Top Dollar Plumbing

Did a great job getting my water softener installed. Stayed as long as needed to get the job done when some surprises came up. Great price for the quote, too.

Top Dollar Plumbing cancelled my appointment after 4pm on a Friday evening leaving me with a leaking drain pipe for the weekend. The technician's underwear bunched up when I commented on his extreme tardiness. We clearly agreed on an appointment time and I rushed home to honor this appointment. After waiting an hour, he's still 10 minutes away.  He then explains it's customary to provide a window arrival time and it's my fault for not being available earlier as he had finished prior jobs earlier than expected. Additionally, a customary window time was not communicated but instead the technician REPEATEDLY provided a pinpoint time. In doing so, HE set any and all expectations.

Instead of apologizing for my inconvenience and his lack of communication, he's insulted by my dissatisfaction and cancels while en route.

In the future, Top Dollar Plumbing should CLEARLY provide arrival time windows so that customers' expectations are reasonable and so that contracting decisions can be made based off those times. Also, don't cancel appointments when company communication is unclear and/or lacking. Instead, Top Dollar Plumbing should practice owning their mistakes, apologizing and striving to provide better customer service going forward. This is what makes a Professional Team.

Very timely, professional and helpful.  Good customer service and communication.  My water softener pipes busted while I was out of town.  I returned to find my garage flooded on a Sunday.  I turned off the water main and contacted Top Dollar first thing Monday morning.  I spoke with dispatch and they gave my number to the technician.  I got a call from the technician right away and he was here within 2 hours He not only fixed the problem and cleaned out my bathtub drain too.  All for a great price!  I also had water damage in the garage and he was able to get me with a contractor who came out to assess the situation for a free consult within the hour.  Top Dollar is Top Mitch, I would highly recommend their services

I contacted Top Dollar Plumbing through Thumbtack, along with two other companies.  Top Dollar responded immediately, scheduled same-day service at a very fair price, and when the plumber (Q) arrived, he was on time, friendly, professional, and polite, and he fixed my problem in record time!  He also replaced a leaking hose bib and gave me instructions on how to re-start my water softener.  He was AWESOME!  I absolutely recommend this company!