA regulations, but here's the thing. He was totally fine with charging the system with refrigerant if I would sign on a new system, even if the system was leaking. I asked if he could do this and give me an estimate on a new system so that I could review it first. Refused to do this unless I signed on a $10k system. Even worse, his estimate consisted of him showing some numbers that I couldn't read on a webpage on his cellphone. Not even a printed estimate. Seriously? I told him that I would need to review their estimate first and that I would need them to do a Manual J, D and S calculation for me to review as well. He went into a tirade saying that his company doesn't do those for customers (even though this company did it for me a few years prior on my previous house). Told me that noone in town does those and kept challenging why I needed that. When I finally asked him politely to leave, and he saw he wasn't going to make the sale he then offered to perform leak testing on the system, but by this point I had had enough of this high pressure sales person especially since I called asking for a repair service. The entire experience was very frustrating since Ryan was the most condescending and belligerent service/repair professional that I have ever dealt with. I strongly advise against using this company as a result of my experience. Several years ago, this was a great company, but based on my most recent experience and the other negative reviews on Yelp for them, please think twice about using them.

Marcia F.

07/07/2017 12:00:00 SA

Continuing on from my 7/6 review. They never called to set up a 7/7 time to send a senior technician to work on the unit that now was constantly running, would not turn off at all. Lincoln got the A/C running on 7/5 but mentioned a senior tech would have to come out on 7/7 to check out the thermostat. At this point the a/c is working very hard non stop, got up to the proper temp by checking our hand held thermometer throughout the house.in fact much lower and at 72 instead of the 79 read that showed on the thermostat. Never received a call at all. We had to call a whole day just about went by and did not hear form anyone. We had the a/c running hard and not shutting off all day and night. I got a hold of Gary at the Ace office let him know all the info that has been occurring and he tried to get someone out to us between 5 and 9 pm. He called later and said no one is available until today between 8 and 11am. So at 9:30a.m. Daniel L came to the door. He asked for the full story, he said he had a few notes. We went over the full story he got to work and promised us ,all will be fine and taken care of. Daniel is very friendly, very courteous, very thorough and caring. He got to the bottom of the issue, spent lots of time to get it all complete by rewiring a wire from the new overflow switch that was installed from the day before, he refilled Puron(Freon) all is working great now, it shuts down with the proper cycle and is not running constantly. Daniel truly did a fine job explained very thoroughly and worked diligently to make sure all was right. Lincoln the first technician also was great and very diligent, very honest saying he can't go further and needs a senior technician to come out,however, he is in the learning mode, the new technician mode and will probably be a great technician as he moves along in his job and learns even more along the way. Mark the senior technician that came out on 7/5 after Lincoln called him was only viewing what Lincoln did and listening, told us all is fine .I won't comment further on Mark since I did not see what he was doing in the garage.

Monica C.

07/05/2015 12:00:00 SA

would have given 5 stars if not for the mixup in scheduling. our original appt was from 8 am to 11am. Called at 10:30 to see when they would arrive and the person who answered the phone said they had us down for the following day. Had taken the day off from work to be home, they did though get someone out that afternoon. Billy, our tech was great. cleaned out the overflow in the attic and changed out our old thermostats and did a multi point inspection. overall, quite pleased with the service.

Karen M.

10/20/2015

Hmmm. It says the business can't remove ratings but my detailed story from August seems to be missing.

Let's try this again and see if it stays posted. I've had a service contract for eight years with Ace home services. I really did know better but one always hopes you can find an honest company in the world. Every year they tried to get me to buy parts that were overpriced from 500 to 1000% over an Internet price and probably unnecessary. Two years ago I replaced the contactors for $50 and they wanted $640. When they came out this year they told me I had a horrible Coolant leak and I needed new units at $9000 apiece although they could not tell me where the leak was. I have heard these companies sabotage your units in order to make it look like something is terribly wrong with them. I tried to watch them every year but apparently was unsuccessful. I ended up having someone else come out and look at the units. They found that the metal coolant caps have been removed and replaced with plastic caps that had no O-rings in them. They put 11 pounds of coolant in one unit. Several months later I had them checked again and they were just fine. If you need any current service including emergency service run don't walk away from this company. My Service contract is not yet over but I will never use them again.

Cathy L.

6/27/2015

We have a maintenance plan on our ten year old air conditioner through Ace Home Services. I can't say enough good about the promptness and professionalism of their technicians.

Young K.

4/18/2013

I had a A/C problem so i looked up online and found this company. I explained them and they sent a technician out in three hour!! Usually it take 24hours. The best part is they fix my A/C in next hour. Best A/C company ever. Same day services, Decent prices, great products, nice and friendly technicians!

Denise W.

9/26/2015

Had a desperate A/C problem and of course on a weekend. Called Ace for the first time. They came out, addressed the problem and quickly and efficiently replaced the unit (it was dying and leaking). They installed as promised, did a great job, cleaned up and removed all debris. We will definitely be using them as our one and only A/C guys from now on!!

Kathryn L.

04/02/2015 12:00:00 SA

These guys were great. We were in a total bind with a weekend waterline break under our sink. They responded right away... The fix turned out to be simple- but something I obviously couldn't do and water everywhere! The tech was professional and the price extremely fair, especially since it was an emergency visit. Would definitely use them again!

Dennis M.

12/23/2015

Robert Mitchell, technician for ACE came to my home this morning and worked through some system issues I was having. He was professional and informative. As a result, I hired ACE to replace my entire heating and cooling system. Thanks Robert!

Ann A.

7/22/2011

Things don't always go right, but when they don't it's great to have a company stand behind their name and make things good.

I had a negative experience with one of the technicians; he was curt and I felt the charges were very high. Two days later when things were still not working correctly another technician came; he was professional and helpful, but I still felt the charges were too high. I contacted another company and was satisfied with their service and prices.

I contacted Cool Ace by email and detailed my concerns. I received a phone call from them the following morning. The gentleman who phoned was apologetic, assured me that the first technician would be reprimanded, and offered to refund more than I requested. The check has arrived and I will consider using them again.

Emily G.

7/17/2012

I could write a book about this company. I have a STACK of repair sheets from all the times they have come to our house. The ARE TERRIBLE. DO NOT EVER USE THIS COMPANY.

I could detail all the experiences. Just know that they have left us high and dry because most all of their technicians are incompetent. It takes them MULTIPLE service calls to fix a simple problem.

This company is BAD BAD news..........Not worthy of a star.

D B.

