Best Thermostat Repair in Detroit MI

The company was on time, courteous, and professional.  Tom the plumber suggested additional improvements to the overall system.

Very fast, very neat, and professional.

It was raining quite hard the day they came to my place for a service visit, and I certainly appreciated the fact that they laid down a walkway of tarps so as not to destroy the carpet with muddy footprints as they traveled back and forth from the bathroom to their truck.

They were nice guys; courteous, and all business - they did the work, and got out of there as quickly as possible.

I'd use this guys again in a minute. They're like plumbing heroes.

I cannot say enough great things about Kip and Good Helpers Heating and Cooling!!!

My heat went out right before Christmas. I had 3 different repairmen over; all of them thought they had it figured out...only to have my house be cold three days later. I was at my wit's end and was venting about it, and a friend referred me to Kip. Needless to say, I was frustrated and tired of getting the run around when it came to my furnace. Kip offered to come over and look at it for me. He was beyond polite and professional, diagnosed the issue right away, AND fixed my furnace! He even called back the next day to make sure it was working. I would recommend Kip and Good Helpers to anyone looking for quality work at a fair price!

I initially contacted Warkentin as I wanted to install a sump pump. They came out and quoted a price and although they weren't the cheapest, they came highly recommended. After I gave them the go ahead to do the job, I decided to waterproof my entire basement. As this is out of their realm, they recommended a few places to me and also advised me to ask if they still installed the sump pump afterwards would it affect the waterproofing warranty...which it would. Thanks to this piece of advice from Dawn.
Dawn recommended that I have the same company install the sump pump, which I ended up doing.

Flash forward a couple of months and I had decided to remove a tub and replace it with a shower. This would require changing the plumbing and setting a shower base. I contacted Warkentin specifically based on Dawns integrity with my previous issue. Her team came out and ran pipes and move the floor drain. As the shower walls were not yet installed, their plumber said he'd come back to set everything to the proper depth and ensure they were aligned properly. Once the walls and tiling were up, I contacted Dawn and she sent someone the following day.

Very happy with their professionalism, integrity and efficiency.

Would have no hesitation in recommending them.

They explained to us about our drain system and how it was failing, showed pictures of everything and provided pictures on the write-up.

Friendly, professional, and most importantly (for us at the time) efficient!

Hopefully we don't have to do business with them again, but if we need someone we will know who to call!

It saddens me to be giving this company a 2-star rating.  This was my experience.

I needed an electrician to remove a wall fan, venting my kitchen to the outside.  I yelped an electrician, and got 5 added quotes from Yelp.  Darin, the owner of Burton HVAC, was the very first response, and he gave me a low-ball quote of $85 fixed rate.

Well, they weren't rated on yelp, and had zero reviews.  Their page said they had been in business for 19 years, and had electricians on staff, among others, so I decided to try googling the company to see if I could find anything else out about them.  They had 5 5-star ratings on google.  This being said, I assumed they were trying to increase their presence on yelp, by taking a loss on a few projects in order to get some 5-star reviews here.  So, I decided to give them a try.

I called the number given in Darin's response, only to be met with Hello.  It took me aback, and I had to ask twice if I was reaching Burton HVAC.  I was, and Darin said he could come straight over!  Unfortunately, it was a Wednesday or Thursday when I called, and I told him I would not be available until the following week.  He could choose his date and time to visit, but it couldn't be Monday.  Darin told me Tuesday at 1pm would work for him, so I put his visit on my calendar.  He also asked me to text him my name, address, and the time and date of the appointment so he could add it to his calendar later.

On Monday, I received an invoice via text for the services he was going to provide.  I've never been billed before meeting the service provider before.  And on Tuesday at 11:47am, I received a text message saying that my appointment at 1pm was 'coming up'.

At 1pm, my son took our dog and left the house for an hour trying to get him out of the way during the service call.  No one had arrived at that point.  At 2pm, my son came home from lunch with our dog, and was surprised to see the fan still in the wall.  I had not received a phone call or any communication from Burton HVAC at this point.

I texted Darin and said Weren't you supposed to be at my house at 1pm today?  His response was Yes I was sending a technician your way and he should have been there at 1:00, let me see what's going on.

Darin called me 10 minutes later to tell me his technician was working on a job that was running over, and he still needed to do another job after that before he could see me!  He then stated that he would just come over himself to do the work.  I said that would be fine, and then he told me that it would be another 2 to 4 hours before he could make it to my house.  I clarified with him that it meant he would be arriving at my house sometime between 4pm and 6pm.  Darin then asked if I would like to be kept in the loop, and I told him Yes!  Please let me know what is going on.

