Best Water Heater Repair in Anchorage AK

I have designated First Class Plumbing and Heating as my only plumbing and heating service provider.  Shawn is absolutely wonderful!  He is very knowledgable, efficient and highly professional.  I would, and I do, recommend him to all my friends and family.  The office manager, Joelle, is always professional and ensures I have appointment times that work best for me.  Shawn always shows up at the scheduled time and gets the job done!

I've used First Class for a variety of jobs ranging from complex full bathroom plumbing remodeling and simple fixture change outs to heating system service.  I have never been disappointed!

Definitely a 5 star business!

Summit was great! He communicated via text to help diagnose what was going on, arrived on time, and charged a fair price. I had a second issue arise a day later and he helped me solve it myself over the phone! I will definitely call Summit Mechanical the next time I need a plumber

Started off the New Year without heat...memorable start to 2019! Called on the 2nd and the person answering the phone (Rosalind) was friendly and awesome empathizing with my sadness of no heat lol
Sent out Keegan to come out and fix...um this guy is AMAZING to deal with! Very friendly and knowledgeable in his work! He'll answer the twenty bazillion questions you might ask and explain everything well. Make sure you use this company and be sure to ask for Keegan as he's the best!!!

Horrible communication all around. After the technician showed up last night w/ no parts in hand to fix my water heater (previously ordered), I was told that the Manager Scott said I could make an appointment for anytime today that worked for me and he would be here himself. I chose the first appointment this morning, to which I was given a 1030 time. At 1030 w/ no tech/Manager at my house I called the office to be told Scott was in a meeting. I asked when he would be here for my 1030 appointment, I was placed on hold. Office staff came back on the line and said Scott just left to the warehouse to pick the part up, he would then be to my house in 25 mins. WHY did I even make an appointment!? WHY did the tech/Manager Scott say he'd be here at 1030!? Why did the tech/Manager Scott not pick the part up before my appointment!? Why did I have to call the office earlier in the week (Tues/Wed) to check & see if the part had arrived yet, only to be told it had!? How long was this part sitting there prior to me calling!? This place needs to accept accountability and fix all the things wrong w/ it. Who runs this crap show & where is the over site!? Unacceptable customer service and half-fast mechanical service. I certainly wouldn't choose this place if given the option. Unfortunately, for me I have a home warranty and they contract w/ Discount Mechanical. I assume my home warranty contracts w/ the lowest bidder, and in this case you absolutely get what you pay for....

Very good customer service.
Was in the market for a new boiler and water heater, called three different companies, Heatsource being one of them. The person that came to my home was very professional and very nice. He even gave me one of the quotes I asked for right on the spot. I did not end up going with them due to other circumstances but their customer service was very good,

I met these guys through our Builder MGJ Building Group, Inc. they did a lot on the Heating and Ducting work on our new home construction.  I worked with Shane the owner who was always good about explaining all aspects of our build's heating and hydronic in floor heating system.  

Well the condo we rent out now I got a text that they weren't getting heat to their showers or kitchen, the boiler was hot though so I called Extreme.  Elliot in dispatch said she could get a tech out between 11:00 and Noon.

I told her that I could meet the tech to let him in since our condos are secured and have the tech call me 20 or so mins before he gets there.  He called about 11:30 saying he was on the way.  I met him right at noon and he started trouble shooting the problem.

Transfer Box Replaced and Pump Replaced all is working as it should again. I have 2 of their techs numbers on my cell phone.

I kept hearing the commercial on the Radio that says Remember the name, Living Waters, Living Waters....  So I called them.  I had a plumbing quote to re-replumb our 4 plex in south anchorage for $7,200 which seemed high given it was a 3-4 day job for 2 people.  Jeffrey answered the phone.  I asked for an estimate and the first thing that struck me as Odd is he says I'm not sure if we'll CHARGE for the estimate, but someone can check it out soon. I've never been charged for an ESTIMATE in my life.  12 minutes later, he calls back.  He said he spoke to the boss and had a ballpark figure for me.  He asked how many fixtures I had in the unit.  17 I told him.  He says Ok, he was Right on then- It will be right at $80,000. I was stunned but I thought he said $8,000.  Finally I asked Did you say $8,000? No.  The estimate was EIGHTY THOUSAND dollars- for a 4 day job!!!!  

My biggest issue is that they are running around using the name of God to their advantage Living Waters is a reference to Jesus Christ.  An $80,000 estimate is about $73,000 higher than it should be.  There is nothing charitable, kind or neighborly about that.  No christian values emanate from this.  I was shocked and expressed that to Jeffrey.  He didn't offer to come look or allow me to speak with the boss that gave this un-Godly estimate.  He didn't budge- $80,000- take it or leave it.  

Since then, I have spoke with 3 professional plumbers.  They have all said the same thing Living Waters is a rip-off!  They price gouge and do poor quality work.

In their commercial they say Remember our name.  You bet I will!  They forever will remind me of the time they tried to rip me off.  
Don't waste your time calling them.  They might even charge you for it.

No one ever showed up for tthe job. Keeps saying he will be here. No show. Only one person even asked about the job. A huge waste of my time.