6/22/2016

OMG, all I can say is to STAY AWAY . I wish I would have came here to read the reviews before making the call to them. I am sure when it's hot and you need to get the air fix checking the reviews is the last thing in your mind. They told me they would charge $79.95 for diagnostics I asked and insisted if it needs any repair please contact me so I wouldn't get charged with hundreds of dollars. What do they do while I am not home and my elder mom is home!!!? They replace 2 parts that I could have bought them from Gringer for $12.00 each which I have done that before myself. Are you ready for this!!? They called me and gave a bill for $996.00. I freaked out, that was exactly what I didn't want them to do. I asked why wasn't I told before the two cheap parts were put in!,,, no answer..... The only thing the guy Named Francsico could to to tell me he talked to his manager and give me 35% discount. Installing $24 dollars worth off part and now they want $640.00!!! When I said I need to talk to his manager he went back home and threaten my elderly mom to open the door so he could take the parts off. My mother being scared payed the man cash without letting me know while I was still waiting to talk to the manager. I have written and complained to BBB , I hope to hear soon from them. Just stay away

Karl S.

08/10/2015 12:00:00 SA

Excellent service from Ace when the compressor failed in our air conditioning unit. Scott, the field tech, was capable and courteous. The compressor was replaced and we were comfortable again. Thank you.

Madysen J.

6/24/2014

Ace Air is the best. We had our unit go out on the hottest day of the year and they came through bigtime. We didn't even go one night without air. They had two great guys out that afternoon to install our new high efficiency system and they did a fantastic job. They were friendly and very knowledgable and really seemed to care about getting everything done just right. I will recommend you to all my friends and neighbors. Thanks again!!!

Debbie E.

7/21/2017

Don't get sucked in with their we guarantee approval regardless of credit.. They stated in their financing that to get approved, guatanteed all you have to do is own your home and have a job. I own my home, but rent the lot it sits on, so they can't finance the havoc system. When I pointed out that it doesn't state that I have to own the land , they agreed, but still could t finance it on the rent to own program. I was told that I should consider a more expensive 3.5 ton unit vs the 3.0 ton that was previously installed. I stated that the 3.0 would be fine. Then when we discussed financing and that I wanted to do the rent to own and then told I couldn't cuz I lease land. Basically, come up with money or better credit score and pay that way or go without. Oh and have a nice day. Not likely when house is 90* with a portable AC unit and 4 fans. Will not use them once I van buy a system. I'll definitely choose a different company!

Steve P.

7/20/2015

I had excellent service from Caleb the service guy, the installers, Wes and Kim and the vent cleaning guys (don't remember their names). I was treated excellent from beginning to end. Was very pleased. Sad to have to replace your AC, but if you need to give this business a call.

Tom B.

10/25/2014

Called becuase my ac went out girl said its 79 for a service call but would waive it if I did the needed repair. i told her i Had a coupon for free service call. The girl explained that's only if I do the repair needed I said well no point in having the coupon then and was just a way to get me to call them. She did discount it for me though. The guy put me off the first day and tried the second day but I said no more putting it off and he came but acted like I was inconveniencing him. He got here went straight to the coil and used an electronic leak detector that beeps when freon is present and said no point in hooking gauges up because he guaranteed the system was empty. He said I needed a whole new unit within 5 mins and freon is 180.00 a lb (other compaines are around 80 bucks for r22) if I wanted to recharge but would lose all the freon and would waste 1k. Quoted me 6k for New carrier knock off unit told me he didn't work on commission but later said he will take his commission out of the price. I said I need to think about it and he was out the door with in 20 seconds. Had a honest guy come the next day from service experts he found a wiring issue and found a full charge of freon in my system the problem was fixed in 10 mins. Buyer beware and always get a second or third opinion our unit is older but is running great. 6k would of had a huge impact on my family. I will never call or recommend ace. I also later found out they were busted on a news sting for dishonest repairmen. m.youtube.com/watch?v=rK…

Edward V.

07/10/2015 12:00:00 SA

Returned from vacation 7/09/15. Discovered that one of my A/C's would not cool. Called Ace first thing this morning. Told that a dispatcher would call me 30 to 60 minutes before technician would arrive. Dispatcher called me at 10:00 AM. Scott W (tech) arrived about 20 minutes later. His diagnostic found that my compressor was bad. He gave me all the options and prices. He called his supervisor and negotiated an $1800 rebate from work performed last summer (2014)....related to that particular A/C unit. His work was professional, thorough, and efficient. His personality showed compassion for my dilemma. I have used Ace for the past five years and have received excellent service and workmanship. Scott also gave me some good advice about filters in the make-up air ducts. First class service and workmanship!

Lilly C.

07/03/2013 12:00:00 SA

I just purchased a home in September 2012 an older 1953 home and it did not have any insulation update and it needed the air ducts cleaned as well, I heard about ace and decided to call them out for a free estimate on insulation, I was very pleased with the price and the next day they came out and completed the job for my insulation, I noticed a big Improvement as summer hit with my electric bills, also the the duct cleaning done they sanitized and scrubbed all the vents inside with a rotater brush and the house air quality is 100 % better to breath. They also have financing if needed. Which I took advantage of because getting into a home breaks you and I really needed help. Thank you Ace. Thumbs up to the ace air employees that did the work,very professional

Duane R.

6/13/2015

I've used ACE for several years and have always been happy with their service. They installed a new AC unit in May 2010 and all was perfect. I also purchased their preventative maintenance agreement and it has worked great. Most recently repairman, Scott W was out to perform the annual checkup. He was on time, friendly and professional and explained the work he did. He even coiled up the garden hose when the job was complete. I would recommend ACE...and Scott.

Monica W.

06/11/2013 12:00:00 SA

The company's rep. called me for a free inspection of my air conditioning/heating units installed over a year ago. The service person, Jeremy T., was very reliable and helpful. He checked my units and gave me advice on keeping the rooms cooler.
He even helped me to install a missing vanity lightbulb while on his ladder checking the air vents. Super job!

Darlene B.

9/25/2015

Eli serviced our unit, he spent most of the time trying to sell us a service policy. They must get a commission because he sure spent the time on it. This is the first time that we had a service tec from Ace that they did not come into the house and check the filter and run the unit etc. We were concerned since they usually turn it up and down etc. Not sure if we received a proper service????

Kim K.

5/26/2015

We had a problem with our a/c and called Ace Air. Within a few hours Scott W. was here and worked quickly to resolve the problem. We are very happy with the professionalism and timely service we reviewed. Thank you, Scott! The Kuhlmeyers

Chris J.

09/02/2014 12:00:00 SA

I called Ace after my unit quite cooling over the weekend. Was happy to get the response that my units were covered and I have extended warranty with Ace. (Have two units both were purchased brand new from Ace 4 years ago.) Service tech was out within fours however he couldn't find the weak. So injected dye into the system and back in three weeks. Next day no air called Ace little less helpful this time around. Same Tech came out where the leak is know found. What came next was a feeling of being ripped off. First tried to talk me into another warranty at $1,150.00 that would cover the repair. So, know I'm not under coverage for a leak, but since your a great customer in will only be $700.00. Buyer beware!!

Katie G.

5/14/2015

The ACE AIR service technician Rick was a super great guy. He came to the house on time and preformed the preventive maintenance on our HVAC system. Rick explained everything he did so we could understand what he was doing. He also had recommendations on how to improve the use our HVAC system. We have used ACE AIR for the past 6 years. We would recommend ACE AIR to anyone that wants professional HVAC service.

