Best Water Heater Repair in Anchorage AK

Awesome customer service and HONESTY over the phone - he was booked out a little, bit I will definitely call him next time.

So no one was available to work on my boiler after hours and when I got in touch with someone they didn't have experience with my setup.  However they recommended Bill and they were right.  Not only did he fix the issue with my boiler, he explained why it was malfunctioning on a timely basis for my tenants.  He is upfront, kind, and very personable when making small talk.  

Definitely someone to call for repairs

Quentin and John spent 7 hours making plumbing repairs to almost everything in our house that has water running through it. They were on time, polite, thorough, and took the time to explain their work to me. I am grateful for their work.

I was forced to use Discount because of HSAhome warranty. The initial visit went fine and Scott accurately diagnosed a broken heater. He told me a number of ways my new heater could be installed and wasn't decided on which way they'd do it.
After the estimate was submitted I was notified I would have a large out of pocket cost. This was not all Discounts fault as HSA has ways of making sure they cover as little as possible due to verbiage. What made me ultimately decide on getting another contractor was the lack of answers for some of the costs in the estimate. They quoted me 2-3x what venting costs, as well as attempting to gouge me on a scissor lift rental and complications charge. The technician explained to me that the complications cost was an undetermined amount that was necessary for the technician to work from and orient themselves to the equipment. Apparently Discount technicians do not know how to work from or operate scissor lifts and the charge is something that is unquantifiable. After pressing him on what the charge was for the technician said its just what it costs and he didn't have the exact costs of what equipment or supplies would be, even though those should be transparent.
He then proceeded to try and convince me that they don't make money on these jobs because of HSA flat rates and that I was holding him hostage by asking him what costs were that I would have to pay for out of pocket. The lack of candor and caginess on costs is the main reason I would never recommend anyone use this company if they have a choice. They didn't seem to mind that half the cost would be out of my pocket and weren't remotely interested in helping me find ways to mitigate that. Their costs are what they are and you should just accept that at face value.

Heatsource Mechanical installed our heating system when our house was built in 2009.  The boiler soon developed problems that were a manufacturer issue not an installation one. Heatsource worked hard to resolve them, making many 106 mile round trips to our location. Their expertise and persistence lead the manufacturer to admit the problem and agree to replace the entire boiler. The professionalism and cheerful demeanor while dealing with our frustration and the manufacturer's recalcitrance was exemplary and much appreciated! We did not incur a single dime in any additional costs during this time. I could go on and on with negatives about this particular brand of boiler (which Hearsource no longer carries) but have nothing but superlatives about Heatsource, it's owner, the office staff, and the technicians.

Have had many issued over the years with misleading information like telling me a heat exchanger is cracked requiting boiler to be replaced later to find it was a manufacture weld they saw and the boiler was completely fine. The latest issue with billing was a joke that after tons of warranty issues due to a newer employee wrenching on my boiler so hard that he broke the Venturi off (Which they billed me for), the hot water tank went bad under warranty so they replaced that and left fittings undone which caused water damage for 3 days. Its normal to receive invoices months later or not at all. The latest episode was a mixup on an invoice that was due which they e-mailed to an incorrect e-mail and sent to an incorrect address. I never received it after 11 months and they sent it to collections. I went in to ask why they didn't call my cell which is on the invoice to let me know I had a bill.  Carrie in billing says she doesn't have time to do that, they e-mail it and move on. They'll tell you they tried to reach out but its a lie. The stack of invoices on their office floor 2 ft high should be a clue they have a billing disaster. You will absolutely need to make it a point to go in and micromanage everything with billing.

I kept hearing the commercial on the Radio that says Remember the name, Living Waters, Living Waters....  So I called them.  I had a plumbing quote to re-replumb our 4 plex in south anchorage for $7,200 which seemed high given it was a 3-4 day job for 2 people.  Jeffrey answered the phone.  I asked for an estimate and the first thing that struck me as Odd is he says I'm not sure if we'll CHARGE for the estimate, but someone can check it out soon. I've never been charged for an ESTIMATE in my life.  12 minutes later, he calls back.  He said he spoke to the boss and had a ballpark figure for me.  He asked how many fixtures I had in the unit.  17 I told him.  He says Ok, he was Right on then- It will be right at $80,000. I was stunned but I thought he said $8,000.  Finally I asked Did you say $8,000? No.  The estimate was EIGHTY THOUSAND dollars- for a 4 day job!!!!  

My biggest issue is that they are running around using the name of God to their advantage Living Waters is a reference to Jesus Christ.  An $80,000 estimate is about $73,000 higher than it should be.  There is nothing charitable, kind or neighborly about that.  No christian values emanate from this.  I was shocked and expressed that to Jeffrey.  He didn't offer to come look or allow me to speak with the boss that gave this un-Godly estimate.  He didn't budge- $80,000- take it or leave it.  

Since then, I have spoke with 3 professional plumbers.  They have all said the same thing Living Waters is a rip-off!  They price gouge and do poor quality work.

In their commercial they say Remember our name.  You bet I will!  They forever will remind me of the time they tried to rip me off.  
Don't waste your time calling them.  They might even charge you for it.

No one ever showed up for tthe job. Keeps saying he will be here. No show. Only one person even asked about the job. A huge waste of my time.