Four Seasons Home Services

Our a/c unit was replaced by a different, larger company in 2014, shortly before we bought this house. We have (solely) used Four Seasons a few times over the past few years any time we've had a/c issues. We've always had great experiences with Kevin, the owner, and I have recommended the company in our local Facebook group and on NextDoor when people ask. He was always knowledgeable.

Our a/c went out late this morning, so I called for an appointment. Brittany, the dispatcher, promised a tech would be at my house sometime after 3:00 pm, letting me know it could be on the later side. I felt lucky to get a same day appointment.

She called just after 5 to let me know we had not been forgotten. Then she called again at 6:15 to let me know a tech was on the way from Tempe. Awesome communication and very friendly!

George and another tech arrived after 7 and got right to it. They were also incredibly friendly and professional. They determined the motor was bad and because I had already purchased a new motor a few years ago, it was under warranty. They came in and George let me know that he'd order a new motor right away and he'd do everything possible to have it tomorrow so he could switch it out, but there was a chance the part might not be in until Thursday.  I would get a brand new motor and only pay for labor and the service call, which prices were clear and fair.

I should note that it was 87 in the house by then and I was sitting on the couch, literally dripping wet with sweat, with wash cloths my kids kept re-dipping in ice water, wrapped around my neck. Not a pretty sight.  

I keep the house at 72 or colder normally because my body stopped cooling itself properly a few years ago. Summer is very hard on me and leaving the house has been an especially big struggle this year. If I get too overheated, I legitimately pass out.  But not before I humiliate myself by sweating profusely and turning tomato red - enough to look like I must have some horrible, obscure communicable fever disease.  

Anyway! 87 was an about-to-black-out-level-10-things-are-bad situation. I was embarrassed because, well, you should have seen me. I apologized and nicely asked if they could try to squeeze us in tomorrow if the part was available because chemo and steroids and immunosuppressants make me look and feel like I've run a marathon... from my couch... when i get hot. He assured me he'd do everything he could. I was appreciative.

I was texting my parents so I could pack myself up and go over. My husband, kids, and dogs were on their own. It's every man for himself under these conditions. ‍

Just kidding. I wouldn't leave the dogs in these conditions.

That's when George came back in. They had been out in the back where the unit is and to the front to the truck a few times, and George had also been on the phone, ordering parts, I'd assumed.

He told me he couldn't leave me like this until the part came, so they were going to temporarily replace the broken motor with one they had on the truck. And then they will come back when the new motor is here and switch out the loaner part for the pricier one we had originally purchased that was under warranty.

They stayed an extra half an hour and worked until 8:00 at night, doing something they absolutely did NOT have to do. I wasn't at all upset with them about having to wait. Air conditioning units break! That's life. It just happens to affect me pretty negatively, but that is nobody else's problem.

I'm uncomfortable with being ill and embarrassed by it and how it affects me. I never ask for accommodations and never expect anything.

So maybe that is why it felt especially generous. Or maybe it's because I had an infusion on Friday that wiped me out and I can barley get from my bed, downstairs to the couch, so the idea of getting everything packed up to leave for the night and day tomorrow was daunting.

I dunno. But regardless, George didn't know any of that. He is just a nice person and an excellent employee that works for a company that is good enough to keep an employee like him. He took something I mentioned in passing as an explanation because I was embarrassed and was so generous.

They told me they'd collect the service fee  when they come back so I can just pay it along with the labor fee when they do the replacement.

I believe Kevin and his wife are a local-to-Cave-Creek family. I hope you'll consider supporting this great business. Like I said, I was already a happy customer and I've been recommending them for a few years, but this is so above and beyond that going forward, I could not imagine using any other company.

PS freezing cold air is pouring out the vents and I am one happy camper in my own bed!

We had our Air Conditioner replaced yesterday.  After getting estimates we chose Four Seasons Home Services.  Jorge / George and his team did a great job!  They were here on time.  He gave us updates every few hours!  They were friendly, efficient, professional and extremely knowledgeable!  They wore masks in our home.  They cleaned up every little thing.  I worked with Their dispatcher Roxanne and she was great!  She was friendly and keep me updated throughout the entire process!  Their customer service skills are top notch!  We highly recommend this company!

Honest and dependable company. No oversell, they tell you exactly what you need and they do exactly what they say. Highly recommend.

We are a company with 21 units and we use Four Seasons for everything from general maintenance to repairs and now as the units are quite old for replacements. They come out quick and get us taken care of with little disruption to our office. I have even switched to them for my personal residence!

Hands down the best company you'll find. Honest work and great pricing.  The technician did a great job and was very thorough.  Explained everything in detail.  Took the time to explain every minor detail and at the end of the day earned a lifelong customer.  Britni was a pleasure to deal with for scheduling and pricing and Chris was the amazing technician that came out. Dont waste your time with other companies, go straight to this one!!!!

Called for AC unit not cooling. They came out quickly and right when I requested. Excellent work, at a VERY reasonable and fair price.  Jorge Gutierrez is awesome. Thanks for the quick work and getting us up she running again!!