Shoko W.

05/12/2015 12:00:00 SA

So I used their service last year and received a flyer saying post an online review and we will send you a $25.00 gift certificate to many participating restaurants!. I did post to 2 web sites as they instructed to with 5 stars. Well, I hear nothing from them. I sent follow-up e-mail twice to ask about gift certificate. Nothing. They just stopped communicating and not keeping promise. Liar!

Jenn M.

05/06/2017 12:00:00 SA

the phone call center is great, the app to tell you where the driver is at is great, BUT there diagnosis is not good. they quoted $1400 to repair my AC but recommended I replace it for almost $9000 !!! I paid the service fee and got another company to come in for a second opinion, they fixed it in 15 minutes and cost me $250 !!!! unbelievable that ACE was trying to sell me a new unit.. I would never recommend them

Charles W.

08/05/2011 12:00:00 SA

I would NOT recommend this company to anyone, and here's why.

I got a call from my fiancé about our A/C that went out, so I call Cool Ace/Ace Air expecting great service as previous customers swayed me to believe. I first called to schedule an appointment around 4:15 PM and was told that I would be contacted within 30-45 minutes. I get home around 5:45 PM and still no call, so I call them back to see if they were still coming to help us out, as I do know that these things do take time and they are working with other customers. So the agent I spoke with tells me the tech is finishing up another customer and will be calling me soon and this was around 5:50-6PM. So I wait another hour and a half, and decide to give them a call to see what was going on as it is now getting dark. So now it's 7:30 PM and I am a little upset but I didn't let it show, I call back and I'm sure they all know me from the previous calls, speak with the supervisor who apologizes and gives me HIS WORD that the technician will be at my home at 9:00 PM to take care of the A/C. To sum it all up, it's now 10:10 PM and we are still without A/C. And what makes this so bad is there was no phone call to let us know they weren't coming.

Treat others how you want to be treated...

Nicole K.

6/21/2012

We needed to have 2 new AC units installed in our home. It was stressful choosing an AC company to go with as there are so many out there. We initially chose Ace Air because of their use of quality brands and competitive pricing.

We're so thankful that we made the right decision! Ace Air exceeded our expectations. Their professionalism and customer service was exceptional. This was especially true for our interaction with Sean in sales, as well as the installation crew.

Our neighbor saw the company vans outside our home and actually came over to congratulate us for choosing to go with them, as he's had Ace Air service his AC units for several years due to their reliability and longevity as a company.

Its was a pleasure doing business with Ace Air. We'll definitely be repeat customers in the future :)

Tim C.

08/07/2012 12:00:00 SA

UNETHICAL SERVICE MAN WITH HARD SALES TECHNIQUES

I called in a service request from Ace Air on August 7 and received Sky as a serviceman. He was there to inspect and service our A/C Unit which was not working. In less than five minutes, Sky had diagnosed - by look alone - that our A/C Unit and Compressor needed to be replaced immediately . He attempted to use scare tactics about the inferior and outdated (six years old) unit we had and the discomfort we would experience and how we were jeopardizing our other A/C Unit and Compressor. He would use phrases such as as your friend, I would advise you to... He immediately went to his truck to get a large binder that had A/C Units and Compressors in them and was showing all these different items on different pages with different prices. He was obviously attempting to inundate me with so much information in an attempt to confuse. Then he started with his funny math. Here's the book price he would say but then proceed to offer a 7% discount off his commission (because he was my friend) and then other discounts, including reduction of the state tax (which is ILLEGAL). I asked Sky if he would mind getting on the phone with someone (an expert in tisi field) and it was beyond obvious that Sky was being caught in lies and his scare tactics weren't working. After he got off the phone, Sky insulted who he was speaking to and got mad at me for not buying one of his units right away. As a result, I had two other servicemen come out, who diagnosed the entire system - neither of whom said the compressor or A/C Unit needed to be replaced. They tested the system and repaired it and as a result, I didn't have to spend $5,000-$9,000 on a new system that Sky said was needed immediately. **PLEASE DO NOT use this company. If you are a single mom or a person who does not have much knowledge mechanically, this will company will attempt to scare and manipulate you into buying very expensive and unneeded equipment!**

Alice L.

4/20/2017

Oh please if you know what is good for you do not I repeat do not deal with ACE. ACE is a nightmare that I will never forget. To this day I am still hassling with ACE. Ace put 2 air conditioners in my home neither one worked. I keep calling Ace telling them my AC was not keeping my home cool. Well that's because ACE installed someone else's problem in my home. Little did I no what I was in store for. Harry gave me a AC because I couldn't afford to by one so he said he would give me 1. I was so happy I thanked him wrote him a thank you card from my grandkids & I, I even started crying I was so thankful. I was trying to adopt my grandkids at this time trying to get my home up to the adoption standards. For 1 year I keep telling them my AC was not working correctly. Here I thought Harry was giving me a new AC. ACE keep coming out to my home. Never fixed my problem all they keep doing was putting Freon in my AC. They got tired of me calling sometimes ACE said they would come out to my home & never showed up. 1 installer even asked me if I drank as far as he was concerned my AC was working just fine. Well it wasn't & I new it wasn't. I am disabled & trying to raise my grandchildren the best I can. I got in a argument with Becky I guess she's AP. She tried to yell at me telling me,I owe them $243.79 because 1 of the installers put Freon in my AC. I asked her why should I pay this money when they never fixed the problem since day one. I had a warranty & Robert insisted on me buying another warranty or he would not touch my AC. So I bought another warranty, even though my first warranty still had a month left on it. I dished out another $500.00 I didn't have. All I no is this is a warning to you do not deal with these crooks that's all they are is money hungry crooks. I don't no how these people sleep at night probably just fine with my money in their pocket & their AC running just fine. Still to this day I am still with out an AC. My story goes on & on but I don't think there is enough room here for my hole story excuse me not a story a nightmare!

Lori T.

08/08/2015 12:00:00 SA

The technician Billy who came out for annual service was terrific, on time and explained everything. I appreciate his clear, professional communication and genuine respectfulness. He also explained the value of surge protection without high pressure sales tactics. However, before he came out I had made an appointment with the office and no one showed up at the scheduled time. I called to check on it and they said someone had moved my appointment time to another date and time. The rescheduled appointment did not work for me, so I moved it again. Other than the scheduling issue, the service was great! This is twice in a row I've gotten awesome technicians from ACE. Thank you Ryan and Billy!

Anthony L.

7/16/2013

I had Ace to my house last weekend my AC went out very affordable service outstanding technicians they're very knowledgeable. I tell all my friends and family to use Ace.

Mary B.

