Description
Always On Call Mountain Mechanical is a full-service heating and plumbing company in Anchorage, AK, dedicated to efficient, affordable, and reliable solutions. Whether you need a new heating system or a simple fix for that leaky pipe, this team of professionals is the first choice in the community for both residential and commercial services. As a specialized plumbing and heating service, Always On Call Mountain Mechanical can fix any type of equipment issue. This team of licensed professionals provides a full suite of plumbing repairs, including sump pump, hot water heater, toilet, and garbage disposal services. If you experience a leak or a shut-off valve issue, this company always lives up to their name, offering 24/7 emergency plumbing services. In addition to plumbing repairs, this team works with all makes and models of cooling and heating systems. From emergency furnace repairs to in-floor heat installation, this trusted provider will always ensure your HVAC system is equipped to endure the cold and keep you comfortable. And if the air in your home is too dry, Always On Call Mountain Mechanical also offers humidifier installations to residential and commercial clients. Always On Call Mountain Mechanical has earned a reputation for their ongoing commitment to the Alaskan community, always offering competitive rates, quick service, and products from the best manufacturers...
HISTORY
Established in 2000.
After Pat completed trade school in 1987 he decided that Alaska was the place he wanted to open his business, So, in 1988 Pat & Danielle Knowles opened Mountain Mechanical. When we first opened it was just Pat and one van, but before long it grew and needed a full time office staff. So, Danielle came on to handle all the administrative work the business needed. We are still family owned and operated to include four office/administrative employees, and eleven technicians and apprentices. Everyone here is invested in providing quality equipment, people, service, and workmanship at a fair price. We also want to make sure your experiences with us give you positive, lasting impressions that you are willing to share with your friends and family. If you ever have an experience that is less than great, please let us know so we can make it right, and learn where we need to improve.
ABOUT BUSINESS OWNER
Pat Knowles started this business in 1988, because he could see a need for quality residential plumbing and heating in Anchorage, and he knew he could fill that need. He had a passion for the industry, and worked very hard to support Anchorage residents, and his family. Since then, the company has grown, and now supports the families of more employees. We also expanded our service area, to go as far as Eklutna, and do some commercial work, but we are still family owned and operated.
Reviews
So let me tell you my experience with MM over the last fe months. It started with some faulty wiring with my old system. It was memorial day weekend, I know right, it couldn't have happened at a more inconvenient time but I digress. So I happen to come home early from a camping trip and when I got home I noticed that my circulation pump was running. Didn't think anything of it till the next day and found that not only was it still on the system was radiating a lot of heat.
So I called MM and was told that one of their service people will call me back when they were on their way. Matt (owner) called me back within minutes and instead of just coming out and charging me a hefty fee, Matt did kind of a triage with me over the phone. What he was doing was trying to save me money by helping try and figure out what was going wrong and maybe fix it myself. Unfortunately we weren't able to figure out over the phone. Matt came out and was able to find the problem right away. It was a wiring problem that if left any longer could have been pretty disastrous (meaning possible fire).
Fast forward a month to June and now I'm in the market for a new system (mine needed updating was 15 years old and it was a Munchkin). I attempted to get quotes from three different companies one was the company that did the original install, one was considered the top rated company on the Home Finder app and of course the third was MM. Well to cut to the chase, the first two failed to follow through with their quotes (meaning I never got them!). Once I decided to go with MM I called to set up the install date told them what I wanted and thought I was all done. Well a few minutes later I get a call from Matt and he lets me know that the water heater I chose although very good was very expensive and excessive for what my needs were and offered and alternative which would in turn save me $600! Of course I went with his recommendation.
Here it is August and just had the install only took one day (sooner than projected). Matt and one of his employees were very professional and thorough. They did an outstanding job and I am very pleased with their work. I've attached some photos of the install with before and after pictures.
Dealing with the joys of owning an older home. This time it was the kitchen faucet and a mixer valve issue resulting in noisy toilets. Keegan and Robert came out and installed a fantastic new faucet and quickly addressed the mixer valve. Glad the old faucet wore out! They were on time, explained what was going on with the toilet noise, and provided two options to address the mixer valve in the future, plus an estimate. Also, called ahead to let me know when they would be at the house.
Everything done in less time than I expected and the kitchen left nice and clean.
Curtis is great to work with as well for annual furnace maintenance and carbon monoxide checks. Very thorough.
Appreciate being able to call Mountain Mechanical for the routine and the unexpected.
Had Keegan out for an estimate and he was awesome and knowledgable, but I cannot get anyone to call me back to get the work done over a week later. If I get the work finished, I will update this, but for the time being, don't be in a rush with these guys.
Very responsive got an appt right away. Two knowledgeable and capable guys came out and installed 4 toilets. Very pleasant. Would have given 5 stars, but they left black hand prints on quite a few walls and door frames....
Mandy M.
02/11/2019 12:00:00 SA
I am more than satisfied with the work done today, price was less than expected, work was done in a timely manner, Russel and John were polite and professional, everything checked and rechecked to make sure there were no more leaks after they were done
Jen K.