Well, 4pm came and went, 5pm came and went, and 6pm came and went, and STILL no contact from Darin or anyone at Burton HVAC.

At 6:24pm Darin texted.  It read Okay if it's not too late I'll be heading your way.  That will put me there at about 7:30

My husband was home, and was definitely not happy with the way things were going, but at that point I just wanted the work done.  I was not confident that the guy would be able to be on time on any other day, and I didn't want to waste another 7 or 8 hours waiting again, so I told him We'll be here.  And he responded with On my way!

Well, as you can guess, 7:30pm came and went without word from Darin.  At 8:04pm, Darin texted I'm about 5 minutes away.  He arrived by about 8:15pm... for a 1pm appointment.

Darin and his co-worker were very nice.  They were obviously having a long day, but still trying to do the best job they could.  I realized after they arrived that (I'm 99.9% sure) neither one of them were electricians.

They worked really hard to remove the fan from the wall of my house.  It was in there good.  Then, they just cut and capped the live electrical wires and dropped them in the wall of my house!  An electrician would have known that doing that is a violation of building codes.  My husband knew it, but at the time, I did not.

Anyway, the two gentlemen both worked hard while at my house.  The fan is removed.  They even put a towel in the hole and taped a bag over the opening to keep bugs, etc. out until we can have the gap sealed properly.

After they left, I returned a microwave cart to the area below the fan, and plugged it into the electrical receptacle there.  After their visit, there is now no power to that receptacle.  We now need to have another electrician come out to properly remove the electrical wires in the wall and fix the outlet for our microwave.

I feel Darin bit off more than he could chew with my job.  He needed to send an electrician & if one wasn't available, he should have rescheduled.  Or perhaps he should have never quoted my job in the first place.

Slimy business practice of upselling services.  I have an annual maintenance plan for plumbing and water heater. The technician who came misrepresented the price of installing a lid on our sump pit. Told me around $100+ but after the install was completed, charged me $656. I was not emotionally prepared for that amount. Had I known it would cost that much, I would not have agreed to it and just buy a thick piece of wood or cinder block from Home Depot to cover the sump pit. I am pissed that the technician did not tell me upfront how much the total cost of the install. Will definitely not renew the annual plan. Hate these slimy tactics of upselling

I waited 2 weeks for someone to come to my house, I explained I had a specific time frame that I needed my furnace replaced and central air installed as well as duct work fixed and they agreed to come out. I explained how difficult the work was going to be and they still agreed to come out. The appointment went well, the contractor told us he would be discussing the project with his boss and get us a quote in 3 business days. Well - three days came and went. I called the office because I have a specific timeframe to get work done. I was told someone would call me right back, I left my cell number since I was at work.  The sales person called my home phone and left a message and said they are too busy to take on this project at this time. Now why would they agree to come give us a quote if they were too busy? Waiting for this company has cost me 3 weeks of my timeline. I am sooooo disappointed.

Gill's installed a carrier furnace for me and the secondary heat exchanger went out on us. The company had issues with this furnace and had made an enhanced warranty for it. After DTE found the issue I called Gill's to have the issue corrected since he was the one that installed it.Carrier's warranty covers the part plus labor but Jim the owner told me carrier does not pay enough for him to fix it and wanted an additional 800 for labor and the part was covered by carrier company.Carrier recommend Expert heating and cooling to do job with not cost to me. Way to look out for a long time customer Jim, left me with no heat and basically told me to bite it and find someone else willing to do the job.I will never use this company again. lesson leanered ,use a company that stands behind what they sell.

Gary and his team were great!  They installed 2 large generators for me. Everything was done on time, follow up was excellent.   They handle all of my preventive maintenance as well.  All of my emails, questions and requests are always handled in a timely manner.   Everyone from the office staff to technicians are friendly and professional.

Hot water line on our rented Reliance tank developed leak. It was right on the elbow on the pipe coming out of the Reliance installed tank for which we generously pay almost $100 every quarter. The leak was enough to cause flooding in our basement, entire floor will have to be replaced.
But that is not the reason for the review. The real reason is trying to reach Reliance for help. Tried to reach them whole Saturday, whole Sunday to get the elbow replaced so we could have water in the house (had to close main valve to stop leak). No answer at all from any number called, tried the sales line, billing line, they are all useless. Finally decided to call different plumber who fixed the leak. Thank you Reliance for absolutely nothing. That tank of yours is coming out and you can keep your crappy service for yourself.