6/28/2016

Ace home services should be ashamed of their business etiquette along with their employees disgusting behavior. I had Ace come out on 4-24-2016 and they sent service tech Scott W. , employee #411 (should be employee #911, yikes!). He had the worst, most unprofessional manners I've ever witnessed when dealing with a professional, we'll known company, not to mention the receptionist called to cancel about 30 minutes before they're supposed to arrive at the latest. .. The entire time he lied to me.... whoops I mean the entire time he talked to me, he looked at my body, looking me up and down continously, mostly focusing his attention on my breast.. while occasionally making brief eye contact. I could MAYBE understand if I was wearing a low cut shirt, dressing provocatively - asking to be looked at, but I WASN'T dressed provocatively!!!!!!! I was in my own home, and left feeling extremely uncomfortable along with shocked at the experience I was just forced to endure.. I am glad my 2 young boys weren't in the room when he was here. So after a good 10-15 minutes of looking at the ground unit, he said he couldn't find offhand any freon leaks or anything but the freon was a lil low. So he went on the roof next, supposedly to check the other part of my unit, the air handler, to see if he could find any problems, but a few minutes later he came down and said he couldn't find any problems and it must just be due to the old age of the air handler and I need a new one installed, which is a couple thousand dollars I don't/didn't have, so I respectfully declined the work. After that he went outside again to do something and about 1minute later he suddenly came rushing back inside and said, follow me, I believe I just found your problem, it IS a freon leak. He then proceed to show me the leak that happens to be about 2 inches to the left of where he hooked up his gauges, directly in front of his face in the bottom corner of the coils, the 1st place any honest ac repairman would know to start searching as we all know that freon leaks are commonly known to start in the bottom corners, as they can can sit in water and cause corrosion and damage the coils over time. Perhaps he skipped that day in air conditioning school? He then started telling me the price for the freon, that was over $400 and so when I said I couldn't afford that being a single mom and recently losing my job, he then said he could try asking his boss if he could come down on the price a little. Oddly, even though he already had his phone in his hand, for SOME reason he had to go stand by his truck, out of hearing range, to call his boss. He miraclously got the price lowered to $215 and when he was finished filling the freon, he told me he even put in an extra pound of freon, just to top it off. But I thought it was bad to put too much freon in the unit?!?! The saddest part of ALL this crap is that now after having to call 3 different ac companies to try to find and fix the problem within the last month or two, I've spent my entire savings of a little over $710, still have a leak and am experiencing the same problem once again as the other 5 lbs of freon the last guy just put in is already gone less than 2 weeks after refilling . The leak is now 10x worse than before the man from ace came and touched my unit, I'm flat broke and now I'm without cold air for me and my 2 boys in the middle of summer, in Arizona!! I honestly feel like he purposely sabotaged my air conditioner making the leak and or making the leak worse than it originally was before he touched it. And then today I came online and found the yelp reviews on this shady business, and after reading alot of the same familiar complaints, I've realized that this company is known for sabotaging their suckers/customers air conditioning units, just so they could get their business /money, along with lying about parts that aren't really bad nor need replacing. I wish I would've done my homework before calling Ace and allowing them inside my home and to touch my air conditioner. The leak was not very noticeable prior to their visit, as I haven't had to get any freon for the last few years, so to wind up needing 5 lbs of freon every 2 weeks,10 lbs total of freon in the last 20 - 30 days alone is ridiculous! And impossible unless someone or something made the leak worse immediately following the visit from Ace. So if you want to get ripped off, suckered, overcharged, visually molested in your own home, then definitely call Ace... Cause ACE IS THE PLACE to get screwed over!!!!!!!

Sharon B.

12/21/2014

bought my ac from them 7 yrs ago and continue to get annual maintenance, Curt serviced this year and did as great a job as all the others there. Highly recommend Ace Home Services for A.C. replace and repair.

Melissa C.

01/01/2012 12:00:00 SA

2.5 years ago a tech came out to look at my 2 year old Trane unit. They replaced the motor and sold me on a Preventive Maintenance program so they come out once per year to check the unit & do a tune up until 2015. 5/14/11 they came out because the unit stopped working. The tech said the motor was toast & fan blades damaged. He said (not knowing that their company had just been out months before) that whoever worked on the unit last was responsible for what happened because they moved the wires for the motor over so that the fan blades were hitting them. This caused serious damage & burn to the fan blades & it's what caused the motor to go out. The last person to touch that unit was the tech from Ace Air that came out to do the preventative maintenance a few months ago! Then they try charging me $968 for the new motor & fan blades. 1st of all my motor was under warranty since they just replaced it 2.5 years ago & 2nd of all they're telling me that their tech that came out a few months ago is the reason anything happened to the unit. It took an hour & a half of the tech going back & forth with the office just to try & resolve it. They tried to ignore everything that my Preventive Maintenance contract promises (lifetime warranty on parts replaced, 20% off of new parts, & labor rates) which is what took so long. I ended up paying an agreed price for fan blades & labor. When they called to schedule the time to replace the fan blades we discussed what the tech said. After calling the tech they came back & told me they would not charge me for the fan blades (which I had already paid for on 5/14). After never receiving a credit I called & they told me that they didn't owe me a credit because the invoice showed that I only paid for labor. So basically after talking to me & hearing that I didn't have a receipt they changed the invoice to show the same total but for only labor (at $98/hour more than my contract price). After about 3 weeks of going back and forth now, nothing is resolved. I have never dealt with such a unethical and shady company. I have a copy of a maintenance program that I purchased, yet they don't want to honor anything it says in it. I would BEWARE of doing business with Ace Air. Every minute of my interaction of them over the last months has been horrible. It's one lie after another with them. This should have been a simple thing & 2 months later I'm out $239. At this point I could care less about the money, people just need to know that they don't honor the contracts they sell to people. There are many other AC companies in AZ, I would definitely skip doing business with Ace Air!

Michelle K.

04/03/2011 12:00:00 SA

Awful!!! I was contacted by this company to get my a/c unit tune up. The first day they were supposed to come to my house, they gave me a window of 12-3pm, at 2:45 they called saying they had to reschedule due to staff sicknesses. We rescheduled for the following Saturday between 10-1. This time I did not even get a call saying that they were not going to show up. I called them at 1pm to see where they were. They then told me that they were over booked for my area and wouldn't be coming and would have to reschedule- I said forget it and I'd find a more reliable company. The dispatcher called me back at 3:30 saying they were so sorry and if I'd still like, they'd come out immediately to my house- I said ok- my mistake. It took the guy another two hours to get to my house. When the guy got to my house, he came right in like it was his place with all of his equipment. At that point was so frustrated and annoyed that he thought he could just walk right into my place I told him to leave and no rescheduling was necessary and I found a more reliable and friendly company. DO NOT use this company!!!

Heidi C.

10/29/2014

I don't even think they deserve 1 star but i couldn't post otherwise. Awful service! We received a call from ACE asking if we'd like to take advantage of a special they had going to inspect our A/C unit. Got all scheduled and was told we would receive a call the day prior to service to confirm appointment. They never called so my husband left msg asking for someone to return his call...still no phone call and no one showed up for the appointment. This is not how you build a good report with people.

