Best Residential Services in Fort Wayne IN

I would have given a 1 star rating but my wife said that the service technician (Colin I believe) who came to our home was very pleasant and professional. Our air conditioning quit working yesterday and I noticed the fan on the compressor had quit running. I manually got the fan to start by pushing it and figured the capacitor had gone bad. I would have purchased the capacitor on my own (about $15 online and a 5 minute job to do myself) and replaced it but I was going to be out of town so we called Gibsons who was recommended to us. They performed a diagnostic test ($79) and determined that the capacitor was bad as expected as well as a bad wire that needed to be replaced. The total cost came out to over $450. The technician could not explain why this cost was so high other than stating that they go by the book cost when the part likely cost less than $20 and took less than an hour of his time to replace the wire and capacitor. I understand the diagnostic fee, expense for the technical expertise of the technician and the upcharge on parts and would be happy to pay $150-$200 for this service but $450 is simply taking advantage of customers.

I highly recommend this plumbing service. The customer service was fast, polite and responsive. The plumber was clean and very courteous, went out of their way to please us by following up  with a  call and a note. The response time was 1 day ( mine wasn't an emergency). The woman that makes the appointments was very polite and flexible, as I am a night shift person. Great business if you need plumbing work done!

First time using Perkins Septic. Staff member Jordon called before arrival and was very pleasant.  Process didn't take him long and paying right then was an added bonus so it's all taken care of.  See you in a few years Perkins team.  Thank you!

We tried desperately to get this company to come out and empty our septic for just over 8 weeks. They continuously rescheduled with us over and over. Stating that drivers didn't show up for work and or were behind on their schedule.

Maybe others will have better luck than us.

Toilets and showers backed up. Had one company come out and they couldn't fix the problem. Noah with Roto-Rooter showed up and fixed the problem within an hour.

If you have a plumbing issue, more often than not, it requires immediate attention. With Freedom Heating and Plumbing, after a week to schedule an estimate, and 2 and a half weeks of calling and emailing to get the results of that estimate, Freedom finally called me back to tell me too many of their plumbers took off work for spring break and they can't get me scheduled to fix my plumbing. Maybe stop doing giveaway contests and home and garden shows to get clients you're apparently too understaffed to fulfill and just focus on doing the work you already have. Probably avoid this company and their crap business ethics. If I were Will Smith, I'd slap everyone who works for Freedom heating and plumbing. But I'm not Will Smith, and I'd get arrested. So this review will have to do...

Run far away. Don't even let them in your house. This company is dishonest. Like many other reports on the web they showed me pictures and video of a failed heat exchanger that were not my unit. The amount of scare tactics and gimmicks used are comical and so over the top. Do not recommend.

Requested service on an old furnace that heated my commercial building. They couldn't fixed the furnace and instead would send a salesmen out to quote a new furnace. First appointment they never showed, never called. I called a week later to follow up. They rescheduled and had a no show - no call again. 40 mins after the scheduled time MIKE KNUEVE calls with the rudest tone. I told him you should have called I am at lunch now, I would have stayed at my office if you were going to be this late, just call... His response We are busy people too...

As a young business owner in a small community I am very disappointed with Mike Knueve and his approach to business and sales. I received no apology from Mike and will not be working with Knueve and sons.

Never again.  We hired someone else after we did business with these folks.  

not going to go into the disappointments.  Just take my work for it.

They were prompt and did their job. However, they did not respect the fact we have carpeting and walked through sludge and through the house. I had to clean my carpets and kitchen rugs after they left. Other than that, drains are cleared and thats a big deal.

They came out and charged me $120 to tell me they couldn't evaluate my septic until they had the plans from the county. They told me they would get them and call me back. I never received a return call, and every time I called them to check on the progress they had no idea what I was talking about. They basically took my money ran. Do not use this service for anything but getting your septic pumped.