Description
Finding a reliable contractor for your indoor comfort needs shouldn't be difficult. Since 1956, C. Woods Company has provided top-of-the-line plumbing, heating and cooling solutions to the residents of Smith County, TX. Our team is available 24 hours a day, 7 days a week, holidays included. Our technicians are licensed, background checked, and receive continual training on the latest equipment and methods to ensure you receive the best service possible. Working with the pros means that you'll enjoy fast, efficient service, done right the first time. We will educate you on your options, and then work with you to decide on the right solution for your needs and budget. We always go the extra mile to make sure you are happy with our service.
HISTORY
Established in 1956.
For the past 60 years, we have been tackling indoor maintenance challenges ranging from drain cleaning to furnace installations to AC tune-ups. In those decades, we have we have gained a great deal of experience to know what works and what does not in any given situation. You can trust that when you call us for service, we will have the right solution to meet your particular need. Experience isn't the only thing we have gained since opening up our doors. We have developed a loyal customer base, and continue to receive referrals from friends and family members. We believe it's our commitment to top-notch customer service and high-quality workmanship that keeps our customers coming back and referring us to their loved ones.
ABOUT BUSINESS OWNER
Since 1956, we've been providing high quality solutions to homeowners and business owners in the Tyler area. In that time, we've learned the ins and outs of the industry to know what works and what does not in any given situation.
SERVICES
Emergency Services, Garbage Disposal Repair, Toilet Installation, Air Duct Cleaning, Air Duct Repair, Bathtub & Shower Installation, Commercial Services, Drain Cleaning, Electric Furnace Repair, Faucet Repair, Garbage Disposal Installation, Gas Furnace Repair, Heater Installation, Electric Water Heater Repair, Gas Water Heater Repair, Hot Water Recirculation Pump Repair, Sump Pump Repair, Tankless Water Heater Installation, Water Heater Leak Repair, Pipe Repair, Residential Services, Sink Installation, Thermostat Repair, Water Filter Services, Water Heater Repair, A/C Repair, Heater Repair, A/C Installation, Air Duct Installation, Backflow Services, Bathtub & Shower Repair, Drain Installation, Electric Furnace Installation, Faucet Installation, Flame Sensor Repair, Gas Furnace Installation, Gas Line Services, Electric Water Heater Installation, Gas Water Heater Installation, Hot Water Recirculation Pump Installat…, Sump Pump Installation, System Maintenance, Tankless Water Heater Repair, Pipe Installation, Leak Detection, Sewer Services, Sink Repair, Toilet Repair, Water Heater Installation, ,
Reviews
Just began service with C. Woods Company. So far, so good. I called and scheduled a regular service for my air conditioning unit. The company responded promptly and the person on the phone recommended they also look at my heater.
The day before the appointment I got a text message asking me to confirm, and the day of the appointment I got another text message telling me who would be arriving at my door.
The bad news, for me, was that the heating unit for this house needed some work. The price was, perhaps, a bit on the high side, but this is not an area where I am trying to penny pinch. I find C. Woods to be prompt, reliable, professional and quick to diagnose and fix the problem.
I would recommend.
Update on recent review
The owner of C Woods did reach out to me, and we resolved our differences. He listened to my complaint and was very courteous.
!
Jason H.
02/08/2022 12:00:00 SA
Had them out to our home to install 2 new toilets, a kitchen faucet (all of which I supplied) and a safety valve on my water heater, $1500+ later which is by their own admission was about 30% higher than others..Had to have both toilet flanges replaced at more expense even though it was their mistake and one toilet now is loose and rocking around again. Call someone else that can do the work right and doesn't have to charge high prices to pay for the fancy trucks they drive
Initially, I reported a positive experience. From scheduling to Jason's prompt service call and professional demeanor. He identified the problem quickly and the part was ordered.
Issue: The Repair Estimate
Beware part price mark up! Disclaimer: I attempted to reach the owner to discuss before leaving this updated review. In fact, I was chatting via yelp with Chad W: Owner, but it turns out he's the Marketing Director.
Chad stated that he didn't handle that end of the business (part pricing/ordering) and that I'd have to call the office.
In response, I spoke to a Jessie who said she would have the actual owner contact me. Another female employee (not the owner) called me to inform me the part was in and inquired as to setting up the next service call. I explained that I first wanted to obtain the actual part number and price, as I felt the repair estimate was exceptionally high.
Several minutes later a Mark called me and asked me if I wanted to set up the service call, or not. I asked if he was the owner. He said he was the General Manager. I shared my experience and concern regarding part price mark up. He held the position that $337.78 was competitive for a Hot Surface Ignition Glow Bar repair. I declined.
At 10:00 P. M. We realized our air conditioners were not working! We called C. Woods and they immediately came out, found the problem, and fixed it. Thanks to C. Wood's 24/7 service, we got a good nights sleep. We are a new very satisfied customer.
Once again, on a very hot day, CWoods came to our rescue within an hour of when I called them with an SOS. The gals in the office were very helpful and pleasant and they called and sent an email when the technician was on the way. Michael arrived, assessed the situation, and had us up an running as quickly as he could. We remain very satisfied customers.
Ethan P.
03/06/2021 12:00:00 SA
Great company! Would highly recommend. Very prompt and helped out in a time sensitive situation.
Nick H.
