Best Hot Water Recirculation Pump Installat… in Chesapeake VA

My husband has asked tony to our house on 2 occasions, once to repair a water heater and once to install a dishwasher. He does the job right and he does it one time, and best yet he returns phone calls in a timely manner. What more can you ask for in a contractor? Very professional and we are very happy customers

I needed a faucet replaced and my sink secured properly to the counter top. I made a call at 9 AM. By 10:15, the job was done. The work was quick, the job well done, and the price very reasonable. I would highly recommend Donnie Wilfong from Portsmouth Plumbing for your plumbing needs.

Shawn is the best! We recently bought a year-round house in Point Harbor, and we were lucky to find him to take care of a slew of small problems before they became big ones. He also saved us a lot of money by fixing a jetted tub that we thought was hopeless, and by quickly finding and fixing a pipe problem this winter that could have ruined our well pump. His work is excellent and his prices are fair. We use him for all of our plumbing work and recommend him to all our friends.

Came out broke knob and said it would be $850 and would be back in 3 days.  They called on 3rd day to cancel.  They charged $200 just to come out and make our problem worse then didn't care.  Also, we got another plumber, Conner's Services and they came within an hour and fixed it for $200!  Not only were they unreliable but they wanted to charge us 4 times another plumber charged- they did refund the $200 but I would not recommend them-

Jason's an awesome guy and offers a fair price. Had him come and diagnose a leak in my house. Come to find out it was an HVAC issues. But he explained everything to me clearly so I was able to understand what was going on and also recommended an HVAC guy who came and resolved the issues. Jason was responsive and communicated with my the time he was available. Will definitely be contacting him again it I have any other issues.

The communication with Performance Plumbing at the beginning was rough to say the least and left a sour taste... HOWEVER, after talking with Mike, we were able to work things out and get them over to provide us an estimate ASAP (and at our convenience)!

He was extremely professional, nice, and apologetic for how things were initially handled. He provided a very thorough, top notch estimate and you could tell he's had tremendous experience in the industry! We received an estimate less than a day later (probably close to 12 hours after he visited the house).

If you're looking for a plumber in the area Mike and Performance Plumbing are extremely promising and a company I would definitely consider in the future! Thank you again!!!

They unorganized, SUPER LATE for a scheduled appointment that they overlooked, and overcharged. Sorry, first and last.

I called and spoke to a friendly woman. She told me they were backed up and could not come for over a week. I said no problem I could wait. I scheduled my appointment. However, then they Did not show for scheduled appointment or return call when I called them.

The masters of the art
Put a sink in my kitchen and they were quicker and cheaper than other quoates and did an awesome installation.Would recommend them any time.

Highly recommend.  Professional, fast, great value. Adam and other plumbers were great. Professional, great value.

I wanted so badly to hire Jason to help with a washer standpipe drain that was clogged. He was very personable via Yelp project messaging and I had high hopes. We agreed on an appointment window between 2-4 pm the following day. I sadly did not hear from him. I called a little past 4 and I believe his wife answered she was very kind and VERY apologetic about not being in contact with me about another project that Jason was tied up with but assured me he will get by after while. I received a text around 5:45 saying I was not forgotten about he was heading to me soon. Then around 7 pm he asked me if between 8-8:30 was okay. I responded that it was far too late for me unfortunately because I had to put my kids to bed. He then proposed that he can be at my home the following day at 1pm and will give me a 10 % discount for the inconvenience. I agreed and the next day I hadn't heard from him. I texted to confirm at 12:45pm if we were still set for 1pm, no response. Around 1:30 I ultimately had to text him and say I went with someone else. He responded an hour and a half later apologizing. While I do not doubt his knowledge and expertise I do believe some improvements could be made with scheduling and customer interactions I do wish the best for this company and hope they improve with others!

Very unprofessional! They say their coming and don't show, several days later they show up. We have to use them because of the gas co is using them as a contractor for the gas meters.  The work area was not left the way they found it, (leaving a gate open is a big no no!!!) and one of the workers did nothing but stand around smoking cigarettes on the property the entire time, and did I mention they are working with gas meters?!?!?  Would not recommend this company at all!

Horrible service had a contract to be done in two day trusted him to be done left my bathroom unfinished no shower door no molding no vanity install no light install now he's not answering the phone he was paid in full which Is particularly my fault for trusting this brother Do not give this dude no money until your work is complete I'm now finishing my own bathroom I really hated to go this route but I'm out of money don't have anymore to pay any other contractors to come and finish this job

I called Roto router on 3/12/17 (Sunday) for service due to good reviews from my Neighbor who used the service last year.  My main sewer line out the front yard to the County sewer line was clogged.  I had water backing up in my garage utility sink and downstairs toilet.  The customer service representative was very responsive but the soonest they could come out to the house was Monday afternoon from 3:30 to 7:30.  I did have York County come out Sunday night and check their lines to ensure the clog was not in the county's lines--it wasn't.  
Monday at 9:30 pm, 2 hours after the scheduled time, the service tech showed up.  I did not get any updates from customer service or dispatch on the timeliness of the service.  Even though he was late, Micah did a great job explaining the required actions and service.  He had the 100 ft snake with him and used the entire length and unfortunately, it did not reach the blockage.  He stated that they had another machine (the Jetter) which could reach all the way through the yard to the county lines.  He called Dispatch to schedule this service the next day (Tuesday) from 1:00 to 5:00 pm.  

