Best Commercial Services in Fort Wayne IN

I highly recommend this plumbing service. The customer service was fast, polite and responsive. The plumber was clean and very courteous, went out of their way to please us by following up  with a  call and a note. The response time was 1 day ( mine wasn't an emergency). The woman that makes the appointments was very polite and flexible, as I am a night shift person. Great business if you need plumbing work done!

Prompt service , did a excellent job would highly recommend there service. Technician was courteous and very knowledgeable

I reached out for some information regarding fixing or replacing a system. Received a quick call back from a very helpful individual. He was thorough, professional and went above the normal to help us with our dilemma.Will use his services in the future.

I called Gibson's because of a discount I had, when he came to my place 2 years ago to service my 1985 furnace in my mobile home he completely cleaned the 'gunk' and dust out and replaced a piece that was in deed needed.  Then he told me about a payment plan where I pay $8 auto pay each month and then my next annual service call is already paid which includes discounts on future calls including the 24 hour call in case of an emergency and the office called about my annual appointment when the date was near.  Very friendly, explains any issues or what he's done clearly so I understand.  I recommend Gibson's for their customer service, knowledge and the payment plan.

Ashley, IN - On the plus side, Roto-Rooter was able to send a plumber out to my home the same day that I called.  The plumber was able to unclog my toilet with a hand auger, and I paid a hefty price for it.  I had let him know that both of the toilets were having issues, and I had also let the telephone dispatcher know that as well.  My concern was that I wanted the issue fixed without a re-visit.  The plumber was friendly, but not incredibly professional.  While he was at my home, he made one remark that could be considered on the sexual harassment side.  He also was older and a bit out of shape, so he had trouble going up and down my stairs.  Roto-rooter gives you a 7-day guarantee on hand augers.  On Day 8, the second toilet clogged up, and I had to plunge it.  Clearly, the issue wasn't fixed.  I won't be calling Roto-rooter back.

My hot water heaters were failing after 17 years (I know, living on borrowed time).  I called Freedom and they were here right away.  We agreed on a path (I went tankless), a price, and a timing.  The guys were on time, hit their estimated times, and left my house cleaner than they found it.  

I highly recommend them and will be using them for all my future heating, a/c, and plumbing needs.

Requested service on an old furnace that heated my commercial building. They couldn't fixed the furnace and instead would send a salesmen out to quote a new furnace. First appointment they never showed, never called. I called a week later to follow up. They rescheduled and had a no show - no call again. 40 mins after the scheduled time MIKE KNUEVE calls with the rudest tone. I told him you should have called I am at lunch now, I would have stayed at my office if you were going to be this late, just call... His response We are busy people too...

As a young business owner in a small community I am very disappointed with Mike Knueve and his approach to business and sales. I received no apology from Mike and will not be working with Knueve and sons.

As a Waterfurnance GeoPro I expected more! Paid extra to get someone out the same day only to then have to wait 5 days ( in 100 degree heat non the less)  to have a board replaced. They didn't care that we were without either. Unit was also under warranty! The service manager even tried to compare it to his camping vacation he was on by choice.  They do not carry Waterfurnance parts on their trucks and ship parts to their shop in Laotto from Fort Wayne rather than picking up.  Huge disservice to the customer. Was not given any other option but to wait. I had to call multiple times to follow up - lack of communication all the way around . Will use someone else next time and would never recommend them to anyone I know.

So not only did they install the dishwasher crooked. 23 days after my last review, the kitchen cabinet was wet to the point water was on the floor. If there wasn't water on the floor, I probably wouldn't have been alerted to the problem. I don't know if the pipes were installed incorrectly or not tightened enough, but either way the pipe came loose from the garbage disposal so when the dishwasher was running it was just pouring water out into the cabinet. Do not use these people for plumbing!

They came out and charged me $120 to tell me they couldn't evaluate my septic until they had the plans from the county. They told me they would get them and call me back. I never received a return call, and every time I called them to check on the progress they had no idea what I was talking about. They basically took my money ran. Do not use this service for anything but getting your septic pumped.