Best Emergency Services in Durham NC

I need to have a hot water heater replaced and wasn't happy with the service or estimate from the first plumber that came out. I reached out to Mo Flow based on the recommendation of a friend and I'm so glad I found him. He was quick to respond, efficient and the communication was great. Thankful to have found a great plumber in the area!

It's official. We are loyal to Acme plumbing from now on, thanks to Clay and Norman.

No other plumbing company will set foot in our house because these guys just blew us away with their professionalism, stellar customer service, exceptional expertise about historic homes, and fair pricing.

Our century-old iron sewage decided to go on strike back in October, when a literally and figuratively sh*tty acquaintance participating in a multi-household yard sale ravaged at least one jumbo roll of toilet paper for an hours-long diarrheic escapade that would put Mt. St. Helen's to shame. My husband managed this and another cleanup on his own to the tune of $500. (Yes, it is a shining testament to my husband's worth that he will wade through a pond of poop for our family. He's a keeper.)

We had two different plumbing companies out since the disaster. Both times, technicians were perplexed, demonstrating beyond a shadow of a doubt that they had no idea what they were talking about; yet each submitted specious proposals with estimates that made my nose bleed.

Finally, we had the sense to call Acme. Speaking with Norman on the phone was the unexpected jewel of my week. He delivered genuine validation about our trials that warmed my heart. His sense of humor and professionalism helped me feel calmer. And his honesty and candor inspired trust that I couldn't imagine feeling a) over the phone or b) in my first conversation with someone. Norman listened extremely carefully, and in reflecting back to me the complicated information I conveyed, quickly picked up on the esoteric and challenging nature of our plumbing mystery. He said he knew just the right plumber to send to our house if we were willing to wait just two more days.

Enter Clay and his young assistant. Clay knows old houses. He's got a sharp intelligence, expansive knowledge, formidable creative problem-solving skills, and some awe-inspiring grit. Of all the great workers we've had in this old house over the years, we've never been so impressed with a team's GSD attitude and work ethic.

After 10 hours of totally disgusting work, he sleuthed out some almost hilariously bad decisions that past owners had made. They paved a driveway over the original drainage , leaving no clean out access, then circumnavigated the house with about ~300 ft of new piping just to avoid doing the job right the first time to tie into the original line. The world's greatest inspector could never have discovered all this craziness, but Clay's innovative problem solving compelled him to search for the line far away from where anyone would expect to find it.

This is already a long story. Suffice to say that we now have clarity on the issue and a solid plan moving forward. The cherry on top is that Acme connected us with partners of theirs who consult with clients about how to most effectively present claims to homeowners' insurance.

If you despise band aid fixes and wasting money on repairs done by inexperienced tradespeople, learn from our saga. Get it done right the first time. Pick up the phone, call Acme, and get a legit hero like Clay to come save the day.

Eathan was very responsive and got the work done very efficiently! They are great! Got work done the very next day!

I would have left a 5 star review 3 months ago or even if I had received better customer service this morning but I can't. Jayk's came out and fixed issues with our house bib and emergency shut off valve in April. We wrote a check and went about our lives. We randomly get contacted in July that we gave them a blank check and we need to pay. I knew this wasn't the case...we would never hand out a blank check to anyone. Long story short...they never took care of our check, the ink faded (left in the sun in a truck maybe? Who knows) because you could see where my husband had in fact written out the check but it was unusable bc now the ink was faded. They contacted me 3 months later in July wanting payment. I was not comfortable paying someone who also still had my personal check in their possession so we arranged for them to come this morning to sort it out. I explained that I was not happy with the fact that our original payment was not handled properly because  we had to make sure to have several hundred dollars available at that time and now I'm have other major financial obligations this month and paying a $625 bill from 3 months ago was not something I was expecting. I asked if they could reflect the inconvenience with today's payment. The employee that came to the house was very kind and professional the entire time. He put me on with the business owner who was anything but. He didn't want to listen to me but instead wanting to make sure I knew how inconvenienced he was for having to track down our information to get our payment. He kept emphasizing that we are both inconvenienced here...and when I tried to explain that we hadn't done anything wrong...we received the service and paid same day he would not agree that we were 100% not at fault for the situation and just apologize for not taking care of this sooner. I was told by the employee that the check wasn't turned in for weeks after the service (which would make the faded ink make sense) but the owner told me that is what the check looked like when he received it two days later. Which in that case...why are you waiting 3 months to collect payment from me if there was a known issue 2 days later? Again we don't write checks without being aware if the ink is coming out of the pen. At the end the business owner ended with well I don't care pay what you want just make sure ink is coming out of the pen when you write the check. Then 2 mins later he texted the employee the amount I had to pay him. At the end of the day the company was at fault for not handling the payment at the time of service, would not take responsibility for their lack of doing so and wanted to make it sound like we were somehow at fault and were inconveniencing them. A simple hey I'm so sorry we should have handled this better... would have been great. So I'm sure this would be a great company to work with as long as it is a straight transaction and there isn't any REAL customer service needed.