I wanted to give a huge kudos to Brittany for her customer service!  She was extremely pleasant and understanding.  Secondly, I want to thank Chris the service tech for being amazing.  The customer service and the whole experience with this company was amazing.  I won't use anyone else but this company.  We had an after hours issue and they didn't charge overtime rates as a lot of other companies do.  I will not use any A/C company but this one!  Huge kudos! Thank you

I don't typically leave reviews but felt this company deserved it. I noticed about 4:00 in the afternoon that my AC was blowing warm air and the temp in my house was rising quickly as it was over 100 degrees outside. I left a message for the company that did my AC tune up a few months ago but didn't hear back from them right away (which is not surprising this time of year, but almost 24 hours later, I still haven't heard back). So I got on the NextDoor app. I called the first company I saw and they not only answered the phone but had a technician here within a few hours. The technician was friendly and super knowledgeable and extremely patient explaining the AC system to a very clueless individual (me). Lol!!!  I felt the price was more than fair and let's face it, when your AC goes out, you really are at the mercy of the people that can fix it. Bottom line, call Four Seasons. You won't regret it!!!

Purchased a Groupon online for an HVAC  inspection and cleaning. The technician Carlos arrived within the time window. Carlos was very courteous and explained everything he was going to do. He was extremely thorough with the inspection and coil cleaning (was here for 90 minutes!). Most companies would rush the job and try to upsell parts because it was a Groupon. Carlos did the opposite, and in the end told me my unit was in good working condition (amazing, because it is an older unit). Very trustworthy company as represented by the technician Carlos. In an ocean of shysters in this business, Four Seasons is more oyster with a pearl!

Carlos and his partner came out on short notice after when we turned our unit on for the first time this season, only to find no cooling.  The techs were friendly, efficient, and best of all successful! We have cool air.

Recently found this company Four Seasons Home Services though Groupon to tune up and inspect my home A.C. unit.  It was starting to give me a problem.  Four Seasons sent two of their workers Chris and Carlos come out to my home. They did a great job, super honest and hard working guys. My A.C. needed a new motor and I ended up getting a one year service with Four Seasons cause they did good work. I trust that they will do good job in future for me. I super happy with their service and recommend this company to my friends and family giving to give them a chance to prove their work for you.

I purchased the Day and Night Heat pump and was very pleased at first and even left a positive review which i just removed.
Shortly after it was installed (actually this was  2 years ago) I decided to look in the attic where some of the equipment  is and realized that they did not put in the insulation which I had paid $400 for and the levelers that were supposed to go under the unit were not put on as well.
Then, after  1 month the thermostat was not working properly so they replaced it and i requested a manual rather than a programmable thermostat so it left a big hole in my wall and when they left the air was blowing cold and this was January so I told them and they assured me that it would soon be blowing warm air., It continued to blow cold air so I called shortly after and had to wait 2 business days for someone to come back and get the heat back on it.. (Just imagine 2 days without heat on cold days after paying $6500 for a new complete unit) ...................I expect more for the seller of a  brand new unit considering that Weather Master that I preciously used would come out within a day and sometime even the same day and I didn't even purchase a unit from them.

I had a huge problem and was getting frustrated with getting different answers from different AC companies.  Called and spoke with Kevin and he provided excellent customer service, I would highly recommend this company!

I had to have my air conditioning units serviced before moving. Four seasons home services provided great customer service both over the phone and in person. I felt taken care of from the moment I received a call back to schedule my appointment. The two technicians; Carlos & Romario were vey patient in finding my residence (Not an easy address to find), they remained curteous and respectful in walking through the house with their equipment and communicated with me as they were completing the job. They both completed an honest job and worked diligently to complete the service and cleaning of my AC units. I would recommend these technicians and the company to anyone who needs to have a service completed efficiently and timely!

Lauren

Called Kevin at Four Seasons to do a pre summer tune up on my A/C. He was professional, prompt, thorough, and honest. He didn't try to upsell me for something I didn't need and was very reasonably priced. I do recommend you give Four Seasons a call if you need a service or any other kind of A/C work done.

Very quick service, technician (Carlos) was on time, honest and had great customer service skills.  He was also very efficient at troubleshooting and repairing my issue.  I highly recommend Four Seasons for all your AC/HVAC issues.   This is my second time using them and I'm a very satisfied customer.

We recently relocated from the East Valley to Carefree and called the A/C company that we had used prior to come out and service our A/C Unit and since they don't service the area I asked if they had another company they would recommend, and they recommended Four Seasons Home Services, and now I know why! Four Seasons Home Services has been the best A/C service company to deal with from scheduling to the service techs that came out, Carlos and Romario. I must say that I was very impressed with Carlos and Romario and the level of Professionalism, Attention to Detail and the willingness to go the Extra Mile in Customer Service! I would HIGHLY RECOMMEND this company to anyone, so much so that being a REALTOR I now know who my GO-TO Company will be and I will be recommending them to my clients who need A/C and/or Plumbing services! These days it's rare to come across a company that one can say is an honest company and that offers FAIR PRICES, well I can now (for once) say that! And most of all their front line staff, the face of the company if you will, are obviously hand picked by the owner, Kevin, with care to represent his company. I saw that demonstrated in Carlo and Romario, and even the employee who I'd been talking to on the phone, Britni. Your company now has now gained yet another advocate that will be highly recommending your services! Thank You Four Seasons Homes Services, I look forward to seeing Carlos and Romario in the fall for the winter service! YOU GUYS ROCK!

Kevin & Jessica are a great team at Four Seasons! From the first call to being prompt with the appointment to finishing the job right they were friendly & reliable. We had an unique problem with a part in our A/C (so rare that Lennox had not heard of the problem occurring often). Kevin had to go to Lennox multiple times to get the part we needed. He did not charge us for the initial parts until he got the one that fixed our real problem. He & his staff were friendly, knowledgable & dedicated to getting the repair done correctly. We even purchased a service maintenance plan from Four Seasons which we have declined in the past from other A/C companies. I would definitely recommend Four Seasons to my friends & family!