Ron G.

10/21/2014

Had their free plumbing inspection. Expected this to be their effort to find new business. Was pleasantly supprised to find that Brett was very helpful and low-key with suggestions that we might want to accomplish.

amy b.

10/18/2015

I am kind of torn. I think the tech that recently came to my home to service my unit was knowledgeable and professional; I would recommend him. They dispatched him immediately, which was a good thing. What bothers me is that it was discovered that the unit (which was installed by ACE) was not configured correctly. That may or may not have had anything to do with the issue at hand; I am not an AC professional so I don't know. When they called me as a follow up survey(I had not called to complain but was feeling possibly duped so I brought it up), I told them that I wondered if that could have anything to do with the VERY expensive repair that was needed. I was told someone would respond in 24 hours.It is a week later and still no call. In the past, I would have recommended them but not sure I can do that anymore. I expect when a business says they are going to do something, that they follow through and do it.

Matt M.

09/02/2016 12:00:00 SA

After posting my review, I received a private message from one of their managers stating that they were sorry for the inconvenience and offered to compensate me for my lost time and energy. I was a little surprised and somewhat suspicious. I then received a phone call from another manager who left a voicemail message and asked me to call her back. After a brief phone call, she stated that they answer calls 24/7, but they may have had too many service calls that evening. That's not what I was told twice that evening by different answering service representatives, including a supervisor. I also called a couple other times after 7:00pm later that week and experienced the same thing so her story has no foundation. Ace does not provide 24/7 repair services as their website and trucks advertise. She also stated that the service manager would be reviewing the complaint and making a decision as to the amount of refund (most likely, a partial refund). She indicated that they would be sending a letter with their decision shortly. That was a couple of weeks ago and no letter has been received. Also, there was no mention of the compensation for lost time and energy which they had offered previously. I will be pursuing this further. Updates to follow.

Lexi M.

05/09/2014 12:00:00 SA

I tried to install a new thermostat which didn't work well. Called Ace the next morning, Rick came out at the exact time I requested and had my a/c working in 20 minutes!! Love this company. I made the right decision 3 years ago when I bought my new a/ c unit from them!!! Thank you Rick, you are super cool and thank you Ace!!!

Mike G.

9/17/2013

installed 2 units about 4 years by spending $10K+. One unit was dead 2 months ago. Called many times to get services: first service made the unit running forever, and never got temperature down; 2nd service made the unit running normal. A few weeks ago, the company said to give us a complimentarty inspection. It turns out to be a selling of $720/3 year contract to us. The guy saying that coils are very dirty and need chemical clean once a year. However, during the past 3 years, we never got any cleans for both units although we had contract with the company. And this time they told us to have once a year clean or voids the warranty. Feel very strange so refused to renew the contract. The guy pissed off, asked me to sign on inspection form to state warranty of both units are voided because of we do not renew our contract. Nonsense!

R H.

8/16/2015

Do not use them. They advertised a $49 tune up and you get these Premium Filters that will last years and you can wash them. Turns out we didn't get these filters what is why my wife booked service in the first place and when I asked we got some material the service guy cut out with a box cutter. Does fit and the suctions creates exposed sides so the filters are useless especially when you have people that have allergies in the home! I called several times and was told management would call me back and guess what no one did and they took the money for the tune up and the work that we had done: I say never again avoid these people like the plague as there is a very good reason they spend as much money as they do t be all over billboards all over the city! The service tech and the lady that took my calls seem nice enough but if the management and leadership does not care about customer service then they will not get any repeat business from me and I hope this post costs them thousands of service calls; go someone else!

Ryan H.

12/13/2013

I had to have my condensate line inspected for the sale of my home. Louis came out the same day I called and made sure the line was cleared. Since I'm a pma customer and had just had my annual checkup a month earlier, there was no charge. Couldn't be happier with this visit.

Gabel C.

9/16/2016

I called Ace Home Services out to my house, because my AC unit would not turn on after I installed a new thermostat. Robert was the technician. He checked everything out for about 15 minutes. He said that my breaker was bad, and that it was not feeding enough electricity to the AC unit. (Which was true.) He told me that my compressor went down with the breaker, and that I would need a whole new AC unit! (Which was NOT true.) He then proceeded to try and pressure me into purchasing a new one for $7000. I told him I will think about it and get back to them. I had my Dad come over right after, and he checked the breaker as well. Indeed the breaker was bad. So we went to the Ace Hardware down the street, and bought a new breaker. Installed it, and what do you know? The AC unit turned right back on! I am very upset, because he lied to me about the compressor to try and sell me a whole new AC unit. I am a full time single parent, and I could not afford a new one. He said I could pay $150 a month for the next 5 years. NO THANKS! I could finance a new car for that price. He was trying to get me to spend $7000 when all I needed was a $15 new breaker. That is pretty ridiculous. VERY BAD BUSINESS PRACTICES. BEWARE. I will be reporting to BBB.

Joe P.

08/09/2012 12:00:00 SA

My sweety is a Realtor. She is involved in a home sale for a client that is selling a home. ACE was contracted to do two simple tasks today per an inspection report. First they were asked to check the air flow and differential. The tech was not informed as to what to do before arriving. he told the 90 year old renter her freon was low a added some. He then left getting paid 315 dollars. Later the system failed. After two more tech calls still no working. The tech told the lady she would need to shut down every couple hours spray water to cool it down etc. It is now 10:00 and a third tech came out undid everything done earlier. He says the work done earlier was not right.
He said he had only worked there a few months a did not like the way things got done. He has been in the business for along time. He said when they get overloaded they send out tech's that are just parts pushers, no tech knowledge. I saw the TV show last year where they caught these techs screwing customers. I guess their still up to their old tricks.

Steve S.