I realize everyone is busy but called today for an emergency situation and their voicemail says to leave a MSG but their next available appt is in 14 days.  I like to support small locally owned businesses but for emergency situations, look for help somewhere else.

These guys have saved my home TWICE so far in 2020 with plumbing emergencies. The professionals that came were very kind and knowledgeable. Even during the COVID19 crisis, they are exceptional.

Our heat randomly stopped working at one of our rental properties so we reached out to Piedmont Metro for help! They had someone out the same day to not only diagnose but also fix the issue super quick! Very affordable & reliable! We'll definitely be using them again in the future!

Lansen fixed my kitchen faucet on a Sunday afternoon and it was a hard job but well done!

Awesome!  Our water stopped working on Wednesday at 1:30 and they had it working again by 4:30.  Other companies said they couldn't come until Friday and Monday.  Great customer service and very fair.   They'll definitely be the first people I call next time.

This business was a pleasure to work with! I contacted the owner about a problem with my kitchen sink. He was so responsive. He was even able to fit me into his schedule the same day which was a blessing. He was knowledgeable, polite, and worked quickly. I highly recommend this business for repair needs.

I got a same day appointment for repair of a hot water heater l. Within a couple days the unit was replaced. The team was very professional,  very punctual, and  the price was very comparable to others in the area.  I would highly recommend them

I needed a sink replaced and faucet installed. They were very nice, affordable and did a great job. If I have any other plumbing issues I will call them again.

Just had Benjamin out first for free quote, was very helpful, gave mini training on types of toilets, and best kind, flow gravity, etc. He spent about 35 minutes and was very fair. Hired them the next day and Benjamin was the installer for new toilet and was done in just over an hour. VERY PROFESSIONAL & ON TIME, will use them again for the other 2 toilets.

I called Blantons to come and look at my tankless hot water heater that wasn't giving out hot water. When I called, they told me there would be a $116 service charge and then possible charge if something needed to be fixed. Of course, I understand that.
The technician comes out to my house, takes a look at water heater, breaks a lever on the box next to water heater. Connects a loose wire. Technician was there less than 40 minutes. Then he comes around with his invoice and he charges me $360 for diagnostics. Never told me prior to doing anything that it would cost this much. My total was $417, for less than 40 minutes of work. He also put in the invoice that he diagnosed the problem for 45 minutes and then took 30 more minutes to fix. Not true, I have it on my cameras and I stayed with technician the whole time.
I paid the bill because I didn't know what else to do. I immediately called the company to speak to them about this matter, was asked how much I think I should have to pay. Then was told that the manager said I shouldn't have paid and he can't give refund now that I have already paid but he would give $50 credit.. no thanks! I asked to speak to the manager and he conveniently just left to go to the field, he was supposed to call me by end of day and surprise.. he never did.
I would never recommend this company to anyone. Terrible customer service and seems like they adjust their prices based on what they think they can get away with.

Great service. Took care of the multiple jobs quickly and followed up as needed. I like that they offer different price points to complete the service.

Given and estimate of $600 for work to be done on my bathroom remodel, then charged $1700 at the end of the project. Had two and three plumbers onsite with one working and the others watching, outside smoking and on their cell phones. Ended up in court with a judge awarding just over the estimated amount - so apparently agreed that they ran up the bill and did a bait and switch! Don't do business with this company

I need an easy repair to a toilet. Called the number and asked simple questions... do you charge for consultation, what's the earliest availability. I was given so much attitude by the person on the phone I hung up.