Best Residential Services in Fort Wayne IN

My high rating is a result of the great service I got from their service tech Josh K.  I had a thermostat installed earlier in the day on Friday  by another tech but the furnace fan kept shutting off and turning back on in very short cycles. Josh came out on Friday night and quickly diagnosed the problem and fixed the issue. His thoroughness in his work gave me great confidence that my furnace was repaired correctly.

I highly recommend this plumbing service. The customer service was fast, polite and responsive. The plumber was clean and very courteous, went out of their way to please us by following up  with a  call and a note. The response time was 1 day ( mine wasn't an emergency). The woman that makes the appointments was very polite and flexible, as I am a night shift person. Great business if you need plumbing work done!

Used Perkins Septic and Drain Service for the first time as they were recommended by our plumber. Our main sewer line was clog.  Called their office and was nicely greeted by Ashley which told me she would see when someone could come out to take care of the problem.  Several minutes later she called me and said they could have a team out to our place later in the afternoon.  In about an hour later I received a phone from the team to inform me that they would be there in an hour. Sure enough Nick and Ryan arrived  when they said they would.  I explained the issue to them and they asked about our plumbing and layout.  They determined they wouldn't use hydro-jetting as it could create flooding from the drain in our basement.  They worked several hours fixing the problem and were very informative about what they were doing and why.  In the end they fixed the problem.  I would highly recommend  Perkins Septic and Drain Service.  Thanks Nick & Ryan for doing a great job.

We tried desperately to get this company to come out and empty our septic for just over 8 weeks. They continuously rescheduled with us over and over. Stating that drivers didn't show up for work and or were behind on their schedule.

Maybe others will have better luck than us.

We had our drains back up this past Saturday, which has never happened to us in the home we have owned for the last three years. My husband called Roto Rooters and was able to talk to the technician on call to figure out what was going on and what we needed to do. We opted to have them come first thing Sunday morning.

Unfortunately (this is why I didn't give them  5 stars), the Saturday night tech did not put us in the list for Sunday so we called them Sunday morning when we hadn't received a call to find out we would have to wait around for hours until the tech to get to our house. He did not have the best customer service on the phone, making bus feel as if it was our fault he wasn't notified.

Once he got our house, which was about a 2.5 hour wait, the technician was so pleasant and friendly! He identified the problem and got the job taken care if in no time!  He even informed us on what preventive care we should take to in the future.

Overall, great in-person service but could improve on their phone skills. We will use them again if anything happens in the future.

Travis and Nick did a great job installing a new AC for us. They were professional, efficient and knowledgeable. Great j

Dustin came today July 15 and quickly solved my question in less than 5 min. Thx

Emergency arose a couple weeks ago when furnace went out. I called my regular service company but they could not promise me same day service.  I ended up calling Home Comfort Experts and they responded that same day. The technician they dispatched, Mr. Chris Purtzer, was not only very competent but also very professional and friendly.  If and when this type of service is needed again, I won't hesitate in giving HCE another call.

Requested service on an old furnace that heated my commercial building. They couldn't fixed the furnace and instead would send a salesmen out to quote a new furnace. First appointment they never showed, never called. I called a week later to follow up. They rescheduled and had a no show - no call again. 40 mins after the scheduled time MIKE KNUEVE calls with the rudest tone. I told him you should have called I am at lunch now, I would have stayed at my office if you were going to be this late, just call... His response We are busy people too...

As a young business owner in a small community I am very disappointed with Mike Knueve and his approach to business and sales. I received no apology from Mike and will not be working with Knueve and sons.

As a Waterfurnance GeoPro I expected more! Paid extra to get someone out the same day only to then have to wait 5 days ( in 100 degree heat non the less)  to have a board replaced. They didn't care that we were without either. Unit was also under warranty! The service manager even tried to compare it to his camping vacation he was on by choice.  They do not carry Waterfurnance parts on their trucks and ship parts to their shop in Laotto from Fort Wayne rather than picking up.  Huge disservice to the customer. Was not given any other option but to wait. I had to call multiple times to follow up - lack of communication all the way around . Will use someone else next time and would never recommend them to anyone I know.

They were prompt and did their job. However, they did not respect the fact we have carpeting and walked through sludge and through the house. I had to clean my carpets and kitchen rugs after they left. Other than that, drains are cleared and thats a big deal.

They came out and charged me $120 to tell me they couldn't evaluate my septic until they had the plans from the county. They told me they would get them and call me back. I never received a return call, and every time I called them to check on the progress they had no idea what I was talking about. They basically took my money ran. Do not use this service for anything but getting your septic pumped.