2/21/2013

Waste on Money. Not trust worthy. Don't buy the Service contract it saves you no money. Ace inflates going rates by 50-60% over the average cost of repairs and offers the customer a 20% discount if in their service contract . I researched a quote I was given by Ace and found I could get the same job done without a contract for 40-60% less through more reputable factory recommended local air companies, I called 2 companies and both came in significantly less over the phone to do the same job Ace was quoting. Look up the Factory maker of your air unit online and you will see a list of recommendations. I also believe Ace technicians are awarded for the volume they bring in for their work. Their calls are not Service calls they are Sales calls. What can we sell this customer in distress? Either they are on Commission or pressured to recommend the most expensive options. They play like they care, though in all reality they have to fall back on company policy and company pricing that is inflated beyond reason! Sample # 1. My air conditioner was under warranty, though the tech failed to mention this when he said he would give me the part for free if I purchased the service contract. NICE SCAM! don't tell the customer the part is free through warranty and act like Ace is doing the customer a favor by offering the part for free if you purchase this 2 year service plan. Example # 2. I had my Air looked a recently by ACE and again the Air conditioner is under warranty. Prior to the current Tech knowing it was under Warranty he was quick to advise to replace the entire air unit from the outside unit to the unit in the Attic. an 8K job. REPLACE IT ALL SEEMED TO THE THE MOTTO. Little did he know, The Air unit was under factory Warranty. Nothing needed replacing that wasn't covered under the warranty. Example #3. Now I'm giving Ace the opportunity to fix the Air unit Under the Factory Warranty. With this Warranty the replacement of the part is covered though the labor is not. Ace wanted to charge me the same price to install a part in my air conditioner as it would cost to replace the entire unit...parts and all if I didn't' have a warranty. HOW CONVENIENT FOR ACE. to have standard pricing that is 50% higher than the 2 quotes I received for same job. I let the Ace Tech listen to the advice on speaker phone from another company as they quoted me what it would cost to replace the warrantied part. The cost was 55% less than the fees Ace Charges. I called 3 total companies both were 50-55% less than Ace. I offered Ace to do the job for the same price considering I had their service contract and they refused to accept a fair market pricing structure for their client. Example #4 ACE TECHNICIANS ARE TRAINED TO HARD SELL... How? they quote you ridiculous pricing on parts to make you believe you can't get a better deal anywhere else. I was told during my most recent engagement with ace that all these parts cost so much money with this quoted job. as for the reason for the high pricing to repair.... though after some research I was able to learn that the replacement parts Ace mentioned were included in the Factory Warranty. Though for further interest I looked into the cost of these parts Ace quoted. I called and asked a parts dealer what the cost of a part which Ace quoted $300 and the other company confirmed the part is only a $25 part. REALLY? WOW!!

As a business owner and service provider myself, I find Ace in my opinion to be a sorry excuse for an American Company that cares about their customers. Again from my experience, They only care about the bottom line taking from the the customer to feed their own bank accounts.

Cindy H.

8/24/2010

I am so disappointed with ACE AIR. They over promise and under deliver. They will promise you everything in order to get the sale but as soon as the sale is done then they will not get back to you. Starting from day one of installation, we were told and promised that the AC units will be installed and complete within a day. Some of the guys installing the unit decided to leave half day and then left two other guys but they didn't finish until late so a total of about 12 hours STILL NOT COMPLETE and they broke through the drywall with a big hole in the ceiling. Thankfully that was taken when I called in to the company for repairs at their own convenience... They also promised that we will be getting the tax credit forms for federal and APS as soon as they install. ONCE again NOT TRUE. One week went by, two weeks went by then I called. Every time I call the sales rep Joe will either say he is in the office or going into the office and will get it done for me. Then NOTHING! I was told there were some personal changes in office so was given Alisa as the new person to contact. I called to leave two voicemails never called back. I called again next day finally she said that she has the information and will send it out. I asked for her to send me an email to confirm, she promised she would but NEVER did. I called next day letting her know I haven't received email, no response. I called APS to check and see if the form has been sent, nothing has been sent. I called again to ask her and she said she sent it earlier in the week. When I asked why not the email she has no response and lied again saying she sent in. I asked her to send it to me again and offered that I will send it myself I just need the information from the contractor filled out. She said she would send me fax and email to review. What does she send over, a BLANK rebate form... I could have gotten that on APS website myself. When I called and asked again as well as emailing her, she once again did not respond back to me until over a week. She finally picked up phone and said will send me another one, this time she filled some information out but the original copy with our signatures were not there, tech signature was also not there. So what's the point of the form... Once again she lied and said she sent it to APS when I called and checked but APS has no tracking of this. When I called the sales rep Joe about this he said he would go to office to get forms and deliver it to the house due to the inconvenience. What did he do, I called him in morning and he once again said he is going into the office and said will drop it off but lied again. He did not show up, did not call, nor respond back to my messages. Nothing once again with ACE Air. I would call the main office line to speak with manager, Kelly, NOTHING. I called to see if anybody over there has any form of customer service or I can simply get the forms that were promised to us for our tax rebate, NOTHING. They have been lying about their process and do not call people back. I am in the service industry and this is so unacceptable. I would not recommend anyone using ACE AIR. Till this day, over a month now still nothing... Perhaps I may need my attorney to call them and they can pay the interest of the $850 that we would have from the tax rebate...
Once again, I do not recommend ACE AIR to anyone. I thought I did my research but obviously, they lied multiple times and do not care about customer service. Good luck to all!

Lola S.

11/06/2014 12:00:00 SA

My AC went out. We had it installed new with 10 year parts, labor compressor warranty in 2005 so we still have a short time left on the warranty. I called the phone number on my invoice and ACE answered the call. I was confused because a company called Sierra national installed our AC. I explained our situation. The ACE receptionist advised me that they acquired the former companies contact information and leads, but does not honor any of the former companies warranties. Apparently they take the business leads but none of the responsibility. We are without AC and have a newborn at home. Our warranty is now worthless. When I verbalized my dissatisfaction to the receptionist, she hung up. I then received a prompt call back (must have used caller ID) from a woman who identified herself as the office manager. She explained again that the company can't help because they don't honor the warranties. She offered no help or solution. She had a foul tone and was unhelpful and rude. I'll never do business with a company like this

Mark B.

08/11/2016 12:00:00 SA

I purchased an air conditioning system from ACE. It was sold with a 10 year parts and labor warranty. After 3 years, I called in when the unit had a problem. ACE sent a technician (after 3 days) and when he found the problem, he informed me that they would not fix the unit (which had a 10 year warranty) unless I paid $750 for a 3 year maintenance contract. This was never mentioned when I purchased the unit for over $5000. When they sold the unit I was only told that the warranty would cover parts and labor for 10 years. This is simple extortion for them to demand more money before they would repair a unit that was under warranty. I would never deal with ACE as they are deceptive at best and thieves in my eyes. If I paid their extortion price for 3 contracts over 10 years, it would add almost $3000 to the cost of the units. THIS COMPANY IS DISHONEST AND I WOULD ADVISE EVERYONE TO AVOID DEALINGS WITH THEM AS I AND MY FAMILY WILL IN THE FUTURE.

Amber J.

03/10/2012 12:00:00 SA

Almost bought a new unit from this company and then found they are NOT accredited with the BBB. they also have a C rating and over 50 complaints in one year. be sure to check them out before you buy from them and regret it. i almost did

Janet C.

04/12/2011 12:00:00 SA

Wow, Jessica writes a response that is longer than any statement Ace Air has offered us since the theft occurred and didn't even have the guts to say it to us. She has no first hand knowledge from us as we have never spoken to Jessica. Perhaps she should know that the installation manager, Claude, told us he has suspicions of who did it. There must be something there if he was immediately suspicious. We had every intention of paying for the new unit until one of them stole from us. In fact we already paid 50%. Of course the employees are going to deny it. Are they still employed by Ace? . If Ace takes this so seriously, why haven't they talked to us other than to demand payment? Why won't they tell us who their insurance and bonding company are? Why won't they let us talk to the owner? It should be a red flag. Be forewarned. and tell all your friends that Ace Air has employees that steal and they don't care.
The police investigation is ongoing but Ace should be more proactive.

