Best Gas Furnace Installation in Dallas TX

WOW!! Now THIS is what I call exceptional client service!

Roman arrived at my home within the timeframe provided by a phone call (believe her name is Denise/Debra, she was so friendly!) and from the start, I was so impressed. He is so courteous, friendly, easy to talk to, professional and SO KNOWLEDGABLE! Roman walked me through the entire process, it wasn't rushed, he took the time to thoroughly answer all my questions and even provided information that I didn't even know I needed!

I didn't feel pressured to make a decision. He discussed all my options in great detail and ensured I understood all the various steps and overall process.

Roman was a pleasure to work with, I will definitely be referring this amazing company and specifically Roman - he is incredible and Rescue Air should be very proud and honored to have him as an employee!

A thankless job

I want to start out by saying I had high expectations for Cody & Sons as their reviews reflect excellent customer service as well as excellent productivity. However, my experience was none of the sort. I reached out to Cody & Sons on Friday May 1, 2020 because of the random faint smell of sewer in my home. A pretty straightforward conversation was held via text message that resulted in me providing my information through email to schedule an appointment for that following Tuesday May 5, 2020 between the hours of 1-5pm.

Now because we are ALL going through trying times, I felt compelled to let the company know as I was booking my appointment (on May 1st) that I am a ICU nurse and I can provide mask if needed. Never once did anyone reach out to me regarding this information.

Fast forward to  Tuesday May 5 approximately 2:07 in the afternoon, I called to make sure someone was still coming out and the representative I spoke with over the phone confirmed as well as a separate text message came through confirming the appointment.

About an hour later I received a phone call from Randy who identified himself as the owner. Randy told me none of his technicians felt comfortable coming to my home to fulfill the service because I AM A NURSE. Being a nurse is the most thankless job next to law enforcement. I work OVERNIGHT managing very critical patients with life altering medications, bathing, soothing both patient and family, as well as dealing with the anxiety of bringing ANYTHING home to my toddler and husband. The last thing I was ever worried about was being discriminated against because of my line of work.

Randy felt comfortable enough with the response from his 12 technicians to call me and let me know no one was coming out. This was about the only thing honorable with this experience. This encounter followed with two phone calls from two different technicians saying they didn't know about the appointment, which I kindly let one of them know I made this appointment last week. We are now at 3 pm during the scheduled time a technician was suppose to be here. So at this point I am insulted and disappointed in the community I serve.

I PROUDLY work the frontlines and will continue to work the frontlines. But I want to say this, NURSES, practice with the utmost precaution. I can't say the same about the person next to you at the grocery store, gas station, or the person you handed your card to while paying for your food.

We have a home warranty but we had to wait several days for our appointment. I was getting nervous about all the noises I was hearing from my water heater. I began looking for a company that could come out right away and advise whether I could wait for the appointment or if we were in the middle of an 'emergency'.
I appreciated the speed of their response which was less than 15 minutes. I also appreciated their professionalism and courtesy. They ended up telling me that I could wait for the warranty appointment and made me feel better about my water heater not causing some calamity in my home.
I recommend this company.

Keep shopping.  Say anything to get money then do poor work and no Customer Service by managers

Jeff is in my house right now as I am writing this review. He has spent the last 4 hours trying to remove some ABS that was put down our downstairs toilet drain by our builders. We've only been in this house a year and the downstairs toilet needed to be plunged since the first week we moved in (it's a new-build). Thanks to Jeff's persistence, he found the issue and took care of it so we can use our downstairs toilet again! For the amount of work he did, the price was very reasonable. I asked if I could tip him and he refused. Good, honest work!

I had a faucet that needed to be installed in my kitchen sink. I purchased the high-end faucet, soap dispenser and hole covers (I have a 4 hole sink but just 2 appliances to install). James came out and gave me a quote - he was very professional and friendly. The staff at the office was very communicative and friendly as well. I hired James to do the job and couldn't be happier. The price was competitive, the work was completed in a timely manner and looks great! He cleaned up all the mess (some that wasn't even his!) and left my kitchen looking great. I would definitely recommend Paschal Air and will use them again in the future. Thanks, James and Pascal Air for a job well done!

We have used them twice already after buying a new house in Grapevine. Scheduling an appointment is so easy I thought I was missing something or it was a scam. Apparently they are trying to be like Uber for plumbers. This scheduling app really should catch on for other services. Both plumbers have been very competent and have fair prices. We will use them again and recommend to others!

I'm not sure where we came up with their card, probably from a neighbor, but when we needed a cartridge replaced inside the knob for our tub, we gave them a call. First thing to rub me the wrong way was that he 30 minutes late for our 9am-12pm window. I took off a morning of work for this and I understand you drove from wherever and there was traffic, but give me some notice so I can give my office some notice.