09/11/2019 12:00:00 SA
Charged over three hundred dollars to install a garbage disposal that I provided.ridiculous overcharge.they present you with a written quote before they do the work so if you do not sign they do not do it. When I called their office to complain about the exhorbitant price a guy told me hey,you agreed up front,you didn't have to use us. I was not present when this happened,my wife was there alone and signed the paper not knowing that the amount was outrageous. The guy in thee phone started telling me about all their overhead and they have to make a profit etc.
The job took less than one hour .as the cwoods guy said, we had the opportunity to decline. Had I been there that is what would have happened.300 dollars an hour and I provided the disposal.
Moral of the story is buyer beware.they did a good job but their price is ridiculous.
Brice K.
05/07/2020 12:00:00 SA
They broke my sink the. Told me it can't be fixed, you gotta buy a new one. I had a friend come over he fixed it. They installed my A/C unit and the fan was wired wrong it was blowing backwards. The guy was watching YouTube videos to figure out how to install. I will never use them again. They may have people licensed, but that is not who will come to your house.
Kindly communicated with us when we were in an ice storm crisis situation with broken pipes. Came on time and gave us updates. Very professional and thoroughly described the issues repaired on the invoice, so we had a record of what had been done to repair our problem. A bit pricey but worth it. Jane, who handles the calls, is especially smart and terrific.
Will not ever call them again! Had septic issue and very friendly guy came and spent a couple hours removing toilet and snaking one bathroom. Was told there was an issue in master bath with a lid in shower trap hindering drainage. He went in master but guess he didn't do anything to fix it. Turns out problem under toilet on other end of house was a full septic tank. Guy said sorry, I snaked the whole house and it was a septic tank issue. Bill 420.00. Following day, septic tank was emptied by AAA sanitation (5 stars!!!) and than tried master shower and still wouldn't drain. Called CWoods back and talked with supervisor and he said that would be a separate charge. I gave one star cause the guy was pleasant and did clean up very well after himself!
Victor C.
07/07/2019 12:00:00 SA
Updated review- Thank you very much for helping me out- I appreciate the quickness that y'all came out and the profesional that you showed. Quickest responding company I've worked with!
Loved the customer service. Phone call to know they were coming including an email. The plumbers were great and answered all my questions. Plumbers were outstanding and even cleaned up the mess. Highly recommend and will use them again.
This company way overcharges for services.. We need a new central air system soon and they quoted us about $9,000 for that. We've had 1 other company come out for a quote since and they gave us a quote for $6,000.
Patrice Anne S.
3/30/2018
Bernard handled repairs in our three commercial central units recently. He also worked on out units last summer when we had a coolant leak. Both times he was quick and courteous and did a thorough job. We appreciate also that the same person came both times. This really puts you at ease when you're already anxious about the repairs.
C Woods , awesome customer service. Ontime, friendly, honest. Have used them for 5 years. Thank you.
Charles B.
08/04/2019 12:00:00 SA
A/C went out Sat nite..called and got appt.for Sun at 8am..tech showed up on time and had ac up and running in just a short while..thanh you C Woods and Michael Ragsdale! Fast efficient and friendly service!
J. W.
07/02/2018 12:00:00 SA
The office staff was very friendly. The technician was very courteous and arrived exactly when he was scheduled. However, my toilet had just started to leak where the supply line enters the tank. I was told I needed a new supply line. Then I was told I would have to have a new stop valve installed, because the supply line would not fit the existing stop valve. After all of that, it still leaked! I was then told a new flush valve needed to be installed. So after well over $400, it was finally fixed, when I strongly suspect the valve was all that needed to be replaced.
Don't guarantee their work. Office staff is rude. Overpriced and don't fix issues while they are there, causing you to have to call them back multiple times - all of which they charge for and could have been fixed on the first service call. Don't use them unless you want to be ripped off. Called another plumber and they fixed the issue right the FIRST time.
Our garbage disposal clogged up within a week of Thanksgiving, and C. Woods was the first plumbing company to respond to my request for quick service. They could send a plumber the next day at the times I requested for my schedule, and even called to let me know when he was on the way. Larry was our plumber and the first thing I noticed was that he wore shoe covers to protect my hardwood floors. He immediately started working on the disposal and it was definitely clogged! Within 20 minutes the job was done and he thoroughly cleaned inside the cabinet under the disposal. He explained that the disposal is undersized at 1/4 hp instead of the 3/4 hp required to completely pulverize food waste, but he did not try to pressure me to buying a new, larger unit. I'll be calling C. Woods plumbing whenever I need a plumber.
We called C Woods for an issue with our gas heating system. The heater has an automatic pilot light, but the pilot light was not lighting. There is also a zoning board connected to the system. Not being an expert in any of the above or really knowing anything about it at all, we had to have someone come out. We were told by the women in the office there would be a $90 diagnostic fee. We agreed and were told someone would be out later that day. The service man arrived and inspected the system. The problem was simple, our zoning board was in emergency heating zone and needed to be in regular heating zone. All it took to fix was an easy flip of a switch on the side of the board, which we had no idea was there. After the flipping of the switch, we were informed that an extra $75 would be charged for the minor repair AKA the switch. Puzzled by why it would cost $75 to do something that could be compared to turning your thermostat from off to on, we called the office back. The response we received was I can take $15 off, but I still have to charge you $60 on top of the $90 we were already having to pay. We reluctantly paid, although we felt as it was not a fair price for the repair we got. Needless to say we will not be using C Woods for any other service needs and wanted to inform other potential customers of our experience.
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