Best Water Heater Repair in Chesapeake VA

Of course the AC breaks when my husband is not here! Mrs. Dodd was so helpful when I called. She walked me through some things on the phone just to make sure it wasn't a breaker or something simple. Mr. Dodd arrived on time, prepared and very knowledgeable. He had exactly what we needed. Very fair and accommodating on a hot Saturday. Exactly the personal service I was looking for from a small business. We will use them again and I highly recommend.

We just received excellent service from Kelvin after one of our tenants had a leaky kitchen faucet. He took care of our request the same day and was very professional. Because of Kelvin, we received this message from our tenant. Thanks for making us look good!

The best plumber on the peninsula. Very reasonable prices great customer service all around would recommend over and over again

We bought a fixer-upper house that needed a lot of work. We also bought a hot tub. I can't begin to praise how house-knowledgeable and how hot-tub knowledgable these folks are! Believe me, not all electricians are hot-tub savvy. We looked in the beginning, and these folks are a God-send! They guarantee their work, too! AND they can be there in a pinch, if need be.

I purchased a home and Norfolk Heating and Cooling were contracted to replace duct work. There was some miscommunication and extenuating circumstances between the real estate agents, sellers, buyers and the company. I was given the owner's personal cell phone number. We were able to cut through the miscommunications. They went above and beyond!! I really appreciated them being patient with the process and getting the job done. I was impressed with the extra professionalism of Tyler and Brandon!! I absolutely recommend them as they took really good care of me!!!

Unethical. I'm only one review against a behemoth of a company but trust me, if they screw up in your house, they'll find a way not to take responsibility.

they came when promised, went directly to the problem and sort it out within 15 minutes. the charge was very reasonable.

Called and made an appointment to have a leak repaired.  Day prior they called me and told me that they would not be able to do the job.  Told me the leak repair would be over $400. Just had the leak repaired for $156.  One star for calling me and letting me know they will not be able to do the job under $400, being courteous on the phone and not wasting my time the day of.  Fraud alert!!  Dont recommend this company.  Over priced. The owner tried to tell me what I was quoted from another company. Did not know plumbers were mind readers.

I called and spoke to a friendly woman. She told me they were backed up and could not come for over a week. I said no problem I could wait. I scheduled my appointment. However, then they Did not show for scheduled appointment or return call when I called them.

These guys are great! They have been there for me since I moved in. No job too big or small. They have been great from fixing leaks... to creating my second bathroom! So happy with their work.

Came within an hour of me calling on a Sunday. Answered all my questions. Highlt recommend.

The driver for this company flipped me and my 5 month old off- after cutting us off. Real classy and charming... will definitely not recommend this company to anyone.

Do not call these people unless you want to be frustrated!  They are so unprofessional including the female who answers the phone.  I see another reviewer said they called at the end of the day stating they would be there until Monday on Friday.  At least they called.  I didn't get a call.  No phone call at all.  These people are under contract with my home warranty company.  First they scheduled me outside the turnaround time under the contract which requires 48 hour turnaround.  Next they didn't show or call after waiting from 12-4pm.  I called at 3:50 and nasty Donna who answers the phone said I was next and they were coming.  She was very disrespectful earlier this week.  Well it's almost 8pm no Ellsworth and no answer.  If they don't care about a contract which brings them lots of work, they won't care about someone who is not under contract.

He forgot the appointment. When I called to see where he was he admitted so and seemed like he had just woken up. I hung up the phone because it was my break from work. He sent me a nasty text message in return telling me to keep my little pennies. Unprofessional

So we had a couple different jobs done by them. They were done to property we own but currently have a renter in, as we are on military assignment. It's an awful feeling to have your home being flooded with water and you are so far away. So I did my best to find a reputable plumber. First 2 jobs, no problem. This last time, huge issue. The suspected problem is tree roots. For which they 'think' is the problem and want to build me a new plumbing system, circumventing the old system, for $7,100. My insurance said no way. The new plumber scoped the line properly, found the problem spot, and is doing the job for under $3,000. Since my portion to pay is materials, this is way better for me too. Also sounds way more honest. The guy was there for less than 5 minutes and wanted $7k? No way. I would suggest a different plumber.

My kitchen sink was draining extremely slow on the side the disposal was on.  I called, Bob arrived within the hour and had it fixed within an hour for a good price. This is the third time I have used Bob and will not even call other plumbers in this town. He is the only one I have run into that refuses to charge extra for night or weekend trips. He is always punctual and so nice. The only time he was ever late was when he got hung up on another job. But you have to expect that will happen from time to time. He is a one man show. If there were more stars I would give them.

It's rare to find good work in the Hampton Roads area but these guys are it. Called them for an emergency underground water leak in my yard and they found it, fixed it and filled the hole back in in under an hour. The hourly emergency rate had me worried I was going to be eating a big bill at first but they do not mess around and get the job done quickly and well, absolutely worth the rate for professional service.

They do not do work up to code, steal tools and personal property and never finish a job that they are paid for. Jason and Melissa are both con artists. They were paid in full for a job and didn't even complete it. On top of stealing over 1k of items from the home. The owner of the trailer is not happy, never was. Took them to court and they never showed but were quick to file bankruptcy to clear the judgement.

Funny that 2 of the reviews are from Melissa Bond herself.

Do not hire them. I think he is a scam artist! He was hired to do a small job in tore up my entire floor, which cost me $5000 out of my own pocket because he kept the rest of the insurance money saying he spent it on plumbing. I had somebody go into the house after him and a lot of the things that he said he did we're not done.