At 9:30 pm that night, (4  1/2 hours late!), Robert showed up with the same 100 ft snake machine.  He apologized profusely for the mix up and called dispatch again to reschedule the Jetter machine for Wednesday.  On Wednesday mid-day, I got a call from the technician, Eric, with an update.  It was too cold (below freezing) to use the Jetter machine and he would have to reschedule for Thursday when it warmed up.  

Finally on Thursday around 1:00 pm, Eric showed up with the Jetter machine and cleared the clog with help from another technician Chase, who reset my toilet in the downstairs bathroom.  Both Eric and Chase are great techs and know what they are doing.  

So 4 days and $415 later (do the Yelp check in to get a discount!) I could use the water in the house again.  I was supposed to get a follow up call from a tech with the camera system to come out to the house on Friday and do a system check in the pipes, but I haven't heard back from him yet.  If it wasn't for the scheduling snafus and lack of comm when the techs ran late, I would give this a higher rating.  Once they get out to your house with the correct equipment, they know what they are doing.

We have an empty property we were preparing to rent / sale and needed a  licensed plumber to fix a leak in the bathtub ASAP. The repair person / owner Jason was informed of our deadline to complete the job. He not only assured us it would be done the very next day. But also promised the work area would be left like no one was even there. Even though he said he will need to cut part of the wall out and remove our vanity on the other side of the tub to get to the damaged pipes.  

The leak was fixed, but the customer experience was horrible. The main problem for this business is an inability to not only communicate effectively. But work with some level of integrity & accountability. We paid the 50% deposit immediately upon request. We then received multiple delays over the next 48 hr period including false arrival times that we had to constantly reach out ourselves to get an update on. It got to a point when we called to inform Jason we would go another route and wanted our deposit back (minus any service fee for diagnosing the source of the leak). He seemed offended by this change of heart because he mentioned he was in the check out line buying materials to fix our leak and said This is why I ask people like you for a deposit... Well you can kiss that deposit goodbye! and the call ended.

Later his wife / secretary called back to apologize and assure us he was finally in route after picking up supplies to do the job. We accepted and asked that the final invoice be amended to include a note that the tub drain is working properly bcus we tested it ourselves. But we needed documentation from a licensed plumber stating that the drain is operating correctly. Jason decided to snake the drain anyway even though he said he didn't pull out or see anything that would've cause slow draining. But still charged us for it and didn't accept responsibility for misreading our request (via text).  To make matters worse, he told us we can caulk the newly installed tub knobs & faucet ourselves; after not cleaning the tub up and saying he couldn't put back the vanity and the wall the way it was like he was never there as he promised. Also that it was more work than he initially assumed. We can respect the honesty, but to not even  offer a discount after displaying bad time management issues and poor customer service is absurd! Jason wouldn't consider removing the charge for snaking our drain when we didn't ask him to do it in the first place. With all that, we still paid the full invoice balance (over $300 more than the original quote). We figured, hey it's the holidays and we can only hope they needed the money more than they needed a long time customer. In short, 5 Star Plumbing is not a business we can trust to do any future work for us, even though he offered $75 off the next job!!!! UUUMMMMM NO WE'RE GOOD.

On June 11th we called to have A-1 American come out and take a look at my AC unit. I had turned it on for the first time in a while (since I returned from deployment in November and didn't need to) and it wasn't cooling. They said that they would come between 9-12 the following day. No show. Called the company and they aplogogized and rescheduled for the next day. That's the first of many complaints. The technician Wayne, shows up and says that I was out of refrigerant and that needed a leak check. For $942.14 (with a military discount) he performed an electronic leak check and a nitrogen pressure check. He stated that there was no leak and that somehow something/someone may have been tampered with and let out the refrigerant. That is the only service that was signed for. He said it would take a full day for the house to cool. I set the thermostat to 75°F and let it be. After a full day it cooled down some, but day two it was 85° inside again. I went outside the following day (3 days later) and the lines were frozen. I shut everything down. I called back and called them again. Wayne came back on the 19th and pressurized/isolated the system and said he had another job to do and would come back the following day. Little did I know that he meant that he was cutting the lines and tearing apart my unit. I came outside to find my unit in pieces. He returned Sunday to say that the evaporator coil had a leak in it and the system was out of coolant. How would a leak so large to empty the unit in a couple of days not be detected with the electronic leak check or pressure test???? Today he calls and says it will be $1200 to replace the coil. Tried to call back, no answer. Tried to contact the manager and he was in a meeting for all 3 phone calls amd that he would call back. Of course no call. This is outrageous. I've contacted my insurance comany to have an investigator come out and look at the unit in pieces. I did not sign any authorization for this work and did not realize he was going to leave it like this in wait for me to pay another $1200 for the indoor evaporator coil. The coil is $400 at best, this guy isn't worth $800 in labor.

My son called them to come out to fix the faucet outside they came around about 8:00 that night and they left about 10:30 they said they would be back the next day to fix it they call my son around about 4:30 the next day and said that they was finished and that it was fixed so my son paid them for $400 the next day it was still leaking so my son texting and they didn't text him back so I'll text them and they told me that they was going to come out that Friday they didn't show up that day so they text me and said we're going to show up Saturday they didn't show up Saturday so they say we will be out Sunday to fix it they didn't come Sunday they going to tell me they told me Monday so they still haven't fixed it so if you know anybody that need a plumber make sure it's not there because they are scammers they don't do a good job they lie about coming back out to fix it