Best Water Heater Repair in Anchorage AK

Awesome customer service and HONESTY over the phone - he was booked out a little, bit I will definitely call him next time.

So no one was available to work on my boiler after hours and when I got in touch with someone they didn't have experience with my setup.  However they recommended Bill and they were right.  Not only did he fix the issue with my boiler, he explained why it was malfunctioning on a timely basis for my tenants.  He is upfront, kind, and very personable when making small talk.  

Definitely someone to call for repairs

So let me tell you my experience with MM over the last fe months. It started with some faulty wiring with my old system. It was memorial day weekend, I know right, it couldn't have happened at a more inconvenient time but I digress. So I happen to come home early from a camping trip and when I got home I noticed that my circulation pump was running. Didn't think anything of it till the next day and found that not only was it still on the system was radiating a lot of heat.
So I called MM and was told that one of their service people will call me back when they were on their way. Matt (owner) called me back within minutes and instead of just coming out and charging me a hefty fee, Matt did kind of a triage with me over the phone. What he was doing was trying to save me money by helping try and figure out what was going wrong and maybe fix it myself. Unfortunately we weren't able to figure out over the phone. Matt came out and was able to find the problem right away. It was a wiring problem that if left any longer could have been pretty disastrous (meaning possible fire).
Fast forward a month to June and now I'm in the market for a new system (mine needed updating was 15 years old and it was a Munchkin). I attempted to get quotes from three different companies one was the company that did the original install, one was considered the top rated company on the Home Finder app and of course the third was MM. Well to cut to the chase, the first two failed to follow through with their quotes (meaning I never got them!). Once I decided to go with MM I called to set up the install date told them what I wanted and thought I was all done. Well a few minutes later I get a call from Matt and he lets me know that the water heater I chose although very good was very expensive and excessive for what my needs were and offered and alternative which would in turn save me $600! Of course I went with his recommendation.
Here it is August and just had the install only took one day (sooner than projected). Matt and one of his employees were very professional and thorough. They did an outstanding job and I am very pleased with their work. I've attached some photos of the install with before and after pictures.

I'm totally satisfied with Discount Mechanical Plumbing and Heating!! Reggie was my technician, he's extremely knowledgeable, his professionalism exceeded my expectation,  he's very honest, and he explained what was needed without trying to make me pay for unnecessary things. I was highly impressed with his punctuality and his politeness. I highly recommend Discount Mechanical Plumbing and Heating.. Simply the best!!

I must say I'm very disappointed in this organization. While they are competent enough at what they do their billing practices and business practices in general leave much to be desired. The manufacturer of my boiler recommended HM so I called them. They responded quickly but the tech they sent didn't understand our in floor heating system so he called a second tech who was here for about 40 minutes. My bill was $496! It was explained to me that I was billed $134 because the first tech needed help from the second tech. When HM returned 5 weeks later because things still weren't fixed I decided to call and complain about this since they sent the second tech this time and he downplayed his role from the first visit. The manager listened to my complaint and assured me she would get back to me but she never did. Also the tech upon leaving recommended additional work to extend the life of my boiler and promised a call with an estimate... He also never called.  So...$614 later and all they did was adjust the pressure in my in floor system and adjust the temperature of my boiler.

We have used Extreme several times before and recently used them again for issues with our water heater.  They were booked up but said they would get out as soon as possible to look at it.  Matt, one of the technicians came out and diagnosed the problem quickly.  He found some other valid issues, offered some suggestions while he was there.  He was awesome and took care of them right then.  He ordered a new water heater and Tyler came out two days early to install it.  These guys are great and really know their stuff.  Like Matt, Tyler was friendly, professional and meticulous.  He got us up and running in no time and the bill was very fair.  We highly recommend these folks to anyone who wants great service or repair to their heating, air conditioning or plumbing issues.

I kept hearing the commercial on the Radio that says Remember the name, Living Waters, Living Waters....  So I called them.  I had a plumbing quote to re-replumb our 4 plex in south anchorage for $7,200 which seemed high given it was a 3-4 day job for 2 people.  Jeffrey answered the phone.  I asked for an estimate and the first thing that struck me as Odd is he says I'm not sure if we'll CHARGE for the estimate, but someone can check it out soon. I've never been charged for an ESTIMATE in my life.  12 minutes later, he calls back.  He said he spoke to the boss and had a ballpark figure for me.  He asked how many fixtures I had in the unit.  17 I told him.  He says Ok, he was Right on then- It will be right at $80,000. I was stunned but I thought he said $8,000.  Finally I asked Did you say $8,000? No.  The estimate was EIGHTY THOUSAND dollars- for a 4 day job!!!!  

My biggest issue is that they are running around using the name of God to their advantage Living Waters is a reference to Jesus Christ.  An $80,000 estimate is about $73,000 higher than it should be.  There is nothing charitable, kind or neighborly about that.  No christian values emanate from this.  I was shocked and expressed that to Jeffrey.  He didn't offer to come look or allow me to speak with the boss that gave this un-Godly estimate.  He didn't budge- $80,000- take it or leave it.  

Since then, I have spoke with 3 professional plumbers.  They have all said the same thing Living Waters is a rip-off!  They price gouge and do poor quality work.

In their commercial they say Remember our name.  You bet I will!  They forever will remind me of the time they tried to rip me off.  
Don't waste your time calling them.  They might even charge you for it.

No one ever showed up for tthe job. Keeps saying he will be here. No show. Only one person even asked about the job. A huge waste of my time.