I told him where the water shut-off was for our building, and he disappeared outside for 20 minutes. Once he gets back upstairs he starts going over the costs with me, before he starts the work.  I definitely appreciated that because the cost BLEW ME AWAY.  He wanted $582 to replace a $25 cartridge and a $35 knob. He wanted approximately $330 for the actual repair, $175 for what he described as the labor for walking from [my] unit on the 2nd floor, to the water-shut-off valve on the 1st floor. Which, coincidentally, was less than 50 feet from where he had parked his truck.

Finally, he wanted $79 for some kind of warranty service plan that gave me a discount on any future visits. I told him to remove the warranty; I didn't need it. But, without the discount the warranty provided, the cost of the repair went up to $400 and the labor went up to $190. With the discount plus the cost of warranty it would have only saved me $10 total. What a scam! Not to mention he had quite an attitude that I would question his pricing methods. I sent him on his way. He might have done a stellar job, but it wouldn't have been worth that price. I was willing to pay a little extra to not have to go to the trouble myself, but $582.00 for a plumber versus $60.00 at Home Depot is a no-brainer.

These folks came out to my house to replace a sewer line. They started digging on the wrong property first , then they started digging in the wrong place on my property severing the tree roots of my silver leaf maple trees that died within a week of this mistake. They told me my sidewalk would not be damaged but ended up tearing it up anyway causing me to hire a mason to pour a new sidewalk . After they did more damage then I had ever imagined and I disputed the bill because of this they sued me. In the end the back fill of dirt was done improperly and pulled the sewer line down causing the sewer line to break in about a year. I had to hire another company to come out and dig my front yard up all over again and repeat this job that should have been done right in the first place. AVOID KMP LIKE THE PLAGUE !!!! Three thousand dollars down the drain.
( no pun intended )

Nine years ago, the city adjusted the fittings on the water meter and broke a solder joint on my side of the meter. $2100 later, a mess in the yard and a broken sidewalk left a painful reminder of what happens when you get a bad plumber.  That experience continued as a new pin hole leak developed in the repaired solder joint.

I was dreading calling another plumber.  I did some research and discovered Baker Brothers is who I should call to fix the new problem!
It was mid-afternoon, but to take care of me, they found one on the team to do the work.  Within an hour, Corbin was on the way!  Before he arrived, they sent a photo of him to help ensure I would know him upon arrival. He was quietly confident and seemed very trustworthy.  His assistant was the same way.  

They quickly got to work, located the leak, dug out the 2 competing roots from nearby live oaks that were beginning to encase the leak and all was repaired within 3 hours.  Total cost was $1100.  I should add, they fixed some other errors with the previous plumber's work and suggested some future items they could handle as well.  No up-selling!

If in the area and need plumbing or A/C work, call Baker Brothers. If it is plumbing, ask for Corbin!

I got multiple quotes and had multiple companies come out and A#1 was not only the most reasonable price, but they also took the time to explain options other than replacing the full unit...  I feel like they're big enough to not have to push a full replacement on every customer.  Thanks for the great service.

To: Extreme Air Services, please don't send us the link to leave a review when you haven't fully fixed all the issues first. We have been very patient and been understanding but enough is enough!

My family and I hired this company to have a brand new A/C unit installed. New installation of unit, new vents, new everything basically. It has been such a headache! Close to $20,000 later and we have had lots of issues with not being set correctly and not cooling one room and one bathroom in the house. The sales rep promises you things that the technicians won't install unless they have approval. That was taken care of. Then they send the lazy employees for the technician to deal with, they leaned and slept on the sewer pipe, they punctured a hole into the sewer line, they came to fix it. Other things have happened, not worth stating everything. Keep in mind every time they schedule to come out, then end up rescheduling because they are too busy to fix the issues. Have had an appointment for two days to fix the vent issue and not cooling correctly in those two rooms, the appointment was today Friday 5.12.23 and they rescheduled for Tuesday. WHY?? Why would you do that? There is one elderly person living in the house, and one disabled person living in the house. We are very understanding people, but it feels like well since you have been paid, you just leave us on the back burner. Please fix the Issues, this is gone on way too long. I am willing to change my review when all the issues are taken care of.

Bernard handled repairs in our three commercial central units recently. He also worked on out units last summer when we had a coolant leak. Both times he was quick and courteous and did a thorough job. We appreciate also that the same person came both times. This really puts you at ease when you're already anxious about the repairs.

$400 for a valve replacement that took 20 minutes to complete. I should have watched a YouTube video and done it myself for 10% of the cost.

Was told part of the cost was because I needed social order parts, but the technician refused to tell me how much the parts cost when asked. Furthermore, what kind of special order parts can be picked up within 30 minutes?

Appreciate Sammer's comment and understand that it costs money to run a business. The point is not that I agreed to the cost or paid it. The review is to warn future customers that they will almost definitely overpay for simple services. I should have pushed back more in the moment and would advise others to be cautious.

I hired Make Ready Repairs to patch drywall on the ceiling and a wall after plumbing repairs, and while unfortunately the first crew did not get the finish correct the first time, they were professional and returned to finish the job correctly.

I gave them 5 stars for their professionalism in handling the matter and I'm happy with the final results.