Carl Z.

4/14/2012

After being stood up 3 times we gave up. Not even a call to let us know!!! If i could give them one half a star i would. That would only be for the prompt way they answer the phone. Beyond that i have nothing good to report. Btw i have been a commercial contractor for 38 years.i always tell my people if you cannot make it let the customer know.......

Eugene M.

2/28/2014

Tory came to the house this week and spent some time speaking to me about water softeners and reverse osmosis systems for the house. I was not looking forward to a sales pitch but what I found was Tory has over 20 years servicing the valley and he was very direct with information and not pushy at all. He answered all my concerns and question and walk around the property speaking to me about possibilities on improving my overall wants within reason and within my budget. Thanks for hiring quality people. Thanks ACE and thanks Tory for your help!

Debbie D.

06/05/2016 12:00:00 SA

This has to be the worst customer service company out there! My mother has been dealing with them for 3 years for a trane unit that has been nothing but problems. They have now been out again the last 2 days and nothing fixed. My Mom is 83 with an older pet, it is 115 degrees - I have now gotten involved and can not believe what I am hearing! Her unit is under warranty, it again is not working third day in a row - she & I have called numerous times - One person tells me they want to make an appointment at 3:00 tomorrow when it's at peak heat (again it is now 115- not sure how much hotter they would like) Now they have called her to say they will come tomorrow at 11 - even though the problem exists in the afternoon. One tech tells her it's the compressor, now they say they have to make sure that's what it is.She has called me hysterical in tears again. So now after 3 more days still not fixed, up to 117 degrees, my Mom has to now load up herself & dog and drive to my house at 83. I would not recommend this company to anyone!!

Barb T.

7/21/2011

UPDATE: 10/16/11 Dateline NBC filmed Ace Air trying to charge for replacing parts that did not need to be replaced.

WATCH OUT!!
I was on their maintenace plan for 3 years. Each time they came out to check my ac (6 years old) they would come up with something that needed to be replaced. These charges, oddly enough, always came out to around $300. My ac was blowing hot air on July 12,2011 so I called them. Mind you they serviced the unit in May. In their agreement, they said they would be out within 24 hours. Well after numerous calls and waiting 36 hours they said they would be out in the next 4 hours. They showed at hour 5 and said the unit could not be repaired and needed to be replaced at a cost of $8000. I knew this was not correct so I called another company that arrived 6 hours later. The ONLY thing wrong with the unit was it needed FREON. Nothing else was wrong. I asked if I had a leak or something as I paid for freon in May. They said it appeared the freon had not been added in a long time. Beware of Cool Ace/Ace Air they are out to rob you blind!!!

Ingrid B.

1/29/2014

Just had AmazonLocal service. Caleb was very good. Did have to get capacitor but it's an old unit so to be expected. Would use company again.

Jane S.

1/24/2012

After signing a maintenance contract for my AC unitsin 08, I had a serviceman in my home only twice. The first one added freon that was not indicated (charged me for the freon and a service call) on a free maintenance visit....the second one showed up with alcohol on his breath. When he did not perform the same tests as the one did previously, I asked him why? He said he just didn't feel good. That was March 0f 2010. I haven't had another visit, even though another appointment was set. The man just didn't show up, and didn't call either! When I asked the service manager, Todd Ferguson, for a refund of the price of a service contract, he told me he knew nothing of my problems, even though I had called, written, emailed and just recently sent a letter on January 2, 2012. He bluntly told me that a service contract is a legally binding contract and I have to live with it. He did not ever apologize, acted as though all the incidents were MY fault, but offered me another year on my contract to settle this matter. I should have had four maintenance visits already during this past four year period, and just recently had to replace a unit because it had not been serviced. These fellows are extremely nice when selling their products, but do not back them up after market. I would never do business with this company again and would certainly question Mr Ferguson's managerial capabilities.

Charlotte R.

02/07/2012 12:00:00 SA

This is the worst a/c company that I have ever dealt with. They have rude techs and an even more rude customer representative, Becky. I found their techs to be VERY pushy and trying to resolve a problem is impossible. I will NEVER do business with them again.

Mike S.

03/02/2013 12:00:00 SA

We had an outstanding experience, When we first called for service Bethany was very polite and friendly. Our service technician Jeremy was awesome. He was professional, very knowledgeable, thorough, and nice. Thank you.

Sam A.

9/30/2012

I look forward to using Ace Air for all my AC and Heating needs. My AC went out late at night I called Ace Air and got an answering service that took my information down and promised I would have a technician out to my home in the morning. As promised a female representative called me at about 6:30am to confirm my information and told me I would be the very first call! Indeed I was the Technician arrived at about 7:45 My AC was up and running before noon that same day! The Technician was respectful, polite and professional; he even took time to explain the problem. Thank you Ace Air keeps up with the good service!

lisa t.

01/01/2011 12:00:00 SA

Used Ace Air in Sept. 2010. Repairman was more interested in selling me an expensive service plan, coil cleanings, etc., which would have cost over $1,200 and I declined. It was a minor repair; a contactor replacement, and he charged me over $300 for an aftermarket part and 10 minutes of labor! I complained of being overcharged, but got nowhere with management or even the owner. I definitely would not recommend this company.

Richard H.

10/30/2015

I purchased a Day and Night A/C unit from Ace in Dec. 2012. A week ago I called Becky, office mgr. She tried to take advantage of me by requiring a $1165 service/maintenance agreement be purchased before Ace would install a blower motor unit on my Day and Night A/C unit. If that was not bad enough, she was going to charge me $800 to install the motor for a total cost of $1965....Needless to say, she knew the purchase of an agreement was not required for the warranty to be honored by Day and Night. In calling other contractors I found I did not need a maintenance agreement, and they were willing to install the motor(under warranty) for (Penguin $349, Hatch est. $400). I actually paid $263 (Noble Air). By the way, they did a great job and only took 1 hour. Thanks to Becky, I saved myself $1702. Obviously, Ace will never hear from me again. I suggest Ace change your unethical business practices.

Cathy C.

07/06/2015 12:00:00 SA

Terrible experience! My husband called them out to service our unit for the summer as we have over the last few years. This time the tech told my husband that one of the capacitors was bad and the other wouldn't last the summer, mind you, our unit was running fine prior to arrival. The tech quoted my husband $529.00 to replace both capacitors. My trusting husband told him to go ahead. I work in the HVAC business and know the prices of capacitors. When I got home and looked at the bill, they charged us $329.00 for one run cap that you can buy for less than $15.00 and $200.00 for the other size run cap that you can buy for less than $6.00. Although the two amounts they charged us for included their labor, we were WAY overcharged. Also, if the capacitor was bad, the motor wouldn't run. Since the unit was running fine, the capacitor was not bad. I called the office several times, leaving messages 3 times. No one would return my calls. Finally I demanded to speak to someone and spoke to one of the service managers. He was very rude and condescending. He argued with me the entire time, for instance since I work in the industry why would I use his company. That shouldn't matter to him. And because my husband accepted the quote without checking with me first, he said something like so you're telling me that you and your husband have a communication problem. Not good customer service!! In the company's defense, they did offer me a refund of $125.00. Lesson learned....