01/02/2019 12:00:00 SA
Started off the New Year without heat...memorable start to 2019! Called on the 2nd and the person answering the phone (Rosalind) was friendly and awesome empathizing with my sadness of no heat lol
Sent out Keegan to come out and fix...um this guy is AMAZING to deal with! Very friendly and knowledgeable in his work! He'll answer the twenty bazillion questions you might ask and explain everything well. Make sure you use this company and be sure to ask for Keegan as he's the best!!!
Brian C.
06/05/2019 12:00:00 SA
The best plumbing business in Anchorage.
I've used Mountain Mechanical a few times in the past and they never fail to impress with their professionalism and expeditious service and fair rates.
I will not hesitate to call on them again in the future if I have any more plumbing issues.
Thanks again Mountain Mechanical for bailing me out in a pinch and taking care of my elderly parents.
Michael M.
05/10/2023 12:00:00 SA
I have dealt with multiple other plumbing and heating companies in Anchorage and Eagle River over many years. I recommend Mountain Mechanical over all others, without reservation. They are extremely knowledgeable, honest, friendly, and caring.
Lauren E.
10/03/2013 12:00:00 SA
I had an excellent experience with Mountain Mechanical. Being a new homeowner, I am still getting familiar with all of the strange noises my condo makes. I decided to take a bath and started hear this scary hissing sound, like something was catching on fire. So I go and investigate the closet where the sound is coming from and it appears to be the water heater. When I bend down to look at it, the front panel is halfway off, giving me a glimpse of glowing orange flames. I immediately freaked out and called Mountain Mechanical. A very friendly guy came and checked it out, then explained that I had used up all the hot water and the hissing sound was cold condensation dripping onto the heater. The glowing orange flames, which are normally blue, were leaping around with the hissing because the drops of condensation would momentarily interfere with them. No safety issue.
Seeing how shook up I was, he stayed and had me turn on the heater, listen to the sounds, and then explained those too. He even prepared me for ticking sounds from the baseboards in the winter. I will be calling them again to schedule an inspection, and will keep their number handy.
Called out for broken water pipe between my 2nd floor and third floor bathrooms. Pipe had burst and Mountain Mechanical
Took care of the repairs in short time at a
Fair price. After my ceiling caved in. No
Thanks to State Farm insurance that gave
Me problems with coverage from start to finish. I finally repaired the Sheetrock, tape and knockdown texture myself. Needless to say I'll be shopping for a new insurance company. As for Mountain Mechanical.... thanks for your prompt and professional services.
We called Mountain Mechanical to evaluate a CO leak from our boiler. After discovering we needed a new heat exchanger, their technician, Gene, left after 15 min to start the warranty process ($350 callout). After a few days without heat, we ended up calling our boiler's manufacturer to find out no photos had been submitted, nor was the claim followed up on. We did this ourselves to speed up the process. Once the part was en route, we called the company to get a quote for the work. We were told $2290 as a flat rate - they specified they are a flat rate company - and that the job would take 6-8 hours. This equates to roughly $375 per hour. This seemed quite high, so we requested more information regarding their pricing structure (their competitors run around $160/hr). We were told this was simply the price for the labor and the technician's time spent calling the boiler manufacturer (which we had done a good portion of). At this point, we had been without heat for a week. We found an open appointment with Anchorage Plumbing & Heating for $160/hour and told MM we were thinking of taking our part to them for the install. They entertained the idea, but wanted us to pay them for their technician's time spent on the phone, which apparently, they have hourly charges for instead of a flat rate. When we requested the technician's call logs to justify the fee they wanted, they suggested we use another company in order to keep things amicable.
In the end, we obtained our part from MM and used Anchorage Plumbing & Heating. They did the job in 2 hours for $333. I will never use Mountain Mechanical again. Between the hassle, ridiculous price and amount of attitude we got, they are not worth the call!
Heater fan went out friday night. They called right back said they were crazy busy. 8:02 Monday morning they got the job done. Thanks guys !!
Quentin and John spent 7 hours making plumbing repairs to almost everything in our house that has water running through it. They were on time, polite, thorough, and took the time to explain their work to me. I am grateful for their work.
I would look elsewhere. These guys don't do great work. Sort of half ass. Plus, not super responsive. Called at 8 am as soon as they opened bc no hot water. No assurance they will come out that day. They don't even call back until next day. Other outfits in town do good work, same prices and more responsive
My parents (both in their 70s) purchased a new on-demand water heater 2 years ago for a little over $10,000 from Mountain Mechanical for their home. One year after it was installed it stopped working and took over a week and half for them to get it working. They did not charge because it was within a month of the warranty. But now after only 2 years it stopped working again but this time they were charged over $700 to repair it. I highly suggest people do their research when selecting a business. These systems are supposed to last over ten years so this seems ridiculous. I would definitely not recommend Mountain Mechanical.
Although MM seems to have a bit of a bad reputation around town, I've been using them for years for minor and major repairs/installations for both plumbing and HVAC and haven't had any problems. They have shown up on time, acted professionally, and the prices have been reasonable (perhaps a touch higher than others, but for the other two attributes that's ok).
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