Best Thermostat Repair in Dallas TX

We have been disappointed with our experience with Rescue Air. On a hot July night, around 10pm, I called Rescue Air with a broken AC. They claim to offer 24/7 service and even priority service to members of their maintenance club, which we are. No one visited our home until the next day around 10am.

The people (call center?) we spoke to on the phone the three times we called and multiple times we used their text message service were unable to do anything more than try to connect with the three technicians that were supposedly on-call, and failing that, page them with our problem and info to prompt a callback. Every time we called, the customer service rep was unable to connect with any of the techs and said they had paged our info out. Each time, the CSR promised we would hear back from a tech shortly. We never did, until the next morning.

Frustratingly, we have a small office where we have separate air conditioning via a mini-split. Had someone communicated that they couldn't come out until the morning we would have set up an air mattress in the office. But we felt confident (24/7 service, maintenance program members) that someone would be at our home within an hour or two, so we stayed awake waiting for the call. We faded in and out through a hot summer night without air conditioning trying not to miss a phone call or knock at our door.

When the technician (Gary? Greg?) did arrive the next day, he rectified the problem quickly and had the parts necessary on his truck. We paid $237 for the repair (a contact replacement) after the discount we receive for being members, for which we pay $11.95/month. The technician was friendly and seemed blissfully unaware that we had been on the phone multiple times with CSRs. I am certain he did in fact know about our troubles and provided friendly & fast service nonetheless.

It's worth noting when we had spring AC maintenance service, the technician had noted at that time that this exact contact may make it through it summer. So, we knew there was a chance our AC could break down before our next service the following Spring. This is exactly why the maintenance program, complete with 24/7 priority service, made sense for us. Since we didn't get what we paid for on that front, I'll be looking for a new company for a maintenance agreement.

Another point of information: we had Rescue Air quote us for a mini-split in an office. He insisted we didn't need a mini-split and that some extra ducts & vents would do the job. We have expertise in HVAC world and we knew the solution we wanted was a mini-split. He quoted us nearly $8,000 for a single-room 1-ton mini-split...which is absolutely bonkers. We received quotes from several other companies and Rescue Air's quote was by far the highest. We had a company come out and do a beautiful, clean install the same exact equipment Rescue Air recommended for $3,000. My guess is that the Rescue Air team doesn't like to install mini-splits for whatever reason, or sees them as an opportunity to make a nearly unethical amount of profit, which is why the price was so high.

Both technicians we interacted with (our AC service and our AC repair) were friendly and knowledgeable. Both visits happened during the COVID-19 pandemic and they wore masks and kept their distance from us. The professionalism and knowledge of these techs is why Rescue Air is getting an average rating from me. I would compare my experience with Rescue Air like having terrible service at a restaurant but the food is pretty good. The chef still deserves some credit. In this case, the techs deserve credit for their hard work but the business operation overall leaves a lot to be desired.

I appreciated that they called before coming in. They even arrived early! They were upfront about the charges and the customer service was fantastic. I would recommend them to a friend.

Ricky Morris is the best! Because of his expertise, he was able to fix our air conditioning problem quickly and efficiently. He was very professional. I highly recommend this company!

Jeff is a professional and all around great guy. I redid my kitchen and had to do some major work (to me anyway) with the plumbing. He showed up on time, did a solid job, and stuck to price quoted. I will certainly be using him again when I get into my bathrooms. Highly recommend.

I had a faucet that needed to be installed in my kitchen sink. I purchased the high-end faucet, soap dispenser and hole covers (I have a 4 hole sink but just 2 appliances to install). James came out and gave me a quote - he was very professional and friendly. The staff at the office was very communicative and friendly as well. I hired James to do the job and couldn't be happier. The price was competitive, the work was completed in a timely manner and looks great! He cleaned up all the mess (some that wasn't even his!) and left my kitchen looking great. I would definitely recommend Paschal Air and will use them again in the future. Thanks, James and Pascal Air for a job well done!

Scheduling on the app was easy and convenient!  I love the notification that someone is on the way, too.  My hot water valve had just gotten turned off ‍, but Edward was kind and helpful and showed me how to fix it.  I'll be using this service in the future if needed.  Thanks!

I am not a happy camper. Earlier this Summer, I had KMP come clean out my sewer line. While they were able to clean the roots out where another plumber couldn't, they informed me that my line was broken near the curb that they could not penetrate (they marked the spot with paint on the grass and curb) and the sewer line was going to have to be replaced from the house to the street at a cost of $4,700. What they didn't tell me and what I found out from a friend was that any breaks within 5 or so feet of the curb was the responsibility of the City, as it's within the City's right-of-way. The City of Arlington got it repaired, at NO COST TO ME, within 3 days. So, if I had just given KMP the OK to fix it, I would have had my yard torn up, a tree would have had to be removed, my mailbox would have had to been relocated, and I would have been out $4,700. Hhhhmmmm, the City of Arlington repaired it for FREE. So, why didn't KMP tell me to call the City? Surely they know the code. It appears to me they just wanted the $4,700 job!

I mailed this letter to Baker Brothers in February and still have yet to receive a response...  so use them at your own risk.

February 16th:
I wanted to communicate my dissatisfaction, and upon reading some reviews, realize that the issue seems to be an ongoing problem.  On Sunday January 22nd, my toilets backed up and my boyfriend called your company to get more information.  He was told that there would be a charge for coming out on Sunday, but if they came out on Monday morning that fee would be waived and I would only be charged just a $39 fee.  He was told that your plumber could be at my home around 8am.  We agreed to that and my boyfriend let his employer know that he would be taking 4 hours off on Monday morning (so he could handle this on my behalf.)  My boyfriend called me at 10am and said that he had to leave to go into work.  A short time after that (at 10:20am), I received a call from your office sharing that the plumber was on his way to my home.  I called off my sales meeting with my staff, left my office to go and meet your plumber.  He arrived at 12:40pm.  He arrived at my home over two hours late and not even a phone call, or an apology when he showed up at my front door.

Beyond the lack of complete disrespect for my time, the 'discount' promised on the phone on Sunday wasn't accurate.  I should have called my original plumber and had them come out on Sunday and I would've been charged the same amount and saved my boyfriend's 4 hours time off and my 3+ hours time off and lack of productivity.

I got multiple quotes and had multiple companies come out and A#1 was not only the most reasonable price, but they also took the time to explain options other than replacing the full unit...  I feel like they're big enough to not have to push a full replacement on every customer.  Thanks for the great service.

I highly recommend Xtreme Air Services. They have EXCELLENT customer service. Every single person I've dealt with at this company  put my satisfaction first! My AC went out and they came out the same day and repaired it! I made the decision to go ahead and replace the entire unit. They came out two days later to install the new unit and did an excellent job. THANK YOU XTREME AIR SERVICES!!

Loved the customer service.  Phone call to know they were coming including an email. The plumbers were great and answered all my questions. Plumbers were outstanding and even cleaned up the mess. Highly recommend and will use them again.

Jeff was fast and efficient. He had our problem fixed in no time and we slept safe the same night. I will definitely use him again if we have any heating and air issues.

I hired Make Ready Repairs to patch drywall on the ceiling and a wall after plumbing repairs, and while unfortunately the first crew did not get the finish correct the first time, they were professional and returned to finish the job correctly.

I gave them 5 stars for their professionalism in handling the matter and I'm happy with the final results.