Paige T.

09/10/2013 12:00:00 SA

This was the worst experience I have ever had. Clearly they just wanted to try and sell me a more expensive unit when i just wanted to utillize their AC tune up special. I may be female but I can tell when someone is trying to sell me a more expensive unit during a tune up call! Shady!!

Tanecia W.

08/05/2011 12:00:00 SA

**This is a repost because for some reason my post magically disappeared off this site. Hhhhmmm **

I have never written a review on any website like this before but I felt very compelled to do so after my experience. I just hope that someone will read this and think twice about using this company. It is very unethical and I hope that no one gets scammed like we almost did.
We called Ace Air when our A/C was on the fritz. A service tech came out to our home and his diagnosis was that our unit was leaking R22. At that time he informed us that by law he cannot leave the unit without repairing or replacing the unit. The tech also told us that the units are only made to last 10 years and we were going on 11 years with our unit and it would be better off to replace the unit rather than to pay what he quoted us $3000 to repair the inner coil which he was 90% sure that was were the leak was coming from. After we shelled out $766 to have them put a dye in the refrigerant and prepaid him to come back out in 4 weeks to check where the leak was we had called around to some other a/c companies. When we realized we were getting taken advantage of I cancelled the return trip. I called a company that was referred to me and low and behold our a/c was not in need of repair or replacement it was just dirty from the dust storm and needed a good cleaning, $80!!! And by the way the law states that if there is a leak they have to recommend repair or replacement of the unit. The tech also said that you should never be low on refrigerant and that if it is low there is FOR SURE a leak.
I would NEVER recommend ACE AIR to anyone. They are dishonest and it is a horrible company or we got a tech who was out to rip people off and make a quick buck.
If you are looking for an excellent family owned company I would highly recommend Gryphon Air Repair. Very friendly family who owns it and the owner does all the service work and is very experienced.

Tracie M.

1/16/2015

Their service was suppose to come out to inspect my rental homes AC and plumbing. Was told they could make both appts with in range of 2-5pm. They changed the apps on us for 10-1 and 2-5. First appt was done waiting on the 2nd. AC guy finally came and wouldn't do anything until the landlords were present. Told him they were on their way. The tech was rude as soon as he found out he would have to wait a few minutes. I saw him pulling away after about 10minutes. Never came back to the door to see how long. It is Friday late in the day and he was done. This tech showed very poor customer service as soon as he came to the door. I called immediately to the dispatch office and talked to them. Got no where with them. I told her the guy probably wasn't that far away they could send him back. They showed the same lack of customer service the tech did. The tech said he waited 20 minutes, which was a lie. Instead of making it right because they messed up by not calling my landlords when they were on their way they said we could reschedule. Why is it that I have to waste my time waiting on them all day long but they cannot wait more then 10 minutes before they leave without a word. This is such poor customer service from making the appt down to the tech. Ther are so many other companies in Phoenix that want the business I'd never waste my time or money on this company.

James H.

02/07/2011 12:00:00 SA

i am not sure how the service ace provides is because THEY NEVER SHOWED UP! i was told that a tech would be by my house from 10am to 12pm on thursday. i took off time from work to be here and nothing... i called at 2pm... they told me the tech was running late and would be here shortly. i waited some more... and then waited some more.. heck i am still waiting because they never showed up! bad company, bad business. on the phone they tried to make me scam my insurance company into giving me a free a/c due to hail damage i told them i did not get any hail and they said they can make it look like it did. bad bad bad!

all i wanted was a pre summer a/c inspection and duct cleaning but i have to get a different company and lose more money for being off working.

Run from this company! Run fast!

Mark S.

08/08/2011 12:00:00 SA

This company contacted me to provide a service/maintenance call since I was a new homeowner and they would like to get me as a customer.
After they called me numerous times I agreed to their request and they set up an appoitment where the technician would be at my house between 10 am and 1 pm. They called two days prior to confirm the day and time so all was fine until the actual day came. I stayed home and wasted 5 hours of my time waiting for them. It was a total no show and they would not even have the courtesy to call me and say they could not get there as they set up. It was about 3 in the afternoon when a rep called and said I had been rescheduled and they would be by later in the day. My time is also worth money and I refused the service call, I would never use this company as customer service is horible, and in such hard times you would think they would get their act together and treat a customer well. They do not. Find another company. I had used George Brazil at another location and they were to notch professional people putting Ace Air to shame.

Chris H.

10/07/2011 12:00:00 SA

They can't even keep a simple sales meeting called me within 15minutes of meeting me at my home twice on two seperate days to reschedule. If they can't even keep a meeting to sell me a new ac system and duct work, how is their workmanship

David S.

08/07/2012 12:00:00 SA

Approx 1 1/2 years ago my A/C stopped working. I had a Service Contract with Ace Air and they can out in a short time to check it out. Upon investigation I was told the Unit was 10 years old and it was the Compressor, and would be about $2500 to fix it, they could start the work tomorrow. This bothered me since the Ace Rep told me the AC Unit was 10 years old and needed to be fixed. I asked his professional opinion if he thought perhaps since the house was only 8 years old if he thought perhaps the Unit was sitting on a platform running for 2 years, waiting for the house to be built beside it? I thanked him for his assistance paid him something like $65 for his time and told him I would get back to them.
Next I called another service company for a second opinion. The next service tech checked the readings taken by the previous rep and noticed immediatey the readings didn't add up. He simply REPLACED THE THERMOSTAT and it has worked without incident ever since.
Total Cost for Thermostat $80
Nothing but disappointed with the attempt to skin me for $2400+
Can't see me using them again....Disappointed in lack of honesty.

Ryan O.

4/16/2012

False advertisement on everything. Lousy customer service, dishonest people working for them, and they lie. I sadly have to say anyone using this company needs their head examined. I filed a complaint with the BBB also. Their manager out and out lied to me and then the service manager FINALLY calls me back and tells me, well, the other manager and I were out on Friday Today is Monday and we called you back. Someone should be available to settle a customer complaint ALL BUSINESS WORKING days of the week. Yes, she called me back and pretty much told me too bad when she lied about what their a/c tune up offers and it is on their website!! I told her I was going to file a complaint with BBB and she said, fine go ahead. What kind of customer service is this? LOUSY that's what kind... Stay clear of these people and if you are going to spend anywhere from $59 to $79 on an annual a/c tune-up do yourself a favor and CALL SOMEONE ELSE. All this company wants to do is sell you a new air conditioner!!!